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Putting Enfield FirstImprovement & BestValue Performance Plan
2007/2010
Introduction 2
Putting Enfield First 2
Our Aims for 2007-2010 2Improving our performance 3Enfield’s Performance Management Framework 7
Aim 1 12
A Cleaner, Greener Enfield
Aim 2 18
High Quality Education and Lifelong Learning
Aim 3 28
A Safer Enfield to Live, Work, Study and do Business
Aim 4 36
Quality Health and Care Services for Vulnerable People
Aim 5 46
Supporting the Delivery of Excellent Services
Aim 6 60
Economically Successful and Socially Inclusive
Appendix 1 72
Monitoring and Reviewing the Plan
Appendix 2 76
Best Value and Local Performance Indicators Data
Glossary 94
Contents
Welcome to Enfield Council’sImprovement Plan. This plan is animportant document for Enfield. It showshow we will deliver our corporate strategyPutting Enfield First and sets out ourpurpose, values, aims and priorityobjectives for improvement for the nextthree years (2007–2010). It will guide thework of the Council and shows how wewill deliver our vision:
“To make Enfield one of the best
places to live, work, study and do
business”.
Putting Enfield First
Putting Enfield First sets out ourcommitment to becoming a first rate localauthority that delivers excellent servicesfor all our customers. It helps drive ourchange programme, shaping and directingall the Council’s major plans and policies,providing a focus for deciding how tospend our limited resources, and aframework for business and serviceplanning across the authority.
The Council’s principles and organisationalvalues lay at the heart of our commitmentto achieving top performance in how wework and do business with our customers.
Values
Focus on CustomersInnovative and Forward ThinkingResponsive and FairStriving for ExcellenceTrained and Confident Staff
Principles
• Quality value for money services• Leading communities and building a
better future• Working for social cohesion
Mission statement
Enfield Council promotes the social,economic and environmental well being ofour community and helps residentsimprove their neighbourhoods and theircommunities. In everything it does, theCouncil sets high standards for quality andvalue for money and will meet them. Welisten to our customers and citizens indelivering local democracy. We work withour partners to plan, shape and deliverservices which meet real local needs inthe most efficient way, reducinginequalities and protecting and enhancingquality of life in our borough.
Our 6 key aims for 2007-2010 are:
Aim 1: A cleaner greener EnfieldAim 2: High quality education and lifelong
learningAim 3: A safer Enfield to live, work, study
and do businessAim 4: Quality health and care services
for vulnerable people in EnfieldAim 5: Supporting the delivery of
excellent servicesAim 6: Economically successful and
socially inclusive
2 Introduction
Introduction
Improving Enfield
The Council’s Improvement Plan is fullyintegrated with our Best ValuePerformance Plan and links to our ServicePlanning process.
This is also our plan for achieving theCouncil’s contribution to the communitystrategy, Enfield’s Future and the LocalArea Agreement. By aligning our plan tothe overarching aims of the EnfieldStrategic Partnership, we recognise theimportant role we play in supporting thedelivery of the shared vision for Enfield.
About Enfield
Enfield has much to offer. Our culturaldiversity, heritage and tradition, closenessto central London and proximity to opencountryside makes it one of the bestplaces to live, work, study and do business.
Political Context
Since 2002, Enfield has had aConservative administration. The currentpolitical composition of the Council is 34Conservative, 27 Labour and 2Independent Councillors.
Comprehensive Performance
Assessment (CPA)
Since 2002, the Audit Commission hasused Corporate Performance Assessment(CPA), to measure how well localauthorities are delivering services for localpeople and communities. It looks atperformance from a range of perspectivesand combines a set of judgements toprovide both a simply understood ratingand a more complete picture of where tofocus activity to secure improvement. In
2005, a more stringent assessment with agreater emphasis on outcomes for localpeople and value for money wasintroduced.
In February 2007 the latest CPA scoreswere published. Enfield retained its 3*status and was again assessed as‘Improving well’ in the Direction of Traveljudgement. ‘The rate of improvement isimpressive, with more than 85% of keyservice indicators improving, which is wellabove the national average’.
The Local Government White Paper‘Strong and Prosperous Communities’ andthe Local Government and PublicInvolvement in Health Bill that willimplement it, set out a new performanceframework for local services. The AuditCommission is beginning to develop theComprehensive Area Assessment (CAA)framework, which will take over from CPAin April 2009. It will focus on outcomesfor an area delivered by all the publicservices and not just the council. It willalso be forward looking, focusing onpotential risk rather than just looking atpast performance. For this year and nextyear CPA will continue largely unchanged,although some elements of CAA may beintroduced for the year 2008 – 2009 toease the transition.
3Introduction
Local Area Agreement
In April 2006 Enfield Strategic Partnershipentered into a Local Area Agreement withthe Government. This agreement sets outa number of challenging targets that theCouncil and its partners (health, police, jobcentre plus,voluntary organisations andresidents) will work together to achieve.
The key theme of Enfield’s LAA is “EveryChild Really Does Matter”. By focusing onthe needs of children and their families weaim to improve the life chances for allresidents. As part of our commitment totackling this issue the Enfield StrategicPartnership (ESP) has also agreed that itsNeighbourhood Renewal Funding will beallocated to the ‘One Large Intervention’(OLI) on child poverty. The OLI is Enfield’sflagship project managed by Enfield Counciland overseen by the Children’s Trust Board.
By 2009, the agreement aims to:
• Significantly improved the lives ofchildren and their families currently livingin poverty
• Enabled people of all ages, ethnicity anddisabilities to play a full and active partin the community
• Strengthened the role of the voluntaryand community sector
Improve the life chances of people livingin our most deprived neighbourhoods,thereby narrowing the gap betweendifferent communities.
We will report progress on delivering theLocal Area Agreement next year.
Place Shaping
The future role of local government willinclude a more holistic approach torenewal, combining the creative use ofpowers, history, community influence andlocal character to promote the generalwell being of a community. Enfield Councilhas seized the opportunity to work in thisnew dynamic way, by establishing a PlaceShaping agenda in Enfield.
Consultation and Engagement
The Council is fully committed to consultingand engaging residents and its serviceusers, so that their views directly inform theCouncil’s planning and priorities for action.
Our consultation strategy (EngagingEnfield) and good practice guide set theoverall framework and guidance withinwhich staff must operate whenundertaking consultation and engagementactivities. These documents will be fullyrevised in 2007, placing increasedemphasis on securing the activeparticipation of local citizens andcommunities and working with ourpartners so that we have acomprehensive inter-agency approach toinvolving local citizens.
We continue to develop our online registerof planned consultation activities and areimproving the range of consultationsavailable on the Council’s Website.
Our main methods of consultation andengagement are under regular review andcurrently include:
4 Introduction
• Presentations to stakeholders at areaforums and scrutiny panels
• An annual residents’ survey conductedby Ipsos MORI;
• A regular programme of Citizen Panelconsultation;
• Online consultation via the EnfieldCouncil Website;
• Triennial Best Value PerformanceIndicator (BVPI) surveys (General,Tenants, Planning, Libraries andRevenues and Benefits)
• Service specific customer feedbackmechanisms, as well as conferences,surveys and focus groups
• Enfield’s Youth Assembly and otherspecific groups including older people,black and minority ethnic communitiesand Enfield Disability Action group.
In November 2006, we published our firstAnnual Report, covering the financial year2005/06; the format and content of theReport reflected feedback fromstakeholders, following a consultationexercise in 2005. The Report brings togetherinformation on the services we provided in2005/06, their costs and outcomesachieved, and shows how our costscompared with other London Boroughs.Feedback to date has been excellent. Thecomments we receive will be taken intoaccount in future publications to ensure thatthey continue to meet the requirements ofour stakeholders and partners.
Also, in late 2006 the Council conductedthe triennial BVPI surveys on residents’satisfaction. Local people identified thelevel of crime, road and pavement repairs,the level of traffic congestion, activities forteenagers and the health services asthings that most need improving inEnfield. The Council, in partnership, willwork hard to continue to progress these,along with all the Council’s services.
5Introduction
Performance Management
Enfield promotes and encourages anorganisational culture of improvement andachievement. This is accomplished throughthe use of a well-defined performancemanagement framework that uses serviceplanning, appraisal and competencies,financial management, risk managementand consultation. Enfield uses thesemethods along with data collection andbenchmarking comparisons to determineour targets and deliver this plan.
The Council has a joined-up approach toperformance management that involvesboth members and staff, working to ensurethat the Council meets local people’s needsand provides value for money services. Ourperformance management system helpsthe Council to assure the quality of databeing used, it helps to identify what does,or does not work and what factors mayhinder economic, efficient and effectiveservice delivery. This commitment toperformance management extends fromthis plan into departmental and serviceplanning, best value and the overview andscrutiny function. Through this approachthe Council’s key decision-makers, bothpolitical and managerial, are able to taketimely action to improve services. Ourperformance management framework isshown on page 7
Service Planning
Translating our priorities into servicedelivery happens through the closerelationship between this plan and theservice planning process. Our serviceplanning process ensures that all servicesfocus on what has to be done to deliverthe improvements expected by thecommunity and link an individual’sperformance to the corporate appraisalscheme. Service planning also ensuresthat there is access to regular informationon how well services are performing.
Through the timely measurement of ourperformance, the best value process iscrucial to the performance managementprocess. On an annual basis we willreview and assess our performanceagainst a range of performance measures,indicators and targets and publish this forthe community.
Thematic and service-specific fundamentalreviews are carried out to enable adetailed analysis of key areas of our work.Resulting Improvement Plans areincorporated into this plan or, where moreappropriate, into service plans.
6 Introduction
7Introduction
Planning for excellent services
Enfield Performance Management Framework
Enfield’s Future: Community StrategyHow key agencies will work together to improve thesocial, economic and physical well being of Enfield
Putting Enfield First: Corporate StrategyThe Council’s vision, values, aims, objectives for
2007 to 2010
Enfield Council Improvement PlanLinks the community strategy and corporate strategyand sets out our action plan and performance targets
Strategies, Policiesand Statutory Plans
e.g. housing, transport,culture, place shaping
strategy, children’sservices etc
Departmental PlansSet out how the department will deliver the Council’s
corporate priorities and key services
Service Centre PlansSet out how individual services will be delivered and
how they contribute towards departmental andcorporate priorities
Appraisals and Personal PlansSets out how individual employees will deliver improved
services and corporate priorities. Also sets out howstaff will be supported through training and
development
AnnualBudgetProcess
andMedium
TermFinancialPlanning
Local Area Agreement Targets(LAAs)
PERFORMANCE FRAMEWORK
Customer Satisfaction
Excellent Service DeliveryQuality value for money services
Leading communities and building a better futureWorking for social cohesion
PerformanceManagement
• Outcomes monitored byCorporate ManagementBoard
• Outcomes monitored bycouncillors & Scrutiny
• Service deliverymonitored by DMTs
• Cross-cutting best valuereviews
• Efficiency and value formoney reviews
• Inspections andassessments
• Enfield StrategicPartnership
• Enfield Partners Panel• Consultation/
Engagement • Risk Management
Making better use of our resources –
delivering ‘value for money'
We can only deliver value for money bymanaging our services in an efficientway and being committed to aprogramme of continuous improvementin services and cost effectiveness.
The medium term financial plan requiresrevenue savings of at least £6m p.a. onaverage to be identified for each of thenext 4 years if the Council’s aim of havingCouncil Tax increases at or around the rateof inflation is to be achieved. Althoughthis is considered reasonable in thecontext of the overall budget and oursuccess in identifying efficiency savings inrecent years, there is nevertheless aconsiderable amount of work required.
The Change Programme
In order to be certain of meeting itsobjectives, the Council must continue toreview systematically its existing costsand the scope for making furtherefficiencies. A major programme ofchange is now underway to improveefficiency and deliver value for money.There are four key themes in the Council’schange programme. Each is aimed atmaking sure that the most effective use ismade of the resources (people, money,assets) available. The Council is alsolooking at ways in which joint workingwith other councils and organisations cancontribute to the delivery of efficiencysavings. The Council will be usingearmarked reserves as pump-primingfunding for efficiency initiatives.
The four themes in the changeprogramme are:
Efficiency – looking at cutting outduplication, using technology to automateprocesses, better purchasing, reducingcosts and reducing the need foraccommodation by looking at mobileworking and reducing paper storage.
Customer access – the Council isdeveloping a new strategy to look at howlocal people can be enabled to accessinformation and services at any time ofthe day or night, improving the websiteand linking up with other organisations toprovide ‘seamless’ access to publicservices.
Service delivery – the Council’s structurehas been changed to focus on customersrather than separate services. Work isunderway to look at ways in which theCouncil can work more closely with otherorganisations in the public and private sectorto improve services and reduce costs.
People and performance – the Council’semployees are central to the changeprogramme. A major cultural changeprogramme is being developed to changethe way staff work, encourage innovationand improved performance, and ultimatelyreduce the number of staff employed.
The Council has a number of importantgroups and partnerships to ensure that thechange programme is delivered and therequired efficiencies are found. These are:
8 Introduction
• The “Efficiency” BoardThe Efficiency Board, chaired by theDirector of Finance and CorporateResources, is responsible for reviewingexisting systems and processes acrossall Departments with a view todelivering efficiency savings. The remitof the Efficiency Board includes the fourthemes in the change programme setout above.
• The Budget Group (Star Chamber)Initially the Budget Group wasestablished to oversee and direct thebudget and medium term financialplanning processes; the Group consistsof the Leader, Deputy Leader(Chairman), the Lead Member forRegeneration, Chief Executive,Directors and the Assistant Director ofFinance. The Budget Group alsoreviews and challenges performance inkey areas by reviewing key PIs (thosethat are critical to the Council’spriorities). The work programme for2007/08 will place greater emphasis onefficiency savings and the managementof key financial risks.
• The Revenue Planning Group /Capital Programme GroupThe Revenue Planning and Capitalprogramme Groups are responsible formanaging the revenue budget process,the development and prioritisation ofthe capital programme, and the reviewof the medium term financial plan. RPGhas produced unit cost andperformance information as part of thework to identify those services thatprovide good value for money. TheGroup is leading a number of reviews of
high cost areas to identify efficiencysavings and will report the outcomes tothe Efficiency Board.
• The Property Strategy BoardThe Property Strategy Board isresponsible for ensuring that propertyassets are treated as a corporateresource and that the targets relating tothe release of surplus assets forreinvestment are met.
• Alternatives for Service DeliveryThe Council is continually looking atways to improve efficiency and reducecosts to the taxpayer. During themedium term the Council will evaluateoptions regarding alternative delivery ofsome services. The Local AreaAgreement is actively providingpartnership service deliveryopportunities for the authority, andother possibilities to be explored willinclude sharing services with otherneighbouring authorities or relevantcommercial bodies.
9Introduction
Risk Management
The Council is committed to riskmanagement as an integral part of itsbusiness process, and this is reflected inguidance on Council and Cabinet reportswhich insist on risks and opportunitiesbeing considered. It is a critical part ofgood management practice and ismanaged corporately by the RiskManagement Working Group, chaired bythe Chief Executive, which oversees thecorporate Risk Register. Risk action plansare also integrated into the serviceplanning process. The Audit Committeemonitors the Risk Management Plan aspart of its overview of the corporatecontrol environment.
Statement of Contracts – Procurement
The Council complies with the Code ofPractice on Workforce Matters in LocalAuthority Service Contracts. Enfield has aprocurement strategy and up to dateguidance is made available in theCorporate Procurement Manual.
The Council has established a smallcentralised corporate procurement teamthat delivers professional support andadvice on procurement. The team workswith a largely devolved procurementfunction to deliver Value for Moneycontracts that comply with UK and EU lawand best practice. The team leads on thedelivery of education, training, guidancenotes and support for procurementprojects, proving project management andproject support for larger more complexcontracts. A new Quality Assurancemodel has been introduced for all Keydecisions, this is based on the Office ofGovernment Commerce's GatewayReview process and will ensure the probityand quality of procurement decisions.
The Contract Procedure Rules have beenrevised to reflect best practice and toemphasise mandatory requirements.Guidance notes and training will bedelivered to internal staff in the secondquarter of 2007. A standard suite ofcontract documents has been developedfor use across the Council, with templatesfor obtaining quotations and invitingsuppliers to tender as well as guidancenotes on all aspects of the process. Thisnew set of documents and guidance willintroduce consistency, compliance andefficiency into the procurement process.
10 Introduction
Corporate procurement oversees theprocurement processes and systemsusing the Council's Finance andprocurement system SAP/SRM.Processes and systems are devised andimplemented across the Council toimprove efficiency and drive compliancewith Financial Regulations and ContractProcurement Rules. Recentimprovements include the introduction ofelectronic communication of purchaseorders and invoices, the use of electroniccatalogues and the implementation ofBACs as our standard payment method.
The Corporate procurement team plans tohost practical procurement workshops forthe Voluntary and Community Sector in theAutumn of 2007 to prepare them for thenew commissioning and procurementarrangements in 2008. The team continuesto work in partnership with colleagues inChildren's, Adult Social Services and thePCT to shape the future of procurementand commissioning in Enfield.
Contracts let in 2006/07:
In 2006/7 there were 5 contracts thatinvolved the transfer of staff under TUPE:
• 3 cleaning contracts - staff transferredto the client or another supplier
• 1 contract for meals for Adult SocialServices - staff transferred to Enfieldfrom Barnet (under joint arrangements)
• 1 contract for Single Highways - internalstaff transferred to incoming supplier
11Introduction
12 A Cleaner, Greener Enfield
Aim 1 A Cleaner, Greener Enfield
13A Cleaner, Greener Enfield
Cleaner, Greener Enfield
We want to ensure Enfield’s residents and visitors experience a clean, safe andpleasant environment that is easilyaccessible by car, public transport, or on foot or bicycle. We aim to constantlyimprove on the cleanliness and safety of our borough. We are working toimprove our road networks and reduceinjuries. We will endeavour to ensure thatour green spaces and parks are a pleasureto go to and safeguard our conservationareas and the character of Enfield’sbuildings. We will continue to ensure full and robust planning enforcement in Enfield.
What will change?
We will:• Continue to improve the cleanliness of
the borough, tackle enviro-crime andreduce flytipping
• Invest a further £12m (including Transportfor London funding) to improve Enfield’sstreets and start improvement schemesto the North Circular Road and adjacentresidential areas
• Replace a further 3000 street lampcolumns
• Further increase Enfield’s recycling rate• Work with the local business community
to enforce new smoking legislation• Achieve the “green flag” award for at
least four of our parks
Our objectives
1a. Make Enfield a cleaner, greener placeby improving the physical cleanlinessof the whole borough and tacklingenviro-crime.
1b. Upgrade and improve Enfield’s roadsand pavements.
1c. Replace all street lights that do notmeet lighting standards and provideadditional 3,700 new columns over 5years from March 2006 to improvepublic safety.
1d. Promote borough-wide recyclingthrough education and enforcementand reduce and minimise waste.
1e. Deliver improvements to Enfield’stransport links by working with ourNorth London partners.
1f. Protect and enhance the character and quality of Enfield’s buildings andaccess to green spaces by preparing a new planning policy (LocalDevelopment Framework).
1g. Strengthen the planning enforcement process.
Lead MemberCouncillor Terence Neville
Lead OfficerJohn Pryor
14 A Cleaner, Greener Enfield
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15A Cleaner, Greener Enfield
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1e.ii
Impl
emen
t LIP
2006
2010
/11
XX
X
1e.ii
iCo
ntin
ue to
impr
ove
foot
way
s an
d fo
otpa
ths
in E
nfie
ld,
and
impl
emen
t ped
estri
an s
afet
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hem
esRe
duct
ion
in th
e nu
mbe
r of p
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usly
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red
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e Bo
roug
h20
0520
1051
48Lo
cal I
mpl
emen
tatio
nPl
an (L
IP)
LBE
- Roa
d Sa
fety
Budg
ets
Head
of T
raffi
c an
dTr
ansp
orta
tion
1e.iv
Im
plem
ent E
nfie
ld's
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n Pl
anRe
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in th
e nu
mbe
r of c
yclis
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lled
and
serio
usly
inju
red
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e Bo
roug
h20
0520
108
7
Loca
lIm
plem
enta
tion
Plan
(LIP
)
Head
of T
raffi
c an
dTr
ansp
orta
tion
Obje
ctiv
e 1e
. Del
iver
impr
ovem
ents
to E
nfie
ld’s
trans
port
links
1d.i
Build
on
the
ongo
ing
door
kno
ckin
g ex
erci
se:
*In
acco
rdan
ce w
ith th
e Ho
useh
old
Was
te R
ecyc
ling
Act
ensu
re th
at a
t lea
st 2
recy
clab
les
are
colle
cted
from
the
door
step
by
2010
1d.ii
Intro
duce
litte
r and
refu
se e
nfor
cem
ent s
ervi
ce a
ndco
ntro
l cle
anlin
ess
on p
rivat
e la
nd w
here
app
ropr
iate
.
1d.ii
iVis
it lo
cal b
usin
esse
s to
ens
ure
thei
r was
te is
de
alt w
ith le
gally
1d.iv
Enfo
rce
flytip
ping
legi
slat
ion
on d
omes
tic p
rem
ises
Cont
ract
ual C
ore
Inve
stm
ent
Perio
d Ta
rget
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vera
ge ti
me
take
n to
rem
ove
flytip
s (h
ours
)
2005
2010
2005
2010
2005
2010
2005
2010
XX
XX
XX
4hrs
4hrs
X X 4hrs
Assi
stan
t Dire
ctor
Envi
ronm
enta
l Hea
lth&
Reg
ulat
ion,
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etSc
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& W
aste
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ctor
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ronm
enta
l Hea
lth&
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etSc
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isat
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aste
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ronm
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l Crim
eUn
it &
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11
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l Im
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Plan
(LIP
)LB
E - R
oad
Safe
tyBu
dget
s
Loca
lIm
plem
enta
tion
Plan
(LIP
)
16 A Cleaner, Greener Enfield
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
1f.i
Prep
are
and
proc
ess
the
Coun
cil’s
Loc
al D
evel
opm
ent
Sche
me
and
Annu
al M
onito
ring
Plan
1f.ii
Prep
are
and
proc
ess
the
Coun
cil’s
Cor
e St
rate
gyDe
velo
pmen
t Pla
n Do
cum
ents
and
ach
ieve
Cou
ncil
appr
oval
afte
r ind
epen
dent
pub
lic e
xam
inat
ion.
