78
QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY & WELLNESS What are Occupational Standards(OS)? OS describe what individuals need to do, know and understand in order to carry out a particular job role or function OS are performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding Contact Us: Beauty & Wellness Sector Skill Council Office no- 247-248, DLF South Court Saket, New Delhi- 110017 +91 1140342940/42/44 E-mail: [email protected] Contents 1. Introduction and Contacts…..………...…..…..Page 1 2. Qualifications Pack……….…………..…………….Page 2 3. Glossary of Key Terms …………..……………....Page 3 4. OS Units……………………..……………………………..Page 5 5. Annexure: Nomenclature for QP & OS…..Page 58 6. Assessment Criteria……………………..…….…Page 60 Introduction Qualifications Pack- Nail Technician SECTOR: BEAUTY & WELLNESS SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL Brief Job Description: A Nail Technician performs various duties such as manicure and pedicure and providing advanced nail care services like nail art, nail tips, nail enhancement. The Nail Technician needs to be knowledgeable on health safety and hygiene, beauty products, and a range of basic nail care services. Personal Attributes: This job requires an individual with experience in manicure and pedicure to provide a range of nail care services efficiently and effectively in a safe and hygienic working environment. The individual must exhibit a pleasant personality, excellent interpersonal and communication skills.

QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

  • Upload
    others

  • View
    2

  • Download
    0

Embed Size (px)

Citation preview

Page 1: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY & WELLNESS

What are Occupational Standards(OS)?

OS describe what

individuals need to do, know and understand in order to carry out a particular job role or function

OS are

performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding

Contact Us: Beauty & Wellness Sector Skill Council Office no- 247-248, DLF South Court Saket, New Delhi- 110017 +91 1140342940/42/44

E-mail: [email protected]

Contents 1. Introduction and Contacts…..………...…..…..Page 1

2. Qualifications Pack……….…………..…………….Page 2

3. Glossary of Key Terms …………..……………....Page 3

4. OS Units……………………..……………………………..Page 5

5. Annexure: Nomenclature for QP & OS…..Page 58

6. Assessment Criteria……………………..…….…Page 60

Introduction

Qualifications Pack- Nail Technician SECTOR: BEAUTY & WELLNESS

SUB-SECTOR: BEAUTY & SALONS

OCCUPATION: NAILCARE SERVICES

REFERENCE ID: BWS/Q0403

ALIGNED TO: NCO-2015/NIL

Brief Job Description: A Nail Technician performs various duties such as manicure and pedicure and providing advanced nail care services like nail art, nail tips, nail enhancement. The Nail Technician needs to be knowledgeable on health safety and hygiene, beauty products, and a range of basic nail care services.

Personal Attributes: This job requires an individual with experience in manicure and pedicure to provide a range of nail care services efficiently and effectively in a safe and hygienic working environment. The individual must exhibit a pleasant personality, excellent interpersonal and communication skills.

Page 2: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

Qualifications Pack For Nail Technician

2 | P a g e

Qualifications Pack Code BWS/Q0403 Job Role Nail Technician

Credits TBD Version number 1.0 Sector Beauty & Wellness Drafted on 01/08/2015

Sub-sector Beauty & Salons Last reviewed on 15/05/2018 Occupation Nail Care Services Next review date 15/05/2021

NSQC Clearance on 03/08/2018

Job Role Nail Technician

Role Description A Nail Technician performs various duties such as manicure and pedicure and providing advanced nail care services like nail art, nail tips, nail enhancement.

NSQF level Minimum Educational Qualifications

Maximum Educational Qualifications

4 Class VIII Standard pass + Level 3- Assistant Nail Technician/ Level 3-Pedicurist & Manicurist NA

Training (Suggested but not mandatory) Level 3- Assistant Nail Technician/ Level 3-Pedicurist &

Manicurist Minimum Job Entry Age 18 years

Experience 12- 24 months experience as Assistant NailTechnician/Pedicurist & Manicurist

Applicable National Occupational Standards (NOS)

Compulsory: 1. BWS/N9001 Prepare and maintain work area2. BWS/N0401 Perform manicure and pedicure3. BWS/N0412 Perform nail enhancement and overlay using

liquid and powder (acrylic)4. BWS/N0405 Perform nail enhancements and overlays

using UV gel5. BWS/N0406

Perform Refill6. BWS/N0407 Perform gel polish application7. BWS/N0408 Perform electric filing8. BWS/N0404 Perform nail art application9. BWS/N9002 Maintain health and safety at the workplace10. BWS/N9003 Create a positive impression at the workplace

Performance Criteria As described in the relevant OS units

Job

Deta

ils

Page 3: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

Qualifications Pack For Nail Technician

3 | P a g e

Keywords /Terms Description

Sector

Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests.

Sub-sector Sub-sector is derived from a further breakdown based on the characteristics and interests of its components.

Occupation Occupation is a set of job roles, which perform similar/related set of functions in an industry.

Function

Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through analysis and form the basis of OS.

Job Role Job role defines a unique set of functions that together form a unique employment opportunity in an organization.

OS

OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding they need to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts.

Performance Criteria

Performance Criteria are statements that together specify the standard of performance required when carrying out a task.

NOS NOS are Occupational Standards which apply uniquely in the Indian context. Qualifications Pack Code

Qualifications Pack Code is a unique reference code that identifies a qualifications pack.

Qualifications Pack

Qualifications Pack comprises the set of OS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code.

Unit Code Unit Code is a unique identifier for an Occupational Standard , which is denoted by an ‘N’

Unit Title Unit Title gives a clear overall statement about what the incumbent should be able to do.

Description

Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for.

Knowledge and Understanding

Knowledge and Understanding are statements which together specify the technical, generic, professional and organizational specific knowledge that an individual needs in order to perform to the required standard.

Organizational Context

Organizational Context includes the way the organization is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility.

Technical Knowledge

Technical Knowledge is the specific knowledge needed to accomplish specific designated responsibilities.

Core Skills or Generic Skills

Core Skills or Generic Skills are a group of skills that are key to learning and working in today's world. These skills are typically needed in any work environment. In the context of the OS, these include communication related skills that are applicable to most job roles.

Defin

ition

s

Page 4: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

Qualifications Pack For Nail Technician

4 | P a g e

Keywords /Terms Description

B&WSSC Beauty & Wellness Sector Skill Council NOS National Occupational Standards NSQF National Skills Qualification Framework NVEQF National Vocational Educational Qualification Framework

NVQF National Vocational Qualification Framework OS Occupational Standards PC Performance Criteria QP Qualification Pack SSC Sector Skills Council

Acro

nym

Page 5: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

5 | P a g e

BWS/N9001 Prepare and maintain work area

--------------------------------------------------------------------------------------------------------------------------------------------

National Occupational Standard

Overview

This OS unit is about preparing the equipment, products and work area ahead of service delivery to ensure the efficiently and effectiveness of conducting nail care services considering the standards of operation of the organization.

Page 6: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

6 | P a g e

BWS/N9001 Prepare and maintain work area

Unit Code BWS/N9001

Unit Title (Task) Prepare and maintain work area

Description Prepare the equipment, products and work area ahead of service delivery to ensure

the efficiently and effectiveness of conducting nail care services considering the

standards of operation of the organization

Scope This unit/task covers the following: • Prepare and maintain work area

Performance Criteria (PC) w.r.t. the Scope

Element Performance Criteria Prepare and maintain work area

To be competent, the user/individual on the job must be able to: PC1. ensure that environmental conditions are suitable for the client and the

treatment to be carried out in a hygiene and safe environment PC2. select suitable equipment and products required for the treatment PC3. set up of equipment and prepare the products for treatments in adherence to

the organization procedures and product/ equipment guidelines PC4. place the products in the trolley for the nail care services PC5. sterilize, disinfect and place the tools on the tray PC6. dispose waste materials in adherence to the organization's and industry

requirements PC7. store records, materials and equipment securely in line with the organization’s

policies Knowledge and Understanding (K)

A. Organizational Context (Knowledge of the organization and its processes)

The user/individual on the job needs to know and understand: KA1. organization’s standards of performance and sequence of services KA2. range of services and products offered by the organization KA3. health and safety requirements in the organization

B. Technical Knowledge

The user/individual on the job needs to know and understand: KB1. types of products, materials and equipment required for the nail care services KB2. process and products to sterilize and disinfect equipment/ tools KB3. manufacturer’s instructions related to equipment and product use and

cleaning KB4. knowledge of applicable legislation relating to the workplace (for example

health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/ cautions of use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection

Nat

iona

l Occ

upat

iona

l Sta

ndar

d

Page 7: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

7 | P a g e

BWS/N9001 Prepare and maintain work area

Skills (S)

A. Core Skills/ Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide

them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct

Reading Skills

The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and

also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and

product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions

(FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the

problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,

unless it is required

B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work

Plan and Organize

The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents

Customer Centricity

The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,

confused, or angry SB4. build customer relationships and use customer centric approach

Problem Solving

The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an

optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on

Page 8: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

8 | P a g e

BWS/N9001 Prepare and maintain work area

their own SB7. identify immediate or temporary solutions to resolve delays

Analytical Thinking

The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business

Critical Thinking

The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,

experience, reasoning, or communication, as a guide to thought and action

Page 9: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

9 | P a g e

BWS/N9001 Prepare and maintain work area

NOS Version Control

NOS Code BWS/N9001

Credits TBD Version number 1.0

Sector Beauty & Wellness Drafted on 01/08/2015

Sub-sector Beauty & Salons Last reviewed on 15/05/2018

Occupation Nailcare Services Next review date 15/05/2021

Page 10: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

10 | P a g e

BWS/N0401 Perform manicure and pedicure services

--------------------------------------------------------------------------------------------------------------------------------------

National Occupational Standard

Overview

This OS unit is about carrying out manicure and pedicure services to improve the appearance of the nails and skin, in accordance to the organization’s standards of performance and sequences of services.

