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QUALIFICATION AND COURSE CATALOGUEPERSONAL EFFECTIVENESS
PERSONAL EFFECTIVENESS
Anger Management
Assertiveness At Work
Delivering Beyond Yourself
Emotional Intelligence
Facilitation Skills
Stress Management and Resilience
The Personal Development Toolkit
Time Management
“The course was very well presented and
ran. The quality of the material was
very high and the trainer really worked
to engage everyone”
Delegate, Time Management
Who is it for?
This anger management course is tailored towards individuals who have difficulty controlling their anger or find it hard to express their emotions effectively.
By attending, you will learn how to control your anger, stopping it from affecting decisions and performance at work.
As stress and anger can come in at any stage of working life, this course, which takes place at our Central London training centre, is suitable for individuals from any job role within an organisation.
What is it about?
Sometimes there’s no getting away from the people, situations or things that drive you mad. The only thing you can do is learn to manage your response and that’s what this anger management course will help with - learning to stay in control at these times of stress.
This course will teach you practical relaxation techniques to keep you calm. You will learn to look at the causes of your anger and uncover the most effective way for you to keep your cool.
What topics does this course cover?
o Management of your anger for more positive outcomes o New ways to remain calm in times of high pressure or stress o Self understanding to identify the root causes of anger o Improved relationships at work and home o Relaxation techniques to regulate the physical symptoms of anger o Assertiveness skills to combat anger in others and achieve objective
What topics are covered on this course
o What is anger?
o Assertive anger rights and assertive behaviour
o Positive self statements
o Effective problem solving routines
o Cognitive restructuring - new ways to think and respond
o Physical relaxation techniques - breathing and exercise
o Learn emotion triggers and responses
o Gain professionalism - transactional analysis (PAC states)
o Introduce a cognitive behavioural approach to assist when times get tough
o Cope with escalating states of anger by recognising and acting on symptoms
o Understand the power of positivity
ANGER MANAGEMENT
Learn how to stop anger affecting your decisions and performance with this anger management course.
Personal Effectiveness
12 CPD Points
Duration: 2 days | Cost: £925 (+VAT)
Courses are delivered in training centres in central London. We can also run courses in-company at a venue of your choice.
Click here to find out more.
To speak to a member of our learning team: Tel: 020 7932 2760 | In-company Tel: 020 7520 6950
Email: [email protected] Web: www.watsonmartin.com/contact-us
Who is it for?
This assertiveness at work course is for anyone who finds it challenging to be assertive in a positive, confident way when addressing colleagues. This might mean that you feel that you don’t have enough gravitas on the work floor, that your decisions are often overridden, or that you feel you are quite confrontational.
Individuals who are looking to attend this training course might find that they have difficulty saying ‘no’ to people and struggle to manage their workloads as a result. Through a lack of assertion, they may also find their ideas and opinions are being overshadowed by others.
It provides a general set of skills that will help learners become more assertive, no matter their job role or the challenges they face.
What is it about?
Many people find being assertive difficult and assume it’s a natural quality that can’t be taught. However that’s not the case. Assertiveness can be taught to anyone and this course demonstrates this theory by providing simple, effective and proven techniques that anyone can use to be more assertive both in and out of the workplace.
Learners on this course will discover how to make a positive change in their work and home lives by achieving the right balance of firmness and fairness. Learners assess their behaviour honestly in a safe, supportive environment and then create a realistic, effective plan for positive change, supported by an expert facilitator. Everyone attending this course will learn how to say no effectively, give and receive criticism in a fair, productive way and recognise and overcome anxiety.
ASSERTIVENESS AT WORK
Learn how to be assertive by communicating in a confident and self-assured manner, while minimising confrontation and conflict.
Personal Effectiveness
12 CPD Points
Duration: 2 days | Cost: £925 (+VAT)
By attending this course you will gain:
o a renewed confidence, and techniques to stand up for yourself in any situation
o the ability to calm aggression or overcome passivity
o the respect of your colleagues as you start saying what you really mean, even in difficult situations
o a toolkit of methods to cope in different situations
o improved communication skills
o a checklist to guide your behaviour in practice
What are the benefits to my organisation?
o Better interpersonal relationships will result in a happier, more productive office
o Assertiveness means tasks can be delegated and managed more efficiently
o The ability to say ‘no’ means better time management, supporting improved performance
o A more assertive employee is a more effective employee, who will get their point across clearly in any situation
What topics does this course cover?
