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7/31/2019 Pwc Emerging Mhealth Countries
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7/31/2019 Pwc Emerging Mhealth Countries
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PwC
C o n t e n t s
1 Executive summary
2 mHealth maturity scorecard
3 Key findings
4 Country breakdown of key data
5 Key global contacts
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PwC
1. Ex e cu t iv e S u m m a r y
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PwC
Ex ecu t iv e s u m m a r y
Report assesses the market opportunities and challenges for mHealthfrom the perspective of patients, payers, and providers
EIU report, commissioned by PwC, with analysis from PwC
Go a l o f t h e r e p o r t
Expectations are high for mHealth from patients, providers andpayers
Significant differences in adoption among emerging and developednations
Consumers are ready to adopt mobile health faster than the health
industry is ready to adapt Solutions, not technology, are the key to success
Key f in din gs
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A b o u t t h e r es ea r ch
T h e s u r ve y in c lu d e d 10 c o u n t r i e s :
Brazil China Denmark Germany India South Spain Turkey UK USAfrica
R e p o r t s u r ve ys c o ve r e d p a t i e n t s , p h y s ic ia n s a n d p a ye r s
1 Ap a t i e n t s u r v e y with over 1,000 respondents with a broad distribution ofeconomic backgrounds, ages, levels of education and states of health
2 Aphys i c i ans s u r v e y with 433 physicians public and private sector, urban vs. rural,wide range of years in experience
3 Ap a y e r s u r ve ywith 345 respondents roughly evenly divided between public andprivate sector and 55% are C-suite or above
4 20 in -dep t h i n t e r v iew s with key experts
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2 . m H e a lt h r e a d i n e s s s co r e ca r d
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PwC
m H e a lt h s co r e ca r d m e t h o d o lo g y
Source: PwC analysis based on EIU research, 2012
Overall Score - Maturity of the market
Four Pillars
Eight Dimensions
1. Awareness andopenness for mHealth
2. Regulatory,reimbursement and
business model3. Technology 4. Impact
1.2 Current use ofmHealth
2.2 Encouragingregulatory and legal
environment
3.2 Interoperability 4.2 Healthcare system
1.1 Encouragingenvironment
2.1 Reimbursementand business model
3.1 Access andsecurity
4.1 Institutional
Provides an overview of the countries surveyed and the maturity of their mHealthmarket through four key pillars. Each pillar is further divided into eight dimensions tosupport the findings
Survey questions are grouped into the eight dimensions Each country receives a score per pillar and dimension, and an overall score
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T h e s co r e ca r d is b a s e d o n t h e s u r v e y o f p a t i en t s , p h y s icia n s
a n d p a t i en t s a n d s co r e s f r om 10 ( m a t u r e ) t o 1 ( im m a t u r e )
S c o r e c a r d
f r a m e w o r k Da t a a na l ys i s
Norm al i s a t i on
o f da t a
D i m e n s i o n
s c o r e
ca lcu la t ion
P i lla r a nd
overa l l s co r e
ca lcu la t ion
Apply scorecardframeworkabout themHealthmarket basedon eightdimensions
Collect andanalyse datafrom
doctor/payersurvey
patient survey
expertinterviews
Normalise dataon a scale of 1 to10, with 10
being the mostmature
Calculate thescores for eachof the eightdimensions
Calculate thescore for thefour pillars andthe overallscore
1 2 3 4 5
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Em er g in g m a r k e t s lea d t h e w a y in m H ea lt h , fo llo w ed b y t h e
US a s t h e m o st m a t u r e m a r k e t
Source: PwC analysis based on EIU research, 2012
6.07.8 6.8
3.85.6
7.84.8
2.65.4
3.4
7.56.4 7.4
5.1
7.5 3.66.6
7.3
6.16.6
6.53.4 4.7
7.6
5.1
4.16.6
6.35.1 8.1
6.28.2 6.2
6.5
4.3
6.93.8
5.1 4.4 2.4
SouthAfrica
India Brazil US Spain China Germany UK Turkey Denmark
Awareness and openness for mHealth
Regulatory environment, reimbursement and business model
Technology
Impact
6.6 6.5 6.3 5.7 5.6 5.6 5.5 5.3 5.2 5.1
Over a l l scor e
10 most mature
1 immature
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Fir s t p i lla r : A w a r e n e s s a n d o p e n n e s s f o r m H e a lt h
Source: PwC analysis based on EIU research, 2012
7.9 6.4 7.7 7.3 6.8 5.2 5.1 3.0 4.2 3.3
7.6 9.2 5.9
4.8 4.5 5.6 4.54.5 2.6 1.9
India China Brazil SouthAfrica
Spain Turkey Germany US Denmark UK
Encouraging environmentCurrent use of mHealth
10 most mature
1 immature
Det a i led s co res6.0 5 .7 5 .6 5 .2 5 .1 5 .1 5 .0 4 .8 4 .7 4 .77 .8 7 .8 6 .8 6 .0 5 .6 5 .4 4 .8 3 .8 3 .4 2 .6
The emerging markets score high in doctors encouraging patients to use mHealth as well as patientsusing mHealth solutions
The most established mHealth market today, the US, scores very low in awareness and openness ofmHealth. The same could be said of the UK. Reasons may be due to physicians who are already usingmHealth are more aware of its possible drawbacks
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Developed and emerging countries have no significant differences on reimbursement, and theregulatory and legal environment
According to survey respondents, too few proven business models and an unsupportive regulatoryenvironment are key barriers to mHealth
Chinas score is the lowest for both dimensions in this pillar, with 83% indicating there are too fewproven business models (survey average is 64%)
S e co n d p i lla r : R e g u la t o r y e n v i r o n m e n t , r e im b u r s e m e n t
a n d b u s in e s s m o d e l
Source: PwC analysis based on EIU research, 2012
8.1 6.6 8.2 5.9 5.9 7.1 7.5 6.0 4.7 4.2
6.9 8.5 6.7 8.67.2
6.1 5.36.1 5.5
3.0
SouthAfrica
Spain Brazil UK Germany Denmark India Turkey US China
Reimbursement and business modelEncouraging regulatoryand legal environment
Det a i led s co res6.0 5 .7 5 .6 5 .2 5 .1 5 .1 5 .0 4 .8 4 .7 4 .77.5 7.5 7.4 7.3 6.6 6.6 6.4 6.1 5.1 3.6
10 most mature
1 immature
