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A EVO Simplifying saving is a fully electronic new-issue tool with built-in electronic signature capability. It
is currently available for RRSP, locked-in RRSP, TFSA, LIRA and Non-Registered contracts. Features are added and updated on a rolling basis.
A For advisors: Internet access Access to the secure Advisor Centre
For clients: An email address
A Click on the EVO tab on the homepage of the Advisor Centre and then click on Launch EVO in the lower half of the page. Then, click on “New contract” to access the new issue tool.
A It is not possible to open several contracts simultaneously in EVO. However, a lot of information will be imported when opening a second contract for the same client, saving you time!
A It is now possible to delegate tasks in EVO.
Q What is EVO Simplifying saving?
Q What do I need to use EVO Simplifying savings?
Q How is EVO accessed?
Q Is it possible to open several contracts at the same time?
Q Is it possible to delegate in EVO?
A You can pick up the new issue where you left off at any time. Simply select the transaction in the
Incomplete transactions tool.
A If your client prefers to receive these documents via email, simply check the appropriate box. If your client would like printed copies, you must print them and deliver them in person.
A The same transfer form you are familiar with is pre-filled. As usual, you will need to print it, have it signed by your client and then send it to the other institution so that the funds can be transferred. Once the new issue is complete, you will be able to view the transfer form in the Transaction Follow- up tool.
A For Individual Savings and Retirement, it is not necessary to complete the applicant’s statement. However, you must disclose the content of the Disclosure Statement to the client.
A The only possible bank account holders are the client, the contributing spouse, or both for a joint account.
Q What do I do if I want to continue the new issue at a later time?
Q How do I provide the policy, Information Folder and Fund Facts to the client?
Q How can I transfer funds from another institution with EVO?
Q Is the applicant’s statement handled by EVO?
Q Who can own the bank account?
A No, it is not necessary.
A It is now possible to import your client’s banking information that has already been entered in a savings contract in EVO.
A The risk scale is an indicator of the fund’s volatility whereas the investor profile serves as a guide for investing in the client’s portfolio. It is therefore possible that they differ.
A The fund composition presented on the Fund Fact sheet corresponds to the real asset allocation at a specific date whereas the investor profile allocation corresponds to the portfolio manager’s target allocation, meaning the target allocation in terms of income and equities.
A There are four types of contributions: One-time contribution Regular contribution
Indexed regular contribution: this functionality makes it possible to determine an annual amount or percentage for the contribution increase. Information regarding indexing can be found on the client’s application. Clients will receive notification prior to the indexing of their contributions.
Transfer from another institution
Q Is it necessary to send a void cheque or bank confirmation to Head Office?
Q Can I import my client’s banking information?
Why might my client’s investor profile differ from the risk scale presented in the selected Fund Fact?
Q
Why might the composition of the fund presented in the Fund Fact sheet differ from the allocation of the client’s investor profile?
Q
Q What types of contributions are available in EVO?
A The DCA option is available in EVO when opening new contracts. The possible duration of the transfer period is now 2 to 12 months (instead of 6 to 12 months).
A It is only possible to retrieve the answers of the last investor profile if it was entered in EVO. You will save time when you next open a contract in EVO, as the answers will be available to review if they still apply.
A The electronic version of the documents will be available in “Transaction follow-up” for a period of six months. You must save the signed documents to the client file.
Please also note that you must always have a copy of the financial needs analysis (FNA) on the client file. This document is not generated by EVO Savings. It is not necessary to send this document to Head Office for individual savings and retirement contracts. however, your agency may carry out a validation at a later date, if necessary.
A The types of entities that can be named as applicant on a non-registered contract are mainly companies.
Q My client wishes to opt for the dollar-cost averaging (DCA) option, what is the procedure to follow?
Q Can I import an existing investor profile?
Q How can I make sure the client file is compliant?
Q I see that I can now open a non-registered contract for an entity. Which entities are included?
The following are the types of entities available in EVO during the new-issue process: • Association • Corporation • Cooperative • General partnership • Group of persons • Joint venture • Limited partnership • Sole proprietorship • Syndicate of co-ownership
The following special entities are not available through EVO, you must continue to use the F17A application form. • Situation where a third party is
involved in the transaction • Trust • Informal trust • Power of attorney • Mandate • Guardianship (for minor or for
major) • Curatorship • Liquidation of an estate
Electronic signature (E-signature)
A An electronic signature is a legal way to obtain consent or approval on electronic documents or forms. An electronic signature has the same legal value as a handwritten signature.
A Documents are encrypted when transmitted and stored in accordance with the strictest security standards. This ensures that electronic signature guarantees a high level of confidentiality, which meets industry and Canadian legislative requirements in all respects.
A Refer to the attached diagram to see the steps involved. Your client can choose between a handwritten on-screen signature, or a simple “click to sign”. They may also choose between two identification methods to access their documents – with either a security question or with a code sent by text message to their cell phone.
A Signed documents will be available in “Transaction Follow-up – Individual Savings and Retirement” in the Advisor Centre several minutes after the new issue is confirmed.
Q What is an electronic signature?
Q Is the electronic signature process secure?
Q What are the steps involved in the electronic signature process?
Q Where and when will signed documents be available for download?
Support
Contextual help is available in EVO and provides more information on the fields to be completed.
To report a technical error, please contact the IT Help Desk at:
Telephone: 1-888-610-5101 E-mail: [email protected]
For any other questions, you can contact one of our client relations specialists at:
Telephone: 1-844-442-4636 E-mail: [email protected]
Hands over computer to the client for them to access their documents to be signed.
Enters the code received by text message*
Click to sign Click to sign
Enters the code received by text message*
Answers the security question
Onscreen handwritten signature
Onscreen handwritten signature
Answers the security question
Follows the link received by email to access their documents to be signed.
Connects using the option chosen in EVO:
Receive confirmation email
In person The advisor signs in EVO. Remotely
Advisor Client
Access documents
— In My Client Space or
— By clicking the link in the email
Finalize client’s file
— Confirm the application in EVO to transmit to head office
— Download or print the signed documents
ELECTRONIC SIGNATURE PROCESSEVO Savings
Connects using the option chosen in EVO:
Validates the informationSigns using the method chosen in EVO:
Validates the informationSigns using the method chosen in EVO:
* A cell phone is required
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