QUALITY MANAGEMENT COURSES – BioMed Online

Gary Cheung

Quality & Training Manager, Haematology – King’s College Hospital

Who are you? Practising Quality

Managers/Officers? Pathology Lab Managers Cytogenetics Lab Managers Molecular Lab Managers Joint responsibility Others

What do want from a QM course?

Cost? Time? Accreditation/certification/box

ticking? Personal development? Quality Improvement? Other?

TYPES OF QM COURSES (With thanks & apologies to Ann Lockhart)

Full time (FT)

Part time (PT)

Distance Learning (DL)

e-Learning – interactive programs

SOME AVAILABLE COURSES

“Ulster”Certificate of Extended Practice in Quality Management (DL/eL)

“Greenwich” Quality Systems Management (DL/eL)

MSc Quality Management (FT, PT, DL) Diploma in Quality (PT) HNC Quality (PT + DL) Many others

IBMS Certificate of Extended Practice in Quality Management Developed by Biomedical Scientists for

Quality Officers/Managers within Clinical Laboratories

Introductory level course to introduce a ‘new’ specialty and a ‘new’ learning environment “Suitable for Quality Officers”

Delivered through the University of Ulster using WebCT

IBMS Certificate of Extended Practice in Quality Management

Course structure – 6 modules1. Introduction to Quality Management2. Error Logging3. ISO Standards4. CPA Standards/Document Control5. Change Management6. Laboratory Audit

GREENWICH QUALITY SYSTEMS MANAGEMENT Developed by HealthCare Scientists for

Quality Managers within Clinical Laboratories

Delivered through the University of Greenwich using WebCT

Includes 2 face-to-face workshops Introduction to WebCT & Tutors Opportunity to give a formal presentation

GREENWICH QUALITY SYSTEMS MANAGEMENT Content Summary

1. Meaning of Quality

2. Quality Assurance\Control

3. Management Review

4. Accreditation

5. Internal Quality Audit incl. Audit Checklists

6. Customer Survey

7. Self Assessment\Reflection

..\QM\Greenwich

Declaration of Interests I am a member of Biomed Online

(Greenwich) Steering Committee I cannot compare Ulster/Greenwich

course from direct experience, but..

I completed the Greenwich QSM course & the Ulster “Training Officers” course

Comparison

Ulster Greenwich

Cost (out of date)£650 £725/£650

CATS (MSc) 30 30

IBMS CPD Points 100 100

Duration 12 weeks 12 weeks

Student:Tutor 100:1 – 25:1 12:1 – 8:1

Assessment 60 MCQ in 75 mins Quizzes, essays and project work

Follow up advanced course?

Yes Yes

ULSTER STUDENT COMMENTS

I enjoyed the experience and would recommend it to all aspiring to be quality managers at whatever level within pathology

It was a new but enjoyable experience to study online

Overall a fair start, but room for improvement

GREENWICH STUDENT COMMENTS

I generally found the course very useful, particularly the audit section, and this will benefit my workplace as we had little experience of audit systems

I found the concept and delivery of the on-line course very rewarding although hard work

I am very enthusiastic about the role of such courses in the future education and professional development of Biomedical scientists and HealthCare Scientists in general

Advanced QM (Greenwich)

1. Introduction

2. Anatomy of a job description: Activity 1.1

3. How am I doing?: Activity 1.2

4. Personal development planning

5. Activity 1.3 (assessed) QM PDP6. Designing and implementing a quality management system in

your laboratory

7. A look at the quality management system (QMS)

8. A changing approach to quality

9. Breaking open the QMS

10. Activity 2.3 (assessed): A strategy for implementing a quality system and an evaluation of communication (project plan & report)

Advanced QM (Greenwich)

1. Introduction: Making change happen

2. Evaluation

3. Continual improvement

4. Activity 3.3: (assessed) – Report on a Quality Improvement

5. Working together

6. About working together: Activity 4.1

7. Supporting others

8. Establishing and maintaining co-operative working relationships

9. Developing people: Activity 4.2

10. Activity 4.3 Plan & run a training workshop (assessed)

MSc in Quality ManagementUNIVERISTY OF PAISLEY

Core modules Quality Assurance and Management

Systems Dynamics of Management Communication

with Quality Appraisal and Measurement Information Technology Statistical Quality Control Project

MSc in Quality ManagementUNIVERISTY OF PAISLEY

Support Modules (2 from) Materials & Quality Reliability Engineering Computer Aided Engineering Manufacturing Systems Non-Destructive Testing & Condition

Monitoring Service Quality

MSc in Quality ManagementUNIVERISTY OF PAISLEY

Optional Modules (2 from) Strategic Quality Management Interpersonal Skills & Change

Management Software Quality Management & Advanced

IT Statistical Process Design Operations Management Managing Customer Service

MSc in Quality ManagementUNIVERISTY OF PAISLEY

Assessment At least 1 Summative Assessment for each

module (Coursework) Final Examination for each module DISSERTATION PROJECT

Course lasts – approximately 33 months

MSc in Total Quality Management& Business ExcellenceUNIVERISTY OF STIRLING

Course content Human Aspects of Quality Quality Systems & assessment Performance Management & Measurement Total Quality Management (TQM) Systems Analysis Business Process Management

MSc in Total Quality Management& Business ExcellenceUNIVERSITY OF STIRLING

Course content cont. Relational Databases TQM & Business Excellence Business Process Management Managing Service Quality Enterprise Planning/Operations

Management

MSc in Total Quality Management& Business ExcellenceUNIVERISTY OF STIRLING

Assessment At least 1 Summative Assessment for each

module (Coursework) Final Examination for each module DISSERTATION PROJECT

Course lasts – approximately 33 months

MSc in Managing Quality in Health CareUniversity of Birmingham

4 Core modules Introduction to Health Care Quality Health Service Management Quality Measurement and Management Choice of

Involving Consumers in Health Care Quality Clinical and Professional Quality

Plus 2 additional modules Dissertation Project

IQA Diploma in Quality Delivered on a part-time basis at

various centres in the UK Scotland

Aberdeen College Bell College Glenrothes College Kilmarnock College

IQA Diploma in Quality Course content – 6 units

D1 - Introduction to Quality

D2 - Quality Management

D3 - Quality Tools & Techniques

D4 - Communications & Project Management

D5 - Project

D6* - Quality & Environmental Management

D7* - Information Technology & Quality Management

IQA Diploma in Quality Units D1 – D4 are mandatory and

delivered over 1 semester (15 weeks)

Unit 5 – Project is student centred

Units 6 and 7 are optional so student must chose one

IQA Diploma in Quality Assessment

One summative assessment per unit except D5

Followed by an end of semester examination

PROJECT – D5 Award

IQA Diploma in Quality 130 CATS at level 4

All units must be completed within a 6 year time frame

HNC Quality James Watt College

Business & Management Quality Part time – 2 evenings/week for 2 years

or Distance Learning 7 modules plus Project Assessments

Summative Coursework Closed and/or Open Book Presentations