Page 11: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

11 | P a g e

BWS/N0401 Perform manicure and pedicure services

Unit Code BWS/N0401

Unit Title(Task) Perform manicure and pedicure services Description Clean and remove dead skin and callous from hands and feet and improve the

appearance of nails Scope This unit/task covers the following:

• Preparing self and client • perform manicure services • perform manicure services • Post treatment procedures

Performance Criteria (PC) w.r.t. the Scope

Element Performance Criteria

Prepare self, client for treatment

To be competent, the user/individual on the job must be able to: PC1. adhere to the health and safety standards laid out by the manufacturer and

organization PC2. sanitize the hands prior to procedure commencement PC3. prepare the client and provide suitable protective apparel PC4. clarify the client's understanding and expectation prior to commencement of

procedure PC5. position self and client throughout procedure to ensure privacy, comfort and

wellbeing PC6. adjust the client’s position to meet the needs of the service without causing

them discomfort PC7. perform and adapt the procedure using materials, equipment and techniques

correctly and safely to meet the needs of the client Perform manicure services

To be competent, the user/individual on the job must be able to: PC8. remove any existing nail polish PC9. check the desired length and shape with the client PC10. file the nails ensuring the nail’s free edge is left smooth and shaped to

required length according to the client’s needs PC11. remove dirt in the underside of the nails PC12. use suitable cuticle tools and products safely and effectively to remove excess

cuticle, ensuring that the cuticle and nail plate are undamaged PC13. use specialized hand and nail treatments to improve the appearance of the

client’s skin and nails PC14. use smooth and even massage techniques and pressure to meet the client’s

needs PC15. leave the hands and lower arm free of any excess massage medium PC16. check that the nail plate in dehydrated and the underside is clean and free of

debits PC17. apply sufficient base coat, polish coats and top coats for the desired finish PC18. check that the nail finish is left with smooth and even texture and colour, with

the cuticle and nail wall free enamel

Nat

iona

l Occ

upat

iona

l Sta

ndar

d

Page 12: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

12 | P a g e

BWS/N0401 Perform manicure and pedicure services

Perform pedicure services

To be competent, the user/individual on the job must be able to: PC19. clean and dry the client’s legs PC20. remove any existing nail polish PC21. check the desired length and shape with the client. PC22. file the nails ensuring the nail’s free edge is left smooth and shaped to

required length according to the client’s needs PC23. remove dirt in the underside of the nails PC24. use suitable cuticle tools and products safely and effectively to remove excess

cuticle, ensuring that the cuticle and nail plate are undamaged PC25. remove any excessive hard skin using a foot scrapper PC26. use specialized leg and nail treatments to improve the appearance of the

client’s skin and nails PC27. use smooth and even massage techniques and pressure to meet the client’s

needs PC28. leave the foot and lower leg free of any excess massage medium PC29. check that the nail plate in dehydrated and the underside is clean and free of

debits PC30. apply sufficient base coat, polish coats and top coats for the desired finish PC31. check that the nail finish is left with smooth and even texture and colour, with

the cuticle and nail wall free enamel Post treatment procedure

To be competent, the user/individual on the job must be able to: PC32. check the client’s wellbeing throughout the service and giving the necessary

reassurance PC33. clean the treated area and use a suitable soothing product PC34. complete the therapy to the satisfaction of the guest in a commercially

acceptable time PC35. record the therapy accurately and store information securely in line with the

organization’s policies PC36. provide specific after-procedure, homecare advice and recommendations for

product use and further treatments to the client Knowledge and Understanding (K)

A. Organizational Context (Knowledge of the organization and its processes)

The user/individual on the job needs to know and understand: KA1. knowledge of the organization’s standards of performance and sequence of

services KA2. knowledge of the range of services and products offered by the organization KA3. knowledge of the health and safety requirements in the organization

Page 13: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

13 | P a g e

BWS/N0401 Perform manicure and pedicure services

B. Technical Knowledge

The user/individual on the job needs to know and understand: KB1. the structure, function, characteristics of nail and process of nail growth KB2. the structure and function of the skin KB3. bones of Lower leg and Foot KB4. bones of the wrist, hands fingers and forearm KB5. structure and functions of the lymphatic vessels of the lower leg, foot, hand

and arm KB6. arteries and veins of lower leg, foot, hand and arm KB7. muscles of the lower leg, foot, hand and arms KB8. nail diseases and disorders KB9. nail and skin analysis by visual/manual examination to identify treatable

conditions and contra indications restricting or preventing treatment KB10. products and tools suitable to carry the procedure (exfoliate, enamel

remover, nail enamels, cuticle cream, pedicure clipper, foot scrapper, nail brush, nail file, cuticle nippers, cuticle knife, emery boards, nail scissors, nail

clippers) KB11. pedicure and manicure techniques (Filing, buffing, application of cuticle

cream, removal of cuticle) Skills (S)

A. Core Skills/ Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide

them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct

Reading Skills

The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and

also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and

product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions

(FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the

problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,

unless it is required

B. Professional Skills Decision Making

Page 14: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

14 | P a g e

BWS/N0401 Perform manicure and pedicure services

The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work

Plan and Organize

The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents

Customer Centricity

The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,

confused, or angry SB4. build customer relationships and use customer centric approach

Problem Solving

The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an

optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on

their own SB7. identify immediate or temporary solutions to resolve delays

Analytical Thinking

The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business

Critical Thinking

The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,

experience, reasoning, or communication, as a guide to thought and action

Page 15: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

15 | P a g e

BWS/N0401 Perform manicure and pedicure services

NOS Version Control

NOS Code BWS/N0401

Credits TBD Version number 1.0

Sector Beauty & Wellness Drafted on 01/08/2015

Sub-sector Beauty & Salons Last reviewed on 15/05/2018

Occupation Nailcare Services Next review date 15/05/2021

Back to Top

Page 16: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

BWS/N0412 Perform nail enhancement and overlay using liquid and powder (acrylic)

16 | P a g e

--------------------------------------------------------------------------------------------------------------------------------------

National Occupational Standard

Overview

This OS unit is about performing nail enhancement using liquid and powder (acrylic) to improve the appearance of the nails in accordance to the organization’s standards of performance and sequences of services.

Page 17: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

BWS/N0412 Perform nail enhancement and overlay using liquid and powder (acrylic)

17 | P a g e

Unit Code BWS/N0412

Unit Title(Task) Perform nail enhancement and overlay using liquid and powder (acrylic)

Description Carry out nail enhancement using liquid and powder (acrylic) to improve the appearance of the nails

Scope This unit/task covers the following: • Perform nail enhancement and overlay using liquid and powder (acrylic)

Performance Criteria (PC) w.r.t. the Scope

Element Performance Criteria

Perform nail enhancement and overlay using liquid and powder (acrylic)

To be competent, the user/individual on the job must be able to: PC1. adhere to the health and safety standards laid out by the manufacturer and

organization PC2. position self and client throughout treatment to ensure comfort and wellbeing PC3. sanitize the hands prior to treatment commencement PC4. prepare the client and provide suitable protective apparel PC5. set-up products, tools, equipment and techniques to suit client’s

service needs, nail and skin conditions PC6. carry out client consultation technique to identify the treatment plan and

client needs. PC7. ensure the client and you have understood the treatment objective and plan. PC8. perform cleaning of nails to ensure they are free from bacteria PC9. plan and prepare for the liquid and powder nail enhancement acrylic nail

extensions) PC10.remove any existing nail polish or nail enhancements to restore the nails to

a natural condition, if required PC11.identify the condition of the nails and skin and any corrective work to suit the

client’s natural nail shape and condition PC12.nail plate preparation:

• Prepare the nail plate by removing skin debris, filing the free edge to remove shine and dehydrate the natural nail

PC13.fixing tips: • Select the correct tip size and customise it to suit the client’s natural

nail • Adhere tip to the natural nail and Cut, shape and position unblended

tips PC14.application:

• Follow in accordance with manufacturer’s instructions to adapt and combine liquid and powder colours

• Perform the correct Application and filling technique. to leave the nail balanced to the required shape and length

PC15.buff and polish: • Perform buffing techniques correctly to create a high shine finish • Finish the nail enhancements to the client’s satisfaction and meet the

agreed service plan PC16.sculpting with form:

Nat

iona

l Occ

upat

iona

l Sta

ndar

d

Page 18: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

BWS/N0412 Perform nail enhancement and overlay using liquid and powder (acrylic)

18 | P a g e

• Customise and fit the sculpting form to ensure correct shape • Apply product on form and natural nail to create enhancement to

desired length and shape • Remove form, file, shape and buff to desired length and shape • Apply polish/ gel polish, if requested by client • Finish the nail enhancements to the client’s satisfaction and meet the

agreed service plan PC17.overlays:

