Appendix 2.13.1. Questioner for students

QUESTIONER

SATISFACTION LEVEL ON SERVICES OFFERS BY SYLVICULTURE

DEPARTMENT BY UNDERGRADUATE STUDENT

The objective of this questioner is to find out the data and information on satisfaction level of

services offers by Silviculture Study Programme to students, and alumni for improving the

quality services and for continuous improvement in Department of Sylviculture.

The services offers to student are related to academic and non academic services. Student

service is part of maintaining and improving the accreditation predicate of “A BAN PT” that

was obtained in 2007.

GUIDANCE TO FULFILL THE QUESTIONARE

To fulfill these questioners, the students are expected to inform related information on

services for the following aspects:

Supervision and counseling including academic supervision

Talent and interest in extracurricular

Soft skills development

Scholarship

Health

Academic and non academic services

Others

To answer the questioners, please give the cross sign “X” for the appropriate answers.

Departemen Silvikultur

Fakultas Kehutanan

Institut Pertanian Bogor

Jl. Lingkar Akademik Kampus IPB Dramaga

Tel./fax (0251)8626806/(0251)8626886

QUESTIONERSATISFACTION LEVEL ON SERVICES OF SYLVICULTURE

DEPARTMENT BY UNDERGRADUATE STUDENT

A. Responden identity :

1. Name :

2. Sex :

3. Year of entry at IPB :

4. Angkatan :

5. Semester :

6. Date of filling the questioner :

B. Service Quality:

How is the service quality offers by the Department of Sylviculture, Faculty of Forestry,

IPB. Please cross (X) the appropriate answer.

1. Supervision and Counseling, including academic supervision:

a. What is your opinion on the mechanism in academic supervisor selection for

students at Department of Sylviculture?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

b. What is your opinion about the mechanism in selecting the academic

supervisor for the students?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

c. Is the regular meeting with your academic supervisor done properly and

satisfied?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

d. What is your satisfaction level on the attention of academic supervisor to

students in selecting the course for every semester?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

e. What is your satisfaction level on the attention of academic supervisor on your

result studies for every semester?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

f. What is your satisfaction level on monitoring mechanism of student’s final

assignments in Department of Sylviculture?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

g. Please give your suggestions for improving the supervision and counseling

services for the student of Department of Sylviculture:

2. Interest and talent, extracurricular

a. What is your satisfaction level on the mechanism of laboratory choice and the

academic supervisor for final assignment in respecting your interest and

talent?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

b. What is your satisfaction level on the support of Department based on your

talent and interest for extracurricular activities?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

c. What is your satisfaction level on the support of Department to participate in

competitions, or other competition related to your interest and talent (sport,

scientific meeting, art, etc) ?.

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

d. What is your level of satisfaction on the availability of facilities to express

your talents and interests?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

e. Please give your suggestions for improving the extracurricular program for the

student of Silviculture Study Programme based on your talent and interests?

3. Soft kill development.

a. Is the trainings or seminars done or facilitated by the Silviculture Study

Programme for the students sufficient or satisfied?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

b. Is the support from the Silviculture Study Programme for soft skill

development for Professional Student Association satisfied?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

c. Is the competition among the students in Silviculture Study Programme such

as debate in foreign language, speech competition, and IT competition

sufficient and satisfied?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

d. Is the soft skills development program fully supported by the Silviculture

Study Programme?

Yes

No

e. If your answer “ YES”, are you satisfied?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

f. Please give your suggestions for improving the soft skill development program

for the student of Si lviculture Study Programme:

4. Scholarship

f. Is the information on scholarship sufficient and satisfied the student of

Silviculture Study Programme?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

g. Is the number of scholarship offered for the students satisfied?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

h. Is the mechanism in selecting the candidate sufficient and satisfied the

students?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

i. Is the assistance offered by the Silviculture Study Programme sufficient and

satisfied the students?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

j. Is the ability of Silviculture Study Programme in exploring the resource of

scholarship already optimal?

Optimal

Less optimal

Not optimal yet

k. Please give your suggestions for improving the scholarship services for the

student of Silviculture Study Programme:

5. Health Services

a. Is there any financial support from the Silviculture Study Programme on health

services for the hospitalized students?

Yes

No

I don’t know

b. If “yes”, is it satisfied?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

c. How was the health attention from the health of students?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

d. Are you satisfied on sharing information on health between the Department of

Sylviculture and students?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

e. Please give your suggestions for improving the health services for the student

of Department of Sylviculture:

6. Others

f. How was the quality of academic services offered by Department of

Sylviculture for the students?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

g. How was the quality of non-academic services offered by Department of

Sylviculture for the students?

