QREX

VVoolluummee 11 -- RReeffuunndd

© Copyright 2009

Emquest All rights reserved. No part of this publication may be

© Copyright 2009 Emquest All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language, without the prior written permission of the publisher.

REFUNDS CONTENTS

Completely Unutilized • Net Ticket Refund • IT Ticket Refund • Re-issued ticket with Credit card as FOP • Tax Only Refund

Partially Utilized • Net Ticket refund • Re-issued ‘IT’ ticket refund

REFUNDS

CASE 1 - NET REFUND – FULLY UNUTILISED.

WETR*T0983515397296 ELECTRONIC TICKET RECORD INV: CUST: PNR:JEOBMU TKT:0983515397296 ISSUED:26JAN09 PCC:05BC IATA:86200833 NAME:DOCTOR/AMI MRS NAME REF: TOUR ID:DAAHPH FOP: NONREF CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 AI OPEN V DXBBOM QVE6ME OPEN 2 AI OPEN V BOMDXB QVE6ME OPEN NON-ENDORSE/NON-REFUND 746 VLD ON AI ONLY CAAMB08DXB FARE AED380.00 TAX 30.00AE TAX 30.00WO TAX 560.00XT TOTAL AED1000.00 DXB AI BOM51.72QVE6ME AI DXB51.72QVE6ME NUC103.44 EN D ROE3.67308 XT460.00YQ100.00YR

WFR0983515397296‡AAI WF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10 N1.1 DOCTOR/AMI MRS TKT 0983515397296 ENTER A VALID TRANSACTION CODE X-EXCH/R-REFUND/F-FLOWN FLT BK DATE BRDOFF FB/TKT DES STAT CODE 1 AI OPEN V 25FEB DXBBOM QVE6ME OK <R> 2 O AI OPEN V 15MAR BOMDXB QVE6ME OK <R> BASE AED 380.00 TAXES 30.00 AE 30.00 WO 560.00 XT TTL AED 1000.00 VALIDATING CXR AI NEXT <X> MULTIDOCS < > QUIT < >

WF WFRR COMPARISON SUMMARY SCREEN 30 REISSUE PLACE DXB EXCHANGE REISSUE AED CUR AED BASE 380.00 -380.00 TTL TAXES 620.00 -620.00 ---------- ----------- TOTAL 1000.00 -1000.00 CHG FEE AMOUNT < > ------------ TOTAL -1000.00 TAX COMPARISON < > NEXT <X> QUIT < >

WF WFRR COMPARISON SUMMARY SCREEN 30 REISSUE PLACE DXB EXCHANGE REISSUE AED CUR AED BASE 380.00 -380.00 TTL TAXES 620.00 -620.00 ---------- ----------- TOTAL 1000.00 -1000.00 CHG FEE AMOUNT < 100.00> ------------ TOTAL -900.00 TAX COMPARISON < > NEXT <X> QUIT < > (VERIFY TOTAL AMT-REENTER TO CONTINUE )

WF WFRR COMPARISON SUMMARY SCREEN 30 REISSUE PLACE DXB EXCHANGE REISSUE AED CUR AED BASE 380.00 -380.00 TTL TAXES 620.00 -620.00 ---------- ----------- TOTAL 1000.00 -1000.00 CHG FEE AMOUNT < 100.00> ------------ TOTAL -900.00 TAX COMPARISON < > NEXT <X> QUIT < > (VERIFY RFND-CANCEL NOT ALLOWED-SELECT NEXT TO CONTNUE OR QUIT)

WF WFR REFUND INFORMATION SCREEN 32 TKT 0983515397296 D-DOMESTIC REFUND/I-INTERNATIONAL/T-TRANSBORDER REFUND I REFUND AUTHORIZATION CODE 0980901291807 COMMISSION ON REFUND AMT OR PCT < 0> COMMISSION ON PENALTY AMT < > TOTAL REFUND DUE AED -900.00 CASH CK CC CC NBR DK NBR < > NET FARE < 353.00> SELLING FARE < > TOURCODE <DAAHPH > REFUND ACCOUNTING LINE DATA INVOICE NBR < > FREE TEXT < > REFUND < >