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Th ird p i llar : Techn o logy
Source: PwC analysis based on EIU research, 2012
Det a i led s co res6.0 5 .7 5 .6 5 .2 5 .1 5 .1 5 .0 4 .8 4 .7 4 .78.1 7.6 6.6 6.5 6.3 5.1 5.1 4.7 4.1 3.4
In technology, the developed markets e.g., US, Denmark or Germany are ahead
The higher smartphone penetration, a much higher emphasis on interoperability with existing systems,as well as a more advanced access and security features lead to a perception of high readiness formHealth from a technological point of view
7.3 5.7 5.57.8 6.5 4.7 5.0
7.23.3 5.2
9.09.4
7.7
5.1
6.0 5.5 5.2 2.34.9 1.7
Denmark US Germany SouthAfrica
UK Spain Turkey Brazil China India
Access and securityInteroperability
10 most mature
1 immature
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Fo u r t h p i lla r : I m p a c t
Source: PwC analysis based on EIU research, 2012
Det a i led s co res6.0 5 .7 5 .6 5 .2 5 .1 5 .1 5 .0 4 .8 4 .7 4 .78.2 6 .9 6 .5 6 .2 6 .2 5 .1 4 .4 4 .3 3 .8 2 .4
The emerging markets and the US score high in this pillar
The impact on institutions is measured by the expected impact on medical care, on the relationshipswith patients and on internal operations. For example, 92% of physicians in India expected a noticeableeffect of mHealth in 3 years. In Denmark, only 80% believe this is the case
The impact on healthcare can be illustrated by the following figure: 52% of physicians in India believethe widespread adoption of mHealth is inevitable, vs. 34% in Denmark
9.1 7.9 7.1 6.4 5.4 5.5 4.6 4.4 3.7 2.4
7.25.9 5.9
6.0 7.0 4.6 4.2 4.2 3.92.3
India China US SouthAfrica
Brazil UK Turkey Spain Germany Denmark
Impact on institutionImpact on Healthcare system
10 most mature
1 immature
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PwC
3 . T o p t e n f in d i n g s o f t h e su r v e y
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PwC
Fin d in g # 1 m H e a lt h c o u ld e n a b le a d is r u p t i v e m o v e f r om
d o c t o r -d i r ect e d c a r e t ow a r d s a m o r e p e r s o n a lis e d ,
co n s u m e r - o r ie n t e d m o d e l
P a t i e n t s b e li eve t h a t m H e a l t h o f fe r s t h e m c o n v e n i en t
acce ss t o p ro v ide r s a s we l l a s t h e poss ib i li t y t o r edu ce
t h e i r o w n h e a lt h c a r e co s t s
Source: PwC analysis based on EIU research, 2012
4 6 %
of surveyedpatients expect
more
convenient
access tohealthcare
prov iders
through
mHealth
0%
10%
20%
30%
40%
50%Reduce own healthcare costs Convenient access to provider
Ability to obtain information
Encouragement from myhealthcare provider
Encouragement from myhealthcare payer
Greater control over own healthManage aspects of my life from
my mobile phone
Manage a particular medicalcondition
Access better quality healthcare
Access to a greater choice ofapplications
D ri ve r fo r pa t ien t s
Drivers
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Fin d i n g # 2 P a t ie n t s w it h h e a lt h i s su e s a r e m o s t lik e ly t o
u s e m H e a lt h p r o d u c t s a n d s er v i ce s
P a t i e n t s w i t h c h r o n ic d i se a s e s l ik e d i a b e t e s a r e b e t t e r
in f o r m e d a b o u t m H e a l th , m o r e l ik e ly t o b e u s i n g
m H e a l t h s e r vic e s a n d m o r e lik e ly t o p a y fo r t h e m
Source: PwC analysis based on EIU research, 2012
8 2 %
of patients w ithpoorly
managed
conditions
engage in som esort of m Health
(vs. 64%
survey
average)
49%
64%
47%
62%
82%
72%74%79%
68%
0%
20%
40%
60%
80%
100%
Familarity with termmHealth
Engage in mHealth Currently use 1 or more apps
m H e a l t h a d o p t i o n fo r p a t ie n t s w it h c h r o n i c
d i sea se s v s . su r vey ave rage
Survey average
Patients with poorly managed conditions
Healthcare spending >30% of income
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Fin d i n g # 3 Pa t i en t s a r e h i g h l y p r i ce s e n s it iv e , m a i n l yb e ca u s e t h e y t h in k h e a lt h c a r e p a y e r s s h o u l d b e a r t h e
cos t s P a t i e n t s in e m e r g in g m a r k e t s a r e w i llin g t o p a y m o r et h a n t h o s e in d e ve lo p e d o n e s l ike ly r e f lec t ing t h eh i gh e r p r o p o r t io n o f a l l h e a lt h c a r e c o s t s th e y h a v e t o p a y
t h e m s e l v e s
Source: PwC analysis based on EIU research, 2012
2 0 %
of patients inemerging
countr ies w ould
pay m ore than
$5 annuallyfor an m Health
serv ice, vs. 10%
in developed
countries
44%
16%
30%
10%
20%
27%
33%
20%
0%
20%
40%
60%
Nothing Up to $1 per year Between $1-$5 per year More than $5 per year
Pa t i en t s w i lli ngness t o pay
Developed countries Emerging countries
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PwC
Fin d in g # 4 Pa y e r s a n d t o a lo w e r ex t en t p h y s icia n s
s e e t h e p o t e n t i a l f o r im p r o v in g q u a lit y o f c a r e a n d
red u ced cos t s . .. P a y e r s s e e m m o r e o p t i m i s t ic a b o u t t h e p o t e n t i a l fo rm H e a l th i n p r o m o t in g b e t te r h e a lt h t h r o u g h g r e a t er
p a t i e n t in vo lve m e n t i n ca r e a n d r e d u c e d h e a l th c a r e co s t s
Source: PwC analysis based on EIU research, 2012
4 0 %
of pay ersencourage
patients to
m onitor their
conditionthrough
mHealth
(vs. 25% of
physicians)
(1 of 2)
0%
10%
20%
30%
40%Lower overall cost of care for
patientsEasier access to care
Reach previously unreachablepatients
Improved quality of care
More efficient internalprocesses
Patient expectations/demand
Expectation of medicalpersonnel
Opportunity to provide newservices
Ubiquity of smartphones
Encouragement by regulators
Reduction in administrativetime for medical personnel
D r i ve r s f o r p h ys ic ia n s a n d P a y e r s
Medical Doctor Payers
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PwC
Fin d in g # 4 b u t p h y s icia n s a r e co n c er n e d t h a t
m H e a lt h w ill m a k e p a t ie n t s t oo in d e p en d en t
P a t i e n t s a r e a w a r e o f t h i s r e l u c ta n c e a m o n g p h ys ic ia n s .
