Quality of Work Life in Camphor

8/17/2019 Quality of Work Life in Camphor

1/79

sDEPARTMENT OF BUSINESS ADMINISTRATION

MJP Rohilkhand University

BAREILL

MJP RO!IL"!AND UNI#ERSIT

SUMMER TRAININ$ PROJE%T REPORT ON& '

A study of Quality of Work life

a(on) the E(*loyeeso+

%AMP!OR AND ALLIED PRODU%TS Ltd,

D-ration o+ Trainin)& J-ne'./'.0 to J-ly'/1'.0

S-2(itted 2y& $-ided 2y&

ABHINAY ASHISH Mr. Qadir AhmedMBA 3$ENERAL4De*art(ent o+ B-siness Ad(inistrationMJP Rohilkhand UniversityBareilly 3U,P4


2/79

A

RESEARCH REPORT

ON

“A Study of Measuring Customer

Satisfaction and Awareness of Various

Retail an!ing Products of Various

an!s"

Submitted in partial fulfillment of requirement for the degree of Master of

Business Administration (2010-2012) affiliated to GB Tehnial

!ni"ersit#$ %u&no'

#nder t$e Su%er&ision of' Su(mitted y'

Ms) #%asana Sa*ena S$i&ani Prad$an

+Assistant Professor, MA -V Sem)

Roll ./010210033


3/79

PREFAE


4/79

The Reaser5h trainin) +or(s an inte)ral *art o+ the M,B,A, 5-rri5-l-(, It*rovides the as*irants an o**ort-nity to 5o(e to the *ra5ti5al )ro-nds and to have

a sense o+ 6hat is a reality o+ the ind-stry, Thro-)h 2ooks7 I )et kno6led)e 2-te8*os-re o+ the +ield )ive (e the kna5k -se o+ it, My resear5h *ro9e5t is on theto*i5 entitle :UALIT OF ;OR" LIFE o+ the e(*loyees in %AMO!OR AND

ALLIED PRODU%TS Ltd, Bareilly,

This *ro9e5t has hel*ed (e in -nderstandin) the 6ork 5-lt-re in %AP LtdBareilly, The s-55ess o+ an enter*rise -lti(ately de*ends on its individ-al7 )ro-*and or)ani


5/79

A!k"o#led$eme"t


6/79

A!k"o#led$eme"t

Firstly I 6o-ld like to thanks to the (i)htiest $od 6itho-t 6hose 2lessin)

nothin) 5an 2e ha**en,

It 6o-ld 2e ins-++i5ient 9-st to say a= 6ord o+ thanks= +or all those *eo*le 6ho have

2een so instr-(ental in the s-55ess o+ this *ro9e5t, !o6ever7 as a s(all token o+

(y a**re5iation I have na(ed here o+ all those 6onder+-l *eo*le7 6itho-t 6ho(

all this 6o-ld not have 2een *ossi2le,

Also (y 5olle)e +a5-lty )-ide and res*e5ted De*-ty Dire5tor A2hi9it Das Sir 6as

another key 5ontri2-tor in the *ro9e5t 5o(*letion, They all 6holeheartedly

s-**orted (e in (y endeavor7 and *rovided (e 6ith val-a2le in*-ts and insi)hts

at ea5h sta)e, Lastly7 I 6o-ld like to thank all 5ollea)-es 6ho hel*ed (e 5lear (y

do-2ts, This *ro9e5t 6o-ld have never 2een a2le to see this sta)e7 had it not 2een

+or their 5o'o*eration,

It 6o-ld 2e -nthinka2le +or (e not to say so(ethin) s*e5ial +or (y )-ide at %AP7

Mr. %adir Ahmed 3Mana)er'!R4 6ho has 5ontin-ally hel*ed and )-ided (e, It is

d-e to his e++orts that (y *ro9e5t has )ained its *resent stat-re and I 5an never thank hi( eno-)h +or all he has done,

I also take this o**ort-nity to )ive a heart+elt thank to Ms &'asa"a (Assista"t

Professor) SS*IM 7 Bareilly7 6ho has 2een a 5onstant so-r5e o+ (otivation and

s-**ort +or (e, A s*e5ial thanks to hi( +or sho6in) (e the ri)ht *ath to s-55ess,

I 6o-ld also like to thank (y +riends and 2at5h (ates +or )ivin) (e 5ontin-o-s

en5o-ra)e(ent and s-**ort,

Shi+a"i Pradha"


7/79

,N-EN-S

• -RAININ ER-IFIA-E

• PREFAE

• A%N,W/E0EMEN-

' A2o-t %a*>s Ltd

%o(*any *ro+ileSy(2ol o+ 5o(*any

!istory o+ 5o(*any

Prod-5ts

%o(*etitors

Or)anisation %hart

O29e5tives o+ the St-dy

Literat-re Revie6' :-ality o+ ;ork Li+e

A Brie+ introd-5tion

%riteria

S*e5i+i5 iss-es

Strate)ies +or i(*rove(ent

%on5l-sion o+ to*i5,

Resear5h Methodolo)y

Li(itations

Data 5olle5tion and inter*retation

O-t5o(es o+ ?-estionnaire

Analysis o+ Data

Re5o((endations

%on5l-sion o+ re*ort

Bi2lio)ra*hy

A**endi5es


8/79

NEE0 ,F -HE S-&0Y

:-ality o+ 6ork li+e is a *artnershi* 2et6een a 5o(*any and its e(*loyees

6here everyone 6orks to)ether to a5hieve the 2-siness o29e5tive o+ the

5o(*any and the *ersonal as*iration o+ the e(*loyees, It is there+ore

lar)ely the or)anis res*onsi2ility to 5reate an environ(ent and

5-lt-re 5ond-5ive to this *artnershi*, :-ality o+ 6ork li+e is a 2aro(eter

that deter(ines the asso5iation o+ a *erson 6ith the or)anis 5ontri2-tion to the

s-55ess o+ the or)ani


9/79

S,PE ,F -HE S-&0Y

The *resent st-dy ai(s at +indin) o-t the :-ality o+ ;ork Li+e in N$IL,

The st-dy 6as li(ited to the lo6er level 6orkers 6orkin) at the $elatin

Division o+ N$IL and the Re)istered O++i5e,

• The st-dy atte(*ts to assess the e(*loyees> attit-de in +ive di++erent %ore

%o(*eten5ies7 6hi5h are 5onsidered to 2e essential +or (aintainin) )ood

:-ality o+ ;ork Li+e,

• By assessin) these %ore %o(*eten5ies7 the (ana)e(ent 5an kno6

6hi5h are the areas la))in) 2ehind and 6hi5h all *ro2le(s o+ the

e(*loyees need to 2e addressed to i(*rove the :-ality o+ ;ork Li+e,

• The st-dy also ai(s at )ivin) so(e s-))estions to i(*rove the :-ality o+

;ork Li+e,


10/79

1.2 /IMI-A-I,NS ,F -HE S-&0Y

Several constraints were encountered during the study. They are:

