ASSIGNMENT ON INDIAN QUALITY AWARDS

Submitted to

MR.G.Muruganantham

MBA, M.Phil, UGC-NET

ASSISTANT PROFESSOR - DOMS - NITT

Submitted by

R.Manoj Babu (215109056)

NATIONAL INSTITUTE OF TECHNOLOGY

DEPARTMENT OF MANAGEMENT STUDIES

TRICHY -15

TABLE OF CONTENTS

1. INTRODUCTION 3

2. QUALITY AWARDS 3

3. IMC RAMKRISHNA BAJAJ QUALITY AWARD 4

4. GOLDEN PEACOCK NATIONAL QUALITY AWARD 7

5. INDIAN INSTITUTE OF METALS QUALITY AWARD 12

6. EDUCATION QUALITY FOUNDATION OF INDIA AWARD 16

7. IEEMA SME QUALITY AWARD 19

8. IEI AND SAFETY QUALITY AWARD 25

CASE STUDY-1 27

CASE STUDY-2 29

References 30

1. INTRODUCTION

Quality in business, engineering and manufacturing has a pragmatic interpretation as

the non-inferiority or superiority of something. Quality is a perceptual, conditional and somewhat

subjective attribute and may be understood differently by different people. Consumers may focus on

the specification quality of a product/service, or how it compares to competitors in the marketplace.

Producers might measure the conformance quality, or degree to which the product/service was

produced correctly.

Numerous definitions and methodologies have been created to assist in managing the quality-

affecting aspects of business operations. Quality is a perceptual, conditional and somewhat

subjective attribute. The business meanings of quality have developed over time. Various

interpretations are given below:

1. ISO 9000 : "Degree to which a set of inherent characteristics fulfils requirements."The

standard defines requirement as need or expectation.

2. Six Sigma : "Number of defects per million opportunities.”

3. Joseph M. Juran : "Fitness for use." Fitness is defined by the customer.

2. QUALITY AWARDS

There are many Quality awards and each one of them is uniquely positioned as the

milestones in the journey to excellence. They are also coveted as symbols of recognition for

organizations which have achieved certain level in their pursuit of excellence. While leading

organizations compete to win awards, the main purpose of these awards is to encourage more

companies to adopt quality management principles. The models are practical tools; they help

organizations to measure where they are now and where they want to be in the future. The models

also help organizations to create a plan to reduce the gap between these positions. These awards

are based on universally accepted standards encouraging organizations to strengthen their

management systems and capabilities to enhance their competitiveness and productivity, helping

them to become world-class industry.

There are six quality awards given in India for various fields. They are –

1. IMC Ramkrishna Bajaj Quality Award

2. Golden Peacock National Quality Award

3. Institute of Metal Award

4. Education Quality Foundation of India Award

5. IEEMA SME Quality Award

6. IEI and Safety Quality Award

3. IMC RAMKRISHNA BAJAJ QUALITY AWARD

The IMC Ramkrishna Bajaj National Quality Awards was instituted in 1997 to

encourage Indian Industry to be alert to the importance of quality in the context of global

competitiveness.

The objectives of this award are:

Promote quality awareness and practices in Indian Business

Recognize achievements of Indian companies in the field of quality

Publicize successful quality strategies and programs

The IMC Ramkrishna Bajaj National Quality Award is one of the most prestigious awards in the

country. Since the inception of the Awards in 1996 approx. 400 organizations have expressed their

intention to apply and 266 of these organizations have gone through the evaluation process.

The Award is structured on the basis of strong criteria which emphasize on:

Openness and transparency in governance and ethics.

The need to create value for customers and the business.

And the challenges of rapid innovation and capitalizing on knowledge assets.

CATEGORIES OF AWARDS

n r There are six applicant categories for the IMC Ramkrishna Bajaj National Quality Award:

1. Manufacturing organizations

2. Service organizations

3. Small Businesses

4. Overseas Organizations

5. Education and

6. Health Care

Categories 1-4 come under Business Excellence

Business Excellence

Manufacturing, Service, Small Business and Overseas are the four categories under Business

Excellence. When we talk of Business Excellence we refer to excellence in any for-profit

business headquartered in India, including Indian subunits of foreign companies, as well as

any for-profit Indian owned business headquartered overseas. For-profit businesses include

domestic or foreign-owned companies, joint ventures, corporations, sole proprietorships,

partnerships, and holding companies-publicly or privately owned.

Manufacturing organizations

Organizations and some subunits that produce and sell manufactured products or

manufacturing processes.

Companies that produce agricultural, mining, or construction products.

Service organizations - Organizations and some subunits that provide or sell services.

Small Businesses- Organizations with 200 or fewer employees that are engaged in

manufacturing and/or the provision of services.

