Upload
mohammed-dahab
View
3
Download
0
Embed Size (px)
DESCRIPTION
Quality Management Using Key Performance Indicators
Citation preview
7/21/2019 QM Using KPIs IAQG Gastvortrag E-Behle 16 Okt 2009 Engl 3
http://slidepdf.com/reader/full/qm-using-kpis-iaqg-gastvortrag-e-behle-16-okt-2009-engl-3 1/15
Quality Management using
Key Performance Indicatorsat MTU Aero Engines
Egon Behle,
CEO, MTU Aero Engines
IAQG General Assembly, 16 October 2009
7/21/2019 QM Using KPIs IAQG Gastvortrag E-Behle 16 Okt 2009 Engl 3
http://slidepdf.com/reader/full/qm-using-kpis-iaqg-gastvortrag-e-behle-16-okt-2009-engl-3 2/15
16 October 2009 IAQG General Assembly MTU Aero Engines Egon Behle 2
• Risk- and revenue-sharing partner inprograms of all major OEMs
• Focus on low-pressure turbines andhigh-pressure compressors
• Approx. 30% of the active engine fleet
flies with MTU components on board
OEM business
Commercial engine business Military engine business Commercial MRO
1.146 m€ (42%) 497 m€ (18%) 1.113 m€ (40%) Revenues*
MTU and its business model
• Capability to develop and manufacturecomplete propulsion systems
• R&D is frequently financed by thecustomer
• MTU has significant stakes in the major
European military programs
• Largest independent provider ofcommercial engine MRO(Maintenance, Repair and Overhaul)services
• Stakes in engines with high growth rates(V2500, CFM56, CF34)
• Strong presence in Asia
*) FY2008
MRO business
GP7000 EJ200
2,724.3 m€ ∑ Revenues*
331 m€ EBIT *
7537 Headcount *
7/21/2019 QM Using KPIs IAQG Gastvortrag E-Behle 16 Okt 2009 Engl 3
http://slidepdf.com/reader/full/qm-using-kpis-iaqg-gastvortrag-e-behle-16-okt-2009-engl-3 3/15
16 October 2009 IAQG General Assembly MTU Aero Engines Egon Behle 3
The major market players in theengine business Overview of the engine industry
Engine
component
suppliers
Engine
sub-system
(module)
providers
OEMs
• Players specialize in specific engine modules
and technologies
• Oligopolistic market structures
• High market entry barriers:
• High technological expertise required
• Substantial up-front investments
required (R&D, royalty payments)
• Long-term agreements
• In part captive spare parts market
• Acceptance and certification requirements
and approval by authorities
I n c r e a s i n g
P a
r t n e r s h i p
The players in the engine market
7/21/2019 QM Using KPIs IAQG Gastvortrag E-Behle 16 Okt 2009 Engl 3
http://slidepdf.com/reader/full/qm-using-kpis-iaqg-gastvortrag-e-behle-16-okt-2009-engl-3 4/15
16 October 2009 IAQG General Assembly MTU Aero Engines Egon Behle 4
0
1000
2000
3000
4000
5000
6000
7000
8000
9000
10000
11000
1980 1985 1990 1995 2000 2005 2010 2015 2020 2025
0
500
1000
1500
2000
2500
3000
3500Passenger traffic forecast
Passenger traffic 1980-2008
Aircraft deliveries
Aircraft firm orders
W
o
d
e
o
m
e
s
(
)
N
m
v
a
e
r
c
a
(
r
n
s
e
g
e
s
)
Forecast (4.7% p.a. growth)History
Source: MTU/ASM September 2009, Airclaims‘ CASE
Remark: Western-manufactured jet powered commercial transport aircraft are considered (Airliners, Freighters & RJs; turboprops, business jets, military and general aviation excluded)
The market cycles (status September 2009)
7/21/2019 QM Using KPIs IAQG Gastvortrag E-Behle 16 Okt 2009 Engl 3
http://slidepdf.com/reader/full/qm-using-kpis-iaqg-gastvortrag-e-behle-16-okt-2009-engl-3 5/15
16 October 2009 IAQG General Assembly MTU Aero Engines Egon Behle 5
Strategic pillars
Strategic target fields
To shape our future, the MTU strategy is targeting profitable growth
in all business segments
Customers /
Partners Products Branding Shareholders Employees Locations
First-class
technology
Successful
programs
Growth via
acquisitions
Competitive
cost
structure
Competence
enhancement
in marketniches
Strategic basementQuality, Reliability, Speed, Productivity and Intercultural Expertise
~ 6 Bn.€ Sales 2018EBIT > 12%
Strategic target
7/21/2019 QM Using KPIs IAQG Gastvortrag E-Behle 16 Okt 2009 Engl 3
http://slidepdf.com/reader/full/qm-using-kpis-iaqg-gastvortrag-e-behle-16-okt-2009-engl-3 6/1516 October 2009 IAQG General Assembly MTU Aero Engines Egon Behle 6
Quality, a management task
Mindset of organization
MTU Board follows up KPIs
Focus on selected KPIs
Monitor development of trends
Quality audits and initiatives
Quality needs to be produced by every individual at any time.
