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QUALITY ASSURANCE PROJECT
Change Management
The purpose of this module is to develop participants’ facilitation and training skills to enable them to enhance a team's ability to
implement change
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QUALITY ASSURANCE PROJECT
Objectives
Discuss concepts of change
Describe the cycle of change
Select interventions to promote change
Discuss different responses to change
Explain a process for planning and
implementing change
At the end of this module participants willbe able to:
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QUALITY ASSURANCE PROJECT
Content• Understanding Change
• Cycle of Change and Interventions in the Cycle of Change
• Understanding Responses to Change
• Planning and Implementing Change
• Benefits of Effective Change Management
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QUALITY ASSURANCE PROJECT
Change …
…. is normal, inevitable, constant, and can be managed so as to have positive results
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QUALITY ASSURANCE PROJECT
Need to Understand Change
• Teams cause change
• Teams implement change
• Teams experience change– stages of change– individual changes– role of coach changes
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QUALITY ASSURANCE PROJECT
Teams as Change Agents
Catalysts
Solution givers
Process helpers
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QUALITY ASSURANCE PROJECT
Improvement Coach
• Helps a team develop its recommendations for change and implementation plan
• Facilitates team’s internal changes
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QUALITY ASSURANCE PROJECT
How Change Occurs
• Change by exception
• Incremental change
• Pendulum change
• Paradigm shifts
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QUALITY ASSURANCE PROJECT
What is Being Changed?
• Individual task behavior
• Organizational processes
• Strategic direction
• Organizational culture
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QUALITY ASSURANCE PROJECT
Cycle of Change
Ending of the old ways
Equilibrium Equilibrium
Transition Transition
New beginning
Ending
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QUALITY ASSURANCE PROJECT
Responses to Change
Neutral
Innovators
Resisters
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QUALITY ASSURANCE PROJECT
Factors Affecting Response
• Method of change
• Personal factors
• Group factors
• Organizational factors
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QUALITY ASSURANCE PROJECT
Planning andImplementing Change
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QUALITY ASSURANCE PROJECT
Plan, Do, Study, Act
Step 10 of Quality Assurance Process: Implement Solutions
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QUALITY ASSURANCE PROJECT
Approaches to Implementing Change
• Participatory
• Educational
• Power
• Negotiation
• Consensus
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QUALITY ASSURANCE PROJECT
Benefits of EffectiveChange Management
• Strengthens the team
• Promotes effective communication
• Reduces conflict
• Improves decision making
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