MASK PROCESSING COMPLETE - MASK TERMINATED RFND 100.00>< ><X>< >‡‡ REFUND TRANSACTION PROCESSED RFND 100.00>< ><X>< >‡‡ UNABLE TO CREATE REFUND ACCOUNTING LINE DATA RFND 100.00>< ><X>< >‡‡ ETR REFUND TRANSACTION PROCESSED ET‡‡

CASE 2- IT TICKET – FULLY UNUTILISED

WETR*T0014784606372« ELECTRONIC TICKET RECORD INV: CUST: PNR:MILMEN TKT:0014784606372 ISSUED:24MAY09 PCC:50CC IATA:99999992 NAME:MENON/SUJAMS NAME REF: TOUR ID:IT1234567 FOP: CASH CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 AA 6416 B 30OCT DXBLHR 0235 OK BLFFME OPEN 2 AA 87 B 30OCT LHRORD 0910 OK BLFFME OPEN 3 AA 98 B 10NOV ORDLHR 2225 OK BLFFME OPEN 4 AA 6419 B 11NOV LHRDXB 2135 OK BLFFME OPEN NON ENDORS/VALID AA ONLY FARE AEDIT TAX 75.00AE TAX 240.00UB TAX 120.00US TAX 30.00YC TAX 30.00XY TAX 20.00XA TAX 10.00AY TAX 20.00XF TOTAL AEDIT DXB AA X/LON AA CHI Q115.00 AA X/LON Q115.00 DX B M/IT END XT120.00US30.00YC 30.00 XY20.00XA10.00AY 20.00XFORD4.5

Fare on this ticket –

PQ 1 BASE FARE TAXES TOTAL AED8070.00 545.00XT AED8615.00ADT XT 75.00AE 240.00UB 120.00US 30.00YC 30.00XY 20.00XA 10.00AY 20.00XF ADT-01 BLFFME DXB AA X/LON AA CHI Q115.00M982.81BLFFME AA X/LON Q115.00AA DXB M982.81BLFFME NUC2195.62END ROE3.67313 XFORD4.5 VALIDATING CARRIER - AA NON ENDORS/VALID AA ONLY 01 O DXB AA 6416B 30OCT 235A BLFFME 30OCT02P 02 X LHR AA 87B 30OCT 910A BLFFME 30OCT02P 03 O ORD AA 98B 10NOV 1025P BLFFME 30OCT02P 04 X LHR AA 6419B 11NOV 935P BLFFME 30OCT02P DXB VALIDATING CARRIER-AA 50CC 50CC *AB7 2338/23MAY PRICE-SYS

Refund entries / steps as below –

Step 1 -

WFR0014784606372‡AAA« WF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10 MENON/SUJAMS TKT 0014784606372 ENTER A VALID TRANSACTION CODE X-EXCH/R-REFUND/F-FLOWN FLT BK DATE BRDOFF FB/TKT DES STAT CODE 1 AA 6416 B 30OCT DXBLHR BLFFME OK <R> 2 X AA 87 B 30OCT LHRORD BLFFME OK <R> 3 O AA 98 B 10NOV ORDLHR BLFFME OK <R> 4 X AA 6419 B 11NOV LHRDXB BLFFME OK <R> BASE AED 8070.00 TAXES 75.00 AE 240.00 UB 230.00 XT TTL AED 8615.00 VALIDATING CXR AA NEXT <X> MULTIDOCS < > QUIT < >

