39
User Experience

QPC Storyboard

Embed Size (px)

DESCRIPTION

A storyboard outlining the user experience of the Quality of Purchase Connection interface.

Citation preview

Page 1: QPC Storyboard

User Experience

Page 2: QPC Storyboard

The user creates an account

User Experience

http://ConsiderQuality.wordpress.com

Page 3: QPC Storyboard

Rachael account settings log out

about terms privacy contact blog Copyright QPC

Select Your Location

Select below:

Enter your zip code:Search!

orPersonal Information

Your Location

Credit Card Settings

Message Preferences

Privacy Settings

HOME PROFILE FRIENDS RETAILERS & MANUFACTURERS

PURCHASEFINDER HOW IT WORKS

...and selects a location

User Experience

http://ConsiderQuality.wordpress.com

Page 4: QPC Storyboard

Rachael account settings log out

about terms privacy contact blog Copyright QPC

Credit Card Settings

Personal Information

Your Location

Credit Card Settings

Message Preferences

Privacy Settings

Select card type:

Full name on card:

Card number:

Expiration date:

Security code:

Select card type:

Your Card Details

HOME PROFILE FRIENDS RETAILERS & MANUFACTURERS

PURCHASEFINDER HOW IT WORKS

Using existing technology, a credit card is linked to the account

User Experience

http://ConsiderQuality.wordpress.com

Page 5: QPC Storyboard

Rachael account settings log out

about terms privacy contact blog Copyright QPC

Privacy Settings

My personal information:

My location:

My recent purchases:

My personal barometer:

My total points:

My posts / comments:

Allow friends to comment on my purchases:

Allow others to search for me:

Yes

Yes

No

No

Share my information with:

Personal Information

Your Location

Credit Card Settings

Message Preferences

Privacy Settings X

X

Friends only

Friends only

Friends of friends

Keep private

Friends only

Everyone

HOME PROFILE FRIENDS RETAILERS & MANUFACTURERS

PURCHASEFINDER HOW IT WORKS

The user chooses privacy settings and who can see his or her information

User Experience

http://ConsiderQuality.wordpress.com

Page 6: QPC Storyboard

Find Your Friends!

Rachael account settings log out

about terms privacy contact blog Copyright QPC

Suggestions for you:

Add as a friend

Add as a friend

Add as a friend

Add as a friend

Add as a friend

Add as a friend

see all

gareth robertsPhiladelphiaUArts

PhiladelphiaPhilly Courier Services

martha chapman

PhiladelphiaUArts

gabe maricich

candi goldatePhiladelphiaCulinary Institute

megan braleyPhiladelphiaUArts

jonas milderPhiladelphiaUArts

Enter the name of a friend:Search!

HOME PROFILE FRIENDS RETAILERS & MANUFACTURERS

PURCHASEFINDER HOW IT WORKS

Friends are added and a network begins to form

User Experience

http://ConsiderQuality.wordpress.com

Page 7: QPC Storyboard

Your Basic Reviews

gareth spent $74.20 at Fabric Horsesee all

+ 10 pts

WorksPerfectly

StoppedUsing

Starting to Fall Apart

Busted!

Your Recent Purchase SummaryYou have no new purchases at this time

You have no products eligible for review

0 pts

Feed

The Classic$65.003 years

Belt Loop Keyring$5.002.5 years

martha spent $81.61 at Wal-Martsee all

+ 3 pts

Dome Backpack$10.003 months

Faded Glory Boots$12.003 months

JVC Earbuds$19.997 months

gabe spent $222.60 at Eastern Mountain Sportssee all

+ 12 pts

North face Windfall$99.0010 years

Go Lite Backpack$100.004.3 years

KNOG Black Frog $11.002 years

$0.02

Rachael account settings log out

Faberware Loaf Pan$35.005 years

wanna know more?