Overseas organizations - Indian organizations that are engaged in manufacturing and the

provision of services.

Excellence in Education

For-profit and nonprofit public, private, and government organizations and some subunits

including Indian subunits of foreign organizations that provide education (teaching and

instructional) services to students in India, as well as Indian educational organizations

located overseas.

Excellence in Health Care

For-profit and non profit public, private, and government organizations and some subunits including

Indian subunits of foreign organizations located in India, as well as Indian healthcare organizations

located overseas. These organizations must be engaged primarily in providing medical, surgical, or

other health care services directly to people. Eligibility is intended to be as open as possible. For

example, eligible organizations include hospitals, health maintenance organizations, long-term care

facilities, health care practitioners’ offices, and dialysis and ambulatory surgery centres.

The Evaluation Process:

IMC Ramkrishna Bajaj National Quality Award Trust, comprising of prominent leaders from

Indian Companies as Trustees, has been created to foster the success of the program. The

Trust selects the winners based on the recommendations of a Panel of Judges.

Board of Advisers:

The Board of Advisers is the advisory body on the Award to the IMC. The Board is appointed

by the IMC and consists of distinguished leaders from all sectors of the Indian economy. The

Board evaluates all aspects of the Award program, including the adequacy of the award

criteria and processes. An important part of the Board’s responsibility is to assess how well

the Award is serving the national interest. Accordingly, the Board makes recommendations

to the IMC regarding changes and improvements in the Award Program.

IMC Quality Cell:

The Award process is administered by the IMC Quality Cell under the guidance of the IMC

Award Sub-Committee. It conducts the following training programs:

IMC RBNQA Executive Briefing (half day)

Understanding the IMC RBNQA Criteria and Process (two days)

IMC RBNQA Certified Examiner for Quality Management (four and half days).

Award Recipients’ Responsibilities and Contributions:

Award recipients will be required to share information on their successful performance and

quality strategies with other Indian organizations except proprietary information. The

principal forum for sharing information will be the annual Making Quality Happen

Conference

d social development.

4. GOLDEN PEACOCK NATIONAL QUALITY AWARD

The Golden Peacock National Quality Award, named after India's national bird the

"Peacock", is awarded every year. Each category has two awards - the Winner and the

Runners up. Each winner and runners up receives a trophy together with a certificate. The

award winners may use the Golden Peacock National Quality Award logo on their printed

and promotional material. Selected organisations may be given a commendation card. The

Golden Peacock National Quality Award would be given separately for manufacturing and

service sector organisations, under the following categories:

Normal Categories

Large Enterprises (LE) - 251 and above Employees

Medium Enterprises (ME) - 51 to 250 Employees

Small Enterprises (SE) - up to 50 employees

Special Categories

1. Education, Training, Research and development, Testing & Inspection

2. Service Sector covering Tourism, Transport, Couriers, Hotels & Hospitality, Healthcare,

Telecommunication, Professional consultancies, Financial Institutions.

3. Government Organisations, Undertakings & Services.

Eligibility

Manufacturing or Service organizations or parts of organisations (self accounting profit

centres) in the private and public sector operating in India may participate in the Golden

Peacock national quality award.

The decisive factor for eligibility is that the operations of the applicant must reasonably

correspond to all the Award criteria and which can be verified in India at the time of

evaluation.

The operations of the applicant must be carried out independently, meaning that

responsibilities, authorities, results, etc. are clearly defined. This must be documented, for

example, in the annual report, organisation plan or equivalent.

Rules & Regulations

Awards Council reserves the right to alter the Award Scheme.

Awards Council reserves the right to award more than one trophy each year and also to

withhold awards if the required standard is not met.

Awards Council accepts no liability for any loss resulting from the disclosure of information

concerning an entry, though all reasonable precautions will be taken to maintain secrecy.

Awards Council cannot undertake to return documents or supplementary material

submitted with an entry.

Few selected Award winners may also be invited to make a brief presentation in the ensuing

"World Congress on Total Quality" to share their experiences.

The decision of the National Chairman of the Awards Council, on the recommendations of

the Panel of Judges is final and no appeal or correspondence will be entertained

NON-DISCLOSURE AND CONFIDENTIALITY:

Names of applicants, commentary and scoring information developed during the review of

applications are regarded as proprietary by Institute of Directors (IOD) and are kept

confidential. Such information is available only to those individuals directly involved in the

assessment and administrative process.

IOD will take all reasonable action to ensure that applications and information therein are

treated in strict confidence. However, in no way can IOD be held responsible for any loss of

confidentiality to a third party. Moreover, IOD cannot be held liable for any damage (to

goods, or persons, financial loss or consequential) incurred through the breach of

confidentiality or otherwise by the applicants or any third party.