Understanding assertiveness
o Understand what assertiveness really means
o Explore the traits of assertiveness and other behaviours
o Steady the passive / aggressive pendulum
o Realise and overcome the fears that hold you back
o Learn to respond to others rather than simply react
o Learn to say ‘no’, rather than ‘no problem’
Applying assertiveness
o The assertiveness toolkit - six different levels to tackle any situation
o Learn how to listen actively, and why listening skills are so important
o Develop your verbal and non-verbal communication skills
o Appreciate the motivations of other people
o Work through various scenarios, giving you the opportunity to put your new assertiveness skills into practice, in a supportive environment
o Two-way developmental and motivational feedback sessions with the other delegates, to help you use your learning back at work
ASSERTIVENESS AT WORK cont.
Personal Effectiveness
12 CPD Points
Duration: 2 days | Cost: £925 (+VAT)
Courses are delivered in training centres in central London. We can also run courses in-company at a venue of your choice.
Click here to find out more.
To speak to a member of our learning team: Tel: 020 7932 2760 | In-company Tel: 020 7520 6950
Email: [email protected] Web: www.watsonmartin.com/contact-us
Who is it for?
This self improvement course is for ambitious people from any role within an organisation who want to achieve more from their work.
You will learn how to empower yourself and as a result, become more satisfied at work.
What is it about?
This experiential, self improvement course is about discovering your inner strengths and exploring just how much better and more effective you can be at work.
As a result, this course will help you reach a new level of job satisfaction, empowerment, confidence and productivity. You will end up learning how to silence the inner voice of doubt that says “you can’t”!
By attending this course you will gain:
o the realisation of your true potential and how to fulfil it
o practical tools to unleash your imagination for outstanding results
o simple yet effective techniques to banish past fears to make the most of social and business occasions
o raised and maintained performance levels by enhancing your natural charisma
DELIVERING BEYOND YOURSELF
Unlock your hidden potential and make an impact at work with this self improvement course.
Personal Effectiveness
6 CPD Points
Duration: 1 day | Cost: £475 (+VAT)
What topics does this course cover?
How to deliver beyond yourself
o Break through the self-imposed barriers that limit your success
o Learn not to be afraid of failure
o Neutralise fear and re-ignite your motivation
How to have courage
o What helps us fight for what we want and achieve our goals
Unlock your potential
o Recognise where you are holding yourself back and unleash your full potential
o Unlock your imaginative self
o Exploring your character and your legacy
Unique communication skills for vitality
o How to energise and create a compelling physical presence
o How to relax by recognising, controlling and channelling your adrenaline
o How to form an instant bond with people on first meeting
o Dealing with silence by using effective stillness, posture and body language
o Connecting with colleagues or clients through comfortable eye contact
o Holding the attention and engaging difficult individuals or bigger groups
o Understanding the techniques to really contact and engage people as a potent business communication
DELIVERING BEYOND YOURSELF cont.
Personal Effectiveness
6 CPD Points
Duration: 1 day | Cost: £475 (+VAT)
Courses are delivered in training centres in central London. We can also run courses in-company at a venue of your choice.
Click here to find out more.
To speak to a member of our learning team: Tel: 020 7932 2760 | In-company Tel: 020 7520 6950
Email: [email protected] Web: www.watsonmartin.com/contact-us
Who is this training course for?
This Emotional Intelligence training course is ideal for those working in environments where there are frequent and challenging interactions with colleagues and customers.
Aimed at those who need to understand the underlying nature of their own and others’ responses, this training course will help those who want to improve the quality of their interactions. It will also provide delegates with the training they need to think, feel and behave professionally.
What is it about?
This course will help you understand how emotion impacts on work performance and interactions within the organisation. This training course highlights ways for participants to ensure they control and focus their emotions to increase their productivity for ‘task efficiency’ and ‘relational effectiveness’.
During this course you will be identifying and practising a combination of insight, skills and abilities. This will empower you to drastically improve your ability to assess what is driving a particular situation and adapt your behaviour to generate the most beneficial outcome and reach goals.
By attending this course you will gain:
o a clear understanding of how working relationships can be improved
o an insight into the underlying emotions which shape one’s own and others’ behaviours
o an ability to control and deal with one’s own emotions
o the skills to read and respond effectively to the emotions of others
o an understanding of how to build empathic relationships with others
EMOTIONAL INTELLIGENCE
This training course will equip you with the necessary skills to build strong working relationships through control of your reactions and emotions.
Personal Effectiveness
6 CPD Points
Duration: 1 day | Cost: £475 (+VAT)
What topics does this course cover?
Understanding how emotions work
o The relationship between emotion and intelligence
o The root cause of emotion
o How emotions can affect everything we think, feel and do
o The three families of emotion
o The difference between emotions and feelings
o Why we become emotionally over-sensitive
o How to avoid emotional confusion
How to manage and control one’s own emotions
o The difference between reaction and response
o The relationship between emotion and motivation
o Identifying the learned beliefs that shape many of our emotions
o Increasing self-motivation
o How to respond to others’ emotions
o Cultivating awareness of others’ emotions
o Non-verbal communication and how to listen with your eyes
o Developing emotional literacy
o The difference between empathy, sympathy and apathy
o Building empathic relationships
o The art of non-violent communication
EMOTIONAL INTELLIGENCE cont.