$0.02$0.06$0.03

$0.11 $0.13 $0.09

$0.06 $0.01

$0.02

about terms privacy contact blog Copyright QPC

HOME PROFILE FRIENDS RETAILERS & MANUFACTURERS

PURCHASEFINDER HOW IT WORKS

The user can then see his or her friends’ recent activity on the main page

User Experience

http://ConsiderQuality.wordpress.com

Page 8: QPC Storyboard

The user goes shopping!

User Experience

http://ConsiderQuality.wordpress.com

Page 9: QPC Storyboard

Purchases made on the linked credit card are automatically added to the site

User Experience

http://ConsiderQuality.wordpress.com

Page 10: QPC Storyboard

The product is used!

User Experience

http://ConsiderQuality.wordpress.com

Page 11: QPC Storyboard

Your Basic Reviews

gareth spent $74.20 at Fabric Horsesee all

+ 10 pts

Feed

The Classic$65.003 years

Belt Loop Keyring$5.002.5 years

martha spent $81.61 at Wal-Martsee all

+ 3 pts

Dome Backpack$10.003 months

Faded Glory Boots$12.003 months

JVC Earbuds$19.997 months

gabe spent $222.60 at Eastern Mountain Sportssee all

+ 12 pts

North face Windfall$99.0010 years

Go Lite Backpack$100.004.3 years

KNOG Black Frog $11.002 years

$0.02

Rachael account settings log out

Faberware Loaf Pan$35.005 years

$0.02$0.06$0.03

$0.11 $0.13 $0.09

$0.06 $0.01

$0.02

about terms privacy contact blog Copyright QPC

Works Perfectly

Stopped Using

Starting to Fall Apart

Busted!

Wal-Mart UmbrellaWal-Mart$5.00 X

X

Trekker JacketRain Gear$49.99

Lenox Continental SetMacy’s$48.99

Bodom French Press 17ozBlack Sheep Coffee Cafe$22.99

ze

X

X

X

Purdy Angled 2-inch PaintbrushHome Depot$9.58

wanna say more?

wanna say more?

wanna say more?

wanna say more?

wanna say more?

HOME PROFILE FRIENDS RETAILERS & MANUFACTURERS

PURCHASEFINDER HOW IT WORKS

7 are Below Average Daily Cost +28 pts

+ 3 pts

8 are Above Average Daily Cost

+ 2 pts

Your Recent Purchase SummaryYou made 15 New Purchases!

33 ptswanna know more?

gareth spent $74.20 at Fabric Horsesee all

+ 10 pts

Feed

The Classic$65.003 years

Belt Loop Keyring$5.002.5 years

martha spent $81.61 at Wal-Martsee all

+ 3 pts

Dome Backpack$10.003 months

Faded Glory Boots$12.003 months

JVC Earbuds$19.997 months

gabe spent $222.60 at Eastern Mountain Sportssee all

+ 12 pts

North face Windfall$99.0010 years

Go Lite Backpack$100.004.3 years

KNOG Black Frog$11.002 years

Rachael account settings log out

Faberware Loaf Pan$35.005 years

$0.02$0.06$0.03

$0.11 $0.13 $0.09

$0.06 $0.01

$0.02

about terms privacy contact blog Copyright QPC

HOME PROFILE FRIENDS RETAILERS &MANUFACTURERS

PURCHASEFINDER HOW IT WORKS

7 are Below Average Daily Cost +28 pts

+ 3 pts

8 are Above Average Daily Cost

+ 2 pts

Your Recent Purchase SummaryYou made 15 New Purchases!

33 ptswanna know more?

A review section prompts the user to report on the status of his or her items

User Experience

http://ConsiderQuality.wordpress.com

Page 12: QPC Storyboard

HOME PROFILE FRIENDS RETAILERS & MANUFACTURERS

PURCHASEFINDER HOW IT WORKS

Your Basic Reviews

gareth spent $74.20 at Fabric Horsesee all

+ 10 pts

Feed

The Classic$65.003 years

Belt Loop Keyring$5.002.5 years

martha spent $81.61 at Wal-Martsee all

+ 3 pts

Dome Backpack$10.003 months

Faded Glory Boots$12.003 months

JVC Earbuds$19.997 months

gabe spent $222.60 at Eastern Mountain Sportssee all

+ 12 pts

North face Windfall$99.0010 years

Go Lite Backpack$100.004.3 years

KNOG Black Frog $11.002 years

$0.02

Rachael account settings log out

Faberware Loaf Pan$35.005 years

$0.02$0.06$0.03

$0.11 $0.13 $0.09

$0.06 $0.01

$0.02

about terms privacy contact blog Copyright QPC

Works Perfectly

Stopped Using

Starting to Fall Apart

Busted!

