8/11/2019 Questions Benihana

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Case: Benihana of Tokyo

Presentation dates:

Sl Question Group

1 To what operations management factors do you attribute the success

of Benihana

! "#aluate the ser#ice operations design$ %o you think the area set

aside for the bar area& with respect to the total dining area& is

ade'uate

( )ould you suggest any changes in capacity and operational

standards )hat changes would you make in the layout

* )hat are the key ingredients in Benihana conept Compare the

operating ratios of Benihana with other restaurants+

, )hat operational challenges does Benihana e-pect in the future

. %escribe Benihana as an operating system$ /%raw a process flow

diagram$0 ist the rele#ant inputs& process& and output elements inthree columns$

2 3ow does the operating system support the Benihana concept

4 )hich parameters of the operating system influence the throughput

of a Benihana 5estaurant

6 3ow does the cost structure of a Benihana restaurant compare with

that of a typical 7merican restaurant 3ow does Benihana get itscompetiti#e ad#antage

18 )hat is the proper relationship between the number of tables in the

dining room and number of seats at the bar 7ssume the goal is tokeep on a#erage the customer !* minutes at the bar$