• Prepare the nail plate by removing debris, filing the free edge, remove shine and dehydrate the natural nail

• Follow in accordance with manufacturer’s instructions to adapt and combine liquid and powder colours

• Perform the correct application and filing technique to leave the nail balanced with the required shape and length

• Perform buffing techniques correctly and seal to create a high shine finish

• Apply polish, if requested by client • Finish the nail enhancements to the client’s satisfaction and meet the

agreed service plan PC18.apply tip:

• Prepare the nail plate by removing debris, filing the free edge, remove shine and dehydrate the natural nail

• Select the correct tip size and to suit the client’s natural nail • Apply tip to the natural nail

PC19.removal liquid and powder (acrylic): • Perform removal techniques safely and effectively, following

manufacturer’s instructions PC20.promptly refer problems that cannot be solved to the relevant person PC21.cleaning up and dispose the waste in the work area post-service to PC22.maintain the health and safety standard PC23.complete the therapy the satisfaction of the guest in a commercially

acceptable time PC24.provide after care advice

Knowledge and Understanding (K) Kn

A. Organizational Context (Knowledge of the organization and its processes)

The user/individual on the job needs to know and understand: KA1. organization’s standards of performance and sequence of

services KA2. range of services and products offered by the organization KA3. health and safety requirements in the organization

B. Technical Knowledge

The user/individual on the job needs to know and understand: KB1. structure, function, characteristics of nail and nail growth KB2. Nail ailments KB3. Knowledge of Products, tools and equipment suitable to carry the procedure

of acrylic nail enhancement. KB4. Knowledge of basic anatomy, physiology and pathology for nail treatments KB5. Knowledge of basic contraindications, contra actions, treatment plans KB6. Knowledge of applicable legislation relating to the workplace (for example

Page 19: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

BWS/N0412 Perform nail enhancement and overlay using liquid and powder (acrylic)

19 | P a g e

storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection.

KB7. Knowledge of after care advise and products. Skills (S)

A. Core Skills/ Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide

them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct

Reading Skills

The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and

also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and

product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions

(FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the

problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,

unless it is required

B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work

Plan and Organize

The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents

Customer Centricity

The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,

confused, or angry SB4. build customer relationships and use customer centric approach

Page 20: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

BWS/N0412 Perform nail enhancement and overlay using liquid and powder (acrylic)

20 | P a g e

Problem Solving

The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an

optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on

their own SB7. identify immediate or temporary solutions to resolve delays

Analytical Thinking

The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business

Critical Thinking

The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,

experience, reasoning, or communication, as a guide to thought and action

Page 21: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

BWS/N0412 Perform nail enhancement and overlay using liquid and powder (acrylic)

21 | P a g e

NOS Version Control

NOS Code BWS/N0412

Credits TBD Version number

1.0

Sector Beauty & Wellness Drafted on 01/08/2015

Sub-sector Beauty & Salons Last reviewed on 15/05/2018

Occupation Nailcare Services Next review date 15/05/2021

Page 22: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

22 | P a g e

BWS/N0405 Perform nail enhancements and overlays using UV Gel

--------------------------------------------------------------------------------------------------------------------------------------

National Occupational Standard

Overview

This OS unit is about performing nail extension using UV gel to improve the appearance of the nails in accordance to the organization’s standards of performance and sequences of services.

Page 23: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

23 | P a g e

BWS/N0405 Perform nail enhancements and overlays using UV Gel

Unit Code BWS/N0405

Unit Title (Task) Perform nail enhancements and overlays using UV Gel

Description Carry out perform nail enhancements and overlays using UV to improve the appearance of the nails

Scope This unit/task covers the following: • Perform nail enhancements and overlays using UV Gel

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria

Perform nail enhancements and overlays using UV Gel

To be competent, the user/individual on the job must be able to: PC1. adhere to the health and safety standards laid out by the manufacturer and

organization PC2. position self and client throughout treatment to ensure comfort and

wellbeing PC3. sanitize the hands prior to treatment commencement PC4. prepare the client and provide suitable protective apparel PC5. set-up products, tools, equipment and techniques to suit client’s service

needs, nail and skin conditions PC6. carry out client consultation technique to identify the treatment plan and

client needs. PC7. ensure the client and you have understood the treatment objective and plan. PC8. perform cleaning of nails to ensure they are free from bacteria. PC9. plan and prepare for the nail extensions (uv gel) PC10. remove any existing nail polish or nail enhancement to restore the

nails to a natural condition, if required PC11. identify the condition of the nails and any corrective work to suit the client’s

natural nail shape and condition PC12. nail plate preparation; PC13. prepare the nail plate by removing debris, filing the free edge, remove shine

and dehydrate the natural nail . PC14. sculpting with form

• customize and fit the sculpting form to ensure correct shape • apply product on form and natural nail to create enhancement to

desired length and shape • remove form, file, shape and buff to desired length and shape • apply polish/ gel polish, if requested by client • finish the nail enhancements to the client’s satisfaction and meet the

agreed service plan PC15. UV Gel overlays

• prepare the nail plate by removing debris, filing the free edge, remove shine and dehydrate the natural nail

• apply UV gel layers in the correct sequence • perform the correct application of UV gel and filing technique to leave

the nail balanced with the required shape and length • perform buffing techniques correctly and seal to create a high shine

finish

Nat

iona

l Occ

upat

iona

l Sta

ndar

d

Page 24: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

24 | P a g e

BWS/N0405 Perform nail enhancements and overlays using UV Gel

• UV curing timing to be monitored as per product manufacturer’s instructions.

• remove surface residue at the right stage • apply polish, if requested by client • finish the nail enhancements to the client’s satisfaction and meet the

agreed service plan PC16. apply tip

• prepare the nail plate by removing debris, filing the free edge, remove shine and dehydrate the natural nail

• select the correct tip size and to suit the client’s natural nail • apply tip to the natural nail

PC17. cut, shape and position tips PC18. dehydrate the natural nail PC19. apply UV gel layers in the correct sequence,

• perform the correct application of UV gel and filing technique to leave the nail balanced with the required shape and length

• perform buffing techniques correctly and seal to create a high shine finish

• UV curing timing to be monitored as per product manufacturer’s instructions.

• remove surface residue, at the right stage • apply polish, if requested by client • finish the nail enhancements to the client’s satisfaction and

meet the agreed service plan PC20. repair UV gel enhancements pc21. identify and resolve any problems with the nail enhancements pc22. remove debris and file the free edge pc23. clean and dehydrate the exposed natural nail pc24. perform nail repair technique to restore the nail enhancement pc25. finish the nails evenly with clear defined line pc26. remove UV gel enhancements

• perform UV gel removal techniques safely and effectively PC27. check the natural nail plate and surrounding skin is undamaged and free from

product PC28. achieve a finished result PC29. promptly refer problems that cannot be solved to the relevant person PC30. clean up and dispose the waste in the work area post-service to PC31. maintain the health and safety standard Complete the therapy the

satisfaction of the guest in a commercially acceptable time PC32. provide after care advise

Knowledge and Understanding (K)

A. Organizational Context (Knowledge of the organization and its processes)

The user/individual on the job needs to know and understand: KA1. knowledge of the organization’s standards of performance and sequence of

services KA2. knowledge of the range of services and products offered by the organization KA3. knowledge of the health and safety requirements in the organization

B. Technical The user/individual on the job needs to know and understand:

Page 25: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

25 | P a g e

BWS/N0405 Perform nail enhancements and overlays using UV Gel

Knowledge KB1. the structure, function, characteristics of nail and skin types and nail growth KB2. Knowledge of Products, tools and equipment suitable to carry the procedure

of uv gel nail enhancement. KB3. knowledge of basic anatomy, physiology and pathology for nail treatments KB4. knowledge of basic contraindications, contra actions, treatment plans KB5. knowledge of nails and analysis

• Cuticle conditions • Nail shape • Nail length

KB6. knowledge of contractions/ contra indications • Lifting • Breaking and splitting of extension– • Discoloration of product • Bacterial. • Breaking and splitting of natural nail • Fungal infection • Discoloration of natural nail

KB7. knowledge of applicable legislation relating to the workplace (for example health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection.

KB8. knowledge of aftercare advise and products. Skills (S)

A. Core Skills/ Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide

them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct

Reading Skills

The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and

also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and

product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions

(FAQs) posted on the helpdesk portal

Page 26: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

26 | P a g e

BWS/N0405 Perform nail enhancements and overlays using UV Gel

Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the

problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,

unless it is required

B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work

Plan and Organize

The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents

Customer Centricity

The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,

confused, or angry SB4. build customer relationships and use customer centric approach

Problem Solving

The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an

optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on

their own SB7. identify immediate or temporary solutions to resolve delays

Analytical Thinking

The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business

Critical Thinking

The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,

experience, reasoning, or communication, as a guide to thought and action

Page 27: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

27 | P a g e

BWS/N0405 Perform nail enhancements and overlays using UV Gel

NOS Version Control

NOS Code BWS/N0405

Credits TBD Version number 1.0

Sector Beauty & Wellness Drafted on 01/08/2015

Sub-sector Beauty & Salons Last reviewed on 15/05/2018

Occupation Nailcare Services Next review date 15/05/2021

Back to Top

Page 28: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

BWS/N0408 Perform electric filing

28 | P a g e

--------------------------------------------------------------------------------------------------------------------------------------

National Occupational Standard

Overview

This OS unit is about the safely using electric files to prepare and finish nail overlay.