• The findings of study are based on the assumption that respondents have

given true opinion

• Lack of time

• The study is restricted only to a few managers, staffs and workers in the

organization. Those need not be the opinions of the other majority

• Lack of eperience of the researcher


11/79

AB,&- AP/IMI-E0


12/79

,MPANY PR,FI/E

%o(*any *ro+ile (eans the s5ale on 6hi5h 6e (eas-re the *resent5ondition 6hether it is s5alin) s(oothly +or +a5in) so(e area o+ the hot 6ater,

;e have seen a+ter the esta2lish(ent o+ %AP7 it 6as havin) only +e6 ite(s

in it *rod-5t ran)e, B-t soon as7 it +o-nd the (arket alon) 6ith the hel* o+ its

(ana)e(ent and 6orkers the ite(s in the list in5reases tre(endo-sly 6ithin +e6

years,

This in5l-des a ran)e o+ (ore than +orty [email protected] Ter*ene 2ased ?-ality

*rod-5ts in5l-din) 5a(*hor7 Thy(ol7 Pine oils7 Pine tars et5, Be+ore they 6ere

also *rod-5in) *esti5ides 2-t no6 they ha+e sto''ed ma"ufa!turi"$ it due to!ertai" safety 3 e"+iro"me"t fa!tors.

D-e to e85ellent ?-ality 2ased *rod-5ts7 %AP has 2een a2le to 2-ild )ood

i(a)e to international (arket also tie'-*s 6ith in+l-ential 5o(*anies a2road,

So 6e see that 5o(*anies *ro+ile or its earnin)s have in5reased day 2y

day,


13/79

-HE SYMB,/

The sy(2ol o+ %a(*her Allied *rod-5ts Ltd has 2een 5hosen 6ith 5ertain

o29e5tives in (ind, Sy(2ol holds (ore than an eye )ra*hi5ally, It is sy(2oli


14/79

History of AP /td

%a(*hor and Allied *rod-5ts Ltd +o-nded in //7 2y Sri Jayant Dalal7 a

(an lar)ely res*onsi2le +or (akin) 2reak thro-)hs in Indian T-r*entine ind-stry7

6as the +irst %a(*hor and Ter*ene 5he(i5als *rod-5in) 5o(*any to 2e

esta2lished in India,

%AP started *rod-5in) in/@ 6ith very +e6 ite(s in its *rod-5ts ran)e,

S-2se?-ently over5o(in) all the teethin) tro-2les, %AP took strides o+

develo*(ent and ra*idly enlar)ed its s5ale o+ o*erations in 2oth +a5ilities and

*ersonnel,

;ith in a short s*an o+ ti(e thro-)h a 5o(2ination o+ its te5hni5al and5reative 5o(*eten5e7 %a* has a5hieved tre(endo-s )ro6th in all +ields,

%APs M-lti'5he( resear5h 5enter 6as develo*ed s*e5ially to (eet

5ontin-al de(ands o+ India>s ra*idly )ro6in) ind-stries 5on5eived and 2-ilt 2y

Jayant Dalal7 the -ltra (odern M-lti'5he( resear5h 5enter is no6 headed 2y Dr,

Sa5hdeva an e(inent and reno6ned s5ientist in the +ield o+ Ter*ene 5he(istry,

Thro-)h the diversi+i5ation o+ its a5tivities %AP has 2een 5reatin) (ore and

(ore e(*loy(ent aven-es,

%AP has history o+ har(onio-s relationshi* 2et6een (ana)e(ent and

6orkers, All the e(*loyees o+ the %AP Ltd !ome u"der a hu$e am'hor

Pari+ar.

For the 6el+are o+ this *arivar7 the 5o(*any has taken ste*s like 2-ildin) o+

ho-sin) 5olonies +-ll +led)ed . 2edded hos*ital s5hool 5l-27 te(*le7 li2rary7

s6i((in) *ool and *arks et5,


15/79

E6!elle"!e A#ards

om'a"y has re!ei+ed follo#i"$ a#ards

I" 1789 G $ovt o+ India )ranted A6ards +or e85ellen5e in *rintin) o+ its 2ro-5h-re,

I" 17:; G %AP 6on the IInd e8*ort a6ards +ro( e8*ort *ro(otion 5o-n5il

I" 17:2 G %o(*any re5eived Sir P,%, Ray a6ard +ro( the Indian %he(i5als

(an-+a5t-rers Asso5iation +or the develo*(ent o+ indi)enio-s te5hnolo)y,

I" 1772 G Star 5ate)ory a6ard )ranted 2y ind-stries de*tt, $ovt, o+ Uttar Pradesh,

I" 177847: G First and the 2est a6ards +or e8*orts )ranted 2y e8*ort *ro(otion

2-rea- $ovt o+ Uttar Pradesh,

I" 177:4 79' A6ard +or e85elleny in e8*orts7 )ranted 2y e8*ort *ro(otion B-rea-7

)ovt o+ Uttar Pradesh,

om'a"y is holdi"$ a ree" ard $ra"ted


16/79

Produ!t Profile of AP

;ithin an short s*an o+ ti(e thro-)h a 5o(2ination o+ its te5hni5al and

5reative 5o(*eten5e7 %AP has a5hieved tre(endo-s ?-alitative and

?-antitative )ro6th, The ran)e or+ *rod-5ts o+ %AP Ltd, are very 6ide and

vast at *resent ti(e,

The list is as -nder

FRARANE HEMIA/S=

Iso2orneol Bi5y5le (onot-r*ene se5ondary al5ohol7

6hite 5rystalline *o6der7 Piney

5a(*hora5io-s odo-r

Iso2ornyl a5etate Bi5y5le (onot-r*ene ester7 5olo-rlessli?-id 5a(*hora5io-s odo-r