Totally unsatisfied

Slightly unsatisfied

Slightly satisfied

Satisfied

Very satisfied

h. Please give your suggestions for improving the academic services for the

student of Department of Sylviculture:

i. Please give your suggestions for improving Non-academic services for the

student of Department of Sylviculture:

THANK YOU VERY MUCH FOR YOUR KIND INFORMTIONS

HASIL EVALUASI PELAYANAN AKADEMIK DAN NON-AKADEMIK

DEPARTEMEN SILVIKULTUR TAHUN 2012

(KORESPONDEN OLEH MAHASISWA)

No. Jenis Pelayanan PERSENTASE (%)

TP KP AP P SP Y T TH BO KO SO KOSONG TOTAL

1

BIDANG PELAYANAN

BIMBINGAN DAN KONSELING

a) Mekanisme Pemilihan Dosen

Pembimbing Akademik (PA) 0,85 10,17 12,71 60,17 12,71 0,85 100

b) Pelayanan Konseling oleh dosen

PA 0,85 13,56 11,86 54,24 16,10 0,85 100

c) Jadwal Pertemuan dengan dosen

PA 0,85 30,51 23,73 38,14 4,24 0,85 100

d) Tingkat perhatian dosen PA

terhadap pengambilan mata kuliah 0,00 19,49 17,80 44,92 15,25 0,85 100

e) Tingkat perhatian dosen PA

terhadap hasil belajar atau

akademik 1,69 20,34 15,25 47,46 11,02 1,69 100

f) Mekanisme pemantauan

kemajuan tugas akhir mahasiswa

DSVK 0,00 11,86 22,88 42,37 4,24 16,95 100

2

BIDANG MINAT BAKAT DAN

UKM

a) Mekanisme pemilihan lab &

dosen pembimbing Tugas Akhir 0,00 4,24 18,64 40,68 11,02 22,88 100

b) Dukungan Departemen untuk

pengembangan minat-bakat 0,85 13,56 21,19 50,85 7,63 4,24 100

c) Dukungan Departemen pada

kegiatan lomba/kompetisi minat-

bakat 0,85 7,63 24,58 45,76 14,41 4,24 100

d) Sarana pendukung untuk

apresiasi minat-bakat 1,69 22,03 33,05 33,90 3,39 3,39 100

3 PEMBINAAN SOFTSKILL

a) Fasilitas pelatihan/seminar 0,00 15,25 27,12 43,22 5,93 4,24 100

b) Dukungan Departemen terhadap

pengembangan softskill dan

Himpro 0,00 9,32 28,81 46,61 8,47 5,08 100

c) Kompetisi/lomba antar

mahasiswa di lingkungan DSVK 2,54 25,42 29,66 29,66 1,69 7,63 100

d) Dukungan Departemen terhadap

program pengasahan softskill 65,25 21,19 7,63 100

e) Jika butir di atas (3 d) ya, apakah

memuaskan? 0,00 4,24 18,64 44,07 0,85 27,12 100

4 BIDANG BEASISWA

a) Transfer info terkait beasiswa 2,54 15,25 20,34 45,76 13,56 0,85 100

b) Jumlah beasiswa 1,69 16,10 26,27 41,53 8,47 2,54 100

c) Seleksi calon penerima beasiswa 0,85 16,95 22,88 47,46 8,47 0,85 100

d) Bantuan pengurusan administrasi

beasiswa 0,00 6,78 15,25 51,69 22,88 0,85 100

e) Kemampuan Departemen

menggali sumber-sumber informasi

beasiswa 10,17 42,37 37,29 1,69 100

5 BIDANG PELAYANAN

KESEHATAN

a) Transfer informasi mengenai

bantuan biaya rawat inap 24,58 2,54 65,25 2,54 100

b) Jika butir di atas (5 a) ya, apakah

memuaskan? 0,00 3,39 8,47 13,56 0,00 67,80 100

c) Tingkat perhatian Departemen

terhadap masalah kesehatan

mahasiswa 0,85 26,27 38,14 24,58 2,54 5,93 100

d) Sharing masalah kesehatan

antara Departemen dengan

mahasiswa 3,39 43,22 26,27 14,41 2,54 6,78 100

6 LAIN LAIN

a) Kualitas pelayanan akademik 0,00 5,08 12,71 46,61 32,20 0,85 100

b) Kualitas pelayanan non-

akademik 0,00 9,32 20,34 49,15 16,95 2,54 100

Keterangan :

TP = Tidak puas sama sekali Y = Ya

KP = Kurang puas T = Tidak

AP = Agak puas TH = Tidak tahu

P = Puas BO = Belum optimal

SP = Sangat puas KO = Kurang optimal

--- = kosong/tidak diisi SO = Sudah optimal