Q-win s Se Quickguide

Q-WIN™ S SE Quick Guide

Copyright notice

The information in this document is subject to change without prior notice and does notrepresent a commitment on the part of Q-MATIC AB.

All efforts have been made to ensure the accuracy of the Q-WIN Quick Guide, but Q-MATICcan not assume any responsibility for any errors and their consequences.

The Q-WIN Quick Guide is copyrighted and all rights are reserved.

Q-MATIC, Q-WIN, Q-MATIC Calendar, Q-MATIC Client Terminal, Q-MATIC Staff Basic andQ-MATIC Staff Advanced are registered trademarks or trademarks of Q-MATIC AB.

Reproduction of any part of this Manual, in any form, is not allowed, unless written permissionis given by Q-MATIC AB.

COPYRIGHT © 2005 Q-MATIC AB

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Contents

1. Start window ................................. 1

2. Q-WIN client menus...................... 3

3. Ticket Selector .............................. 9

4. Q-WIN client statistical reports ... 11

5. Web statistical reports ................ 13

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1. Start window

This is the start window of Q-WIN™ S.

A user can only see those items that are made available in the user group policy. Theuser group policy specifies the access levels for Q-WIN users.

Screen Editor

Edit management screens and statistical reports.

System Configuration

Settings for the Q-WIN server.

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Ticket Selector

Select the tickets for the ticket buttons.

Quick Text Editor

Edit Quick texts.

Q-MATIC Calendar

Open the Q-MATIC Calendar application.

Management Screens

Open the web based management screens.

Staff Member Registration

Open the staff member database.

Branch Selector

Connect the Q-WIN client to another Q-WIN server. Transfer statistics from one Q-WINsystem to another Q-WIN system. Synchronise Q-WIN databases.

Q-MATIC Staff Basic

Open the Q-MATIC Staff Basic application.

Q-MATIC Client Terminal

Open the Q-MATIC Client Terminal application.

Help

Open the help text.

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2. Q-WIN client menus

The following menus are available in the Q-WIN client.

A user can only see those menus or menu items that are made available in the usergroup policy. The user group policy specifies the access levels for Q-WIN users.

File

Log Out

Log out from Q-WIN. The start window is closed and the log in dialogue is opened.

Save As…

Save a management screen or a statistical report as a file.

Print

Print a management screen or a statistical report.

Printer Setup…

Select a printer and change the printer settings.

Printer Margins…

Specify the margins for a printed document.

Send To

Send a management screen or a statistical report as an email message.



Window Options…

Customise the user interface.

Exit

Exit Q-WIN.

Management

Web Management Screens

Open the web window with management screens.

Dockable Management Screens

Open the dock window for management screens.

Management Category Information, Management Q-WIN, Management Workstation In-formation

Here you find a list of all management screens that are available in the Q-WIN client.

Statistics

Statistical reports

This is a list of all statistical reports that are available.

Selected Auto Statistics

This is a list of all reports that are automatically printed.

Auto Statistics Selector…

Select those reports that should be printed automatically.


Q-WIN client menus

Applications

Screen Editor

Edit management screens and statistical reports.

System configuration

Settings for the Q-WIN server.

Staff Registration

Open the staff member database.

Statistical reports

Open the web based statistical reports.

Q-MATIC Client Terminal

Open the Q-MATIC Client Terminal application.

Q-MATIC Calendar

Open the Q-MATIC Calendar application.

Q-MATIC Staff Basic

Open the Q-MATIC Staff Basic application.

Q-MATIC Staff Advanced

Open the Q-MATIC Staff Advanced application.



Utilities

Ticket Editor…

Edit the ticket texts or design new tickets.

Ticket Selector…

Select the tickets for the ticket buttons.

Quick Text Editor…

Edit Quick texts.

Define Hot Keys…

Hot keys can make the job at the Q-WIN client easier.

Alarm to Workstation…

Send alarms to workstations.

Import Database…

Import information to the Q-WIN database.

Transfer Settings…

Transfer ticket numbers from one Q-WIN system to another Q-WIN system.

Priority Settings…

Specify the priorities used to call ticket numbers.


Q-WIN client menus

Branch Selector…

Connect the Q-WIN client to another Q-WIN server. Transfer statistics from one Q-WINsystem to another Q-WIN system. Synchronise Q-WIN databases.

View Error Log…

The error log is used to debug the Q-WIN system.

Window

Arrange the windows opened in Q-WIN.

Help

Open the Q-WIN help or get information about the Q-WIN system.




3. Ticket Selector

Select which ticket to be printed when a ticket button is pressed.

• Select "Ticket Selector" from the start window or select "Ticket Selector" from the Utili-ties menu.

• Select one button from the Buttons list.

• Select the ticket to be assigned to the selected button.



• Click on "Preview ticket" to preview the ticket.

• Click on OK to confirm the selection.


4. Q-WIN client statistical reports

Follow this instruction to print a statistical report. Note that the example in this Quick Guidedoes not explain the different options in the report settings. Most often you can follow thisexample. Please refer to the Q-WIN User’s Guide if you need more information.

• Select a report from the Statistics menu.

• Click on the settings icon.

• Click on the first line in the bottom list.

• Select the branches that should be included in the report.



• Click on "Date".

• Select the date or dates that the report should cover. Click on a date to select it.

• Select the parts of the system that should be included in the report. Note that this selec-tion is only necessary if you want to exclude parts of the system from the report. All parts of the system are included by default.

• Click on the "Date, Time" tab.

• Select the time range of the report. Enter a "Time from" and a "Time to".

• Click on OK.

• Select "Print" from the File menu to print the report.


5. Web statistical reports

• Start the web interface of Q-WIN, if it is not already done.

• Select "Statistical Reports" in the web window or on the web menu.

In the statistics window:

• Select a statistical report.

• Click on the "Branch" tab.

• Select the branches that should be included in the report.

• Click on the "Settings" tab,

• Select the parts of the system that should be included in the report.

• Click on the "View" tab.

• Select the way the information should be presented in the report.

• Click on the "Show result" tab to display the report.

When you are finished using the web client for Q-WIN, remember to log out properly byclicking the log out icon. Otherwise, it will take about 30 minutes for Q-WIN to release the lockon that user licence.




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Customer Flow Management™

Q-MATIC has over 25 years experience inQueue Management and has in-depth processknowledge of customer flow optimisation withfinancial institutions, the public sector, healthcare and retail.

Optimising customer flow improves customerservice and creates a more relaxed atmospherefor both customers and staff. It also optimisesstaffing costs, increases revenues and gives ourclients added value by maximising profitability.

We call this overall processCustomer Flow Management™.

www.q-matic.com

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Q-win s Se Quickguide