IOD reserves the right, prior to or subsequent to the Award Presentation, to publish and

made public the salient details of the Quality improvement schemes of the Award Winners,

as a step towards sharing of knowledge in the national interest.

Golden Peacock Award Evaluation Process

GPA Framework: Golden Peacock Awards Framework is designed to help explore

organizational beliefs and strategy, to look for linkages and measurable activity to test

results for long-term success. The GPA Framework is based on IOD Business Excellence

Model and is comparable with similar frameworks around the globe (including the Baldrige

and European models) and contains all of the requirements of the ISO 9001:2000 standard

series. Leading Indian and India based multinational organizations use the Framework to

assess themselves and build those results into their strategic planning process. It improves

the bottom-line across financial and non-financial performance indicators. The vision of the

GPA Secretariat, which has responsibility for administering the Awards program, is to create

world-class organizations and to bring a better quality of life.

Guidelines: Each award guideline is designed as a guide for management system excellence

through self-assessment and external evaluation. It contains the Criteria that organizations

can use to assess themselves against management best practices. In addition, the evaluators

in the GPA process use these Criteria and the associated Assessment Matrix to evaluate the

applicants applications for these Awards.

Evaluators: The Evaluation Team comprises experienced, managers and specialists, carefully

selected in their capacity, to participate expertly and effectively in the evaluation process

and who are trained for it. Membership of the Team is honorary and evaluators are drawn

from a wide range of organizations from both the public and private sectors. Individuals and

organizations are encouraged to make appropriate knowledgeable and experienced staff

available to be qualified evaluators in the Awards programme. This is totally voluntary.

Growth of the Awards programme requires many more evaluators. Involvement in the

Awards programme is an excellent way for an individual and enterprise to gain expertise.

Process: The evaluation process recognizes a variety of conditions under which an

organization conducts its activities. Evaluators are required to consider these factors in their

assessment of the organization’s performance against the assessment criteria. The decision

on whether to conduct a site visit or not, is made by the evaluation team at the short listing

stage. Site visit is not an automatic part of the evaluation procedure for clarifying issues

raised during the evaluation

Site Visit: These are organized to verify that written submission truly reflects organization’s

system and process, and to investigate areas that may be difficult to describe in a short

document, and to determine additional facts where appropriate.

Finalists: In case of well contested important awards, the jury may only short list the

finalists for a closer look by another committee. In that case, the finalist organizations are

invited to make brief public presentations, highlighting their major initiatives and

achievements in that field and reply to any clarifications required by the final independent

jury, before the winners are announced.

Feed Back Report: At the conclusion of the evaluation process, a written report

incorporating the evaluators’ assessment of organization’s performance against the GPA

Framework is forwarded. This report is written in terms of strengths and opportunities for

improvement against the assessment criteria.

Presentation of Awards: The presentation of awards is normally held during national and

international conferences organized by the IOD. All organizations are encouraged to

publicize their achievements and to share their experiences with others.

5. INDIAN INSTITUTE OF METALS QUALITY AWARD

About Indian Institute of Metals

The idea of formation of an Indian Institute for metallurgists was conceived as early

as in 1945. This was possible by the efforts of a few metallurgists, who realised the need for

an adequate body for professional metallurgists in India. During that time many of the

technical information were not easily available in India. Communications with other

countries were difficult because of the war. The ordnance factories and many other

industries involved in manufacture of various products for the war efforts were greatly

handicapped because of the non-availability of technical information on metallurgy. The

Inspectorate of Metals in the ordnance factory was the only reliable organisation who could

undertake investigations on metal products.

It was in this background that about a dozen young metallurgists met informally in Calcutta

and discussed the issue at the residence of Dr. Dara P. Antia, who was then Chief

Metallurgist of Indian Aluminium Co. It was unanimously agreed that an institute of

metallurgists in India should be formed. Later, various metallurgists holding senior positions

in India were approached for their support. Also, a large number of people in high positions

in Government and Industries were approached. At the same time a Memorandum and

Articles of Association were drafted after studying the memorandum and articles of various

other bodies. The Iron and Steel Institute, UK and Institute of Metals, UK also welcomed the

idea and suggested formation of a single institute and not various separate institutes such as

Metals, Iron and Steel, etc. Accordingly the Memorandum and Articles were finalised and

the Institute was registered at Calcutta. An Organisational Council with Dr. Dara P. Antia

who played a key role in establishing the Institute as President was formed to manage the

affairs till the election of the first Council. The House of Tatas provided office space in

Calcutta.

The first Organisational meeting was held on 24th February, 1946 at the residence of Mr. K.

C. Sood in Calcutta. Later, four more meetings were held within two months. These

meetings were mostly attended by M/s Dara P. Antia, V. Rama Iyer, R. N. Kapoor, R.