6 0 % o f a c t ive u s e r s o f m H e a l t h s a y t h a t p a t ie n t s a n d
t e ch n o lo gy co m p a n ie s a r e m o r e in t e r e s te d i n m H e a l th
t h a n p h ys ic ia n s
Source: PwC analysis based on EIU research, 2012
4 4 %
of phy siciansare w orried
that m Health
w ill m ake
patients tooindependent
(2 o f 2 )
0%
10%
20%
30%
40%Other areas needing
investmentExisting reimbursement
structure
Lack of compatibility
Lack of evidence
Lack of necessary technology
Regulatory and legal barriersLack of interest by key users
Privacy and security issues
Culture of medicalprofessionals
Lack of information onmHealth
B a r r ie r s f o r p h ys ic ia n s a n d p a y e r s
Medical Doctor Payers
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PwC
Fin d in g # 5 Pa y e r s a r e m o r e lik e ly t o co v e r m H e a lt h
s e r v ic es t h a n p h y s ic ia n s a r e t o p r o v i d e t h e m
P h ys ic ia n s f r e q u e n t ly cit e e x is t in g p a y m e n t s t r u c tu r e s a s
a b a r r i e r t o t h e ir gr e a t e r d e p l o ym e n t o f m H e a l th ye t
r e i m b u r s e m e n t s e e m s t o b e le s s a n i s su e a m o n g p a ye r s
t h a n e x p e ct e d
Source: PwC analysis based on EIU research, 2012
70 %
of payers planto pay for
m obile access to
EMR in the next
three years, butonly 55% of
physicians plan
to offer this
service
47%
71%
83%
68%73%
61%
55%
65%67% 69% 68% 69% 66%
70%
0%
20%
40%
60%
80%
100%
Text-basedconsultations
Telephoneconsultations
Administrativecomm.
Drugadherence
RemotePatient
Monitoring
General healthdata
Access EMRremotely
Serv ice s doc t o r p l an t o o f fe r a n d pa ye r
p l a n t o p a y fo r in t h e n e x t t h r e e ye a r s
Doctors plan to offer Payers plan to pay for
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PwC
Fin d in g # 6 E m e r g in g m a r k e ts w ill le a d t h e w a y in
m H e a lt h
m H e a l t h i s le s s d i sr u p t ive t o h e a l t h c a r e i n e m e r g i n g
m a r k e t s b e ca u s e fo r a m a j o r i t y, it is n o t a s u b s t i t u t io n t o
c a r e b u t r a t h e r t h e o n l y a c ce s s
Source: PwC analysis based on EIU research, 2012
6 1%
of surveyedpatients in
emerging
m arkets are
aw are of termm obile health
(vs. 37% in
developed
markets)
(1 of 2)
0%
20%
40%
60%
80%
I seekinformation
on healthissues
Providerssend megeneral
information
I manageoverall health
I measureand share myvital health
data
I manage mymedication
I manage anychronic
conditions
Icommunicate
with myprovider
Providersmonitor my
condition andcompliance
H i gh p a t i e n t e x p e ct a t io n s in e m e r g in g c o u n t r i e s :
m H e a l t h w i ll ch a n g e h o w
Developed markets Emerging markets
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PwC
Fin d in g # 6 E m e r g in g m a r k e ts w ill le a d t h e w a y in
m H e a lt h
M o r e m H e a lt h s e r v ic e s a r e c o ve r e d b y p a ye r s in
e m e r g in g m a r k e t s t h a n in d e ve lo p e d c o u n t r i es
Source: PwC analysis based on EIU research, 2012
4 3%
of payers inemerging
m arkets pay or
plan to pay for
telephone
consultations
(vs. 29% in
developed
markets)
(2 o f 2 )
29%
21%23%
34%
23% 23%25%
43%
24%
37% 38%
33%35%
39%
0%
5%
10%15%
20%
25%
30%
35%
40%
45%
50%
Telephoneconsultations
Videoconsultations
Text basedconsultations
Administrativecomm.
RemotePatient
Monitoring
General healthdata
Access EMRremotely
Serv ice s paye r s h ave a lr ead y begun t o pay fo r
Developed markets Emerging markets
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PwC
Fin d i n g # 7 A t a le o f t w o co u n t r ies In d ia a n d t h e UK
L o w e r c o s t fo r p a t i e n t s i s t h e le a d i n g d r ive r o f m H e a lt h
i n I n d i a , w h e r e a s t h e r e d u c t io n o f a d m in i st r a t ive t im e is
a l e a d i n g co n c er n o f p h y s ic ia n s i n t h e U K w it h t h e N H S
s y s t e m .
Source: PwC analysis based on EIU research, 2012
8 8 %
of Indiarespondents do
engage in
mHealth
activity(vs. just 52%
of UK
respondents)
(2 o f 2 )
0%
10%
20%
30%
40%
50%
Lower overall cost of care
for patients
Easier access to care
Reach previouslyunreachable patients
Improved quality of care
More efficient internalprocesses
Patientexpectations/demand
Expectation of medicalpersonnel
Opportunity to providenew services
Ubiquity of smartphones
Encouragement byregulators
Reduction inadministrative time for
medical personnel
D r i ve r s fo r p h ys ic ia n s a n d p a y e r s
India UK
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PwC
Fin d i n g # 8 Fo cu s o n s o lu t io n s , n o t t e ch n o lo g y
I m m e n s e h i gh d r o p o u t r a t e s illu s t r a t e s t h e n e e d fo r
e n ga g in g , in t e gr a t e d , i n t e r o p e r a b l e , a n d i n t e llig en t a p p s
Source: PwC analysis based on EIU research, 2012
4 8 %
of surveyed
patients w ho
have used an
m Health appdiscontinued it
after the first
six m onths
(2 o f 2 )
I n t e g r a t e d
Integrated into existinghealthcare plans, personallifestyles, and clinical process
Utilizes multiple technologies
I n t e r o p e r a b i l i t y
Incorporated into Allscriptselectronic health record system
Enables data from app to beaccessed by physicians throughEHR
In t e l l i g en t
App provides real time alertsand intelligent guidance forusers based on data inputted
Doctors receive clear,actionable data that they canuse as a basis forrecommendations
Social ized
Improves treatment andmedication while providingpersonal coaching, directphysician support, andcaregiver linkage
O u t c o m e O r i e n t e d
Demonstrated clinical successin trials
Demonstrated economic
success in the reduction ofhealth care costs
En g ag i n g
Patients can configure settings,messaging, tonality, andinteraction modes
Exam ple for PwC Six Success pr inc ip les :
W e llD oc Di abe t e s m an age r
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PwC
Fin d i n g # 9 T e c h n o lo g y s t ill p r e s e n t s c h a lle n g e s fo r
m H e a lt h a d o p t er s
L a ck o f in t e r o p e r a b i lit y, s ta n d a r d s a n d i n t e g r a t i o n i n t o
e x is t in g IT -s ys t e m s i m p e d e s u p t a k e o f t h e f r a g m e n t e d
m H e a lt h m a r k e t
Source: PwC analysis based on EIU research, 2012
4 7%
of surveyedphysicians say
that m Health
applications
they use w illnot w ork w ith
their
organisations
IT
53%
37%
27%
23%
15%
0%
20%
40%
60%
IT systems of myorganisation
IT systems of localhospitals and
clinics
IT system of thenational healthcare
system
IT systemsaccessible by
colleagues in otherorganisations
Health datasystems that
patients can accessdirectly
m H e a l t h s e r vic e s u s e d b y p h y s ic ia n s / p a y e r s
i n t eg ra t ed i n t o . ..