7/21/2019 QM Using KPIs IAQG Gastvortrag E-Behle 16 Okt 2009 Engl 3
http://slidepdf.com/reader/full/qm-using-kpis-iaqg-gastvortrag-e-behle-16-okt-2009-engl-3 7/1516 October 2009 IAQG General Assembly MTU Aero Engines Egon Behle 7
CIP as an ongoing process throughout
the complete organization
Improve price/ performance ratio
Dedicated projects to improve KPIs examples:
• strong improvement of TAT and OTD in MTU’s MRO locations
• to become benchmark
• to win new contracts on the basis of best quality
Quality, a selling argument
7/21/2019 QM Using KPIs IAQG Gastvortrag E-Behle 16 Okt 2009 Engl 3
http://slidepdf.com/reader/full/qm-using-kpis-iaqg-gastvortrag-e-behle-16-okt-2009-engl-3 8/1516 October 2009 IAQG General Assembly MTU Aero Engines Egon Behle 8
MTU's Integrated Management System (IMS)
• Safety is a prime concern in aviation.
• The smallest of mistakes may have catastrophic
consequences. Therefore MTU insists on the finest quality of
its products and services.
Quality and safety are the first priority in whatever we do.
MTU's Integrated Management System (IMS)
QualityEnvironmental
protection
Occupational
health & safety
A world-class, efficient Integrated Management System (quality, occupational health
& safety, environmental protection) that ensures that principles, objectives and
standards are put in place at all of the company's locations.
7/21/2019 QM Using KPIs IAQG Gastvortrag E-Behle 16 Okt 2009 Engl 3
http://slidepdf.com/reader/full/qm-using-kpis-iaqg-gastvortrag-e-behle-16-okt-2009-engl-3 9/1516 October 2009 IAQG General Assembly MTU Aero Engines Egon Behle 9
Production quality Process quality Development quality
The key quality data / indicators have been continuously improved
1995 2005
Customer
complaints(components)
Scrap costs
Rework costs
First pass yield
(components/engines)
DPM
RPM
Supplier performance
Statisticalprocess control
(SPC)
Compliance withdevelopment milestones
Passed reviews(design / production readiness)
First pass yield(Design)
Number of component mods
Process maturity levels
EFQM result
Spec compliance
7/21/2019 QM Using KPIs IAQG Gastvortrag E-Behle 16 Okt 2009 Engl 3
http://slidepdf.com/reader/full/qm-using-kpis-iaqg-gastvortrag-e-behle-16-okt-2009-engl-3 10/1516 October 2009 IAQG General Assembly MTU Aero Engines Egon Behle 10
MTU's system allows the key performance indicator information tobe viewed from different perspectives
A complete and consistent database for the generationof key indicators for different perspectives
Organization ProcessProduct / program
GP 7000GP 7000
• Management perspective
• Center perspective
• Team perspective
• Engine
• Module
• Detail part
• Business processes
• Main processes
• Part processes
7/21/2019 QM Using KPIs IAQG Gastvortrag E-Behle 16 Okt 2009 Engl 3
http://slidepdf.com/reader/full/qm-using-kpis-iaqg-gastvortrag-e-behle-16-okt-2009-engl-3 11/1516 October 2009 IAQG General Assembly MTU Aero Engines Egon Behle 11
Highest priority on customer needs
Strong focus on on-time and on-quality delivery
Implementation of best-practice processes in production and quality management
Intense oversight and training of our suppliers
Continuous improvements through people, processes and tools
Highly qualified and trained personnel
Participation in national and international initiatives and working groups to developinternationally accepted standards
Cost optimization and quality do not have to contradict each other Aviation safety is the first priority in whatever we do!
7/21/2019 QM Using KPIs IAQG Gastvortrag E-Behle 16 Okt 2009 Engl 3
http://slidepdf.com/reader/full/qm-using-kpis-iaqg-gastvortrag-e-behle-16-okt-2009-engl-3 12/1516 October 2009 IAQG General Assembly MTU Aero Engines Egon Behle 12
"Good is not good enough where better is expected."(Thomas Fuller – English historian)
Thank you very much for your attention!
7/21/2019 QM Using KPIs IAQG Gastvortrag E-Behle 16 Okt 2009 Engl 3
http://slidepdf.com/reader/full/qm-using-kpis-iaqg-gastvortrag-e-behle-16-okt-2009-engl-3 13/15
16 October 2009 IAQG General Assembly MTU Aero Engines Egon Behle 13
weiteres Material
7/21/2019 QM Using KPIs IAQG Gastvortrag E-Behle 16 Okt 2009 Engl 3
http://slidepdf.com/reader/full/qm-using-kpis-iaqg-gastvortrag-e-behle-16-okt-2009-engl-3 14/15
16 October 2009 IAQG General Assembly MTU Aero Engines Egon Behle 14
The relevant key performance
indicators are consistently
reported2
We use key performance indicators (KPIs) to continuouslyimprove our operational performance
The company's objectives are
broken down into theoperational units' objectives
In the event of deviations,
corrective actions and failureanalyses are initiated without
delay
1
Company
Center
Team
Employee
3
Our Continuous Improvement
Program (CIP) supports
sustained process optimization4
5The organization's
productive efficiency is
improved, the
objectives are adjusted
7/21/2019 QM Using KPIs IAQG Gastvortrag E-Behle 16 Okt 2009 Engl 3
http://slidepdf.com/reader/full/qm-using-kpis-iaqg-gastvortrag-e-behle-16-okt-2009-engl-3 15/15
16 October 2009 IAQG General Assembly MTU Aero Engines Egon Behle 15
External consultants help with the optimization of selected KPIs
Result: TAT reduction
by 26% achieved(average out of
54 components) -26%
Example: Project for the
reduction of turnaround time(TAT) in parts manufacturing