Wal-Mart UmbrellaWal-Mart$5.00 X

X

Trekker JacketRain Gear$49.99

Lenox Continental SetMacy’s$48.99

Bodom French Press 17ozBlack Sheep Coffee Cafe$22.99 X

X

X

Purdy Angled 2-inch PaintbrushHome Depot$9.58

wanna say more?

wanna say more?

wanna say more?

wanna say more?

wanna say more?

7 are Below Average Daily Cost +28 pts

+ 3 pts

8 are Above Average Daily Cost

+ 2 pts

Your Recent Purchase SummaryYou made 15 New Purchases!

33 ptswanna know more?

HOME PROFILE FRIENDS RETAILERS &MANUFACTURERS

PURCHASEFINDER HOW IT WORKS

Your Basic Reviews

gareth spent $74.20 at Fabric Horsesee all

+ 10 pts

Feed

The Classic$65.003 years

Belt Loop Keyring$5.002.5 years

martha spent $81.61 at Wal-Martsee all

+ 3 pts

Dome Backpack$10.003 months

Faded Glory Boots$12.003 months

JVC Earbuds$19.997 months

gabe spent $222.60 at Eastern Mountain Sportssee all

+ 12 pts

North face Windfall$99.0010 years

Go Lite Backpack$100.004.3 years

KNOG Black Frog$11.002 years

Rachael account settings log out

Faberware Loaf Pan$35.005 years

$0.02$0.06$0.03

$0.11 $0.13 $0.09

$0.06 $0.01

$0.02

about terms privacy contact blog Copyright QPC

Works Perfectly

Stopped Using

Starting to Fall Apart

Busted!

Wal-Mart UmbrellaWal-Mart$5.00 X

X

Trekker JacketRain Gear$49.99

Lenox Continental SetMacy’s$48.99

Bodom French Press 17ozBlack Sheep Coffee Cafe$22.99

ze

X

X

X

Purdy Angled 2-inchPaintbrushHome Depot$9.58

wanna say more?

wanna say more?

wanna say more?

wanna say more?

wanna say more?

Each purchase feeds into the user’s personal statistics, which also appears

on the main page

User Experience

http://ConsiderQuality.wordpress.com

Page 13: QPC Storyboard

HOME PROFILE FRIENDS RETAILERS & MANUFACTURERS

PURCHASEFINDER HOW IT WORKS

Your Basic Reviews

gareth spent $74.20 at Fabric Horsesee all

+ 10 pts

Feed

The Classic$65.003 years

Belt Loop Keyring$5.002.5 years

martha spent $81.61 at Wal-Martsee all

+ 3 pts

Dome Backpack$10.003 months

Faded Glory Boots$12.003 months

JVC Earbuds$19.997 months

gabe spent $222.60 at Eastern Mountain Sportssee all

+ 12 pts

North face Windfall$99.0010 years

Go Lite Backpack$100.004.3 years

KNOG Black Frog $11.002 years

$0.02

Rachael account settings log out

Faberware Loaf Pan$35.005 years

$0.02$0.06$0.03

$0.11 $0.13 $0.09

$0.06 $0.01

$0.02

about terms privacy contact blog Copyright QPC

Works Perfectly

Stopped Using

Starting to Fall Apart

Busted!