Krishnasamy, P. K. Paul, B.A. Rao, D.V. Reddy, C.J. Shah, S. Sircar and K.C. Sood. The Institute

was inaugurated by Hon’ble Dr. Shyama Prasad Mukherjee, Minister for Industry and Supply

on Monday, 29th December 1947 at the Royal Asiatic Society Hall, Calcutta. Sri Jahangir J.

Gandhy became the first President and Dr. Dara P. Antia the first Honorary Secretary of the

Institute.

Since then the growth of the Institute has been phenomenal. Starting with a modest

membership of 42, the IIM Membership now (1999) stands more than 10,000 drawn from

various fields of metallurgical activity. Membership requirements are rigid to maintain the

highest professional standards. The Institute has grown into a reputed Institution devoted to

promotion and advancement in the study, practice and research of Metallurgical Science

and Technology. The Indian Institute of Metals is now recognised throughout the world as

one of the premier metallurgical organisations.

The scope of the Institute activities includes mineral beneficiation, extraction, fabrication,

heat treatment, finishing as well as practical and theoretical aspects of metallurgy of all

ferrous and non-ferrous metals and alloys. Ceramics and other disciplines and technologies

allied to metallurgical problems also come under the scope of the Institute.

The activities of the Institute include organising national and international technical

conferences and programmes, research activities, publications, conducting qualifying

examinations etc. Although there are small permanent staffs of the Institute, almost all the

activities are carried out through the honorary services of the Office-bearers, Council

Members, and Chapter Chairmen, Secretaries and Treasurers as well as a large number of

Institute members.

I. FERROUS:

Preamble:

The Quality Awards were instituted by the Ferrous Division of the Indian Institute of Metals

in 1991 to encourage Quality Competition. The awards are in the categories of (a) Integrated

Steel Plants, (b) Secondary Steel and Alloy Steels Plants, and (c) DR Plants / Pig Iron Plants /

Major Rolling Units.

Purpose of Award:

The Quality Awards of the Ferrous Division of IIM are aimed at giving recognition to the

Ferrous Industries for best quality, registering highest product development, profit making

in terms of Rs. / tonnage, H.R.D. and environmental performances during the year under

review.

Eligibility:

All Integrated Steel Plants, Secondary Steel Plants, Alloy Steel Plants, Pig Iron Plants, DR

Units and Major Rerolling Units are eligible to apply. There will be three categories of

awards: (1) One for Integrated Steel Plants (with installed capacity of 1 Million Tonne / year

or greater). (2) One for Secondary Steel Plants / Alloy Steel Plants (including Integrated Steel

Plants with installed capacity of less than 1 Million Tonne / year). (3) One for Pig Iron

Plants / DR Units / Major Rerolling Units. At the end of every financial year (1st April to 31st

March), eligible organizations in Ferrous sector, are invited to submit the application.

Judging Committee:

1. Judging Committee: The Panel of Judges will be constituted by the President of the

Indian Institute of Metals in consultation with the Chairman, Ferrous Division of IIM.

2. Ferrous Division of IIM is the sole authority to decide the recipient from the

nominations submitted.

3. Chairman, IIM Ferrous Division may postpone the award in a particular year for lack

of suitable nominations.

4. The Panel of judges may also recommend a second prize in any of the above

categories.

Award:

a) The results of the competition shall be announced by the President, IIM and

communicated to the winner plant (s).

b) The award will be given during National Metallurgists’ Day celebrations organized by

the Indian Institute of Metals (usually on 14th November).

c) The award shall consist of a Trophy based on the quality theme and devised to

convey the strength of ferrous industries and its harmony with the environment.

d) Winners of the award will be free to make use of the fact for advertising and other

commercial purpose without any financial obligations to IIM. However, the names of

members of the panel of Judges or officers of The Indian Institute of Metals may not

be used for such purposes.

II. NON - FERROUS:

Preamble:

The Quality Awards instituted by the Non - Ferrous Division of the Indian Institute of Metals

in 2002 to encourage Quality Competition. The awards are in the categories of (a) All non –

ferrous metal industries manufacturing primary refined metals (b) All non - ferrous metal

industries manufacturing secondary refined metals and / or semis (metals and its alloys) (c)

All units manufacturing castings / forgings of non – ferrous metals and alloys.

Purpose of Award:

The Quality Awards of the Non - Ferrous Division of IIM are aimed at giving recognition to

the Non - Ferrous Industries for best quality, registering highest product development, profit

making in terms of Rs. / tonnage, H.R.D. and environmental performances during the year

under review.