Page 29: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

BWS/N0408 Perform electric filing

29 | P a g e

Unit Code BWS/N0408

Unit Title (Task)

Perform electric filing

Description To perform electric filing

Scope This unit/task covers the following: • Perform nail overlay using electric filing

Performance Criteria (PC) w.r.t. the Scope

Element Performance Criteria Perform electric filing To be competent, the user/individual on the job must be able to:

PC1. adhere to the health and safety standards laid out by the manufacturer and organization

PC2. position self and client throughout treatment to ensure comfort and wellbeing PC3. sanitize the hands prior to treatment commencement PC4. prepare the client and provide suitable protective apparel PC5. set-up products, tools, equipment and techniques to suit client’s service needs,

nail and skin conditions PC6. position the electric file and file attachments ensuring safety during use PC7. select electric file techniques, products and equipment. PC8. carry out client consultation technique to identify the treatment plan and

client needs. PC9. ensure the client and you have understood the treatment objective and plan. PC10. perform cleaning of nails to ensure they are free from bacteria. PC11. plan and prepare for the electric filing PC12. disinfect the area to be treated and remove any existing nail polish PC13. perform correct filing techniques PC14. select the suitable speed for the filing techniques .( follow manufacturers

instructions) PC15. move the electric file in one direction across the nail when working PC16. ensure the file attachment is revolving in the appropriate direction PC17. ensure that there is continuous movement of the file PC18. ensure to Work on the nail plate and not the surrounding skin PC19. move and position the client’s finger so the rotating attachment is kept at the

correct angle/ flat against the nail PC20. perform suitable filing techniques PC21. create a smooth, even surface PC22. leave the free edges of the nail tapered, thin and with a clean edge PC23. take prompt remedial action where contra-actions occur during the course of

the service PC24. remove and store the file attachments and

leave the electric file hand-piece safe and secure PC25. identify the condition of the nails and any corrective work to

suit the client’s nail PC26. maintain the health and safety standard Complete the therapy to the

satisfaction of the guest in a commercially acceptable time

Nat

iona

l Occ

upat

iona

l Sta

ndar

d

Page 30: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

BWS/N0408 Perform electric filing

30 | P a g e

PC27. provide after care advise.

Knowledge and Understanding (K)

A. Organizational Context (Knowledge of the organization and its processes)

The user/individual on the job needs to know and understand: KA1. knowledge of the organization’s standards of performance and sequence of

services KA2. knowledge of the range of services and products offered by the organization KA3. knowledge of the health and safety requirements in the organization

B. Technical Knowledge

The user/individual on the job needs to know and understand: KB1 the structure, function, characteristics of nail types and nail growth KB2 Knowledge of Products, tools and equipment suitable to carry the procedure

of airbrush for nail designing. KB3 knowledge of basic anatomy, physiology and pathology for nail treatments KB4 knowledge of basic contraindications, contra actions, treatment plans KB5 knowledge of nails analysis

• Cuticle conditions • Nail shape • Nail length

KB6 knowledge of to prepare, use and maintain tools and equipment when using electric files

KB7 knowledge of the types of problems that can occur with electric file equipment and how to correct them

KB8 knowledge of the types of products and materials KB9 knowledge of positioning electric filing equipment effectively KB10 knowledge of electric filing and their features and benefits. KB11 knowledge of different methods of disinfecting and sterilizing electric file

attachments KB12 knowledge of the types of dust extraction techniques KB13 knowledge of electric filing techniques

Skills (S)

A. Core Skills/ Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide

them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct

Reading Skills

The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and

also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and

product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions

(FAQs) posted on the helpdesk portal

Page 31: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

BWS/N0408 Perform electric filing

31 | P a g e

Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the

problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,

unless it is required

B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work

Plan and Organize

The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents

Customer Centricity

The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,

confused, or angry SB4. build customer relationships and use customer centric approach

Problem Solving

The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an

optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on

their own SB7. identify immediate or temporary solutions to resolve delays

Analytical Thinking

The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business

Critical Thinking

The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,

experience, reasoning, or communication, as a guide to thought and action

Page 32: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

BWS/N0408 Perform electric filing

32 | P a g e

NOS Version Control

NOS Code BWS/N0408

Credits TBD Version number 1.0

Sector Beauty & Wellness Drafted on 01/08/2015

Sub-sector Beauty & Salons Last reviewed on 15/05/2018

Occupation Nailcare Services Next review date 15/05/2021

Page 33: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

33 | P a g e

BWS/N0406 Perform refill

--------------------------------------------------------------------------------------------------------------------------------------

National Occupational Standard

Overview

This OS unit is about performing refilling in accordance to the organization’s standards of performance and sequences of services.

Page 34: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

34 | P a g e

BWS/N0406 Perform refill

Unit Code BWS/N0406

Unit Title (Task) Perform refill

Description Perform refilling in accordance to the organization’s standards of performance and

sequences of services

Scope This unit/task covers the following: • Perform Refill

Performance Criteria (PC) w.r.t. the Scope

Element Performance Criteria

Perform refill To be competent, the user/individual on the job must be able to: PC1. adhere to the health and safety standards laid out by the manufacturer and

organization PC2. position self and client throughout treatment to ensure comfort and

wellbeing PC3. sanitize the hands prior to treatment commencement PC4. prepare the client and provide suitable protective apparel PC5. set-up products, tools, equipment and techniques to suit client’s service

needs, nail and skin conditions PC6. carry out client consultation technique to identify the treatment plan and

client needs. PC7. ensure the client and you have understood the treatment objective and plan. PC8. perform cleaning of nails to ensure they are free from bacteria. PC9. buff and remove the existing product using electric files/ buffer/ traditional

filing methods as per refill guidelines PC10. perform correct filing technique to achieve desired length and shape PC11. dehydrate the natural nail appropriately depending on acrylic/ gel service PC12. perform the correct application to refinish the nail with acrylic/ gel system PC13. perform buffing techniques correctly and seal to create a high shine finish PC14. monitor UV/ LED curing time as per product manufacturer’s instructions PC15. remove surface residue, if required at the right stage PC16. apply polish, if requested by client PC17. finish the nail enhancements to the client’s satisfaction and meet the agreed

service plan Knowledge and Understanding (K)

A. Organizational Context (Knowledge of the organization and its processes)

The user/individual on the job needs to know and understand: KA1. organization’s standards of performance and sequence of services KA2. range of services and products offered by the organization KA3. health and safety requirements in the organization

B. Technical Knowledge

The user/individual on the job needs to know and understand: KB1 the structure, function, characteristics of nail types and nail growth KB2 knowledge of products, tools and equipment suitable to carry the procedure

Nat

iona

l Occ

upat

iona

l Sta

ndar

d

Page 35: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

35 | P a g e

BWS/N0406 Perform refill

of refill KB3 knowledge of basic anatomy, physiology and pathology for nail treatments KB4 knowledge of basic contraindications, contra actions, treatment plans KB5 knowledge of nails and analysis

• Cuticle conditions • Nail shape • Nail length

KB6 knowledge of contractions/ contra indications • Lifting • Breaking and splitting of extension– • Discolouration of product • Bacterial. • Breaking and splitting of natural nail • Fungal infection • Discolouration of natural nail

KB7 knowledge of applicable legislation relating to the workplace (for example health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection.

KB8 Knowledge of aftercare advise and products. Skills (S)

A. Core Skills/ Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide

them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct

Reading Skills

The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and

also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and

product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions

(FAQs) posted on the helpdesk portal

Page 36: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

36 | P a g e

BWS/N0406 Perform refill

Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the

problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,

unless it is required

B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work

Plan and Organize

The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents

Customer Centricity

The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,

confused, or angry SB4. build customer relationships and use customer centric approach

Problem Solving

The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an

optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on

their own SB7. identify immediate or temporary solutions to resolve delays

Analytical Thinking

The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business

Critical Thinking

The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,

experience, reasoning, or communication, as a guide to thought and action

Page 37: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

37 | P a g e

BWS/N0406 Perform refill

NOS Version Control

NOS Code BWS/N0406

Credits TBD Version number 1.0

Sector Beauty & Wellness Drafted on 01/08/2015

Sub-sector Beauty & Salons Last reviewed on 15/05/2018

Occupation Nailcare Services Next review date 15/05/2021

Back to Top

Page 38: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

38 | P a g e

BWS/N0407 Perform application of gel polish

--------------------------------------------------------------------------------------------------------------------------------------

National Occupational Standard

Overview

This OS unit is about applying gel polish in accordance to the organization’s standards of performance and sequences of services.

