QUALIFICATION SPECIFICATION NOCN Business Administration ... · The qualifications can apply to a wide variety of industry contexts. These qualifications are suitable for learners

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QUALIFICATION SPECIFICATION

NOCN Business Administration Qualifications

NOCN Level 2 Diploma in Business Administration Qualification No: 601/5020/8

NOCN Level 3 Diploma in Business Administration Qualification No: 601/5021/X

Operational Start Date 1 December 2014

Version 3.0 – March 2019

To know more about NOCN:

Visit the NOCN website: www.nocn.org.uk

Call the Customer Service Team: 0300 999 1177

http://www.nocn.org.uk/

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Introduction NOCN has been providing a qualification and accreditation service to providers across the UK for over 25 years and is justifiably proud of its reputation as, “…a provider of fully accessible, trusted and flexible qualification and accreditation services”. Over the years, NOCN has worked effectively with our centres for the benefit of learners across the country; with a mutual interest in providing a continuously improving service. NOCN, whilst retaining all the advantage of being a national body, has always provided a personal, bespoke service to its customers and prides itself on its local presence and expertise within communities.

This handbook is a resource for NOCN centres who wish to offer the NOCN Suite of Business Administration qualifications. These qualifications are relevant to learners who currently work in business administration roles or who want to progress to work in this sector. The handbook details the qualification specification and provides guidance to the training provider on assessment criteria and evidence requirements.

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Contents

Introduction

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1. NOCN Suite of Business Administration qualifications

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1.1 Entry Requirements 5 1.2 Qualification Structure 1.3 Total Qualification Time (TQT)

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2. Centre Information

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2.1 Offering these qualifications 13 Recognised Centres, New Centres and External Verification 13 2.2 Required Resources for Delivering these Qualifications 14 Tutor/Assessor, Internal Verifier 14 Continuous Professional Development (CPD)

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3. Unit Information

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3.1 Accessing the Units

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4. Assessment and Evidence

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4.1 Fair and Equitable Assessment 18 4.2 Learners with Particular Requirements 19 4.3 Recognised Prior Learning 19 4.4 Functional Skills 19 4.5 Assessment and Evidence for the Units

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Appendix 1 – Skills CFA Assessment Strategy – Competence units (S/NVQ) (Business Administration, Customer Service, Management and Leadership) Appendix 2 – Unit Lists Appendix 3 – Resource suggestions Appendix 4 – Assessment Documentation Appendix 5 – Personal Learning and Thinking Skills Appendix 6 – Feedback Sheet

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NOCN Suite of Business Administration qualifications The NOCN Level 2 and 3 Diplomas in Business Administration are designed to provide learners with the skills, knowledge and competence to either work effectively within their current business administration role or to move into a business administration job role. The qualifications can apply to a wide variety of industry contexts. These qualifications are suitable for learners aged 16 years or over. These qualifications will provide learners with an opportunity to: Gain the skills and knowledge required for working in a business administration role

across a wide cross-sector of industries where business administration is a requirement of the day to day job. There are also optional units which relate to wider work topics such as participating in business projects, principles of equality and diversity, social media and marketing, legal and/or financial aspects of the business or research and/or innovation within a business context, for example.

Develop and demonstrate their competence within or for a business administrative role including development of work relationships, communication in a business environment, provision of effective administrative services such as meeting support, production and management of documents and information, managing diaries and travel arrangements as well as managing own personal and professional development, for example.

Achieve a standalone qualification that offers either:

o the combined component of the Intermediate Apprenticeship at Level 2, or o the Advanced Apprenticeship at Level 3.

Progress onto other qualifications which can inform the learner’s progress to higher

level job roles such as the: o NOCN Level 3 Diploma in Management o NOCN Level 3 Diploma in Customer Service

Learners will also gain the skills and knowledge required to prepare them for employment in a business administration environment. Such roles could include, for example, Administrator, Business Support Officer, Office Assistant, Receptionist (Level 2) or Executive or Personal Assistant, Office Supervisor, Senior Officer (level 3). These qualifications link to the National Occupational Standards (NOS) in Business & Administration (January 2013), which were set and designed by Skills CFA, the Sector Skills Council for the sector. Further details on how the units map to the NOS can be found on the website of Skills CFA: Business & Administration Standards

http://www.skillscfa.org/standards-qualifications/business-administration.html

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Entry Requirements There are no formal entry requirements for learners undertaking these qualifications. However they may already be working in an administrative role within a business context or look to be moving to such a role. Qualification Structure The NOCN Level 2 Diploma in Business Administration is a 45 credit qualification and has 229 -351 Guided Learning Hours (GLH) with a Total Qualification Time of 450 hours. Learners must achieve a minimum of 45 credits. 21 credits from Mandatory Group A and a minimum of 14 credits from Optional Group B. A maximum of 10 credits can be achieved from Optional Group C and a maximum of 6 credits can be achieved from Optional Group D. A minimum of 36 credits must be achieved at Level 2 and above. All units are listed below. Mandatory Units Group A

Unit Title Level

Credit Value

Mandatory or Optional

Ofqual Unit Reference Number

Communication in a business environment

L2 3 M H/506/1893

Understand employer organisations L2 4 M A/506/1964

Principles of providing administrative services

L2 4 M J/506/1899

Principles of business document production and information management

L2 3 M T/506/1901

Manage personal performance and development

L2 4 M L/506/1788

Develop working relationships with colleagues

L2 3 M R/506/1789

Optional Units Group B

Unit Title Level Credit Value



Administer the recruitment and selection process

L2 3 O A/506/1883

Handle mail L2 3 O D/506/1813

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Organise business travel or accommodation

L2 4 O D/506/1875

Provide reception services L2 3 O H/506/1814

Provide administrative support for meetings

L2 4 O H/506/1876

Prepare text from notes using touch typing

L2 4 O K/506/1815

Manage diary systems L2 2 O L/506/1807

Collate and report data L2 3 O L/506/1810

Contribute to the organisation of an event

L2 3 O L/506/1869

Employee rights and responsibilities L2 2 O L/506/1905

Prepare text from shorthand L2 6 O M/506/1816

Buddy a colleague to develop their skills L2 3 O M/506/1895

Store and retrieve information L2 4 O R/506/1811

Administer parking dispensations L2 3 O R/506/1887

Administer finance L2 4 O R/506/1890

Prepare text from recorded audio instruction

L2 4 O T/506/1817

Archive information L2 3 O T/506/1865

Administer human resource records L2 3 O T/506/1879

Produce business documents L2 3 O Y/506/1809

Produce minutes of meetings L2 3 O Y/506/1812

Meet and welcome visitors in a business environment

L1 2 O A/506/1799

Health and safety in a business environment

L1 2 O D/506/1794

Use a telephone and voicemail system L1 2 O K/506/1796

Contribute to the development and implementation of an information system

L3 6 O A/506/1916

Monitor information systems L3 8 O F/506/1917

Develop a presentation L3 3 O K/506/1913

Deliver a presentation L3 3 O M/506/1914

Analyse and present business data L3 6 O M/506/1945

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Maintain and issue stationery and supplies

