1

Quarterly update on BT’s 21CN programme

17 October 2008

Welcome to the first

BT's 21CN programme is subject to consultation and further development. Dates and other details should be treated as indicative only, and subject to change

2

Agenda

• Quick recap on 21CN – objectives & current scope

• The 21CN programme – where are we now?• What is the 21CN Deployment Strategy Plan (DSP)?

– When is it issued and where?– What information does it contain?

• The Voice Strategy and migration plans– Wholesale Broadband Connect Converged (WBCC)– Wholesale Voice Connect (WVC)– Wholesale Line Rental (WLR)– ISDN

• Current consultation activities underway• Q&A• Feedback• Speakers:

– Bill du Cann, Debbie Lewis, Niall Tanner

3

What are the objectives and scope of BT’s next generation network – 21CN? • The objectives of BT’s 21CN programme are to enhance the

customer experience, accelerate product to market times and reduce costs

• 21CN is fundamentally about customer choice. It is a platform for software-driven, open innovation by BT, our customers and partners across the globe

• BT is streamlining 17 networks into one platform, reusing capabilities and removing complexity

• The UK core infrastructure is 100% complete and will be capable of managing the significant growth in capacity from new media content

• 21CN involves updates to the core of the network but is complementary to BT’s plans for the rollout of next generation fibre access

4

IP/MPLSFibre & Copper

Copper

MSAN

Call Control

Content

WWW

ISP

service access

Wireless

Backhaul

MSAN = Multi-Service Access NodeIP = Internet ProtocolMPLS = Multi-Protocol Label Switching

21CN network architecture overview

Converged coreMulti-service Access

Other CPs’networks

5

What is the 21CN Deployment Strategy Plan (DSP)?The Deployment Strategy Plan provides:• A comprehensive and current overview of key elements of BT’s UK 21CN

programme

• Information on 21CN drivers, product and infrastructure delivery plans, trial and migration plans

• Three main components are:– introduction/launch of new products

– replication of existing products

– migration of customers

Issue frequency and document access• There is a formal commitment to

update/republish on a quarterly basis

• Can be found via the secure area of the website, for access please contact helen.nurse@bt.com

6

Key elements of the 21CN Deployment Strategy Plan

Voice

Broadband

Data

Interconnect products

Covered later in presentation

Introduction of Wholesale Broadband Connect (WBC) and Wholesale Broadband Managed Connect (WBMC)

BT Wholesale TDM products under feasibilityIntroduction of harmonised Ethernet products

Next Generation Network Call Conveyance (NGNCC)Multi Service Interconnect Link (MSIL)

7

Overview: BT 21CN voice portfolio

LLU services

Openreach

WVC (WBCC)

BT Wholesale

WLR

Openreach

New 21CN service;CPs can choose to migrate post Planned Voice Migration at any site

Access Features Target MarketChanges due

to 21CN

Gives CPs direct access to the “copper”

CPs wanting to invest in their own networks

Improved Line Test capability as an option

BT manages the underlying “copper”

BT provides ‘wholesale’ analogue or digital multi-line telephony services for CPs

BT provides connectivity to CP call server and features

CPs wanting to utilise their NGN investment

CP manages end user service package

CPs wanting to minimise their network investment

Planned Voice Migration to 21CN with minimal change feature set and interfaces.

BT manages the underlying “copper”

8

Voice strategy – Wholesale Line Rental (WLR)

• Openreach’s Wholesale Line Rental (WLR) portfolio enables CPs to offer their own-branded telephony services over the Openreach network

• CPs access the WLR2 products through the Service Provider Gateway (SPG)

• Openreach have announced their intent to retire WLR2

• WLR3 is the latest development of the Wholesale Line Rental portfolio

• WLR3 is delivered via Openreach’s strategic Equivalence Management Platform (EMP)

9

Voice strategy – Wholesale Line Rental (WLR) on 21CN

• WLR on 21CN feature set discussions will continue at the Industry WLR Commercial Forum

• The installed base of WLR3 will migrate to 21CN on a like for like basis through the national migration from the end of April 2010

• This will be for PSTN and ISDN, on a rolling geographic basis

10

Quarterly web-call – Voice strategy – ISDN

ISDN strategy:

• ISDN will continue to be supported on 21CN

In addition ….

