QDP Services Customers

QDP Services Customers

Academic Year 2007/2008

contact QDP Services: telephone: 01625 501917 www.qdpservices.co.uk

Customer List – November 2007

East Midlands

Boston College Brooksby Melton College

Castle College Nottingham Grantham College

Lincoln College New College Nottingham

North Nottinghamshire College South East Derbyshire College

South Leicestershire College of FE South Nottingham College

Stephenson College Coalville The C.I.G. (Leicester)

The Peoples College Nottingham West Nottinghamshire College

“QDP provide a valuable service in allowing us to benchmark our learners' perceptions against those in similar institutions. QDP's analysis and presentation of data turns it into a useful tool to support improvement.” Chris Bradford, Director of Learning and Skills Boston College

“Working in partnership with QDP on our learner and employer surveys has been one of our most inspired decisions. We have access to excellent data and feedback which greatly assists our planning for course development and quality improvement. The range of surveys we are undertaking is providing us with the most comprehensive picture of stakeholder satisfaction that the College has ever had.” Janet Davidson, Assistant Principal Grantham College

‘We have been working with QDP for the last 4 years carrying out induction and exit surveys. The product they offer gives us great coverage and the distance travelled report helps us map improvements. The QDP team that look after our surveys needs are friendly and responsive and always get back to us in a prompt and timely manner.’ Carla Hayes, Learner Relations Coordinator New College Nottingham



East of England

Braintree College North Hertfordshire College

Cambridge Regional College Oaklands College Chelmsford College Suffolk College Colchester Institute The College of West Anglia Dunstable College The Farriery Training Agency

Great Yarmouth College West Herts College Huntingdonshire Regional College West Suffolk College

Lowestoft College Writtle College Luton Sixth Form College

“Great Yarmouth College used QDP services for the first time in 2004 to measure students’ perception of their course and the college. Within the first six months we have worked with QDP on two surveys and I am delighted to recommend to other colleges the service provided. A particular strength with the service is the clarity of the results provided and the efficient way that QDP have responded to our needs. We have found that it is cost effective to place our satisfaction surveys with QDP and the questionnaire response rate has increased by 25% which has been very encouraging.” Richard Dade, Quality and Standards Adviser Great Yarmouth College

‘‘We decided to team-up with QDP to get an independent and accurate assessment of where we’re performing well and where there is room for improvement. We discovered that while our teaching standards are very high and students are generally satisfied, they don’t know how to go about making a complaint. This is now something we can improve by highlighting the proper procedures’’. Jill Francis, Vice Principal Client Services The College of West Anglia ‘

“Having used QDP for our student satisfaction surveys for two years we are now able to access benchmarking data and can compare responses given by our students in a more meaningful way. The systematic approach used by QDP in preparing for surveys and their speed of response once data has been submitted for analysis is a real plus.” Charles Reynolds, Head of marketing and communications Lowestoft College



London

Bexley Adult Education Kingston Adult Education

Bexley College Lambeth College Bromley College Leyton Sixth Form College

Capel Manor College Merton College Carshalton College Morley College

Christ The King Sixth Form College Redbridge College City & Islington College Richmond upon Thames College

City of Westminster College Sir George Monoux 6th Form College College of North East London Southgate College

Community Options Southwark College Enfield College St Charles Catholic 6th Form College

Havering College The Mary Ward Centre Havering 6th Form College West Thames College

Hawk Management Training Westminster Kingsway College Working Men's College

“The efficiency of QDP services has been of a very high standard and the data provided through the learner survey has enabled us to identify and respond to learner's needs. The outcome of this has been improved course review and self assessment review processes. We are particularly pleased with the superb response from QDP in producing and returning the learner surveys in exceptionally short time frames.” Sybil Carter, Director of Curriculum Bexley College