L2 3 O Y/506/2295

Use and maintain office equipment L2 2 O J/506/1868

Optional Units Group C

Unit Title Level

Credit Value



Using Email L2 3 O M/502/4300

Bespoke Software L2 3 O F/502/4396

Spreadsheet Software L2 4 O F/502/4625

Data Management Software L2 3 O J/502/4559

Presentation Software L2 4 O M/502/4622

Word Processing Software L2 4 O R/502/4628

Website Software L2 4 O R/502/4631

Deliver customer service L2 5 O A/506/2130

Participate in a project L3 3 O F/506/1934

Processing customers’ financial transactions

L2 4 O F/601/8320

Payroll Processing L2 5 O T/505/1238

Process information about customers L2 3 O R/506/2134

Develop customer relationships L2 3 O Y/506/2149

Optional Units Group D

Unit Title Level

Credit Value



Understand the use of research in business

L2 6 O A/506/1818

Understand the legal context of business

L3 6 O D/506/1939

Principles of marketing theory L2 4 O D/502/9928

Principles of digital marketing L2 5 O D/502/9931

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Principles of customer relationships L2 3 O K/503/8194

Understand working in a customer service environment

L1 3 O L/506/2083

Know how to publish, integrate and share using social media

L2 5 O R/505/3515

Exploring Social Media L2 2 O F/505/6880

Understand the safe use of online and social media platforms

L2 4 O L/505/3514

Principles of equality and diversity in the workplace

L2 2 O J/506/1806

Principles of team leading L2 5 O R/506/2294

The NOCN Level 3 Diploma in Business Administration is a 58 credit qualification and has 282 - 432 Guided Learning Hours (GLH) with a Total Qualification Time of 580 hours. Learners must achieve a minimum of 58 credits. 27 credits from Mandatory Group A and a minimum of 13 credits from Optional Group B. A maximum of 10 credits can be achieved from Optional Group C and a maximum of 8 credits can be achieved from Optional Group D. A minimum of 40 credits must be achieved at Level 3 and above. Mandatory Units Group A

Unit Title Level

Credit Value



Principles of business L3 10 M D/506/1942

Principles of business communication and information

L3 4 M R/506/1940

Communicate in a business environment

L3 4 M Y/506/1910

Principles of administration L3 6 M Y/506/1941

Manage personal and professional development

L3 3 M T/506/2952

Optional Units Group B

Unit Title Level

Credit Value



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Contribute to the development and implementation of an information system

L3 6 O A/506/1916

Contribute to the improvement of business performance

L3 6 O D/506/1911

Administer parking and traffic challenges, representations and civil parking appeals

L3 5 O F/506/1920

Negotiate in a business environment L3 4 O H/506/1912

Evaluate the provision of business travel or accommodation

L3 5 O J/506/1918

Develop a presentation L3 3 O K/506/1913

Manage an office facility L3 4 O K/506/1944

Provide administrative support in schools

L3 5 O L/506/1919

Build legal case files L3 5 O L/506/1936

Deliver a presentation L3 3 O M/506/1914

Analyse and present business data L3 6 O M/506/1945

Administer statutory parking and traffic appeals

L3 6 O R/506/1923

Create bespoke business documents L3 4 O T/506/1915

Administer parking and traffic debt recovery

L3 5 O T/506/1932

Manage legal case files L3 5 O Y/506/1938

Administer the recruitment and selection process

L2 3 O A/506/1883

Handle mail L2 3 O D/506/1813

Organise business travel or accommodation

L2 4 O D/506/1875

Provide administrative support for meetings

L2 4 O H/506/1876

Prepare text from notes using touch typing

L2 4 O K/506/1815

Contribute to the organisation of an event

L2 3 O L/506/1869

Employee rights and responsibilities L2 2 O L/506/1905

Prepare text from shorthand L2 6 O M/506/1816

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Buddy a colleague to develop their skills

L2 3 O M/506/1895

Store and retrieve information L2 4 O R/506/1811

Administer parking dispensations L2 3 O R/506/1887

Administer finance L2 4 O R/506/1890

Prepare text from recorded audio instruction

L2 4 O T/506/1817

Administer human resource records L2 3 O T/506/1879

Produce business documents L2 3 O Y/506/1809

Produce minutes of meetings L2 3 O Y/506/1812

Resolve administrative problems L4 6 O D/506/1956

Prepare specifications for contracts L4 4 O H/506/1957

Support environmental sustainability in a business environment

L4 4 O R/506/1954

Administer legal files L3 5 O J/506/1935

Monitor information systems L3 8 O F/506/1917

Maintain and issue stationery and supplies

L2 3 O Y/506/2295

Optional Units Group C

Unit Title Level Credit Value



Manage team performance L3 4 O A/506/1821

Participate in a project L3 3 O F/506/1934

Manage individuals’ performance L3 4 O J/506/1921

Implement and maintain business continuity plans and processes

L3 4 O K/506/1930

Manage individuals' development in the workplace

L3 3 O L/506/1922

Procure products and/or services L3 5 O M/506/1928

Promote equality, diversity and inclusion in the workplace

L3 3 O T/506/1820

Implement change L3 5 O T/506/1929

Chair and lead meetings L3 3 O Y/506/1924

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Bespoke Software L3 4 O J/502/4397

Spreadsheet Software L3 6 O J/502/4626

Database Software L3 6 O T/502/4556

Word Processing Software L3 6 O Y/502/4629

Using Email L3 3 O T/502/4301

Organise and deliver customer service L3 5 O L/506/2150

Resolve customers’ complaints L3 4 O R/506/2151

Manage a budget L4 4 O A/506/1995

Develop and maintain professional networks

L4 3 O J/506/1949

Manage physical resources L4 4 O K/506/1989

Prepare for and support quality audits L4 3 O K/506/1992

Manage business risk L4 6 O L/506/2004

Manage a project L4 7 O R/506/1999

Develop and implement an operational plan

L4 5 O Y/506/1955

Encourage innovation L3 4 O J/506/2292

Website Software L3 5 O Y/502/4632

Presentation Software L3 6 O T/502/4623

Recruitment, selection and induction practice

L4 6 O R/506/2909

Optional Units Group D

Unit Title Level

Credit Value



Principles of digital marketing and research

L3 7 O F/502/9937

Principles of marketing stakeholder relationships

L3 3 O J/502/9938

Principles of market research L3 5 O K/502/9933

Principles of marketing and evaluation L3 7 O T/502/9935

Understand the customer service environment

L3 5 O Y/506/2152

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Understand the legal context of business

L3 6 O D/506/1939

Principles of Social Media within a Business

L3 6 O R/503/9324

Principles of leadership and management

L3 8 O F/506/2596

Total Qualification Time (TQT)

Through consultation with users, TQT has been agreed by considering the total number of learning hours required for the average learner to achieve this qualification.

