ABOUT YOUR INFINEA mPOS FLAT

INFINEA® mPOS Flat

QUICK START GUIDE

BLUETOOTH PAIRING (WITH BLUETOOTH FIRMWARE v2.16) * Bluetooth Option Not Standard

FRONT PANEL MENU NAVIGATION

USING THE INFINEA MPOSConfiguration not required. To begin pairing, power on the Infinea mPOS and do the following:

1. On iOS device go to Settings > Bluetooth and search for the mPOS device. The device is listed by serial number.

2. Select device to initiate pairing. Select Pair when prompted for the Bluetooth Pairing Request.

3. Power cycle the mPOS once to save the new pairing.

Infinea mPOS can only be paired once. After pairing, it is no longer discoverable and must be reset to be discoverable again. To reset the Infinea mPOS:

• Turn on Infinea mPOS device and go into System Mode > Settings > Bluetooth

• Scroll to Master Reset using up/down arrow keys, press OK.

Keypad

Magnetic Stripe Reader (MSR)

Display

Smart Card Reader (SCR)

Scan Button

Bluetooth Modes

Super Hidden (default)

• Discoverable once for initial pairing, becomes undiscoverable after pairing.

• Additional pairing may be completed through mPOS System Mode > Settings > Bluetooth > Pairing

Invisible• Not discoverable at all.

• To pair, use the Pairing mode in mPOS System Mode > Settings > Bluetooth > Pairing

Discoverable• Discoverable at all times

• May be paired at any time, as long as it is not currently connected to a different device.

Hidden• Discoverable once for initial pairing,

becomes undiscoverable after pairing.

• Additional pairing may be completed through mPOS System Mode > Settings > Bluetooth > Pairing or by using a command to directly pair by MAC address.

All modes allow pairing to multiple devices. Once the Infinea mPOS has been paired to multiple iOS devices, the last connected device is reconnected by priority after a power cycle.

To Use the Barcode Scanner1. Point the mPOS with the barcode scanner

toward the barcode.2. Press the Scan button.

To Use the Smart Card Reader1. Position the smart card with the gold

contacts face up.2. Insert the card into the ICC card reader

slot in a smooth, continuous motion until it seats firmly.

3. Give the mPOS to the customer for PIN entry.

4. Remove the card when the display indicates the transaction is completed.

To Use the Contactless Card Reader1. Place the RFID tag/card over the receiver/

transmitter as indicated by the RFID label on the front of the mPOS.

2. Press the reading RFID card button on the application. The data is sent from mPOS reader to the iOS Device.

To Use the Magnetic Stripe Reader1. Place a magnetic card with the stripe face

down.2. Insert the card into the MS card reader slot,

and then quickly swipe it through.3. Give the mPOS to the customer for

signature or PIN entry.

Note: Box contents and part numbers may vary based on order configuration.

Keypad buttons are used to access and navigate through the screens and menu options:

BUTTON DESCRIPTION

POWER Powers on the Infinea mPOS unit.

SYSTEM MODE

Enters System Mode from home screen.

UP Moves up through a list one option at a time.

DOWN Moves down through a list one option at a time.

OK Selects the active option.

CLEAR Returns to previous level or exit the service mode.

info hardware

system mode

info version

Mobility Sales/Technical CenterInfinite Peripherals, Inc. 17681 Mitchell NIrvine, CA 92614Toll-Free: (866) 278-7860Office: (949) 222-0300

Headquarters/Main WarehouseInfinite Peripherals, Inc. 2312 Touhy Ave.Elk Grove Village, IL 60004Toll-Free: (800) 278-7860Office: (847) 818-1260Fax: (847) 818-1287

Specifications subject to change without notice. Infinite Peripherals, Mobilize Your Enterprise, Linea Pro, Infinea, Infinea Tab and Infinea Omni are trademarks of Infinite Peripherals, Inc. All other trademarks are the property of their respective owners.

