QUALITY MANUALCUSTOMERS ARE AT THE CENTER OF EVERYTHING WE DO MOTOROLA SOLUTIONS ENSURES DEPENDABLE PRODUCTS AND SERVICES, CUSTOMER-CENTRIC SOLUTIONS, ON-TIME DELIVERY, AND RELIABLE SUPPORT
DEPENDABLE PRODUCTS AND SERVICES
RIGHT NOW DAYS FROM NOW MONTHS AND YEARS FROM NOW
OUR COMMITMENT TO QUALITY HELPS MAKE YOUR MOMENT SUCCESSFUL
The senior leadership team at Motorola Solutions is committed to providing you with quality products, services, and solutions that meet and exceed your expectations. In order to ensure that our quality initiatives drive continual improvements, our management team is responsible for:
n Providing Voice of Customer data
n Developing qualitative and quantitative measurements
n Providing resources for continual improvement efforts
n Empowering teams to make improvements
n Monitoring performance indicators and customer index scores to drive improvements
Our commitment to quality is rooted in our promise to mobilize and connect people in the moments that matter, and to ensure that customers are at the core of everything we do. All Motorola Solutions employees are expected to perform to the absolute best of their abilities to provide you with the quality you expect from a trusted solution provider.
Mike RhodesQuality and Customer Advocacy
OUR QUALITY POLICY
Motorola Solutions is committed to quality.
We strive to earn your trust by consistently providing dependable products and services, on-time delivery, and reliable support for all your mission-critical applications.
We foster a culture of innovation and accountability that helps ensure our quality management system is continually improving to anticipate, meet, and exceed your expectations in everything we do. Our reputation and quality heritage represent our continued commitment to be your complete solutions provider.
COMPANY OVERVIEW Motorola Solutions is a leading provider of mission-critical communication solutions focused on government and enterprise markets. You can be assured when you select Motorola Solutions you are selecting a premier solution provider in the markets we serve.
Motorola Solutions is a global company with a history of quality and innovation at its core. Highlights of our company footprint include:
n Primary R&D in 6 countries
n Primary Manufacturing in 3 countries
n Employees in 65 countries
n Sales in over 100 countries
n 1,700 Direct sales representatives
n 20,000 Channel partners
WHEREVER THE MOMENT, MOTOROLA SOLUTIONS IS THERE
THIS IS ONE OF THE FEW WORRY-FREE DEVICES WE HAVE DEPLOYED. I CAN HONESTLY SAY THAT I AM NOT AWARE OF A SINGLE REPAIR TO DATE THE QUALITY HAS BEEN EXCELLENT.
Rick Brown Director of IT/MIS Services Rooms To Go
Primary R&D Centers
MOMENTS THAT DEFINE USMotorola Solutions is proud of our heritage and is continually building on our legacy while investing in our future. Our investments in research and technology provide next generation solutions for both government and enterprise customers. Here are some of the highlights:
1983LS 7000 Laser Bar Code Scanner
Government Retail and Hospitality
Transportation and Logistics
Manufacturing and Supply Chain
Energy and Utilities
2005MOTOMESH Broadband Radio Network
1930Consumer and Public Safety Car Radio
1973Worlds 1st Portable Cellular Demonstration
1940Handie-Talkie Two-Way Radio
1969Radio Transponder Relays 1st Words From the Moon
1986Invented Six Sigma Quality Process
19911st Laser-Scannable Two-Dimensional Bar Code
20021st Wireless Switch
20022nd Malcolm Baldrige National Quality Award
1988Malcolm Baldrige National Quality Award
20001st 700 MHz Public Safety Data Network
2008APX Multi-Band Two-Way Radio
1972MODAT Vehicular Data Radio System
1999National Medal of Technology
2004National Medal of Technology
19901st Commercial Spread Spectrum WLAN
2010ES400 Global Enterprise Digital Assistant
19911st Narrowband Digital Public Safety Radio System
19431st FM Portable Two-Way Radio
20081st LTE 700 MHz Data Session
2010Next Generation MC9500 Mobile Computer
2006MOTOTRBO Professional Digital Radio
TODAYET1 Tabletand RhoelementsWeb-basedApplication Framework
TODAYLEX700 Mission Critical Handheld
AROUND THE GLOBE
HELPING CUSTOMERSBE THEIR BESTWhether you are a government or enterprise customer, Motorola Solutions supports your business requirements with 1,700 direct sales representatives and 20,000 channel partnersmaking sure you have the support you need when it matters most.
