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    FIRM STRATEGY-HUMAN RESOURCESTRATEGY RELATIONSHIPFirm Strategy

    Human Resource Strategy

    Growth/Expansion

    Retrenchment

    Diversification

    Mergers, Acquisitions

    Differentiation

    Low-Cost Producer

    Luxury/High Quality

    Aggressive Hiring, Training,Promotions

    Layoffs, Terminations, EarlyRetirement

    New Corporate Staff Configuration,

    Promotions, Training, Hiring

    Corporate Acculturation, Hiring orLaying Off

    Staff Reconfiguration, Layoffs,Reassignments

    Decentralized Hiring and Training

    Cost Reduction, Wage Cuts,Efficiency Improvements

    Hiring Highly Skilled Personnel,Training, Special Compensation

    Plans

    Divestitures

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    DEFINITIONQuantitative approach to managementrequires that decision problems bedefined, analyzed, and solved in aconscious, rational, systematic, and

    scientific manner- based on data,facts, information, and logic- and noton mere whim and guess.

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    QUANTITATIVE TOOLS

    Accurate

    Have no Biases

    Helps in positioning the actualperformance

    Has an internal locus of control

    http://images.google.co.uk/imgres?imgurl=http://www.whittiertrust.com/_lib/Image/sidebar_img/managingOutsideManagers.jpg&imgrefurl=http://www.whittiertrust.com/management/investment/managers.php&h=306&w=306&sz=23&hl=en&start=1&tbnid=QTsoShjr_kGO2M:&tbnh=117&tbnw=117&prev=/images%3Fq%3Dmanagers%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.uk/imgres?imgurl=http://www.whittiertrust.com/_lib/Image/sidebar_img/managingOutsideManagers.jpg&imgrefurl=http://www.whittiertrust.com/management/investment/managers.php&h=306&w=306&sz=23&hl=en&start=1&tbnid=QTsoShjr_kGO2M:&tbnh=117&tbnw=117&prev=/images%3Fq%3Dmanagers%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.uk/imgres?imgurl=http://www.whittiertrust.com/_lib/Image/sidebar_img/managingOutsideManagers.jpg&imgrefurl=http://www.whittiertrust.com/management/investment/managers.php&h=306&w=306&sz=23&hl=en&start=1&tbnid=QTsoShjr_kGO2M:&tbnh=117&tbnw=117&prev=/images%3Fq%3Dmanagers%26gbv%3D2%26hl%3Den%26sa%3DG
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    TOPICS

    Increasing Validity of Interviews.

    Yield Ratio and Implication. Measuring Job Satisfaction.

    Manpower Planning/Turnover Indices.

    Costing

    HR Audit.