1f.ii
iPre
pare
and
pro
cess
the
Coun
cil’s
Dev
elop
men
t St
anda
rds
Supp
lem
enta
ry P
lann
ing
Docu
men
t and
ac
hiev
e Co
unci
l app
rova
l
1f.iv
Pre
pare
and
pro
cess
the
Coun
cil’s
Enf
ield
Des
ign
Guid
e, S
uppl
emen
tary
Pla
nnin
g Do
cum
ent a
nd a
chie
ve
Coun
cil a
ppro
val
1f.v
Pre
pare
and
pro
cess
Are
a Ac
tion
Plan
s fo
r Nor
th E
ast
Enfie
ld, C
entra
l Lee
side
Bus
ines
s Ar
ea a
nd E
nfie
ld T
own
and
achi
eve
Coun
cil a
ppro
val
1f.v
i Pre
pare
cha
ract
er a
ppra
isal
s an
d m
anag
emen
t pla
nsfo
r Enf
ield
's co
nser
vatio
n ar
eas
1f.v
iiM
axim
ise
num
ber o
f new
hom
es b
uilt
on p
revi
ousl
yde
velo
ped
land
BV 2
00 P
lan
mak
ing;
-
a) H
as th
e lo
cal s
chem
e be
en u
pdat
edas
nec
essa
ry?
b) H
ave
Mile
ston
es b
een
met
?
c) W
as a
n an
nual
mon
itorin
g re
port
publ
ishe
d by
Dec
last
yea
r?
Core
stra
tegy
app
rove
d
Deve
lopm
ent S
tand
ards
Sup
plem
enta
ryPl
anni
ng D
ocum
ent a
ppro
ved
Desi
gn G
uide
app
rove
d
ongo
ing
2007
end
2009
2007
end
2009
2005
2008
mid
2010
Yes
Yes
As id
entif
ied
in L
ocal
Deve
lopm
ent d
ocum
ents
Head
of P
lann
ing
Polic
y, Pr
ojec
ts &
Desi
gn
Loca
l Dev
elop
men
tSc
hem
e 20
07 -
10Ye
s
Yes
Yes
Yes
Yes
Yes
Yes
XX
Yes
XX
Yes
XX
X
Area
Act
ion
Plan
s Ap
prov
ed
BV 2
19 C
onse
rvat
ion
area
s;-
a) T
otal
no
of c
onse
rvat
ion
area
s in
the
loca
l aut
horit
y ar
ea
b) %
with
up-
to-d
ate
char
acte
r app
raisa
l
c) %
with
pub
lishe
d m
anag
emen
t pro
posa
ls
BV 1
06 %
new
hom
es b
uilt
on
prev
ious
ly d
evel
oped
land
end
2010
Jun
05
2008
2005
XX
X
XX
100%
100%
100%
100%
90%
95%
Obje
ctiv
e 1f
. Pro
tect
and
enh
ance
the
char
acte
r and
qua
lity
of E
nfie
ld's
bui
ldin
gs a
nd a
cces
s to
gre
en s
pace
s by
pre
parin
g a
new
pla
nnin
g po
licy
(Loc
al D
evel
opm
ent F
ram
ewor
k)
Loca
l Are
aAg
reem
ent
1e.v
Com
plet
ion
of L
AA t
rans
port
targ
etLo
cal A
rea
Agre
emen
ta.
Tot
al n
o ch
ildre
n sl
ight
ly in
jure
d ov
er3
year
s do
es n
ot e
xcee
d 45
0
b. N
o. F
atal
and
ser
ious
chi
ldca
sual
ties
over
3 y
ears
doe
s no
tex
ceed
60
2006
2009
400
50
100%
100%X 96%
17A Cleaner, Greener Enfield
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
1g.i
Deliv
er p
riorit
ies
on p
lann
ing
enfo
rcem
ent i
n lin
e w
ithta
rget
s ag
reed
with
the
Plan
ning
Com
mitt
ee
1g.ii
Prio
rity
1
• M
ajor
bui
ldin
g w
orks
at r
esid
entia
l pro
perti
es
(e.g
. ext
ensi
ons,
dor
mer
s)
• A
ltera
tions
to li
sted
bui
ldin
gs
• C
omm
erci
al a
ctiv
ity th
at im
pact
s up
on re
side
ntia
l pr
oper
ty (i
nclu
ding
late
nig
ht o
peni
ng a
nd s
ale
or re
pair
of v
ehic
les)
• F
ellin
g an
d lo
ppin
g of
tree
s (th
e su
bjec
t of a
Pre
serv
atio
n Or
der o
r in
Cons
erva
tion
Area
). Sa
le o
r rep
air o
f mot
or ve
hicle
s
• U
ntid
y or
der
elic
t lan
d ca
usin
g im
med
iate
det
rimen
t to
resi
dent
ial a
men
ity a
nd/o
r the
stre
et s
cene
1g.ii
iPrio
rity
2
• B
reac
hes
in C
rew
s Hi
ll De
fined
Are
a.
Fly
post
ing
/ adv
ertis
emen
ts
• C
ar w
ashe
s
Case
s in
whi
ch ta
rget
s ac
hiev
ed
Initi
al in
spec
tion
with
in 1
wor
king
day
and
full
or in
terim
resp
onse
to
com
plai
nant
with
in 7
wor
king
day
s
Initi
al in
spec
tion
and
full
or in
terim
resp
onse
to c
ompl
aina
nt w
ithin
10
wor
king
day
s
2005
2008
2005
2008
2005
2008
2005
2008
95%
95%
95%
95%
95%
95%
1g.iv
Prio
rity
3
• L
ate
nigh
t ope
ning
• H
oste
ls a
nd c
are
hom
es
• F
lat c
onve
rsio
ns
• U
naut
horis
ed re
side
ntia
l occ
upat
ion.
• C
ar b
oot s
ales
1g.v
Prio
rity
4
• O
ther
bre
ache
s of
Con
ditio
n
• O
ther
Cha
nges
of U
se
• M
inor
Wor
ks a
t res
iden
tial P
rope
rties
(p
orch
es, f
ence
s, b
alus
trade
, pat
ios)
• G
arag
es a
nd o
utbu
ildin
gs
• U
se o
f Gar
age
as a
hab
itabl
e ro
om. S
hop
front
s an
dca
nopi
es. V
entil
atio
n eq
uipm
ent
• V
ehic
ular
acc
esse
s. A
ll ot
her b
reac
hes
Initi
al in
spec
tion
with
in 1
0 w
orki
ngda
ys a
nd fu
ll or
inte
rim re
spon
se to
com
plai
nant
with
30
wor
king
day
s
Initi
al in
spec
tion
with
in 2
0 w
orki
ngda
ys a
nd fu
ll or
inte
rim re
spon
se to
com
plai
nant
with
in 4
0 w
orki
ng d
ays
95%
95%
2005
2008
95%
95%
Plan
ning
del
iver
y gr
ant
(ring
fenc
ed)
Assi
stan
t Dire
ctor
Envi
ronm
enta
l Hea
lthan
d Re
gula
tion
Obje
ctiv
e 1g
. Stre
ngth
en th
e pl
anni
ng e
nfor
cem
ent p
roce
ss
18 High Quality Education and Lifelong Learning
Aim 2 High Quality Educationand Lifelong Learning
19High Quality Education and Lifelong Learning
High Quality Education and Lifelong
Learning
We aim to provide better life chances forevery child and young person in ourborough and work to improve children’sand young people’s levels of achievementin education. We will provide a greaterrange of accessible and affordablerecreational and leisure activities for all ofour citizens. We will actively promotehealthier and more enriched lifestylesthrough sport and learning opportunitiesthroughout life.
What will change?
We will:• Open a new Academy, in Enfield Lock,
to provide more secondary schoolplaces and community facilities
• Continue to raise standards andachievements in our schools
• Reduce the number of young peoplewho are not in education, employmentor training and provide a more flexibleand personalised curriculum for learnersaged 14 -19
• Open a new museum and refurbishedlibrary facility serving Enfield Town
• Improve children and parents’ lives withsupport through the Parent SupporterAdviser (PSA) Service
Our objectives
2a. Work with schools and colleges todeliver high quality education andraise educational achievement to, andabove national standards.
2b. Work with partners to fully includeunderachieving and challenging pupils.
2c. Support and encourage children toattend and enjoy school.
2d. Work with partners to deliver qualitychildcare and early years provision
2e. Develop new sport opportunities andwork with partners to promote healthylifestyles for children and youngpeople.
2f. Increase opportunities to learnthroughout life.
2g. Provide positive activities for youngpeople.
Lead MemberCouncillor Glynis VinceCouncillor Paul McCannah
Lead OfficerPeter Lewis
20 High Quality Education and Lifelong Learning
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
2a.i
Cont
inue
to im
prov
e ed
ucat
iona
l atta
inm
ent o
f Enf
ield
Pupi
ls a
t Key
Sta
ges
2,3
and
4KS
1 %
7 y
ear o
lds
achi
evin
g Le
vel 2
+ Re
adin
gSu
mm
er20
05Su
mm
er20
09
Sum
mer
2005
Sum
mer
2009
Assi
stan
t Dire
ctor
Scho
ol E
ffect
iven
ess
and
Incl
usio
nHe
ad o
f Sch
ool
Impr
ovem
ent S
ervi
ce
Child
ren
and
Youn
gPe
ople
's Pl
anJo
int A
rea
Revi
ew
(JAR
) - P
ost
Insp
ectio
n Ac
tion
Plan
Scho
ol Im
prov
emen
tSe
rvic
e Ce
ntre
Pla
n
2a.ii
Impr
ove
parti
cipa
tion
in le
arni
ng fo
r 16
–19
year
old
s.LA
A C2
2 - I
ncre
ase
the
rang
e an
d qu
ality
of w
ork-
base
d le
arni
ng fo
r 16-
19 b
y in
vest
ing
in n
ew/e
xpan
ded
prov
isio
n an
dm
ore
colla
bora
tion
betw
een
scho
ols,
col
lege
s an
d w
ork-
base
dtra
inin
g pr
ovid
ers
Assis
tant
Dire
ctor
Scho
ol E
ffect
ivene
ssan
d In
clusio
nHe
ad o
f Sch
ool
Impr
ovem
ent S
ervic
e
Child
ren
and
Youn
gPe
ople
's Pl
an
JAR
- Pos
t Ins
pect
ion
Actio
n P
lan
Scho
ol Im
prov
emen
tSe
rvice
Cen
tre P
lan
Obje
ctiv
e 2a
. Wor
k w
ith s
choo
ls a
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olle
ges
to d
eliv
er h
igh
qual
ity e
duca
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and
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e ed
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iona
l ach
ieve
men
t to
at a
nd a
bove
nat
iona
l sta
ndar
ds
Writ
ing
Mat
hs
KS2
% o
f pup
ils a
chie
ving
Lev
el 5
+BV
41 E
nglis
h
KS2
% o
f pup
ils a
chie
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Lev
el 5
+
KS3
% o
f pup
ils a
chie
ving
Lev
el 5
+
BV40
Mat
hs%
of s
choo
ls w
here
few
er th
an 6
5% o
fpu
pils
achi
eve
Leve
l 4+
in E
nglis
h an
d M
aths
BV19
4a E
nglis
hBV
194b
Mat
hs
BV18
1a E
nglis
hBV
181b
Mat
hsBV
181
c Sc
ienc
eBV
181d
ICT
KS4
BV38
% o
f pup
ils a
chie
ving
5 o
r mor
eA*
-C g
rade
s at
GCS
EBV
39 %
of p
upils
ach
ievi
ng 5
or m
ore
A*-G
gra
des
at G
CSE
By 2
008
all s
choo
ls w
ill b
e ab
ove
30%
or m
ore
for 5
A*-
C gr
ades
at G
CSE
% 1
6 ye
ar o
lds
stay
ing
on a
t sch
ool
or c
olle
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% 1
7 ye
ar o
lds
stay
ing
on a
t sch
ool
or c
olle
ge
% 1
6 ye
ar o
lds
ente
ring
GS W
ork
Base
d Le
arni
ng
Annu
al %
of l
earn
ers
who
pro
gres
s to
High
er E
duca
tion
at 1
8/19
Num
ber o
f wor
k-ba
sed
lear
ners
prog
ress
ing
from
Lev
el 2
to L
evel
3ap
pren
tices
hips
Perc
enta
ge o
f 16-
18 y
ear o
lds
not i
ned
ucat
ion,
em
ploy
men
t or t
rain
ing
(NEE
T)
83 80 90 82 82%
34%
36%
78%
77%
73%
76%
58%
93% 86 79 8 75 35 6.
5%
84 82 90.5 85 85%
35%
37%
79%
78%
74%
77%
59%
94%
30% 86 79 8 75 35 6.
5%
tba
tba 91 tba
tba
tba
tba
tba
tba
tba
tba
tba
tba 86 79 tba 75 35 6.
5%
21High Quality Education and Lifelong Learning
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
2a.ii
iCon
tinue
to s
uppo
rt an
d ch
alle
nge
scho
ols
to
impr
ove
furth
er
2b.i
The
One
Larg
e In
terv
entio
n (O
LI)
To c
omba
t pov
erty
by
ensu
ring
that
chi
ldre
n an
d yo
ung
peop
leha
ve m
ore
oppo
rtuni
ties
to re
alis
e th
eir p
oten
tial t
hrou
gh
educ
atio
n, tr
aini
ng a
nd e
mpl
oym
ent i
n th
e N
RF a
rea
Redu
ce th
e %
of s
choo
ls c
ausi
ng
conc
ern
(cur
rent
ly 6
.02%
)
% o
f sch
ools
rate
d go
od o
r bet
ter b
yOF
STED
for A
chie
vem
ent a
nd S
tand
ards
% o
f sch
ools
gra
ded
Outs
tand
ing
orGo
od o
vera
ll by
OFS
TED
Pilo
t Chi
ldre
n's
Area
Par
tner
ship
arra
ngem
ents
by
esta
blis
hing
a m
ulti-
disc
iplin
ary
Inte
grat
ed S
uppo
rt Te
am a
tth
e An
gel/R
aynh
am F
amily
Cen
tre
Nar
row
atta
inm
ent t
arge
ts b
y pr
ovid
ing
targ
eted
sup
port
to u
nder
achi
evin
gpu
pil g
roup
s
KS2
Incr
ease
the
% o
f chi
ldre
n ac
hiev
ing
Leve
l 4
Engl
ish
(Bas
elin
e fo
r NRF
are
a 67
.6%
)M
aths
(Bas
elin
e fo
r NRF
are
a 62
.3%
)
Engl
ish
(Bas
elin
e fo
r NRF
are
a 60
.3%
)M
aths
(Bas
elin
e fo
r NRF
are
a 60
.3%
)Sc
ienc
e (B
asel
ine
for N
RF a
rea
51.8
%)
KS4
% o
f pup
ils a
chie
ving
5 A
*-C
GCSE
s (B
asel
ine
for N
RF a
rea
32.9
%)
Sum
mer
2005
Assi
stan
t Dire
ctor
Scho
ol E
ffect
iven
ess
and
Incl
usio
nHe
ad o
f Sch
ool
Impr
ovem
ent S
ervi
ce
Scho
ol Im
prov
emen
tSe
rvic
e Ce
ntre
Pla
nJA
R Po
st In
spec
tion
Actio
n Pl
an
Assi
stan
t Dire
ctor
Child
ren'
s Ac
cess
and
Supp
ort
ECSL
Reg
ener
atio
nOf
ficer
Assi
stan
t Dire
ctor
Scho
ol E
ffect
iven
ess
and
Incl
usio
n
CEN
and
Incl
usio
nSe
rvic
e Ce
ntre
Pla
n
Obje
ctiv
e 2a
. Wor
k w
ith s
choo
ls a
nd c
olle
ges
to d
eliv
er h
igh
qual
ity e
duca
tion
and
rais
e ed
ucat
iona
l ach
ieve
men
t to
at a
nd a
bove
nat
iona
l sta
ndar
ds
Obje
ctiv
e 2b
. Wor
k w
ith p
artn
ers
to fu
lly in
clud
e un
der-
achi
evin
g an
d ch
alle
ngin
g pu
pils
Sum
mer
2009
2006
2009
X See
LAA
C15
for
deta
iled
targ
ets
0% 89 60
0% tba 70
0% 94 65
69.5
64.0
63.0
64.0
54.0
41.0
71.5
66.0
65.0
66.0
56.0
42.0
tba
tba
tba
tba
tba
tba
22 High Quality Education and Lifelong Learning
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
2b.ii
Dev
elop
and
ext
end
the
rang
e of
pro
visi
on w
ithin
the
boro
ugh
so th
at w
e ca
n pr
ovid
e hi
gh q
ualit
y ed
ucat
ion
for a
llEn
field
chi
ldre
n an
d yo
ung
peop
le w
ith L
DD
Incr
ease
the
no. o
f pla
ces
in In
clus
ion
Reso
urce
Bas
es (c
umul
ativ
e)
Enha
nce
prov
isio
n at
Dur
ants
and
Oakt
ree
scho
ols
for c
hild
ren
with
co
mpl
ex n
eeds
Co
ntin
ue to
redu
ce th
e no
. of
plac
emen
ts in
oth
er a
utho
rity
area
s(p
lace
men
ts p
.a.)
2005
2009
1420
2020
10
plac
es10
plac
es
TBC
£4m
pru
dent
ial
borro
win
g
Savi
ngs
will
be
gene
rate
d fro
m
this
act
ion
AD C
hild
ren'
s Ac
cess
and
Supp
ort
ECSL
Reg
ener
atio
nOf
ficer
SEN
Incl
usio
nSt
rate
gy A
ctio
n Pl
an
2b.ii
iRed
uce
the
no. o
f chi
ldre
n pe
rman
ently
exc
lude
d fro
m s
econ
dary
sch
ools
by
prov
idin
g ap
prop
riate
alte
rnat
ives
to e
xclu
sion
No.
pup
ils e
xclu
ded
6560
Assi
stan
t Dire
ctor
Child
ren'
s Ac
cess
an
d Su
ppor
t
Beha
viou
r Sup
port
Serv
ice
Cent
re P
lan
Obje
ctiv
e 2b
. Wor
k w
ith p
artn
ers
to fu
lly in
clud
e un
der-
achi
evin
g an
d ch
alle
ngin
g pu
pils
2c.i
Incr
ease
the
avai
labi
lity
of s
choo
l pla
ces
and
deliv
ergr
eate
r opp
ortu
nitie
s fo
r par
enta
l cho
ice
in s
choo
l adm
issi
ons
2c.ii
Impr
ove
atte
ndan
ce ra
tes
and
tack
le u
naut
horis
edab
senc
e (L
AA C
16) b
y:•
Wor
king
with
targ
eted
sch
ools
to 't
roub
lesh
oot'
poor
atte
ndan
ce
• P
rovi
ding
par
enta
l sup
port
• W
orki
ng w
ith th
e po
lice
and
othe
r par
tner
s on
Tr
uanc
y Sw
eeps
and
Beh
avio
ur S
uppo
rt an
d Im
prov
emen
t Pro
gram
mes
Open
new
City
Aca
dem
y
LAA
str
etch
targ
ets
Cons
olid
atio
n of
Sal
isbu
ry S
choo
l on
to a
sin
gle
site
Prep
are
for t
he B
uild
ing
Scho
ols
for
the
futu
re a
nd P
rimar
y Ca
pita
lPr
ogra
mm
e in
vest
men
ts
X X X
5.0%
6.2%
4.5%
5.2%
4.5%
5.2%
Assi
stan
t Dire
ctor
Stra
tegy
and
Res
ourc
es
Assi
stan
t Dire
ctor
Child
ren
and
Fam
ilies
Obje
ctiv
e 2c
. Sup
port
and
enco
urag
e ch
ildre
n to
atte
nd a
nd e
njoy
sch
ool
2006
2009
2b.iv
Impl
emen
t the
ant
i-bul
lyin
g st
rate
gy to
ens
ure
that
bu
llyin
g is
act
ed o
n ap
prop
riate
lyDe
velo
p ba
selin
e fro
m in
cide
nts
repo
rted
to g
over
ning
bod
ies
Base
line
esta
blish
ed
July
2007
Assi
stan
t Dire
ctor
Child
ren'
s Ac
cess
an
d Su
ppor
t
JAR
Post
Insp
ectio
nAc
tion
Plan
Atte
ndan
ce
Actio
n Pl
an
Educ
atio
n W
elfa
reSe
rvic
e Ce
ntre
Pla
n
2006
2009
% o
f hal
f day
s m
isse
d th
roug
h al
l abs
ence
Prim
ary
Seco
ndar
y
27 0 0 tba
tba
2005
2007
2005
2009
23High Quality Education and Lifelong Learning
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
2d.i
Impr
ove
qual
ity o
f tea
chin
g fo
r ear
ly y
ears
BV 2
22a
– Qu
ality
of e
arly
yea
rs a
ndch
ildca
re le
ader
ship
–a b
2004
2006
tba
15%
100%
tba
28%
100%
2e.ii
Impr
ove
parti
cipa
tion
in s
choo
l PE
for K
S1 –
KS4
LAA
C9 In
crea
se th
e %
of s
choo
l chi
ldre
nth
at sp
end
a m
inim
um o
f 2 h
ours
per
wee
k on
high
qua
lity P
E an
d sc
hool
spor
t
2005
2008
8588
Assi
stan
t Dire
ctor
Child
ren'
s Ac
cess
an
d Su
ppor
t
Assi
stan
t Dire
ctor
Scho
ol E
ffect
iven
ess
and
Incl
usio
n
JAR
Post
Insp
ectio
nAc
tion
Plan
Ear
lyYe
ars
Serv
ice
Plan
tba
38%
100% 75 tba
tba
tba
tba
2d.ii
Impr
ove
the
qual
ity o
f sch
ool f
ound
atio
n st
age
prov
isio
n
2d.ii
i Pro
vide
mor
e pr
even
tativ
e se
rvic
es to
wor
k w
ith fa
mili
esat
risk
incl
udin
g pr
ovis
ion
of n
ew C
hild
ren'
s Ce
ntre
s (p
rimar
ypu
pils
) and
Fam
ily W
orke
rs (s
econ
dary
pup
ils) l
inke
d to
Child
ren'
s Ar
ea P
artn
ersh
ips
Thes
e in
itiat
ives
will
con
tribu
te to
war
ds im
prov
ed o
utco
mes
for i
dent
ified
chi
ldre
n in
clud
ing
pupi
l atta
inm
ent a
nd
atte
ndan
ce
Early
yea
rs s
ettin
gs a
nd s
choo
ls m
akin
gsa
tisfa
ctor
y or
bet
ter e
duca
tiona
l pr
ovisi
on fo
r Fou
ndat
ion
stag
e.%
of i
nspe
ctio
ns g
rade
goo
d or
very
goo
d
Perc
enta
ge o
f chi
ldre
n sc
orin
g 78
or
mor
e (a
goo
d le
vel o
f ach
ieve
men
t) at
the
end
of th
e Fo
unda
tion
Stag
e
No o
f est
ablis
hed
new
Chi
ldre
n's
Cent
res
to w
ork
with
chi
ldre
n an
d fa
mili
es a
t risk
Reac
h of
Chi
ldre
n's
Cent
res
- no
of c
hild
ren
reac
hed
The
num
ber o
f fixe
d te
rm
exclu
sions
in s
econ
dary
sch
ools
2006
2009
2006
2009
6570
74%
75%
16tb
a
12,8
00tb
a
1200
1000
2e.i
Prep
arat
ion
for 2
012
Olym
pic
Gam
esIm
prov
e pa
rticip
atio
n in
spo
rt an
d he
alth
activ
ities
(lin
ked
to 2
e.ii)
Ensu
re p
artic
ipat
ion
by s
choo
ls an
d co
llege
s
Raise
aw
aren
ess
of c
ultu
ral a
nd
inte
rnat
iona
l opp
ortu
nitie
s
2006
2012
XX
XX
XX
X X X tba
100
tba
Obje
ctiv
e 2d
. Wor
k w
ith p
artn
ers
to d
eliv
er q
ualit
y ch
ildca
re a
nd e
arly
yea
rs p
rovi
sion
Obje
ctiv
e 2e
. Dev
elop
new
spo
rt op
portu
nitie
s an
d w
ork
with
par
tner
s to
pro
mot
e he
alth
y lif
esty
les
for c
hild
ren
and
youn
g pe
ople
2e.ii
i Inc
reas
e th
e nu
mbe
r of s
choo
ls p
artic
ipat
ing
in a
ndac
hiev
ing
the
Nat
iona
l Hea
lthy
Scho
ols
Stan
dard
% ta
rget
ed sc
hool
s (20
% fr
ee sc
hool
mea
ls, sp
ecia
l sch
ools,
pup
il re
ferra
lun
its) a
chie
ving
new
Nat
iona
l Sta
ndar
d
2005
2009
9510
0
LAA
C 9
Incr
ease
the
perc
enta
ge o
f sc
hool
s rea
chin
g th
e ne
w le
vel 3
Hea
lthy
Scho
ols S
tand
ard
8595
2e.iv
Cons
truct
ion
of a
new
Lei
sure
Cen
tre a
t Ed
mon
ton
Gree
nNe
w ce
ntre
on
time,
on
spec
and
on
bud
get
2004
2007
X
24 High Quality Education and Lifelong Learning
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
2f.i
Deve
lop
libra
ry a
nd m
useu
m p
rovi
sion
that
is fi
t for
pu
rpos
e an
d pr
ovid
es g
ood
valu
e fo
r mon
ey
2f.ii
Incr
ease
the
use
of li
brar
y fa
cilit
ies
by c
hild
ren
and
youn
gpe
ople
und
er 1
8
Cons
ult w
ith re
side
nts
on li
brar
ypr
ovis
ion
acro
ss th
e Bo
roug
h
2006
2008
2005
2009
X20
%Di
rect
or E
duca
tion,
Child
ren'
s Se
rvic
es
and
Leis
ure
Libr
ary
and
Mus
eum
Serv
ice
Cent
re P
lans
20%
Impl
emen
t the
new
Lib
rary
Stra
tegy
X 2 125
105
850
100
128
6.7
8600
6.3
yrs
XX tba
171
160
2400
100
tba
tba
tba
tba
tba
tba
tba
tba
Open
impr
oved
Cen
tral L
ibra
ry a
nd n
ewLo
cal H
isto
ry M
useu
m
BV 2
20; c
ompl
ianc
e w
ith li
brar
y st
anda
rds
BV 1
70a;
no.
