Quality Management Strategy - qgcio.qld.gov.au Web viewThis report is an evidence-based snapshot of the program / project status at the time of the review ... (RAG status) for the

Queensland Government<insert dept acronym>

<insert name of department (in full)>

<insert month year> Assurance review report<insert project name>Document version <0.0>

[Sec: UNCLASSIFIED-GOVERNMENT-INTERNAL-USE-ONLY]

Assurance review report<insert name of project>

Version history

Revision date Version No. Author Description of changes

<date of the revised

version>

<e.g. 0.1; 1.0; 2.1, etc>

<name of author implementing the version change>.

<brief brief description of the reason for creating the revised version >



Notes to the author –This document is a template of a Quality Management Strategy. The template includes instructions to the author, boilerplate text, and fields that should be replaced with the values specific to the project.

Blue italicised text enclosed in square brackets ([text]) provides instructions to the document author, or describes the intent, assumptions and context for content included in this document.

Blue regular or italicised text enclosed in angle brackets (<text> / <text>) indicates a field that should be replaced with information specific to a particular project.

Text and tables in black are provided as boilerplate examples of wording and formats that may be used or modified as appropriate to a specific project. These are offered only as suggestions to assist in developing project documents; they are not mandatory formats.

When using this template, the following steps are recommended:

1. Replace all text enclosed in angle brackets (e.g., <Project Name>) with the correct field document values. These angle brackets appear in both the body of the document and in headers and footers.

2. Font colour should be changed from blue to black following insertion; remove italics where appropriate.

3. Modify boilerplate text as appropriate for the specific project.

4. To add any new sections to the document, ensure that the appropriate header and body text styles are maintained.

5. To update the Table of Contents, right-click on it and select “Update field” and choose the option - “Update entire table”.

6. To update filename and last saved fields, right-click on text and select “Update field”.

7. Before submission of the first draft of this document, delete this instruction section “Notes to the Author” and all instructions to the author throughout the entire document.



Contents

Executive summary............................................................................................................................1

1. Review information.....................................................................................................................2

1.1 Review details...........................................................................................................................21.2 Review team..............................................................................................................................21.3 Program / Project background...................................................................................................21.4 Review objectives......................................................................................................................2

2. Review findings...........................................................................................................................3

2.1. Review summary......................................................................................................................32.2. Review findings........................................................................................................................3

Gate 0 [delete as appropriate]............................................................................................................3







2.3. Policy context business context................................................................................................52.4. Business case and stakeholders..............................................................................................52.5. Management of intended outcomes.........................................................................................52.6. Risk management.....................................................................................................................52.7. Review of current outcomes.....................................................................................................52.8. Readiness for the next phase...................................................................................................6


2.9. Policy and business context.....................................................................................................62.10. Business case – scope and stakeholders..............................................................................62.11. Project governance and planning...........................................................................................62.12. Risk management...................................................................................................................62.13. Readiness for the next phase.................................................................................................7


2.14. Alignment of delivery approach..............................................................................................72.15. Business case and stakeholders............................................................................................72.16. Risk management...................................................................................................................72.17. Review of current phase.........................................................................................................82.18. Readiness for the next phase.................................................................................................8


2.19. Assessment of proposed solution...........................................................................................82.20. Business case and stakeholders............................................................................................82.21. Risk management...................................................................................................................82.22. Review of current phase.........................................................................................................92.23. Readiness for the next phase.................................................................................................9




2.24. Business case and stakeholders............................................................................................92.25. Risk management...................................................................................................................92.26. Review of current phase.........................................................................................................92.27. Readiness for the next phase...............................................................................................10

Gate 5 [delete as appropriate]..........................................................................................................10

2.28. Review of operating phase...................................................................................................102.29. Business case and benefits management............................................................................102.30. Plans for ongoing improvements in value for money............................................................102.31. Plans for ongoing improvements in performance and innovation........................................112.32. Review of organisational learning and maturity targets........................................................112.33. Readiness for the future – plans for future service provision...............................................11

3. Planning for the next assurance review....................................................................................11

3.1 Review preparation...................................................................................................................11

Appendix A – summary of recommendations..................................................................................12

Appendix B – list of interviewees.....................................................................................................13

Appendix C – documents reviewed..................................................................................................14

Appendix D – Red/Amber/Green (RAG) definitions.........................................................................15



Executive summary<Add summary>

Page


1


1. Review information

1.1 Review details

Review details

Version number: < v 0.0 >

Dates of review: < dd/mm/yy > to <dd/mm/yy >

Report issued to SRO: < dd/mm/yy >

Project / program name: <name>

Agency: <name>

SRO: <name>

Initiative assurance level <name>

Delivery confidence assessment: < overall RAG >

1.2 Review team

Review team members

Team leader: <name>

Team member: <name>

Team member: <name>

Team member: <name>

Team member: <name> [Add or remove as applicable]

1.3 Program / Project background<Add summary from the Terms of Reference>

1.4 Review objectives<Add summary – refer to Terms of Reference for additional information >This report is an evidence-based snapshot of the program / project status at the time of the review (as derived from the information provided to the assurance provider). It reflects the views of the independent review team based on information provided and evaluated. The content of this report will not ensure success. Assurance reviews provided under QGCIO Assurance services will identify factors that are, or are likely to be, putting the initiative’s success at risk. Assurance reviews do not replace the need to conduct risk identification, analysis, review or audit activities.