Page 39: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

39 | P a g e

BWS/N0407 Perform application of gel polish

Unit Code BWS/N0407

Unit Title (Task) Perform application of gel polish

Description Perform application of gel polish in accordance to the organization’s standards of performance and sequences of services

Scope This unit/task covers the following: • Perform application of Gel polish

Performance Criteria (PC) w.r.t. the Scope

Element Performance Criteria

Perform application

of gel polish

To be competent, the user/individual on the job must be able to: PC1. adhere to the health and safety standards laid out by the manufacturer and

organization PC2. position self and client throughout treatment to ensure comfort and

wellbeing PC3. sanitize the hands prior to treatment commencement PC4. prepare the client and provide suitable protective apparel PC5. set-up products, tools, equipment and techniques to suit client’s service

needs, nail and skin conditions PC6. carry out client consultation technique to identify the treatment plan and

client needs. PC7. ensure the client and you have understood the treatment objective and plan. PC8. perform cleaning of nails to ensure they are free from bacteria. PC9. prepare the nail for gel polish application PC10. apply appropriate coats of gel polish to achieve the desired color PC11. monitor UV/ LED curing time as per product manufacturer’s instructions PC12. seal to create a high shine finish PC13. remove surface residue, if required at the right stage PC14. finish the gel polish service to the client’s satisfaction and meet the agreed

service plan PC15. apply of gel polish on a natural nail

Knowledge and Understanding (K)

A. Organizational Context (Knowledge of the organization and its processes)

The user/individual on the job needs to know and understand: KA1. organization’s standards of performance and sequence of services KA2. range of services and products offered by the organization KA3. health and safety requirements in the organization

B. Technical Knowledge

The user/individual on the job needs to know and understand: KB1 the structure, function, characteristics of nail types and nail growth KB2 knowledge of Products, tools and equipment suitable to carry the procedure of

refill KB3 knowledge of basic anatomy, physiology and pathology for nail treatments KB4 knowledge of basic contraindications, contra actions, treatment plans KB5 knowledge of nails and analysis

Nat

iona

l Occ

upat

iona

l Sta

ndar

d

Page 40: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

40 | P a g e

BWS/N0407 Perform application of gel polish

• Cuticle conditions • Nail shape • Nail length

KB6 knowledge of contractions/ contra indications • Lifting • Breaking and splitting of extension– • Discolouration of product • Bacterial. • Breaking and splitting of natural nail • Fungal infection • Discolouration of natural nail

KB7 knowledge of applicable legislation relating to the workplace (for example health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection.

KB8 Knowledge of aftercare advise and products. Skills (S)

A. Core Skills/ Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide

them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct

Reading Skills

The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and

also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and

product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions

(FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the

problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,

unless it is required

Page 41: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

41 | P a g e

BWS/N0407 Perform application of gel polish

B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work

Plan and Organize

The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents

Customer Centricity

The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,

confused, or angry SB4. build customer relationships and use customer centric approach

Problem Solving

The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an

optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on

their own SB7. identify immediate or temporary solutions to resolve delays

Analytical Thinking

The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business

Critical Thinking

The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,

experience, reasoning, or communication, as a guide to thought and action

Page 42: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

42 | P a g e

BWS/N0407 Perform application of gel polish

NOS Version Control

NOS Code BWS/N0407

Credits TBD Version number 1.0

Sector Beauty & Wellness Drafted on 01/08/2015

Sub-sector Beauty & Salons Last reviewed on 15/05/2018

Occupation Nailcare Services Next review date 15/05/2021

Back to Top

Page 43: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

43 | P a g e

BWS/N0404 Perform nail art application

--------------------------------------------------------------------------------------------------------------------------------------

National Occupational Standard

Overview

This OS unit is about planning and creating individual nail art designs to suit the client and occasion.

Page 44: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

44 | P a g e

BWS/N0404 Perform nail art application

Unit Code BWS/N0404

Unit Title (Task) Perform nail art application

Description To perform planning and creating individual nail art designs to suit the client and occasion.

Scope This unit/task covers the following: • Nail art designing and applying

Performance Criteria (PC) w.r.t. the Scope

Element Performance Criteria

Nail art designing and

applying To be competent, the user/individual on the job must be able to: PC1. adhere to the health and safety standards laid out by the manufacturer and

organization PC2. position self and client throughout treatment to ensure comfort and wellbeing PC3. sanitize the hands prior to treatment commencement PC4. prepare the client and provide suitable protective apparel PC5. clean the nails to ensure they are free from bacteria PC6. set-up products, tools, equipment and techniques to suit client’s service needs,

nail and skin conditions PC7. carry out client consultation technique to identify the treatment plan and

client needs. PC8. ensure the client and you have understood the treatment objective and plan. PC9. perform cleaning of nails to ensure they are free from bacteria. PC10. perform applying false nails or extensions if required.

PC11. perform nail art application by decorating nails using various methods (coloured polish, gems, glitter 3D embedding, colour blending, marbling, painting and alternative tip shapes. designs painted with an airbrush, either free-hand or using a stencil, accessories)

PC12. promptly refer problems that cannot be solved to the relevant person PC13. cleaning up and dispose the waste in the work area post-service to maintain

the health and safety standard Complete the therapy to the satisfaction of the guest in a commercially acceptable time

PC14. provide after care advise. Knowledge and Understanding (K)

A. Organizational Context (Knowledge of the organization and its processes)

The user/individual on the job needs to know and understand: KA1. knowledge of the organization’s standards of performance and sequence of

services KA2. knowledge of the range of services and products offered by the organization KA3. knowledge of the health and safety requirements in the organization

Nat

iona

l Occ

upat

iona

l Sta

ndar

d

Page 45: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

45 | P a g e

BWS/N0404 Perform nail art application

B. Technical Knowledge

The user/individual on the job needs to know and understand: KB1. knowledge of basic anatomy, physiology and pathology for nail treatments. KB2. knowledge of basic contradictions, contra actions, treatment plans KB3. knowledge of applicable legislation relating to the workplace (for example

health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection.

KB4. the structure, function, characteristics of skin and nail types KB5. knowledge of products, tools and equipment to perform nail art application. KB6. knowledge of nail shapes and design for application. KB7. knowledge of after care advise and products.

Skills (S)

A. Core Skills/ Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide

them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct

Reading Skills

The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and

also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and

product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions

(FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the

problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,

unless it is required

B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work

Plan and Organize

The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents

Page 46: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

46 | P a g e

BWS/N0404 Perform nail art application

Customer Centricity

The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,

confused, or angry SB4. build customer relationships and use customer centric approach

Problem Solving

The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an

optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on

their own SB7. identify immediate or temporary solutions to resolve delays

Analytical Thinking

The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business

Critical Thinking

The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,

experience, reasoning, or communication, as a guide to thought and action

Page 47: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

47 | P a g e

BWS/N0404 Perform nail art application

NOS Version Control

NOS Code BWS/N0404

Credits TBD Version number 1.0

Sector Beauty & Wellness Drafted on 01/08/2015

Sub-sector Beauty & Salons Last reviewed on 15/05/2018

Occupation Nailcare Services Next review date 15/05/2021

Page 48: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

48 | P a g e

BWS/N9002 Maintain the health and safety at the workplace

--------------------------------------------------------------------------------------------------------------------------------------

National Occupational Standard

Overview

This OS unit is about maintaining a safe and hygienic environment at the work area to reduce potential risks to self and others.

Page 49: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

49 | P a g e

BWS/N9002 Maintain the health and safety at the workplace

Unit Code BWS/N9002

Unit Title (Task) Maintain health and safety at the workplace

Description Maintain a safe and hygienic environment at the work area

Scope This unit/task covers the following: • Maintain health and safety at the workplace

Performance Criteria (PC) w.r.t. the Scope

Element Performance Criteria Maintain health and safety at the workplace

To be competent, the user/individual on the job must be able to: PC1. set up and position the equipment, chemicals, products and tools in the work

area to meet legal, hygiene and safety requirements PC2. clean and sterilize all tools and equipment before use PC3. maintain one's posture and position to minimize fatigue and the risk of injury PC4. dispose waste materials in accordance to the industry accepted standards PC5. maintain first aid kit and keep oneself updated on the first aid procedures PC6. identify and assist in documenting potential risks and hazards in the workplace PC7. assist in maintaining accident reports PC8. report health and safety risks/ hazards to concerned personnel PC9. use tools, equipment, chemicals and products in accordance with the

organization's guidelines and manufacturers’ instructions Knowledge and Understanding (K)

A. Organizational Context (Knowledge of the organization and its processes)

The user/individual on the job needs to know and understand: KA1. organization’s policies and procedures to address risks and hazards KA2. health and safety requirements in the organization

B. Technical Knowledge

The user/individual on the job needs to know and understand: KB1. contra-indications related to beauty treatments KB2. process and products to sterilize and disinfect equipment/ tools KB3. manufacturer’s instructions related to equipment and product use and cleaning KB4. knowledge of applicable legislation relating to the workplace (for example health

and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/ cautions of use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection

Nat

iona

l Occ

upat

iona

l Sta

ndar

d

Page 50: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

50 | P a g e

BWS/N9002 Maintain the health and safety at the workplace

Skills (S)

A. Core Skills/ Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA13. document call logs, reports, task lists, and schedules with co-workers SA14. prepare status and progress reports SA15. record customers’ discussions in the call logs SA16. write memos and e-mail to customers, co-workers, and vendors to provide

them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct

Reading Skills

The user/individual on the job needs to know and understand how to: SA17. read about new products and services with reference to the organization and

also from external forums such as websites and blogs SA18. keep abreast with the latest knowledge by reading brochures, pamphlets, and

product information sheets SA19. read comments, suggestions, and responses to Frequently Asked Questions

(FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA20. discuss task lists, schedules, and work-loads with co-workers SA21. question customers appropriately in order to understand the nature of the

problem and make a diagnosis SA22. give clear instructions to customers SA23. keep customers informed about progress SA24. avoid using jargon, slang or acronyms when communicating with a customer,

unless it is required

B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work

Plan and Organize

The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents

Customer Centricity

The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,

confused, or angry SB4. build customer relationships and use customer centric approach