Step 2 – Add the refund charges if any, in the CHG FEE AMT

WF WFRR COMPARISON SUMMARY SCREEN 30 REISSUE PLACE DXB EXCHANGE REISSUE AED CUR AED BASE 8070.00 -8070.00 TTL TAXES 545.00 -545.00 ---------- ----------- TOTAL 8615.00 -8615.00 CHG FEE AMOUNT <200.00 > ------------ TOTAL -8615.00 TAX COMPARISON < > NEXT <X> QUIT < >

WF WFRR COMPARISON SUMMARY SCREEN 30 REISSUE PLACE DXB EXCHANGE REISSUE AED CUR AED BASE 8070.00 -8070.00 TTL TAXES 545.00 -545.00 ---------- ----------- TOTAL 8615.00 -8615.00 CHG FEE AMOUNT < 200.00> ------------ TOTAL -8415.00 TAX COMPARISON < > NEXT <X> QUIT < > VERIFY TOTAL AMT-REENTER TO CONTINUE

Verify all the details as you cannot quit the transaction after this stage.

WF WFRR COMPARISON SUMMARY SCREEN 30 REISSUE PLACE DXB EXCHANGE REISSUE AED CUR AED BASE 8070.00 -8070.00 TTL TAXES 545.00 -545.00 ---------- ----------- TOTAL 8615.00 -8615.00 CHG FEE AMOUNT < 200.00> ------------ TOTAL -8415.00 TAX COMPARISON < > NEXT <X> QUIT < > VERIFY RFND-CANCEL NOT ALLOWED-SELECT NEXT TO CONTNUE OR QUIT

WF WFR REFUND INFORMATION SCREEN 32 TKT 0014784606372 D-DOMESTIC REFUND/I-INTERNATIONAL/T-TRANSBORDER REFUND I REFUND AUTHORIZATION CODE C0017FNZ88E55R COMMISSION ON REFUND AMT OR PCT < 0> COMMISSION ON PENALTY AMT < > TOTAL REFUND DUE AED -8415.00 CASH X CK CC CC NBR DK NBR < > TOURCODE <IT1234567 > REFUND <X>

MASK PROCESSING COMPLETE - MASK TERMINATED REFUND TRANSACTION PROCESSED ETR REFUND TRANSACTION PROCESSED UNABLE TO CREATE REFUND ACCOUNTING LINE DATA ET«

CASE – 3 - FULLY UNUTILISED REFUND (REISSUSED TICKET WITH FOP – CREDIT CARD)

Ticket details -

WETR*T1764784676357 ELECTRONIC TICKET RECORD INV: CUST: PNR:BUEGSH TKT:1764784676357 ISSUED:19MAY09 PCC:03VC IATA:86201360 NAME:HAMOUD/NADERMR FF:EK146067331 FOP: CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 EK 0841 J 21MAY DXBDOH 0825 OK JRTAE7 OPEN 2 ME 0437 Z 21MAY DOHBEY 1815 OK C OPEN 3 ME 0426 Z 23MAY BEYDXB 0730 OK C OPEN FARE AED7290.00 TAX 75.00AE TAX 180.00LB TOTAL NO ADC 19MAY DXB EK DOH 558.10 ME BEY 662.08 ME DXB 762.29 7290.00 E ND PD 20.00VL430.00YQ ORIGINAL ISSUE: 1764784676335 17MAY09DXB ORIGINAL FOP: CA5545764000799017

Refund entries / steps -

WFR1764784676357‡AEK WF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10 N1.1 HAMOUD/NADERMR TKT 1764784676357 ENTER A VALID TRANSACTION CODE X-EXCH/R-REFUND/F-FLOWN FLT BK DATE BRDOFF FB/TKT DES STAT CODE 1 EK 0841 J 21MAY DXBDOH JRTAE7 OK <R> 2 O ME 0437 Z 21MAY DOHBEY C OK <R> 3 O ME 0426 Z 23MAY BEYDXB C OK <R> BASE AED 7290.00 TAXES 75.00 AE 180.00 LB 450.00 XT TTL AED 7995.00 VALIDATING CXR EK NEXT <X> MULTIDOCS < > QUIT < >