TQT is split into two areas:

Guided Learning Hours (GLH): o learning activity under the immediate guidance or supervision of a lecturer,

supervisor, tutor or other appropriate provider of education or training o includes the activity of being assessed if the assessment takes place under

the immediate guidance or supervision of a lecturer, supervisor, tutor or other appropriate provider of education or training.

Other Learning Hours (OLH): o an estimate of the number of hours a learner will spend, as directed by (but

not under the immediate guidance or supervision of) a lecturer, supervisor, tutor or other appropriate provider of education or training, including:

preparatory work self-study or any other form of education or training, including assessment.

Examples of GLH activities include:

Classroom-based learning supervised by a teacher

Work-based learning supervised by a teacher

Live webinar or telephone tutorial with a teach in real time

E-learning supervised by a teacher in real time

All forms of assessment which take place under the immediate guidance or supervision of an appropriate provider of training

Exam time

Examples of OLH activities include:

Independent and unsupervised research/learning

Unsupervised compilation of a portfolio of work experience

Unsupervised e-learning

Unsupervised e-assessment

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Unsupervised coursework

Watching a pre-recorded podcast or webinar

Unsupervised work-based learning

The agreed Total Qualification Time has been used to identify the qualification’s Credit Value.

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Centre Information Offering these qualifications Recognised Centres If you are already recognised to offer NOCN qualifications and would like more information about offering the NOCN Suite of Business Administration qualifications, please contact: [email protected]. If you are ready to add these qualifications to your curriculum offer, please log in to the NOCN website, under Centres/Processes and Documents, and complete the ‘Additional Qualification Approval Request Form,’ which can then be returned to [email protected] for the attention of your Account Manager. New Centres If you are interested in offering this qualification, but are not yet a NOCN Approved Centre and would like more information about becoming a NOCN centre and offering this qualification please see Become a Registered Centre on our website https://www.nocn.org.uk/customers/nocn-centres/ and click Become a Centre. External Verification

Once recognised as a Centre, NOCN will allocate an External Quality Assurer. The External Quality Assurer will have ongoing responsibility for monitoring the Centre’s compliance with the requirements of centre recognised status.

The External Quality Assurer will make regular visits to all Centres. During these visits he/she will:

Monitor the Centre’s compliance with the Centre Recognition agreement by reviewing course documentation, meeting managers, tutors, internal quality assurers, learners and administrative staff.

Verify recommendations for achievement submitted by the centre via Quartzweb.

Refer to the NOCN Quality Assurance User Guide for further information on the External Quality Assurance process.

Required Resources for Delivering these Qualifications As part of the requirement to deliver these qualifications there is an expectation that staff undertaking roles as part of the delivery and assessment of the qualification have a demonstrable level of expertise.

mailto:[email protected]



https://www.nocn.org.uk/customers/nocn-centres/

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Tutor/Assessor NOCN expects that Tutors/Assessors are able to demonstrate the following competencies: Be technically competent in business administration and/or have experience of

delivering training within the area. The minimum expectation is that the level of experience should be at the same level as the training that is to be delivered.

An occupational knowledge of business administration. The minimum expectation is

that the level of knowledge should be at the same level as the training that is to be delivered.

Hold a recognised teaching qualification or, for new tutors, undertake and complete

initial teacher training to a minimum Level 3 standard within 12 months of taking up the tutor role.

Centre staff may undertake more than one role, e.g. tutor and assessor or internal verifier, but they cannot carry out any verification on work that they have previously assessed.

Internal Verifier

Each centre must have internal verification policies and procedures in place to ensure that decisions made by assessors are appropriate, consistent, fair and transparent, and that they do not discriminate against any learner. The policies and procedures must be sufficient to secure the quality of the award, ensuring validity, reliability, and consistency.

NOCN expects that an Internal Verifier is able to demonstrate the following competencies: They should: Be technically competent in business administration and/or have experience of

delivering training within the area. The minimum expectation is that the level of experience should be at the same level as the training that is to be delivered.

An occupational knowledge of business administration. The minimum expectation is

that the level of knowledge should be at the same level as the training that is to be delivered.

NOCN supports and recognises Centres’ internal quality assurance systems which support the above; any system should encourage standardisation and sharing of good practice.

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Continuing Professional Development (CPD)

Centres are expected to support their staff, ensuring that their subject knowledge remains current and that their members of staff are up to date with regards to best practice in delivery, assessment and verification.

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Unit Information The NOCN Level 2 Diploma in Business Administration consists of 6 mandatory units and various optional units which are detailed in Appendix 2. The NOCN Level 3 Diploma in Business Administration consists of 5 mandatory units and various optional units which are detailed in Appendix 2. To achieve these qualifications the learner must provide evidence of learning and achievement against all of the assessment criteria within each unit. However a number of assessment criteria can be taught and assessed through one activity. 3.1. Accessing the unit content

All units are hyperlinked in the Unit List below, however units can be accessed via the NOCN website. Go to the Qualifications and Units page of the NOCN website: http://www.nocn.org.uk/qualifications_and_units/search Click ‘Show advanced Options,’ then ‘Units only.’

http://www.nocn.org.uk/qualifications_and_units/search

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The quickest, most accurate way to search for a unit is by using the last four units of the Ofqual unit reference number (RITS code). For example, for unit L/506/2083, search below ‘2083’ then select the relevant unit title. You can also search for a unit by full title or keyword. You can filter further by level or credit value. Once searched the results will appear low down on the screen and you may need to scroll down to view them. The search result will be a page containing basic unit information, the yellow ‘Download Unit Content’ button and a list of qualifications that this unit appears in.