“We were thoroughly impressed with the wealth of detail and analysis from the QDP produced survey. Thanks to the large bank of benchmarking standard statements that QDP have available, we were able to tailor questions to our own needs, while ensuring that responses could still be benchmarked against other colleges nation wide. The feedback from over a thousand of our students studying a wide range of subjects is invaluable in looking at further improvements to our service.” Madeline Hall, Head Of College Capel Manor College

“For the benefit of providers who are still hesitating to use QDP’s services, we would like to confirm that our recent learner On-programme survey has been handled with total professionalism and has delivered information we would never have been able to gather through an in-house system. The results will add value to the evidence we gather to monitor the quality of our provision across the whole college. In addition, we now have a view of our performance in a national perspective as well. We are already in the middle of using QDP for another survey, this time for our staff and look forward to working with the team again.” Richard Beales, Vice Principal Merton College



North East

Bede College New College Durham Bishop Aukland College Northumberland College

Cleveland College of Art & Design Redcar & Cleveland College Derwentside College South Tyneside College

East Durham and Houghall College St Mary’s College Gateshead College Stockton Riverside College

Hartlepool LEA Tyne Metropolitan College Middlesbrough College

“We found QDP to be very helpful. They understood our needs and their timescales were appropriate as well. Not only did they give us a fast service but the information we received regarding our Increased Flexibility students enabled us to draw up suitable plans for the future.” Tom Argument, 14-19 Co-ordinator Hartlepool LEA

“QDP provide a specialist service in terms of survey production, analysis and reporting, including national benchmarking, which assists us to effectively implement our Voice of the Learner programme.” Anthony Horne, Planning and Performance Manager Stockton Riverside College

“A pure joy to work with! As a new starter the initial guidance and support was excellent. How nice to have immediate responses to all queries. The actual surveys are a wealth of information. The whole process is extremely user friendly.” Sue Rae, Director of Quality & Standards Redcar & Cleveland College

“I am very pleased to be in a position to once again use the services of QDP. The efficient and accurate process means that I save on staff time (particularly for analysis), I get improved accuracy, I am able to benchmark in a variety of ways, the reports are concise, meaningful and user friendly. I hope that at the end of this current academic year we will have completed a full schedule of surveys which will provide valuable evidence for self assessment and continuous quality improvemen.”. Carol Bromyard, Director of Quality Middlesborough College



North West

Beneast Training North Trafford College Blackburn College Pendleton College

Blackpool & the Fylde College ProCo North West Blackpool Sixth Form College Salford College of FE Bolton Community College Sefton LEA

Burnley College South Cheshire College Carlisle College Southport College

Cheadle & Marple 6th Form College Stockport Continuing Education Authority City College Manchester St Helens College

City College Manchester – H.M.P.S.* St Helens Learning Partnership Eccles College Tameside College

Hopwood Hall College The Vocational College Liverpool King George V 6th Form College Total People Limited Lancaster & Morecambe College Training for Today Liverpool Community College Training West Lancashire Logistics College North West University of Bolton

LSC North West Warrington Collegiate Macclesfield College West Cheshire College

Manchester College of A&T Greater Merseyside LSC – The Wirral Manchester LSC Winstanley College

Mid Cheshire College Wirral Metropolitan College Myerscough College

Nelson and Colne College

“QDP surveys are an essential part of our self assessment arrangements and enable us to measure the impact of many of the changes we are trying to bring about." Sara Mogel, Principal West Cheshire College

“We were highly impressed by the depth and detail offered by QDP’s feedback services. The model enables us to ask many more questions, which are specific to our college than any other on the market - and with no two colleges ever being the same that is a crucial factor. We believe that the information QDP provides will be extremely useful as we plan our strategy for continued improvement.” Rachel Griffiths,Student Guidance Centre Manager Macclesfield College

“‘We were very pleased with how smoothly our OLI learner survey went. We had budgeted extra time for testing, but everything was completed within two weeks. The use of the online survey was particularly easy for staff to administer and students to complete. The feedback from the survey has begun to have positive results for the delivery and development of our courses.” Robert Marshall Manchester College of Arts and Technology

* See additional file for a full list of H.M. Prisons we work for.