Ter*eneol Mi8t-re o+ t-r*ene al5ohol7 *ale yello6?

to 5olo-rless li?-id7 s6eet *iney *leasant

Ter*enyl a5etate %olo-rless li?-id7 +resh 2er)a(ot

lavender

Di'hydrore5enol A5y5li5 ter*ene di' ene al5ohol7 +resh

5itr-s like odo-r 6ith 2losso( note,

No*ol %olo-rless li?-id 5a(*hora5ios odo-r

No*yl a5etate %olo-rless li?-id +resh +r-ity 6oody

odo-r Di'

!ydroter*enyla5etate

%olo-rless li?-id 5itr-s +resh *ine needle

odo-r

PHARMAE-IA/ PR,0&-S

%a(*hor USPHEPHDABHJP

'5a(*hanone7 6hite )ran-lar *o6der7to*i5al anti in+e5tive and to*i5al anti *r-rti5

Menthol USPHBP %olo-rless a55-lar *ri(ati5 5rystals or

*o6der7 rese(2len5e to odo-r o+

*e**er(int

Thy(ol USPHBP %rystals or l-(*s *-n)ent7 re(inis5ent o+

thy(e7 to*i5al antise*ti5


17/79

Ter(ineol HBP Mi8t-re o+ tertiary al5ohol7 5olo-rless li?-id

s6eet *leasant lila5 odo-r,

ENERA/ FRARANE HEMIA/S

Fen5hone Fen5hone Iso Fen5hone (i8t-re7 Pale

yello6 li?-id7 stron) 5a(*hora5eo-s

odo-r

%a(*hor oil Mi8t-re o+ 2i 5y5le ter*ene hydro5ar2ons7

5olo-rless to *ale yello67 5a(*hareo-s

odo-r,%it6anene Mi8t-re o+ (ono5y5li5 ter*ene

hydro5ar2ons7 5olo-rless to *ale yello67

5a(*horeo-s odo-r,

Pine oils Mi8t-re o+ ter*ene hydro5ar2ons

al5ohols7 5olo-rless to *ale yello67 s6eet7

+loral odo-r,

%a(*holene Mi8t-re o+ (ono5y5li5 ter*ene

hydro5ar2ons7 5olo-rless to *ale yello67

s6eet7 li?-id7 *iney,

IN,RANIS

Sodi-( A5etate tri

hydrate

Sodi-( salt o+ a5eti5 a5id7 5olo-rless or

6hite 5rystalline *o6der,

Sodi-( a5etate

anhydrate

Sodi-( salt o+ a5eti5 a5id7 6hite *o6der,

-ERPEN-INE RAW MA-ERIA/S5IN-ERME0IA-ES


18/79

Beta *inene Bi5y5le (onoter*ene hydro5ar2on7

startin) (aterial +or (y5ene7 linaloon7

5itronellol7 et5,

%a(*hene Bi5y5le (onoter*ene hydro5ar2on7

startin) (aterial +or sandal6ood ty*e

aro(a 5he(i5als,

Delta''%arene Bi5y5le (onoter*ene hydro5ar2on7

startin) (aterial +or syntheti5 /'(enthol7

in5e5ti5ides7 et5,

Para 5y(ene Methyl iso*ro*yl 2en


19/79

*ale yello6 li?-id7 solvent in *aint and

li?-or ind-stry,

Di'*entene Mi8t-re i+ 5y5li5 t-r*ene hydro5ar2ons7

5olo-rless to yello6 li?-id7 t-r*ene odo-r,

$-( resin Dist-r*ene resin a5id (i8t-re,

Pine tars !i)h 2oilin) t-r*ene resid-es7 dark 2ro6n

vis5o-s li?-id,

SPEIA/ FRARANE HEMIA/S

Lon)i+olene Ses?-iter*ene hydro5ar2on7 5olo-rless to

*ale yello6 li?-id7 ter*eni5 odo-r,

Isolon)i+olene Ses?-iter*ene hydro5ar2on7 5olo-rless to

*ale yello6 li?-id7 5hara5teristi5 odo-r,

Sand ali5e NE %olo-rless vis5o-s li?-id7 s6eet7 and

*leasant odo-r o+ sandal6ood,

A(2erone Ses?-iter*ene (ethyl'/ "etone7 *ale

yello6 vis5o-s li?-id7 s6eet7 re(is5ent to

)ardeni5,

"etone /./ Ses?-iter*ene ketone7 *ale yello6 li?-id7

s6eet earthy7 6oody7 re(inis5ent to *at5h

oil,

%a*inone A5etyl lon)i+olene7 5olo-rless to *ale yello6

li?-id7 ri5h7 s6eet7 and 6oody odo-r,

Astrolide 1. Iso5hro(an7 5olo-rless li?-id7 *o6er+-ll7

lon) lastin) (-sk odo-r,

Mara5ene A5etyl 2i 5y5li5 t-r*ene7 5olo-rless to *ale

yello6 li?-id7 stron)7 *oleasent7 5itr-s

odo-r,

$ardinone Mono5y5li5 ter*ene al5ohal7 5olo-rless

vis5o-s li?-id7 s6eet *leasant odo-r,

SPEIA/ HEMIA/S

P'Methane Poly(eri


20/79

hydro*ero8ide

Pinane hydro*ero8ide Poly(eri


21/79

Internally the (a9or 2-yers o+ 5a(*horare the so-thern states 2-yin) .'. o+

the 5a(*hor *rod-5ed, Alon) the i(*ortant o+ 5a(*hor and its allied *rod-5ts like

al*ha'*inene7 2eta'*inene, Lon)i+olene and delta''5arene et5, are the i(*orted

to ;est $er(any7 Britain7 USA7 S6it


22/79

• Paras 5he(i5als li(ited

• "arnataka soa*s li(ited

AMPH,/Y-E

• MRF li(ited

• Shri %hakra tyres

• Modi 5ontinental

• Nath Peter Phar(a5e-ti5als

AMPH,R AN0 ,-HER MA>,R PR,0&-S &S-,MERS IN

IN0IA

• Ay-rveda sevashra( Ltd BAN$LORE

• Astra GIDL BAN$LORE

• A9anta traders LU%"NO;