WF WFRR COMPARISON SUMMARY SCREEN 30 REISSUE PLACE DXB EXCHANGE REISSUE AED CUR AED BASE 7290.00 -7290.00 TTL TAXES 705.00 -705.00 ---------- ----------- TOTAL 7995.00 -7995.00 CHG FEE AMOUNT < 100.00> ------------ TOTAL -7895.00 TAX COMPARISON < > NEXT <X> QUIT < >

{VERIFY TOTAL AMT-REENTER TO CONTINUE}

WF WFRR COMPARISON SUMMARY SCREEN 30 REISSUE PLACE DXB EXCHANGE REISSUE AED CUR AED BASE 7290.00 -7290.00 TTL TAXES 705.00 -705.00 ---------- ----------- TOTAL 7995.00 -7995.00 CHG FEE AMOUNT < 100.00> ------------ TOTAL -7895.00 TAX COMPARISON < > NEXT <X> QUIT < >

{VERIFY RFND-CANCEL NOT ALLOWED-SELECT NEXT TO CONTNUE OR QUIT}

WF WFR REFUND INFORMATION SCREEN 32 TKT 1764784676357 D-DOMESTIC REFUND/I-INTERNATIONAL/T-TRANSBORDER REFUND I REFUND AUTHORIZATION CODE 1769102822329 COMMISSION ON REFUND AMT OR PCT < 0> COMMISSION ON PENALTY AMT < > TOTAL REFUND DUE AED -7895.00 CASH < > CK < > CC <X> CC NBR <CA5545764000799017 > DK NBR < > TOURCODE < > REFUND ACCOUNTING LINE DATA INVOICE NBR < > FREE TEXT < > REFUND <X> MASK PROCESSING COMPLETE - MASK TERMINATED REFUND TRANSACTION PROCESSED ETR REFUND TRANSACTION PROCESSED OK 0122 BUEGSH

DQB*RF‡‡ REFUND AUDIT REPORT MAY09 03VC BCD SZR AIRLINE DOCUMENT AGENT DATE OF FORM OF REFUND CODE NUMBER SINE/TIME REFUND PAYMENT AMOUNT PNR-BUEGSH HAMOUD/NADERMR 176 4784676357 AJD/1018 20MAY09 CC ER AED 7895.00 PNR-IBHHWV DUMENDENG/TWINKLEKYLEPINE CHD 618 4784676052 AAP/1531 18MAY09 CA ER AED 1715.00

CASE 4 - PARTIALLY UTILISED NET TICKET REFUND

Ticket details –

ELECTRONIC TICKET RECORD INV: CUST: PNR:MMYOPO TKT:0014784606394 ISSUED:26MAY09 PCC:50CC IATA:99999992 NAME:MENON/SMS NAME REF: TOUR ID:DAEXPH/AAJFK FOP: CASH CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 AA 6418 K 20OCT DXBLHR 0935 OK KLRCME USED 2 AA 131 K 20OCT LHRJFK 1645 OK KLRCME USED 3 AA 116 K 30OCT JFKLHR 2350 OK KLRCME OPEN 4 AA 6417 K 31OCT LHRDXB 1235 OK KLRCME OPEN CONDITIONS APPLY/NON ENDORS/VALID AA ONLY FARE AED5370.00 TAX 75.00AE TAX 240.00UB TAX 120.00US TAX 30.00YC TAX 30.00XY TAX 20.00XA TAX 10.00AY TAX 20.00XF TOTAL AED5915.00 DXB AA X/LON AA NYC Q115.00M615.27KLRCME AA X/LON Q115.00AA DX B M615.27KLRCME NUC1460.54END ROE3.67313 XT120.00US30.00YC 30.0 0XY20.00XA10.00AY 20.00XFJFK4.5

Net ticketing details – W‡PQ1‡NET/4500.00/V*DAEXPH/C*AAJFK‡AAA‡KPN0‡FCASH Refund entries -