Eligibility:

All Non - Ferrous Industries engaged in production / fabrication in the field of Aluminum,

Copper, Zinc Lead, Magnesium, Tin Silver, Gold, etc. and their alloys are eligible to apply

under this category. There will be three categories of awards: (1) One for Units / Plants of

large integrated production Organization. (2) One for Secondary processing / fabrication

plants of Non-Ferrous product. (3) One for Units engaged in casting and Forging of Non-

Ferrous Metals and its Alloys. At the end of every financial year (1st April to 31st March),

eligible organizations in Non-Ferrous sector, are invited to submit the application.

Judging Committee:

a) The Panel of Judges will be constituted by the President of the Indian Institute of

Metals in consultation with the Chairman, Non - Ferrous Division of IIM.

b) Non - Ferrous Division of IIM is the sole authority to decide the recipient from the

nominations submitted.

c) Chairman, IIM Non - Ferrous Division may postpone the award in a particular year for

lack of suitable nominations.

d) The Panel of judges may also recommend a second prize in any of the above

categories.

Award:

a) The results of the competition shall be announced by the President, IIM and

communicated to the winner plant (s).

b) The award will be given during National Metallurgists’ Day celebrations organized by

the Indian Institute of Metals (usually on 14th November).

c) The award shall consist of a Trophy based on the quality theme and devised to

convey the strength of Non - Ferrous industries and its harmony with the

environment.

d) Winners of the award will be free to make use of the fact for advertising and other

commercial purpose without any financial obligations to IIM. However, the names of

members of the panel of Judges or officers of The Indian Institute of Metals may not

be used for such purposes.

6. EDUCATION QUALITY FOUNDATION OF INDIA AWARD

Education Quality Foundation of India (EQFI), an organization committed to raising

benchmarks in quality education announced the launch of the India Education Awards,

India’s largest comprehensive awards in the education sector. EQFI’s ‘India Education

Awards’ will recognize and reward outstanding contributions in the school education sector

in India. Instituted by EQFI, India Education Awards are being supported by Educomp

Solutions Ltd, a globally diversified education solution provider in India. These awards are

an effort to ensure that quality in education is brought into focus. It will seek to reward

excellence in education, motivate educators and provide a platform to showcase leadership

in the education sector. There will be two levels of awards-regional/zonal and national. For

this purpose four zones have been identified. Each zone will have a regional committee to

facilitate the application process. A panel of judges will screen the short-listed applicants.

The zonal winners will be felicitated in a public forum and will then be considered for

national level awards. The process advisors for the India Education Awards are Grant

Thornton.

Objectives of the Award

To educate all stakeholders about quality and the need for excellence in school

education.

To recognize quality in education using the EQFI criteria.

To value teaching excellence and effective initiatives taken in school education.

To encourage and acknowledge creativity in teachers

To acknowledge and motivate new entrants into school education and teaching.

To recognize and appreciate leadership in school education

To commend the work of NGOs in the field of school education

To welcome innovative initiatives taken by state governments in school education

which have impacted the teaching learning processes.

Zonal Categorization of the States

North - Uttar Pradesh, Rajasthan, Punjab, Haryana, Delhi, Jammu & Kashmir, Uttarakhand,

Himachal Pradesh and UT of Chandigarh.

South - Andhra Pradesh, Tamilnadu, Karnataka, Kerala and UT of Pondicherry, UT of

Andaman and Nicobar Islands.

West - Maharashtra, Madhya Pradesh, Gujarat, Goa, UTs of Dadra and Nagar Haveli, Daman

and Diu, Lakshadweep

East - Bihar, West Bengal, Orissa, Jharkhand, Assam, Chhattisgarh, Tripura, Manipur,

Meghalaya and Nagaland, Mizoram, Arunachal Pradesh. Sikkim

Categories of Awards

Category A

1. Teachers’ Awards

a. Primary School- Classes KG to 5

b. Middle School- Classes 6 to 8

c. Senior School- Classes 9 to 12

d. New Entrants Award (2- 5 years of teaching experience)

2. School Leaders’ Award

3. Whole School Award

Category B - Awards for NGOs in the area of Education

Category C - Awards for Government Initiatives in Education (only at national level)

Award Process

Application Forms for all categories is now available on the website. They can be

downloaded and posted (through regular post) to Education Quality Foundation of

India.

A person/institution can be nominated for the awards by any of the following two

channels:

Direct application – Any individual/institution can nominate themselves to the

award process by filling up a simple “Application of interest” form.

Peer nominations – Any individual/institution working in the education sector can

nominate any other individual/institution for the awards. A peer nominator should

disclose his/ her name for the application to be valid.

In Award category A, separate applications are invited from government (including

government aided schools) and privately managed schools.

Awards

Over 100 awards will be given to Government and Private Schools across all states in India.

Worth well over Rs 1 crore, these awards would be a combination of cash, education grants,

opportunity for professional development and Teachers Exchange Programs with renowned

global institutions.