Once a search has been undertaken and a unit or qualification has been selected, at the bottom of the screen there is a ‘Return to qualifications & units’ option which will take you back to your original search and results. The units can also be accessed via the Ofqual website, The Register of Regulated Qualifications http://register.ofqual.gov.uk

http://register.ofqual.gov.uk/

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Assessment and Evidence The qualifications/units must be assessed in line with the ‘Skills CFA Assessment Strategy Competence units (S/NVQ) Business Administration, Customer Service, Management and Leadership’ (see Appendix 1). The NOCN Suite of Business Administration qualifications are internally assessed qualifications. Learners must provide evidence of learning and achievement against all of the assessment criteria specified within each unit. The NOCN Suite of Business Administration qualifications are knowledge and competence based qualifications and as such, the units offer the opportunity for learners to achieve a balance of practical skill and knowledge. Centres must ensure that knowledge based learning is substantive, and relevant to the work or events likely to be encountered in the course of a business administration job role. The centre must ensure that the assessment activities are: Valid The assessment activity must be fit for purpose which means that the

assessment tasks measure the intended outcomes of the unit. They should afford the learner an opportunity to provide sufficient evidence of learning to meet the assessment criteria at the appropriate level.

Sufficient The assessment activities afford the learner an opportunity to provide

sufficient evidence of learning to meet the assessment criteria.

Reliable Assessment activities must generate clear and consistent outcomes across all assessors.

Although the activities may be applied to differing scenarios and in different contexts, with different learners, the evidence sought by the activity must be assessed with a universal standard to ensure that the resulting assessment decisions are consistent across all assessors and centres offering the qualification.

Authentic Evidence presented must be the learner’s own work. Fair and Equitable Assessment Assessment within the NOCN Suite of Business Administration qualifications is designed to be accessible and inclusive. The assessment methodology is appropriate for individual assessment or for groups of learners.

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Learners with Particular Requirements

If you are a NOCN Recognised Centre and have learners with particular requirements, please see the NOCN Reasonable Adjustments Policy and Procedure found on the NOCN website at www.nocn.org.uk This policy gives clear guidance on the reasonable adjustments and arrangements that can be made to take account of disability or learning difficulty without compromising the assessment criteria. The NOCN Centre Recognition process requires the centre to hold policy statements on Equal Opportunities, Diversity and Disability Discrimination which will be reviewed by NOCN. Please contact [email protected] for further details. Recognised Prior Learning

Recognition of prior learning is an assessment method leading to the award of credit. The process involves considering if a learner can meet the specified assessment requirements for a unit through knowledge, understanding or skills that they possess already, as a consequence, they do not need to undertake a course of learning.

Centres are encouraged to recognise previous achievements and experience, both formal, for example through accredited units or qualifications and informal, for example through continuous learning. This involves the recognition of achievement from a range of activities that will have been assessed through any valid method of assessment.

When using the process of the recognition of prior learning, it is essential that the assessment requirements of a specific unit or, more exceptionally, a qualification have been met. The evidence of learning provided must be sufficient, reliable, authentic and valid. Functional Skills

For more information see the Functional Skills criteria for English, ICT and/or maths on the NOCN website: NOCN Functional Skills - Centres

Functional Skills form a vital part of the Apprenticeship Framework to which these qualifications are linked. The learning required for these qualifications can contribute towards the learning for Functional Skills:

o English skills can be practised through statements, descriptions and explanations of practical work carried out, e-mails sent, and meeting notes as well as through research and interactions with colleagues.

o Maths skills can be developed through monitoring of actions in business meetings using a numerical formula, statistical and business data and financial tasks.

http://www.nocn.org.uk/


http://www.nocn.org.uk/learning_providers/functional_skills

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o ICT skills can be developed when storing and referencing work, word-processing, using spreadsheets and internet research.

Assessment and Evidence for the units Centres can use a variety of assessment activities to capture evidence of learners’ understanding. Activities may include:

Case Studies Oral Question and Answer Role Play/Simulation Report Practice file Reflective Log or Diary Practical Demonstration Written Question and Answer/Test/Exam

Forms and guidance for gathering learner evidence against the individual assessment criteria are available for download in Word format on the NOCN website: http://www.nocn.org.uk/qualifications_and_units/additional_qualification_documents. Alternatively, centres can use their own paperwork provided they ensure that the learners’ work is ordered and portfolio references provided as required.

http://www.nocn.org.uk/qualifications_and_units/additional_qualification_documents

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Appendix 1 – Skills CFA Assessment Strategy Competence units (S/NVQ) Administration, Customer Service, Management and Leadership

1. Introduction This Assessment Strategy provides principles and guidance to Awarding Organisations for the assessment of competence-based units and qualifications (including Scottish Vocational Qualifications and National Vocational Qualifications) within Business Administration, Customer Service and Management and Leadership in England, Scotland, Wales and Northern Ireland. This document outlines Skills CFA principles in regards to:

external quality control of assessment

requirements of assessor and verifiers

evidence

employer direct model. These principles are in addition to the generic criteria that Awarding Organisations must meet for delivery of qualifications as required by the qualification regulators, for example Ofqual’s Regulatory Arrangements for the Qualifications and Credit Framework and any regulatory requirements specified by the SQA Accreditation. This strategy should only be used for the assessment of the Business Administration, Customer Service and Management and Leadership competence-knowledge based units and qualifications owned by Skills CFA. Units which have been imported by Skills CFA into their apprenticeships or competence-based qualifications will be assessed in compliance with their relevant assessment strategies. Awarding Organisations may assess knowledge-only units as they see fit.

2. External quality control of assessment The quality of the assessment process is the responsibility of Awarding Organisations. However, Skills CFA encourages flexibility and innovation of approach, alongside robust systems to support quality control. Awarding Organisations are also encouraged to detail their approach to external verification, risk assessment and data requests. 2.1 External verification

Awarding Organisations are responsible for the competence of external verifiers. It is the responsibility of Awarding Organisations to monitor centres' performance in accordance with regulatory requirements.

Awarding Organisations must consistently apply external verification processes at all assessment centres delivering competence-based

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qualifications. These should be underpinned by standard risk assessment and risk management processes.

2.2 Risk assessment

Awarding Organisations must carry out standard risk assessments for all qualification assessment centres that are delivering competence-based qualifications. Identified risks must be managed appropriately.

Awarding Organisations must retain evidence to prove that a risk assessment has been carried out for each approved centre, and that a strategy to minimise any identified risk has been implemented.

2.3 Data requests

Each quarter, Awarding Organisations must provide registration and achievement data at all qualification levels and unit levels (where possible) to Skills CFA.