South East

A. W. E. Hastings College of A&T Abingdon & Witney College Isle of Wight College

Amersham & Wycombe College Milton Keynes College BCA NESCOT Epsom’s College of FE & HE

Bexhill College Newbury College Bracknell & Workingham College Plumpton College

Colchester Institute Portsmouth 6th Form College COVE Suffolk College

East Berkshire College Sussex Downs College East Surrey College Thames Valley University Eastleigh College Thanet College Fareham College Worthing College

Farnborough College of Technology Hadlow College

“QDP have provided a valuable service which has made a major contribution to the validity of our self assessment reporting. We have used the reports to target improvements and to build a culture of continuous improvement. Surveying learner opinion and acting on what learners tell us is now second nature to us.” Jim Evans, Manager - Quality and Teaching Development Abingdon and Witney College

“Thank you very much for the results of our survey. Arrived in good time and we are very pleased with the results. The service has been brilliant and the quality of the reports etc. excellent.” Geoff Green, Head of Quality Assurance East Surrey College

“QDP’s telephone surveys help Eastleigh College to gather valuable feedback from the employers that we engage with. As with its other services, QDP are flexible and very accommodating to our requirements. We receive information, including responses and comments tied to specific sectors on clear and easy to work with reports. The short timeframe in which the results are available to us enable the College to act upon the requirements of our local employers and improve our service to them, our learners and the whole community.” Ms Joanne Fontaine, Marketing Manager Eastleigh College



South West

Brunel & Gordano Training R A C P D City of Bath College Royal Forest of Dean College

Cornwall College S & B Training Exeter College Salisbury College

Hartpury College St Peter's RC High School and 6th Form H W V Stroud College

New College Swindon Swindon College Penwith College Wiltshire College, Salisbury

“We have worked with QDP for four years now for both our two student surveys (induction & on-course) and staff surveys and find the style of questionnaire and the quality of the reports invaluable. It is very helpful to be able to benchmark internally and externally; it is also important to look at distance-travelled over three or four years and be able to examine both benchmarks and DT for different college

constituencies (e.g. for staff we can examine the views of males & females, by age, by location, by status, by directorate etc.). The way in which College can set up their survey timetables with QDP is helpful and consistent. We also like the fact that the wording of any survey question is entirely up to us - and as long as we keep roughly to the same sense as the QDP item bank, questions can be effectively benchmarked - but you can also have entirely customised questions. Using electronic surveys for staff has proved valuable - and this extends to the ease with which written comments can be collected and produced”. David Jolly, Teaching, Learning, Development & Quality Manager Exeter College “We have been extremely satisfied with the level and range of reports on learner feedback from QDP Services. We used to use an in house system, but this did not enable us to benchmark externally and the surveys took a long time to process. QDP does all this work for us and produces reports which are easy to understand and feed into, not only our quality assurance and improvement procedures, but also our quality and diversity impact assessments. We plan to use them for employer and staff surveys over the next few months.” Carole Tidball, Acting Director of Quality and Customer Services Penwith College



West Midlands

5 Cs Training MORE Training

Adult Education Service Coventry NEW College Bournville College of FE New College Telford

Burton College Newcastle-under-Lyme College Cadbury Sixth Form College Performance Through People

Cannock Chase Technical College Sandwell College City College Birmingham Solihull College

City College Coventry Stafford College City of Wolverhampton College Stoke-on-Trent College Clough Hall Technology School Stratford Upon Avon College

Derwen College Tamworth & Lichfield College E E F West Midlands Technology Centre Tektra Limited

Halesowen College Walford & North Shropshire College Henley College Coventry Walsall College of A&T

HB Training Ltd Warwickshire College Indigo Training Solutions Ltd. Worcester College of Technology

Lichfield District Council

“We rate the service QDP can offer; it’s fast, efficient and very affordable but most importantly it is an effective process for hearing the voice of our learners and enables us to act accordingly.” Tony Henry, Principal City College Birmingham