Kendriya Vidyalayas (KVs) and Jawahar Navodaya Vidyalayas (JNVs) swept the first edition of

the India Education Awards. Of the 19 awards to schools, 10 were bagged by Kendriya

Vidyalayas and Jawahar Navodaya Vidyalayas from across the country

7. IEEMA SME QUALITY AWARD

IEEMA (Indian Electrical and Electronics Manufacturers’ Association) is a well-known

outfit working ceaselessly towards the betterment of electrical Industry and globally known

by the now famous ELECRAMA exhibition and international conferences. IEEMA has been

very successful in raising & maintaining the awareness among its members with regard to

Quality Management Systems and further its role in the process of encouraging the SMEs in

improving their quality initiatives towards TQM. In consonance with one of the IEEMA goals

i.e., focus on SMEs to develop & promote SME segment, IEEMA has identified “Assistance to

SMEs” as one of the thrust areas. The activities under the same would revolve around

enhancing capabilities of small and medium enterprises by providing information, assisting

in quality improvement initiatives with a focus on skill building to face the future challenges

of the market. Under this initiative, IEEMA has established “IEEMA SME QUALITY AWARD”

(ISQA) to recognize maturity of quality systems of the SMEs and encouraging them towards

Business Excellence.

Benefits to the Participating Enterprise

The SMEs participating in this award process will benefit as under:

Encouragement to follow the path of quality systems

Assessment report giving external independent views of the maturity of quality

systems

Highlights of the latent Strengths (S) and dormant Opportunities for Improvements

(OFI) that enable process improvements. In fact, this is the most valuable input that

a company can aspire for Interaction with experienced examiners during site visit

when qualified for the same.

Spread of quality culture across the organization.

Benchmarking amongst peers.

Opportunity of being recognized during award function

Publicity through IEEMA Journal with a circulation over 10,000

Features of the Award

There are two categories of applicants; Small and Medium as per MSMED Act 2006. Both

Manufacturing and Service enterprises are eligible to apply.

ISQA Committee

The Executive Council (EC) of IEEMA oversees the complete process of the Award. For this

purpose, the EC has established and empowered a core committee for conducting the ISQA

award process. ISQA committee evaluates all aspects of the award process including the

adequacy of criteria, selection of examiners, screening of scores and feedback reports and

short-listing of organizations for review by Awards Panel. The ISQA committee maintains a

pool of carefully selected examiners trained adequately in the assessment process.

Core Values and Concept

The various criteria that are applied to evaluate applicants for the award are built around

the following Core Values and related Concepts that IEEMA stands for:

1. Leadership Commitment to Quality

2. Customer Orientation in Quality Initiatives

3. System Principles & Perception

4. Quality Management by Facts

5. Continual Process Improvement

6. Review, Learning & Rewards

Criteria for Evaluation

1. Leadership Involvement / Commitment (100)

2. Customer focus (100)

3. Quality Systems (300)

4. Analysis & Learning (200)

5. Results (300)

Application Review

Examiners are assigned taking into account the nature of applicant’s business and expertise

of examiners keeping in mind the strict rules in respect of conflict of interest.

Applications are reviewed and assessed by a team of examiners in four stages as follows:

Independent evaluation by three members of the team

Consensus meeting by the team to arrive at the site visit issues and consensus score.

Site visit by requisite number of team members to those organizations that qualify

for a site visit based on a minimum score set by the ISQA committee.

Report by the Team Leader based on the site visit and feedback from team

members.

Feedback to Applicant

All applicants are eligible for a comprehensive prescriptive feedback report covering

Strengths in their existing Quality Systems and a list of Opportunities for Improvements.

Ethical Standards

Examiners of ISQA abide by highest ethical standards of the profession and ensure unbiased

assessment of the applicant companies with the sole interest of adding value to them in

terms of quality improvements.

Award Recipient’s Responsibilities

As a token of fraternity responsibility, the Award winner will be required to share their best

practices and quality strategies with other organizations; of course without compromising

their proprietary information.

Awards Cycle

1. Announcement of award process with application brochure and formats

2. Intent of applicant to participate to be intimated with processing fees

3. Receipt of ‘Application Document’ at IEEMA office

4. Evaluation of the application by ISQA Examiners and report

5. Intimation of site visit to qualified applicants

6. Receipt of site visit fees by IEEMA

7. Site visit and report by examiners

8. Review by ISQA Awards Panel and submission to Independent Jury

9. Choice of winner by Jury

10. Formal function to present the Award to the Winner and felicitation

11. Forwarding final assessment report to applicants

Eligibility Criteria

Applicant shall be

1. A company of Indian Origin registered in India.

2. Member of IEEMA or a supplier/vendor of a member of IEEMA.

(Members’ directory is available under Buyer’s Guide on www.ieema.org)

3. An organisation having completed at least three years of existence as on 1st

January 2009.

