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QLIKVIEW
Data Driving Enhanced Performance
Accountability
Jill Curry, Dietetics Services Manager
Yvonne Graham, Head of Information and RecordsNovember 2018
Business Intelligence in NHSCT
⚫ BI Development - January 2012
⚫ Drivers:
– Utilise our data better – drive improvements
– Data needs to be live/current
– Reports need to be meaningful
– Self-service culture
⚫ Tool of Choice
Aim: to provide better access to accurate up-to-date
information to support decision making
21Live Qlik Apps
180Active Users
500Sessions
Last Week
270mRows of Data
Last Week
Live/Operational Apps• Acute Patient Flow
• Theatres at a Glance
• ED Live
• Mental Health
Historical and Trending Apps• Acute Activity/SBA Monitoring
• Community Activity – AHP/Nursing
• Community Care – Social Work and Community Beds
• Children’s Social Care
• ED Quality Indicators
• Clinician Dashboard
The Value of
Business Intelligence
A Service Manager Perspective
Desire for Improvement
⚫ Quality data – accurate, timely and consistent (in-line with
regional guidance and HSCT approach)
⚫ Comprehensive but necessary coding – standardisation of
information captured on information system (LCID) –
professional and administrative activities
⚫ Influencing ‘self-reporting’ options and information within
Qlikview
Overview of Service Manager ResponsibilityNHSCT Nutrition and Dietetic Service
⚫ Across all care settings (based within 11 NHSCT sites)
⚫ Provision of care within paediatric and adult services
⚫ Includes ~ 20 specialisms (such as diabetes, eating disorders, health improvement,
learning disability, neonatal, oncology and renal)
Regional Prescribing Support Dietetic Service
⚫ Based throughout Northern Ireland (Armagh, Ballymena, Belfast, Londonderry and
Omagh)
⚫ Primary care facing service
⚫ Focuses on improving patient care and outcomes, whilst ensuring pharmaceutical clinical
effectiveness
Site Co-ordinator
⚫ Causeway Hospital
⚫ Out of Hours provision
Nutrition and Dietetic Performance
Management
Department of Health – Allied Health Profession (AHP)
PFA Elective Access Targets : Waiting Times (<13 weeks)
and DNA Rate (≤ 5%)
Service Budget / Level Agreements (SBAs / SLAs)
Capacity and Demand
Nutrition and Dietetic Service
Qlikview Dashboard
Figures for Demo Purposes Only
Self reporting tab
Figures for Demo Purposes Only
Regional Prescribing Support Dietetic Team
⚫ Quarterly Reports – HSCB / PHA:
o - Clinical Contacts
o - New : Review Ratio
o - Monitoring of information specific to each local commissioning
area (S Eastern, Southern, Belfast, Northern and Western)
Site Co-ordinator: ED Dashboard
Figures for Demo Purposes Only
Benefits of Qlikview & Business Intelligence
⚫ Overview of service business intelligence
⚫ Near “real time” information
⚫ Informs accountability reports and specific work (including 14/15 C&D
AHP exercise, quarterly performance reports, DoH AHP workforce
review statistics and future transformation investment template
proposal monitoring)
⚫ Influences commissioning (disease specific conditions)
⚫ Assists with service planning and development
Benefits of Qlikview & Business Intelligence
⚫ Improves credibility with internal/ external partners (provision of timely
and accurate information)
⚫ Helps inform “Freedom of Information” requests
⚫ Improves professional supervision through caseload management
⚫ Encourages adherence with regional clinical care pathways across
teams and by individuals (facilitating auditing against best practice/
guidelines)
⚫ Future developments within Qlikview – clinical outcome achievements
‘Most of what we call
management consists of making it
difficult for people to get their
work done’
Peter Drucker
Figures for Demo Purposes Only
Figures for Demo Purposes Only
Qlik Sense
Qlik’s next generation BI Tool
Data Association\Suggestion Engine
Modern Visualisations
Responsive User Interface
Optimised for Mobile devices
GeoAnalytics
Scalable Architecture
Questions