WETRR« REENT IF THIS TKT NBR IS TO BE REFUNDED 0014784606394

After this stage, you cannot quit the refund mask. Agent should have all the fare details ready before opening the refund mask. Details required – Net fare, Unused tax amount, Net refund amount due. Refund Calculation Net Fare = AED 4500.00 Net fare Used = AED 3375.00 Net Refund Amount Due =AED 1125 + AED 230 Taxes = Total AED 1355. Gross Fare = AED 5370.00 Gross Fare used = 5370 – 1125 = AED 4245.00

WETRR« RF TICKET REFUND SCREEN TWO RESET AND CLEAR TO EXIT REFUND FOR TICKET NUMBER 0014784606394 ORIGINAL COMMISSION PERCENT KP< 0> OR AMOUNT K< > CURRENCY CODE AED BASE/EQUIVALENT FARE 5370.00 LESS FARE USED <4245.00 > (Calculation : Fare Used = Gross fare – Net refund amount Due.) UNUSED TAX AMOUNT <120.00 > <UB> TAX CODE UNUSED TAX AMOUNT <30.00 > <YC> TAX CODE UNUSED TAX AMOUNT <80.00 > <XT> TAX CODE PENALTY OR CANCELLATION FEE < > IF APPLICABLE COMMISSION ON PENALTY/CANCEL FEE KP< > OR AMOUNT K< > OPTIONAL NET REMIT AND TOUR CODE DATA NET FARE <4500.00 > SELLING FARE <5370.00 > TOUR CODE <DAEXPH/AAJFK > X IF NET<X> SATELLITE TICKET PRINTING IATA NUMBER <99999992> REFUND AUTHORIZATION CODE C0017FR58BE55R < > P-PREVIOUS SCREEN PRESS ENTER TO CONTINUE

Enter the breakdown of unused XT taxes and PFC tax.

RF TICKET REFUND SCREEN THREE RESET AND CLEAR TO EXIT BREAKDOWN OF XF AND OR XT TAXES REFUND FOR TICKET NUMBER 0014784606394 TOTAL UNUSED XT TAX AMOUNT AED 80.00 ENTER XT TAX BREAKDOWN TAX AMOUNT TAX CODE TAX AMOUNT TAX CODE TAX AMOUNT TAX CODE <30.00 > <XY> <20.00 > <XA> <10.00 > <AY> <20.00 > <XF> < > < > < > < > < > < > < > < > < > < > ENTER PASSENGER FACILITY CHARGES XF BREAKDOWN AIRPORT<JFK> AMOUNT<4.50 > AIRPORT< > AMOUNT< > AIRPORT< > AMOUNT< > AIRPORT< > AMOUNT< > **ENTER PFC AMOUNT - EX. 4.50** < > P-PREVIOUS SCREEN PRESS ENTER TO CONTINUE

RF TICKET REFUND SCREEN FOUR RESET AND CLEAR TO EXIT REFUND SUMMARY REFUND FOR TICKET NUMBER 0014784606394 BASE/EQUIVALENT FARE 5370.00 LESS FARE USED 4245.00 UNUSED TAX AMOUNT 120.00 UB TAX CODE UNUSED TAX AMOUNT 30.00 YC TAX CODE UNUSED TAX AMOUNT 80.00 XT TAX CODE LESS PENALTY OR CANCELLATION FEE TOTAL REFUND AMOUNT AED 1355.00 REFUND FORM OF PAYMENT CC CODE CC NUMBER CC AMOUNT CASH/OTHER AMOUNT < > < > < > <1355.00 > ACCOUNTING LINE DATA INVOICE NUMBER < > DK NUMBER < > DOMESTIC VAT TAX < > FREE TEXT < > < > P-PREVIOUS SCREEN PRESS ENTER TO PROCESS THE REFUND

