PMS @ ICICI BANKBy

Anil Kumar Sahu (20104004)

Sandeep Prasad (20104005)

Sarjeevan Sainbhi (20104006)

Exe-MBA10, SPM, PDPU

Strategic Human Resource

Management

CONTENT

• Introduction

• Current PMS at ICICI Bank

– Design

– Process

• Areas of Improvements

2Sarjeevan Sainbhi

Introduction

• ICICI Bank is the second largest bank in India and the largest private sector bank in India.

• ICICI Bank has a network of 2,529 branches and 6,102 ATMs in India, and has a presence in 19 countries, including India.

• products and financial services includes:– investment banking– life and non-life insurance– venture capital– asset management.

3Sarjeevan Sainbhi

Current PMS at ICICI

• PMS Software:

– HRIS by People Soft.

• Frequency of PMS:

– Half Yearly feedback followed by Annual Appraisal.

• PMS Method:

– Result Method:

• Balance Score Card

4Sarjeevan Sainbhi

Current PMS at ICICI• Balance Score Card (for Operations Manager):

PerspectiveWeight –age

/ TargetScore /

Achievement% score /

Achievement

Financial•Profitability•Asset Business

2010

158

75 %80 %

Customer•Customer Service•Branch Assessor Score

1515

1012

66.67 %80 %

Process•Audit•Fraud & Ops. Risk

1515

1214

80 %93.34 %

Learning•E-Learning•Class room Training

55

55

100 %100%

TOTAL 100 81 81 %5Sarjeevan Sainbhi

Current PMS at ICICI

• Stages of PMS:

– Target Setting

– Self Assessment

– Appraiser's Assessment

– Reviewer's Rating

– Appraiser & Reviewer Discussion

– Critical Review and Normalization

6Sarjeevan Sainbhi

Current PMS at ICICI

• Normalization (Bell Curve):

5 4 3 2 1

SACK AVERAGE GOOD VERY GOOD EXCELLENT

5 % 25 % 40 % 25 % 5 % 7Sarjeevan Sainbhi

Areas of Improvement

1. No Access of PMS from Outside Office premises ( via. Internet).

2. Individual Strength & Weakness Feedback were not Provided during Final PMS.

3. No Formal Appraisal Interview with the Reviewer.

4. Basis for Promotion were not transparent.

8Sarjeevan Sainbhi

Areas of Improvement

1. PMS Access Outside Office premises (via. Internet):

Source : www.tceworld.co.in9Sarjeevan Sainbhi

2. Individual Strength & Weakness Feedback :

PerspectiveWeight –

age / Target

Score / Achieve-

-ment

% score /

Achieve--ment

Remarks

Financial 25 20 80 %

Customer 25 18 72 %

Process 20 18 90 %

Learning 10 5 50 %

Appraiser’s Comment•Strengths•Weaknesses

55

44

80 %80 %

Able to prioritizeCommunication Skill

Reviewer’s Comment•Strengths•Weaknesses

55

32

60 %40 %

Technical ExpertiseNegotiation Skill

TOTAL 100 7410Sarjeevan Sainbhi

Areas of Improvement

3. Formal Appraisal Interview :

Stages of PMS:

• Target Setting• Self Assessment• Appraiser's Assessment• Reviewer's Rating

• Appraisee's InterviewTell-and-Listen Interview

• Appraiser & Reviewer Discussion• Critical Review and Normalization

11Sarjeevan Sainbhi

Areas of Improvement

4. Basis for Promotion Clarity:– Merit – Experience

“Appropriate Promotion standards & Policies related to the job shall be framed & shall be intimated to the Appraisee”

Criteria’s:– Minimum Band Required– Skill Set Required– Other Applicable Criteria e.g.

Achievements etc.12Sarjeevan Sainbhi

13Sarjeevan Sainbhi