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PwC
Fin d i n g # 10 R e g u l a t o r s co u l d e n c o u r a g e a d v a n ce s in
m H e a lt h , b u t t h e su r v e y s h o w s o th e r w is e
S u r ve ye d p h y s ic ia n s a n d p a y er s s e e lit t le e n c o u r a g e m e n t
fo r m H e a lt h b y r e g u la t o r s , d u e t o r e g u la t o r y a n d l eg a l
b a r r i e r s
Source: PwC analysis based on EIU research, 2012
4 5%
of phy sicians
and pay ers
think m Health
advances areheld up by
regulation
4 5%
4 3%
12%
m H e a l t h a d v a n c e s a r e b e in g h e l d u p b y
r egu la t i on c rea t ed fo r o l de r t e chn o l ogi e s t ha td o e s n o t t r a n s la t e w e ll t o n e w e r o n e s
Agree
Neither agree or disagree
Disagree
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PwC
Ov e r v ie w o f k e y d a t a
(1 of 2)
1 Expectation of physicians and healthcare payersabout the widespread adoption of mHealth
2 Services physicians would like to offer and payers
plan to reimburse for in the next 3 years
3 Top 3 drivers and barriers for patientsand physicians (including average of the peer group)
22%
52%
54%
29%
34%
52%
0% 20% 40% 60%
Access betterquali tyhealthcare
Convenient access toprovider
Reduce own healthcarecosts
Drivers
32%
25%
28%
31%
31%
49%
0% 20% 40% 60%
Reach previously unreachablepatients
Patient expectations/demand
Easieraccess tocare
Drivers
44%
39%
48%
31%
36%
55%
0% 20% 40% 60%
Lack ofknowledgeabout services
Lack ofrelevantapplications
Cost
B ar r i e r s
29%
35%
24%
37%
37%
40%
0% 20% 40% 60%
Culture ofmedicalprofessionals
Privacy and securityissu es
Lack ofcompatibi lity
Barriers
Br azil Emer ging cou ntries (excl. Br azil)Pat i ent s
Doct or
49%
69% 74%91%
66% 71% 60%51%
59%70%
60% 65%80%
65%78% 75%
0%
20%
40%60%
80%
100%
Textbasedconsultations
Telephoneconsultations
Videoconsultations
Administrativecomm.
Drugadherence
RemotePatient
Monitoring
Generalhealthdata
Access EMRremotely
D oc to rs pl an to of fe r P ay er s pl an to re im bu rs e
S e rv i ce s physi c i a ns w ou l d l ike t o o f f e r a nd pa ye r s p l a n t o r e i m bu rse fo r i n t he ne x t 3 ye a r s
56 %33 %
11%
Agree
Neither agree ordisagree
Disagree
30
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PwC
B r a z il - Po t en t ia l a n d s er v ices
W i d e s p r e a d a d o p t io n o f m H e a lt h s e r vic e s in m y co u n t r y is i n e vit a b l e in t h e n e a r fu t u r e
Serv ice s ph ys ic ian s w ou l d l ike t o o ff e r an d pa ye r s p lan t o r e i m bu r se fo r in t h e nex t 3 yea r s
Source: PwC analysis based on EIU research, 2012
(1 of 2)
56 %33%
11%
Agree
Neither agree ordisagree
Disagree
49%
69% 74%91%
66% 71% 60%51%59%
70%60% 65%
80%65%
78% 75%
0%
20%
40%
60%
80%
100%
Text-basedconsultations
Telephoneconsultations
Videoconsultations
Administrativecomm.
Drugadherence
RemotePatient
Monitoring
General healthdata
Access EMRremotely
Doctors plan to offer Payers plan to reimburse
31
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PwC
B r a z il - To p 3 d r iv er s a n d b a r r ier s fo r p a t ien t s
a n d p h y s icia n s
P a t i e n t s
Source: PwC analysis based on EIU research, 2012
(2 o f 2 )
22%
52%
54%
29%
34%
52%
0% 20% 40% 60%
Access better qualityhealthcare
Convenient access toprovider
Reduce own healthcarecosts
Drive rs
32%
25%
28%
31%
31%
49%
0% 20% 40% 60%
Reach previously unreachablepatients
Patient expectations/demand
Easier access to care
Drive rs
44%
39%
48%
31%
36%
55%
0% 20% 40% 60%
Lack of knowledgeabout services
Lack of relevantapplications
Cost
B a r r i e r s
29%
35%
24%
37%
37%
40%
0% 20% 40% 60%
Culture of medicalprofessionals
Privacy and securityissues
Lack of compatibility
B a r r i e r s
Brazil Emerging countries (excl. Brazil)
32
Phys i c i ans
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PwC
Ch i na - P o t en t ia l an d s e r v ices
W i d e s p r e a d a d o p t io n o f m H e a lt h s e r vic e s in m y co u n t r y is i n e vit a b l e in t h e n e a r fu t u r e
Serv ice s ph ys ic ian s w ou l d l ike t o o ff e r an d pa ye r s p lan t o r e i m bu r se fo r in t h e nex t 3 yea r s
(1 of 2)
8 0 %
15%
5%
Agree
Neither agree ordisagree
Disagree
69%
89%
67%
91% 85% 89% 77% 81%100% 97% 90%
100% 97% 97% 97% 94%
0%
20%
40%
60%80%
100%
120%
Text-basedconsultations
Telephoneconsultations
Videoconsultations
Administrativecomm.