Page 51: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

51 | P a g e

BWS/N9002 Maintain the health and safety at the workplace

Problem Solving

The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an

optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on

their own SB7. identify immediate or temporary solutions to resolve delays

Analytical Thinking

The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business

Critical Thinking

The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,

experience, reasoning, or communication, as a guide to thought and action

Page 52: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

52 | P a g e

BWS/N9002 Maintain the health and safety at the workplace

NOS Version Control

NOS Code BWS/N9002

Credits TBD Version number 1.0 Industry Beauty & Wellness Drafted on 01/08/2015 Industry Sub-sector Beauty &Salons Last reviewed on 15/05/2018

Occupation Nailcare Services Next review date 15/05/2021

Page 53: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

53 | P a g e

BWS/N9003 Create a positive impression at the workplace

--------------------------------------------------------------------------------------------------------------------------------------

National Occupational Standard

Overview

This OS unit is about personal grooming and behaviour to execute tasks as per the organization’s standards and create a positive impression at the workplace

Page 54: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

54 | P a g e

BWS/N9003 Create a positive impression at the workplace

Unit Code BWS/N9003

Unit Title (Task) Create a positive impression at the work place

Description Personal grooming and behaviour to execute tasks as per the organization’s standards and create a positive impression at the workplace

Scope This unit/task covers the following: • Create a positive impression at the workplace

Performance Criteria (PC) w.r.t. the Scope

Element Performance Criteria

Create a positive impression at the workplace

To be competent, the user/individual on the job must be able to: PC1. use positive body language, abide by organization regulations and codes of

conduct, encourage guests to ask questions, be supportive and respectful, be sensitive to guest’s privacy and personal details, professional appearance, avoid inappropriate conversations

PC2. provide a level of service which meets the guest expectations by completing the therapies consistently in the time allocated and providing guests with individual attention

PC3. maintain a clean attire, sporting the professional uniform, neat combed hair, closed-in footwear, personal hygiene and cleanliness (shower/bath), oral hygiene (clean teeth, fresh breath)

PC4. speak clearly and precisely in a courteous manner and develop a professional relationship with the client

PC5. maintain a hygienic work area adhering to the organizational and applicable legal health and safety standards

PC6. manage the storage/ disposal/ cautions of use of products, fire precautions, occurrences, hygiene practice, disposal of waste and environmental protection

PC7. handle, use and store products, tools and equipment safely to meet with the manufacturer’s instructions

PC8. maintain accurate records of client, treatments, operating and closing checklists, product stock status

Knowledge and Understanding (K)

A. Organizational Context (Knowledge of the organization and its processes)

The user/individual on the job needs to know and understand: KA1. organisation's standards of grooming and personal behaviour KA2. organisation's standards related to courtesy, behaviour and efficiency

B. Technical Knowledge

The user/individual on the job needs to know and understand: KB1. appropriate verbal and non-verbal cues while dealing with clients and

colleagues from different cultural, religious backgrounds, age, disabilities and gender

KB2. importance to maintain security and confidentiality of information KB3. document and store client and treatment records in a secure environment

Nat

iona

l Occ

upat

iona

l Sta

ndar

d

Page 55: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

55 | P a g e

BWS/N9003 Create a positive impression at the workplace

Skills (S)

A. Core Skills/ Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide

them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct

Reading Skills

The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and

also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and

product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions

(FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the

problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,

unless it is required

B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work

Plan and Organize

The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents

Customer Centricity

The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,

confused, or angry SB4. build customer relationships and use customer centric approach

Page 56: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

56 | P a g e

BWS/N9003 Create a positive impression at the workplace

Problem Solving

The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an

optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on

their own SB7. identify immediate or temporary solutions to resolve delays

Analytical Thinking

The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business

Critical Thinking

The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,

experience, reasoning, or communication, as a guide to thought and action

Page 57: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

57 | P a g e

BWS/N9003 Create a positive impression at the workplace

NOS Version Control

NOS Code BWS/N9003

Credits TBD Version number 1.0 Industry Beauty & Wellness Drafted on 01/08/2015 Industry Sub-sector Beauty &Salons Last reviewed on 15/05/2018 Occupation Nailcare Services Next review date 15/05/2021

Back to Top

Page 58: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

58 | P a g e

Qualifications pack for Nail Technician

Annexure

Nomenclature for QP and NOS

Qualifications Pack

9 characters [ABC]/ Q 0101

BWS QP number (2 numbers)

Q denoting Qualifications Pack Occupation (2 numbers)

Occupational Standard

An example of NOS with ‘N’ 9 characters [ABC] / N 0101

BWS OS number (2 numbers)

N denoting National Occupational Standard Occupation (2 numbers)

Back to top…

Page 59: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

59 | P a g e

Qualifications pack for Nail Technician

The following acronyms/codes have been used in the nomenclature above:

Sub-sector Range of Occupation numbers

Skincare services 0101 – 0109 Haircare services 0201 – 0212 Makeup services 0301 - 0306 Nailcare services 0401 - 0406 Aesthetic dermatology services 0501 - 0504 Training academy services 0601 – 0606 Tattoo services 0701 – 0705 Assessment services 0801 - 0802

Sequence Description Example

Three letters Beauty and Wellness BWS

Slash / /

Next letter Whether QP or NOS N

Next two numbers Occupation code 01

Next two numbers OS number 01

Page 60: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

60 | P a g e

Qualifications pack for Nail Technician

CRITERIA FOR ASSESSMENT OF TRAINEES

Job Role: Nail Technician Qualification Pack BWS/Q0403 Sector Skill Council Beauty and Wellness

Guidelines for Assessment

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will

be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC

2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC 3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS. 4. Individual assessment agencies will create unique question papers for theory part for each candidate at each

examination/training center (as per assessment criteria below) 5. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/ training

center based on this criterion 6. To pass the Qualification Pack, every trainee should score a minimum of 70% in aggregate 7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack

Marks Allocation

Assessment outcomes

Assessment Criteria for outcomes

Total Marks (1000 + 100)

Out Of

Theory Skills

Practical

1. BWS/N9001 (Prepare and maintain work area)

PC1. ensure that environmental conditions are suitable for the client and the nail care services to be carried out in a hygiene and safe environment

100

15

3

12

PC2. Select suitable equipment and products required for the treatment

19

5

14

PC3. set up the equipment and prepare the products for the nail care services in adherence to the salon procedures and product/ equipment guidelines

20

4

16

PC4. place the products in the trolley for the nail care services

12

1

11

PC5. sterilize, disinfect and place the tools on the tray

14

4

10

Page 61: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

61 | P a g e

Qualifications pack for Nail Technician

PC6. dispose waste materials in adherence to the organization's and industry requirements

10

2

8

PC7. Store records, materials and equipment securely in line with the organization’s policies

10

2

8

Total 100 21 79 2. BWS/N0401 (Perform manicure and pedicure services)

PC1. Adhere to the health and safety standards laid out by the manufacturer and salon

100

3

0.5

2.5

PC2. Sanitize the hands prior to procedure commencement

2

0.5

1.5

PC3. Prepare the client and provide suitable protective apparel

2

0.5

1.5

PC4. clarify the client's understanding and expectation prior to commencement of procedure

2

0.5

1.5

PC5. Position self and client throughout procedure to ensure privacy, comfort and wellbeing

2

0.5

1.5

PC6. adjust the client’s position to meet the needs of the service without causing them discomfort

2

0.5

1.5

PC7. Perform and adapt the procedure using materials, equipment and techniques correctly and safely to meet the needs of the client

3

0.5

2.5

PC8. Remove any existing nail polish 2 0.5 1.5

PC9. Check the desired length and shape with the client 3 0.5 2.5

PC10. File the nails ensuring the nail’s free edge is left smooth and shaped to required length according to the client’s needs

5

0.5

4.5

PC11. Remove dirt in the underside of the nails 2 0.5 1.5

PC12. Use suitable cuticle tools and products safely and effectively to remove excess cuticle, ensuring

5

0.5

4.5

Page 62: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

62 | P a g e

Qualifications pack for Nail Technician

that the cuticle and nail plate are undamaged

PC13. Use specialized hand and nail treatments to improve the appearance of the client’s skin and nails

5

1

4

PC14. Use smooth and even massage techniques and pressure to meet the client’s needs using appropriate products (Ex. Massage creams, lotions)

4

0.5

3.5

PC15. Leave the hands and lower arms free of any excess massage medium

2

0.5

1.5

PC16. Check that the nail plate is clean, dry and oil free and the underside is clean and free of debris

2

0.5

1.5

PC17. Apply one base coat, polish coats as desired and one top coat for the desired finish

3

1

2

PC18. Check that the nail finish is left with smooth and even texture and colour, with the cuticle and nail wall free polish

3

0.5

2.5

PC19. clean and dry the client’s legs 2 0.5 1.5

PC20. remove any existing nail polish 2 0.5 1.5

PC21. check the desired length and shape with the client 3 0.5 2.5

PC22. file the nails ensuring the nail’s free edge is left smooth and shaped to required length according to the client’s needs