vis
its to
mus
eum
s pe
r1,
000
popu
latio
n
BV 1
70b;
no.
of t
hose
vis
its th
at w
ere
in p
erso
n pe
r 100
0 po
pula
tion
BV 1
70c;
no.
pup
ils vi
sitin
g m
useu
ms a
ndar
t gal
lerie
s in
org
anis
ed s
choo
l gro
ups
X tba
130
110
800
100
tba
tba
tba
tba
Obje
ctiv
e 2f
. Inc
reas
e op
portu
nitie
s to
lear
n th
roug
h lif
e
PLSS
1; %
hou
seho
lds l
iving
with
in
spec
ified
dist
ance
of a
libr
ary
PLSS
2;
Sche
dule
d op
enin
g ho
urs p
er1,
000
popu
latio
n fo
r all
libra
ries
PLSS
4;
Tot
al n
o. o
f wor
ksta
tions
with
inte
rnet
and
cata
logu
e ac
cess
per
10
,000
pop
ulat
ion
PLSS
6 N
umbe
r of l
ibra
ry vi
sit p
er
1,00
0 po
pula
tion
PLSS
10
Tim
e ta
ken
to re
plen
ish
lend
ing
stoc
k
LAA
C16
No o
f 0-4
s par
ticip
atin
g in
ear
lyle
arni
ng a
ctivi
ties
LA C
16 N
o of
child
ren
and
youn
g pe
ople
5-
18 p
artic
ipat
ing
in re
ader
dev
elop
men
tac
tiviti
es
LAA
C16
Activ
e m
embe
rs u
nder
18
(bas
elin
e 12
,287
)
LAA
C16
Hom
ewor
k Cen
tre u
se -
No o
fch
ildre
n an
d yo
ung
peop
le p
artic
ipat
ing
inst
udy s
uppo
rt ac
tivity
2821
3053
4559
4756
1478
915
358
1234
1338
25High Quality Education and Lifelong Learning
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
2f.ii
i Dev
elop
For
ty H
all a
s a
regi
onal
Her
itage
Vi
sito
r Cen
tre
2f.iv
Dev
elop
a n
ew A
rts S
trate
gy fo
r the
Bor
ough
Subm
issio
n of
Her
itage
Lot
tery
Fun
d bi
d
No.
of c
hild
ren
and
youn
g pe
ople
pa
rticip
atin
g in
arts
and
/or e
duca
tion
activ
ities
at F
orty
Hal
l
No
of e
duca
tiona
l/sch
ools/
colle
ge v
isits
to F
orty
Hal
lN
o of
adu
lt vis
its to
For
ty H
all
Paid
2002
2010
2004
2008
X
1100
012
000
1900
2100
3300
035
000
1200
013
000
4860
058
320
2832
4
4564
1
6270
0
180 8 750
2475
0
7700
5
5248
7
7210
5
180 8 750
2475
0
7700
Obje
ctiv
e 2f
. Inc
reas
e op
portu
nitie
s to
lear
n th
roug
h lif
e
Dire
ctor
Edu
catio
n,Ch
ildre
n's
Serv
ices
an
d Le
isur
e
Libr
ary
and
Mus
eum
Serv
ice
Cent
re P
lans
Non
-pai
d
No
of v
isits
to F
orty
Hal
l caf
é
No.
of e
xhib
ition
s/di
spla
ys fr
ee
to th
e pu
blic
10 li
felo
ng le
arni
ng e
vent
s for
Bla
ck H
istor
yM
onth
and
Bla
ck C
ultu
ral d
evel
opm
ent
Num
ber o
f chi
ldre
n an
d yo
ung
peop
lepa
rticip
atin
g in
arts
/eng
aged
inle
arni
ng a
nd c
rime
dive
rsio
nary
activ
ities
No
of ti
cket
s so
ld/p
ayin
g vis
itors
for
thea
trica
l, m
usica
l or d
ance
eve
nts
and
fest
ivals
orga
nise
d by
the
Coun
cil
No.
of l
ive th
eatri
cal,
mus
ical o
r dan
cepe
rform
ance
s at
Mill
field
Arts
Cen
tre
No. o
f exh
ibiti
ons
at M
illfie
ld A
rts C
entre
No.
of h
ours
hire
d fo
r com
mun
ity,
educ
atio
nal,
lifel
ong
lear
ning
or a
rtsus
e at
Mill
field
Arts
Cen
tre -
Hous
ean
d Th
eatre
(sep
arat
e fig
ures
)
No.
of c
hild
ren
and
youn
g pe
ople
pa
rticip
atin
g in
arts
and
/or e
duca
tiona
lac
tiviti
es (i
nclu
des
proj
ects
, eve
nts
etc)
at M
illfie
ld A
rts C
entre
No.
of s
choo
ls/co
llege
s pu
pil/s
tude
ntvis
its to
Mill
field
Arts
Cen
tre
1250
0
2200
1500
0
3700
0
5900
0
32 5
6036
0
8292
0
180 8 750
2475
0
7700
2f.v
Supp
ort d
eliv
ery
of th
e re
vise
d En
field
Cul
tura
l Stra
tegy
‘Enr
ichi
ng E
nfie
ld’ a
nd a
ctio
n pl
an 2
005
-200
8In
crea
se s
atis
fact
ion
with
par
ks a
ndop
en s
pace
s by
3%
acr
oss
the
Boro
ugh
2005
2008
80%
82%
tba
26 High Quality Education and Lifelong Learning
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
Assi
stan
t Dire
ctor
Child
ren’s
Acc
ess
and
Supp
ort
Assi
stan
t Dire
ctor
Scho
ol E
ffect
iven
ess
and
Incl
usio
n
Obje
ctiv
e 2g
. Pro
vide
pos
itive
act
iviti
es fo
r you
ng p
eopl
e
2g.i
Incr
ease
the
num
ber o
f you
ng p
eopl
e ac
tivel
y pa
rtici
patin
g in
cha
lleng
ing,
sup
porti
ve a
nd
enjo
yabl
e ac
tiviti
es
% o
f you
ng p
eopl
e: 1
3 –1
9 co
hort
in c
onta
ct w
ith y
outh
ser
vice
(B
V 22
1) (L
AA C
18)
As a
bove
- %
with
: a)
rec
orde
d o
utco
mes
As a
bove
- %
with
:b)
acc
redi
ted
outc
omes
Yout
h Se
rvic
e Pl
an
2g.ii
Targ
et y
outh
wor
k to
you
ng p
eopl
e ag
ed 1
3 - 1
9 (2
5 w
here
dis
abili
ty o
r soc
ial e
duca
tion
need
)
2g.ii
i Ens
ure
that
chi
ldre
n an
d yo
ung
peop
le a
re g
iven
op
portu
nitie
s to
con
tribu
te to
thei
r com
mun
ities
thro
ugh
volu
ntee
ring
and
incr
ease
d en
gage
men
t in
deci
sion
-mak
ing
2g.iv
Ensu
re th
at Y
outh
Ser
vice
s ar
e fit
-for-p
urpo
se
% o
f par
ticip
ants
ass
esse
d as
not
bei
ng in
educ
atio
n, e
mpl
oym
ent o
r tra
inin
g (N
EET)
,or
at r
isk o
f har
m o
r disa
ssoc
iatio
n
Incr
ease
the
no. o
f chi
ldre
n an
d yo
ung
peop
le vo
lunt
eerin
g th
roug
h th
e de
velo
pmen
t of p
rogr
amm
es su
ch a
s the
Duke
of E
dinb
urgh
Sch
eme
and
YAVE
Num
bers
par
ticip
atin
g in
acc
redi
ted
volu
ntee
r pro
gram
me
Carry
out
reor
gani
satio
n an
d re
stru
ctur
ing
of Y
outh
Sup
port
Serv
ices,
inclu
ding
an
effe
ctive
tran
sitio
n of
serv
ices p
rovid
edby
the
Conn
exio
ns S
ervic
e
2005
2008
2005
2008
15%
1200
500
1200
600
X 17
2377
3
4705
00
668
tbc
Dec
07
X 19
2424
8
inc.
by 1
%
768
tbc
Dec
07
tba
tba
tba
883
tbc
Dec
07
2.g.
vIn
crea
se a
cces
s to
recr
eatio
nal,
cultu
ral,
spor
t and
ph
ysic
al a
ctiv
ityIn
crea
se n
o. o
f pla
y se
ssio
ns
Incr
ease
no.
of m
ulti-
use
gam
es a
reas
and
othe
r act
ive
faci
litie
s fo
r chi
ldre
nan
d yo
ung
peop
le
Incr
ease
no.
of s
ports
ses
sion
s fo
r ch
ildre
n an
d yo
ung
peop
le
Incr
ease
leis
ure
cent
res
atte
ndan
ce b
ych
ildre
n an
d yo
ung
peop
le (s
ee 2
e.vi
i)20
0520
08
2005
2008
2005
2008
No.
of a
cces
ses
to c
hild
ren
and
youn
g pe
ople
's se
ctio
n of
leis
ure
and
cultu
ral w
ebsi
te
60%
30%
65%
30%
20%
70%
40%
25%
1300
800
Num
ber o
f arts
act
iviti
es (s
essi
ons,
cour
ses,
eve
nts
or p
roje
cts
that
chi
ldre
nan
d yo
ung
peop
le c
an tu
rn u
p/bo
ok fo
r)fo
r chi
ldre
n an
d yo
ung
peop
le
27High Quality Education and Lifelong Learning
Aim 3 A Safer Enfield to Live, Work, Study and do Business
28 A Safer Enfield to Live, Work, Study and do Business
A Safer Enfield to Live, Work, Study
and do Business
We aim to make Enfield one of the safestboroughs in London. We will promotepublic safety on the streets, roads and inthe home. We will continue to listen tothe concerns of our public and work withthe police and other organisations toreduce crime and anti-social behaviour inEnfield.
What will change?
We will:• Promote public safety on the streets,
roads and in the home• Support the environmental crime unit
to secure more prosecutions• Work with the police to reduce
anti-social behaviour and violent crimeeven further
• Work with partners to further reduce theharm caused by alcohol in the borough
• Increase the participation of adult andyoung drug users in drug treatmentprogrammes
• Support the Government’s RespectAction Plan
Our objectives
3a. Work to achieve a safer, strongerEnfield through development of theCrime and Disorder ReductionPartnership.
3b. Work with partners to reduce crime,anti-social behaviour and respond tothe fear of crime.
3c. Promote public safety in Enfield by the use of CCTV and improve safetyon roads and in the home.
3d. Involve more local people incommunity safety issues.
3e. Work to reduce drug and alcohol abuse in the borough.
3f. Support the Environmental crime unitto secure prosecution by fully usingexisting and new legislative powers.
Lead MemberCouncillor Ertan Hurer
Lead OfficerAnn Pennell
29A Safer Enfield to Live, Work, Study and do Business
30 A Safer Enfield to Live, Work, Study and do Business
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
3a.i
Ensu
re e
ffect
ive
partn
ersh
ip w
orki
ng a
nd d
eliv
er a
nnua
lCo
mm
unity
Saf
ety
Stra
tegy
Act
ion
Plan
s
• P
ublic
reas
sura
nce
• S
afer
Stre
ets
• S
afer
Com
mun
ities
• S
afer
chi
ldre
n an
d yo
ung
peop
le
• S
afer
trav
el
• D
rugs
• A
lcoh
ol
• C
ivil
Cont
inge
ncy
• D
omes
tic V
iole
nce
Publ
icat
ion
of A
ctio
n pl
ans
by A
pril
of e
ach
year
Stra
tegy
and
Act
ion
Plan
s on
the
inte
rnet
Annu
al A
ctio
n Pl
an s
umm
ary
Annu
al p
ublic
repo
rt
2006
2009
99
Dire
ctor
Per
form
ance
Partn
ersh
ip a
nd P
olic
ySu
pt. D
. Osb
orn
Assi
stan
t Dire
ctor
Child
ren
and
Fam
ilies
Com
mun
ity S
afet
ySt
rate
gy 2
005
- 200
8(ta
rget
s fo
r 200
8-20
09on
war
ds w
ill b
e se
tw
hen
the
post
200
8st
rate
gy is
agr
eed)
9
3a.ii
Prom
ote
the
Com
mun
ity S
afet
y St
rate
gy a
nd a
ctiv
ities
Num
ber o
f Com
mun
ity S
afet
y re
late
dpr
ess
rele
ases
Deve
lop
a Co
mm
unic
atio
ns S
trate
gyAc
tion
Plan
2006
2008
24 X
24tb
a
11
tba
3a.ii
i Com
plet
e Eq
ualit
ies
Impa
ct S
tate
men
tsOn
e as
sess
men
t com
plet
ed a
nd
eval
uate
d p.
a.20
0620
071
1tb
a
XX
tba
11
tba
11
tba
Obje
ctiv
e 3a
Wor
k to
ach
ieve
a s
afer
, stro
nger
Enf
ield
thro
ugh
deve
lopm
ent o
f the
Crim
e an
d Di
sord
er R
educ
tion
Partn
ersh
ip
3a.iv
Rev
iew
the
reco
mm
enda
tions
of t
he H
ome
Offic
e Re
view
of th
e Cr
ime
and
Diso
rder
Act
199
8 an
d im
plem
ent
% o
f rec
omm
enda
tions
impl
emen
ted
2007
2008
50
3a.v
Dev
elop
the
Safe
r and
Stro
nger
Com
mun
ities
Boa
rd's
(SSC
B) a
bilit
y to
gat
her a
nd a
naly
se in
telli
genc
eN
o. o
f CDR
P st
rate
gic
asse
ssm
ents
2005
2008
X X X
3a.v
i Rev
iew
aw
aren
ess
and
com
plia
nce
with
the
requ
irem
ents
of s
17 C
&D
Act o
n a
bien
nial
bas
is a
nd re
port
back
to S
SCB
with
an
actio
n pl
an
Repo
rt su
bmitt
ed a
nd a
ctio
n pl
an im
plem
ente
d20
0520
08
3a.v
ii Re
view
mem
bers
hip
and
role
of S
SCB
on a
n on
goin
g ba
sis
to e
nsur
e th
e in
volv
emen
t of a
bro
ad ra
nge
ofel
ecte
d m
embe
rs, s
enio
r man
ager
s of
all
agen
cies
and
com
mun
ity a
nd v
olun
tary
sec
tor r
eps.
Amen
ded
mem
bers
hip
boar
d20
0520
08
3a.v
iiiRe
view
the
Nat
iona
l Com
mun
ity S
afet
y Pl
an a
nd
its im
plic
atio
ns fo
r SSC
BRe
view
com
plet
ed20
0720
09
XX
X3a
.ixIm
plem
ent t
he a
nnua
l bus
ines
s pl
an fo
r the
Loc
alCh
ildre
n's
Safe
guar
ding
Boa
rdBu
sine
ss P
lan
revi
ewed
and
im
plem
ente
d20
0520
08
31A Safer Enfield to Live, Work, Study and do Business
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
3b.i
Deliv
er th
e SS
CB L
AA T
arge
ts
3b.ii
Sup
port
and
deve
lop
the
Prio
rity
and
Prol
ific
Offe
nder
s(P
PO) S
trate
gy in
Enf
ield
• C
atch
and
con
vict
• R
ehab
ilita
te a
nd re
settl
e
• P
reve
nt a
nd d
eter
PRG
targ
et -
redu
ce c
omm
on a
ssau
ltan
d w
ound
ing
offe
nces
PRG
Targ
et -
Incr
ease
com
mon
ass
ault
and
wou
ndin
g sa
nctio
ned
dete
ctio
ns
PRG
targ
et -
Perc
eptio
ns o
f ant
i-so
cial
beh
avio
ur
2006
2009
3,62
3
• D
eliv
er th
e no
n-st
retc
h SS
CB L
AA T
arge
tsTh
e pe
rcen
tage
of n
on-s
tretc
h SS
CB ta
rget
s th
at a
re re
d20
0620
0920
%m
ax.
Head
of C
omm
unity
Safe
ty S
upt.
D. O
sbor
n
21.4
%
46.7
%
Obje
ctiv
e 3b
Wor
k w
ith p
artn
ers
to re
duce
crim
e an
d an
ti-so
cial
beh
avio
ur a
nd re
spon
d to
the
fear
of c
rime
• D
eliv
er th
e Ho
me
Offic
e PS
A Ta
rget
sPS
A 1
Reco
rded
crim
e - 2
0% re
duct
ion
in B
CS c
ompa
rato
r crim
e fro
m a
2003
/04
base
line
PSA
2 Pu
blic
reas
sura
nce
- Inc
reas
e th
e%
of p
eopl
e w
ho fe
el v
ery
safe
/fai
rlysa
fe d
urin
g da
ytim
e
PSA2
-*Re
duce
the
% o
f peo
ple
who
feel
not v
ery
safe
/not
at a
ll sa
fe a
fter d
ark
To e
nsur
e 70
% o
f PPO
s w
ho a
reas
sess
ed a
s ha
ving
a d
rug
prob
lem
that
requ
ires
an in
terv
entio
n, a
re re
tain
ed in
drug
trea
tmen
t for
at l
east
12
wee
kspr
ior t
o di
scha
rge
Redu
ce th
e %
of c
rimin
al c
onvi
ctio
ns
of P
PO c
ohor
t
Incr
ease
the
prop
ortio
n of
PPO
s w
ho
are
NFA
or l
iving
in tr
ansie
nt
acco
mm
odat
ion
on re
cept
ion
in p
rison
cust
ody
bein
g pl
aced
in s
usta
inab
le
and
settl
ed a
ccom
mod
atio
n w
ithin
28
day
s of
rele
ase.