Drug adherence Remote PatientMonitoring
General healthdata
Access EMRremotely
Doctors plan to offer Payers plan to reimburse
Source: PwC analysis based on EIU research, 2012 33
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PwC
Ch in a - T o p 3 d r iv e r s a n d b a r r i er s fo r p a t ie n t s
a n d p h y s icia n s
P a t i e n t s
(2 o f 2 )
30%
58%
49%
31%
36%
45%
0% 20% 40% 60% 80%
Ability to obtain information
Reduce own healthcare costs
Convenient access to provider
Drive rs
27%
27%
26%
33%
38%
44%
0% 20% 40% 60%
Reduction in administrativetime for medical personnel
Improved quality of care
More efficient internalprocesses
Drive rs
45%
40%
53%
28%
31%
35%
0% 20% 40% 60%
Lack of knowledgeabout services
Lack of relevantapplications
Cost
B a r r i e r s
34%
34%
25%
38%
38%
49%
0% 20% 40% 60%
Privacy and securityissues
Lack of necessarytechnology
Existing reimbursementstructure
B a r r i e r s
China Emerging countries (excl. China)
Source: PwC analysis based on EIU research, 2012 34
Phys i c i ans
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PwC
Den m a r k - Po t en t ia l a n d s er v ices
W i d e s p r e a d a d o p t io n o f m H e a lt h s e r vic e s in m y co u n t r y is i n e vit a b l e in t h e n e a r fu t u r e
Serv ice s ph ys ic ian s w ou l d l ike t o o ff e r an d pa ye r s p lan t o r e i m bu r se fo r in t h e nex t 3 yea r s
(1 of 2)
6 3%
30 %
7%
Agree
Neither agree ordisagree
Disagree
40%
71%65%
84%
58%60% 60%
49%58% 55% 42% 58% 48% 58% 45% 48%
0%
20%
40%
60%
80%
100%
Text-basedconsultations
Telephoneconsultations
Videoconsultations
Administrativecomm.
Drug adherence Remote PatientMonitoring
General healthdata
Access EMRremotely
Doctors plan to offer Payers plan to reimburse
Source: PwC analysis based on EIU research, 2012 35
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PwC
Den m a r k - To p 3 d r iv er s a n d b a r r ier s fo r
p a t ien t s a n d p h y s icia n s
P a t i e n t s
(2 o f 2 )
35%
25%
27%
29%
30%
33%
0% 20% 40%
Reduce own healthcarecosts
Access better qualityhealthcare
Ability to obtain information
Drive rs
44%
33%
21%
31%
33%
42%
0% 20% 40% 60%
Improved quality of care
Easier access to care
Reach previously unreachablepatients
Drive rs
30%
39%
48%
36%
47%
47%
0% 20% 40% 60%
Lack of relevantapplications
Lack of knowledgeabout services
Cost
B a r r i e r s
22%
27%
23%
36%
42%
44%
0% 20% 40% 60%
Culture of medicalprofessionals
Lack of information onmHealth
Regulatory and legalbarriers
B a r r i e r s
Denmark Developed countries (excl. Denmark)
Source: PwC analysis based on EIU research, 2012 36
Phys i c i ans
(1 f 2)
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PwC
Ge r m a n y - Po t e n t ia l a n d s e r v i ce s
W i d e s p r e a d a d o p t io n o f m H e a lt h s e r vic e s in m y co u n t r y is i n e vit a b l e in t h e n e a r fu t u r e
Source: PwC analysis based on EIU research, 2012
(1 of 2)
33%
53%
13%
Agree
Neither agree ordisagree
Disagree
37
S e r vic e s p h y s ic ia n s w o u l d l ik e t o o f fe r a n d p a y er s p l a n t o r e im b u r s e fo r in t h e n e x t 3 ye a r s
31%
77%
25%
71%61% 61%
39%27%
70% 67%
50%
63%70% 70%
55%
80%
0%
20%
40%
60%
80%
100%
Text basedconsultations
Telephoneconsultations
Videoconsultations
Administrativecomm.
Drug adherence Remote PatientMonitoring
General healthdata
Access EMRremotely
Doctors plan to offer Payers plan to reimburse
(2 f 2 )
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PwC
Ge r m a n y - T o p 3 d r iv e r s a n d b a r r ie r s f or
p a t ien t s a n d p h y s icia n s
P a t i e n t s
(2 o f 2 )
Germany Developed countries (excl. Germany)
27%
30%
32%
31%
39%
41%
0% 20% 40% 60%
Access better qualityhealthcare
Greater control over ownhealth
Reduce own healthcarecosts
Drive rs
24%
43%
32%
31%
33%
42%
0% 20% 40% 60%
Patient expectations/demand
Improved quality of care
Reduction in administrativetime for medical personnel
Drive rs
25%
50%
39%
38%
40%
46%
0% 20% 40% 60%
Privacy or securityconcerns
Cost
Lack of knowledgeabout services
B a r r i e r s
30%
28%
36%
31%
40%
47%
0% 20% 40% 60%
Lack of necessarytechnology
Existing reimbursementstructure
Privacy and securityissues
B a r r i e r s
Source: PwC analysis based on EIU research, 2012 38
Phys i c i ans
(1 f 2)
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PwC
In d ia - Po t en t ia l a n d s er v ices
W i d e s p r e a d a d o p t io n o f m H e a lt h s e r vic e s in m y co u n t r y is i n e vit a b l e in t h e n e a r fu t u r e
Serv ice s ph ys ic ian s w ou l d l ike t o o ff e r an d pa ye r s p lan t o r e i m bu r se fo r in t h e nex t 3 yea r s
(1 of 2)
6 0 %
31%
9 %
Agree
Neither agree ordisagree
Disagree
75% 73% 73%85%
71%83% 77% 77%73%
79%73%
65%
83% 78% 73% 77%
0%
20%
40%
60%
80%
100%
Text-basedconsultations
Telephoneconsultations
Videoconsultations
Administrativecomm.
Drug adherence Remote PatientMonitoring
General healthdata
Access EMRremotely
Doctors plan to offer Payers plan to reimburse
Source: PwC analysis based on EIU research, 2012 39
(2 f 2 )
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PwC
In d ia - To p 3 d r iv er s a n d b a r r ier s fo r
p a t ien t s a n d p h y s icia n s
P a t i e n t s
Phys i c i ans
(2 o f 2 )
India Emerging countries (excl. India)
28%
47%
52%
40.00%
55.00%
58.00%
0% 20% 40% 60% 80%
Ability to obtain information
Convenient access to provider
Reduce own healthcare costs
Drive rs
26%
29%
23%
35%
40%
42%
0% 20% 40% 60%
Reduction in administrativetime for medical personnel
Reach previously unreachablepatients
Lower overall cost of care forpatients
Drive rs
19%
36%
48%
36%
47%
53%
0% 20% 40% 60%
My provider is unwillingto work with mHealth
Lack of relevantapplications
Cost
B a r r i e r s
27%
29%
19%
33.3 %
33.30%
37.50%
0% 20% 40%
Lack of information onmHealth
Culture of medicalprofessionals
Lack of interest by keyusers
B a r r i e r s
Source: PwC analysis based on EIU research, 2012 40
(1 f 2)
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PwC
S o u t h A f r ica - Po t e n t i a l a n d s e r v i ce s
W i d e s p r e a d a d o p t io n o f m H e a lt h s e r vic e s in m y co u n t r y is i n e vit a b l e in t h e n e a r fu t u r e
Serv ice s ph ys ic ian s w ou l d l ike t o o ff e r an d pa ye r s p lan t o r e i m bu r se fo r in t h e nex t 3 yea r s
(1 of 2)
59 %23%
19 %
Agree
Neither agree ordisagree
Disagree
38%50% 52%
83%76%
83%
60%50%58% 58% 58%
76% 76% 70%61%
58%
0%
20%
40%
60%
80%
100%
Text-basedconsultations
Telephoneconsultations
Videoconsultations
Administrativecomm.