“The value of the service received lies in its flexibility, the response to individual customers’ needs, the breadth and depth of reports, and the saving of time for staff at the college.” John Wischhusen, Quality Systems Manager City College Coventry

“We have found QDP to be responsive, helpful, and efficient in our dealings with them over a number of years. Results from our student satisfaction surveys are now of much more use for benchmarking and planning purposes than previously”. John Fontaine, Director: Marketing and Student Services Tamworth and Lichfield College



Yorkshire & Humberside

Askham Bryan College Leeds College of Building Bishop Burton College Leeds College of Technology

Bradford College Longley Park 6th Form College Craven College Northern College

Dearne Valley College Rotherham College of A & T Dewsbury College Sheffield College Doncaster College Shipley College of Further Education East Riding College The Grimsby Institute

Franklin College Thomas Danby College Hull College Wakefield College Corporation

Independent Training Services Yorkshire Coast College Keighley College York & North Yorkshire FE Colleges

Leeds College of Art & Design Partnership

“Many thanks for providing us with clear and reliable insight into our learners’ perception of the college. We now base our Quality Improvement Strategies on solid, high quality data and the reports are easily understandable by all our stakeholders.” Cristen Huntington, Quality Manager Doncaster College

‘‘With the support of QDP, the college has recently completed its most extensive survey of learner perceptions to date. From conception through to the design of the questionnaires, completion of the survey and data reporting QDP have provided the college with advice, guidance and support upon demand. Timescales for the completion of the survey have been extremely short to ensure that the college is able to report learner feedback prior to its forthcoming Ofsted inspection. QDP have met every deadline that was agreed and I would like to take this opportunity to thank them for their support. I have no hesitation in recommending QDP to other colleges looking to complete similar work and Hull College looks forward to working with them again in the future.’’ David Daulby, Director of Customer Services Hull College

“As first time users we placed considerable demands on the QDP customer service team. They were never anything less than friendly, supportive and lightening-fast in their response times. The report itself was detailed, clear and accurate. A thoroughly professional service.” Sean McKernan Head of Library and Learning Resources Northern College



Wales

Barry College Bridgend College of Technology

Caerphilly LEA Coleg Glan Hafren/Cardiff Tertiary

Coleg Llandrillo Coleg Menai

Coleg Morgannwg Coleg Ystrad Mynach

Deeside College of Further Education Network Training Services Ltd

Scotland

Kilmarnock College MetTECH

Channel Islands

Highlands College

“The wealth of data in the analyses has contributed greatly to many areas of the College’s work. The versatility of the presentation of the results has enabled me to produce reports of varying nature for different bodies and also to respond quickly to students about their concerns. The added dimension of being able to benchmark our results with those of similar colleges has been very useful for our self assessment processes.” Wendy Jordan, Quality Manager Coleg Glan Hafren

“Using QDP for collating feedback from our learners has turned out to be a very wise decision for us. We were won over by QDP’s flexibility and responsiveness to our requirements. QDP’s external benchmarking offers us comparison with colleges like ourselves and opens up a dialogue which leads to sharing best practice to the benefit of learners around the country. More importantly, thanks to QDP, questionnaire feedback is now an invaluable tool in improving quality, clearly pointing to areas that require our attention.” Vanessa Morgan, Quality Manager Barry College

“Working with QDP will allow the college to conduct more targeted surveys of our customers and produce more detailed reports to enable us to move our Quality Improvement agenda forward. QDP's fast and responsive service will allow us to concentrate our resources on making improvements and changes rather than the time-consuming process of producing and administering the surveys.” Sheila Dunn, Quality Coordinator Kilmarnock College

qdp services limited (questionnaire data processing)

head office: 2nd floor, newbridge house, henderson street, macclesfield, cheshire, sk11 6ra tel: 01625 501917 fax: 01625 431869 scotland and northern ireland tel: 0845 600 2819 www.qdpservices.co.uk

registered in england no : 3348159

Documents

QDP Services Customers