QGCIO Assurance Services do not cover nor duplicate the reviews associated with quality management and signoff processes but use the results from reviews conducted to increase confidence levels for those making decisions regarding quality management.

Page


2


For a list of people interviewed refer to Appendix B, for a list of documents reviewed refer to Appendix C.

2. Review findings

2.1. Review summary<Add a description of any significant good practice found – especially those that may be transferred to other initiatives>

2.2. Review findingsThe review team finds that the overall delivery confidence assessment is <R - A - G. Add copy of definition>

Refer to Appendix D for definitions

Gate 0 [delete as appropriate]

Area RAG Status

Policy and business context

Business Case and stakeholders

Management of intended outcomes

Risk management

Review of current outcomes

Readiness for the next phase


Area RAG Status

Policy and business context

Business Case - scope and stakeholders

Project governance and planning

Risk management



Area RAG Status

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3


Alignment of delivery approach


Risk management

Review of current phase



Area RAG Status

Assessment of proposed solution


Risk management




Area RAG Status


Risk management




Area RAG Status

Review of operating phase

Business Case and benefits management

Plans for ongoing improvements in value for money

Plans for ongoing improvements in performance and innovation

Review of organisational learning and maturity targets

Readiness for the future – plans for future service provision

For a full list of recommendations refer to Appendix A.

Page


4



2.3. Policy context business context < Add a brief paragraph setting out key findings.>

# Recommendation RAG Status

2.4. Business case and stakeholders < Add a brief paragraph setting out key findings.>


2.5. Management of intended outcomes< Add a brief paragraph setting out key findings.>


2.6. Risk management < Add a brief paragraph setting out key findings.>


2.7. Review of current outcomes < Add a brief paragraph setting out key findings.>


Page


5


2.8. Readiness for the next phase < Add a brief paragraph setting out key findings.>



2.9. Policy and business context < Add a brief paragraph setting out key findings.>


2.10. Business case – scope and stakeholders< Add a brief paragraph setting out key findings.>


2.11. Project governance and planning< Add a brief paragraph setting out key findings.>


2.12. Risk management< Add a brief paragraph setting out key findings.>

Page


6






2.14. Alignment of delivery approach < Add a brief paragraph setting out key findings.>






Page


7


2.17. Review of current phase < Add a brief paragraph setting out key findings.>





2.19. Assessment of proposed solution < Add a brief paragraph setting out key findings.>






Page


8












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9






2.28. Review of operating phase < Add a brief paragraph setting out key findings.>


2.29. Business case and benefits management < Add a brief paragraph setting out key findings.>


2.30. Plans for ongoing improvements in value for money< Add a brief paragraph setting out key findings.>


Page


10


2.31. Plans for ongoing improvements in performance and innovation< Add a brief paragraph setting out key findings.>


2.32. Review of organisational learning and maturity targets < Add a brief paragraph setting out key findings.>


2.33. Readiness for the future – plans for future service provision < Add a brief paragraph setting out key findings.>


3. Planning for the next assurance review3.1 Review preparation The <program / project> would benefit from a <Health check / Gateway review> in <date / timing>.

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11


Appendix A – summary of recommendations

Recommendations

Recommendation Description RAG Status

Recommendation 1

Recommendation 2

Recommendation 3

Recommendation 4

Recommendation 5

Recommendation 6

Recommendation 7

Recommendation 8

Recommendation 9

Recommendation 10

Recommendation 11

Recommendation 12

Recommendation 13

Recommendation 14

Recommendation 15

Page


12


Appendix B – list of interviewees

Interviewee name Role

Page


13


Appendix C – documents reviewed

Document name Version

Page


14


Appendix D – Red/Amber/Green (RAG) definitions

The review report is given an overall status of red, amber or green (RAG status) for the initiative. Each recommendation also has a RAG status to indicate its relative urgency.

RAG definitions are based on the Queensland Treasury Gateway Review Guidebook, page 10.

Overall Assurance report RAG status

Colour Criteria description

RedTo achieve success, the program or project should take action immediately. It means fix the key problems fast, not stop the project.

AmberThe program or project should go forward with actions on recommendations to be carried out before the next Gateway review.

GreenThe program or project is on target to succeed but may benefit from the uptake of the recommendations.

Assurance report recommendation RAG status

Colour Criteria description

Red Take action immediately.

Amber Take action within an agreed timeline.

Green Take action as required.

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Documents

Quality Management Strategy - qgcio.qld.gov.au Web viewThis report is an evidence-based snapshot of the program / project status at the time of the review ... (RAG status) for the