• BT will offer a portfolio of IP-based products

11

Voice strategy – Wholesale Broadband Connect Converged (WBCC)

Voluntary migration to WBCC starts in January 2010 in specific geographies.National migration to WBCC starts from end April 2010 following WLR migrations to 21CN

What does it do?

Offers CPs a packaged end-to-end converged voice and broadband service

Allows CPs to differentiate in broadband / voice features, overlay and integrate next generation SIP based applications, and call packages

What are the benefits?

Allows CPs to offer Broadband services

Will also be offered in a voice-only form, Wholesale Voice Connect (WVC)

Provides Narrowband service to allow CPs to supply Publicly Available Telephone Service (PATS) services via their call servers

12

Voice strategy – Wholesale Voice Connect (WVC)

The voice only variant of WBCC that will offer CPs an alternative to Wholesale Line Rental (WLR) plus Wholesale Calls / Carrier Pre Select (CPS)

Allows the voice service to be defined and delivered by CP’s owned or managed network

An alternative to WLR allowing the CP’s call server to deliver the voice service Gives the ability to innovate, differentiate and segment through voice services that do not directly rely on a BT owned feature set or capabilityGives the ability to leverage call server capability and offer narrowband and broadband derived voice servicesBenefits from synergies, a common infrastructure/system interfaces and product family components (where a CP is also offering WBCC (voice and broadband) to its end users, either in the same or different geographies)

What does it do? What are the benefits?

13

Voice migration first phase of voice pilot activity – Pathfinder • The voice migration and pilot activity in preparation for voice network

migration is known as Pathfinder

• This pilot activity involves voice line migrations only at present

• The pilot is taking place in a small area of South Wales

• Pathfinder will provide learning and build confidence for large scale migrations

• All planning and operational activities are carried out in close collaboration with a working group of service providers

• We are contacting service providers with customers in the area ahead of migration activities

• National voice migration begins in April 2010

14

Pathfinder information

BT's 21CN programme is subject to consultation and further development. Dates and other details should be treated as indicative only, and subject to change

23rd Oct– all customers in

Wick are being migrated

30th Oct– all customers in

Bedlinog are being

migrated

6th Nov – all customers

in Nelson are being migrated

Full review taking place

on processes, feedback,

customer experience

22nd Jan – all customers in Penarth are being migrated

5th March – all customers on Cardiff’s exchange are being migrated12th March – all customers on Ferndale, Tonyrefail and Caerphilly are being migrated

9th April – all customers in Llandaff, Whitchurch & Llanishen are being migrated23rd April – all customers in Roath E& Roath D are being migrated

5th Feb – all customers in Ynysybwl are being migrated19th Feb – all customers in Treharris are being migrated

15

After that …… Pathfinder +

• The aim of Pathfinder+ is to pilot to a multi-service environment on 21CN and strengthen the focus on customer experience

• Multi-service scope – for example:

- ISDN and new product trials

- Customer migration trials

- Interoperability trials

- Decommissioning trials

• Currently being scoped and defined

16

Consult21 – what’s the latest news?

17

Consult21 – coming soon

18

So in terms of implementation – what else is going on?Work with industry on pre-migration activities and processes• Preparations for Pathfinder line migrations

• Work with CPs on process definition and refinement– contact management

– on the night activity management

– customer impact matrix – updates

– managing upgrades

• Customer premise equipment (CPE) testing– Current activities underway

• Migration Control Centre (MCC) team– Support activities and responsibilities

– MCC migration portal

• Emergency and critical numbers: maintaining services no matter what

19

Useful information & how to get engaged

More informantion?then contact helen.nurse@bt.com

Or visit these sites

The Consult21 website: www.btwholesale.com/consult21

The independent public information website covering the process of migration: http://www.switchedonuk.org

For general information about BT’s 21CN programme go to: http://www.btplc.com/21CN/

20

Answers

Questions

21

Quarterly webcall -

Your views?

22

23

24

25

26

Thank you for coming on the call