3. Requirements of assessors, external and internal verifiers Candidates may be assessed, moderated or verified at work either by several appointed individuals. 3.1 Assessors The primary responsibility of an Assessor is to assess candidates’ performance in a range of tasks and to ensure the evidence submitted by the candidate meets the requirements of the assessment criteria. It is important that an assessor can recognise occupational competence as specified by the national standard. Assessors therefore need to have a thorough understanding of assessment and quality assurance practices, as well as have in-depth technical understanding related to the qualifications for which they are assessing candidates. To be able to assess candidates, Assessors must:

hold an appropriate qualification, as specified by the appropriate regulatory authority, confirming their competence to assess candidates undertaking competence-based units and qualifications. Assessors holding older qualifications must be able to demonstrate that they are assessing to the current standards;

OR

Be working towards an appropriate qualification, as specified by the appropriate regulatory authority. Any Assessors working towards an appropriate qualification

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must ensure their decisions are countersigned by a suitably-qualified assessor/verifier and should be supported by a qualified assessor throughout their training period.

Be “occupationally competent”. Assessors must provide current evidence of competence, knowledge and understanding in the areas to be assessed. This will normally be achieved through demonstrating competence in the roles which are to be assessed or demonstrated by relevant experience and continuing professional development (CPD) which may include the achievement of qualifications relevant to the areas being assessed.

Have a full and current understanding of the units of competence and requirements of the qualifications being assessed, including the quality of assessment and the assessment process.

It is the responsibility of approved centres to select and appoint assessors. 3.2 External quality assurer (EQA) (also known as External Verifier) (EV) The primary responsibility of EQAs is to assure quality of internal verification and assessments across the centres for which they are responsible. EQAs must have a thorough understanding of quality assurance and assessment practices, as well as in-depth technical knowledge related to the qualifications that they are externally verifying. EQAs must:

hold an appropriate qualification as specified by the appropriate regulatory authority, confirming their competence to verify competence-based assessments. EQAs holding older qualifications must be able to demonstrate that they are verifying to the current standards;

OR

Be working towards an appropriate qualification, as specified by the appropriate regulatory authority. If EQAs are working towards an appropriate qualification, their decisions must be countersigned by a suitably qualified EQA (the need for countersigning the decisions of EQAs working towards a qualification applies to England and Wales and not Scotland) and should be supported by a qualified EQA throughout their training period.

Be “occupationally competent”. EQAs must demonstrate sufficient and current understanding of the qualifications to be verified, and know how they are applied in business.

Demonstrate competent practice in external verification of assessment, and demonstrate understanding of the principles and practices of external verification of assessment, including the quality of assessment and the assessment process.

It is the responsibility of the awarding body to select and appoint EQAs.

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3.3 Internal quality assurer (IQA) (also known as Internal Verifier (IV) A primary responsibility of IQAs is to assure the quality and consistency of assessments by the assessors for whom they are responsible. IQAs therefore need to have a thorough understanding of quality assurance and assessment practices, as well as sufficient technical understanding related to the qualifications that they are internally verifying. It will be the responsibility of the approved centre to select and appoint IQAs. IQAs must:

hold an appropriate qualification, as specified by the appropriate regulatory authority, confirming their competence to internally verify competence-based assessments and candidates. IQAs holding older qualifications must be able to demonstrate that they are verifying to the current standards;

OR

Be working toward an appropriate qualification, as specified by the appropriate regulatory authority. If an IQA is working towards an appropriate qualification, their decisions must be countersigned by a suitably qualified IQA (the need for countersigning the decisions of IQAs working towards a qualification, applies to England and Wales and not Scotland) and should be supported by a qualified IQA throughout their training period.

Be “occupationally competent”. IQAs must demonstrate sufficient and current understanding of the qualifications to be internally verified, and know how they are applied in business.

Demonstrate competent practice in internal verification of assessment, and demonstrate understanding of the principles and practices of internal verification of assessment, including the quality of assessment and the assessment process.

Skills CFA and awarding organisations requires all assessors, moderators and verifiers to maintain current Business Administration, Customer Service and Management and Leadership competence to deliver these functions. Skills CFA recognises this can be achieved in many ways. However, such information must be formally recorded in individual CPD records that are maintained in assessment centres.

4. Evidence 4.1 Evidence from Workplace Performance

Evidence of occupational competence of all competence units at any level, should be generated and collected through performance under workplace

26


conditions. This includes the knowledge-based learning outcomes and assessment criteria of the competence units.

These conditions would be those typical to the candidate's normal place of work. The evidence collected under these conditions should also be as naturally occurring as possible. It is accepted that not all employees have identical workplace conditions and therefore there cannot be assessment conditions that are identical for all candidates. However, assessors must ensure that, as far as possible, the conditions for assessment should be those under which the candidate usually works.

4.2 Simulation

Simulation can be applied to all units listed in Appendix B.

Where simulation is used for units at Level 2 and above, it should only form a small part of the evidence for the qualification.

Evidence may be produced through simulation solely in exceptional circumstances. The exceptional circumstances, under which simulation is possible, are those situations that are not naturally or readily occurring, such as response to emergencies.

Simulation must be undertaken in a ‘realistic working environment’ (RWE). A RWE is “an environment which replicates the key characteristics in which the skill to be assessed is normally employed". The RWE must provide conditions the same as the normal day-to-day working environment, with a similar range of demands, pressures and requirements for cost-effective working. Guidelines for using RWE can be found in Appendix A.

5. Employer direct model Skills CFA encourages the use of an employer direct model. The employer direct model is where colleagues, supervisors and/or managers in the workplace are involved in the assessment process. Under this model, the employer, with the agreement of their Awarding Organisation may choose between:

Achieving the appropriate regulatory body approved unit qualifications for assessment;

OR

Demonstrating that the employer’s training and development activity undertaken to prepare, validate and review these assessment roles, maps 100% to the National Occupational Standards which these qualifications are based on. The mapping process must be agreed by the awarding organisation as providing the equivalent level of rigour and robustness as achievement of the unit qualification.

In order to use the employer direct model:

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An organisation must:

o have staff who have achieved, or be working towards achieving, appropriate regulatory body approved unit qualifications for assessment, moderation or verification;

OR

o seek guidance and approval from an awarding organisation to

demonstrate that they have: appropriate processes in place to facilitate assessment,

moderation or verification functions carried out 100% mapping of the trainer, supervisor or

managers’ assessment, moderation or verification skills and knowledge to the National Occupational Standards upon which the qualifications above are based.