Incr
ease
the
nos.
of P
POs
who
are
refe
rred
for e
mpl
oym
ent,
train
ing
or e
duca
tion
2005
2008
1486
8
73%
68%
tba
tba
tba
tba
2005
2008
32 A Safer Enfield to Live, Work, Study and do Business
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
3b.ii
iWor
k in
par
tner
ship
with
the
Polic
e to
con
tinue
to t
heSa
fer N
eigh
bour
hood
s pr
ogra
mm
eN
o. o
f war
ds c
over
ed b
y th
e pr
ogra
mm
e20
04on
-go
ing
21He
ad o
f Com
mun
itySa
fety
Supt
. D. O
sbor
n
3b.v
Dev
elop
effe
ctiv
e Sc
hool
s Sa
fety
Par
tner
ship
s to
pro
vide
sup
port
to e
very
sch
ool i
n th
e bo
roug
h%
of p
rimar
y an
d se
cond
ary
scho
ols
invo
lved
2004
2008
7585
Assi
stan
t Dire
ctor
Scho
ol E
ffect
iven
ess
and
Incl
usio
n
3b.iv
Cont
inue
to re
view
the
impl
icat
ions
of t
he
RESP
ECT
Agen
da
• D
evel
op a
n ac
tion
plan
to d
eliv
er th
e RE
SPEC
T Ag
enda
• Im
plem
ent t
he R
ESPE
CT A
gend
a ac
tion
plan
Revi
ew c
ompl
eted
Actio
n pl
an d
evel
oped
Actio
n pl
an im
plem
ente
d
2007
2009
X X X
Obje
ctiv
e 3b
Wor
k w
ith p
artn
ers
to re
duce
crim
e an
d an
ti-so
cial
beh
avio
ur a
nd re
spon
d to
the
fear
of c
rime
3c.ii
Incr
ease
the
num
ber o
f crim
inal
and
ant
i-soc
ial b
ehav
iour
rela
ted
inci
dent
s ob
serv
ed a
nd re
spon
ded
to th
roug
hpr
o-ac
tive
and
effe
ctiv
e us
e of
the
Enfie
ld P
ublic
Saf
ety
Cent
re
3c.ii
iDev
elop
a m
arke
ting
busi
ness
pla
n fo
r th
e Pu
blic
Saf
ety
Mon
itorin
g Ce
ntre
No.
of i
ncid
ents
No.
of a
rrest
s
Prod
uce
Busi
ness
Pla
n
2006
2009
2005
2006
tba X
3c.iv
Pro
vide
fund
ing
to th
e Fi
re S
ervi
ce fo
r the
dev
elop
men
tof
a C
omm
unity
Saf
ety
cent
re w
ithin
the
Boro
ugh
that
will
ac
t as
a co
mm
unity
reso
urce
and
will
be
the
base
for t
he
Loca
l Int
erve
ntio
n Fi
re E
duca
tion
(LIF
E) p
roje
ct in
Enf
ield
an
d Ha
ringe
y
Com
mun
ity S
afet
y Ce
ntre
dev
elop
ed20
0720
08X
3c.v
Wor
k to
redu
ce th
e nu
mbe
r of f
ire re
late
d de
aths
in
the
hom
eCa
rry o
ut 8
00 fr
ee h
ome
fire
safe
tych
ecks
in re
side
ntia
l pro
perty
2007
2008
800
3c.i
Incr
ease
the
num
ber o
f CCT
V ca
mer
as u
sed
for c
omm
unity
safe
ty p
urpo
ses
Incr
ease
d no
s. of
cam
eras
mon
itore
dth
roug
h th
e Pu
blic
Safe
ty C
entre
that
are
used
for c
omm
unity
saf
ety
purp
oses
2007
2009
Head
of C
omm
unity
Safe
ty
Supt
. D. O
sbor
n
Obje
ctiv
e: 3
c.Pr
omot
e pu
blic
saf
ety
in E
nfie
ld b
y th
e us
e of
CCT
V, a
nd im
prov
e sa
fety
on
the
road
s an
d in
the
hom
e
33A Safer Enfield to Live, Work, Study and do Business
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
3c.v
i Con
tribu
te to
the
deliv
ery
of th
e LA
A st
retc
h ta
rget
sar
ound
chi
ldre
n an
d yo
ung
peop
le k
illed
or s
erio
usly
inju
red
on th
e ro
ads
3c.v
ii De
velo
p Ci
vil C
ontin
genc
y Pl
anni
ng S
trate
gy
for 2
005/
08 to
incr
ease
pub
lic re
silie
nce
• D
eliv
er a
nnua
l act
ion
plan
s
The
tota
l no.
of c
hild
ren
slig
htly
in
jure
d ov
er a
3 y
ear p
erio
d 20
06 -
2008
incl
usiv
e20
0620
09
400
3c.v
iii To
wor
k w
ith th
e Tr
ain
Oper
atin
g Co
mpa
nies
in E
nfie
ldon
impr
ovin
g sa
fety
and
sec
urity
at a
nd a
roun
d st
atio
ns a
nd o
ntra
ins
serv
ing
thos
e st
atio
ns.
Num
ber o
f Sta
tions
in E
nfie
ld w
ith
pro-
activ
e CC
TV20
0620
0919 X
16
Publ
ish
Actio
n Pl
an20
0520
08X
The
no. o
f chi
ld c
asua
lties
in c
ateg
orie
sfa
tal a
nd s
erio
us ta
ken
toge
ther
ove
rth
e pe
riod
2006
- 20
08 in
clus
ive
50
Obje
ctiv
e: 3
c.Pr
omot
e pu
blic
saf
ety
in E
nfie
ld b
y th
e us
e of
CCT
V, a
nd im
prov
e sa
fety
on
the
road
s an
d in
the
hom
e
Obje
ctiv
e 3d
. Inv
olve
mor
e lo
cal p
eopl
e in
com
mun
ity s
afet
y is
sues
Assi
stan
t Dire
ctor
Envi
ronm
enta
l Hea
lthan
d Re
gula
tion,
Stre
etSc
ene
and
Was
te
Head
of T
raffi
c an
dTr
ansp
orta
tion
LBE
Loca
l Im
plem
enta
tion
Plan
(LIP
)
TOC
Fund
ing
Loca
l Im
plem
enta
tion
Plan
3d.i
Cont
inue
to s
uppo
rt Co
mm
unity
Act
ion
Partn
ersh
ips
(CAP
ES) w
ithin
eac
h w
ard
that
will
invo
lve,
and
ulti
mat
ely
bele
ad b
y lo
cal p
eopl
e
3d.ii
Deve
lop
war
d an
d bo
roug
h ba
sed
cons
ulta
tion
syst
ems
to id
entif
y an
d de
al w
ith p
ublic
prio
ritie
s re
gard
ing
crim
e an
d di
sord
er
• N
o of
CAP
Es in
act
ion
• N
o of
peo
ple
atte
ndin
g CA
PE
mee
tings
No.
of p
robl
em s
olvin
g in
itiat
ives
unde
rtake
n as
a re
sult
of p
ublic
cons
ulta
tion
2005
on-
goin
g
2005
2008
21 720
42
Head
of C
omm
unity
Safe
ty S
upt.
D. O
sbor
n
3d.ii
i pro
mot
e th
e de
velo
pmen
t of l
ocal
com
mun
ity s
afet
ypr
ojec
ts le
d by
the
com
mun
ity /
volu
ntar
y se
ctor
by
prov
idin
gfu
ndin
g an
d co
mm
issi
onin
g th
roug
h EC
EN
Fund
ing
prov
ided
and
volu
ntar
y/co
mm
unity
led
sche
mes
are
in p
lace
2007
2009
X
Obje
ctiv
e 3e
. W
ork
to re
duce
dru
g an
d al
coho
l abu
se in
the
boro
ugh
3e.i
Deve
lop
and
impl
emen
t a 3
yea
r stra
tegy
to re
duce
the
harm
cau
sed
by d
rugs
in E
nfie
ld (a
s pa
rt of
the
Com
mun
itySa
fety
stra
tegy
) in
line
with
the
4 st
rand
s of
the
natio
nal
drug
s st
rate
gy
Incr
ease
the
parti
cipa
tion
of a
dult
prob
lem
dru
g us
ers
in d
rug
treat
men
t pro
gram
mes
Head
of C
omm
unity
Safe
ty S
upt.
D. O
sbor
n20
0520
08
34 A Safer Enfield to Live, Work, Study and do Business
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
3e.ii
Del
iver
the
drug
s st
retc
h ta
rget
s w
ithin
the
LAA
Incr
ease
the
parti
cipa
tion
of a
dult
prob
lem
dru
g us
ers
in d
rug
treat
men
t pro
gram
mes
Incr
ease
the
parti
cipa
tion
of y
oung
prob
lem
dru
g us
ers
in d
rug
treat
men
tpr
ogra
mm
es
Incr
ease
the
num
bers
of d
rug
user
sw
ho, h
avin
g co
mpl
eted
trea
tmen
t pr
ogra
mm
es a
re s
ucce
ssfu
lly
rein
tegr
ated
into
thei
r com
mun
ities
-nu
mbe
rs e
nter
ing
hous
ing
supp
ort
and
Supp
ortin
g Pe
ople
ser
vice
s
Dire
ctor
of P
ublic
Heal
th (E
nfie
ld P
CT)
DAT
Co-o
rdin
ator
Obje
ctiv
e 3e
. W
ork
to re
duce
dru
g an
d al
coho
l abu
se in
the
boro
ugh
2006
2009
3e.ii
i Con
tinue
to d
evel
op th
e 3
yea
r stra
tegy
to re
duce
the
harm
cau
sed
by a
lcoh
ol in
Enf
ield
(as
part
of th
e Co
mm
unity
Safe
ty s
trate
gy)
Targ
ets
to b
e ag
reed
2005
2008
• Im
plem
ent A
lcoh
ol H
arm
Red
uctio
n Pl
anAc
tion
Plan
impl
emen
ted
2006
2008
XX
3f.i
Impl
emen
t Gov
ernm
ent p
ropo
sals
in
‘Cle
an N
eigh
bour
hood
s’In
crea
se in
act
ions
take
n (c
ivil
&
crim
inal
yea
r on
year
)20
0520
0810
%As
sist
ant D
irect
orEn
viro
nmen
tal H
ealth
and
Regu
latio
n, S
treet
Scen
e an
d W
aste
3f.ii
Rol
l out
of h
andh
eld
PCs
for o
n-lin
e re
porti
ng to
Pol
ice,
Coun
cil &
Com
mun
ity G
roup
sN
umbe
r of u
nits
dep
loye
d in
Enf
ield
(Pol
ice,
Com
mun
ity &
Cou
ncil)
2005
2008
40
3f.ii
i Ful
ly in
volv
ed in
Saf
er N
eigh
bour
hood
s ro
llout
ac
ross
Enf
ield
Partn
er s
peci
fic a
rea
roll-
outs
with
M
et P
olic
e (c
umul
ativ
e)20
0520
0812
tba
tba
3f.iv
Exec
utio
n of
Ope
ratio
n Ta
ilgat
e m
ulti-
agen
cy a
ctiv
ities
Num
ber o
f Tai
lgat
e Op
erat
ions
2005
2008
3
3f.v
Impl
emen
t new
lice
nsin
g re
spon
sibi
lity
for
loca
l aut
horit
y%
of L
icen
ces
issu
ed in
acc
orda
nce
with
new
requ
irem
ents
2005
2008
100
100
3f.v
iIm
plem
ent t
he T
radi
ng S
tand
ards
Impr
ovem
ent P
lan
Actio
n Pl
an im
plem
ente
d20
0520
09X
X
Obje
ctiv
e 3f
. Sup
port
the
Envi
ronm
enta
l Crim
e Un
it to
sec
ure
pros
ecut
ion
by fu
lly u
sing
exi
stin
g an
d ne
w le
gisl
ativ
e po
wer
s2,78
8
455
89
35A Safer Enfield to Live, Work, Study and do Business
Aim 4 Quality Health and CareServices for VulnerablePeople in Enfield
36 Quality Health and Care Services for Vulnerable People in Enfield
37
Quality Health and Care Services for
Vulnerable People in Enfield
We want to improve the quality of life forall vulnerable people. We will work withour partners to improve access to goodquality health and social care services.We will integrate health and social careservices for the benefit of local peopleand encourage healthier lifestyles for all.
What will change?
We will:• Reduce offending rates of children and
young people• Improve support for foster carers to
reduce the number of moves a lookedafter child experiences
• Reduce the number of unwantedteenage pregnancies among youngwomen aged 15-17
• Help even more vulnerable members ofour community to remain in their ownhome and further increase the numbertaking up direct payments
• Review services for people with dementia
• Work with health partners to bring allEnfield in-patients in hospital in Haringeyback to Enfield services by July 2007
• Launch a new joint home meals servicewith Barnet Council
Our objectives
4a. Improve access to health and care byworking with our partners to providemodern services that meet the needsof our community.
4b. Work with our partners to providehigh quality services for all childrenespecially those with additional needs.
4c. Help the most vulnerable members ofour communities to live moreindependent lives.
4d. Work with our partners to provideolder residents with opportunities to play a full and active part in the community.
Lead MemberCouncillor Alan BarkerCouncillor Glynis Vince
Lead OfficerRay JamesPeter Lewis
37Quality Health and Care Services for Vulnerable People in Enfield
38 Quality Health and Care Services for Vulnerable People in Enfield
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
4a.i
Men
tal H
ealth
Di
rect
or o
f Hea
lth a
ndAd
ult S
ocia
l Car
e
Expl
ore
optio
ns
for c
reat
ing
Sect
ion
31 p
artn
ersh
ips
toim
prov
e se
rvic
e qu
ality
and
del
iver
y
ARM
act
ion
plan
CP
A Co
rpor
ate
Asse
ssm
ent
Actio
n Pl
an
Obje
ctiv
e 4a
. Im
prov
e ac
cess
to h
ealth
and
car
e by
wor
king
with
our
par
tner
s to
pro
vide
mod
ern
serv
ices
that
mee
t the
nee
ds o
f our
com
mun
ity
• A
gree
and
impl
emen
t com
mis
sion
ing
arra
ngem
ents
• Im
plem
ent e
xpec
tatio
ns o
f NSF
long
term
con
ditio
ns fo
rre
loca
ting
Edm
onto
n in
patie
nts
serv
ices
with
in
the
Boro
ugh
Lead
com
mis
sion
ing
arra
ngem
ents
com
plet
ed
4a.ii
Olde
r Peo
ple
Com
mis
sion
ing
inte
ntio
ns p
ublis
hed
4a.iv
Phy
sica
l Dis
abili
ties
• C
larif
y an
d ag
ree
com
mis
sion
ing
inte
ntio
ns a
cros
s he
alth
and
soci
al c
are
Fina
lise
and
impl
emen
t Sen
sory
Impa
irmen
t Stra
tegy
Com
mis
sion
ing
inte
ntio
ns a
gree
d
Stra
tegy
in p
lace
and
Act
ion
Plan
impl
emen
ted
Park
Ave
nue
Capi
tal w
orks
• T
o de
velo
p an
d ag
ree
com
mis
sion
ing
inte
ntio
ns
for o
lder
peo
ple
• In
trodu
ctio
n of
Com
mun
ity M
enta
l Hea
lth T
eam
s fo
r ol
der p
eopl
e
• F
urth
er d
evel
opm
ent o
f cro
ss a
genc
y in
term
edia
te c
are
serv
ices
. Im
prov
e pr
even
tativ
e se
rvic
es a
nd in
crea
se th
enu
mbe
r of o
lder
peo
ple
help
ed to
live
at h
ome
Com
mis
sion
ing
inte
ntio
ns p
ublis
hed
CMHT
s fo
r old
er p
eopl
e in
trodu
ced
Pool
ed b
udge
tssi
ngle
acc
ess
poin
tsPA
F C3
2
Agre
e fu
ture
of i
n-ho
use
prov
isio
n
St J
osep
h's
open
Relo
cate
St A
nnes
pat
ient
s an
d as
soci
ated
ser
vice
s
• R
evie
w a
nd m
oder
nise
dem
entia
sup
port
serv
ices
4a.ii
iBui
ld a
nd o
pen
extra
-car
e sc
hem
es fo
r old
er p
eopl
e.
2006
2008
2005
2007
2005
2010
2005
2010
2005
2008
2005
2008
2007
2009
• E
xten
d th
e ra
nge
and
take
up
of s
ervi
ces
at P
ark
Aven
ueRe
sour
ce C
entre
Take
up
of n
ew s
ervi
ces
2007
2009
• A
dopt
impr
oved
acc
essi
bilit
y st
anda
rds
for a
ll pu
blic
am
eniti
es in
c. to
ilets
and
bab
y ch
ange
faci
litie
sJu
n 05
2008
2006
2008
X X X X X XXX
X
X X
X
XX
X
39Quality Health and Care Services for Vulnerable People in Enfield
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
4a.v
Lear
ning
Diff
icul
ties
-
To in
tegr
ate
and
mod
erni
se c
omm
unity
ser
vice
s fo
r adu
lts w
itha
lear
ning
diff
icul
ty
Dire
ctor
of H
ealth
and
Adul
t Soc
ial C
are
ARM
act
ion
plan
CP
A Co
rpor
ate
Asse
ssm
ent
Actio
n Pl
an
Obje
ctiv
e 4a
. Im
prov
e ac
cess
to h
ealth
and
car
e by
wor
king
with
our
par
tner
s to
pro
vide
mod
ern
serv
ices
that
mee
t the
nee
ds o
f our
com
mun
ity
• In
tegr
atio
n of
agr
eed
heal
th a
nd s
ocia
l car
e se
rvic
es
• Im
plem
ent c
omm
unity
ser
vice
s st
rate
gy th
roug
h de
liver
ing
ane
w ra
nge
of c
omm
unity
bas
ed s
ervi
ces
in n
ew a
nd a
dapt
edpr
emis
es th
at in
crea
se th
e in
depe
nden
ce a
nd in
clus
ion
ofad
ults
with
a le
arni
ng d
iffic
ulty
(cap
ital p
rogr
amm
e)
• T
o pl
an, d
evel
op, b
uild
and
ope
n a
trans
ition
pro
ject
Form
al d
ecis
ion
oppo
rtuni
ties
for
crea
ting
Sect
ion
31 p
artn
ersh
ips
toim
prov
e se
rvic
e qu
ality
and
del
iver
y
Tran
sitio
n pr
ojec
t ope
ned
Join
t com
mun
ity te
ams
in p
lace
Join
t com
mun
ity te
ams
in p
lace
4a.v
iOcc
upat
iona
l The
rapy
• F
inal
ise
and
impl
emen
t ada
ptat
ions
revi
ew
• E
xpan
d th
e ro
le o
f the
Inte
grat
ed C
omm
unity
Equ
ipm
ent
Serv
ice
(ICES
)
All a
dult
soci
al c
are
grou
ps
Impl
emen
t ada
ptat
ions
revi
ew
2005
2008
4a.v
iiRe
view
exi
stin
g pa
rtner
ship
arra
ngem
ents
4a.v
iiiIm
plem
ent t
he n
ew c
omm
issi
onin
g co
nsul
tatio
n fra
mew
ork
for S
uppo
rting
Peo
ple
Serv
ices
% p
artn
ersh
ip b
oard
s re
view
ed%
of p
artn
ersh
ips
with
form
al a
gree
men
ts
Quar
terly
mee
tings
to a
gree
co
mm
issi
onin
g pr
iorit
ies
CPA
Corp
orat
eAs
sess
men
t Act
ion
Plan
2005
2008
4a.ix
Dev
elop
and
del
iver
effi
cien
cy a
nd fi
nanc
ial
rein
vest
men
t pla
nTo
be
agre
ed v
ia C
MB
2005
2008
4a.x
Deve
lop
and
agre
e 5
Year
Stra
tegy
for a
dult
socia
l ser
vices
Stra
tegy
agr
eed
and
laun
ched
200
720
0620
08
2005
2008
XX X X X
2005
2008
2005
2008
X X
40 Quality Health and Care Services for Vulnerable People in Enfield
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
4a.x
iIm
plem
ent a
pro
gram
me
man
agem
ent a
ppro
ach
acro
ssal
l ser
vice
dev
elop
men
ts fo
r soc
ial c
are
Prog
ram
me
man
agem
ent
appr
oach
impl
emen
ted
Follo
w-u
p re
view
Sum
mer
200
7
2006
2008
2005
2008
2005
2007
2005
2008
2005
2008
Obje
ctiv
e 4a
. Im
prov
e ac
cess
to h
ealth
and
car
e by
wor
king
with
our
par
tner
s to
pro
vide
mod
ern
serv
ices
that
mee
t the
nee
ds o
f our
com
mun
ity
4a.x
iiRe
view
org
anis
atio
nal a
rrang
emen
ts a
nd le
arni
ng
follo
win
g th
e Pe
er R
evie
wX
4a.x
iiiCh
ildre
n’s T
rust
to b
e de
velo
ped
by 2
008
(for d
etai
led
actio
ns a
nd m
ilest
ones
see
4b)
4a.x
iv H
ousi
ng a
nd a
ccom
mod
atio
n
Assi
stan
t Dire
ctor
Child
ren
and
Fam
ilies
Assi
stan
t Dire
ctor
Reso
urce
s
Dire
ctor
of H
ealth
an
d Ad
ult S
ocia
l Car
e
The
Supp
ortin
g Pe
ople
Stra
tegy
The
Hous
ing
Stra
tegy
ARM
Act
ion
Plan
• T
o of
fer a
rang
e of
hou
sing
opp
ortu
nitie
s fo
r peo
ple
who
need
hou
sing
rela
ted
supp
ort b
y re
conf
igur
ing
spec
ialis
tsu
ppor
ted
hous
ing
arou
nd th
e ne
eds
of E
nfie
ld re
side
nts
by d
evel
opin
g su
ppor
ted
hous
ing
sche
mes
in re
latio
nshi
pw
ith R
SLs
• Im
prov
e su
ppor
t for
vul
nera
ble
peop
le to
acc
ess
hous
ing
by in
crea
sing
the
supp
ly o
f ‘m
ove
on’ a
ccom
mod
atio
n to
supp
ort i
ndep
ende
nt li
ving
• A
s pa
rt of
the
deve
lopm
ent a
ppro
val o
f new
soc
ial r
ente
dho
mes
, wor
k w
ith O
ccup
atio
nal T
hera
pist
s to
incr
ease
th
e nu
mbe
r of
hom
es s
peci
fical
ly d
esig
ned
for p
eopl
e w
ith d
isab
ilitie
s
4a.x
vFu
lly im
plem
ent E
lect
roni
c So
cial
Car
eRe
cord
and
impr
ove
acce
ss to
ser
vice
s an
d in
form
atio
n
Incr
easi
ng th
e nu
mbe
r of s
uppo
rted
hous
ing
sche
mes
(**
To
be
dete
rmin
ed w
ith th
e Ho
usin
gCo
rpor
atio
n)
Incr
easi
ng th
e su
pply
of m
ove
on a
ccom
mod
atio
n
Incr
easi
ng th
e nu
mbe
r of h
omes
spec
ifica
lly d
esig
ned
for p
eopl
e w
ith a
disa
bilit
y
* Fo
r new
use
rs
4a.x
vi R
ecru
itmen
t and
rete
ntio
n• I
ncre
ase
the
num
ber o
f dire
ctly
empl
oyed
socia
l car
e st
aff
Redu
ce th
e le
vel o
f age
ncy
soci
al w
ork
staf
f and
man
ager
s in
adu
lt so
cial
se
rvic
es b
y 10
%
• Dev
elop
a G
row
You
r Ow
n sc
hem
e fo
r Adu
lt so
cial
car
eN
o. o
f pla
ces
on G
row
You
r Ow
n Sc
hem
e
* Fo
r all
exis
ting
user
s
X X X tba
41Quality Health and Care Services for Vulnerable People in Enfield
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
4a.x
vii T
o im
plem
ent a
revi
sed
suic
ide
prev
entio
n st
rate
gy
4a.x
viii
To d
evel
op h
ousi
ng re
late
d su
ppor
t for
peo
ple
with
HIV
/ AID
S
Stra
tegy
impl
emen
ted
Supp
ort o
pera
tiona
l
2005
2008
2005
2008
XSu
bjec
