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Putting the smart into smart phone learning Performance Support Session 309. Ruth Haddon Chief Operating Officer Epic Learning Inc,. Introduction. Moving to mobile. Moving to mobile. @epictalkUSA @ rahaddon. For all the latest news, insight and resources follow us on twitter. - PowerPoint PPT Presentation
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Putting the smart into smart phone learning
Performance SupportSession 309
Ruth HaddonChief Operating Officer
Epic Learning Inc,
Introduction
Moving to mobile
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
Moving to mobile
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
We learn by doing
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
We love to talk
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
And to search
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
On the job support Where do we learn anyway?
FilterIntegrate Represent
1 2 3
Not too much
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
Whenever
In the right place
At time of need
Task support
Task processing Metaphor
Explicit
Easy to understand
Language simplification
The 5 momentsof learning need
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
1. Learning for the first time2. Learning more3. Remembering and applying4. Learning when things change5. Learning when things go wrong
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
5 moments of learning need
MotivationAbility Triggers
RemindersSidekicksJob aids
Support embedded into software
1 2 3
Persuasive / SocialTechnologies
Multi-device learning
e-learning
Classroom courses
@epictalkUSA
For all the latest news about the event follow us on twitter @epictalk and use the hashtag
@rahaddon
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
How can we deliver mobile performance support?
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
1. Performance support resources
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
What’s possible?
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
Quick reference
How to guides
Diagnostic tools
Job aids
Types of resources
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
Quick reference
How to guides
IMAGE OF THE REME DIAGNOSTIC
NEEDED
IC to send link Needs to be an image of a
video with a person in it
Types of resources
Media types
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
2. Helping people find resources support portals & structures
Custom portal – task based structures
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
Intranet – company wide
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
Supporting leaders implement change
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
Portal layergathering existing material
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
3. Mobile deliveryPerformance support apps
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
Ministry of DefenceTraining and mobile support
Mobile fault finding support Vehicle mechanics
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
Just in time mobile job aidSBAR
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
NHS pain controlBuild your own mobile support
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
TransferEnsuring the effectiveness of formal training
Forgetting curve
Series10%
10%20%30%40%50%60%70%80%90%
100%
Series 1
Propping up the forgetting curve
Series10%
10%20%30%40%50%60%70%80%90%
100%
Series 1
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
An integrated training strategy
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
What does the future hold?
Flights
Negotiation:Top tips
Next appointment:
Mike Meetingchecklist
Contextual performance support
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
Tin Can
Google glasses slide
Google Glass@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
Smart watches@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
In summary
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
Mobile Performance support
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
Ensuring transfer of
training
Supporting new learning
on the job
Is good for
Flexible resources
Portals
Integration with
existing software
Support it with
Timing
Connectivity
Tracking (or not!)
Consider
Phone features
Want to know more?
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter
Questions
@epictalkUSA @rahaddon For all the latest news, insight and resources follow us on twitter