• Al*ana 5a(*hor

• Aro(ati5 5he(i5als Ltd

• Asian *aints Ltd MUMBAI

• Asian 5he(i5als 6orks MUMBAI

• Adhalka -dyo) BAREILL

• A(ardee* *aints ind-stry MUMBAI

• Ah-9a tyres DEL!I

• Ar-n 5a(*hor MADURAI

• A G/ a)ar2atti 5o(*any SE%UNDRABAD

• A)ro a)en5ies RAMPUR

•

A,B traders BAREILL• Ar-n 5a(*hor MAAURAM

• B,D,$-*ta 5o(*any BAREILL

AP IN H,/Y P&RP,SES


23/79

%a(*hor is -sed +or (any *-r*oses, The i(*ortant a(on) those are that it is

(ainly -sed +or ?Pu@as 3 Ha#a"s For this so-thern India serves as the (ain

5ons-(er o+ 5a(*hor, One 5annot i(a)ine 2-t it is tr-e that h-ndreds o+ ton o+

5a(*hor is -sed daily,

It is also -sed as a 2ase to *er+-(es, %a(*hor and its 2y*rod-5ts are also -sed

in (edi5al or dr-)s ind-stries7 tyre ind-stries7 5he6in) )-(s and *aints ind-stries

et5, The #ell4k"o#" *i!ksC 'rodu!ts are also 5a(*hor>s 2y*rod-5t Thy(ol,

!ind-stan Lever Li(ited is (ainly a 5ons-(er +or its *rod-5ts +or *ine oil et5

)ivin) +ra)ran5e in its soa*s,

RESEARH AN0 0E*E/,PMEN-

In the area o+ (an-+a5t-rin) ter*ene'2ased 5he(i5als7 %AP>s *la5e is a to*, To

(aintain its n-(ero -no *osition7 5o(*any has )ivin) to* *riority to resear5h anddevelo*(ent, Its esta2lished a sel+'s-++i5ient -ltra (odern resear5h 5enter at

Baroda Da ste''i"$ sto"e to $reater 'ro$ress for ter'e"e i"dustry D6hi5h is

e?-i**ed 6ith lar)e )ad)ets and (a5hines and 6ell ?-ali+ied sta++ to -ndertake

ne6 resear5h7 develo* ne6 te5hnolo)ies7 test and 5ontrol the ?-ality o+ its o6n

*rod-5tion and 5he5k the s-**lied ra6 (aterials and to look into s*e5i+i5

re?-ire(ents o+ 5-sto(ers, The 5reation o+ syner)i5 resear5h and *ro9e5ts 2y

%AP>s s5ientists and En)ineers is in +-ll s6in), Market 6ill have (ore ori


24/79

MAR%E-IN DIN0IEN,&S AS WE// AS EP,R-

The 5o(*any is in the +ore+ront in the lo5al (arket, Its e8*ort has also re)istered

)rad-al )ro6th and the e8*ort (arkets in &SA SPAIN BE/I&M FRANEERMANY >APAN SWI-GER/AN0 NE-HER/AN0 SINAP,RE H,//AN0

and 0&BAI et5, are )ro6in) steadily, Many e(inent ind-stries in5l-des

(-ltinational -nits are %AP>S (-st satis+ied and ha**y 5-sto(ers +or over t6o

de5ades,

-o "ame a fe# are444444444

• Pro5tor and $a(2le !y)ieni5 !ealth 5are

• E(ani Ltd

• M-kesh Phar(a Distri2-ters

• Ma5ron Ind-stries

• $old+ield Fra)ran5es Pvt Ltd

• Bh-*esh %olo-r

• Re5kitt Bnekirer 3I4 Ltd

• Fer(ini5h Aro(ati5s

• Asian Paints

• %eat Ltd,

•MRF Ltd

• "ineti5 %he(i5als

• "-(ar %he(i5als


25/79

,MPE-I-,RS

am'hor

;ithin the *ast ten years the (ono*oly o+ %AP Ind-stry has 2een threatened,

The *resent (arket *osition *ortrays three (a9or 5o(*etitors o+ %a* in the

5a(*hor (arket,

They 6ere

/, T6in 5ity

, Dryodh6al

, %rystal 5he(i5al

To)ether these three hold 1 o+ the (arket,

Other 5o(*etitors are Dryodh6ala 3Ja((-4 Pra2hat ind-stry 3!,P,4 and

Ter*ene *rod-5ts 3Tri*-ti4,

Me"thol

This *rod-5t is a loosin) *re*osition, This is (ainly d-e to the +a5t

that*ro5ess +or the (an-+a5t-re o+ this *rod-5t is a 5ostly and len)thy one,

At *resent the (enthol is 2ein) *rod-5ed 9-st eno-)h to (eet the standin)

e8*enses,

Astrolyate

The only 5o(*etition +or this *rod-5t is +ro( the +orei)n se5tor,

Used +or (akin) (en *er+-(e7 this *rod-5t has no *eers in the Indian (arket, Its

*resent 5a*a5ity is 1. tones,


26/79

-hiamol

It is also (an-+a5t-red ona (ini(-( s5ale,

!o6ever trends in the resent years have 2een very en5o-ra)in) 6hen no

5o(*etitors to 5-t the (arket e8*ansion *lans are on the in5rease the 5a*a5ity o+

the *lant in5rease +ro( it *resent thirty'+ive tones,

Fe"e+elerate

This *rod-5t7 (ainly -se as a *esti5ide7 to very *re5ise a 6heati5ide7 6as

*rod-5ed in lesser ?-antity the *re5io-s year, 3 tones Mak5a* /. tone4, The

reason lay in the dray and arid 5onditions *revailin) in the last t6o years, The

(arket *osition is (odest i+ not very )ood 6ith 1 o+ the national (arket 2ein)

held 2y %AP,

-he ma@or !om'etitors i" this !ase are=

/, $-9arat 5he(i5als

, SEARL


27/79

Or)ani


28/79

E*ecuti&e 4irector

!eneral "anager !eneral "anager

#$ommercial% #&orks%

"anager "anager "anager

#'roduction% #(ngineering% #)inance%

*eputy "anager *eputy "anager *eputy "anager #"aintenance% #+dministration% #+ccounts Taation

