“Our staff love no longer having to sit in front of a computer. They went into quality to do hands-on quality improvement. They’re now freed up to do that.”- Mary Mang, director of quality & outcomes management at Carson Tahoe Health

Inspiring transformational quality Our industry has quickly evolved to put extraordinary reporting and compliance pressure on providers who are managing diminishing resources and increasing costs. Likewise, the need for disease-specific and real-time data is vital to physician engagement. The answer isn’t adding more items to an already unrealistic to-do list. Stop trying the traditional, reactionary approach.Envision your quality team proudly working at the top of their licenses, uniting clinical and administrative personnel to improve patient care in your facility. Partner with an organization that truly inspires transformational quality. We deliver the gold standard in accurate quality data abstraction and surveillance from a team of top-notch, nurse-educated quality information specialists and market-leading technology.

Partner with Q-Centrix today.

A comprehensive partner Our innovative portfolio of solutions offers providers complete peace of mind. From readmission reduction to concurrent review, custom protocols to core measures—and every registry in between—our solutions meet every quality need. Then we energize and invigorate clinical teams with accurate, actionable data insights delivered via our comprehensive healthcare quality information system.

One-stop shopHaving partnered with more hospitals than all of our competitors combined, Q-Centrix has a keen understanding of the challenges hospitals face daily. That’s why we don’t offer just one quality service—we drive improved quality outcomes through a robust portfolio of quality data abstraction and surveillance solutions. Our one-stop shop allows you to truly focus your time and resources on quality improvement.

“We add a new registry almost every year [to our Q-Centrix services]. The need for quality data is so great, and it will only grow.”- Karlene Strayer, manager of quality data at Mississippi Baptist Medical Center

Leading a quality department is not an easy job. Market conditions require that you constantly improve. And as requirements increase, so do the number of Excel spreadsheets. When quality data is managed in disparate spreadsheets, it is often incomplete or inaccurate. That’s why we engaged quality leaders, clinicians and computer scientists to create Q-Apps, the most comprehensive healthcare quality information system. Our cloud-based platform features dashboard technology that offers our partner hospitals a more comprehensive perspective of their hospital quality.

Unmatched efficiency and transparencyOur technology offers customizable solutions to meet and exceed any quality requirement—large or small:

Patient-centric data model: Captures patient data and the specific data elements that contribute to any measurement

Integration*: Integrates key quality data, facilitating workflow and performance insight

Workflow and alerting: Provides integrated communication, alerts related to action items and overall workflow facilitation

Abstractor workforce management: Tracks the efficiency and performance of each abstractor

Real-time surveillance monitoring: Monitors the patient through real-time quality surveillance

*Integration is optional for participating partner hospitals

Analytics and reporting: Analyzes and reports performance in aggregate volumes or by case activity

Security: Ensures complete auditing, tracking and peace of mind

Expertise in

25 local and national registries

75%Are registered nurses (RNs) or licensed practicing nurses (LPNs)

in Healthcare

Have experience in hospital management

Experience with

EMR

VENDOR TOOLSand59

Certifications

Have CMSExperience

Together holdmore than

Have QIOExperience

83%

50%

1,200

100

90

10+ YearsEXPERIENCE

+600and growing each day(QUALITY INFORMATION SPECIALISTS)

49

Top-notch talentQ-Centrix hires only top-notch abstractors and infection preventionists who love what they do. They’re best-in-class quality professionals, with 75% possessing a clinical nursing background. What’s more, these experts are all Q-Centrix employees—not contractors—so we’re committed to training and retention. Eighty-three percent of our team had more than 10 years of hospital experience before joining Q-Centrix. More than half of our quality information specialists were previously in healthcare management and over 100 team members worked for a state QIO.Together, they hold more than 1,200 certifications.

Expertise in

25 local and national registries

75%Are registered nurses (RNs) or licensed practicing nurses (LPNs)

in Healthcare

Have experience in hospital management

Experience with

EMR

VENDOR TOOLSand59

Certifications

Have CMSExperience

Together holdmore than

Have QIOExperience

83%

50%

1,200

100

90

10+ YearsEXPERIENCE

+600and growing each day(QUALITY INFORMATION SPECIALISTS)

49

An extension of your departmentThe Q-Centrix workflow begins with the patient. During the patient’s stay, data is created and entered into charts, EMRs and other information systems by the partner hospital. The data is integrated directly into Q-Apps via an HL7 or by a Q-Centrix expert upon reviewing a read-only version of the data. Then, our quality information specialists abstract and enter relevant information for each patient into Q-Apps or a third-party vendor tool. The information is then available to partner hospitals for final approval and submission. In some cases, Q-Centrix submits the data directly.