    http://images.google.co.uk/imgres?imgurl=http://www.whittiertrust.com/_lib/Image/sidebar_img/managingOutsideManagers.jpg&imgrefurl=http://www.whittiertrust.com/management/investment/managers.php&h=306&w=306&sz=23&hl=en&start=1&tbnid=QTsoShjr_kGO2M:&tbnh=117&tbnw=117&prev=/images%3Fq%3Dmanagers%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.uk/imgres?imgurl=http://www.whittiertrust.com/_lib/Image/sidebar_img/managingOutsideManagers.jpg&imgrefurl=http://www.whittiertrust.com/management/investment/managers.php&h=306&w=306&sz=23&hl=en&start=1&tbnid=QTsoShjr_kGO2M:&tbnh=117&tbnw=117&prev=/images%3Fq%3Dmanagers%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.uk/imgres?imgurl=http://www.whittiertrust.com/_lib/Image/sidebar_img/managingOutsideManagers.jpg&imgrefurl=http://www.whittiertrust.com/management/investment/managers.php&h=306&w=306&sz=23&hl=en&start=1&tbnid=QTsoShjr_kGO2M:&tbnh=117&tbnw=117&prev=/images%3Fq%3Dmanagers%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.uk/imgres?imgurl=http://www.whittiertrust.com/_lib/Image/sidebar_img/managingOutsideManagers.jpg&imgrefurl=http://www.whittiertrust.com/management/investment/managers.php&h=306&w=306&sz=23&hl=en&start=1&tbnid=QTsoShjr_kGO2M:&tbnh=117&tbnw=117&prev=/images%3Fq%3Dmanagers%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.uk/imgres?imgurl=http://www.whittiertrust.com/_lib/Image/sidebar_img/managingOutsideManagers.jpg&imgrefurl=http://www.whittiertrust.com/management/investment/managers.php&h=306&w=306&sz=23&hl=en&start=1&tbnid=QTsoShjr_kGO2M:&tbnh=117&tbnw=117&prev=/images%3Fq%3Dmanagers%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.uk/imgres?imgurl=http://www.whittiertrust.com/_lib/Image/sidebar_img/managingOutsideManagers.jpg&imgrefurl=http://www.whittiertrust.com/management/investment/managers.php&h=306&w=306&sz=23&hl=en&start=1&tbnid=QTsoShjr_kGO2M:&tbnh=117&tbnw=117&prev=/images%3Fq%3Dmanagers%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.uk/imgres?imgurl=http://www.whittiertrust.com/_lib/Image/sidebar_img/managingOutsideManagers.jpg&imgrefurl=http://www.whittiertrust.com/management/investment/managers.php&h=306&w=306&sz=23&hl=en&start=1&tbnid=QTsoShjr_kGO2M:&tbnh=117&tbnw=117&prev=/images%3Fq%3Dmanagers%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.uk/imgres?imgurl=http://www.whittiertrust.com/_lib/Image/sidebar_img/managingOutsideManagers.jpg&imgrefurl=http://www.whittiertrust.com/management/investment/managers.php&h=306&w=306&sz=23&hl=en&start=1&tbnid=QTsoShjr_kGO2M:&tbnh=117&tbnw=117&prev=/images%3Fq%3Dmanagers%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.uk/imgres?imgurl=http://www.whittiertrust.com/_lib/Image/sidebar_img/managingOutsideManagers.jpg&imgrefurl=http://www.whittiertrust.com/management/investment/managers.php&h=306&w=306&sz=23&hl=en&start=1&tbnid=QTsoShjr_kGO2M:&tbnh=117&tbnw=117&prev=/images%3Fq%3Dmanagers%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.uk/imgres?imgurl=http://www.whittiertrust.com/_lib/Image/sidebar_img/managingOutsideManagers.jpg&imgrefurl=http://www.whittiertrust.com/management/investment/managers.php&h=306&w=306&sz=23&hl=en&start=1&tbnid=QTsoShjr_kGO2M:&tbnh=117&tbnw=117&prev=/images%3Fq%3Dmanagers%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.uk/imgres?imgurl=http://www.whittiertrust.com/_lib/Image/sidebar_img/managingOutsideManagers.jpg&imgrefurl=http://www.whittiertrust.com/management/investment/managers.php&h=306&w=306&sz=23&hl=en&start=1&tbnid=QTsoShjr_kGO2M:&tbnh=117&tbnw=117&prev=/images%3Fq%3Dmanagers%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.uk/imgres?imgurl=http://www.whittiertrust.com/_lib/Image/sidebar_img/managingOutsideManagers.jpg&imgrefurl=http://www.whittiertrust.com/management/investment/managers.php&h=306&w=306&sz=23&hl=en&start=1&tbnid=QTsoShjr_kGO2M:&tbnh=117&tbnw=117&prev=/images%3Fq%3Dmanagers%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.uk/imgres?imgurl=http://www.whittiertrust.com/_lib/Image/sidebar_img/managingOutsideManagers.jpg&imgrefurl=http://www.whittiertrust.com/management/investment/managers.php&h=306&w=306&sz=23&hl=en&start=1&tbnid=QTsoShjr_kGO2M:&tbnh=117&tbnw=117&prev=/images%3Fq%3Dmanagers%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.uk/imgres?imgurl=http://www.whittiertrust.com/_lib/Image/sidebar_img/managingOutsideManagers.jpg&imgrefurl=http://www.whittiertrust.com/management/investment/managers.php&h=306&w=306&sz=23&hl=en&start=1&tbnid=QTsoShjr_kGO2M:&tbnh=117&tbnw=117&prev=/images%3Fq%3Dmanagers%26gbv%3D2%26hl%3Den%26sa%3DG
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    RECRUITMENTAND