REFUND TRANSACTION PROCESSED ET«OK 0437 MMYOPO

CASE 5 - PARTIALLY UTILISED REFUND OF RE-ISSUED ‘IT’

TICKET

Re-issued E-ticket details –

ELECTRONIC TICKET RECORD INV: CUST: PNR:MMYOPO TKT:0014784606396 ISSUED:26MAY09 PCC:50CC IATA:99999992 NAME:MENON/SMS NAME REF: TOUR ID:ITDAVSPQ/AAJFK FOP: CASH CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 AA 6418 K 20OCT DXBLHR 0935 OK KLRCME OPEN 2 AA 131 K 20OCT LHRJFK 1645 OK KLRCME OPEN 3 AA 116 H 05NOV JFKLHR 2350 OK HLFFME OPEN 4 AA 6417 H 06NOV LHRDXB 1235 OK HLFFME OPEN DATE CHANGE PENALTY AED200 CLCTD FARE AEDIT TAX 230.00XT TAX 240.00UB TAX 75.00AE TOTAL AED700.00A DXB AA X/LON AA NYC Q115.00 AA X/LON Q115.00 DXB M/IT END PD 120.00US30.00YC30.00XY 20.00XA10.00AY20.00XFJFK4.5JFK4.5 ORIGINAL ISSUE: 0014784606395 26MAY09DXB ORIGINAL FOP: CASH EXCHANGE TKT: 0014784606395 1234 ADD COLLECT AMOUNT: 700.00

Fare for the above ticket – PQ 3 BASE FARE TAXES TOTAL AED5870.00 545.00XT AED6415.00ADT XT 75.00AE 240.00UB 120.00US 30.00YC 30.00XY 20.00XA 10.00AY 20.00XF ADT-01 KLRCME HLFFME LAST DAY TO PURCHASE 29SEP/2359 DXB AA X/LON AA NYC Q115.00M615.27KLRCME AA X/LON Q115.00AA DXB M751.40HLFFME NUC1596.67END ROE3.67313 XFJFK4.5 VALIDATING CARRIER - AA CONDITIONS APPLY/NON ENDORS/VALID AA ONLY NON ENDORS/VALID AA ONLY

01 O DXB AA 6418K 20OCT 935A KLRCME 20OCT20OCT02P 02 X LHR AA 131K 20OCT 445P KLRCME 20OCT20OCT02P 03 O JFK AA 116H 05NOV 1150P HLFFME 05NOV05NOV02P 04 X LHR AA 6417H 06NOV 1235P HLFFME 06NOV06NOV02P DXB VALIDATING CARRIER-AA 50CC 50CC *AB7 0059/26MAY PRICE-SYS PRICE QUOTE RECORD - DETAILS FARE NOT GUARANTEED UNTIL TICKETED

Passenger has utilized the DXB –LHR-JFK sector and needs to refund the remaining coupons. Partially utilized E-ticket - ELECTRONIC TICKET RECORD INV: CUST: PNR:MMYOPO TKT:0014784606396 ISSUED:26MAY09 PCC:50CC IATA:99999992 NAME:MENON/SMS NAME REF: TOUR ID:ITDAVSPQ/AAJFK FOP: CASH CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 AA 6418 K 20OCT DXBLHR 0935 OK KLRCME USED 2 AA 131 K 20OCT LHRJFK 1645 OK KLRCME USED 3 AA 116 H 05NOV JFKLHR 2350 OK HLFFME OPEN 4 AA 6417 H 06NOV LHRDXB 1235 OK HLFFME OPEN DATE CHANGE PENALTY AED200 CLCTD FARE AEDIT TAX 230.00XT TAX 240.00UB TAX 75.00AE TOTAL AED700.00A DXB AA X/LON AA NYC Q115.00 AA X/LON Q115.00 DXB M/IT END PD 120.00US30.00YC30.00XY 20.00XA10.00AY20.00XFJFK4.5JFK4.5 ORIGINAL ISSUE: 0014784606395 26MAY09DXB ORIGINAL FOP: CASH EXCHANGE TKT: 0014784606395 1234 ADD COLLECT AMOUNT: 700.00

Refund entries as given below Fare calculation for processing refund – Base fare – AED 5870.00 Total Taxes – AED 545.00 Fare for Used sector – AED 2685.00 = NUC 730.98 Used Taxes – AED 75.00 AE, 120.00 UB, 120.00 US.