Technical SupportInfinite Peripherals, Inc.17681 Mitchell NIrvine, CA 92614Toll-Free: (866) 278-7860Office: (949) 222-0300

Emailinfo@ipcmobile.com

Websiteipcmobile.com

•

Infinite Peripherals does not warrant, and is not responsible for, any damage to the Infinea mPOS (“Product”) as a result of liquid or solid particle intrusion into the Product or damage caused by dropping the Product. If a material or workmanship defect arises with regard to any Infinite Peripherals product, and a valid claim is received within the Warranty Period, Infinite Peripherals (at its sole discretion) will (1) repair the Product using new or refurbished parts or (2) replace the Product with a new or refurbished Product. For purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies.

QSG-10008 Rev. C

WARNINGS & CAUTIONSPlease observe the following precautions:

• This device is intended for indoor use only.Keep away from direct sunlight and rain.

• To prevent risk of shock or damage, do not use while wet or while located directly next to water sources.

• Avoid exposing the mPOS to excessive heat. Keep the device away from heat radiating equipment, open flame, etc.

• Do not clean the device using caustic chemicals or oils.

• Do not use the device near electrical appliances or during electrical storms.

• Do not attempt to open the Infinea mPOS device. Attempting to disassemble an SRED encrypted mPOS device will render the unit unusable and may impact your warranty.

• Use of this device may require PIN Code entry during some transactions. Cardholders should be advised to keep the device close to them to during PIN code entry to prevent others around them from obtaining their information.

• Selecting certain options or keys in Service Mode or Application Download Mode may render the device unusable and require the device to be sent back to Infinite Peripherals or an authorized service center for reactivation.

• When the mPOS battery is fully discharged

WARRANTY

TROUBLESHOOTING

and enters the Tamper Detect Mode, the unit may only be reactivated at Infinite Peripherals or an authorized service facility.

IMPORTANT: Using the unit under improper conditions can cause personal injury and/or damage to it and may void the warranty.

PRODUCT RETURNSUse the link provided to create an account and gain access to our Knowledge Base and online support services. Through our online support center, you’ll be able to download files, open a Support Ticket, manage your RMAs, view your account Profile and subscribe to Alerts.

To request a RMA1. Create a user account in the RMA Support Portal at

https://ipcmobile.com/support/rma/

2. Login to your user account, and then click Create RMA Request.

3. Read the instructions provided and complete the online request form.

4. Note the assigned RMA number and write it clearly on your shipping carton.

5. Ship your equipment back to us at the address provided.

ACCESSORIESPlease visit our website at ipcmobile.com, or contact your Infinite Peripherals account representative, for additional information about our current and future product accessory offerings.

ADDITIONAL INFORMATIONPlease contact your Infinite Peripherals sales representative for technical specifications and additional product documentation.

Blank display

• mPOS battery is too low

• mPOS is not powered on by the software

Keypad does not respond

• mPOS battery is too low

• mPOS is not powered on by the software• Faulty keypad

mPOS connects, but won’t accept payment

• The card could not be read

• Device is in a tampered state

No data/partial data is returned when card is swiped/inserted

• Card incorrectly swiped/inserted

• Magnetic stripe/smart card is unreadable

• Faulty read head

• Secured head reader requires decryption of encrypted data

• Device is in a tampered state

No RFID/partial RFID data being returned during reading• Unreadable RFID tag/card

• Card inserted incorrectly

• Faulty RFID reader

• Software decoding incorrectly

• Infinea mPOS battery is too low

Unable to read certain RFID Tags/Cards

• RFID type is not compatible

• RFID type is not supported

Scanner does not operate

• Faulty scan engine

No data/partial data returned when barcode is scanned

• Barcode is unreadable

• Software decoded incorrectly

• Faulty scan engine

Unable to perform multi-scanning

• Multi-scan mode not enabled

• Software does not support multi-scans

No audible beep when barcode is scanned

• Sound mode not enabled

Unable to scan certain barcodes symbols

• Barcode type is not enabled

• Barcode type is not supported