An Awarding Organisation must:

o offer this model to employers only o supply information on the requirements for internal and external

moderation/verification activities to assessment centres.

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6. Appendix A – Realistic Working Environment Guidelines Realistic Working Environment (RWE) can be applied to all the units in Appendix B. It is essential that organisations wishing to operate a RWE operate in an environment which reflects a real work setting. This will ensure that any competence achieved in this way will be sustained in real employment. To undertake the assessment in a RWE the following guidelines must be met:

1. the RWE is managed as a real work situation 2. assessment must be carried out under realistic business pressures 3. all services that are carried out should be completed in a way, and to a timescale,

that is acceptable in business organisations 4. candidates must be expected to achieve a volume of work comparable to normal

business practices 5. the range of services, products, tools, materials and equipment that the

candidates use must be up to date and available 6. account must be taken of any legislation or regulations in relation to the type of

work that is being carried out 7. candidates must be given workplace responsibilities to enable them to meet the

requirements of the units 8. customer perceptions of the RWE is similar to that found in the work situation

being represented 9. candidates must show that their productivity reflects those found in the work

situation being represented.

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7. Appendix B – Simulation: a list of units Simulation can only be applied to the following competence units: Business Administration

Skills CFA Ref.

Unit Title Level

B&A 3 Work with others in a business environment 1

B&A 4 Health and safety in a business environment 1

B&A 5 Manage time and workload 1

B&A 6 Use a telephone and voicemail system 1

B&A 7 Prepare text from notes 1

B&A 8 Meet and welcome visitors in a business environment 1

B&A 9 Handle mail 1

B&A 10 Use office equipment 1

Customer Service

Skills CFA Ref.

Unit Title Level

CS 2 Communication in customer service 1

CS 3 Record details of customer service 1

CS 4 Deal with customer queries, requests and problems 1

Management and Leadership

Skills CFA Ref.

Unit Title Level

M&L 17 Manage conflict within a team 3

M&L 31 Discipline and grievance management 4

M&L 44 Manage redundancy and redeployment 4

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Appendix 2 – Unit Lists

NOCN Level 2 Diploma in Business Administration - 601/5020/8 Rules of Combination: The learner must achieve a minimum of 45 credits. 21 credits from Mandatory Group A and a minimum of 14 credits from Optional Group B. A maximum of 10 credits can be achieved from Optional Group C and a maximum of 6 credits can be achieved from Optional Group D. A minimum of 36 credits must be achieved at Level 2 and above. Mandatory Group A

Ofqual Unit Code

Unit Title Mandatory or Optional

Credit Value

Level

H/506/1893 Communication in a business environment

Mandatory 3 L2

A/506/1964 Understand employer organisations Mandatory 4 L2

J/506/1899 Principles of providing administrative services

Mandatory 4 L2

T/506/1901 Principles of business document production and information management

Mandatory 3 L2

L/506/1788 Manage personal performance and development

Mandatory 4 L2

R/506/1789 Develop working relationships with colleagues

Mandatory 3 L2

Optional Group B

Ofqual Unit Code


Credit Value

Level

A/506/1883 Administer the recruitment and selection process

Optional 3 L2

D/506/1813 Handle mail Optional 3 L2

D/506/1875 Organise business travel or accommodation

Optional 4 L2

H/506/1814 Provide reception services Optional 3 L2

H/506/1876 Provide administrative support for meetings

Optional 4 L2

K/506/1815 Prepare text from notes using touch typing

Optional 4 L2

http://www.nocn.org.uk/assets/0001/3976/H-506-1893.pdf

http://www.nocn.org.uk/assets/0001/3337/A-506-1964.pdf

http://www.nocn.org.uk/assets/0001/4136/J-506-1899.pdf

http://www.nocn.org.uk/assets/0001/4137/T-506-1901.pdf

http://www.nocn.org.uk/assets/0001/3441/L-506-1788.pdf

http://www.nocn.org.uk/assets/0001/3423/R-506-1789.pdf


http://www.nocn.org.uk/assets/0001/3347/D-506-1813.pdf




http://www.nocn.org.uk/assets/0001/3985/K-506-1815.pdf

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L/506/1807 Manage diary systems Optional 2 L2

L/506/1810 Collate and report data Optional 3 L2

L/506/1869 Contribute to the organisation of an event

Optional 3 L2

L/506/1905 Employee rights and responsibilities Optional 2 L2

M/506/1816 Prepare text from shorthand Optional 6 L2

M/506/1895 Buddy a colleague to develop their skills

Optional 3 L2

R/506/1811 Store and retrieve information Optional 4 L2

R/506/1887 Administer parking dispensations Optional 3 L2

R/506/1890 Administer finance Optional 4 L2

T/506/1817 Prepare text from recorded audio instruction

Optional 4 L2

T/506/1865 Archive information Optional 3 L2

T/506/1879 Administer human resource records Optional 3 L2

Y/506/1809 Produce business documents Optional 3 L2

Y/506/1812 Produce minutes of meetings Optional 3 L2

A/506/1799 Meet and welcome visitors in a business environment

Optional 2 L1

D/506/1794 Health and safety in a business environment

Optional 2 L1

K/506/1796 Use a telephone and voicemail system Optional 2 L1

A/506/1916 Contribute to the development and implementation of an information system