t to
succ
essf
ulbi
d to
DOH
Subj
ect t
o co
ntin
uatio
nof
NRF
fund
ing
Obje
ctiv
e 4a
. Im
prov
e ac
cess
to h
ealth
and
car
e by
wor
king
with
our
par
tner
s to
pro
vide
mod
ern
serv
ices
that
mee
t the
nee
ds o
f our
com
mun
ity
4a.x
ix To
redu
ce h
ealth
ineq
ualit
ies
thro
ugh
targ
eted
NRF
fund
ed in
terv
entio
n
4a.x
x To
ope
n th
e fir
st tw
o ne
w (L
IFT)
prim
ary
care
ce
ntre
s, e
ngag
ing
loca
l com
mun
ities
and
exp
andi
ng
the
rang
e of
hea
lth p
rom
otio
n / i
mpr
ovem
ent
activ
ities
und
erta
ken
• To
incr
ease
the
num
bers
of p
eopl
e en
terin
g an
d su
stai
ning
dru
g tre
atm
ent (
see
Aim
3e)
• To
deve
lop
and
impl
emen
t a m
ulti-
agen
cy
subs
tanc
e m
isus
e sc
reen
ing
tool
for c
hild
ren
and
youn
g pe
ople
4a.x
xiiA
lign
the
partn
ersh
ip a
nd d
eliv
ery
stru
ctur
es fo
rth
e PC
Ts n
ew s
trate
gic
plan
(Brig
ht F
utur
es) w
ith th
eHe
alth
Impr
ovem
ent a
nd H
ealth
and
Soc
ial C
are
dim
ensi
ons
of th
e Lo
cal S
trate
gic
Partn
ersh
ip
Inte
rven
tions
und
erta
ken
2005
2008
4a.x
xiLA
A He
alth
targ
ets
New
stru
ctur
es a
nd w
ork
prog
ram
mes
agre
ed a
nd im
plem
ente
d
Edm
onto
n Gr
een
2005
2008
Dire
ctor
of H
ealth
an
d Ad
ult S
ocia
l Car
e
Dire
ctor
of H
ealth
and
Adul
t Soc
ial C
are
/DA
T Co
-ord
inat
or
Dire
ctor
of H
ealth
and
Adul
t Soc
ial C
are
Pool
ed
treat
men
t bud
get
Com
mun
ity
Safe
ty S
trate
gy
Child
ren
and
Youn
gpe
ople
Sub
stan
ceM
isus
e Pl
an
The
DAT
Trea
tmen
t Pla
n
ARM
Act
ion
Plan
2005
2009
2005
2007
4b.i
Cont
inua
lly im
prov
e th
e qu
ality
of s
ervi
ces
for
vuln
erab
le c
hild
ren
and
youn
g pe
ople
thro
ugh
orga
nisa
tiona
l lea
rnin
g
Qual
ity A
ssur
ance
Boa
rd to
mee
t re
gula
rly to
revi
ew p
erfo
rman
ce
Man
agem
ent T
eam
to m
axim
ise
lear
ning
opp
ortu
nitie
s th
roug
h re
gula
rco
nsid
erat
ion
of s
peci
fic c
ases
2005
2010
4pa
4pa
XX
X
Assi
stan
t Dire
ctor
Child
ren
and
Fam
ilies
Obje
ctiv
e: 4
b. W
ork
with
our
par
tner
s to
pro
vide
hig
h qu
ality
ser
vice
s fo
r all
child
ren
espe
cial
ly th
ose
with
add
ition
al n
eeds
X X
4pa
42 Quality Health and Care Services for Vulnerable People in Enfield
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
2005
2008
4b.ii
Dev
elop
the
Enfie
ld C
hild
ren'
s Tr
ust a
rrang
emen
ts b
yim
plem
entin
g th
e Ch
ange
for C
hild
ren
Prog
ram
me
(See
als
o Ai
m 2
)
Ensu
re th
at th
e ar
rang
emen
ts fo
r the
Enfie
ld C
hild
ren'
s Tr
ust p
artn
ersh
ip,
stru
ctur
es a
nd g
over
nanc
e ar
e fit
for
purp
ose
and
supp
ort t
he d
eliv
ery
ofbe
tter s
ervi
ces
and
outc
omes
for
child
ren
and
youn
g pe
ople
XFu
llyIm
plem
ent
Enfie
ld's
Child
ren'
sTr
ust
Impl
emen
t Chi
ldre
n's
Area
Par
tner
ship
sac
ross
the
Boro
ugh
XX
Dire
ctor
Edu
catio
nCh
ildre
n's
Serv
ices
an
d Le
isur
e
Obje
ctiv
e: 4
b. W
ork
with
our
par
tner
s to
pro
vide
hig
h qu
ality
ser
vice
s fo
r all
child
ren
espe
cial
ly th
ose
with
add
ition
al n
eeds
Prod
uce
and
impl
emen
t a m
ulti-
agen
cy,
area
-wid
e Ch
ildre
n's
Serv
ice
Wor
kfor
ce S
trate
gy
XX
Impl
emen
t mor
e ef
fect
ive
info
rmat
ion
shar
ing
arra
ngm
ents
incl
udin
g in
form
atio
n sh
arin
g pr
otoc
ols
and
serv
ice
dire
ctor
ies
X
Cont
inue
to s
treng
then
the
Loca
lSa
fegu
ardi
ng C
hild
ren'
s Bo
ard
to
prom
ote
the
wel
fare
of c
hild
ren
and
youn
g pe
ople
X
Ensu
re th
at c
hild
ren,
you
ng p
eopl
e,
pare
nts
and
care
rs a
re p
rovi
ded
with
oppo
rtuni
ties
to s
hape
and
influ
ence
the
desi
gn, d
eliv
ery
and
eval
uatio
n of
ser
vice
s
XX
Enha
nce
the
role
and
reso
urce
s of
the
volu
ntar
y se
ctor
to e
nsur
e ef
fect
ive
partn
ersh
ip a
nd c
o-op
erat
ive
wor
king
betw
een
the
volu
ntar
y an
d co
mm
unity
sect
or a
nd s
tatu
tory
age
ncie
s (s
ee a
lso
Aim
2 O
LI M
arsh
Hou
se)
CPA
Corp
orat
e As
sess
men
tAc
tion
Plan
Carry
out
a P
rope
rty R
evie
w to
m
axim
ise
the
effe
ctiv
e us
e of
Co
unci
l and
Par
tner
s' ac
com
mod
atio
n
X X
Adop
t the
Com
mon
Ass
essm
ent
Fram
ewor
k an
d Le
ad P
rofe
ssio
nal t
oen
able
mor
e ef
fect
ive
mul
ti ag
ency
wor
king
and
sha
red
early
ass
essm
ent
of c
hild
ren
with
add
ition
al n
eeds
X
43Quality Health and Care Services for Vulnerable People in Enfield
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
4b.ii
iIm
prov
e ed
ucat
iona
l out
com
es fo
r loo
ked
afte
r chi
ldre
n%
you
ng p
eopl
e le
avin
g ca
re a
ged
16+
with
at l
east
1 G
CSE
at g
rade
s A*
_G
or a
GN
VQ (L
AA C
21) (
BV50
)
Empl
oym
ent,
educ
atio
n an
d tra
inin
g fo
rca
re le
aver
s (L
AA C
21) (
BV16
1)
% L
AC w
ith u
p to
dat
e Pe
rson
alEd
ucat
ion
Plan
s
65 (7
0)
1.0
75 1.1
Assi
stan
t Dire
ctor
Child
ren
aand
Fam
ilies
ARM
Act
ion
Plan
75 1.1
100%
100%
100%
8080
8585
9595
1515
Obje
ctiv
e: 4
b. W
ork
with
our
par
tner
s to
pro
vide
hig
h qu
ality
ser
vice
s fo
r all
child
ren
espe
cial
ly th
ose
with
add
ition
al n
eeds
2005
2010
4b.iv
Impr
ove
plac
emen
t cho
ice
for L
ooke
d Af
ter C
hild
ren
PAF
C69
Dist
ance
chi
ldre
n ne
wly
look
ed a
fter a
re p
lace
d fro
m h
ome
Incr
ease
the
num
ber o
f loc
al fo
ster
care
rs
PAF
D78
% o
f chi
ldre
n ag
ed u
nder
16
who
had
bee
n lo
oked
afte
rco
ntin
uous
ly fo
r at l
east
2.5
yea
rs, w
how
ere
livin
g in
the
sam
e pl
acem
ent f
orat
leas
t 2 y
ears
or a
re p
lace
d fo
r opt
ion
PAF
A1 –
Sta
bilit
y of
pla
cem
ents
for
LAC
= %
of L
AC w
ith 3
or m
ore
pl
acem
ents
in 1
yea
r (BV
49)
(LAA
C21
)
2220
20 55 14 8 86 85 100
90
20 60 12 8 86 90 100
93
10 20 60 12 8 86 90 100
95 80 85 tba
tba
2005
2010
4b.v
Impr
ove
plac
emen
t cho
ice
for L
ooke
d Af
ter C
hild
ren
% in
crea
se in
num
ber o
f ado
ptio
ns o
fLA
C (B
V 16
3) P
SA 7
/PAF
C23
4b.v
i Ens
ure
that
ass
essm
ents
are
car
ried
out o
n tim
e
4b.v
ii Re
crui
tmen
t and
rete
ntio
n of
soc
ial w
ork
staf
f
% o
f ini
tial a
sses
smen
ts c
ompl
eted
in
7 d
ays
% o
f cor
e as
sess
men
ts c
ompl
eted
in35
day
s
% o
f qua
lifie
d So
cial W
ork v
acan
cies f
illed
Redu
ce p
erce
ntag
e of
age
ncy s
taff
PAF
B79
Child
ren
aged
at l
east
10
and
unde
r 16
look
ed a
fter i
n fo
ster
plac
emen
ts o
r pla
ced
for a
dopt
ion
Incr
ease
% o
f LAC
who
hav
e ap
prop
riate
hea
lth c
heck
s (P
AF C
19)
% o
f rev
iew
s of
chi
ld p
rote
ctio
n ca
ses
com
plet
ed o
n tim
e PA
F C2
0/ B
V 16
2
% o
f car
e le
aver
s who
hav
e pa
thw
ay p
lans
2005
2010
2005
2010
2005
2010
44 Quality Health and Care Services for Vulnerable People in Enfield
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
4c.i
To fu
rther
shi
ft th
e ba
lanc
e of
car
e an
d in
crea
se th
e nu
mbe
r of v
ulne
rabl
e ad
ults
and
old
er p
eopl
e he
lped
to li
ve
at h
ome
4c.ii
To in
crea
se th
e nu
mbe
r of p
eopl
e re
ceiv
ing
dire
ct p
aym
ents
PAF
C32
/ BV
54 O
ver 6
5s h
elpe
d to
live
at h
ome
per 1
,000
pop
ulat
ion
aged
65 o
r ove
r
PAF
C28
/ BV
53 In
tens
ive
hom
e ca
repe
r 1,0
00 p
opul
atio
n ag
ed 6
5 or
ove
r
9092
.5Di
rect
or o
f Hea
lth a
ndAd
ult S
ocia
l Car
eAR
M A
ctio
n Pl
an95
1616
16
100%
100%
100%
90%
92.5
%95
%
92.5
%95
%95
%
12.1
tba
tba
139.
515
015
5
Obje
ctiv
e 4c
. Hel
p th
e m
ost v
ulne
rabl
e m
embe
rs o
f our
com
mun
ities
to li
ve m
ore
inde
pend
ent l
ives
2005
2008
2005
2008
2005
2008
2005
2008
PAF
D39
– Pe
ople
rece
ivin
g a
stat
emen
t of n
eeds
PAF
D55
/ BV
195
– Ac
cept
able
w
aitin
g tim
es fo
r ass
essm
ents
(PAF
D55
)
PAF
D56
/ BV
196
– Ac
cept
able
w
aitin
g tim
es fo
r car
e pa
ckag
es
PAF
C29-
31 –
Adu
lts 1
8-64
hel
ped
to li
ve a
t hom
e
PAF
C51/
BV 2
01 D
irect
Pay
men
ts (p
er10
0,00
0 ov
er 1
8s p
opul
atio
n)
4c.v
Incr
ease
the
num
ber o
f car
ers
rece
ivin
g a
spec
ific
asse
ssm
ent a
nd c
arer
s se
rvic
e12
.5tb
atb
a20
0520
08PA
F C6
2 –
Serv
ices
for c
arer
s’as
sess
men
t (ne
w fo
r 200
5)
4c.v
i
4c.ii
iTo
deve
lop
incr
ease
d em
ploy
men
t opp
ortu
nitie
s fo
rse
rvic
e us
ers
• R
evie
w a
nd re
stru
ctur
e Em
ploy
men
t Ser
vice
as
requ
ired
• R
evie
w a
nd fo
rmal
ise
arra
ngem
ents
with
em
ploy
men
t par
tner
s
• T
o en
sure
a p
erso
n ce
ntre
d ap
proa
ch to
as
sess
men
t and
car
e
• Im
prov
e w
aitin
g tim
es fo
r ass
essm
ent a
cros
s al
l ca
re g
roup
s an
d se
rvic
e de
liver
y
• In
crea
se th
e nu
mbe
r of a
dults
with
lear
ning
diff
icul
ty
unde
rtaki
ng p
erso
n ce
ntre
d pl
anni
ng
20tb
atb
a X20
0520
08
PAF
D 41
– D
elay
ed tr
ansf
ers
of c
are
• R
educ
e de
laye
d tra
nsfe
rs o
f car
e fro
m h
ospi
tal
• S
ecur
e ap
prop
riate
ser
vice
cap
acity
• Im
plem
ent p
oole
d bu
dget
s ac
ross
hea
lth a
nd s
ocia
l car
e(in
clud
ing
reim
burs
emen
t gra
nt)
4c.iv
XAg
reem
ent o
f Loc
al m
easu
re–
No.
of
em
ploy
men
t opp
ortu
nitie
s cr
eate
dfo
r ser
vice
use
rs
45Quality Health and Care Services for Vulnerable People in Enfield
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
4c.v
iiEq
uipm
ent
Obje
ctiv
e 4c
. Hel
p th
e m
ost v
ulne
rabl
e m
embe
rs o
f our
com
mun
ities
to li
ve m
ore
inde
pend
ent l
ives
Unde
rRe
view
Unde
rRe
view
Unde
rRe
view
93.5
%94
%94
.5%
2005
2010
No
of p
eopl
e re
ceiv
ing
equi
pmen
t
PAF
D54
/ BV
56 –
Item
s of
eq
uipm
ent d
eliv
ered
in 7
day
s
• In
crea
se th
e nu
mbe
r of p
eopl
e re
ceiv
ing
equi
pmen
t to
help
them
live
at h
ome
• S
peed
up
the
deliv
ery
and
colle
ctio
n of
equ
ipm
ent
Dire
ctor
of H
ealth
and
Adul
t Soc
ial C
are
ARM
Act
ion
Plan
4c.v
iiiCo
mm
issi
on a
nd m
aint
ain
a nu
mbe
r of i
nter
med
iate
care
uni
ts to
ass
ist i
n a
void
ing
hosp
ital a
dmis
sion
and
pro
vide
post
dis
char
ge s
uppo
rt
Extra
no.
of c
are
units
2005
2010
55
5
4c.ix
Expa
nd fl
oatin
g ho
usin
g re
late
d su
ppor
t for
old
er
peop
le a
nd v
ulne
rabl
e ad
ults
No.
of f
loat
ing
supp
ort p
lace
s20
0520
10tb
atb
atb
a
4c.x
Use
ass
istiv
e te
chno
logy
/ al
arm
sup
port
serv
ices
toen
able
peo
ple
to li
ve a
t hom
e w
ho w
ould
oth
erw
ise
be
unab
le to
do
so
Agre
e St
rate
gy
No.
of p
eopl
e re
ceiv
ing
supp
ort
2005
2010
X tba
tba X
tba
4c.x
i Und
erta
ke re
nova
tions
and
ada
ptat
ions
to p
eopl
e’sho
mes
, usi
ng d
isab
led
faci
litie
s gr
ants
and
hou
se p
roud
loan
sto
ena
ble
peop
le to
live
mor
e in
depe
nden
tly
Achi
evin
g fu
ll sp
eed
on
Disa
bled
Fac
ilitie
s Gr
ants
2005
2010
XAs
sist
ant D
irect
orHo
usin
g N
eeds
4d.ii
iCon
tinue
to fu
nd C
once
ssio
nary
fare
s to
enc
oura
ge o
lder
peop
le to
mak
e be
st u
se o
f pub
lic tr
ansp
ort
Annu
al p
rom
otio
n of
sch
eme
2005
2008
XX
4d.iv
Incr
ease
the
num
ber o
f vol
unte
ers
supp
ortin
g cu
ltura
l act
iviti
esN
o. o
f vol
unte
ers
train
ed a
nd o
n th
e ro
ta20
0520
0814
016
0Cu
ltura
l Stra
tegy
4d.i
Take
forw
ard
the
Olde
r Peo
ple'
s St
rate
gy to
mee
t th
e de
fined
obj
ectiv
es o
f:•
the
prom
otio
n of
act
ive
citiz
ensh
ip
• e
qual
acc
ess
to s
ervi
ces
to im
prov
e qu
ality
of l
ife
• d
esig
n of
ser
vice
s to
pro
mot
e gr
eate
r cho
ice,
co
ntro
l, au
tono
my
Impl
emen
t the
Old
er P
eopl
e's
Stra
tegy
Actio
n Pl
an20
0720
10X
XCM
B Ol
der P
eopl
e's
Cham
pion
/ St
rate
gic
Partn
ersh
ips
Man
ager
Olde
r Peo
ple'
sSt
rate
gy A
ctio
n Pl
anX
4d.ii
In p
artn
ersh
ip w
ith A
ge C
once
rn, c
ontin
ue to
dev
elop
the
mul
ti-ag
ency
Hom
e Su
ppor
t net
wor
k to
redu
ce th
e so
cial
isol
atio
n of
old
er p
eopl
e an
d im
prov
e ac
cess
to a
rang
e of
stat
utor
y an
d vo
lunt
ary
sect
or s
ervi
ces
and
supp
ort n
etw
orks
Annu
al p
rogr
amm
e of
net
wor
k ac
tiviti
es20
0520
08X
XDi
rect
or H
ealth
and
Adul
t Soc
ial C
are
X
Obje
ctiv
e 4d
. Wor
k w
ith p
artn
ers
to p
rovi
de o
lder
resi
dent
s w
ith o
ppor
tuni
ties
to p
lay
a fu
ll an
d ac
tive
part
in th
e co
mm
unity
X X tba
46 Supporting the Delivery of Excellent Services
Aim 5 Supporting the Deliveryof Excellent Services
47Supporting the Delivery of Excellent Services
Supporting the Delivery of Excellent Services
We aim to continually improve on theservices we deliver to our residents byregularly reviewing the quality of informationwe have and by challenging our ownperformance across the Council. We willensure that the Council’s financial standingis sound and it meets its statutoryobligations. We will make sure our ITinfrastructure will deliver modern and valuefor money services and that our staff aretrained to deliver good quality services.We will improve on the ways customerscan access our services and the way wecommunicate with our residents, involvingthem in service development to increaseoverall satisfaction with the Council.
What will change?
We will:• Develop a new strategy to improve
customer access to services• Further improve value for money,
efficiency and quality of services byreducing costs and improvingperformance
• Maximise the use of resources byreviewing office accommodation, waysof working, procurement and technology
• Develop the skills and knowledge of staff• Effectively engage and communicate
with communities in the development ofservices and the local area
• Work effectively with partners in thedelivery of the Community Strategy andthe Local Area Agreement
Our objectives
5a. Deliver a customer focused approachthat helps all people access councilservices.
5b. Increase the efficiency, value formoney and quality of services throughcontinuous improvement andperformance management.
5c. Communicate the council’s vision andvalues to staff, residents and partners.
5d. Empower staff to have the skills,motivation and opportunities toimprove services.
5e. Provide effective communityleadership and increase publicparticipation in the council’s decisionmaking process and local initiatives.
5f. Deliver the community strategy, localneeds and priorities by productivepartnership working.
Lead MemberCouncillor Michael LavenderCouncillor Ann ZinkinCouncillor John Jackson
Lead OfficerSheila DawsonAnn Pennell
48 Supporting the Delivery of Excellent Services
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
5a.i
Deve
lop
and
impl
emen
t new
Acc
ess
to S
ervi
ces
Stra
tegy
and
actio
n pl
an
5a.ii
Prov
ide
impr
oved
and
mor
e co
nven
ient
ly lo
cate
d ac
cess
cen
tres
Stra
tegy
and
act
ion
plan
be
ing
impl
emen
ted
2007
2008
XAs
sist
ant D
irect
orCu
stom
er S
ervi
ce,
Com
mun
icat
ions
and
Chan
ge
Civi
c Ce
ntre
2006
Sep
07X
Edm
onto
n Ce
ntre
De
c 07
2008
X
Assis
tant
Dire
ctor
Cust
omer
Ser
vice,
Com
mun
icatio
ns
and
Chan
ge
Assis
tant
Dire
ctor
Prop
erty
Med
ium
Ter
m C
apita
lan
d Fi
nanc
ial P
lan
Acce
ss to
Ser
vices
Stra
tegy
and
Act
ion
Plan
5a.ii
iIm
prov
e re
spon
se to
com
plai
nts
Num
ber o
f com
plai
nts
dete
rmin
ed
by a
n Om
buds
man
:
ongo
ing
2005
ongo
ing
2005
ongo
ing
2005
XAs
sista
nt D
irect
orRe
venu
es a
nd B
enef
itsHe
ad o
f Cus
tom
erSe
rvice
s
Head
of C
usto
mer
Serv
ices
Assis
tant
Dire
ctor
Reve
nues
and
Ben
efits
Libr
ary
Stra
tegy
Obje
ctiv
e 5a
. Del
iver
a c
usto
mer
focu
sed
appr
oach
that
hel
ps a
ll pe
ople
acc
ess
coun
cil s
ervi
ces
• M
alad
min
istra
tion
XX
X
5a.iv
Ext
erna
l acc
redi
tatio
n fo
r cus
tom
er s
ervi
ceSu
cces
sful
Acc
ess
to S
ervic
es in
spec
tion
XAs
sista
nt D
irect
or C
usto
mer
Serv
ice, C
omm
unica
tions
and
Chan
ge
5a.v
Incr
ease
the
num
ber o
f ind
epen
dent
ly q
ualit
y as
sure
dse
rvic
es a
cros
s th
e co
unci
l Ad
ditio
nal Q
ualit
y M
anag
emen
t Sy
stem
s aw
ards
22
tba
Assis
tant
Dire
ctor
Corp
orat
e Im
prov
emen
t
Assis
tant
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ctor
Sch
ool
Effe
ctive
ness
and
Inclu
sion
Assis
tant
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ctor
Corp
orat
e Im
prov
emen
t
Envir
onm
ent M
anag
emen
t Sys
tem
IS
O 14
001
12
tba
11
1
Ques
t acc
redi
tatio
n (sp
orts
and
leisu
re)
Succ
essf
ul B
eaco
n st
atus
Min
60%
Min
70%
Assi
stan
t Dire
ctor
Hu
man
Res
ourc
esCu
stom
er s
ervi
ce a
war
ds30
3030
• L
ocal
set
tlem
ent
1313
13
% o
f sta
ge 1
com
plai
nts
resp
onde
d to
with
in 1
5 da
ys95
%95
%95
%
BV 4
% o
f com
plai
nant
s sa
tisfie
d w
ithth
e ha
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thei
r com
plai
nt31
%32
%34
%
Laun
ch n
ew c
ompl
aint
s sy
stem
lin
ked
to C
RMX
Incr
ease
role
of l
ibra
ries
(Libr
ary
Stra
tegy
)X
XX
49Supporting the Delivery of Excellent Services
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
5a.v
i Inc
reas
e cu
stom
er s
elf-s
ervi
ce a
nd c
hoic
e by
impr
ovin
gac
cess
to, a
nd th
e de
liver
y of
ser
vice
s th
roug
h th
e w
ebsi
te a
ndIC
T.