*eputy "anager

#(lectrical%*eputy "anager

#-nstrumental%

+ssistant "anager +ssistant "anager

#-nstrumental% #$ommercial%

Senior fficer #'ersonnel%

Superintendent Superintendent Superintendent Superintendent

(ngineer #'lant% (ngineer #Shift%

(ngineer #Shift%

fficer #'roduction% fficer fficer fficer

peratives peratives

ffice +ssistant ffice +ssistant

Semi/skilled Skilled0n/skilled Semi/skilled

Labour 0nskilled

Labour


29/79

,B>E-I*ES ,F -HE S-&0Y

To st-dy the Q&A/I-Y ,F W,R% /IFE o+ the e(*loyees o+ %AMP!OR

AND ALLIED PRODU%TS LIMITED,

To st-dy the W,R% &/-&RE in the %AMP!OR AND ALLIED

PRODU%TS LIMITED,

To e8a(ine the EMP/,-EES4EMP/,YER relationshi* in %AMP!OR

AND ALLIED PRODU%TS LIMITED,

To st-dy the 5ontents o+ the ,MPENSA-I,N )iven to the e(*loyees,

To analyse the (onitary and non'(onitary BENEFI-S )iven to the

e(*loyees,


30/79

/I-ERA-&RE

RE*IEW


31/79

,NEP-

There has 2een (-5h 5on5ern today a2o-t the de5ent 6a)es7 5onvenient

6orkin) ho-rs7 5ond-5tive 6orkin) 5onditions7 et5, Their ter( :UALIT OF

;OR" LIFE has a**eared in resear5h 9o-rnals and *ress in USA only in /0.s,

There is no )enerally a55e*ta2le de+inition a2o-t this ter(,

Q&A/I-Y ,F W,R%/IFEmea"s differe"t thi"$s to differe"t

'eo'le.

!o6ever7 so(e atte(*ts 6ere (ade to des5ri2e the ter( ?-ality o+ 6ork

li+e 3:UALIT OF ;OR"LIFE4, It re+ers to the +avo-ra2leness or -n+avo-ra2leness o+ a 9o2 environ(ent +or the *eo*le,

>.Ri!hard a"d >./oy defi"e

>:UALIT OF ;OR"LIFE as the de)ree to 6hi5h (e(2ers o+ a 6ork

or)ani,

Its +o5-s is on the *ro2le( o+ 5reatin) a h-(an 6ork environ(ent 6here

e(*loyees 6ork 5oo*eratively and 5ontri2-te to or)ani


32/79

The +irst t6o *ers-its7 ie +a(ily and health need s*e5ial attention as these

as*e5ts7 like )lass *anes 5annot 2e (ended on develo*(ent o+ any 5ra5k, B-t

the re(ainin) as*e5ts are +le8i2le and *rovidin) s5o*e +or +i8in) the(,

This 5ontin-o-s 9-))lin) *-lls the e(*loyees into a )rid and leaves the( stressed

and stret5hed, Th-s (ana)in) 6ork li+e 2alan5ed is one o+ the (a9or 5hallen)es

o+ ne6 )eneration o+ /st 5ent-ary7 as the 6ork *la5e s5hed-les take its toll on

e(*loyees health7 relationshi*s and 6ell'2ein),

Quality of #ork life also said as #ork life


33/79

Be5a-se o+ si(*le reason he has a 2alan5ed in his o++i5e 6orkin) ho-rs and ti(e

devoted 2y hi( to6ards his +a(ily7 6hi5h is an indi*ensa2le 3a2sol-tely7

ne5essary4 *art o+ his li+e,

!en5e 6e 5an say that 6ork li+e 2alan5e is a2o-t *eo*le havin) a (eas-re o+

5ontrolover 6hen7 6here and ho6 they 6ork, Leadin) the( to 2e a2le to en9oy an

o*ti(al ?-ality o+ li+e,

;ork li+e 2alan5e is a5hieved 6hen an individ-al>s ri)ht to a +-l+illed li+e7 inside and

o-tside *aid 6ork is a55e*ted and res*e5ted as the nor( to the (-t-al 2ene+it o+

the individ-al7 2-siness and so5iety,


34/79

IMP,R-ANE ,F Q&A/I-Y ,F W,R%/IFE

I(*ortan5e o+ 6ork li+e 2alan5e is 2ein) reali


35/79

K4,''ortu"ity for arrier ro#th

O**ort-nities +or *ro(otions are li(ited in 5ase o+ all 5ate)ories o+ e(*loyees

either d-e to ed-5ational 2arriers or d-e to li(ited o*enin)s at the hi)her level,

:UALIT OF ;OR"LIFE *rovides +-t-re o**ort-nity +or 5ontin-ed )ro6th and

se5-rity 2y e8*andin) one>s 5a*a2ilities7 kno6led)e and ?-ali+i5ation,

24So!ial i"te$ratio" i" the #ork for!e

So5ial inte)ration in the 6ork +or5e 5an 2e esta2lished 2y 5reatin) +reedo(+ro( *re9-di5e7 s-**ortin) *ri(ary 6ork )ro-*s7 a sense o+ 5o((-nity and inter'

*ersonal o*enness7 le)alitarianis( and -*6ard (o2ility,

84o"stitutio"alism i" the #ork ,r$a"iLatio"

:UALIT OF ;OR"LIFE *rovides 5onstit-tional *rote5tion to the e(*loyees

only to the level o+ desira2ility as it ha(*ers 6orkers, It ha**ens 2e5a-se the

(ana)e(ent>s a5tion is 5hallen)ed in every a5tion and 2-rea-5rati5 *ro5ed-res

need to 2e +ollo6ed at that level, %onstit-tional *rote5tion is *rovided to the

e(*loyees on s-5h (atters *riva5y7 +ree s*ee5h7 e?-ity7 and d-e *ro5ess,

:4Work a"d Quality of /ife

:UALIT OF ;OR"LIFE *rovides +or the 2alan5ed relationshi* a(on) 6ork7

non'6ork and +a(ily as*e5ts o+ li+e, In other 6ords7 +a(ily li+e and so5ial li+e

sho-ld not 2e strained 2y 6orkin) ho-rs in5l-din) overti(e 6ork7 6ork d-rin)

in5onvenient ho-rs7 2-siness travel7 trans+ers7 va5ations7 et5,

94 So!ial Rele+a"!e of #ork

:UALIT OF ;OR"LIFE is 5on5erned a2o-t the esta2lish(ent o+ so5ial

relevan5e to 6ork in a so5ially 2ene+i5ial (anner, The 6orkers sel+ estee( 6o-ld

2e hi)h i+ his 6ork is -se+-l to the so5iety and the vi5e versa is also tr-e,


36/79

SPEIFI ISS&ES IN Q&A/I-Y ,F W,R%/IFE

Trade -nion 5lai(s that they are res*onsi2le +or the i(*rove(ent in vario-s+a5ilities to 6orkers 6hereas (ana)e(ent takes 5redit +or i(*roved salaries7

