١٦م١ع

خالد منصور الشعييب

––

QCs(املستخلص

Factor Analysis

مقدمة

Quality Circles Technique P. 17Crocker et al., 1984,

Showalter and Mulholland, 1992, P. 82. TQMSSJIT

TB

P. 15Mullins and Schmele, 1993,

––

Hutchins, 1985, P. 7

أمهية الدراسة

Sillince et. al, 1996, P.88

أهداف الدراسة

منهج الدراسة

حملة تارخييةQuality

Productivity IshikawaKaoru(Japanese Union of Scientists and

Engineers)

(Maslow, Hersberg, Likert, Drucker and Mac Gregor)

Deming

Juran

O'Brien,1987, P. 67) .(Krigsman and

تعريف حلقات اجلودة

National Society of Quality Circles, 1990; Evans and Lindsay, 1989;Crocker et. al, 1984; Ross and Ross, 1982; Takeuchi, 1981; Collard, 1980;

;

Hutchins, 1985 , P. 7.

الدراسات السابقة(Coates, 1988, P.5The Ins and Outs of Quality Circles

Bowman, 1989, PP 377-4031980

Bowman

Miller, 1989, P.6

Shea, 1986, pp. 36-41

Vasilash, 1996, P. 57

Krigsman and O'Brien, 1987, pp. 68-81

PP53-55Elmuti, 1989,

Tang et al., 1993, PP. 581-589

Discriminant Analysis

Honeycutt, 1990, pp. 65-68

Temple & Dale, 1987, pp. 18-31

Maccoby, 1993, pp. 50-51

Opfer,1997, p.46

Gozlu, 1993,

P.39

Debrah, 1993, pp.504-507

19831986Brennan, 1992, pp. 37-45

Dale and Lees, 1987, pp.79-82

Tang and Butler, 1997; Walker, 1992;(Fabi 1992; Dale and Lees,

1985; Sillince et al., 1996; Walker, 1992; Crocker et. al., 1984.

عوامل الفشل عوامل النجاح امجة عن تقصري اإلدارةالن) أ العوامل اليت تقع ضمن مسؤوليات اإلدارة) أ

العاملنيالعوامل النامجة عن تقصري ) ب العوامل اليت تقع ضمن التزامات العاملني) ب

Sherwood et, al., 1993, PP. 399-408.

Shenkar et. al., 1992, PP38-40

Gray, 1993, 42-46Total

Quality Management (TQM)

500 Fortune

199119931996Terziovski et al., 1999, pp. 923-925

ISO 9000

Uhlfelder, 2000, P.50

جمتمع البحث

ISIC

عينة البحث

SubsectorsStratified Sampling

Proportional

1991Al-Shuaibi,

أداة مجع البيانات

Nachmias and Nachmias, 1981

قائمة االستبيان Sillince et. al.,1996

مجع البيانات وثبااصدق أداةValidity

Reliability Cronback Alpha

أسلوب التحليل اإلحصائي

KW)Kruskal Wallis

Factor

Analysis ver 9.0SPSS

نتائج الدراسة امليدانية خصائص عينة الدراسة

KW Kruskal Wallis X2 = 6.288

KW)

Siegel and Castellan,1988 KW

استخدام أسلوب حلقات اجلودة

KW

KW X2 = 6.585

KW)

KW

KW

KW = 10.460 X2

KW) = 12.282 X2

خدام أسلوب حلقات اجلودةأسباب است

,P.43Bank and Wilpert, 1983.

KW

–

KW X2= 9.288

KW

KW

واجهت املصانع عند بداية استخدام أسلوب حلقات اجلودة املشاكل اليت

KW

–

KW

املشاكل اليت واجهت املصانع عند تطبيق أسلوب حلقات اجلودة للياقات الزرقاء والبيضاء

–

KW= 7.713 X2

KW = 6.161, X2 (No.6) = 6.418, X2 (No.7) = 6.424 X2 (No.4

–

KW = 8.376 X2

KW)

KW

)

ودةالترتيب التنازيل لفوائد أسلوب حلقات اجل

KW(X2 = 6.586

KW

دام أسلوب حلقات اجلودة فوائد استخ

Factor Analysis)

– – –

Eigenvalue Variance Explained

Factor Loading

Communality

Variance Explained

Principal Component)Varimax)

Hair et .al.,1987

Factor loadings)

Hair et.al., 1987(

زيادة مشاركة العاملني

حتسني مسـتوى

". اجلودة حتسني اإلجراءات

"الفكرية واإلداريةتوسيع اآلفاق ".

اخلالصة

Quality Circles

Technique

Sillince et. al., 1996

– –

Bank and

Wilpert 1983;Kruskal Wallis (KW)

Sillince et. al., 1996

Al-Shuaibi, 1991

Sillince et. al., 1996

––

Honeycutt, 1990

KW

KW

Sillince

et. al., 1996

– –

KW

Sillince et. al., 1996

Sillince et. al., 1996

Factor Analysis

التوصيات

املراجع املراجع العربية: أوال

خالد منصور الشعييب،٣٥٢

––عبيدات، دوقان ، عبد الرمحن عدس، وكايد عبد احلق –

لنكولن تشاو

حممد توفيق ماضي،

املركز االستشاري لالسـتثمار والتمويـل

أمحد سيد مصطفى،

رية املوجي،وزارة الصناعة والكهرباء

وزارة الصناعة والكهرباء

ريت مورمور وه. وليام ل

املراجع اإلجنليزية : ثانيا

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Quality Circles Utilization, Benefits, and Implementation Problems

An Empirical Study in Large Plants

KHALID M. AL-SHUAIBI Assistant Professor,

Business Administration Department Faculty of Economics and Administration

King Abdul-Aziz University, Jeddah, Saudi Arabia

ABSTRACT. The objective of this empirical study is to find out the extent of using Quality Circles Technique (QCs) in large saudi plants as well as the benefits of these circles. In addition, the study aims at finding out the implementation problems of Quality Circles.

The study has found out that 52 plants out of 141 use Quality Circles Technique. Therefore, the reasons that prevent or encourage certain plants for utilizing quality Circles Technique were outlined. Then, the study shows the implementation problems that face plants when starting Quality Circles programs in general, and those problems for blue and white collars. Using Factor Analysis, the study has found four factors that show the benefits of Quality Circles.