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Data Analysis and interpretation
1. Do you have a saving account in a bank?Yes 90
No 10
Interpretation : Most (90%) of the respondent says they have a
saving account in
a bank.
90
10
Yes
No
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2. Are you using internet bank facilitiesYes 60
No 40
Interpretation : (60%) of the respondents are using bank
facilities and remaining
40% are not well known for the facilities of the internet
bank.
60
40
Yes
No
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3. Frequency of Visiting you bank branch per monthLess than 2
20
2to 3 times 40
3 to 8 times 25
Over 8 times 15
Interpretation : 20% of the respondent says they visit less than
2 times in a
bank, 40% of the respondent says 2 to 3 times, 25% says 3 to 8
times and
remaining 15% says over 8 times.
20
40
25
15
Less than 2
2to 3 times
3 to 8 times
Over 8 times
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4. Do you know about E bankingWell Know 55
Just Hear 30
Partly Know 10
No information 5
Interpretation : 55% of the respondent are know about E banking,
30% of the
respondent just hear about the E banking, 10% of the respondent
are partly know
about the E Banking and remaining 5% have no information about E
Banking.
5530
105
Well Know
Just Hear
Partly Know
No information
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5. Do you know about various facilities on E- Banking.ATM 45
Online Banking 35
Mobile Banking 12
SMS Banking 8
Interpretation : 45% of the respondent say that they know about
ATM facilities
of E- Banking, 35% says online banking, 12% says Mobile banking
and remaining
8% says sms banking.
45
35
128
ATM
Online Banking
Mobile Banking
SMS Banking
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6. What banking services do you use which your internet bank
offer?
Seeking product and rate information 47
Calculate Loan payment information 33
Download loan application 15
Check balance on-line 5
Interpretation : 47% of the respondent says they are seeking
product and rateinformation service of the internet bank, 33% are
saying calculate loan payment
information, 15% says download application and remaining 5%
saying check
balance on-line.
47
33
155
Seeking product and rate
information
Calculate Loan payment
information
Download loanapplication
Check balance on-line
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QUESTIONNAIRE
CustomerQuestionnaire
Name
------------------------------------------------------------
Age
------------------------------------------------------------
Qualification
------------------------------------------------------------
Address
------------------------------------------------------------
Occupation
------------------------------------------------------------
Contact No. :
------------------------------------------------------------
Any Other Info:
------------------------------------------------------------
7. Do you have a saving account in a bank?a) Yes b) No
8. Are you using internet bank facilitiesa) Yes b) No
9. Do you know about E bankinga) Well Know c) Partly Knowb) Just
Hear d) No information
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10.Do you know about various facilities on E- Banking.a) ATMb)
Online Bankingc) Mobile Bankingd) SMS Banking
11.What banking services do you use which your internet bank
offer?a) Seeking product and rate informationb) Calculate Loan
payment informationc) Download loan applicationd) Check balance
on-line