2ene+its and +a5ilities, !o6ever7 *ersonnel (ana)er has 3identi+ied4 s*e5i+i5

iss-es in :UALIT OF ;OR"LIFE 2esides nor(al 6a)es7 salary7 +rin)e 2ene+its7

et5, and take lead in *rovidin) the( so as to (aintain hi)her order :UALIT OF

;OR"LIFE,

"lott7 M-ndi5k and S5h-ster s-))ested // (a9or :UALIT OF ;OR"LIFE

iss-es,

They are&'

14PAY AN0 S-ABI/I-Y ,F EMP/,-MEN-

$ood *ay still do(inates (ost o+ the other +a5tors in e(*loyee

satis+a5tion, #ario-s alternative (eans +or *rovidin) 6a)es sho-ld 2e develo*ed

in vie6 o+ in5rease in 5ost o+ livin) inde87 in5reases in levels and rates o+ in5o(e

ta8 and *ro+ession ta8, Enhan5in) the +a5ilities h-(an reso-r5e develo*(ent 5an

*rovide sta2ility to a )reater e8tent,

4,&PA-I,NA/ S-RESS

Stress is the 5ondition o+ strain on one>s e(otions7 tho-)ht *ro5ess and

*hysi5al 5ondition, Stress is deter(ined 2y the nat-re o+ 6ork7 6orkin) 5ondition7

6orkin) ho-rs7 *a-se in the 6ork s5hed-le7 6orker>s a2ility and nat-re and (at5h

6ith the 9o2 re?-ire(ents, Stress is 5a-sed d-e to irrita2ility7 hy*er'e85itation or

de*ression7 -nsta2le 2ehavio-r7 +ati)-e7 st-tterin)7 tre(2lin)7 *sy5ho(ati5 *ains7

heavy s(okin) and dr-) a2-se, Stress adversely a++e5ts e(*loyee>s *rod-5tivity,

The *ersonnel (ana)er7 in order to (ini(i


37/79

J4,RANISA-I,NA/ HEA/-H PR,RAMMES

Or)ani


38/79

!ar(onio-s s-*ervisor'6orker relations )ives the 6orker a sense o+ so5ial

asso5iation7 2elon)in)ness7 a5hieve(ent o+ 6ork res-lts7 et5, This in t-rn leads to

2etter :UALIT OF ;OR"LIFE,

94RIE*ANE PR,E0&RE

;orkers have a sense o+ +air treat(ent 6hen the 5o(*any )ives the( the

o**ort-nity to ventilate their )rievan5es and re*resent their 5ase s-55in5tly rather

than settlin) the *ro2le(s ar2itrarily,

74A0EQ&AY ,F RES,&RES

Reso-r5es sho-ld (at5h 6ith stated o29e5tives other6ise7 e(*loyees 6ill

not 2e a2le to attain the o29e5tives, This res-lts in e(*loyee dissatis+a5tion and

lo6er :UALIT OF ;OR"LIFE,

1;4SENI,RI-Y AN0 MERI- IN PR,M,-I,NS

Seniority is )enerally taken as the 2asis +or *ro(otion in 5ase o+ o*eratin)e(*loyees, Merit is 5onsidered as the 2asis +or the advan5e(ent +or (ana)erial

*eo*le 6hereas seniority'5-('(erit is *re++ered +or *ro(otion o+ (inisterial

e(*loyees, The *ro(otional *oli5ies and a5tivities sho-ld 2e +air and 9-st in order

to ens-re hi)her :UALIT OF ;OR"LIFE,

114EMP/,YMEN- ,N PERMANEN- BASIS

E(*loy(ent o+ 6orkers on 5as-al7 te(*orary7 *ro2ationary 2asis )ives the( a

sense o+ inse5-rity, On the other hand7 e(*loy(ant on *er(anent 2asis )ives

the( se5-rity and leads to hi)her order :UALIT OF ;OR"LIFE,

14S&ES-I,N SYS-EM


39/79

S-))estion syste( satis+ies *sy5holo)i5al needs o+ the e(*loyees, Many

or)anis na(e 6ith

his *hoto)ra*h in the 5o(*any>s (a)


40/79

The strate)ies +or i(*rove(ent in ?-ality o+ 6ork li+e in5l-de sel+'(ana)ed

6ork tea(7 redesi)n and enri5h(ent7 e++e5tive leadershi* and s-*ervisory

2ehavior7 5areer develo*(ent7 alternative 6ork s5hed-les7 9o2 se5-rity7

ad(inistrative or or)ani style o+ (ana)erial )rid is

s-ita2le,

K4arrer 0e+elo'me"t

Provision +or the 5arrer *lannin)7 5o((-ni5atin) and 5o-nselin) the e(*loyees

a2o-t the 5arrer o**ort-nities7 5arrer *ath7 ed-5ation and develo*(ent and +or

se5ond 5arrers sho-ld 2e (ade,

24Alter"ati+e Work S!hedules


41/79

Provision +or +le8i2le 6orkin) ho-rs 7 *art'ti(e e(*loy(ents 7 9o2' sharin) and

red-sed 6ork 6eek sho-ld 2e (ade,

84>o< Se!urity

This to*s the e(*loyees> list o+ *riorities, It sho-ld 2e ade?-ately taken 5are o+,

:4Admi"istrati+e or ,r$a"isatio"al >usti!e

The *rin5i*les o+ 9-sti5e7 +air and e?-ity sho-ld 2e taken 5are o+ in dis5i*linary

*ro5ed-re7 )rievan5e *ro5ed-res7 *ro(otions7 trans+ers7 de(otion7 6ork

assi)n(ent7 leave7 et5,

94Parti!i'ati+e Ma"a$eme"t

E(*loyees sho-ld 2e allo6ed to *arti5i*ate in (ana)e(ent *arti5i*ative s5he(es

that (ay 2e o+ several ty*es, The (ost so*histi5ated a(on) the( is ?-ality 5ir5le,

Im'lime"tatio" of these strate$ies e"sures hi$her le+el of uality of #ork

life.