Entry - WFR0014784606396‡AAA

WF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10 N1.1 MENON/SMS TKT 0014784606396 ENTER A VALID TRANSACTION CODE X-EXCH/R-REFUND/F-FLOWN FLT BK DATE BRDOFF FB/TKT DES STAT CODE 1 AA 6418 K 20OCT DXBLHR KLRCME USED F 2 X AA 131 K 20OCT LHRJFK KLRCME USED F 3 O AA 116 H 05NOV JFKLHR HLFFME OK <R> 4 X AA 6417 H 06NOV LHRDXB HLFFME OK <R> BASE AED 5870.00 TAXES 230.00 XT 240.00 UB 75.00 AE TTL AED 6415.00 VALIDATING CXR AA NEXT <X> MULTIDOCS < > QUIT < >

Second screen – Enter the NUC amount for the flown sector and enter ‘P’ for auto price.

WF WFRI ITINERARY CALCULATION - REFUND SCREEN 20 PSGR TYPE <ADT> SOLD/TKTD <DXBDXB> PURCH DATE <26MAY09> BASE CURR AED FARE CALC CURR <NUC> REISSUE PLCE <DXB> ORIG ROE < 3.67313> CXR <AA> CORP ID < > FB/TKT DES AMOUNT 1 DXBLHR K <KLRCME > < > F AA 20OCT Q < > 2 <X>LHRJFK K <KLRCME > < 730.98> F AA 20OCT Q < > ADDL FARE CONSTRUCTION < > PRICE-P/MANUAL-M <P> QUIT < >

This screen gives you the details of used amount and the applicable Refund amount. If any refund charges apply, the same can be added in this screen in ‘CHG FEE AMOUNT’.

WF WFRR COMPARISON SUMMARY SCREEN 30 REISSUE PLACE DXB EXCHANGE USED REISSUE AED AED CUR AED BASE 5870.00 2690.00 -3180.00 TTL TAXES 545.00 335.00 -210.00 ---------- ---------- ----------- TOTAL 6415.00 3025.00 -3390.00 CHG FEE AMOUNT < > ------------ TOTAL -3390.00 TAX COMPARISON < > NEXT <X> RETURN TO AGENT PRICING < > QUIT < >

WF WFRR COMPARISON SUMMARY SCREEN 30 REISSUE PLACE DXB EXCHANGE USED REISSUE AED AED CUR AED BASE 5870.00 2690.00 -3180.00 TTL TAXES 545.00 335.00 -210.00 ---------- ---------- ----------- TOTAL 6415.00 3025.00 -3390.00 CHG FEE AMOUNT < > ------------ TOTAL -3390.00 TAX COMPARISON < > NEXT <X> RETURN TO AGENT PRICING < > QUIT < >

WF WFRR COMPARISON SUMMARY SCREEN 30 REISSUE PLACE DXB EXCHANGE USED REISSUE AED AED CUR AED BASE 5870.00 2690.00 -3180.00 TTL TAXES 545.00 335.00 -210.00 ---------- ---------- ----------- TOTAL 6415.00 3025.00 -3390.00 CHG FEE AMOUNT < > ------------ TOTAL -3390.00 TAX COMPARISON < > NEXT <X> RETURN TO AGENT PRICING < > QUIT < > VERIFY RFND-CANCEL NOT ALLOWED-SELECT NEXT TO CONTNUE OR QUIT