Drug adherence Remote PatientMonitoring
General healthdata
Access EMRremotely
Doctors plan to offer Payers plan to reimburse
Source: PwC analysis based on EIU research, 2012 41
(2 f 2 )
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PwC
S o u t h A f r ica - T o p 3 d r iv e r s a n d b a r r ie r s fo r
p a t ien t s a n d p h y s icia n s
P a t i e n t s
Phys i c i ans
(2 o f 2 )
South Africa Emerging countries (excl. South Africa)
30%
47%
46%
42%
55%
82%
0% 20% 40% 60% 80% 100%
Greater control over ownhealth
Convienient access to provider
Reduce own healthcare costs
Drive rs
31%
31%
24%
33%
33%
38%
0% 20% 40% 60%
Reach previously unreachablepatients
Easier access to care
Lower overall cost of care forpatients
Drive rs
27%
48%
34%
39%
53%
71%
0% 20% 40% 60% 80%
Privacy or security
concerns
Cost
Lack of knowledge aboutservices
B a r r i e r s
28%
29%
36%
31%
41%
45%
0% 20% 40% 60%
Lack of information onmHealth
Culture of medicalprofessionals
Privacy and securityissues
B a r r i e r s
Source: PwC analysis based on EIU research, 2012 42
(1 of 2)
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PwC
S p a i n - Po t e n t ia l a n d s e r v i ce s
W i d e s p r e a d a d o p t io n o f m H e a lt h s e r vic e s in m y co u n t r y is i n e vit a b l e in t h e n e a r fu t u r e
Serv ice s ph ys ic ian s w ou l d l ike t o o ff e r an d pa ye r s p lan t o r e i m bu r se fo r in t h e nex t 3 yea r s
Source: PwC analysis based on EIU research, 2012
(1 of 2)
53%35%
12%
Agree
Neither agree ordisagree
Disagree
58%
84%
51%
87% 84% 80%71%
51%
69%60%
69% 63% 62% 62% 66% 62%
0%
20%
40%
60%
80%
100%
Text-basedconsultations
Telephoneconsultations
Videoconsultations
Administrativecomm.
Drug adherence Remote PatientMonitoring
General healthdata
Access EMRremotely
Doctors plan to offer Payers plan to reimburse
43
(2 o f 2 )
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PwC
S p a in - T o p 3 d r iv e r s a n d b a r r i er s f o r
p a t ien t s a n d p h y s icia n s
P a t i e n t s
Phys i c i ans
Source: PwC analysis based on EIU research, 2012
(2 o f 2 )
Spain Developed countries (excl. Spain)
31%
25%
44%
33%
38%
47%
0% 20% 40% 60%
Greater control over ownhealth
Access better qualityhealthcare
Convenient access toprovider
Drive rs
26%
29%
37%
38%
49%
58%
0% 20% 40% 60% 80%
More efficient internalprocesses
Easier access to care
Improved quality of care
Drive rs
42%
31%
45%
32%
32%
58%
0% 20% 40% 60% 80%
Lack of knowledge
about services
Lack of relevantapplications
Cost
B a r r i e r s
39%
29%
22%
33%
33%
36%
0% 20% 40% 60%
Privacy and securityissues
Lack of information onmHealth
Culture of medicalprofessionals
B a r r i e r s
44
(1 of 2)
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PwC
T u r k e y - Po t e n t i a l a n d s e r v ic es
W i d e s p r e a d a d o p t io n o f m H e a lt h s e r vic e s in m y co u n t r y is i n e vit a b l e in t h e n e a r fu t u r e
Serv ice s ph ys ic ian s w ou l d l ike t o o ff e r an d pa ye r s p lan t o r e i m bu r se fo r in t h e nex t 3 yea r s
(1 of 2)
56 %31%
13%
Agree
Neither agree ordisagree
Disagree
61% 63% 61%76%
61%
87%
63%76%
62% 59%55%
64%
45%
62%
50%
65%
0%
20%
40%
60%
80%
100%
Text-basedconsultations
Telephoneconsultations
Videoconsultations
Administrativecomm.
Drug adherence Remote PatientMonitoring
General healthdata
Access EMRremotely
Doctors plan to offer Payers plan to reimburse
Source: PwC analysis based on EIU research, 2012 45
(2 o f 2 )
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PwC
T u r k e y - T o p 3 d r i v e r s a n d b a r r ie r s fo r
p a t ien t s a n d p h y s icia n s
P a t i e n t s
Phys ic i an
(2 o f 2 )
Turkey Emerging countries (excl. Turkey)
31%
57%
47%
40%
40%
53%
0% 20% 40% 60%
Greater control over ownhealth
Reduce own healthcarecosts
Convenient access toprovider
Drive rs
26%
31%
31%
26%
29%
34%
0% 20% 40%
Patient expectations/demand
More efficient internalprocesses
Reach previously unreachablepatients
Drive rs
43%
38%
49%
36%
40%
50%
0% 20% 40% 60%
Lack of knowledge
about services
Lack of relevantapplications
Cost
B a r r i e r s
17%
18%
32%
26.30%
28.90%
44.7 %
0% 20% 40% 60%
Other areas needinginvestment
Regulatory and legalbarriers
Lack of necessarytechnology
B a r r i e r s
Source: PwC analysis based on EIU research, 2012 46
(1 of 2)
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PwC
U n i t e d K in g d o m - Po t e n t i a l a n d s e r v ic es
W i d e s p r e a d a d o p t io n o f m H e a lt h s e r vic e s in m y co u n t r y is i n e vit a b l e in t h e n e a r fu t u r e
Serv ice s ph ys ic ian s w ou l d l ike t o o ff e r an d pa ye r s p lan t o r e i m bu r se fo r in t h e nex t 3 yea r s
(1 of 2)
59 %
36 %
5%
Agree
Neither agree ordisagree
Disagree
26%
82%
33%
91%
54%59%
52%
27%
46%
69%
51%
71%
51%
60%69% 66%
0%
20%
40%
60%
80%
100%
Text basedconsultations
Telephoneconsultations
Videoconsultations
Administrativecomm.