“My peers groan with envy when I tell them I outsource to Q-Centrix. They are still struggling with managing all the changing demands.” - Patty Atkins, vice president of quality and patient safety at Sharp HealthCare

Patient

Caregiver

Data

QualityTeam

QualityImprovement

MortalityReview

Core Measure Abstraction

NSHN EventAssessment

Readmission RiskAssessment

RegistryAbstraction

Peer ReviewSupport

Third-PartyTool

Quality Information Specialists& Technology Platform

QualityProcess

Our model: elite people, innovative technology, lean processesThe core elements of our business solve our partner hospitals’ biggest quality challenges. We designed every aspect of our organization to elevate all quality processes and improve outcomes. No other organization can do it as well.

Tightly-integrated, elite quality solutions

Q-Team Q-Solutions

Comprehensivequality

approachQ-Confidence

Q-AssuranceQ-Apps

Q-Insights

Quality dataand technology

platform

Tightly-integrated, elite quality solutions

Q-Team Q-Solutions

Comprehensivequality

approachQ-Confidence

Q-AssuranceQ-Apps

Q-Insights

Quality dataand technology

platform

Tightly-integrated, elite quality solutionsWho would you want performing your complex surgery? The surgeon who has performed it thousands of times or one who performs it from time to time? The answer is clear: You would choose the expert. That’s why we have a team of industry experts working on each solution in our portfolio.

Q-Solutions Our Q-Team brings its depth and expertise to bear across a broad and growing set of quality solutions for retrospective and real-time quality needs. With Q-Solutions you benefit from a one-stop quality shop so you can focus your resources on quality improvement.

Q-TeamExperience matters. From expertise in federal, state and national registries, to proprietary measures, infection control and much more, our clinical workforce is experienced across the entire gambit of quality. We test and incent our teams to guarantee their high performance. It is this expert team that works as an extension of our partner hospitals’ patient quality and safety initiatives.

Quality data and technology platformQ-Apps, the most comprehensive quality information system on the market, was built to constantly innovate and help hospitals improve their performance from a clinical, safety, operational and financial perspective.

Q-Apps Q-Apps manages quality data and delivers instant, accurate reporting that empowers providers to meet and exceed quality requirements. Optimizing quality workflows, the cloud-based technology powers data abstraction, concurrent review, inter-rater reliability scoring, infection prevention and more. The platform allows providers to deliver more consistent quality care and capture more quality-linked reimbursement dollars.

Q-Insights The lack of interoperability within hospitals continually challenges quality improvement. Q-Insights is built within the Q-Apps platform to capture structured and unstructured quality data from multiple information sources. With Q-Insights, healthcare providers can access a more comprehensive view of their hospital’s data and make better, more timely decisions to improve the quality of care they deliver.

Comprehensive quality approachAdvancing your quality efforts requires a team committed to achieving your goals and delivering value to your customers. Our comprehensive quality approach ensures complete accountability for the accuracy and delivery of our solutions from the first interaction through the last. After more than 500 deployments across over 300 diverse partner hospitals, we’ve refined a comprehensive quality approach.

Q-AssuranceData accuracy is paramount to physician engagement and quality improvement overall. Q-Assurance delivers the gold standard in accurate quality data delivery. Embedded into all of our solutions, Q-Assurance uses an inter-rater reliability review (IRR) process to consistently deliver data element match rates of greater than 97%.

Q-ConfidenceEvery facility is different. Our comprehensive, Six Sigma approach to each partnership enables us to customize our process and solutions to your specific needs. Together we’ll develop, review, test and continually refine the quality workflow design. Features within our quality information system, Q-Apps, ensure that all workflows are efficient and comprehensive. To guarantee transparency, we meet weekly to review progress and reports.

Hospital partners in 48 of 50 statesFrom community hospitals to health systems, Q-Centrix has partners throughout the country. Our team acts as an extension of the quality departments for more than 300 hospitals.

Complete quality solutionsQ-Centrix aims to measurably improve the safety and quality of patient care in the U.S. through the use of its market-leading technology, Q-Apps, coupled with the industry’s largest and broadest team of nurse-educated quality information specialists. Conducting in excess of one million quality data abstractions annually, Q-Centrix is a comprehensive quality partner to hundreds of hospitals, providing core measure and registry abstraction, infection control, concurrent review, readmission reduction, mortality review and peer review solutions.

Real-time surveillance • Concurrent review of

commercial health plans• Concurrent review of

core measures• Concurrent review of eCQMs • Concurrent review of meaningful use• Concurrent review of registries• Custom quality protocol surveillance • Infection control • Mortality review• Readmission reduction

Retrospective abstraction• Client-specific registries• Commercial health plans• Core measures• Custom protocols• National registries• Peer review• State-specific registries