4

1

3

PC23. remove dirt in the underside of the nails 2 0.5 1.5

PC24. use suitable cuticle tools and products safely and effectively to remove excess cuticle, ensuring that the cuticle and nail plate are undamaged

4

0.5

3.5

PC25. remove any excessive hard skin using a foot scrapper 2 0.5 1.5

PC26. use specialized leg and nail treatments to improve the appearance of the client’s skin and nails

3

1

2

Page 63: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

63 | P a g e

Qualifications pack for Nail Technician

PC27. use smooth and even massage techniques and pressure to meet the client’s needs

4

2

2

PC28. leave the foot and lower leg free of any excess massage medium

2

0.5

1.5

PC29. check that the nail plate in dehydrated and the underside is clean and free of debits

2

0.5

1.5

PC30. apply sufficient base coat, polish coats and top coats for the desired finish

3

0.5

2.5

PC31. check that the nail finish is left with smooth and even texture and colour, with the cuticle and nail wall free enamel

3

0.5

2.5

PC32. Check the client's wellbeing throughout the service and giving the necessary reassurance

3

0.5

2.5

PC33. clean the treated area and use a suitable soothing product

2

0.5

1.5

PC34. Complete the therapy to the satisfaction of the client in a commercially acceptable time

2

0.5

1.5

PC35. Record the therapy accurately and store information securely in line with the salon’s policies

2

0.5

1.5

PC36. Provide specific after- procedure, homecare advice and recommendations for product use and further treatments to the client

3

1

2

Total 100 20 80 3.BWS/N0412 (Perform nail enhancement using nail and powder (acrylic)

PC1. Adhere to the health and safety standards laid out by the manufacturer and organization

100

6

3

3

PC2. Position self and client throughout treatment to ensure comfort and wellbeing

6

1

5

PC3. Sanitize the hands prior to treatment commencement

6

1

5

Page 64: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

64 | P a g e

Qualifications pack for Nail Technician

PC4. Prepare the client and provide suitable protective apparel

6

3

3

PC5. Set-up products, tools, equipment and techniques to suit client’s service needs, nail and skin conditions

4

1

3

PC6. Carry out client consultation technique to identify the treatment plan

4

1

3

PC7. Ensure the client and you have understood the treatment objective and plan.

4

1

3

PC8. Perform cleaning of nails to ensure they are free from bacteria (acrylic nail extensions

4

1

3

PC9. plan and prepare for the liquid and powder nail enhancement acrylic nail extensions

4

1

3

PC10. Remove any existing nail polish or nail enhancements to restore the nails to a natural condition, if required

4

1

3

PC11. Identify the condition of the nails and skin and any corrective work to suit the client’s natural nail shape and condition

4

1

3

PC12. Nail plate preparation Prepare the nail plate by removing skin debris, filing the free edge to remove shine and dehydrate the natural nail

4

1

3

PC13. Fixing tips; • Select the correct tip

size and customise it to suit the client’s natural nail

• Adhere tip to the natural nail and Cut, shape and position unblended tips

4

1

3

PC14. Application • Follow in accordance

with manufacturer’s

4

1

3

Page 65: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

65 | P a g e

Qualifications pack for Nail Technician

instructions to adapt and combine liquid and powder colours

• Perform the correct Application and filling technique. to leave the nail balanced to the required shape and length

PC15. Buff and polish; • Perform buffing

techniques correctly to create a high shine finish

• Apply polish if requested by the client

• Finish the nail enhancements to the client’s satisfaction and meet the agreed service plan

4

1

3

PC16. Sculpting with form • Customise and fit the

sculpting form to ensure correct shape

• Apply product on form and natural nail to create enhancement to desired length and shape

• Remove form, file, shape and buff to desired length and shape

• Apply polish/ gel polish, if requested by client

• Finish the nail enhancements to theclient’s satisfaction and meet the agreed serviceplan

4

1

3

PC17. Overlays • Prepare the nail plate by

removing debris, filing the free edge, remove shine and dehydrate the natural nail

• Follow in accordance with manufacturer’s instructions to adapt and combine liquid and powder colours

• Perform the correct Application and filing technique to leave the

4

1

3

Page 66: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

66 | P a g e

Qualifications pack for Nail Technician

nail balanced with the required shape and length

• Perform buffing techniques correctly and seal to create a high shine finish

• Apply polish, if requested by client

• Finish the nail enhancements to the

• client’s satisfaction and meet the agreed service

• plan

PC18. Apply tip • Prepare the nail plate by

removing debris, filing the free edge,

• remove shine and dehydrate the natural nail

• Select the correct tip size and to suit the

• client’s natural nail • Apply tip to the natural

nail

4

1

3

PC19. Removal liquid and powder (acrylic)

• Perform removal techniques safely and effectively, following manufacturer’s instructions

4

1

3

PC20. Promptly refer problems that cannot be solved to the relevant person

4

1

3

PC21. Cleaning up and dispose the waste in the work area post-service to maintain the health and safety standard

4

1

3

PC22. Complete the therapy the satisfaction of the guest in a commercially acceptable time

4

1

3

PC23. Provide after care advice 4 1 3

Total 100 27 73 4. BWS/N0405 (Perform Nail enhancements and

PC1. adhere to the health and safety standards laid out by the manufacturer and

3

1

2

Page 67: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

67 | P a g e

Qualifications pack for Nail Technician

overlays using UV Gel)

organization

PC2. Position self and client throughout treatment to ensure comfort and wellbeing

3

1

2

PC3. sanitize the hands prior to treatment commencement

3

1

2

PC4. prepare the client and provide suitable protective apparel

3

1

2

PC5. set-up products, tools, equipment and techniques to suit client’s service needs, nail and skin conditions

3

1

2

PC6. carry out client consultation technique to identify the treatment plan and client needs.

3

1

2

PC7. ensure the client and you have understood the treatment objective and plan.

3

1

2

PC8. Perform cleaning of nails to ensure they are free from bacteria.

3

1

2

PC9. plan and prepare for the nail extensions (uv gel) 3 1 2

PC10. Remove any existing nail polish or nail enhancement to restore the nails to a natural condition, if required

3

1

2

PC11. Identify the condition of the nails and any corrective work to

PC12. suit the client’s natural nail shape and condition

3

1

2

PC13. Nail plate preparation 3 1 2

PC14. Prepare the nail plate by removing debris, filing the free edge, remove shine and dehydrate the

3

1

2

Page 68: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

68 | P a g e

Qualifications pack for Nail Technician

natural nail

PC15. Sculpting with form • Customise and fit the

sculpting form to ensure correct shape

• Apply product on form and natural nail to create enhancement to desired length and shape

• Remove form, file, shape and buff to desired length and shape

• Apply polish/ gel polish, if requested by client

• Finish the nail enhancements to the client’s satisfaction and meet the agreed service plan

4

1

3

PC16. UV Gel Overlays • Prepare the nail plate by

removing debris, filing the free edge, remove shine and dehydrate the natural nail

• Apply UV gel layers in the correct sequence

• Perform the correct Application of UV gel and filing technique to leave the nail balanced with the required shape and length

• Perform buffing techniques correctly and seal to create a high shine finish

• UV curing timing to be monitored as per product manufacturer’s instructions.

• At the right stage remove surface residue

• Apply polish, if requested by client

• Finish the nail enhancements to the client’s satisfaction and meet the agreed service plan

3

1

2

Page 69: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

Qualifications pack for Nail Technician

69 | P a g e

PC17. Apply tip • Prepare the nail plate by

removing debris, filing the free edge, remove shine and dehydrate the natural nail

• Select the correct tip size and to suit the client’s natural nail

• Apply tip to the natural nail

3

1

2

PC18. Cut, shape and position tips 3 1 2

PC19. Dehydrate the natural nail 3 1 2

PC20. Apply UV gel layers in the correct sequence,

• Perform the correct Application of UV gel and filing technique to leave the nail balanced with the required shape and length

• Perform buffing techniques correctly and seal to create a high shine finish

• UV curing timing to be monitored as per product manufacturer’s instructions.

• At the right stage remove surface residue

• Apply polish, if requested by client

• Finish the nail enhancements to the

• client’s satisfaction and meet the agreed service

• plan

3

1

2

PC21. Repair UV gel enhancements

3

1

2

PC22. Identify and resolve any problems with the nail enhancements

3

1

2

Page 70: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

Qualifications pack for Nail Technician

70 | P a g e

PC23. Remove debris and file the free edge

3

1

2

PC24. Clean and dehydrate the exposed natural nail

3

1

2

PC25. Perform nail repair technique to restore the nail enhancement

3

1

2

PC26. Finish the nails evenly with clear defined line

3

1

2

PC27. Remove UV gel enhancements

• perform UV gel removal techniques safely and effectively

3

1

2

PC28. Check the natural nail plate and surrounding skin is undamaged and free from product

3

1

2

PC29. Achieve a finished result . 3 1 2

PC30. Promptly refer problems that cannot be solved to the relevant person

3

1

2

PC31. Cleaning up and dispose the waste in the work area post-service to

3

1

2

PC32. Maintain the health and safety standard Complete the therapy the satisfaction of the guest in a commercially acceptable time

3

1

2

PC33. Provide after care advise 3 1 2 Total 100 33 67

5. BWS/N0406 (Perform refill)

PC1. adhere to the health and safety standards laid out by the manufacturer and organization

5

2

3

PC2. Position self and client throughout treatment to ensure comfort and wellbeing

5

2

3

PC3. sanitize the hands prior to treatment commencement

5

1

4

Page 71: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

Qualifications pack for Nail Technician

71 | P a g e

PC4. prepare the client and provide suitable protective apparel

5

1

4

PC5. set-up products, tools, equipment and client’s service needs, nail and skin conditions

7

3

4

PC6. carry out client consultation technique to identify the treatment plan and client needs.