Drug adherence Remote PatientMonitoring
General healthdata
Access EMRremotely
Doctors plan to offer Payers plan to reimburse
Source: PwC analysis based on EIU research, 2012 47
(2 o f 2 )
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PwC
U n i te d K in g d o m - T o p 3 d r iv e r s a n d b a r r ie r s
fo r p a t ien t s a n d p h y s icia n s
P a t i e n t s
Phys i c i ans
(2 o f 2 )
UK Developed countries (excl. UK)
26%
29%
44%
27%
43%
49%
0% 20% 40% 60%
Ability to obtain information
Greater control over ownhealth
Convenient access toprovider
Drive rs
34%
23%
42%
36%
36%
40%
0% 20% 40% 60%
Reduction in administrativetime for medical personnel
Patient expectations/demand
Improved quality of care
Drive rs
32%
40%
48%
28%
44%
50%
0% 20% 40% 60%
Lack of relevant
applications
Lack of knowledgeabout services
Cost
B a r r i e r s
29%
39%
18%
33%
33%
33%
0% 20% 40% 60%
Lack of necessarytechnology
Privacy and securityissues
Lack of interest by keyusers
B a r r i e r s
Source: PwC analysis based on EIU research, 2012 48
(1 of 2)
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PwC
Un i t ed S t a t e s - P o t en t i a l an d s e rv ices
W i d e s p r e a d a d o p t io n o f m H e a lt h s e r vic e s in m y co u n t r y is i n e vit a b l e in t h e n e a r fu t u r e
Serv ice s ph ys ic ian s w ou l d l ike t o o ff e r an d pa ye r s p lan t o r e i m bu r se fo r in t h e nex t 3 yea r s
(1 of 2)
70 %
30 %
0 %
Agree
Neither agree ordisagree
Disagree
23%
44%
26%
72%58%
54% 55%58%
56%
60%
54%
66% 69%74%
68%77%
0%
20%
40%60%
80%
100%
Text-basedconsultations
Telephoneconsultations
Videoconsultations
Administrativecomm.
Drug adherence Remote PatientMonitoring
General healthdata
Access EMRremotely
Doctors plan to offer Payers plan to reimburse
Source: PwC analysis based on EIU research, 2012 49
(2 o f 2 )
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PwC
U n i t e d S t a t e s - T o p 3 d r i v e r s a n d b a r r ie r s
fo r p a t ien t s a n d p h y s icia n s
P a t i e n t s
Phys i c i ans
(2 o f 2 )
US Developed countries (excl. US)
28%
43%
28%
25%
50%
53%
0% 20% 40% 60%
Ability to obtain information
Convenient access toprovider
Reduce own healthcarecosts
Drive rs
33%
33%
41%
33%
42%
44%
0% 20% 40% 60%
Easier access to care
Reduction in administrativetime for medical personnel
Improved quality of care
Drive rs
13%
42%
49%
28%
35%
46%
0% 20% 40% 60%
Own not a mobile device
Lack of knowledgeabout services
Cost
B a r r i e r s
20%
37%
26%
31%
44%
49%
0% 20% 40% 60%
Lack of evidence
Privacy and securityissues
Existing reimbursementstructure
B a r r i e r s
Source: PwC analysis based on EIU research, 2012 50
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PwC
5 . Glob a l con ta c t s
51
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PwC
Globa l con t a c t s
David Levy MD
Global Healthcare Leader+1 646 471 [email protected]
Christopher Wasden, EdDGlobal Healthcare Innovation Leader+1 646 471 6090
Dan DiFilippoGlobal Technology, Communications and Entertainment & Media Leader+1 646 471 [email protected]
Pierre-Alain Sur
Global Communications Industry leader+1 501 907 [email protected]
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PwC
m H e a lt h s co r e ca r d D et a i le d s co r e s p e r d i m e n s io n
Source: PwC analysis based on EIU research, 2012
Area SouthAfrica India Brazil US Ger-many Spain China Denmark Turkey UK
Overa l l Score 6.0 5.7 5.6 5.2 5.1 5.1 5.0 4.8 4.7 4.7
Aw a r e n e s s a n d o p e n n e s s 5.5 7.0 6.2 3.5 4.4 5.1 7.0 3.1 4.9 2.4Encouraging environment 6.6 7.1 7.0 2.8 4.7 6.1 5.8 3.9 4.8 3.0Current use 4.3 6.9 5.3 4.2 4.1 4.1 8.3 2.4 5.0 1.8
Re g u l a t o r y e n v i r o n m e n t , r e -
i m b u r s e m e n t a n d b u s i n e ss m o d e l
6.8 5.8 6.7 4.6 5.9 6.8 3.3 6.0 5.5 6.6Reimbursement and business model 7.3 6.8 7.4 4.2 5.3 6.0 3.9 6.4 5.4 5.4Encouraging regulatory environment 6.3 4.9 6.0 5.0 6.5 7.6 2.8 5.6 5.5 7.7
Techno logy 5.9 3.2 4.3 6.8 6.0 4.6 3.7 7.3 4.6 5.7Access and security 7.1 4.8 6.5 5.2 5.0 4.3 3.0 6.6 4.6 5.9Interoperability 4.7 1.6 2.2 8.5 6.9 5.0 4.5 8.1 4.7 5.5
I m p a c t 6.0 6.6 6.0 5.3 4.2 2.9 5.9 4.0 3.8 4.0Impact on institution 6.5 6.7 6.7 4.3 4.7 3.7 6.4 4.0 3.8 3.9Impact on Healthcare system 5.4 6.5 5.3 6.3 3.6 2.2 5.4 3.9 3.9 4.2
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PwC
Qu e s t io n s p e r d i m e n s io n
Source: PwC analysis based on EIU research, 2012
1 Aw a r e n e s s a n d o p e n n e s s
1. 1 E n c o u r a g i n g e n v i r o n m e n t
Doctors encouraging patients to adopt a range of mHealth applications and servicesPatients expecting that mHealth applications/services will improve the quality of healthcare they receive in the next 3 years.Patients expecting that mHealth applications/services will make healthcare substantially more convenient in the next 3 years
Percentage of patients familiar with the terms mobile health or mHealth
Percentage of patients who would be interested in using mHealth applications/servicesPatients who are willing to pay more than $5 annually for a service - median from a set of services
1.2 Curren t u s e
Patients using mHealth services to manage their personal healthcare
Doctors using mHealth services in managing their personal healthcareDoctors who use mobile internet at work to provide healthcare
Doctors who have begun to offer services via mobile devices2 R e gu l a t o r y e n v ir o n m e n t , r e i m b u r s e m e n t a n d b u s i n e s s m o d e l
2 . 1 R e i m b u r s e m e n t a n d b u s i n e s s m o d e l
Doctors who say that existing payment structures for health services discourage them from taking advantage of potentialefficiencies in mHealth