Personal Effectiveness
6 CPD Points
Duration: 1 day | Cost: £475 (+VAT)
Courses are delivered in training centres in central London. We can also run courses in-company at a venue of your choice.
Click here to find out more.
To speak to a member of our learning team: Tel: 020 7932 2760 | In-company Tel: 020 7520 6950
Email: [email protected] Web: www.watsonmartin.com/contact-us
Who is it for?
This facilitation skills training course is designed for individuals who are looking to improve overall performance of meetings and their teams. It will give valuable insights into how you can get more people to contribute to ideas and also an overview into understanding group dynamics.
Delegates attending this course, can be from any role within an organisation, but it’s recommended that they be from roles that require some form of leadership.
What is it about?
Through attending this course in facilitation, you will learn what it takes to make group situations much more effective.
You will gain the skills and techniques required to get the most out of individuals in challenging group situations, as well as formal meetings. However, this is not about chairing meetings. Instead, this course will show you how to stimulate group dynamics in focus groups, team development workshops and committees.
This can be done through an improved understanding of group dynamics, basic problem solving techniques and exploring left and right brain thinking.
By attending this course you will gain:
o an understanding of group dynamics
o confidence to handle those who are domineering in a group situation
o the ability to bring out those not contributing in a meeting
o techniques to intervene to stimulate discussion
o understanding of left and right brain thinking and how to exploit both
o basic problem solving techniques
FACILITATION SKILLS
Control and guide any group towards its objectives with this facilitation skills course.
Personal Effectiveness
12 CPD Points
Duration: 2 days | Cost: £925 (+VAT)
What topics does this course cover?
o The role of the facilitator
o Appreciate the difference between “process” and “content”
o Understand group dynamics
o Levels of intervention
o Agree what is expected from the facilitator
o People and task issues
o The ability to stay neutral when necessary
o What does and doesn’t work
o Develop mental resilience
o Be firm without causing upset
o Handle difficult situations
o The emotional cycle of change
o Catalytic skills
o Interventions that stimulate the process
o Establish ground rules
o Problem solving techniques
o The mastery ladder
FACILITATION SKILLS cont.
Personal Effectiveness
12 CPD Points
Duration: 2 days | Cost: £925 (+VAT)
Courses are delivered in training centres in central London. We can also run courses in-company at a venue of your choice.
Click here to find out more.
To speak to a member of our learning team: Tel: 020 7932 2760 | In-company Tel: 020 7520 6950
Email: [email protected] Web: www.watsonmartin.com/contact-us
Who is it for?
This stress and resilience training course is for anyone who actively faces stressful, pressure-based or challenging situations in their working lives.
It is aimed at those who find it hard to manage the pressures facing them at work and want to restore calm, clarity and concentration to their roles. You should also attend if you are responsible for helping others with high levels of stress.
What is it about?
This stress management course is about protecting yourself from the negative effects of your own stress and defending yourself from being affected by the stress of others. Learn how gain resilience by developing plans for working well under pressure and supporting others around you.
You will learn to identify the type and level of stress you are experiencing and leave with tools to help you relax and refresh your mind.
Every learner will be required to complete a MTQ48 assessment before attending this course, to measure their mental toughness and analyse routes for development. The profile generated will be used to inform the learning on the day.
About MTQ48
This course uses the MTQ48 assessment. MTQ48 is a leading way to assess mental toughness and resilience, used by a range of organisations and people who work in high-pressure situations worldwide. It provides a robust, non-judgmental framework for exploring how different people respond to stress and challenges. In the context of this programme, it provides a powerful, structured way for learners to understand how they currently manage stress, and what techniques they can use to adapt.
By attending this course you will gain:
o an understanding of stress, why and how it occurs
o a profile of your mental toughness using the MTQ48 tool
o strategies and tools to develop your mental toughness
o A personal plan to develop your resilience
STRESS MANAGEMENT AND RESILIENCE
Learn practical solutions which can help spot and control rising levels of stress and anxiety with our stress management course.
Personal Effectiveness
6 CPD Points
Duration: 1 day | Cost: £475 (+VAT)
What topics does this course cover?
Understanding stress, pressure and challenge
o What is stress and why does it happen
o How does it differ from pressure or challenge
o Defining stress management, resilience and mental toughness - how they differ and how they affect each other
Mental toughness
o What is mental toughness
o The benefits of developing your mental toughness
o Commitment and Control - the essence of resilience
o Challenge and Confidence
o Analysing your MTQ48 mental toughness profile
Managing stressful and challenging situations
o Anxiety control - techniques to deal with anxiety and worry
o Attention control - techniques to focus better and for longer
o Visualisation - learning to visualise success and how it can be delivered
o Goal setting - how to deal with big goals and set milestones
STRESS MANAGEMENT AND RESILIENCE cont.