Wal-Mart UmbrellaWal-Mart$5.00 X

X

Trekker JacketRain Gear$49.99

Lenox Continental SetMacy’s$48.99

Bodom French Press 17ozBlack Sheep Coffee Cafe$22.99 X

X

X

Purdy Angled 2-inch PaintbrushHome Depot$9.58

wanna say more?

wanna say more?

wanna say more?

wanna say more?

wanna say more?

7 are Below Average Daily Cost +28 pts

+ 3 pts

8 are Above Average Daily Cost

+ 2 pts

Your Recent Purchase SummaryYou made 15 New Purchases!

33 pts

HOME PROFILE FRIENDS RETAILERS &MANUFACTURERS

PURCHASEFINDER HOW IT WORKS

Your Basic Reviews

gareth spent $74.20 at Fabric Horsesee all

+ 10 p

Feed

The Classic$65.003 years

Belt Loop Keyring$5.002.5 years

martha spent $81.61 at Wal-Martsee all

+ 3 pts

Dome Backpack$10.003 months

Faded Glory Boots$12.003 months

JVC Earbuds$19.997 months

gabe spent $222.60 at Eastern Mountain Sportssee all

+ 12 pts

North face Windfall$99.0010 years

Go Lite Backpack$100.004.3 years

KNOG Black Frog$11.002 years

Rachael account settings log out

Faberware Loaf Pan$35.005 years

$0.02$0.06$0.03

$0.11 $0.13 $0.09

$0.06 $0.01

$0.02

about terms privacy contact blog Copyright QPC

Works Perfectly

Stopped Using

Starting to Fall Apart

Busted!

Wal-Mart UmbrellaWal-Mart$5.00 X

X

Trekker JacketRain Gear$49.99

Lenox Continental SetMacy’s$48.99

Bodom French Press 17ozBlack Sheep Coffee Cafe$22.99

ze

X

X

X

Purdy Angled 2-inch PaintbrushHome Depot$9.58

wanna say more?

wanna say more?

wanna say more?

wanna say more?

wanna say more?

wanna know more?

6 Month BarometerBased on 35 Purchases!

$0.07average daily cost:

$455.103

contribution to thelocal economy 100% local potential

$346.41

pttsss

333333333333 pppptttttsssswanna know more?

66 MMonthh BBarometerBased on 35 Purchases!ases!

$0$0.0077average daily cost:

contribution to thelocal economy 100% local potentialy

$4$ 55.103 $346.41

The user can expand the statistics to see more detailed effects of his or her

spending behavior

User Experience

http://ConsiderQuality.wordpress.com

Page 14: QPC Storyboard

If the product rips or breaks...

User Experience

http://ConsiderQuality.wordpress.com

Page 15: QPC Storyboard

Your Basic Reviews+ 3 pts

JVC Earbuds$19.997 months

ntain Sportssee all

+ 12 pts

$0.02

Faberware Loaf Pan$35.005 years

$0.02

$0.09 $0.02

Works Perfectly

Stopped Using

Starting to Fall Apart

Busted!

Wal-Mart UmbrellaWal-Mart$5.00 X

X

Trekker JacketRain Gear$49.99

Lenox Continental SetMacy’s$48.99 X

X

Purdy Angled 2-inch PaintbrushHome Depot$9.58

wanna say more?

wanna say more?

wanna say more?

33 ptswanna know more?

The user may want to say more

User Experience

http://ConsiderQuality.wordpress.com

Page 16: QPC Storyboard

Rachael account settings log out

about terms privacy contact blog Copyright QPC

In-Depth Review - Trekker Jacket by Rain Gear

Step 1: Select Problem Areas Below Step 2: Select Level of Product Use

Step 3: Describe Your Product Experience

Step 4: Upload Your Product Photos

Go back

Daily Weekly Monthly Yearly

Photo

Upload

Photo

Upload

Photo

Upload

Post Your Review

HOME PROFILE FRIENDS RETAILERS & MANUFACTURERS

PURCHASEFINDER HOW IT WORKS

The extended review will consist of four different parts

User Experience

http://ConsiderQuality.wordpress.com

Page 17: QPC Storyboard

Step 1: Select Problem Areas Below Step 2: Select Level of Product Use

Step 3: Describe Your Product Experience

Step 4: Upload Your Product Photos

Daily Weekly Monthly

Photo

UploadUpload

Photo

Seam: Shoulder - Torn / Holes

S

o

Pho

Seam: ShoulderSeam: UnderarmFabricZipper (pit-zips)Air VentOther

Torn / HolesFrayedDiscoloredOther

Pick part affected:

Select problem:

X

X

Using a photo-tagging component, the user can select the faulty area and

problem from a word bank

User Experience

http://ConsiderQuality.wordpress.com

Page 18: QPC Storyboard

Rachael account settings log out

In-Depth Review - Trekker Jacket by Rain Gear

Step 1: Select Problem Areas Below Step 2: Select Level of Product Use

Step 3: Describe Your Product Experience

Go back

Daily Weekly Monthly YearlyX

FRIENDS RETAILERS & MANUFACTURERS

PURCHASEFINDER HOW IT WORKS

The level of use will help to explain differences in the lifespan

of identical products

User Experience

http://ConsiderQuality.wordpress.com

Page 19: QPC Storyboard

Copyright QPC

Step 2: Select Level of Product Use

Step 3: Describe Your Product Experience

Step 4: Upload Your Product Photos

Daily Weekly Monthly Yearly

Post Your Review

The material used for this jacket is great for wet weather, but the stitching along the seams is unsatisfactory. I owned this jacket for five months before a seam in the armpit gave out. I have attempted to fix the problem by restitching the material, but have not been successful. Hopefully the manufacturer will fix this problem soon!

Photo

Upload

Photo

Upload

Photo

Upload

The user can also leave a detailed personal message...

User Experience

http://ConsiderQuality.wordpress.com

Page 20: QPC Storyboard

Copyright QPC

Step 2: Select Level of Product Use

Step 3: Describe Your Product Experience

Step 4: Upload Your Product Photos

Daily Weekly Monthly Yearly

Photo

Upload

Post Your Review

The material used for this jacket is great for wet weather, but the stitching along the seams is unsatisfactory. I owned this jacket for five months before a seam in the armpit gave out. I have attempted to fix the problem by restitching the material, but have not been successful. Hopefully the manufacturer will fix this problem soon!

...and upload images of how products are holding up

User Experience

http://ConsiderQuality.wordpress.com

Page 21: QPC Storyboard

contact blog

Step 4: Upload Your Prod

Post Your Review

ooooleso

Once the review is posted, the content is merged with other reviews

User Experience

http://ConsiderQuality.wordpress.com

Page 22: QPC Storyboard

Rachael account settings log out

about terms privacy contact blog Copyright QPC

$0.12

Manufacturer InputConsumer Input

Additional Views

Trekker Jacketby Rain Gear$49.99

Consumer ActivityPurchased by 1,234 members (2 friends)Being used by 211 members

Seam: underarm - Torn / Holes (38)Collar - Frayed (14)Zipper - Jamming (11)Zipper - Broken (7)Fabric - Pilling (5)Fabric - Holes (4)Other (4)

Problems Identified

See all 46 reviewsConsumer Reviews

Consumer Photos

See more

HOME PROFILE FRIENDS RETAILERS & MANUFACTURERS

PURCHASEFINDER HOW IT WORKS

Common problems are quickly identified

User Experience

http://ConsiderQuality.wordpress.com

Page 23: QPC Storyboard

Manufacturers can see these reviews through their own accounts

User Experience

http://ConsiderQuality.wordpress.com

Page 24: QPC Storyboard

Barcode technology will automatically add existing products to the

manufacturer’s account

User Experience

http://ConsiderQuality.wordpress.com

Page 25: QPC Storyboard

Rachael account settings log out

about terms privacy contact blog Copyright QPC

$0.12

Consumer Input

Additional Views

Trekker Jacketby Rain Gear$49.99

Manufacturer Input

Product SpecificationsMaterial - Nylon, cottonMachine wash cold, tumble dry lowDo not ironSizing Chart

Due to the large number of customers reporting tearing along the seamat the armpit, we are now offering free repair services for customers whoexperience this problem. Please click here for more information.