Uniq
ue u
sers
on
corp
orat
e w
ebsi
te55
9526
7217
89TB
CAs
sist
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irect
orCu
stom
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ervi
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Com
mun
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and
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geHe
ad o
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tom
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rvic
es
Acce
ss to
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vice
sSt
rate
gy a
nd A
ctio
nPl
an
9455
44
Num
ber o
f cus
tom
ers
self-
serv
ing
thro
ugh
e-fo
rms
on th
e w
ebsi
te
(bas
ed o
n 05
/06
base
line)
850
1000
1300
Num
ber o
f cus
tom
er in
tera
ctio
ns u
sing
IVR
tele
phon
y sy
stem
s10
000
1500
020
000
Obje
ctiv
e 5a
. Del
iver
a c
usto
mer
focu
sed
appr
oach
that
hel
ps a
ll pe
ople
acc
ess
coun
cil s
ervi
ces
5a.v
ii Fu
rther
impr
ove
perfo
rman
ce a
gain
st s
tand
ards
acr
oss
the
Coun
cil
Answ
er 8
0% o
f cal
ls to
the
Cust
omer
Serv
ice
Cent
re w
ithin
20s
econ
ds80
85He
ad o
f Cus
tom
erSe
rvic
esAc
cess
to S
ervi
ces
Stra
tegy
and
Act
ion
Plan
90
£7m
£7m
£7m
3%3%
3%
Aban
done
d ca
ll ra
te a
t the
Cus
tom
erSe
rvic
e Ce
ntre
s<1
0%<8
%<7
%
% o
f tra
nsac
tiona
l cal
ls d
ealt
with
at
the
first
poi
nt o
f con
tact
8083
85
Roll
out C
RM to
libr
arie
sX
X
Furth
er d
evel
op e
mai
l man
agem
ent a
ndlin
k to
CRM
sys
tem
X
% o
f res
iden
ts li
stin
g th
e w
ebsi
te a
s a
pref
erre
d so
urce
of i
nfor
mat
ion
20%
22%
24%
ongo
ing
2006
ongo
ing
2006
2008
2005
5b.i
Impl
emen
t the
Cou
ncil'
s Ch
ange
pro
gram
me,
in
parti
cula
r the
Effi
cien
cy s
trand
look
ing
at s
hare
d se
rvic
es,
valu
e fo
r mon
ey re
view
s, m
obile
/ re
mot
e w
orki
ng a
nd
info
rmat
ion
man
agem
ent
Effic
ienc
y Bo
ard
to o
vers
ee d
eliv
ery
of3
year
sav
ings
pro
gram
me
2006
2009
XX
Dire
ctor
of F
inan
ce
and
Corp
orat
e Re
sour
ces
Assi
stan
t Dire
ctor
Cust
omer
Ser
vice
sCo
mm
unic
atio
ns
and
Chan
ge
Chan
ge P
rogr
amm
eX
5b.ii
The
Pro
perty
Stra
tegy
- To
be
revie
wed
follo
win
g th
e am
alga
mat
ion
of th
e de
liver
y of
the
Prop
erty
Stra
tegy
with
the
Plac
e Sh
apin
g Ag
enda
beg
inni
ng w
ith th
e re
view
of P
onde
rs E
nd
Disp
osal
s
Rent
al in
com
e in
crea
ses
(com
mer
cial)
Assi
stan
t Dire
ctor
Prop
erty
Med
ium
Ter
m C
apita
lan
d Fi
nanc
ial P
lan
To b
e ag
reed
with
Plac
e Sh
apin
gAg
enda
onc
eLA
As a
re a
dopt
ed
Obje
ctiv
e 5b
. Inc
reas
e th
e ef
ficie
ncy,
val
ue fo
r mon
ey a
nd q
ualit
y of
ser
vice
s th
roug
h co
ntin
uous
impr
ovem
ent a
nd p
erfo
rman
ce m
anag
emen
t
50 Supporting the Delivery of Excellent Services
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
5b.ii
iPro
mot
e so
und
finan
cial
man
agem
ent a
nd e
ffici
ent u
seof
reso
urce
s•
Impr
ove
the
man
agem
ent a
nd m
onito
ring
of th
e Co
unci
l’sfin
anci
al s
yste
ms
Exte
rnal
aud
itor’s
opi
nion
– n
o se
rious
wea
knes
s id
entif
ied
2005
Ongo
ing
2005
Ongo
ing
Assi
stan
t Dire
ctor
Fina
nce
CPA
Audi
tor
Judg
emen
t
5b.v
i Max
imis
e co
llect
ion
of h
ousi
ng re
nts,
bus
ines
s ra
tes,
Coun
cil T
ax a
nd H
ousi
ng B
enef
it ov
erpa
ymen
ts b
yco
nsol
idat
ing
team
s an
d up
grad
ing
syst
ems
BV 6
6a -
% o
f ren
t col
lect
ed
Assi
stan
t Dire
ctor
Reve
nues
and
Ben
efits
5b.iv
Impr
ove
the
spee
d of
pro
cess
ing
invo
ices
% o
f inv
oice
s th
at w
ere
paid
in 3
0 da
ysof
rece
ipt b
y th
e au
thor
ity
5b.v
Impr
ove
the
robu
stne
ss o
f the
med
ium
term
fina
ncia
l pla
nan
d de
velo
p lo
nger
term
fina
ncia
l pla
nnin
gAl
l sig
nific
ant f
inan
cial
risk
s id
entif
ied
and
ackn
owle
dged
Obje
ctiv
e 5b
. Inc
reas
e th
e ef
ficie
ncy,
val
ue fo
r mon
ey a
nd q
ualit
y of
ser
vice
s th
roug
h co
ntin
uous
impr
ovem
ent a
nd p
erfo
rman
ce m
aang
emen
t
Coun
cil Ta
x be
low
out
er L
ondo
n av
erag
e
Prud
ent l
evel
of b
alan
ces:
£10
m m
in.
gene
ral b
alan
ces
Ongo
ing
2005
Ongo
ing
2005
97%
97.2
5%97
.5%
BV 6
6b –
No.
tena
nts
mor
e th
an 7
wee
ks in
arre
ars
as %
of a
ll te
nant
s7.
3%7.
0%6.
8%
BV 6
6c %
tena
nts
in a
rrear
s se
rved
with
not
ices
of s
eeki
ng p
osse
ssio
n
BV 6
6d -
% te
nant
s ev
icte
d fo
r ren
tar
rear
s
BV 1
0 - %
of b
usin
ess
rate
s co
llect
ed
BV 9
% o
f cou
ncil
tax
colle
cted
BV 7
9bi A
mou
nt o
f hou
sing
ben
efit
reco
vere
d as
dee
med
reco
vera
ble
14%
13%
12%
0.39
%0.
35%
0.30
%
99%
99.1
%99
.2%
96.4
%96
.65%
96.9
%
62%
63%
64%
BV 7
9bii
Hous
ing
bene
fit re
cove
red
as%
of t
otal
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sing
Ben
efit
over
paym
ent d
ebt o
utst
andi
ng
21%
25%
26%
BV 7
9 b
Hous
ing
Bene
fit w
ritte
n of
f as
% o
f tot
al H
ousi
ng b
enef
it de
bt o
utst
andi
ng
20%
15%
10%
X X X X
X X X X
X X X X
51Supporting the Delivery of Excellent Services
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
5b.v
ii Us
e ex
tern
al a
udit
reco
mm
enda
tions
to im
prov
e th
eCo
unci
l’s p
roce
dure
s an
d co
ntro
l env
ironm
ent
Exte
rnal
aud
itors
opi
nion
–
no a
dver
se c
omm
ent
2005
Ongo
ing
Assi
stan
t Dire
ctor
Fina
nce
5b.v
iii Im
prov
e th
e Co
unci
l’s p
roce
dure
s fo
r clo
sing
the
Acco
unts
in a
ccor
danc
e w
ith re
vise
d Go
vern
men
t dea
dlin
esAc
coun
ts c
lose
d ea
rlier
:
• 2
006/
07 (3
0 Ju
ne 2
007)
• 2
007/
08 (3
0 Ju
ne 2
008)
Obje
ctiv
e 5b
. Inc
reas
e th
e ef
ficie
ncy,
val
ue fo
r mon
ey a
nd q
ualit
y of
ser
vice
s th
roug
h co
ntin
uous
impr
ovem
ent a
nd p
erfo
rman
ce m
aang
emen
t
Ongo
ing
2005
Assi
stan
t Dire
ctor
Audi
t and
Ris
kM
anag
emen
t
5b.ix
Rev
isit
all e
xist
ing
serv
ice
busi
ness
pla
ns to
ens
ure
that
actio
n pl
ans
exis
t to
miti
gate
risk
Info
rm M
embe
rs a
nd m
anag
emen
t of c
urre
nt ri
sk
man
agem
ent a
rrang
emen
ts to
ens
ure
corp
orat
e co
nsis
tenc
y
% o
f effe
ctiv
e ac
tion
plan
s
Dire
ctor
of F
inan
ce a
ndCo
rpor
ate
Reso
urce
sCP
A Co
rpor
ate
Asse
ssm
ent
Actio
n Pl
an
5b.x
Pro
mot
e an
d im
prov
e Va
lue
for M
oney
(VFM
) acr
oss
the
Coun
cil
Effic
ienc
y ga
ins
achi
eved
p.a
5b.x
i Pro
cure
men
t: co
nsol
idat
e im
prov
emen
ts to
pro
cess
esan
d ou
tcom
es.
Achi
eve
targ
et s
avin
gs
Savi
ngs
achi
eved
Com
preh
ensi
ve b
riefin
gsOn
goin
g20
05
Ongo
ing
2006
% P
Is im
prov
ing
p.a.
(see
5b.
xvi)
Reta
in a
sco
re o
f 3 in
the
VFM
ju
dgem
ent i
n th
e Us
e of
reso
urce
s sc
ore
Com
pila
tion
of n
ew U
nit C
ost
com
paris
ons
usin
g th
e 'Fo
ur
Quad
rant
s' m
atrix
Com
plet
ion
of V
FM s
elf-a
sses
smen
ts in
thre
e ye
arly
cyc
le a
nd in
tegr
atio
n of
proc
ess
with
ann
ual B
udge
t and
MTF
S
2006
Ongo
ing
X X X X X
X X X X X
X X X X
52 Supporting the Delivery of Excellent Services
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
5b.x
ii Pr
ovid
e an
effi
cien
t and
resp
onsi
ve b
enef
its s
ervi
ce b
y:Ac
hiev
e pe
rform
ance
sta
ndar
d20
0520
0885
%90
%As
sist
ant D
irect
orRe
venu
es a
nd B
enef
its90
%
85%
90%
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Obje
ctiv
e 5b
. Inc
reas
e th
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ficie
ncy,
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ue fo
r mon
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ualit
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vice
s th
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h co
ntin
uous
impr
ovem
ent a
nd p
erfo
rman
ce m
aang
emen
t
•St
rivin
g to
mee
t all
Depa
rtmen
t of W
ork a
nd P
ensio
ns
stan
dard
sBV
76
– Ho
usin
g be
nefit
sec
urity
•Re
plac
ing
outd
ated
coun
cil ta
x / b
enef
its IT
syst
em w
hilst
m
inim
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uptio
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per
form
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•Co
ntin
ue to
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emen
t mea
sure
s to
max
imise
the
take
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genu
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ntitl
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PM13
No.
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laim
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inve
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r 100
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•Im
plem
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ew Lo
cal H
ousin
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low
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ud in
vest
igat
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1414
14
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raud
pro
secu
tions
& s
anct
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000
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load
BV 7
8 –
Spee
d of
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-PM
1 N
ew b
enef
it cl
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s
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5N
otifi
catio
n of
cha
nge
of
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umst
ance
s
BV 7
9 –
Accu
racy
of P
roce
ssin
g
4.3
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4.3
2826
25
PM6
% o
f cas
es fo
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98.6
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rpay
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Over
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tifie
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ffice
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rvice
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tisfa
ction
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53Supporting the Delivery of Excellent Services
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
5b.x
iii A
dher
e to
Bes
t Val
ue a
nd g
ood
perfo
rman
cem
anag
emen
t acr
oss
the
orga
nisa
tion
• C
MB
and
DMTs
to c
ontin
ue to
revi
ew p
erfo
rman
ce o
n a
mon
thly
and
qua
rterly
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is
• M
embe
rs re
view
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form
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a qu
arte
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asis
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r Bes
t Val
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ub C
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and
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ld A
ctio
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evie
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erfo
rmin
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s as
par
t of a
nnua
l wor
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ogra
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e
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plem
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onito
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prov
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4
Mon
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88
8
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ctiv
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rted
88
8
Obje
ctiv
e 5b
. Inc
reas
e th
e ef
ficie
ncy,
val
ue fo
r mon
ey a
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ualit
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vice
s th
roug
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ntin
uous
impr
ovem
ent a
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erfo
rman
ce m
aang
emen
t
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terly
mon
itorin
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ports
44
4
Num
ber o
f pan
el m
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gs th
at
scru
tinis
e pe
rform
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1818
18
Agre
e se
t of k
ey p
erfo
rman
ce
indi
cato
rsX
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blis
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nual
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cess
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etab
le a
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idan
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No. o
f BVP
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endm
ents
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win
g au
dit
54
2
No.
of B
VPI q
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00
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in th
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y CM
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as a
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te D
ata
Qual
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e ac
tion
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onito
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by th
e In
form
atio
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vern
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Boa
rd
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of s
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entre
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nsan
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year
6568
75
Annu
al re
view
of c
ompa
rativ
e pe
rform
ance
11
1
Ongo
ing
2005
54 Supporting the Delivery of Excellent Services
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0Ob
ject
ive
5b. I
ncre
ase
the
effic
ienc
y, v
alue
for m
oney
and
qua
lity
of s
ervi
ces
thro
ugh
cont
inuo
us im
prov
emen
t and
per
form
ance
maa
ngem
ent
All C
MB
and
Cabi
net r
epor
ts to
inclu
deas
sess
men
t of p
oten
tial i
mpa
ct o
n pe
rform
ance
whe
re a
ppro
pria
te
XX
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duce
per
form
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agem
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indu
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oces
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ts o
f sum
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S sy
stem
dev
elop
ed to
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ove
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ytic
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velo
p ne
w w
ays
of p
rese
ntin
g pe
rform
ance
on
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Web
2 X X
22
5b.x
ivCo
ntin
ue to
rais
e M
embe
r and
sta
ff aw
aren
ess
of
perfo
rman
ce m
anag
emen
t and
impr
ove
pres
enta
tion
of
perfo
rman
ce in
form
atio
n
• P
ublis
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rvic
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c an
nual
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form
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sum
mar
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and
info
rmat
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s
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ontin
ue th
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velo
pmen
t of a
n ef
fect
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CPM
S sy
stem
toen
able
per
form
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dat
a to
be
shar
ed a
cros
s th
e Co
unci
l
Annu
al tr
aini
ng p
rogr
amm
e
Audi
t of c
ross
cou
ncil
appr
oach
Prog
ram
me
of ta
ilore
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orks
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be
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deve
lope
d
11
1
11
1
XX
X
• D
evel
op m
anag
ers'
core
per
form
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man
agem
ent
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pete
nces
to e
nsur
e co
nsis
tent
and
rigo
rous
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roac
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ing
2005
Ongo
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Assi
stan
t Dire
ctor
Corp
orat
e Im
prov
emen
t
CPA
Corp
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e As
sess
men
tAc
tion
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Acce
ss to
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e Co
unci
l who
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n in
trane
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ake
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ll da
ta c
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ntly
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ight
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a th
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Mak
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easu
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e LG
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Serv
ices t
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tate
ther
e is
a di
rect
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se th
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PG
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vIm
prov
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arin
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info
rmat
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unci
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trane
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ervi
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te th
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trane
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perc
enta
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asel
ine
LSPG
link
ed to
ser
vice
s: L
SPG,
the
auth
orita
tive
addr
ess
for
the
Coun
cil,
can
be a
cces
sed
thro
ugh
two
met
hods
.
1. D
irect
link
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the
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.
2. D
irect
link
with
an
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look
-up
addr
ess
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ch
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sed
in e
-form
s
Assi
stan
t Dire
ctor
Stra
tegy
and
Sup
port
(ESS
P)
Mon
itorin
g Sy
stem
GIS
Proj
ect B
oard
ICT
Road
map
X
55Supporting the Delivery of Excellent Services
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
5b.x
viIm
plem
ent e
-recr
uitm
ent p
ilot a
nd e
xten
d ac
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the
coun
cil f
or o
ffice
r pos
ts%
job
appl
icatio
ns re
ceive
d el
ectro
nica
lly
Aver
age
time
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n to
recr
uit t
o a
post
2006
2009
6070
Assi
stan
t Dire
ctor
Hum
an R
esou
rces
tba
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tba
tba
Obje
ctiv
e 5b
. Inc
reas
e th
e ef
ficie
ncy,
val
ue fo
r mon
ey a
nd q
ualit
y of
ser
vice
s th
roug
h co
ntin
uous
impr
ovem
ent a
nd p
erfo
rman
ce m
aang
emen
t
5b.x
viiA
ddre
ss re
crui
tmen
t and
rete
ntio
n is
sues
in
prio
rity
serv
ices
Prop
ortio
n of
age
ncy
soci
al w
orke
rs in
pr
iorit
y se
rvic
es20
0620
09tb
atb
atb
a
5b.x
viii
Redu
ce c
osts
of a
genc
y st
aff t
hrou
gh e
ffect
ive
supp
lier m
anag
emen
tCo
st re
duct
ions
2006
2009
tba
tba
tba
5b.x
ix S
uppo
rt re
mot
e/m
obile
wor
king
thro
ugh
the
intro
duct
ion
of n
ew p
olic
ies
and
proc
edur
esN
o st
aff w
orki
ng re
mot
ely
2006
2009
tba
tba
tba
5b.x
x De
velo
p an
org
anis
atio
nal c
ultu
re th
at p
rom
otes
ex
celle
nce
in p
eopl
e an
d pe
rform
ance
man
agem
ent
% st
aff w
ho re
ceive
ann
ual a
ppra
isal a
nd
use
com
pete
nces
and
dev
elopm
ent p
lannin
g
% p
olic
ies
/ wor
king
pra
ctic
es re
view
edan
d re
laun
ched
2006
2008
8510
010
0
5b.x
xi Im
prov
e le
vels
of a
ttend
ance
- m
anag
ers
to h
ave
dire
ctac
cess
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taff
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57Supporting the Delivery of Excellent Services
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59Supporting the Delivery of Excellent Services
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on re
sear
ch in
toth
e st
reng
ths
of e
xist
ing
partn
ersh
ips
in E
nfie
ldRe
port
prod
uced
X
Orga
nise
an
autu
mn
even
t to
take
repo
rt re
com
men
datio
ns fo
rwar
dX
5f.ii
Enfie
ld C
ompa
ct /
wor
k w
ith th
e co
mm
unity
and
vo
lunt
ary
sect
or:
2005
2008
60 Economically Successful and Socially Inclusive
Aim 6 Economically Successfuland Socially Inclusive
61Economically successful and socially inclusive
Economically Successful and Socially
Inclusive
We aim to work with our partners togenerate and develop sustainable long-term economic prosperity and social well-being for the borough and develop acohesive community. We will continue toimprove facilities for families andencourage investment that will createemployment. The number of people livingin temporary accommodation will bereduced and we will ensure councilhomes will be improved.
What will change?
We will:• Achieve “2” stars for housing by
improving services, community safetyon estates and increasing tenantinvolvement and satisfaction
• Work towards achieving the DecentHomes standard for tenants andleaseholders.
• Open the Angel Centre in Summer 2007to support parents, children and youngpeople
• Support an increase in business start-ups and help to sustain smallbusinesses in Enfield
• Work with the voluntary sectors toencourage volunteering in Enfield andincrease the number of volunteer schoolgovernors, special constables,magistrates and prison visitors.
• Develop a new place shaping strategy,including area action plans
• Open a new centre for housingmanagement services to tenants
Our objectives
6a. Work to develop a prosperous localeconomy with our partners.
6b. Promote opportunities foremployment by encouraging businessgrowth, skills, training and by reducingbarriers to work.
6c. Improve deprived neighbourhoods byworking with our partners and thelocal community.
6d. Tackle discrimination, promoteequality of access and good relationsbetween all groups in the community.
6e. Improve the quality of housing in theborough through partnership working.
6f. Promote healthier communitiesthrough effective partnership working.