    SELECTION

    http://images.google.co.uk/imgres?imgurl=http://www.whittiertrust.com/_lib/Image/sidebar_img/managingOutsideManagers.jpg&imgrefurl=http://www.whittiertrust.com/management/investment/managers.php&h=306&w=306&sz=23&hl=en&start=1&tbnid=QTsoShjr_kGO2M:&tbnh=117&tbnw=117&prev=/images%3Fq%3Dmanagers%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.uk/imgres?imgurl=http://www.whittiertrust.com/_lib/Image/sidebar_img/managingOutsideManagers.jpg&imgrefurl=http://www.whittiertrust.com/management/investment/managers.php&h=306&w=306&sz=23&hl=en&start=1&tbnid=QTsoShjr_kGO2M:&tbnh=117&tbnw=117&prev=/images%3Fq%3Dmanagers%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.uk/imgres?imgurl=http://www.whittiertrust.com/_lib/Image/sidebar_img/managingOutsideManagers.jpg&imgrefurl=http://www.whittiertrust.com/management/investment/managers.php&h=306&w=306&sz=23&hl=en&start=1&tbnid=QTsoShjr_kGO2M:&tbnh=117&tbnw=117&prev=/images%3Fq%3Dmanagers%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.uk/imgres?imgurl=http://www3.imperial.ac.uk/pls/portallive/docs/1/7290907.JPG&imgrefurl=http://www3.imperial.ac.uk/staffdevelopment/workshops/index_recruitment&h=363&w=300&sz=22&hl=en&start=5&tbnid=HMShmMaolQfv8M:&tbnh=121&tbnw=100&prev=/images%3Fq%3DRECRUITMENT%2BAND%2BSELECTION%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.uk/imgres?imgurl=http://youthforum.asia2002.gov.hk/photo_album/Photo_Gallery_SourceFile/Selection%2520Interview/meeting08.jpg&imgrefurl=http://youthforum.asia2002.gov.hk/photo_album/photogallery.htm&h=600&w=900&sz=466&hl=en&start=15&tbnid=1Yeufsu-R1D2FM:&tbnh=97&tbnw=146&prev=/images%3Fq%3Dinterview%2Band%2Bselection%26gbv%3D2%26hl%3Den%26sa%3DGhttp://images.google.co.uk/imgres?imgurl=http://www.thomasinternational.net/Portals/9/PR%2520andMarketing/Images/322148RKNRGB1.jpg&imgrefurl=http://www.thomasinternational.net/Default.aspx%3Falias%3Dwww.thomasinternational.net/recruiter&h=484&w=722&sz=219&hl=en&start=28&tbnid=aNB0lQADT8tSjM:&tbnh=94&tbnw=140&prev=/images%3Fq%3DRECRUITMENT%2BAND%2BSELECTION%26start%3D20%26gbv%3D2%26ndsp%3D20%26hl%3Den%26sa%3DNhttp://images.google.co.uk/imgres?imgurl=http://www3.imperial.ac.uk/pls/portallive/docs/1/7290907.JPG&imgrefurl=http://www3.imperial.ac.uk/staffdevelopment/workshops/index_recruitment&h=363&w=300&sz=22&hl=en&start=5&tbnid=HMShmMaolQfv8M:&tbnh=121&tbnw=100&prev=/images%3Fq%3DRECRUITMENT%2BAND%2BSELECTION%26gbv%3D2%26hl%3Den%26sa%3DG
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    RELIABILITY & VALIDITY Validity-It refers to what a test or

    selection device measures and how well

    it measures it. Reliability-The extent to which interviews,

    tests, and other selection tools yield

    comparable data over a period of time

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    Procedure:

