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Quality Planning Tools
PMI Westchester Quality SIG
Pawan Kumar, Quality SIG Member, PMP
November 2007
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Inputs for Quality Planning
Project Management Plan -- how the project is executed,
monitored controlled, and closed. Project Statement of Work (SOW) - documents the product
requirements and characteristics of the product or servicethat the project will be undertaken to create. Acceptancecriteria includes performance and acceptance standards.
Organizational Process Assets - Organizational standardprocesses, such as standards, policies, standard productand project life cycles, and quality policies and procedures(e.g., process audits, improvement targets, checklists, andstandardized process definitions for use in the organization).
Enterprise Environmental Factors - Governmental orindustry standards (e.g., regulatory agency regulations,product standards, quality standards, and workmanshipstandards).
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Quality Planning
Quality planning involves identifying which quality standards arerelevant to the project and determining how to satisfy them.
It is one of the key processes when doing the Planning ProcessGroup and during development of the project management plan
Any required changes in the product to meet identified qualitystandards may require cost or schedule adjustments, or thedesired product quality may require a detailed risk analysis of anidentified problem
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Tools/Techniques for Quality planning
Cost-Benefit Analysis - Quality planning must consider cost-benefitstradeoffs. The primary benefit of meeting quality requirements is less
rework, which means higher productivity, lower costs, and increasedstakeholder satisfaction
Benchmarking - Benchmarking involves comparing actual or plannedproject practices to those of other projects to generate ideas forimprovement and to provide a basis by which to measure performance
Design of Experiments (DOE)- statistical method that helps identify whichfactors may influence specific variables of a product or process underdevelopment or in production.
Cost of Quality (COQ)- Quality costs are the total costs incurred byinvestment in preventing nonconformance to requirements, appraising theproduct or service for conformance to requirements, and failing to meetrequirements (rework). Failure costs are often categorized into internal andexternal. Failure costs are also called cost of poor quality.
Additional Quality Planning Tools - brainstorming, affinity diagrams, forcefield analysis, nominal group techniques, matrix diagrams, flowcharts, andprioritization matrices
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Output of Quality Planning
Quality Management Plan - describes how the project management teamwill implement the performing organization’s quality policy. It provides inputto the overall project management plan and must address quality control(QC), quality assurance (QA), and continuous process improvement for theproject.
Quality Metrics -A metric is an operational definition that describes in veryspecific terms, what something is and how the quality control processmeasures it.
Quality Checklists - A checklist is a structured tool, usually component-specific, used to verify that a set of required steps has been performed.Checklists may be simple or complex.
Quality Baseline - The quality baseline records the quality objectives of theproject. The quality baseline is the basis for measuring and reporting qualityperformance as part of the performance measurement baseline.
Process Improvement Plan/Project Management Plan – Requestedchanges (additions, modifications, deletions) to the project managementplan and its subsidiary plans are processed by review and dispositionthrough the Integrated Change Control process.
Other outputs-Quality roles list, Implementation test chart , ProjectMonitoring Checklist, Project Review Checklist, Operational DefinitionsTable.
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Contact Information
Pawan Kumar, Quality SIG Member, PMP
Email – [email protected]
Phone- 914-962-0797