Repair Notes and Problem Solutions

Product Videos

Video

Upload

HOME PROFILE FRIENDS RETAILERS & MANUFACTURERS

PURCHASEFINDER HOW IT WORKS

Manufacturers can also contribute information to a product page...

User Experience

http://ConsiderQuality.wordpress.com

Page 26: QPC Storyboard

Consumer Input Manufacturer Input

Product SpecificationsMaterial - Nylon, cottonMachine wash cold, tumble dry lowDo not ironSizing Chart

Due to the large number of customers reporting tearing along the seamat the armpit, we are now offering free repair services for customers whoexperience this problem. Please click here for more information.

Repair Notes and Problem Solutions

Product Videos

Video

Upload

...perhaps repair information for common problems

User Experience

http://ConsiderQuality.wordpress.com

Page 27: QPC Storyboard

Additional Views

Due to the large number of customers reporting tearing along the seamat the armpit, we are now offering free repair services for customers whoexperience this problem. Please click here for more information.

Repair Notes and Problem Solutions

Product Videos

Videos of how the product was made can be added to give consumers a

back story of the product

User Experience

http://ConsiderQuality.wordpress.com

Page 28: QPC Storyboard

User feedback inspires manufacturers to make improvements

User Experience

http://ConsiderQuality.wordpress.com

Page 29: QPC Storyboard

The consumer can also access all of this information through mobile technology

User Experience

http://ConsiderQuality.wordpress.com

Page 30: QPC Storyboard

It will be useful to the consumer when he or she goes shopping

User Experience

http://ConsiderQuality.wordpress.com

Page 31: QPC Storyboard

Barcode scanning allows for instant product information in the store

User Experience

http://ConsiderQuality.wordpress.com

Page 32: QPC Storyboard

Quick comparisons show the long-term value of quality goods in the present

User Experience

http://ConsiderQuality.wordpress.com

Page 33: QPC Storyboard

The consumer knows what to look for from other consumers’ reviews...

User Experience

http://ConsiderQuality.wordpress.com

Page 34: QPC Storyboard

...and can access any uploaded manufacturer-added content

User Experience

http://ConsiderQuality.wordpress.com

Page 35: QPC Storyboard

The purchase is evaluated and options with better performance are suggested

User Experience

http://ConsiderQuality.wordpress.com

Page 36: QPC Storyboard

The consumer is empowered to make better-informed, quality purchases

User Experience

http://ConsiderQuality.wordpress.com

Page 37: QPC Storyboard

7 are Below Average Daily Cost +28 pts

+ 3 pts

8 are Above Average Daily Cost

+ 2 pts

Your Recent Purchase SummaryYou made 15 New Purchases!

33 ptswanna know more?

6 Month BarometerBased on 35 Purchases!

$0.07average daily cost:

$455.103

contribution to thelocal economy 100% local potential

$346.41

Based on 35 Purchases!

$0.07average daily cost:

contribution to thelocal economy 100% local potential

$455.103 $346.41

8 are Below Average Daily Cost +32 pts

+ 4 pts

8 are Above Average Daily Cost

+ 2 pts

Your Recent Purchase SummaryYou made 16 New Purchases!

38 ptswanna know more?

6 Month BarometerBased on 35 Purchases!

$0.07average daily cost:

$484.353

contribution to thelocal economy 100% local potential

$375.66

Based on 35 Purchases!

$0.07average daily cost:

contribution to thelocal economy 100% local potential

$484.353$375.66

The user’s personal statistics are adjusted accordingly

User Experience

http://ConsiderQuality.wordpress.com

Page 38: QPC Storyboard

Users take pride in their decisions, have higher quality goods, and spend

less money over time

User Experience

http://ConsiderQuality.wordpress.com

Page 39: QPC Storyboard

Visit us on the web at:http://ConsiderQuality.wordpress.com