SOLUTIONS THAT EMPOWER PORTFOLIOWith over 80 years of industry experience and our commitment to be your end-to-end solution provider, you can count on us for all of your mission-critical communication needs. We are recognized as a technology leader with an exceptional solutions portfolio in the products and services we offer.
TWO-WAY RADIOS MOBILE COMPUTING
WLAN DATA CAPTURE
PRIVATE BROADBAND APPLICATIONS
ORGANIZED FOR THE CHALLENGES OF TOMORROW
SALES AND FIELD OPERATIONS This team is your regional focal point. Through Motorola Solutions unique Sales Way, we develop an understanding of your business issues, proactively respond to new
market trends and opportunities, and work closely with other Motorola Solutions teams to ensure alignment to your needs and business issues. Our Go-To-Customer Model ensures we serve your distinct needs through both our direct sales and our PartnerEmpower channel program.
Highlights of the team include:
n Enable partners to differentiate their business within the value based PartnerEmpower program
n Act as trusted advisors to help solve your business problems
n Design, integration, and provision of your specific solutions
n Provide order administration and logistics, and technical and field support services
QUALITY AND CUSTOMER ADVOCACY OFFICE This team represents global management of our Quality Management System and is supported by leaders across all businesses. The charter of this team is to ensure that
employees are engaged and committed to a customer-centric business model and that all employees focus on meeting and exceeding customer expectations in everything we do.
Key areas of focus include:
n Helping to ensure that processes required for the Quality Management System are established, implemented, and maintained
n Providing senior leaders with metrics, analysis, and recommendations for continued improvements of our Quality Management System
n Providing a customer view and voice of customer data throughout the organization
PRODUCT AND BUSINESS OPERATIONS PRODUCT DEVELOPMENTThis team is responsible for the management of our product portfolio including the design and development of hardware and
software solutions. They are chartered with providing end-to-end solutions for our customers through ongoing research and development with input received directly from customers, Sales and Field Operations, Business Operations, Quality and Customer Advocacy, as well as industry and market trends.
SERVICES OPERATIONSThis team plans, builds, manages and secures communication solutions. We help you build value, manage costs, and prepare for the future. Our global services range from infrastructure design to detailed systems integration to fully managed next-generation networks.
BUSINESS OPERATIONS This team is responsible for world-class manufacturing, distribution, support center, and repair operations focused on achieving on-time delivery of high-quality, cost-effective products and solutions.
TECHNOLOGY OFFICE This team is equipped with a powerful combination of capabilities, designed to provide support to all areas of the business with regard to emerging opportunities, building
consistent platforms, driving IT strategies and project priorities, cost structure alignment and transformational activities.
Key competencies include:
n Technology research
n Portfolio management
n Market research
n Driving focused innovation
n Integrating product architectures to support solutions for government and enterprise customers
n Driving overall regulatory compliance and standard activities
Motorola Solutions is organized around a customer-centric business model that defines the overall interaction of processes in the organization. Our business teams are aligned around customer requirements so that we continually anticipate, meet, and exceed your expectations in everything we do.
Our quality initiatives are designed to provide you dependable products and services, help ensure on-time delivery, and provide reliable support so you can rise to the momentand be your best when it matters most.
QUALITY MANAGEMENT SYSTEM
PRODUCT COMPLIANCE MANAGEMENT