4. Classified as SME as per MSMED Act 2006.

Eligibility Restrictions

In order to offer equal opportunities for all organizations and ensure recognition of

outstanding efforts, if an organization receives an award, the organization and its

subsidiaries shall not be eligible for applying for the award for three years.

However, they can apply in case they would like to get examined from the view point of

external perception in terms of sustenance of systems.

8. IEI AND SAFETY QUALITY AWARD

About IEI

The Institution of Engineers (India) set up in 1920 is the largest body of professional

engineers in India with a membership of nearly 5,00,000 members. The Safety and Quality

Forum of The Institution of Engineers (India) established in the year 2003, is engaged in

promoting the knowledge and information in the field of safety and quality. The aim of the

Forum is to network with various national, regional and local government bodies; as also

with the industry, public and private sector, academia and others and inculcate the concepts

of safety and quality in applications and operations.

About the Safety and Quality Awards

The Safety and Quality Awards have been instituted by the Safety and Quality Forum of IEI

with a view to encourage professionals from manufacturing and service sectors to strive for

excellence.

The Safety and Quality Awards of the Institution would help

a) Encouraging professionals to make significant improvements in safety and quality

practices for maximizing workforce and consumer satisfaction and for successfully facing

competition in the global markets;

b) Recognizing the achievements of those professionals who have improved in the field

extensively and thereby set an example for others;

c) Establishing guidelines and criteria to evaluate competency of professionals.

The Awards

The Awards will be presented on the basis of applications received from different individuals

and selection made by a Committee approved by the Board of Governors of the Safety and

Quality Forum of the Institution. Each winner shall receive an award, i.e., a Plaque of

Honour along with a Certificate and Citation. The Committee will be empowered also to

short-list individuals who might not have otherwise applied. Award Winners can use the

'Award Logo' on their print and promotion materials by mentioning the Year of the Award

and the names of 'The Institution of Engineers (India)' and 'Safety and Quality Forum' .

These Awards will be given every year.

Basis of Evaluation

The assessment of applications will be done to identify the contribution of professionals in

the field of safety or quality through innovation, creativity, achievement, commitment, well

researched replicability and sustainability.

Eligibility to compete for the Award

An applicant is eligible to compete for the award, if he / she satisfies the following

conditions :

a) The Applicant is located in India.

b) The Applicant has been working in the concerned field for at least ten years as on the

last date of submitting the application.

c) The Applicant has never been convicted by any Court for deficiency in product or

service and / or found guilty of financial irregularities by any regulatory authority or Court.

An undertaking to this effect will have to be submitted.

d) The Applicant is not involved in profession relating to manufacturing of product like

tobacco and liquor, etc which are injurious to health.

Assessment Criteria

The assessment will be made on the basis of different parameters to be identified from time

to time. Emphasis will be placed on safety and quality achievement and quality

improvement as demonstrated through the information provided by the applicant.

Assessment Process

All the applications received shall be screened as per the criteria laid down on the basis of

information provided by the applicant. The Applicants selected in preliminary screening will

become eligible for final assessment and fact-finding exercise. A team of experts appointed

for this purpose would evaluate and assess the applications.

Final Selection

A Jury of experts will recommend winners for the Safety and Quality Awards based on the

evaluation of the written applications and the results of fact-finding exercises. The final

selection will be approved by the Committee formed by the Board of Governors of the

Safety and Quality Forum of IEI.

Non-disclosure and Confidentiality

The names of applicants, examination and scoring information developed during the review

of applications shall be regarded as proprietary and kept confidential. Such information shall

be available only to those individuals directly involved in the assessment and administrative

processes and shall not be disclosed.

Right to reject Application

The applications that do not fulfil the requirements as mentioned in the announcement may

be rejected. The team of experts also reserves the right to reject applications considered to

fall below the required standards. The decision of the Committee appointed for this purpose

shall be final and binding on all concerned in all respects.

CASE STUDY-1

Hinduja Hospital JOINS the ILLUSTRIOUS LEAGUE OF PAST WINNERS of IMC Ramkrishna

Bajaj National Quality Awards like Infosys Technologies (Bangalore), Satyam Computer

Services (Secunderabad), Elegant Textile Industry (Jakarta) etc. It is the FIRST HOSPITAL in

India to win the IMC Ramkrishna Bajaj National Quality Awards (RBNQA).P. D. Hinduja

National Hospital & Medical Research Centre is an ultra modern tertiary care hospital,

internationally acclaimed for its world class medical services with 381 inpatient beds

including 57 critical care beds, covering all specialties and diagnostics. The inpatient services

are complemented with a day centre, outpatient facilities and an exclusive centre for health

check of executives.