42/79

,N/&SI,N

All these ste*s 5reate an at(os*here o+ tr-st and 5o((-ni5ation 2et6een

(ana)e(ent and e(*loyees,

Th-s7 2alan5e 2et6een 6ork and li+e is no6 (ore 5riti5al +a5tor +or the 9o2

satis+a5tion and (otivation, Or)ani


43/79

RESEAEHME-H,0,/,Y


44/79

RESEAEH ME-H,0,/,Y

IN-R,0&-I,N -, -HE PR,B/EM

/' St-dy the ?-ality o+ 6ork li+e

' St-dy the 6ork 5-lt-re

' E8a(ine the e(*loyee'e(*loyer relations

@' St-dy the 5ontents o+ 5o(*ensation

1' Analy


45/79

SAMP/IN 0ESIN

/, Po*-lation&'

Ele(ent& Mana)ers 3/14 E(*loyees 3/.. *er shi+t4

Sa(*lin) Unit& De*art(ents' Se5tions' Mana)ers' E(*loyees

E8tent& %a(*hor Allied Prod-5ts Ltd, Bareilly,

,

. Sam'li"$ &"it=4

The or)anisation str-5t-re o+ has 2een 5lassi+ied into three De*art(ent

vi


46/79

/, Mr, Milan "handel6al 3Plant Mana)er4

/, Mr, E*in Bar)ie 3 Mana)er7 Prod-5tion4

/@, Mr, P,L, Shah 3Mana)er7 En)ineerin)4

/1, Mr, San9ay Pa-l 3Dy, Mana)er7 En)ineerin)4

(d) Sam'le SiLe=4

@ Mana)ers / E(*loyees

/' Finan5e de*art(ent 3Mr, Ravi #aish4

' %o((er5ial de*art(ent 3Mr, SP Sin)h4

' Personnel de*art(ent 3Mr,"adir Ah(ed4

@' Ad(inistration de*art(ent 3Mr, "a(al M Mishra4

1'

(e) Sam'li"$ Method=4

There are t6o (ethods o+ sa(*lin)&'

/, Pro


47/79

For this resear5h 6ork I have 5hoosen Non' Pro2a2ility %onvenien5e Sa(*lin)

2e5a-se ti(e li(it +or the 5o(*letion o+ the 6ork is li(ited and also (ana)ers and

e(*loyees are not availa2le all the ti(e,

0A-A ,//E-I,N ME-H,0

Data +or the *resent st-dy is 5olle5ted +ro( t6o so-r5es&

a. Primary=4

The +irst hand in+or(ation is 5olle5ted 6ith the res*onses o+ ?-estionnaire, For

this *-r*ose a ?-estionnaire is )iven to the (ana)erial sta++ o+ the %AP, They

6ere asked to 5hoose the 2est alternative a(on) the )iven alternatives7 as *er

their kno6led)e7 e8*erien5e and o2servation,


48/79

%onsiderin) the +a5t that nothin) is *er+e5t in the 6orld7 every individ-al os 2o-nd

to (ake (istake at so(e *oints or the other, ;e are not e8*e5ted +or this,

The in+or(ation is 5olle5ted only +ro( e(*loyees o+ %AP Ltd and intervie6in)

a s(all se5tion o+ e(*loyees,

The res-lts have not 2een tested,

The res*ondent (ay 2e 2iased or in+l-en5ed 2y so(e other +a5tors,

So(e ti(es res*ondent 6ere not in a *osition to re*ly 6ith +-ll 5on+iden5e and

so(eti(es they re*ly 6itho-t (-5h thinkin) over the (atter,

The ?-estionnaire te5hni?-es and o2servations (ethod 6as -sed,

In+or(ation 5olle5tion took one (onth,


49/79

0ata olle!tio"a"d

I"ter'retatio"


50/79

Q&ES-I,N N, 14

-he to' le+el of this or$a"iLatio" $oes out of its #ay to make sure that

em'loyees e"@oy their #ork

A4A/WAYS B4S,ME-IMES

4RARE/Y 04NE*ER

I"ter'retatio"& To* level o+ the (ana)e(ent al6ays )oes o-t o+ its 6ay to (ake

s-re that e(*loyees en9oy their 6ork as . o+ the res*ondents says al6ays and

and / e(*loyees says rarely and so(eti(es res*e5tively,


51/79

Q&ES-I,N N,4

0o your su'er+isor ha+e harmo"ious relatio" #ith you

A4A/WAYS B4S,ME-IMES4RARE/Y 04NE*ER

I"ter'retatio"= The relations a(on) seniors and 9-niors in the or)ani


52/79

Q&ES-I,N N, DJ

Em'loyees i" the !om'a"y are +ery i"formal a"d do "ot hesitate to dis!usstheir 'erso"als 'ro


53/79

Q&ES-I,N N, DK

0o you $et eual salary for eual #ork


I"ter'retatio"= $ood (a9ority 304 o+ the e(*loyees are satis+y 6ith their

salaries,


54/79

Q&ES-I,N N,42

0o you $et fi"a"!ial a"d "o"4fi"a"!ial re#ards for your e6tra efforts


I"ter'retatio"= $ettin) +inan5ial and non'+inan5ial re6ards as 3@@4 are sayin)

al6ays and 3@4 are sayin) so(eti(es,


55/79

Q&ES-I,N N,48

0o 'romotio" de!isio" are al#ays


56/79

Q&ES-I,N N,4:

Ho# ofte" health a"d safety 'ro$ramme ha+e


57/79

Q&ES-I,N N,49

0o these 'ro$rammes hel' i" em'loyeeCs de+elo'me"t


I"ter'retatio"= !ealth and sa+ety *ro)ra((e hel* in e(*loyee develo*(ent d-e

to res*ondent as 3.4are sayin) al6ays


58/79

Q&ES-I,N N,47

0o #orkers 'arti!i'ate i" de!isio"4maki"$ a!ti+ities


I"ter'retatio"= ;orkers *arti5i*ation in de5ision'(akin) a5tivities as 34 are

sayin) so(eti(es and 3. 4 are sayin) al6ays and never res*e5tively


59/79

Q&ES-I,N N,41;

0o the !om'a"y 'ro+ide fle6i


60/79

Q&ES-I,N N, D11

Se"ior e6e!uti+es i" the !om'a"y take a!ti+e i"terest i" their @u"iors a"dhel' them to lear" their @o


61/79

Q&ES-I,N N,41

Whe" se"ior dele$ate authority to their @u"iors the @u"ior uses it as a"o''ortu"ity for de+elo'me"t