Lead MemberCouncillor John JacksonCouncillor Matthew Laban
Lead OfficerJohn PryorAnn Pennell
62 Economically Successful and Socially Inclusive
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
6a.i
Cont
inue
to w
ork
with
nei
ghbo
urin
g bo
roug
hs, k
ey
agen
cies
and
the
sub
regi
on to
pro
mot
e ec
onom
ic
deve
lopm
ent i
n no
rth L
ondo
n
Cont
ribut
e to
the
prod
uctio
n of
st
rate
gies
for t
he a
lloca
tion
of e
xter
nal
fund
ing
sour
ces
for t
he s
ub-re
gion
2005
2008
XHe
ad o
f Eco
nom
icDe
velo
pmen
tTh
e ER
DF O
bjec
tive
2St
rate
gy fo
r Lon
don
The
LDA
Sing
lePr
ogra
mm
e
6a.ii
Ado
pt s
patia
l pla
nnin
g po
licie
s to
pro
mot
e a
sust
aina
ble
and
pros
pero
us lo
cal e
cono
my,
incl
udin
g re
vita
lised
tow
n ce
ntre
s
See
Aim
1 ob
ject
ive
1f fo
r det
ails
on
Loca
l Dev
elop
men
t Fra
mew
ork
2005
2008
XHe
ad o
f Pla
nnin
g,Po
licy,
Proj
ects
an
d De
sign
Loca
l Dev
elop
men
tFr
amew
ork
Obje
ctiv
e 6a
. Wor
k to
dev
elop
a p
rosp
erou
s lo
cal e
cono
my
with
our
par
tner
s
6a.ii
i Con
tinue
to p
ress
cen
tral g
over
nmen
t, Tf
L an
d th
e GL
Afo
r im
prov
emen
ts to
the
Nor
th C
ircul
ar R
oad
(A40
6) (s
ee A
im
1 ob
ject
ive
1e fo
r det
ails
on
Enfie
ld’s
trans
port
plan
s)
Impr
ovem
ents
to A
406
und
erta
ken
Arra
nge
annu
al m
eetin
gs o
f lea
d m
embe
rs in
nei
ghbo
urin
g bo
roug
hs
2005
Ongo
ing
XX
Loca
l Im
plem
enta
tion
Plan
6a.iv
Ful
ly u
tilis
e br
ownf
ield
site
s an
d en
hanc
e ol
der i
ndus
trial
esta
tes
to a
chie
ve th
e Co
unci
l’s s
usta
inab
le c
omm
uniti
esob
ject
ives
and
reta
in a
nd d
evel
op e
mpl
oym
ent o
ppor
tuni
ties
Secu
re re
-dev
elop
men
t of 3
.6 h
ecta
resi
te in
Brim
sdow
n cr
eatin
g 40
0 ne
w jo
bop
portu
nitie
s (L
DA)
Prom
otio
n of
mix
ed u
se d
evel
opm
ent a
tIn
nova
Par
k
Com
plet
e th
e fo
ur c
urre
nt i
ndus
trial
esta
te im
prov
emen
ts
2005
2008
2005
2007
X X
X
Head
of E
cono
mic
Deve
lopm
ent
Assi
stan
t Dire
ctor
Child
ren'
s Ac
cess
an
d Su
ppor
t
Assi
stan
t Dire
ctor
Reso
urce
s an
d As
set
Man
agem
ent
Educ
atio
nDe
velo
pmen
t Pla
n
LDA
Priv
ate
sect
or
ERDF
, LDA
, LBE
ca
pita
l gra
nts
6b.i
Offe
r tas
ter p
rogr
amm
es a
nd a
cces
s co
urse
s to
peo
ple
who
may
be
inte
rest
ed in
retra
inin
g as
chi
ldca
re w
orke
rs –
in
par
ticul
ar re
turn
ers
to w
ork
6b.ii
All
OfST
ED re
gist
ered
chi
ldca
re in
the
boro
ugh
is o
ffere
dpr
ofes
sion
al d
evel
opm
ent t
rain
ing
thro
ugh
EYDC
P in
ord
er
to h
elp
them
rais
e an
d m
aint
ain
stan
dard
s an
d m
eet
grow
th d
eman
ds
6b.ii
i Im
prov
e sc
hool
site
s to
ena
ble
deliv
ery
of e
xten
ded
scho
ols,
fam
ily le
arni
ng a
nd y
outh
incl
usio
n pr
ovis
ion
incl
udin
g
Shor
t tas
ter s
essi
ons
2005
2008
100
100
Exte
nded
tast
er s
essi
ons
60 15%
100%
60 28%
100%
tba
tba
38%
100%
BV19
2a –
av.
Days
acc
ess t
o re
leva
nttra
inin
g an
d de
velo
pmen
t per
pra
ctiti
oner
deliv
erin
g Fo
unda
tion
Stag
e ed
ucat
ion.
(BVP
I192
a re
plac
ed b
y 222
a)BV
222
Qual
ity o
f ear
ly ye
ars a
nd
child
care
lead
ersh
ip
BV 1
92b
– Av
. No
of Q
TS te
ache
rs p
er 1
0no
n-m
aint
aine
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tting
s. Re
plac
ed b
yBV
PI22
2b -
qual
ity o
f ear
ly ye
ars a
ndch
ildca
re le
ader
ship
- po
st g
radu
ate
inpu
t
Oasis
Trus
t City
Aca
dem
y ope
n
Obje
ctiv
e 6b
. Pro
mot
e op
portu
nitie
s fo
r em
ploy
men
t by
enco
urag
ing
busi
ness
gro
wth
, ski
lls, t
rain
ing
and
by re
duci
ng b
arrie
rs to
wor
k
X
63Economically Successful and Socially Inclusive
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
6b.iv
Red
uce
the
rate
of w
orkl
essn
ess
and
impr
ove
the
empl
oym
ent r
ate
of d
isad
vant
aged
gro
ups
No.
of l
ocal
resi
dent
s in
em
ploy
men
t20
0620
10n/
a20
%LA
A Pu
mp
Prim
eHe
ad o
f Sus
tain
able
Com
mun
ities
Sust
aini
ng C
omm
uniti
esin
Enf
ield
; Loc
al A
rea
Agre
emen
t
20%
6bvi
.As
the
boro
ugh'
s la
rges
t em
ploy
er, d
evel
op a
wor
kfor
ceth
at re
flect
s th
e di
vers
ity o
f the
loca
l com
mun
ity
• W
ork
in p
artn
ersh
ip w
ith J
ob C
entre
s an
d ot
her a
genc
ies,
appl
icat
ions
from
the
BME
popu
latio
n in
the
loca
lco
mm
unity
are
act
ivel
y en
cour
aged
BVPI
s:
11a
wom
en in
top
5% e
arne
rs
11b
BME
staf
f in
seni
or m
anag
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t
49.5
0%49
.80%
Assi
stan
t Dire
ctor
Hum
an R
esou
rces
50.0
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11.0
0%12
.00%
13.0
0%
6b.v
Prom
ote
the
grow
th a
nd s
usta
inab
ility
of e
nter
pris
e an
d sm
all b
usin
esse
s
No.
of s
usta
inab
le s
tart-
up b
usin
esse
scr
eate
d20
0620
10
2007
2008
2007
2008
2007
2010
5151
LAA
Pum
p Pr
ime,
Ente
rpris
e En
field
LAA
Pum
p Pr
ime,
Ente
rpris
e En
field
No.
of s
usta
inab
le m
icro
busi
ness
essu
ppor
ted
8990
Obje
ctiv
e 6b
. Pro
mot
e op
portu
nitie
s fo
r em
ploy
men
t by
enco
urag
ing
busi
ness
gro
wth
, ski
lls, t
rain
ing
and
by re
duci
ng b
arrie
rs to
wor
k
Proc
urem
ent c
ompl
eted
Inte
rven
tion
begi
nsX X
New
Stra
tegy
and
ass
ocia
ted
actio
npl
an a
dopt
ed b
y Co
unci
l and
par
tner
sX
Crea
tion
of a
pla
ce s
hapi
ng v
isio
n an
dac
tion
plan
for P
onde
rs E
ndX
• W
ork
with
the
Lear
ning
and
Ski
lls C
ounc
il to
sup
port
the
empl
oym
ent o
f you
ng p
eopl
e th
roug
h th
e Pu
blic
Sec
tor
Appr
entic
eshi
ps
• T
hrou
gh b
asic
ski
lls tr
aini
ng a
nd a
ctiv
e us
e of
app
rais
al a
ndde
velo
pmen
t pla
ns, f
acili
tate
inte
rnal
pro
mot
ion
espe
cial
lyof
BM
E st
aff a
nd w
omen
16a
Disa
bled
em
ploy
ees
%3.
00%
3.25
%3.
75%
17X
BME
empl
oyee
s %
21.0
0%22
.00%
23.0
0%
Num
ber o
f Pub
lic S
ecto
r App
rent
ices
tba
tba
tba
Sep
04Ap
r 08
2006
2008
6c.i
Max
imis
e im
pact
of N
eigh
bour
hood
Ren
ewal
(LAA
)
•Im
plem
ent o
ne w
ell d
esig
ned
inte
rven
tion
(OLI
) to
crea
te a
mor
e fo
cuse
d im
pact
(low
inco
me
and
child
pov
erty
)
NRF
exp
endi
ture
with
in ta
rget
or a
spr
ofile
d by
GOL
XN
RF F
undi
ngHe
ad o
f Sus
tain
able
Com
mun
ities
6c.ii
Cons
ult o
n th
e Co
unci
l's n
ew v
isio
n fo
r the
Bor
ough
'Sha
ping
Enf
ield
's Fu
ture
'
• D
evel
opm
ent,
cons
ulta
tion
with
the
com
mun
ity a
nd
impl
emen
tatio
n of
a n
ew R
egen
erat
ion
Stra
tegy
for t
heBo
roug
h 'S
hapi
ng E
nfie
ld's
Com
mun
ities
'
• U
nder
take
a p
ilot p
lace
sha
ping
exe
rcis
e in
Pon
ders
End
The
Trip
le A
rc v
isio
n co
nsul
ted
on a
spa
rt of
the
LDF
Core
Stra
tegy
Issu
esan
d Op
tions
con
sulta
tion
(see
Aim
1, o
bjec
tive
f)
Assi
stan
t Dire
ctor
Plan
ning
and
Tran
spor
tatio
n
One
Larg
eIn
terv
entio
n Ac
tion
Plan
LDF
Shap
ing
Enfie
ld's
Com
mun
ities
Shap
ing
Enfie
ld's
Com
mun
ities
, LDF
, ot
her C
ounc
il St
rate
gies
as a
ppro
pria
te.
Obje
ctiv
e 6c
. Im
prov
e de
priv
ed n
eigh
bour
hood
s by
wor
king
with
our
par
tner
s an
d th
e lo
cal c
omm
unity
64 Economically Successful and Socially Inclusive
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
6c.ii
i To
wor
k in
par
tner
ship
with
the
volu
ntar
y an
d co
mm
unity
sect
or to
ens
ure
thei
r inc
lusio
n in
join
tly d
evel
opin
g Ch
ange
-Up
6c.iv
Deve
lop
and
impl
emen
t effe
ctiv
e pe
rform
ance
man
agem
ent a
nd a
rrang
emen
ts
6c.v
Empo
wer
loca
l peo
ple
to h
ave
a gr
eate
r voi
ce a
nd
influ
ence
ove
r loc
al d
ecsi
on m
akin
g an
d th
e de
liver
y of
se
rvic
es -
NRF
out
com
e
Com
plet
ion
of V
CS s
ocia
l exc
lusi
on g
apan
alys
is o
n BM
E gr
oups
X
Impr
oved
out
com
es fo
r loc
al re
side
nts
Esta
blish
base
line
2% (+
)2%
(+)
LAA
SC-D
3 %
of V
CS g
roup
s an
d so
cial
ent
erpr
ises
acc
essi
ngca
paci
ty b
uild
ing
help
in th
e pa
st y
ear
Smal
l gro
ups
Cons
ortia
Soci
al e
nter
pris
es
Incr
ease
d sa
tisfa
ctio
nEs
tabl
ishba
selin
e2%
(+)
2% (+
)
Com
plet
ion
of V
CS s
ocia
l exc
lusi
on g
apan
alys
is fo
r dis
abili
ty a
nd lo
ng te
rmill
ness
Com
preh
ensi
ve c
apac
ity re
view
of
VCS
X
X
Head
of S
usta
inab
leCo
mm
uniti
es
Obje
ctiv
e 6c
. Im
prov
e de
priv
ed n
eigh
bour
hood
s by
wor
king
with
our
par
tner
s an
d th
e lo
cal c
omm
unity
2006
2009
2006
2009
2006
2009
1010
22
55
6d.i
Impl
emen
t the
Cou
ncil
Com
mun
ity C
ohes
ion
Stra
tegy
Publ
icat
ion
of C
omm
unity
Co
hesi
on S
trate
gy
Impl
emen
t Com
mun
ity C
ohes
ion
Stra
tegy
Act
ion
Plan
mon
itorin
g sy
stem
2007
2010
XDi
rect
or P
erfo
rman
cePa
rtner
ship
and
Pol
icy
XX
Obje
ctiv
e 6d
. Tac
kle
disc
rimin
atio
n, p
rom
ote
equa
lity
of a
cces
s an
d go
od re
latio
ns b
etw
een
all g
roup
s in
the
com
mun
ity
6d.ii
Com
plia
nce
with
the
Disa
bilit
y Di
scrim
inat
ion
Act 2
005,
Equa
lity
Act 2
006,
Rac
e Re
latio
ns A
men
dmen
t Act
200
0BV
PI 2
b Du
ty to
pro
mot
e ra
ce e
qual
ity
100%
100%
100%
XX
X
2005
2009
Publ
icat
ion
of A
nnua
l Equ
ality
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eme
BV 1
56 -
% o
f aut
horit
y’s b
uild
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open
to th
e pu
blic
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all
publ
icar
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suita
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and
acce
ssib
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sabl
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eopl
e
Dire
ctor
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form
ance
Partn
ersh
ip a
nd P
olic
yAs
sist
ant D
irect
orPr
oper
ty
90%
90%
95%
65Economically Successful and Socially Inclusive
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0Ob
ject
ive
6d. T
ackl
e di
scrim
inat
ion,
pro
mot
e eq
ualit
y of
acc
ess
and
good
rela
tions
bet
wee
n al
l gro
ups
in th
e co
mm
unity
Dire
ctor
Per
form
ance
Partn
ersh
ip a
nd P
olic
yAu
dit o
f per
form
ance
aga
inst
the
Stan
dard
com
plet
edX
BVPI
2a
Equa
lity
Stan
dard
for
Loca
l Gov
ernm
ent
34
4
Asse
ss w
ork
need
ed to
reac
h le
vel 4
X
6d.ii
i Ach
ieve
leve
l 3 o
f the
Equ
ality
Sta
ndar
d fo
r Loc
alGo
vern
men
t. Th
e St
anda
rd a
pplie
s to
cor
pora
te, d
epar
tmen
tal
and
serv
ice
actio
ns re
latin
g to
race
, dis
abili
ty a
nd g
ende
r20
0520
08
Dire
ctor
Per
form
ance
Partn
ersh
ip a
nd P
olic
yCo
mm
unity
Stra
tegy
ESP
Equa
litie
s Ac
tion
plan
com
plet
eX
Mon
itor p
rogr
ess
agai
nst t
he E
SPAc
tion
Plan
XX
6d.iv
Dev
elop
an
equa
litie
s fra
mew
ork
for t
he E
nfie
ld
Stra
tegi
c Pa
rtner
ship
2005
2008
Com
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Actio
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Key
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priv
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• Is
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for H
MOs
BV 6
4 –
No.
priv
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sect
or v
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tdw
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gs re
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orde
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tba
tba
2005
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X6e
.xi E
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s an
d le
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olde
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njoy
impr
oved
sa
tisfa
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he p
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resi
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in
volv
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t stra
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Achi
evem
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f 2*
ratin
g (in
spec
tion
date
Nov
200
7)
n/a
n/a
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Ten
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atis
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s
n/a
n/a
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land
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n/a
n/a
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4c –
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non
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n/a
n/a
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5a –
Ten
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atis
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– w
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ties
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artic
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opp
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BME
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n/a
n/a
66%
BV 7
5c –
opp
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r par
ticip
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E te
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s
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ent
Fram
ewor
k fo
r inc
lusi
on in
maj
orpl
anni
ng in
itiat
ives
2007
Ongo
ing
X
Obje
ctiv
e 6f
. Pro
mot
e he
alth
ier c
omm
uniti
es th
roug
h ef
fect
ive
partn
ersh
ip w
orki
ng
2006
2008
2005
2008
Succ
essf
ul c
ompl
etio
n of
Hea
lthSc
rutin
y an
nual
wor
k pr
ogra
mm
esX
XX
Assi
stan
t Dire
ctor
Hum
an R
esou
rces
6f.v
i The
Cou
ncil
will
run
a su
stai
ned
cam
paig
n to
enc
oura
gehe
alth
ier l
ifest
yles
am
ong
its e
mpl
oyee
s an
d th
ose
who
live
and/
or w
ork
in th
e bo
roug
h
Regu
lar h
ealth
pro
mot
ion
initi
ativ
es
run
in p
artn
ersh
ip w
ith P
CTX
XX
6f.v
ii En
cour
age
smok
ing
cess
atio
n
Prom
ote
PCT
smok
ing
cess
atio
n se
rvic
es th
roug
h pu
blic
ity a
ndus
e of
cou
ncil
build
ings
for c
essa
tion
grou
ps
Revi
ew n
o sm
okin
g po
licy
in li
ght o
fne
w le
gisl
atio
nX
Activ
e su
ppor
t Nat
iona
l No
Smok
ing
Day
– in
form
atio
n pr
ovid
ed to
sta
ff X
XX
Adeq
uate
and
acc
essi
ble
heal
th
serv
ices
for E
nfie
ld re
side
nts
XX
X
Effe
ctiv
e sc
rutin
y of
the
cons
ulta
tion
on th
e BE
H Cl
inic
al S
trate
gyX
2005
2008
2005
2008
70 Economically Successful and Socially Inclusive
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
6f.v
iii P
rom
ote
heal
thy
eatin
g am
ong
staf
f with
sup
port
from
occu
patio
nal h
ealth
ser
vice
Annu
al p
rogr
amm
e of
Occ
upat
iona
lhe
alth
Ope
n da
ys o
n he
alth
y ea
ting
2005
2008
XX
X
6f.x
Red
uce
the
num
ber o
f tee
nage
pre
gnan
cies
thro
ugh
regu
lar m
onito
ring
of th
e Te
enag
e Pr
egna
ncy
Actio
n Pl
an b
yth
e Te
enag
e Pr
egna
ncy
Partn
ersh
ip B
oard
% d
ecre
ase
in th
e nu
mbe
r of
conc
eptio
ns to
fem
ales
in a
rea
per
1000
fem
ales
age
d 15
-17
BVP
I 197
2005
2010
40 (-
25)
38 (-
30)
30 (-
35)
Obje
ctiv
e 6f
. Pro
mot
e he
alth
ier c
omm
uniti
es th
roug
h ef
fect
ive
partn
ersh
ip w
orki
ng
Assi
stan
t Dire
ctor
Envi
ronm
enta
l Hea
lthan
d Re
gula
tion,
Stre
etSc
ene
and
Was
te
Lice
nsin
g Po
licy
Assi
stan
t Dire
ctor
Child
ren
and
Fam
ilies
Teen
age
Preg
nanc
yAc
tion
Plan
6f.x
i Adu
lt Se
rvic
es to
wor
k w
ith th
e PC
T to
pro
mot
e up
take
of
influ
enza
imm
unis
atio
n am
ongs
t old
er p
eopl
e PC
T Ta
rget
20
0520
0870
%Di
rect
or H
ealth
and
Adul
t Soc
ial C
are
6f.x
ii In
par
tner
ship
with
EYD
CP w
ork
to th
e Df
ES/S
ure
Star
tgu
idan
ce a
nd s
peci
fic o
bjec
tives
in re
latio
n to
impr
ovin
g ch
ildre
n’s h
ealth
incl
udin
g:
• In
crea
se th
e nu
mbe
r of m
othe
rs b
reas
tfeed
ing
Quar
terly
mon
itorin
g in
form
atio
n di
rect
ly to
the
Sure
Sta
rt Un
it fro
m th
elo
cal p
rogr
amm
e20
0520
08X
XX
• R
educ
tion
in th
e nu
mbe
r of i
nfan
ts a
dmitt
ed to
hos
pita
l with
nutri
tion
or d
iges
tion
rela
ted
illne
ssX
XX
Assi
stan
t Dire
ctor
Child
ren'
s Ac
cess
and
Supp
ort
Teen
age
Preg
nanc
yAc
tion
Plan
6f.ix
Trad
ing
Stan
dard
s an
d Li
cens
ing
to c
ontin
ue to
dev
elop
initi
ativ
es to
redu
ce h
arm
cau
sed
by s
mok
ing
• L
icen
sing
Pol
icy
- red
uce
pass
ive
smok
ing
• R
espo
nsib
le L
icen
see
Sche
me
– sm
okin
g is
sues
in s
ilver
and
gold
sta
ndar
ds
• T
est p
urch
asin
g to
redu
ce s
ales
to u
nder
16s
• P
roof
of A
ge S
chem
e –
join
t ini
tiativ
e w
ith tr
adin
g st
anda
rds
and
Conn
exio
ns
• C
hild
ren’s
Cen
tres
will
con
tinue
to d
evel
op w
ork
on fa
mily
heal
th p
rom
otio
nX
XX
• R
educ
e sm
okin
g am
ongs
t pre
gnan
t mot
hers
XX
X
• G
ive
info
rmat
ion
and
guid
ance
on
nutri
tion,
hyg
iene
and
safe
ty to
par
ents
XX
X
No. l
icens
ees r
each
ing
silve
r/gol
d st
anda
rd in
Nei
ghbo
urho
od R
enew
al a
rea
6070
Redu
ctio
n in
age
rest
ricte
d sa
les
16%
No o
f pro
of o
f Age
card
s iss
ued
65
2005
2010
71Economically Successful and Socially Inclusive
Actio
n &
Key
Mile
ston
es
Star
tEn
d
Mea
surin
g Pr
ogre
ss &
Suc
cess
07/0
808
/09
Targ
ets
Perfo
rman
ce In
dica
tor
Tim
esca
leLe
adRe
sour
ces
Deliv
ery
Plan
(s)
09/1
0
6f.x
iiiPr
omot
e he
alth
ier c
omm
uniti
es in
sch
ools
thro
ugh
effe
ctiv
e pa
rtner
ship
wor
king
:
• N
utrit
iona
l Ana
lysi
s of
set
men
us o
n cu
rrent
cos
t pa
ram
eter
s ag
ains
t new
regu
latio
ns%
sch
ools
whe
re a
naly
sis
is c
ompl
eted
5010
0
Assi
stan
t Dire
ctor
Scho
ol E
ffect
iven
ess
and
Incl
usio
n
Enfie
ld S
port
and
Phys
ical
Act
ivity
Actio
n Pl
an
100
• De
velo
p, c
ost,
nutri
tiona
lly a
nalys
e an
d ge
t app
rova
ls fo
r aPr
imar
y “u
topi
an”
men
u on
new
cos
t par
amet
ers
but e
xistin
geq
uipm
ent w
orkin
g w
ith th
e He
alth
Par
tner
ship
Boa
rd
% s
choo
ls w
here
‘uto
pian
’ men
u an
alys
is c
ompl
eted
5010
010
0
• Q
uant
itativ
e co
nsul
tatio
n w
ith P
rimar
y sc
hool
Hea
d Te
ache
rsab
out h
ealth
pro
mot
ion
perc
eptio
ns a
nd e
xpec
tatio
ns(g
eare
d fo
r min
. 30%
resp
onse
)
% s
choo
ls w
here
con
sulta
tion
has
been
com
plet
ed50
100
100
• D
evel
op a
nd a
ppro
ve n
ew fo
od o
ffers
for S
econ
dary
Cas
hCa
fete
ria m
enus
wor
king
with
the
Heal
th P
artn
ersh
ip B
oard
% s
choo
ls w
here
new
men
us
impl
emen
ted
7510
010
0
Obje
ctiv
e 6f
. Pro
mot
e he
alth
ier c
omm
uniti
es th
roug
h ef
fect
ive
partn
ersh
ip w
orki
ng
• T
rain
ing
in H
ealth
Pro
mot
ion
for a
ll Ki
tche
n Su
perv
isor
s an
dth
eir s
taff
% s
choo
ls w
here
trai
ning
has
bee
nco
mpl
eted
7510
010
0
• M
ake
avai
labl
e fo
r sch
ools
“He
alth
Liv
ing
Partn
ersh
ips”
agre
emen
ts b
etw
een
scho
ols,
fam
ilies
and
CTC
S%
sch
ools
with
Hea
lthy
Livi
ngPa
rtner
ship
s 50
7510
0
6f.x
ivW
ork
with
par
tner
s to
impl
emen
t the
Enf
ield
Spo
rt an
dPh
ysic
al A
ctiv
ity S
trate
gy, i
n pa
rticu
lar t
o in
crea
seop
portu
nitie
s fo
r peo
ple
to ta
ke p
art i
n sp
ort a
nd p
hysi
cal
activ
ity a
s pa
rt of
a h
ealth
y lif
esty
le
Deliv
ery
agai
nst k
ey P
Is in
the
Stra
tegy
Plan
(Als
o se
e ta
rget
s in
Aim
2)
2005
2008
XX
X
2005
2008
Assi
stan
t Dire
ctor
Scho
ol E
ffect
iven
ess
and
Incl
usio
n
A critical element of our performance andImprovement Plan is the measurement,monitoring, reporting and review ofperformance in relation to each of ouraims and objectives. This enables us tojudge whether the actions in this plan areleading to continuous improvement acrossour services. For each objective andaction we have set performance indicatorsand targets to monitor progress towardsachieving our aims.