Optional 6 L3

F/506/1917 Monitor information systems Optional 8 L3

K/506/1913 Develop a presentation Optional 3 L3

M/506/1914 Deliver a presentation Optional 3 L3

M/506/1945 Analyse and present business data Optional 6 L3

Y/506/2295 Maintain and issue stationery and supplies

Optional 3 L2

J/506/1868 Use and maintain office equipment Optional 2 L2





http://www.nocn.org.uk/assets/0001/3991/M-506-1816.pdf








http://www.nocn.org.uk/assets/0001/4015/Y-506-1809.pdf






http://www.nocn.org.uk/assets/0001/3972/F-506-1917.pdf






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Optional Group C

Ofqual Unit Code


Credit Value

Level

M/502/4300 Using Email Optional 3 L2

F/502/4396 Bespoke Software Optional 3 L2

F/502/4625 Spreadsheet Software Optional 4 L2

J/502/4559 Data Management Software Optional 3 L2

M/502/4622 Presentation Software Optional 4 L2

R/502/4628 Word Processing Software Optional 4 L2

R/502/4631 Website Software Optional 4 L2

A/506/2130 Deliver customer service Optional 5 L2

F/506/1934 Participate in a project Optional 3 L3

F/601/8320 Processing customers' financial transactions

Optional 4 L2

T/505/1238 Payroll Processing Optional 5 L2

R/506/2134 Process information about customers Optional 3 L2

Y/506/2149 Develop customer relationships Optional 3 L2

Optional Group D

Ofqual Unit Code


Credit Value

Level

A/506/1818 Understand the use of research in business

Optional 6 L2

D/506/1939 Understand the legal context of business

Optional 6 L3

D/502/9928 Principles of marketing theory Optional 4 L2

D/502/9931 Principles of digital marketing Optional 5 L2

K/503/8194 Principles of customer relationships Optional 3 L2

L/506/2083 Understand working in a customer service environment

Optional 3 L1

R/505/3515 Know how to publish, integrate and share using social media

Optional 5 L2

F/505/6880 Exploring Social Media Optional 2 L2

L/505/3514 Understand the safe use of online and social media platforms

Optional 4 L2























33


J/506/1806 Principles of equality and diversity in the workplace

Optional 2 L2

R/506/2294 Principles of team leading Optional 5 L2

NOCN Level 3 Diploma in Business Administration – 601/5021/X

Rules of Combination: The learner must achieve a minimum of 58 credits. 27 credits from Mandatory Group A and a minimum of 13 credits from Optional Group B. A maximum of 10 credits can be achieved from Optional Group C and a maximum of 8 credits can be achieved from Optional Group D. A minimum of 40 credits must be achieved at Level 3 and above. Mandatory Group A

Ofqual Unit Code


Credit Value

Level

D/506/1942 Principles of business Mandatory 10 L3

R/506/1940 Principles of business communication and information

Mandatory 4 L3

Y/506/1910 Communicate in a business environment

Mandatory 4 L3

Y/506/1941 Principles of administration

Mandatory 6 L3

T/506/2952 Manage personal and professional development

Mandatory 3 L3

Optional Group B

A/506/1916 Contribute to the development and implementation of an information system

Optional 6 L3 CAR551 15.4

D/506/1911 Contribute to the improvement of business performance


F/506/1920 Administer parking and traffic challenges, representations and civil parking appeals


H/506/1912 Negotiate in a business environment


J/506/1918 Evaluate the provision of business travel or accommodation














34


K/506/1913 Develop a presentation Optional 3 L3 CAR508 15.4

K/506/1944 Manage an office facility Optional 4 L3 CAR713 15.2

L/506/1919 Provide administrative support in schools


L/506/1936 Build legal case files Optional 5 L3 CAR711 15.2

M/506/1914 Deliver a presentation Optional 3 L3 CAR509 15.4

M/506/1945 Analyse and present business data


R/506/1923 Administer statutory parking and traffic appeals


T/506/1915 Create bespoke business documents


T/506/1932 Administer parking and traffic debt recovery


Y/506/1938 Manage legal case files Optional 5 L3 CAR712 15.2

A/506/1883 Administer the recruitment and selection process


D/506/1813 Handle mail Optional 3 L2 CAR507 15.4

D/506/1875 Organise business travel or accommodation


H/506/1876 Provide administrative support for meetings


K/506/1815 Prepare text from notes using touch typing


L/506/1869 Contribute to the organisation of an event


L/506/1905 Employee rights and responsibilities


M/506/1816 Prepare text from shorthand


M/506/1895 Buddy a colleague to develop their skills


R/506/1811 Store and retrieve information


R/506/1887 Administer parking dispensations


R/506/1890 Administer finance Optional 4 L2 CAR677 15.2

T/506/1817 Prepare text from recorded audio instruction

























35


T/506/1879 Administer human resource records


Y/506/1809 Produce business documents


Y/506/1812 Produce minutes of meetings


D/506/1956 Resolve administrative problems


H/506/1957 Prepare specifications for contracts


R/506/1954 Support environmental sustainability in a business environment


J/506/1935 Administer legal files Optional 5 L3 CAR710 15.2

F/506/1917 Monitor information systems


Y/506/2295 Maintain and issue stationery and supplies


Optional Group C

A/506/1821 Manage team performance

Optional 4 L3

F/506/1934 Participate in a project Optional 3 L3

J/506/1921 Manage individuals' performance

Optional 4 L3

K/506/1930 Implement and maintain business continuity plans and processes

Optional 4 L3

L/506/1922 Manage individuals' development in the workplace

Optional 3 L3

M/506/1928 Procure products and/or services

Optional 5 L3

T/506/1820 Promote equality, diversity and inclusion in the workplace

Optional 3 L3

T/506/1929 Implement change Optional 5 L3

Y/506/1924 Chair and lead meetings

Optional 3 L3

J/502/4397 Bespoke Software Optional 4 L3

J/502/4626 Spreadsheet Software Optional 6 L3

T/502/4556 Database Software Optional 6 L3






















36


Y/502/4629 Word Processing Software

Optional 6 L3

T/502/4301 Using Email Optional 3 L3

L/506/2150 Organise and deliver customer service

Optional 5 L3

R/506/2151 Resolve customers' complaints

Optional 4 L3

A/506/1995 Manage a budget Optional 4 L4

J/506/1949 Develop and maintain professional networks

Optional 3 L4

K/506/1989 Manage physical resources

Optional 4 L4

K/506/1992 Prepare for and support quality audits

Optional 3 L4

L/506/2004 Manage business risk Optional 6 L4

R/506/1999 Manage a project Optional 7 L4

Y/506/1955 Develop and implement an operational plan

Optional 5 L4

J/506/2292 Encourage innovation Optional 4 L3

Y/502/4632 Website Software Optional 5 L3

T/502/4623 Presentation Software Optional 6 L3

R/506/2909 Recruitment, selection and induction practice

Optional 6 L4

Optional Group D

Ofqual Unit

Code Unit Title Mandatory or

Optional Credit Value

Level

F/502/9937 Principles of digital marketing and research

Optional 7 L3

J/502/9938 Principles of marketing stakeholder relationships

Optional 3 L3

K/502/9933 Principles of market research Optional 5 L3

T/502/9935 Principles of marketing and evaluation

Optional 7 L3

Y/506/2152 Understand the customer service environment

Optional 5 L3

D/506/1939 Understand the legal context of business

Optional 6 L3






















37


R/503/9324 Principles of Social Media within a Business

Optional 6 L3

F/506/2596 Principles of leadership and management

Optional 8 L3



38


Appendix 3 - Resource suggestions The Council for Administration website - http://www.skillscfa.org/ Apprenticeship Resources - Skills CFA Apprenticeship Resources eHow Information on business communication skills including listening and writing skills, setting up document archiving systems and storage. eHow - Business communication skills eHow - Document archiving Business Balls

