QUALITY ROAD MAP

TEAM 2 LAKSHMI

KAVITA

ZHI GAO

CHENG LI

What is Quality Mapping Roadmap

used for ?

Provides a framework for planning or replanning

Applies to both manufacturing and service sectors

Applicable to internal and external customers

Provides insights

Six Steps in Quality Road Map

1. Establish the project

2. Identify the customers

3. Discover Customer needs

4. Develop the product

5. Develop the process

6. Develop process controls, transfer to operations

1. Establish the project

Mission Statement - The victims of Puerto Rico should be able to resume

alternate power resources at the earliest with government and private

sector interference

Efficient Planning – Team

Execution Plan for executing the tasks

Traditional Organization Chart

2. Identify the customers

Customers – The victims in the disaster

Other residents of Puerto Rico

Different people effected by power loss

Pareto Chart – In detail picture of customers – Magnitude of

effect

Pareto Chart

Population % 2 225 20 12 12 10 8 5 4

Percent 2.0 2.025.0 20.0 12.0 12.0 10.0 8.0 5.0 4.0

Cum % 98.0 100.025.0 45.0 57.0 69.0 79.0 87.0 92.0 96.0

Concerns

Oth

ers

Failu

re o

f Tra

nsporta

tion sy

stem

s

Rescu

e ef

ficie

ncy

Qual

ity a

nd ava

ilabilit

y of c

omm

unicat

ion te

chniq

ues

Qual

ity o

f pow

er g

rid

Qual

ity o

f equip

men

t

Qualit

y of s

helte

rs

Power

transm

issio

n sys

tem

failu

re

Comm

unicat

ion s

yste

m fa

ilure

Failu

re o

f gen

erato

rs

100

80

60

40

20

0

100

80

60

40

20

0

Perc

en

tag

e P

op

ula

tio

n A

ffect

ed

Perc

en

t

Pareto Chart of Concerns

3. Discover customer needs

Customer Needs

Power company organization rebuild to remove corruption and inefficiencies, consider privatization

Recruitment of more emergency security volunteers

US should take serious actions to support and provide long term solutions

Quicker response from internal and US Mainland

Long term strategies to move residents to safer places and providing them sustainable living conditions

Information on Customer needs

Monitor new equipment and plant

Use of control charts to assess plant performance

Assess usage of backup power

HR measurements and analysis for various teams at power plant

and emergency services

4. Develop the product

Customers’ needs Product features Product feature goals

Power company organization

rebuild to remove corruption and

inefficiencies

Efficiency and

Integrity

99% tasks can be finished in

required time.

The incidence of corruption

is lower than 3%.

Recruitment of more emergency

security volunteers

The number of

emergency security

volunteers

In serious areas, the number

of volunteers can reach 90

percent of the demand

US should take serious actions

support and provide long term

solutions

Customers’ long term

problems can be

solved in some extent

Customers can maintain a

normal life: eating,

sheltering, traveling and

working.

Quicker response from internal

and US Mainland

Hours of response Available 24 hours a day.

99% detailed response in 4

hours.

Long term strategies to move

residents to safer places and

providing them sustainable living

conditions

Efficient and steady

region management

No spread of disease

Adequate life supply

Shelters will not be affected

by the hurricane

House of Quality

5.Develop the process

Alternative process features: specify department and their tasks

Goals: make sure whenever hurricane happen there is a detailed plan

New

Organizational

structure

New Electric

System

Process Roadmap

6. Develop process controls, transfer to

operations

Background - the Puerto Rico Electric Power Authority (PREPA) has been in

crisis for years, and its crumbling electricity grid

with a fragile transmission scheme,

little basic maintenance

extraordinary pollution

out-of-date infrastructure

Process Controls – A path to get results

PREPA’s timeline and path forward should include a framework for defining

goals and targets focused on least system compliant cost (generation

included), that ensures reliability and resilience.

PREPA should define and identify operational savings initiatives that target

1.0 cent per kWh. Work Plan 180(Act for worker benefit) commenced to

validate existing and identify incremental cost reduction and performance

improvement opportunities

PREPA should develop and share with FOMB a specific analysis of debt

capacity under certain rate increase levels, which incorporates feedback

from FOMB advisors

Metric defined by PREPA

Metric defined by PREPA

Companion by Minitab

http://www.aafaf.pr.gov/assets/prepa-fiscal-plan-

march-2018---draft.pdf

Companion – Financial Data

Companion – Project Charter

Companion – Project Charter

Companion – Project Charter

Companion – 5S Audit

Thank You