Addressing competency gaps in the novice and recommendation for

knowledge transfer process within oil & gas industry

PVN Chandrasekaran

Director – Petreltech Pte Ltd

ASEAN-19-27A

Agenda

• Ice Breaker Video

• Background

• Methodology

• Key Findings

• Discussion and Conclusions

• Limitation

• Q&A

Background

• Retrenching senior employees creates significant shortage of talents. Thus, inconsistent processes and procedures at workplace creates an immediate necessity for transfer of knowledge & skills from experienced employees to novice employees.

Why this research is important?

• Legal Requirement

• Company HSE policy and KPI for zero incident.

• Client’s Requirement (eg: pre-request in Bid’s)

• Threat of loss of contract due to poor performance

• The right skills for the job are essential for achieving better incomes and higher productivity – Arup Banerji, Ariel Fiszbein – The World Bank

OPEC Crude Oil Statistics 2001 - 2018

Source: https://www.statista.com/statistics/262858/change-in-opec-crude-oil-prices-since-1960/

Methodology

• Heterogeneity strategy

• Sample size: 6 Expert (Senior) Employees

• From distinctive Department

• Grounded Theory (Bryant, 2017) opted for data collection

• Knowledge elicitation method applied -Unstructured interview

• 15 ~ 20 minutes for the interview

• Purposive sampling (Robinson, 2013)

• Applied axial coding (Strauss & Coding, 1990)

• Qualitative Data Analysis applied

Key Findings

1. Recognition of Prior Knowledge

2. Moving Pedagogy to Andragogy

approach

3. Necessity to address current

Instructional Design

4. Workplace Learning (Process maps,

flow charts, Checklists, Posters,

Procedures with pictures)

Key recommendation with alternate

options (Curriculum Development)

5. Applying Technological advancement

Purpose for Recognition of Prior Knowledge

• Aiming at the (re)integration of individuals into

education and training, tacit knowledge, previous work

experience, identifying the Training Needs to match the

JD

• At national level: To support employability and active citizenship

• At international level: To support international mobility and

acceptance of foreign qualifications / competencies

Formal recognition

certificate / diploma

Social recognition

job acceptance or Identifying the Training Needs

May result in

• Carefully compounded document

• Descriptions of formal and non-formal learning

• Requires self-assessment and self-reflection

• Candidate is writer and owner

• Supervisor or Manager is verifier

• Document is in continuous development

• Includes documents of evidence

Instrument to identify and describe competences

Recognition of Prior Knowledge - Process

Pedagogy Andragogy

Dependent on Teacher Increasing self Directiveness

Learners Less Experienced Learners a rich source for Learning

Subject-Centered Learning Problem center learning

Postponed application Immediate Application

Teacher diagnoses needs, develops objectives

Mutual self-diagnosis, mutual negotiation

Teacher evaluates students Employee and Supervisor mutual evaluation measurement

Characteristics of Adult Learners

✓Adults need to know why they are learning; how will it affect

them?

✓Adults are autonomous and self-directed

✓Adults have a lifetime of experience

✓Adults use a hands-on problem-solving approach to learning

✓Adults want to apply new knowledge and skills immediately

✓Adults need to be shown respect

✓Provision for Millennial vs Baby Boomer learners

What is Instructional Design?

• A systematic process

• For analyzing, developing, designing, implementing, and evaluating instructional materials and activities

• A formal discipline that focuses on

• Research and theory about instructional strategies

• The process for developing and implementing these strategies

Questions to ask yourself - 1W and 4Hs

WHAT exactly to instruct

HOW to organize instruction

HOW to develop high-quality instructional materials

HOW to assess what students have learned

HOW to evaluate how well the lessons worked.

Workplace Learning: Process Maps

• A process map is a planning and management tool that visually describes the functional relationships between various inputs and outputs.

• Visual depiction of the process flow guides the novice effectively thus improve quality, safety at workplace, lower costs and improve efficiency.

• 3 out of 6 candidates responded with process maps are required.

• Candidate # 1 recommends “Process maps are good”

Workplace Learning - flow charts

• flowcharts is to communicate how a process works or should work without any technical or group-specific jargon.

• Flow charts are an important tool for the improvement of processes. By providing a graphical representation, they help project teams to identify the different elements of a process and understand the interrelationships among the various steps.

• 3 out of 6 candidates responded with process maps are required.

• 1 Candidate recommends work instruction –reconfirms that he is referring to flow chart option

• Candidate # 2 recommends “Flow Charts”

Workplace Learning– Checklist

• “To do list”

• A checklist is a type of informational job

aid used to reduce failure by compensating for

potential limits of human memory and attention.

• It helps to ensure consistency and

completeness in carrying out a task.

• 4 out of 6 candidates recommends checklist

• Candidates # 4 recon checklist are most

important “checking equipment everyday”

Workplace Learning –Poster’s

• A poster is any piece of printed paper designated to be attached to a wall or vertical surface

• Posters talk about and promote safety in workplace

• 3 out of 6 recommends poster and another recommends PPT with simple

• Candidate 2 – claims “posters make the novice to understand clearly”

Workplace Learning -Procedures with

pictures

• Step-by-step instructions that act as guidelines for employee work processes.

• When employees follow the procedure for a particular job, they produce a product that is consistent and predictable.

• 6 out of 6 recommends procedures

• Special recommendation on procedures with less words and pictures give more benefit

• Candidate # 3 recommends procedure with minimum words and more pictures

Technological advancement tools in learning

Discussions & Conclusions

✓The research outcomes are inline with Literature review

✓Recommendations are made

➢ The organization to establish Recognition of Prior Knowledge process.

➢ Training sessions to use more adult teaching / coaching approach.

➢ Improvise the current Instructional Design by using more suitable

models

➢ Recommendation for Workplace Learning (Process maps, flow charts,

Checklists, Posters, Procedures with pictures)

Key recommendation with alternate options (Curriculum Development)

➢ Applying Technological advancement tools for learning & Coaching

(Digital Technology)

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