    1. Frame questions as per requirement.

    2. Rate each item of the test according to criteria. *0 = not necessary on the job

    1 = useful on the job

    2 = essential to the job

    3. Apply the content validity ratio.

    NeN / 2

    CVR = N / 2

    Ne = the number of panel members who give the item a rating of essential to thejob ((.e. 2).

    N = total number of experts

    CVI = average of CVRs

    4. Calculate the content validity index.

    ESTABLISING CONTENTVALIDITY OF QUESTIONS

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    INCREASING VALIDITY OFINTERVIEW

    Source: C.H.Lawshe; A quantitative Approach to content validity, PersonnelPsychology.

    TEST ITEMS Judge 1 Judge 2 Judge 3 Judge 4

    1 0 0 1 12 2 2 2 23 2 1 1 14 2 2 2 25 2 2 2 2

    *0 = not necessary on the job1 = useful on the job2 = essential to the jobNe N / 2CVR = N / 2CVR item 1 = (0 2) / 2 = - 1.0 delete item

    CVR item 2 = (4

    2) / 2 = 1.0 retain itemCVR item 3 = (1 2) / 2 = - 0.5 delete itemCVR item 4 = (2 2) / 2 = 0.0 delete itemCVR item 5 = (4 2) / 2 = 1.0 retain itemCVR for retained items (1.0 + 1.0) / 2 = 1Content Validity Index (CVI) = average of CVRs.

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    Number of Judges Required Content

    Validation Ratio5 .99

    8 .75

    10 .6215 .49

    30 .33

    TABLE 11.3:REQUIRED LEVEL OF CONTENT VALIDATIONRATIO TO REACH STATISTICAL SIGNIFICANCE AS AFUNCTION OF THE NUMBER OF JUDGES.

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    High

    Low

    JobBehaviors

    Low HighSelection procedure scores

    D: False

    negatives

    A: True

    Positives

    B: FalsePositives

    C: Truenegatives

    Satisfactory

    Unsatisfactory

    Pe

    rformance

    cu

    toffscore

    Unqualified Qualified

    Selection ratio

    Baserate

    Selection cutoff score

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    Validity Correlation Analysis after Cut Scores is

    lowered

    Satisfactory

    Unsatisfacto

    ry

    Job

    Perform

    ance

    Lo

    w

    Test

    score

    0 50 70

    D

    E

    C

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    Validity Correlation Analysis after Cut Scores is

    raised

    Satisfactory

    Unsatisfacto

    ry

    Jo

    b

    Perform

    ance

    Lo

    w

    Test

    score

    0 50 70

    D

    E

    C

    A

    B

    High98-100

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    Employee Testing and Selection(Highest 20%) 57-64 97

    (Next highest 20%) 51-56

    84

    (Middle 20%) 45-50 71

    (Next lowest 20%) 37-44

    55

    (Lowest 20%) 11-36 29

    0 20 40 60 80 100

    TestScores

    Chances in a hundred of being rated a high performer; and %

    of high performers found in each test score group

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    Joined : 20 : 10yR =50%

    Offered : 50 : 20yR :40%

    Interview 100 : 50yR = 50%

    Tested : 200 : 100yR = 50%

    Short listed 2000 : 200yR =10%

    YIELD RATIO

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    Table 10.4: Hypothetical Yield Ratio for Five Different Recruitment Sources

