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An overview of the value and functions of the automated quality management and costing system.
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QTrac Quality Management & Costing
VISION
MISSION
Provide Clients with a strategic advantage through
the measurement and reduction of quality costs.
Capture and analyse the cost of quality combined
with lessons learned to improve business processes and drive
profi tability.
1
QTrac: Competitive Advantage through Quality Costing
2
Quality costing is a business tool to evaluate the effectiveness of a quality management strategy. It is a good indicator of a company’s organisational performance and its’ cost effi ciency and, if implemented well, quality costing offers a business a distinct competitive advantage.
QTrac identifi es quality cost ineffi ciency and lessons learned to improve business systems, mitigate risk and boost bottom-line profi t.
STRATEGY
Q
U
ALITY MANAGEM
EN
T
COST EFF
ICIE
NC
Y
PR
OF
ITA
BIL
ITY
LESSO
NS
LE
AR
N
CO
MP
ET
ITIV
E A
D
VANTAGE
QTrac
ED
QTrac Quality and Cost Management
3
QTrac Business PropositionMeasure to Manage
Executive Control Promotes full understanding and control of costs
and investment in quality with discrete and real-time information
Ensures visibility with quality metrics Converts data to knowledge to wisdom
Profi tability Quantifi es return on investment Measures direct and indirect quality costs Informs investment decisions and budgeting
Continual Improvement Improves accuracy and reliability of quality data Facilitates risk identifi cation and mitigation Improves future projects through lessons learned Enhances project performance Retains knowledge and corporate memory Implements Client focussed training and
coaching Develops human competence and data analytic
skills Increases effi ciency and productivity of personnel
Knowledge Management Models quality management and costing Embeds learning in the organization Enhances communication and collaboration Replaces guesswork with science Promotes benchmarking and best practice
Predictability Enables budgeting for quality Optimises resource allocation Identifi es trends in poor quality Standardises quality cost metrics Improves effi ciency and effectiveness of
the quality system
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QTrac Scope of Services
Implementation Services• Business and gap analysis• Implementation management • Project management
1
Technology Services• Maintenance and support • Customisation• Integration• Data management and reporting
2
Training & Customer Care• Skills and knowledge training• Software training• QTrac user certifi cation• Coaching and customer care
3
Imp
lem
entation
Services
Technolo
gy Services Training &
Customer
Care
5
QTrac Scope of Services
Implementation Services
Business and Gap Analysis
• Business process requirements• Functional and interface requirements• Identifi cation of gaps• Recommendations • Final implementation proposal
Implementation Management
• Software customisation• Customisation of training material• Super user training• Interface development• Handover to Client
Project Management
• Stakeholder management• Budget and cost control• Schedule and control• Team dynamics• Communications management• Change management• Risk management• Document management• Commercial agreements• Contract management• Procurement management• Quality management of project• Consultancy
Implementation
Services
6
QTrac Scope of Services
Technology ServicesData Management
• Data analysis• Diagnostics and trending
Continuous Improvement
• Continuous alignment with quality best practice
• Release and version management
Integration
• Integration between QTrac and Client specifi c systems i.e. SAP or Oracle
Licencing
• Commercial agreements• Administration• Models• Annual renewals
Maintenance & Support
• Help desk support services• Service level agreement • Service level management• Service level reporting
Customisation
• Enhancement of current features • Customer specifi c enhancement
Technology
Services
7
Training & Customer CareSoftware
• QTrac Basic• QTrac Intermediate• QTrac Advanced
Certifi cations
• Member of the SAIIE and ECSA• Member of the (AACESA), • Member of ASQ• Member of the SA section of the
USA-based association for the advancement of cost engineering
• North West University accreditation at NQF level 8
• Continuing professional development (CPD)
Skills & Knowledge
• Quality costing for operations• Quality costing for middle
management• Quality costing for executives• Quality assurance and control in
project management• Benchmarking and lessons
learned• CoachingTraining &
Customer Care
QTrac Scope of Services
8
9
Translating data to
wisdom
Contact Us:
QTrac (Pty) Ltd+27 11 475 1030