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Deutscher Wetterdienst

Introduction of new Instrumentationas a Quality Management Process

K. Klapheck, S. Waas, German Meteorological Service Hamburg

QM for MQ

Deutscher Wetterdienst

TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

Introduction

Presentation of a process

1st example

Process for the introduction of instrumentation

2nd example

Process for software-/hardware-update

Final remarks

Deutscher Wetterdienst

TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

Quality Management (QM) :

a tool to assure

- availability

- reliability

- timeliness of products

Deutscher Wetterdienst

TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

Met. services and manufacturers already use QM

References (examples):Canterford, R.P., Evans, D.K. and Allan, L.C. : Developments in a modern Quality Management System: Quality control, network performance and Metadata Database.TECO-2000, Beijing, 2000.

Pevny, G., Einsiedler, W. and Meir, M. :Quality Management for the Operation of hydro-meteorological Measuring networks.TECO-2002, Bratislava, 2002.

WMO accompanies the adoption of QM

ReferenceWMO: Executive Council Fifty-Fifth Session, Abridged Final report with resolutions,WMO-No. 961, Geneva, 2003.

Deutscher Wetterdienst

TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

In the German Met. Service:

- a certified QM system exists for the whole service

- as a part ‚data collecting‘ is a strategic production process: documented, transparent, auditable

- Reference:Richter, C. and Dibbern, J. :A Quality Management System for the process of collecting meteorological data.TECO-2005, Bucarest 2005.

Processes shown here are subordinated to ‚data collection‘

Deutscher Wetterdienst

TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

Definition of a process: ....set of interrelated activities.....transforms inputs into outputs.... Reference :International Standard Organisation, 2000 :Quality Management Systems - Requirements (ISO 9001),EN ISO 9001:2000. Description of a process:- textual description: goals, customer requirements, influencing quantities,....- graphical description: flow chart- list of joined processes- further applicable documents

Presentation of a process:Flow chart diagram in an excel-sheet -- one line for each action

Deutscher Wetterdienst

TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

Informations from a process description:

- Embedding in superordinated processes

- Flow of work steps

- Input / output documents

- Responsibilities

- Definition of valuation numbers

- Related documents

Deutscher Wetterdienst

TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

Chart mit Überschrift und großem Foto / Abbildung

Deutscher Wetterdienst

TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

Deutscher Wetterdienst

TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

Deutscher Wetterdienst

TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

Deutscher Wetterdienst

TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

2nd example :

new requirements on a running technique in a measurement network cause a

system modification, this causes a software- or hardware-update

How to perform it ? (Avoid data loss in the operating network !! ) See process Hardware-/Software Update

Deutscher Wetterdienst

TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

Deutscher Wetterdienst

TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

Deutscher Wetterdienst

TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

Deutscher Wetterdienst

TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

Final remarks

- QM is ‚living‘:

Processes are modified if necessary

- Resources from different branches of a service needed:

enhanced organization and communication of collaborators

- Positive effect of QM:

Giving more certainty to reach the strived results

Deutscher Wetterdienst

TECO-2008 – 27.11. – 29.11.2008 Introduction of new Instrumentation as a Quality Management Process / K.-H. Klapheck (DWD)

Thank you for yourattention

QM yes / no

either the customers

or the products

come back