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P O W E R I N GY O U R
S U C C E S S
[email protected] www.QC3iNFiNiTi.com
Q U O V I M C 3
S t r e n g t h e n i n g C u s t o m e rR e l a t i o n s h i p s t h r o u g h E x p e r tC o n t a c t C e n t e r C o n s u l t i n g Y o u r g o a l i s t o n u r t u r ee x c e p t i o n a l c u s t o m e r e x p e r i e n c e si n t o l o n g - t e r m p r o f i t a b l er e l a t i o n s h i p s . O u r g o a l i s t o g e t y o u t h e r e .
C O N T A C TC E N T E RC O N S U L T I N GS E R V I C E S
P E R S O N A L I Z E D S E R V I C E S
Genesys PureCloud & PureConnect System
Management
Aspect System Management
Module Optimization
Cross-Channel Communications Optimization
Call Flow Design & Self-Service
Business Tool Optimization (Microsoft Skype for
Business, Teams, etc.)
Personalized Service Management (Point of Contact,
Reports, Meetings, etc.)
System(s) Monitoring
Technical Support
P R O F E S S I O N A LS E R V I C E S
C U S T O M T R A I N I N G
Personalized training sessions that meet your
specific requirements.
Our detailed training approach provides coaching
and advanced training solutions that include:
Migration & New Version Updates
Customer Experience Within The Omnichannel
Environment
Quality Assurance Management
Workforce Management
Performance Management & Dashboard
T H E F O U R P ' S O FC U S T O M E R E X P E R I E N C E
P E O P L E P R O D U C T
P R O A C T I V I T YP A I N L E S S
STRATEGYPerformance Management Outbound Campaign Management System(s) PROCESSESBusiness Process Improvements Quality Assurance Management Operational Audit & Assessment Change ManagementWorkforce Management & Planning AssessmentTelecom Auditing & Expense Management
E X P E R TC O N S U L T I N GS E R V I C E S