7

1

6

PC7. ensure the client and you have understood the treatment objective and plan.

7

3

6

PC8. Perform cleaning of nails to ensure they are free from bacteria.

7

1

6

PC9. Buff and remove the existing product using electric files/ buffer/ traditional filing methods as per refill guidelines

7

1

6

PC10. Perform correct filing technique to achieve desired length and shape

7

1

6

PC11. Dehydrate the natural nail appropriately depending on acrylic/ gel service

7

1

6

PC12. Perform the correct application to refinish the nail with acrylic/ gel system

6

1

5

PC13. Perform buffing techniques correctly and seal to create a high shine finish

5

1

4

PC14. Monitor UV/ LED curing time as per product manufacturer’s instructions

5

1

4

PC15. At the right stage remove surface residue, if required

5

1

4

PC16. Apply polish, if requested by client 5 1 4

Page 72: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

Qualifications pack for Nail Technician

72 | P a g e

PC17. Finish the nail enhancements to the client’s satisfaction and meet the agreed service plan

5

1

4

Total 100 23 77 6. BWS/N0407 (Perform gel polish application)

PC1. adhere to the health and safety standards laid out by the manufacturer and organization

1

6

PC2. Position self and client throughout treatment to ensure comfort and wellbeing

7

1

6

PC3. Position self and client throughout treatment to ensure comfort and wellbeing

7

1

6

PC4. prepare the client and provide suitable protective apparel

7

1

6

PC5. set-up products, tools, equipment and techniques to suit client’s service needs, nail and skin conditions

7

1

6

PC6. carry out client consultation technique to identify the treatment plan and client needs.

7

1

6

PC7. ensure the client and you have understood the treatment objective and plan.

7

1

6

PC8. Perform cleaning of nails to ensure they are free from bacteria.

7

1

6

PC9. Prepare the nail for gel polish application

9 2 7

PC10. Apply appropriate coats of gel polish to achieve the desired color

7

1

6

PC11. Monitor UV/ LED curing time as per product manufacturer’s instructions

7

1

6

PC12. Seal to create a high shine finish

7

1

6

Page 73: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

Qualifications pack for Nail Technician

73 | P a g e

PC13. At the right stage remove surface residue, if required

7

1

6

PC14. Finish the gel polish service to the client’s satisfaction and meet the agreed service plan

7

1

6

Total 100 15 85

7. BWS/N0404 (Perform nail art application)

PC1. Adhere to the health and safety standards laid out by the manufacturer and organization

7

1

6

PC2. Position self and client throughout treatment to ensure comfort and wellbeing

7

1

6

PC3. Sanitize the hands prior to treatment commencement

7

1

6

PC4. Prepare the client and provide suitable protective apparel

7

1

6

PC5. Clean the nails to ensure they are free from bacteria

7

1

6

PC6. Set-up products, tools, equipment and techniques to suit client’s service needs, nail and skin conditions

7

1

6

PC7. Carry out client consultation technique to identify the treatment plan and client needs.

7

1

6

PC8. Ensure the client and you have understood the treatment objective and plan.

7

1

6

PC9. Perform cleaning of nails to ensure they are free from bacteria.

7

1

6

PC10. Perform applying false nails or extensions if required.

7

1

6

Page 74: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

Qualifications pack for Nail Technician

74 | P a g e

PC11. Perform nail art application by decorating nails using various methods (coloured polish, gems, glitter 3D embedding, colour blending, marbling, painting and alternative tip shapes. designs painted with an airbrush, either free-hand or using a stencil)

9

2

7

PC12. Promptly refer problems that cannot be solved to the relevant person

7

1

6

PC13. cleaning up and 2dispose the waste in the work area post- service to maintain the health and safety standard Complete the therapy to the satisfaction of the guest in a commercially acceptable time

7

1

6

PC14. Provide after care advise. 7 1 6

Total 100 15 85 8. BWS/N0408 (Perform electric filing)

PC1. adhere to the health and safety standards laid out by the manufacturer and organization

100

3

1

2

PC2. position self and client throughout treatment to ensure comfort and wellbeing

3

1

2

PC3. sanitize the hands prior to treatment commencement 3 1 2

PC4. prepare the client and provide suitable protective apparel

3

1

2

PC5. set-up products, tools, equipment and techniques to suit client’s service needs, nail and skin conditions

3

1

2

PC6. position the electric file and file attachments ensuring safety during use

3

1

2

PC7. select electric file techniques, products and equipment.

3

1

2

Page 75: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

Qualifications pack for Nail Technician

75 | P a g e

PC8. carry out client consultation technique to identify the treatment plan and client needs.

3

1

2

PC9. ensure the client and you have understood the treatment objective and plan.

3

1

2

PC10. perform cleaning of nails to ensure they are free from bacteria.

5

1

4

PC11. plan and prepare for the electric filing on overlay. 5 1 4

PC12. disinfect the area to be treated and remove any existing nail polish

5

1

4

PC13. perform correct filing techniques to prepare the overlay

5

1

4

PC14. select the suitable speed for the filing techniques .( follow manufacturers instructions)

5

1

4

PC15. move the electric file in one direction across the nail when working

5

1

4

PC16. ensure the file attachment is revolving in the opposite direction to which you are working

5

1

4

PC17. ensure that there is continuous movement of the file

5

1

4

PC18. ensure to Work on the overlay and not the natural nail plate or surrounding skin

3

1

2

PC19. move and position the client’s finger so the rotating attachment is kept flat against the nail

3

1

2

PC20. perform suitable filing techniques to restore and finish the overlay

3

1

2

PC21. create a smooth, even surface on the overlay when finishing

3

1

2

Page 76: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

Qualifications pack for Nail Technician

76 | P a g e

PC22. leave the free edges of the nail tapered, thin and with a clean edge

3

1

2

PC23. create an even, high-shine finish

3

1

2

PC24. take prompt remedial action where contra-actions occur during the course of the service

3

1

2

PC25. remove and store the file attachments and leave the electric file hand-piece safe

3

1

2

and secure PC26. identify the condition of

the nails and skin and any corrective work to suit the client’s natural nail shape and condition

3

1

2

PC27. maintain the health and safety standard Complete the therapy the satisfaction of the guest in a commercially acceptable time

3

1

2

PC28. Provide after care advise. 3 1 2 Total 100 28 72

9. BWS/N9002 (Maintain health and safety at the workplace)

PC1. Set up and position the equipment, chemicals, products and tools in the work area to meet legal, hygiene and safety requirements

100

10

3

7

PC2. Clean and sterilize all tools and equipment before use 10 3 7

PC3. Maintain one's posture and position to minimize fatigue and the risk of injury

10

3

7

PC4. Dispose waste materials in accordance to the industry accepted standards

12

2

10

PC5. Maintain first aid kit and keep oneself updated on the first aid procedures

15

3

12

PC6. Identify and document potential risks and hazards in the workplace

10

3

7

PC7. Accurately maintain accident reports 10 4 6

Page 77: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

Qualifications pack for Nail Technician

77 | P a g e

PC8. Report health and safety risks/ hazards to concerned personnel

10

3

7

PC9. Use tools, equipment, chemicals and products in accordance with the salon's guidelines and manufacturers’ instructions

13

3

10

Total 100 27 73 10. BWS/N9003 (Create a positive impression at the work place)

PC1. Maintain good health and personal hygiene

100

8

2

6

PC2. Comply with organisation's standards of grooming and personal behavior

9 6 3

PC3. Meet the organisation's standards of courtesy, behavior and efficiency

5

1

4

PC4. Stay free from intoxicants while on duty

6

1

5

PC5. Wear and carry organisation’s uniform and accessories correctly and smartly

6

1

5

PC6. Take appropriate and approved actions in line with instructions and guidelines

6

2

4

PC7. Record details related to tasks, as per procedure

5

2

3

PC8. Participate in workplace activities as a part of the larger team

5

1

4

PC9. Report to supervisor immediately in case there are any work issues

3

1

2

Page 78: QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY … · SUB-SECTOR: BEAUTY & SALONS OCCUPATION: NAILCARE SERVICES REFERENCE ID: BWS/Q0403 ALIGNED TO: NCO-2015/NIL . ... KB1

Qualifications pack for Nail Technician

78 | P a g e

PC10. Use appropriate language, tone and gestures while interacting with clients from different cultural and religious backgrounds, age, disabilities and gender

7

2

5

PC11. Communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines

7

2

5

PC12. Communicate role related information to stakeholders in a polite manner and resolve queries, if any

7

2

5

PC13. Assist and guide clients to services or products based on their needs

4

1

3

PC14. Report and record instances of aggressive/ unruly behavior and seek assistance

4

1

3

PC15. Use communication equipment (phone, email etc) as mandated by your organization

4

1

3

PC16. Carry out routine documentation legibly and accurately in the desired format

4

1

3

PC17. File routine reports and feedback

4

1

3

PC18. Maintain confidentiality of information, as required, in the role

6

2

4

Total 100 30 70