A variety of business-related resources which can be used to improve skills and knowledge on a wide range of key areas such as negotiation, customer services and marketing and advertising topics.

http://businessballs.com/ Bized Business education resource site on a range of business topics including finance and data management. http://www.bized.co.uk/ BBC website – business section The BBC’s business news section with latest updates as well as business features and analysis. www.bbc.co.uk/news/business MindTools Online articles and educational toolkits covering a wide range of areas including communicating in person and in writing, writing meeting notes, presentation skills, negotiation techniques, mentoring skills and personal and professional development. http://www.mindtools.com/ Gov.UK

http://www.skillscfa.org/

http://www.skillscfa.org/apprenticeships/resources.html?highlight=YToxOntpOjA7czo5OiJyZXNvdXJjZXMiO30=

http://www.ehow.com/how_4795324_improve-business-communication-skills.html

http://businessballs.com/

http://www.bized.co.uk/

http://www.bbc.co.uk/news/business

http://www.mindtools.com/

39


The central Government website which includes links to the Department for Business, Innovation & Skills as well as links to information on the Data Protection Act, the Equality Act 2010, the Digital Economy Act, recruitment-hiring, tax and payroll. https://www.gov.uk/ http://www.legislation.gov.uk/ The Data Protection Act Shop: Data Protection Act Made Easy Information on Data Protection principles and keeping data secure including checklists, templates and questionnaires. http://www.data-protection-act.co.uk/ Information Commissioner’s Office Information on the Data Protection Act including business obligations and compliance requirements for the protection of personal information and access provision. https://ico.org.uk/for-organisations/ Computer Weekly Information on technology topics including data storage and management, social media and web development. http://www.computerweekly.com/ Chartered Management Institute Information on setting objectives and personal development. (Membership required). http://www.managers.org.uk/ ACAS – the Advisory, Conciliation and Arbitration Service Advice and guidance on, for example, employee relations, employee rights and responsibilities, supporting management, well-being in the workplace and good practice at work. Also has useful resources such as templates for letters, checklists, booklets, podcasts and the ACAS blog. ACAS The Mailing Preference Service

https://www.gov.uk/

http://www.legislation.gov.uk/

http://www.data-protection-act.co.uk/

https://ico.org.uk/for-organisations/

http://www.computerweekly.com/

http://www.managers.org.uk/

http://www.acas.org.uk/index.aspx?articleid=1461

40


Advice and guidance on stopping junk mail including a useful ‘Links’ page of other organisations. http://www.mpsonline.org.uk/mpsr/ Wikihow How to organise business accommodation http://www.wikihow.com/Organize-Executive-Accommodations How to manage an event http://www.wikihow.com/Manage-an-Event Tips on being a good personal assistant http://www.wikihow.com/Be-a-Good-Personal-Assistant Health and Safety Executive Agency of the UK Government with information on Health and Safety at Work Act and information on health and safety rights and responsibilities. http://www.hse.gov.uk/legislation/ The Chartered Institute of Personnel and Development (CIPD) A wide variety of guidance such as survey reports, Employment Law FAQs, podcasts, practical tools as well as factsheets including corporate responsibility, learning and development, recruitment and retention. (Membership required for full access to some of the information). http://www.cipd.co.uk/ About.com Marketing Marketing tips and branding. http://marketing.about.com/ The Institute of Customer Service The Institute of Customer Service website has information on customer service standards and benchmarking as well as institute research and service standards case studies. http://www.instituteofcustomerservice.com/ The Chartered Institute of Marketing

http://www.mpsonline.org.uk/mpsr/

http://www.wikihow.com/Organize-Executive-Accommodations

http://www.wikihow.com/Manage-an-Event

http://www.wikihow.com/Be-a-Good-Personal-Assistant

http://www.hse.gov.uk/legislation/

http://www.cipd.co.uk/

http://marketing.about.com/

http://www.instituteofcustomerservice.com/

41


Latest research, news and surveys plus marketing resources such as the marketing toolkit. http://www.cim.co.uk/ YouTube Videos on a range of business topics including customer service training, business meetings and making and receiving business telephone calls https://www.youtube.com/ Books Lapsley A – Business & Administration Student Handbook Level 2 (CFA, 2010) ISBN: 9780956773807 Lapsley A – Business & Administration Student Handbook Level 3 (Skills CFA, 2011) ISBN: 9780956773821 Needle D – Business in Context: An Introduction to Business and its Environment (4th edition) (Cengage Learning Business Press, 2004) ISBN: 9781861529923 Sutherland J and Sutherland D – Business and Administration NVQ Level 2 (Hodder Education, 2011) ISBN: 9781444144208 Sutherland J and Sutherland D – Business and Administration NVQ Level 3 (Hodder Education, 2011) ISBN: 9781444144222 The range of books ‘...for Dummies’ covers such areas as Customer Service, Business, Project Management, Building a Website, Event Management and Negotiation, for example. Other Live business events and exhibitions offering workshops, talks and an opportunity to meet business owners and professionals. Note: this is not an exhaustive list

http://www.cim.co.uk/

https://www.youtube.com/

NOCN Level 2 Diploma in Business Administration NOCN Level 3 Diploma in Business Administration

42

Appendix 4 - Assessment Documentation 1. Learner Evidence Record Unit 1 NOCN Level 2 Diploma in Business Administration Unit Title: Communication in a business environment

Assessment Criteria Evidence Portfolio Ref Completed By Signed Off By

1.1.

1.2.

1.3.

Learner Signature:

Tutor Signature:

Confirmation of Achievement of Unit – Date:

43


Evidence Record cont…. NOCN Level 2 Diploma in Business Administration Unit Title: Communication in a business environment


2.1.

2.2.

2.3.

Learner Signature:

Tutor Signature:


44


2. Learner Evidence Record Unit 2 NOCN Level 2 Diploma in Business Administration Unit Title: Understand employer organisations


1.1

1.2

1.3

Learner Signature:

Tutor Signature:


45


Appendix 5 - Personal Learning and Thinking Skills

46


47


48


49


50


51


52


53


54


55


56


PLTS Declaration of completion

We confirm that all PLTS outcomes have been met by the apprentice named below:

Apprentice Name: Signature: Date: Employer Name: Position: Organisation: Signature: Date Training Provider Name: Position: Organisation: Signature: Date:

57


Appendix 6 – Feedback Sheet

Feedback Sheet

Tutor/Assessor Comments:

Learner comments:

Tutor/assessor sign:

Date:

Learner sign:

Date:

58