Personal Effectiveness
6 CPD Points
Duration: 1 day | Cost: £475 (+VAT)
Courses are delivered in training centres in central London. We can also run courses in-company at a venue of your choice.
Click here to find out more.
To speak to a member of our learning team: Tel: 020 7932 2760 | In-company Tel: 020 7520 6950
Email: [email protected] Web: www.watsonmartin.com/contact-us
Who is it for?
The Personal Development Toolkit is a comprehensive course for anyone wishing to develop their personal style and interpersonal skills.
By undertaking this course, delegates from all roles within an organisation, should find that their performance and quality of work improves.
What is it about?
People that really excel in the workplace aren’t just efficient workers or technically intelligent. They often have a focus on interpersonal expertise, and an understanding of their personal vision, values and purpose.
The Personal Development Toolkit is a course takes a comprehensive look at self-management, time management, stress and relationship management to equip you with the skills for the modern workplace.
By attending this course you will gain:
o time management techniques to uncover those lost hours and minutes
o personal purpose and vision to transform yourself for the better
o the seven principles of communication to help you become an expert at building workplace relationships
o skills to combat stress in yourself and others for a healthier lifestyle
What topics does this course cover?
Self-management and emotional intelligence o Develop your personal purpose, vision and values o The ABC of self-transformation
Time management o Ten steps to goal achievement o Prioritising tasks and the cycle of time management o Create your personal time management system
Stress management o Reduce stress and build self-confidence o Help your colleagues with stress management
Relationship management o The art of building successful and satisfying relationships
in the workplace o Seven principles of effective communication o How to handle difficult people
THE PERSONAL DEVELOPMENT TOOLKIT
Learn everything you need to be efficient and effective with our Personal Development Toolkit.
Personal Effectiveness
12 CPD Points
Duration: 2 days | Cost: £925 (+VAT)
Courses are delivered in training centres in central London. We can also run courses in-company at a venue of your choice.
Click here to find out more.
To speak to a member of our learning team: Tel: 020 7932 2760 | In-company Tel: 020 7520 6950
Email: [email protected] Web: www.watsonmartin.com/contact-us
Who is it for?
This Time Management course offers valuable information for anyone who feels they need training to improve their prioritisation skills. It will allow you to respond to changing priorities and react assertively when others place demands on your time.
The time management skills this course provides can be used by people in any job role or industry.
What is it about?
Have you ever felt overwhelmed by how much you had to do, or felt you were allocating too much time to tasks that aren’t as important? This course will help you regain control of your workload by managing both your time and your interactions with others more intelligently.
Everyone attending will learn how and when to say ‘no’, how to prioritise effectively and most importantly, how to sustain these improvements over time rather than slip back into bad habits.
You leave with clear objectives, skills and frameworks that can be used to make immediate improvements to your time management and efficiency.
What will I get out of this training course?
o A new focus on your purpose and objectives, and tools to benchmark your success
o Effective prioritisation skills
o An understanding of your own productivity schedules and patterns
o The ability to analyse and combat the factors that sabotage good intentions
o Assertive techniques to manage interruptions and handle disruptions
o Skills for delegating to others so you can finish the jobs that really matter
o The golden rules for saying ‘no’
o An action plan to encourage self discipline and sustained improvements
TIME MANAGEMENT
Improve your efficiency and organisation skills with a time management course and learn how to take charge of your day and respond productively to changing priorities.
Personal Effectiveness
6 CPD Points
Duration: 1 day | Cost: £475 (+VAT)
Course structure
This course focuses on three key routes to effective time management:
Doing the right things:
o Seeking “value” for time like “value” for money
o Setting effective goals and objectives
o Getting into a results focused mindset
o Motivating yourself to use your time creatively and productively
o Structure for effective delegation
At the right time:
o Using the prioritisation matrix and time logs
o Scheduling tools in practice
o Recognising “time bandits” and the strategies to beat them
o Appreciating the difference between important and urgent
o Re-prioritisation - when and where
In the right way:
o Emotional brain vs thinking brain
o Tips and tools for better organisation
o Managing expectations proactively
o Using delegation effectively to free up time
o This course is mapped to QCF unit ‘Time Management’.
o Saying ‘no’ scenarios
TIME MANAGEMENT cont.
Personal Effectiveness
6 CPD Points
Duration: 1 day | Cost: £475 (+VAT)
Courses are delivered in training centres in central London. We can also run courses in-company at a venue of your choice.
Click here to find out more.
To speak to a member of our learning team: Tel: 020 7932 2760 | In-company Tel: 020 7520 6950
Email: [email protected] Web: www.watsonmartin.com/contact-us