WF WFR REFUND INFORMATION SCREEN 32 TKT 0014784606396 D-DOMESTIC REFUND/I-INTERNATIONAL/T-TRANSBORDER REFUND I REFUND AUTHORIZATION CODE C0017G188CE55R COMMISSION ON REFUND AMT OR PCT < 0> TOTAL REFUND DUE AED -3390.00 CASH <X> CK < > CC < > CC NBR < > DK NBR < > TOURCODE <ITDAVSPQ/AAJFK > The IT tourcode gets automatically picked up REFUND <X>

MASK PROCESSING COMPLETE - MASK TERMINATED REFUND TRANSACTION PROCESSED ETR REFUND TRANSACTION PROCESSED ET«OK 0432 MMYOPO

CASE 6 - Tax Only Refund

E.g.: Ticket is non-refundable but taxes are to be refunded, except YQ. WETR*T0724784606456« ELECTRONIC TICKET RECORD INV: CUST: PNR:NQRDWH TKT:0724784606456 ISSUED:28MAY09 PCC:50CC IATA:99999992 NAME:ROGER/HARRY MR FOP: CASH CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 GF 520 Y 10SEP BAHDXB 0140 OK Y2 OPEN 2 GF 501 Y 10OCT DXBBAH 0810 OK Y2 OPEN FARE BHD174.000 TAX 75.00AE TAX 30.00BH TAX 280.00YQ TOTAL AED2085.00 EQUIV FARE PD AED1700.00 BAH GF DXB GF BAH 1700.00 END

WFRN0724784606456«

WF WFRM EXCH TAX INFO SCREEN 13 TKT 0724784606456 AMT CODE AMT CODE AMT CODE < 75.00> <AE> < 30.00> <BH> < 280.00> <YQ> < > < > < > < > < > < > ADDITIONAL TAXES-A < > ZP < > < > XF < > TTL AED 385.00 NEXT <X> QUIT < >

On this page, you could make changes to show only refundable taxes OR can proceed to TAX COMPARISON screen to make the same changes. WF WFRR COMPARISON SUMMARY SCREEN 30 REISSUE PLACE DXB EXCHANGE REISSUE CUR AED TTL TAXES -385.00 -385.00 ---------- ----------- TOTAL -385.00 -385.00 ------------ TOTAL -385.00 TAX COMPARISON <X> NEXT < > QUIT < >

WF WFRST TAX COMPARISON SUMMARY SCREEN 31 EXCHANGE MULTI TAX 75.00 AE -75.00 30.00 BH -30.00 280.00 YQ -280.00 -------- --------- TTL 385.00 -385.00 ADDITIONAL TAXES-A < > TAX UPDATE <X> ZP XF NEXT < > QUIT < >

Delete non-refundable taxes with TAX UPDATE option

WF WFRST TAX COMPARISON SUMMARY SCREEN 31 EXCHANGE MULTI TAX < 75.00> <AE> -75.00 < 30.00> <BH> -30.00 < > < > -280.00 -------- --------- TTL 385.00 -385.00 ADDITIONAL TAXES-A < > ZP < > < > XF < > NEXT <X> QUIT < >

WF WFRR COMPARISON SUMMARY SCREEN 30 REISSUE PLACE DXB EXCHANGE REISSUE CUR AED TTL TAXES -105.00 -105.00 ---------- ----------- TOTAL -105.00 -105.00 ------------ TOTAL -105.00 TAX COMPARISON < > NEXT <X> QUIT < >

VERIFY RFND-CANCEL NOT ALLOWED-SELECT NEXT TO CONTNUE OR QUIT

WF WFR REFUND INFORMATION SCREEN 32 TKT 0724784606456 D-DOMESTIC REFUND/I-INTERNATIONAL/T-TRANSBORDER REFUND I REFUND AUTHORIZATION CODE C0728O008DE55R COMMISSION ON REFUND AMT OR PCT < 0> TOTAL REFUND DUE AED -105.00 CASH X CK CC CC NBR DK NBR < > TOURCODE < > REFUND <X>