The hospital has laid special emphasis in developing processes to deliver reliable patient

care. A testimony to this is the fact that Hinduja Hospital was the first multi disciplinary

tertiary care hospital to have been awarded the prestigious ISO 9002 Certification from

KEMA of Netherlands for Quality Management System. Hinduja Hospital’s fully automated

Laboratory Medicine Department is the First Hospital Laboratory in India to be Accredited

by the College of American Pathologists. The department participates in International

Quality Control programme conducted by the College of American Pathologists, WHO &

National Quality Control Programme where it has achieved and maintained a high ranking

consistently for a number of years. P.D. Hinduja Hospital & MRC is the FIRST HOSPITAL in

India to win the IMC Ramkrishna Bajaj National Quality Awards (RBNQA) for the year 2007.

The Award Criteria emphasizes on openness and transparency in governance and ethics -

the need to create value for customers and the business and the challenges of rapid

innovation and capitalizing on knowledge assets. The organization undergo vigorous

evaluation not just the on the quality of a particular service or product but an entire

spectrum of parameters like Leadership, Customer Focus, HR, Process Management &

Knowledge Management, Strategic Planning, Customer and Market Focus, Measurement

and Analysis Management and Business Results by a panel of specially trained and

recognized experts that do extensive research on the organization over a period of one and

half months and benchmark it with the competitors.

Winning the RBNQA was the culmination of the tremendous effort the team at the Hinduja

Hospital put in while implementing the world-class practices across the organization.

Winning this award reinforces the organization’s resolve in aligning with the mission, vision

and philosophy to continue being world-class and providing quality healthcare for all.

The IMC Ramkrishna Bajaj National Quality Awards named after the Head of the Bajaj Group

of companies, Sri. Ramkrishna Bajaj, was instituted in 1996 to give special recognition to

excellence in organizations.The IMC Ramkrishna Bajaj National Quality Award (IMC RBNQA)

are along the lines of the Malcolm Baldrige criteria of the USA and follow rigorous process of

training and evaluation.

CASE STUDY-2

LANXESS India won the “Outstanding Achievement Trophy 2009” in the ‘Manufacturing

Category’ at the IMC Ramkrishna Bajaj National Quality Awards, for its Nagda site, Madhya

Pradesh. The IMC Ramkrishna Bajaj National Quality Awards recognize excellence in Indian

organizations since 1995, with awards given away in different categories like manufacturing,

service, education and health care.

One of the reasons for picking Nagda as the award-winner was a unique visioning exercise

that focused on key initiatives with respect to customers, suppliers and communities. Hence

the focus on the stakeholders coupled with the creation of a performance based culture

strengthened by an effective performance management system helped achieve this award.

LANXESS is dedicated to establishing competitive and inherently safe manufacturing

processes and to run the plants safely thereby minimizing the impact on employees, the

community and the environment. This award is testimony that innovation and continuous

improvement initiatives are the driving forces throughout the Nagda organization.

The award was received by Neelanjan Banerjee, Director, LANXESS India, at a ceremony

chaired by Ashok S Ganguly, Member of Parliament, in Rajya Sabha.

Hans-Georg Schmitt, Head of the Basic Chemicals business unit that has its production sites

in Nagda, commented: “I congratulate the Nagda Team to this outstanding achievement.”

And Joerg Strassburger, Managing Director and Country Representative of LANXESS India,

added “I am honoured that the Nagda site has been conferred with this prestigious award.

This is a reflection of our commitment towards acquiring excellence at site level. In a span of

less than a year we have received two awards which motivate us further to take the site to

the next level.”

References

1. http://www.imcrbnqa.com/IMCRBNQ_Awards/History.aspx

2. http://www.imcrbnqa.com/

3. http://www.amul.com/ramkrishna.html

4. http://www.digitallearning.in/news/news-details.asp?newsid=17300

5. http://www.indianexpress.com/news/eqfi-announces-winners-of-india-education-aw/ 607779/

6. http://www.indg.in/flashnewsevents/kvs-navodaya-vidyalayas-bag-10-awards-for- excellence

7. http://www.iim-india.net/page.php?id=36

8. http://www.ieema.org/sme/Sme%20Quality%20Award.pdf

9. http://www.infotech-enterprises.com/pdf/Agenda/7IMC.pdf

10. http://www.qimpro.com/downloads/IMC%20RBNQA%20Application%20and %20Assessment%20Process%20.PDF

11. http://www.hindujahospital.com/index.php? option=com_content&task=view&id=307&Itemid=9999917

12. http://www.lanxess.com/en/about-lanxess/company-news/detail/4090/? tx_editfiltersystem_pi1[news_category]=71