I"ter'retatio"= Ma9ority o+ res*ondent says they -se it as the o**ort-nities +or the

5o(*any develo*(ent as 3.4 o+ res*ondents are sayin) al6ays


62/79

Q&ES-I,N N,41J

0o your e6tra efforts $i+e you disti"!t ide"tity i" the !om'a"y


I"ter'retatio"= Res*ondents [email protected] are sayin) that his e8tra e++orts )ive hi(distin5t identity in the 5o(*any and 3/ /4 are so(eti(es and rarelyres*e5tively


63/79

Q&ES-I,N N,41K

0o you thi"k the resour!es 'ro+ided


64/79

Q&ES-I,N N,4 12

0o !om'a"y 'ro+ide


65/79

Q&ES-I,N N,418

Are you satisfied #ith your dear"ess allo#a"!es


I"ter'retatio"= Satis+a5tion o+ e(*loyees a2o-t dearness allo6an5e as [email protected] are

sayin) al6ays and 3 @4 are sayin) so(eti(es and never res*e5tively


66/79

Q&ES-I,N N,41:

0o you $et suffi!ie"t amou"t o"


67/79

Q&ES-I,N N,4 19

0o you $et a!!ide"tal !laim


I"ter'retatio"= Ma9ority o+ res*ondent 304 are sayin) al6ays and 3.4

res*ondent are sayin) so(eti(es that they are )ettin) a55idental 5lai(


68/79

Q&ES-I,N N, D17

Are you satisfied #ith Q&A/I-Y ,F W,R%/IFE

A 4 YES B4 N,

I"ter'retatio"= Ma9ority o+ res*ondent 34are satis+y 6ith :UALIT OF

;OR"LIFE and 34 o+ res*ondent are not satis+y 6ith :UALIT OF ;OR"LIFE


69/79

I"fere"!es

/4 The to* (ana)e(ent is rela8ed al6ays,.

4 There relations are har(onio-s,,

4 So(e *er5enta)es +eel sha(e d-e to i)noran5e and illitera5y, @@

@4 They all satis+y 6ith salary,0

14 They )et re6ards ,@@

4 Pro(otion de5ision is 2ased on de(and, 3Ri)ht *erson Ri)ht 9o24

04 Pro)ra((es held (onthly,0

4 Pro)ra((es hel* in e(*loyee develo*(ent .

4 To* (ana)e(ent takes s-))estion +ro( lo6er level than the to*(ana)e(ent (akes de5ision i+ he like,

/.4They )et +le8i2le 6orkin) s5hed-le,@

//4!ere senior 5on5entrate to hel* the( to learn their 9o2s,0

/4It ha**ens to (ake di++erent i(a)e .

/4Persons )et distin5t identity,@.

/@4They )et the reso-r5es s-++i5iently, 1

/14Basi5 a(enities 3ho-sin)7 +ood and 5lothin)4 is +or every 2ody,@

/4They areHare not satis+y 6ith dearness allo6an5e,

/04They )et s-++i5ient a(o-nt o+ overti(e,.

/4A55idental 5lai( -nder ESI 3E(*loyee State Ins-ran5e4

17)7 are satisfy


70/79

RE,MMEN0A-I,N

AN0

S&ES-I,N.


71/79

Re)-lar intera5tion 2et6een o++i5ers and the 6orkers is essential to

eval-ate and dis5-ss the vario-s *ro2le(s 5onne5ted 6ith *rod-5tion and

(ana)e(ent,

Re*resentatives o+ the e(*loyees o+ the or)ani


72/79

o"!lusio"of

re'ort


73/79

,N/ISI,N

A+ter the detailed st-dy o+ (y *ro9e5t I 5a(e to the 5on5l-sion that thro-)h the5o(*any has s-55eeded in (aintainin) its )ood6ill7 standin) and (aintainin) its

(ono*oly in the (arket 2-t no6 in this era o+ )lo2ali


74/79

BIB/I,RAPHY=


75/79

!-(an Reso-r5e Mana)e(ent=' %,B, Ma(oria7 !i(alaya P-2lishin)

!o-se7 /st Edition,

Resear5h Methodolo)y=' %arl M5 Daniel Ro)er $ates7 Tho(son Learnin)7th Edition,

Or)anisational Behavio-r=' Ste*hen P, Ro22ins7 Prentis !all7 0 th Edition,

!-(an Reso-r5e Mana)e(ent=' $ary Dessler7 Prentis !all7 0 th Edition,

Essentials o+ !-(an Reso-r5e Mana)e(ent Ind-strial Relations,' P,

S-22a Rao7 !i(alaya P-2lishin) !o-se,

Personnel Mana)e(ent=' Ed6in B, Fli**o7 M5)ra6 !ills7

th

Edition

666,hrdnet6orks,5o(

666,hrdindia,5o(

666,)oo)le,5o(

666,5itehr,5o(

666,)-r-9i,5o(


76/79

A''e"di!es


77/79

De*art(ent&

Desi)nation&

A)e&

This ?-estionnaire is 5onstr-5ted to st-dy a *ro9e5t title ?Quality of #ork life

6hi5h is 5o(*-lsory *art o+ the t6o year MBA *ro)ra((e +ro( M,J,P

Rohilkhand University, Ans6er sho-ld 2e ?-ite 5on+idential and -sed +or

a5ade(i5 *-r*ose only,

/' The to* (ana)e(ent o+ this or)ani


78/79

' Senior o++i5erHe8e5-tives in the 5o(*any take a5tive interest in their

9-niors and hel* the( to learn their 9o2s

A& Al6ays B& So(eti(es

%& Rarely D& Never

' ;hen senior dele)ate a-thority to 9-nior7 the 9-nior -ses it as an

o**ort-nity +or develo*(ent


%& Rarely D& Never

/.'Are yo- satis+y 6ith yo-r dearness allo6an5e


%& Rarely D& Never

//'Do yo-r s-*ervisor have har(onio-s relation 6ith yo-rsel+ A& Al6ays B& So(eti(es

%& Rarely D& Never

/'Do yo- )et any +inan5ial and non'+inan5ial re6ards +or yo-r e8tra e++orts


%& Rarely D& Never

/'Do the 5o(*any *rovide +le8i2le 6orkin) s5hed-le


%& Rarely D& Never

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Quality of Work Life in Camphor