    Local

    University

    Renowned

    University

    Employee

    Referrals

    Newspaper

    Ad

    Executive

    Search Firms

    Resumes

    generated200 400 50 500 20

    Interview offers

    accepted175 100 45 400 20

    Yield ratio 87% 25% 90% 80% 100%

    Judged

    acceptable

    100 95 40 50 19

    Yield ratio 57% 95% 89% 12% 95%

    Accept

    employment

    offers

    90 10 35 25 15

    Yield ratio 90% 11% 88% 50% 79%

    Cumulative 90/200 10/400 35/50 25/500 15/20

    Yield ratio 45% 3% 70% 5% 75%

    Cost $30,000 $50,000 $15,000 $20,000 $90,000

    Cost per hire $333 $5,000 $428 $8000 $6,000

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    MAN-POWER PLANNING

    http://images.google.co.uk/imgres?imgurl=http://www.co.fort-bend.tx.us/upload/images/emergency_management/DSC01327%255B1%255D.JPG&imgrefurl=http://www.co.fort-bend.tx.us/getSitePage.asp%3FsitePage%3D12343&h=360&w=480&sz=93&hl=en&start=9&tbnid=fiw6pWzecYBY1M:&tbnh=97&tbnw=129&prev=/images%3Fq%3Dplanning%2Bcommittee%26gbv%3D2%26hl%3Den%26sa%3DG
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    A HYPOTHETICAL TRANSITIONAL MATRIXFOR AN AUTO PARTS MANUFACTURER1993 1996(1) (2) (3) (4) (5) (6) (7) (8)Sales manager .95 .05

    Salesrepresentative

    .05 .60 .35

    Sales apprentice .20 .05 .30

    Assistant plantmanager

    .90 .05 .05

    Productionmanager

    .10 .75 .15

    Productionassembler

    .10 .80 .10

    Clerical .70 .30

    Not in organization .00 .20 .50 .00 .10 .20 .30

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    BOWEY TURNOVER INDEXPurpose: Reflect the stability of manpower index of an org as

    compared to industry.

    Formula:1) Sum of month served by staff currently employed * 100

    2) Sum of possible months in service by full staff

    e.g:

    Workstation requirement of workers: 20

    Pattern of Turnover

    Persons Months Possible months

    5 * 24 = 120 20 * 24 months : 480 (2)5 * 12 = 60

    10 * 6 = 60

    240 (1)

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    Entry Cohort Original

    strengthNumber surviving to end of year after engagement

    Year 1 Year 2 Year 3 Year 4 Year 5

    A 40 35 28 26 22 20

    B 32 25 24 19 18 17

    C 48 39 33 30 25 23

    D 38 32 27 24 22 19

    E 42 36 30 26 23 21

    TOTAL 200 167 142 125 110 100

    Averagesurvival rate 100% 83% 71% 62% 55% 50%

    TABLE 24.1: SURVIVAL RATE ANALYSIS

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    HR AUDIT Debate still in infancy

    Efficient and economic use of resources

    Increased attention to contribution ofemployees

    Wastage and attrition cost

    Job satisfaction of employees

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    SOURCE COST PERRECRUIT cost per recruit (SC/R)

    SC/R =AC = AF + NC / R

    AC = advertising costs, total monthlyexpenditure

    AF=agency fees, total for the month

    NC=no-cost applicants, walk-in, nonprofit agencies etc

    R=total recruits

    5/5/2012 3:44 PM 21

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    SEPARATION COSTS

    1.Exit interview = cost for salary and

    benefits of both interviewer anddeparting employee during the exitinterview.

    2. Administrative and record keepingaction

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    REPLACEMENT COSTS

    1 Advertising for job opening.

    2 Pre-employment administrativefunctions and record keeping action.3 Selection interview.4 Employment tests.

    5 Meetings to discuss candidates(salary and benefits of managers whileparticipating in meetings).

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    TRAINING COST Booklets, manuals and reports. Education =$240/days for new employees salary and

    benefits x 10 days of workshops, seminars, orcourses.

    One-to-one coaching = ($240/day/new employee+ $240/day /staff cost or job expert) x 20 days.

    Salary and benefits of a new employee until he or shegets up to par = $240/day for salary and benefits x20days.

    Source: Cost for a US Company 2002.

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