Doctors who say that todays mHealth market has exciting possibilities but too few proven business modelsPatients willing to pay annually for an application/service more than $5
Patients expecting that mHealth applications/services will substantially reduce their overall healthcare costs in the next 3years
2 .2 R e g u l a t o r y a n d l e g a l e n v i r o n m e n t Doctors believing mHealth advances are being held up by regulation created for older technologies that does not translate
well to newer ones
Payers who say that the regulatory and legal framework are leading barriers to greater adoption of mHealth applications orservices
Providers who say that the regulatory and legal framework are leading barriers to greater adoption of mHealth applicationsor services
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PwC
Qu e s t io n s p e r d i m e n s io n ( co n t . )
Source: PwC analysis based on EIU research, 2012
3 T echno logy
3 .1 A cces s an d s ecur i t y
Doctors with access to mobile internet at workPercentage of doctors considering their internet access at work very secureMobile penetration rate (Source: ITU)
3 .2 In te roperab i l i t y
Patients frustrated by incompatibilities of mHealth solutions
Organisations that are reluctant to invest heavily in mHealth until the technology becomes more standardised, orinteroperable
4 I m p a c t
4 .1 Ins t i tu t iona l
Doctors expecting a noticeable effect on their medical care from mHealth - CurrentlyDoctors expecting a noticeable effect on their medical care from mHealth - In three yearsDoctors expecting a positive impact on relationships with patientsDoctors expecting a positive impact on internal operations
4 . 2 H e a l t h c a r e
Patients who are expecting little effect on healthcare through mHealthPatients who are expecting mHealth services will improve a great deal in the next three yearsPatients who are considering mHealth as a more effective way to adopt healthier lifestyle
Doctors expecting inevitable widespread adoption of mHealth applications and services is in the near future (6)
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PwC
Det a iled r esu lt s o f d r iv er s a n d b a r r ier s fo r p a t ien t s
D ri ve r s
B a r r i e r s
Source: PwC analysis based on EIU research, 2012
Dr ive r s To ta lR e duc e own he a l thc a r e c os t s 444 43.2 %
Conve n ie n t a c c es s to p r ov ide r 477 46.4 %
Abi l ity to ob ta in in f o r m a t ion 289 28.1 %
E n c o u r a g e m e n t f r o m m y h e a l t h ca r e p r o v id e r 153 14.9 %
E n c o u r a g e m e n t f r o m h e a l t h ca r e p a y er 123 12.0 %
Gr e a te r c on t r o l ove r m y own h e a l th 329 32.0 %
M a na ge a spe c t s o f m y l if e fr om m y m ob i l e phon e 104 10.1 %
M a na ge a pa r t i c u la r m e d ic a l c ond i t ion 149 14.5 %
Ac ce ss to b e t t e r q ua l i ty he a l thc a r e 261 25.4 %
Access to a grea te r choice of app l ica t ion s 97 9.4 %Othe r 32 3.1 %
Tota l 1027 100.0 %
Barriers Tota l
Cost 498 48.5 %
La c k o f r e l e va n t a pp l ic a t ions 357 34.8 %
M y pr ov ide r s a r e un wi ll ing to wor k wi th m He a l th 190 18.5 %
P r iva c y o r s e c u r i ty conc e r n s 295 28.7 %
La c k o f knowle dge a bou t s e r v ic es 419 40.8 %
I nc onve n ie nc e a n d t im e invo lve d in se t t i ng up m He a l th 117 11.4 %
Alr e a dy sa t i s f ie d wi th c u r r e n t p oss ib i li t ie s 124 12.1 %
I nc om pa t ib l e m He a l th a pp l ic a t ions / se r v ic e s the r e f o r e t a ke s m or e t im e to se t up
m H e a l t h 92 9.0 %
Diff ic u l t ie s un de r s t a nd ing the c on te n t o f s e r v ic e s 104 10.1 %
Dont own a m ob i l e de v ic e 134 13.0 %
Othe r 17 1.7 %
Tota l 1027 100.0 %
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PwC
De t a iled r esu lt s o f d r iv er s a n d b a r r ier s fo r p h y s icia n s
D ri ve r s
B a r r i e r s
Source: PwC analysis based on EIU research, 2012
Dr ive r s To ta l
Lowe r ove r a l l c os t o f ca r e f o r pa t i e n t s 109 25.2 %
Ea s ie r a c c e s s to c a r e 140 32.3 %
R e a c h p r e v ious ly un r e a c ha b le pa t i e n t s 122 28.2 %
I m p r ove d qu a l ity o f c a r e 154 35.6 %
M or e e f f ic ie n t i n t e r na l p r oc e sse s 126 29.1 %
P a t ie n t e x p e c t a ti o n s / d e m a n d 112 25.9 %
Expe c ta t ion o f m e d ic a l pe r sonn e l 57 13.2 %
Oppor tun i ty to p r ov ide ne w se r v ic es 75 17.3 %
U b iq u i t y o f s m a r t p h o n e s 69 15.9 %
E n c o u r a g e m e n t b y r e g u la t o r s 60 13.9 %
R e duc t ion in a dm in i s t r a t ive t im e f o r m e d ic a l pe r so nn e l 137 31.6 %
Other , p lease sp ec ify 2 0.5 %
Tota l 433 100.0 %
Barriers Total
O t h e r a r e a s n e e d i n g i n ve s t m e n t 83 19.2 %
E x is t in g r e i m b u r s e m e n t s t r u c t u r e 132 30.5 %
Lack of com pat ibi l ity 111 25.6 %
Lack of eviden ce 96 22.2 %
La c k o f ne c e ssa r y t e c hno logy 140 32.3 %
R e gu la to r y a nd l e ga l ba r r i e r s 103 23.8 %
La c k o f in t e r e s t by ke y use r s 96 22.2 %
P r iva c y a nd se c u r i ty i s sue s 159 36.7 %
C ul tu r e o f m e d ic a l p r o f e s s iona l s 118 27.3 %
La c k o f in f o r m a t ion on m He a l th 126 29.1 %
Other , p lease spe c ify 5 1.2 %
Tota l 433 100.0 %
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2012 PricewaterhouseCoopers LLP, a Delaware limited liability partnership. All rightsreserved.
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This content is for general information purposes only, and should not be used as a substitutefor consultation with professional advisors.
2012 The Economist Intelligence Unit Ltd. All rights reserved.
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