Keeping the plan on track
Monitoring is a vital activity to ensure thatinformation on progress and outcomes isavailable to judge whether actions in theplan are being implemented. It must beundertaken to ensure that deadlines areachieved, within budget, and anycorrective action can be instituted quicklyand effectively. Each action identifies thelead officer responsible for theimplementation of those actions. Theofficer is responsible for ensuring thatsystems are in place for generating goodquality and consistent data on whichjudgements can be made, at regularintervals, on progress made with theaction points and targets.
Performance Management
A number of critical success factors andkey performance indicators have beenidentified as being essential to theachievement of our ambitions. These willbe considered monthly by the:Corporate Management Board andreported regularly to the StrategicLeadership Forum and Best Value CabinetSub Committee.
The key performance indicators to beconsidered are shown on the next page.
The full Plan including monitoringinformation will be considered quarterly,including both progress against actionsand outputs (performance indicators) by :• Departmental Management Teams
(DMT) - for those areas of the plan forwhich they are responsible; and
• Best Value Cabinet Sub Committee – onthe priority Indicators; and
• Corporate Management Board (CMB)and Cabinet – on the whole plan,including statutory Best ValuePerformance Indicators (BVPIs).
72 Appendix 1
Appendix 1 Reviewing the Plan
Key Performance Indicators
Aim 1 Cleaner Greener Enfield
Speed of processing major planning applications BV 109aSuccessful appeals against planning applications BV 204Household waste recycled BV 82aHousehold waste composted BV 82bHousehold waste collected BV 84a
Aim 2 Education & Lifelong Learning
5-16 year olds involved in minimum of 2 hrs PE and school sports each week CPA C16Library visits per 1000 population PLSS6Cost per library visit CPA C13absence – secondary schools BV45 absence – primary schools BV46
Aim 3 A Safer Enfield
Domestic burglaries per 1000 households BV 126Violent crime per 1000 population BV127aRobberies per 1000 population BV 127bVehicle crime per 1000 population BV 128Looked after Children: final warning/convictions LAA C21Looked after Children: offences LAA C21
Aim 4 Quality health and care services
Looked After Children with a named qualified social worker LocalLooked After Children with 3 or more placements per year BV49Care Leavers (16+) with at least 1 GCSE/GNVQ BV50Care Leavers in education/training/employment at 19 BV161 Adults: problem drug users in drug treatment programmes LAA S24Young people: problem drug users in drug treatment programmes LAA S25Problem drug users entering Housing Support programmes LAA S26
73Appendix 1
Continued next page
74 Appendix 1
Aim 5 Excellent services
% of council tax collected BVPI 9% of business rates collected BVPI 10% of invoices paid on time BVPI 8Processing new benefit claims BV78aProcessing benefit change of circumstances BV78bContact Centre calls answered within 20 seconds LocalCustomer enquiries dealt with at first point of contact LocalRent Collection BV66aRent Arrears: tenants more than 7 weeks in arrears BV66b
Aim 6 Economically successful and socially inclusive
Urgent repairs completed on time CPA H4Average time to complete non-urgent repairs CPA H5Average time to re-let local authority housing BV212 Unintentionally homeless: time spent in hostel accommodation BV183b% change in non-decent homes during year BV184bHousing: average weekly management cost CPA H9
75Appendix 1
76 Appendix 2
Appendix 2 Best Value andLocal PerformanceIndicators Data
Each
yea
r, th
e Co
unci
l is
requ
ired
to p
ublis
h de
tails
of
perfo
rman
ce, a
nd fu
ture
targ
ets
agai
nst a
rang
e of
nat
iona
lin
dica
tors
set
by
the
Gove
rnm
ent.
Thes
e ar
e kn
own
as“B
est V
alue
Per
form
ance
Indi
cato
rs”
Man
y of
the
indi
cato
rs re
mai
n th
e sa
me
from
yea
r to
year
, allo
win
g a
com
paris
on to
be
mad
e of
Enf
ield
’s pe
rform
ance
ove
r a p
erio
d of
tim
e.
The
tabl
e an
d gr
aph
show
per
form
ance
tren
ds in
200
6/7
com
pare
d to
2005
/6 a
gain
st e
ach
of th
e Be
st V
alue
Per
form
ance
Indi
cato
rs in
Enfie
ld’s
Impr
ovem
ent P
lan.
Sum
mar
y da
ta c
an a
lso
be fo
und
at th
e st
art o
f eac
h of
the
Six
Aim
ssh
own
in th
is A
ppen
dix.
Enfie
ld in
200
6/7
com
pare
d to
200
5/6
for a
ll B
est V
alue
Per
form
ance
Indi
cato
rs
tota
l%
Impr
oved
8569
.1%
Got W
orse
2923
.6%
Stay
ed th
e Sa
me*
97.
3%
* Pe
rform
ance
sta
yed
the
sam
e fo
r nin
e in
dica
tors
whe
re 1
00%
alre
ady
bein
g ac
hiev
ed a
nd n
o sc
ope
for
furth
er im
prov
emen
t
AIM
S 1-
6 Be
st V
alue
Per
form
ance
Indi
cato
r tre
nds:
Enf
ield
in 2
006/
7 co
mpa
red
to 2
005/
6
90 80 70 60 50 40 30 20 10 0Im
prov
edGo
t Wor
seSt
ayed
the
Sam
e*
Number of Indicators
Perfo
rman
ce S
umm
ary
77Appendix 2
Aim
1 –
A C
lean
er, G
reen
er E
nfie
ld
Each
yea
r, th
e Co
unci
l is
requ
ired
to p
ublis
h de
tails
of
perfo
rman
ce, a
nd fu
ture
targ
ets
agai
nst a
rang
e of
nat
iona
lin
dica
tors
set
by
the
Gove
rnm
ent.
Thes
e ar
e kn
own
as“B
est V
alue
Per
form
ance
Indi
cato
rs”
Man
y of
the
indi
cato
rs re
mai
n th
e sa
me
from
yea
r to
year
, allo
win
g a
com
paris
on to
be
mad
e of
Enf
ield
’s pe
rform
ance
ove
r a p
erio
d of
tim
e.
The
tabl
e an
d gr
aph
show
per
form
ance
tren
ds in
200
6/7
com
pare
d to
2005
/6 a
gain
st e
ach
of th
e Be
st V
alue
Per
form
ance
Indi
cato
rs u
nder
Aim
1 o
f Enf
ield
’s Im
prov
emen
t Pla
n.
Aim
1:
Enfie
ld in
200
6/7
com
pare
d to
200
5/6
for t
he B
est V
alue
Per
form
ance
Indi
cato
rs
tota
l%
Impr
oved
2367
.55%
Got W
orse
1029
.41%
Stay
ed th
e Sa
me*
12.
94%
* Pe
rform
ance
sta
yed
the
sam
e fo
r one
indi
cato
r whe
re 1
00%
alre
ady
bein
g ac
hiev
ed a
nd n
o sc
ope
for
furth
er im
prov
emen
t
Aim
1Be
st V
alue
Per
form
ance
Indi
cato
r tre
nds:
Enf
ield
in 2
006/
7 co
mpa
red
to 2
005/
6
25 20 15 10 5 0Number of Indicators
Impr
oved
Got W
orse
Stay
ed th
e Sa
me*
79Appendix 2
% o
f foo
tway
s in
nee
d of
repa
ir
% o
f prin
cipa
l roa
d ne
twor
k w
here
stru
ctur
alm
aint
enan
ce s
houl
d be
con
side
red
% o
f non
-prin
cipa
l roa
d ne
twor
k w
here
stru
ctur
al m
aint
enan
ce s
houl
d be
con
side
red
% o
f the
unc
lass
ified
road
net
wor
k w
here
stru
ctur
al m
aint
enan
ce s
houl
d be
con
side
red
Num
ber o
f day
sm
ajor
cou
ncil
road
wor
ks in
plac
e pe
r kilo
met
re o
n bu
sy ro
ads
Inte
rven
tion
by th
e Se
cret
ary
of S
tate
und
erTr
affic
Man
agem
ent A
ct p
ower
s
FOOT
PATH
MAI
NTE
NAN
CE%
of f
ootp
aths
and
righ
ts o
f way
in th
e lo
cal
auth
ority
are
a th
at a
re e
asy
to u
se b
y th
epu
blic
% o
f pla
nnin
g ap
plic
atio
ns d
eter
min
ed in
line
with
the
Gove
rnm
ents
dev
elop
men
t con
trol
targ
et to
det
erm
ine
60%
of m
ajor
plan
ning
appl
icat
ions
with
in 1
3 w
eeks
% o
f pla
nnin
g ap
plic
atio
ns d
eter
min
ed in
line
with
the
Gove
rnm
ents
dev
elop
men
t con
trol
targ
et to
det
erm
ine
65%
of m
inor
plan
ning
appl
icat
ions
with
in 8
wee
ks
% o
f pla
nnin
g ap
plic
atio
ns d
eter
min
ed in
line
with
the
Gove
rnm
ents
dev
elop
men
t con
trol
targ
et to
det
erm
ine
80%
of o
ther
plan
ning
appl
icat
ions
with
in 8
wee
ks
187
223
224a
224b
100
CPA
E19
178
109a
109b
109c En
field
’s pe
rform
ance
is w
ithin
the
best
25%
per
form
ers
in E
ngla
ndEn
field
’s pe
rform
ance
is w
ithin
the
mid
dle
50%
rang
e in
Eng
land
Enfie
ld’s
perfo
rman
ce is
with
in th
e lo
wes
t 25%
per
form
ers
in E
ngla
nd
Top
25%
in E
ngla
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glan
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edia
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m25
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and
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etAc
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etAc
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2007
/820
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Com
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r 200
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Com
para
tive
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r 200
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12%
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14.4
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83.2
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88.2
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%
91.3
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83.3
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91.3
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96.3
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PLAN
NIN
G
Aim
1 –
A C
lean
er, G
reen
er E
nfie
ld
Top
25%
inEn
glan
dEn
glan
dM
edia
nBo
ttom
25%
in E
ngla
ndTa
rget
Actu
alTa
rget
Actu
al20
07/8
2008
/920
09/1
0
Refe
renc
eIn
dica
tor
Com
para
tive
Figu
res
Enfie
ld P
erfo
rman
ceEn
field
Per
form
ance
Enfie
ld T
arge
tsCo
mm
ents
All C
ounc
ils in
Eng
land
(200
5/6)
2005
/620
06/0
7
HIGH
WAY
/FOO
TWAY
MAI
NTE
NAN
CE
FOOT
PATH
MAI
NTE
NAN
CE
Over
all %
sat
isfie
d w
ith th
e pl
anni
ng s
ervi
ce
Did
the
auth
ority
sub
mit
the
Loca
l Dev
elop
men
tSc
hem
e (L
DS) b
y 28
th M
arch
200
5 an
d th
erea
fter
mai
ntai
n a
3-ye
ar ro
lling
pro
gram
me?
Has
the
loca
l pla
nnin
g au
thor
ity m
et th
e m
ilest
ones
whi
ch th
e cu
rrent
Loc
al D
evel
opm
ent S
chem
e (L
DS)
sets
out
?
Did
the
Loca
l Pla
nnin
g Au
thor
ity p
ublis
h an
ann
ual
mon
itorin
g re
port
by D
ecem
ber o
f the
last
yea
r?
% o
f app
eals
allo
wed
aga
inst
the
auth
ority
's de
cisi
onto
refu
se o
n pl
anni
ng a
pplic
atio
ns
Loca
l Aut
horit
y sc
ore
agai
nst a
“Qu
ality
of P
lann
ing
Serv
ices
” ch
eckl
ist
% o
f res
pond
ents
sat
isfie
d w
ith th
e pr
ovis
ion
ofpu
blic
tran
spor
t inf
orm
atio
n
% o
f all
resp
onde
nts
satis
fied
with
loca
l bus
ser
vice
s
Aver
age
num
ber o
f day
s to
repa
ir a
stre
et li
ghtin
g fa
ult u
nder
the
cont
rol o
f the
cou
ncil
Aver
age
num
ber o
f day
s to
repa
ir a
stre
et li
ghtin
gfa
ult u
nder
the
cont
rol o
f a D
istri
butio
n N
etw
ork
Oper
ator
(DN
O)
111
200a
200b
200c
204
205
103
104
215a
215b
80%
*72
% *
65%
*n/
an/
a60
%67
%n/
an/
a80
%
n/a
n/a
n/a
n/a
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yes
yes
yes
yes
n/a
n/a
n/a
n/a
noye
sno
yes
yes
yes
n/a
n/a
n/a
n/a
yes
yes
yes
yes
yes
yes
25%
30.5
%36
.1%
33.0
%37
.2%
35.0
%
37.7
%34
%33
%32
%
100%
94.0
%83
.3%
78.0
%94
.4%
100%
100%
100%
100%
100%
60%
55%
48%
n/a
n/a
n/a
58%
n/a
n/a
n/a
68%
61%
54%
n/a
n/a
n/a
64%
n/a
n/a
n/a
3.43
4.49
6.69
n/a
1.15
1.03
2.
032.
05
2.02
2.
00
14.0
321
.96
33.7
7n/
a7.
749.
91
16.5
917
.00
16.5
016
.00
PUBL
IC T
RAN
SPOR
T IN
FORM
ATIO
N
STRE
ET L
IGHT
ING
3 ye
arly
sur
vey.
Resu
lts s
how
nfo
r 200
6/7
surv
ey. *
Dat
a as
at M
ay 2
007
befo
re D
istri
ctCo
unci
l res
ults
pub
lishe
d.
3 ye
arly
sur
vey.
Resu
ltssh
own
for 2
006/
7 su
rvey
3 ye
arly
sur
vey.
Resu
ltssh
own
for 2
006/
7 su
rvey
Aim
1 –
A C
lean
er, G
reen
er E
nfie
ld
Top
25%
inEn
glan
dEn
glan
dM
edia
nBo
ttom
25%
in E
ngla
ndTa
rget
Actu
alTa
rget
Actu
al20
07/8
2008
/920
09/1
0
Refe
renc
eIn
dica
tor
Com
para
tive
Figu
res
Enfie
ld P
erfo
rman
ceEn
field
Per
form
ance
Enfie
ld T
arge
tsCo
mm
ents
All C
ounc
ils in
Eng
land
(200
5/6)
2005
/620
06/0
7
PLAN
NIN
G
Enfie
ld’s
perfo
rman
ce is
with
in th
e be
st 2
5% p
erfo
rmer
s in
Eng
land
Enfie
ld’s
perfo
rman
ce is
with
in th
e m
iddl
e 50
% ra
nge
in E
ngla
ndEn
field
’s pe
rform
ance
is w
ithin
the
low
est 2
5% p
erfo
rmer
s in
Eng
land
81Appendix 2
Prop
ortio
n of
rele
vant
land
and
hig
hway
s as
sess
ed a
sha
ving
com
bine
d de
posit
s of
litte
r and
det
ritus
that
fall
belo
w a
n ac
cept
able
leve
l
Prop
ortio
n of
rele
vant
land
and
hig
hway
s fro
m w
hich
unac
cept
able
leve
ls of
gra
ffiti
are
visib
le
Prop
ortio
n of
rele
vant
land
and
hig
hway
s fro
m w
hich
unac
cept
able
leve
ls of
fly-
post
ing
are
visib
le
% o
f peo
ple
satis
fied
with
the
clean
lines
s st
anda
rd in
thei
r are
a
Num
ber o
f ‘sit
es o
f pot
entia
l con
cern
’ [w
ithin
the
loca
lau
thor
ity a
rea]
, with
resp
ect t
o la
nd c
onta
min
atio
n
Num
ber o
f site
s fo
r whi
ch s
uffic
ient
det
aile
din
form
atio
n is
avai
labl
e to
dec
ide
whe
ther
rem
edia
tion
of th
e la
nd is
nec
essa
ry, a
s a
perc
enta
ge o
f all
"site
s of
pote
ntia
l con
cern
"
Cost
of w
aste
col
lect
ion
per h
ouse
hold
Num
ber o
f kilo
gram
s of
hou
seho
ld w
aste
col
lect
ed p
erhe
ad o
f the
pop
ulat
ion
% c
hang
e fro
m th
e pr
evio
us y
ear i
n th
e nu
mbe
r of
kilog
ram
s of
hou
seho
ld w
aste
col
lect
ed p
er h
ead
ofpo
pula
tion
% o
f peo
ple
expr
essin
g sa
tisfa
ctio
n w
ith h
ouse
hold
was
te c
olle
ctio
n
% o
f pol
lutio
n co
ntro
l im
prov
emen
ts to
exis
ting
inst
alla
tions
com
plet
ed o
n tim
e
% o
f new
repo
rts o
f aba
ndon
ed v
ehicl
es in
vest
igat
edw
ithin
24h
rs o
f not
ifica
tion
199a
199b
199c 89 216a
216b 86 84a
84b
90a
217
218a
Top
25%
in E
ngla
ndEn
glan
dM
edia
n
Botto
m25
% in
Engl
and
Targ
etAc
tual
Targ
etAc
tual
2007
/820
08/9
2009
/10
8.8%
14.0
%21
%20
.0%
15.7
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7.3%
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a9%
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2%n/
a1%
5%0%
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73%
68%
62%
n/a
n/a
55%
63%
n/a
n/a
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n/a
n/a
n/a
n/a
178
123
108
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n/a
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73.0
%n/
a79
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79.5
0%83
.72%
80.0
0%82
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84.0
0%
REFU
SE C
OLLE
CTIO
N, F
LY-T
IPPI
NG
& A
BAN
DON
ED V
EHIC
LES
3 ye
arly
sur
vey.
Resu
ltssh
own
for 2
006/
7 su
rvey
3 ye
arly
sur
vey.
Resu
ltssh
own
for 2
006/
7 su
rvey
STRE
ET C
LEAN
SIN
G
Aim
1 –
A C
lean
er, G
reen
er E
nfie
ld
Top
25%
inEn
glan
dEn
glan
dM
edia
nBo
ttom
25%
in E
ngla
ndTa
rget
Actu
alTa
rget
Actu
al20
07/8
2008
/920
09/1
0
Refe
renc
eIn
dica
tor
Com
para
tive
Figu
res
Enfie
ld P
erfo
rman
ceEn
field
Per
form
ance
Enfie
ld T
arge
tsCo
mm
ents
All C
ounc
ils in
Eng
land
(200
5/6)
2005
/620
06/0
7
STRE
ET C
LEAN
SIN
G
Enfie
ld’s
perfo
rman
ce is
with
in th
e be
st 2
5% p
erfo
rmer
s in
Eng
land
Enfie
ld’s
perfo
rman
ce is
with
in th
e m
iddl
e 50
% ra
nge
in E
ngla
ndEn
field
’s pe
rform
ance
is w
ithin
the
low
est 2
5% p
erfo
rmer
s in
Eng
land
Com
para
tive
Figu
res
% o
f aba
ndon
ed v
ehicl
es re
mov
ed w
ithin
24
hour
s fro
mth
e po
int a
t whi
ch th
e Au
thor
ity is
lega
lly e
ntitl
ed to
rem
ove
the
vehi
cle
Tota
l num
ber o
f con
serv
atio
n ar
eas
in th
e lo
cal
auth
ority
are
a.
% o
f con
serv
atio
n ar
eas
in th
e lo
cal a
utho
rity
area
with
an u
p-to
dat
e ch
arac
ter a
ppra
isal
% o
f con
serv
atio
n ar
eas
with
pub
lishe
d m
anag
emen
tpr
opos
als.
% o
f the
tota
l ton
nage
of h
ouse
hold
was
te w
hich
hav
ebe
en re
cycle
d
Tota
l ton
nage
of h
ouse
hold
was
te s
ent b
y th
e Au
thor
ityfo
r rec
yclin
g
% o
f the
tota
l ton
nage
of h
ouse
hold
was
te w
hich
hav
ebe
en s
ent f
or c
ompo
stin
g
Tonn
age
of h
ouse
hold
was
te s
ent b
y th
e Au
thor
ity fo
rco
mpo
stin
g
% o
f res
iden
ts in
the
auth
ority
's ar
ea s
erve
d by
kerb
side
colle
ctio
n of
one
recy
clabl
e
% o
f res
iden
ts in
the
auth
ority
's ar
ea s
erve
d by
kerb
side
colle
ctio
n of
at l
east
two
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clabl
es
% o
f peo
ple
satis
fied
with
loca
l rec
yclin
g fa
ciliti
es
% o
f peo
ple
satis
fied
with
the
loca
l tip
/hou
seho
ldw
aste
recy
cling
cen
tre
% o
f res
iden
ts s
atisf
ied
with
par
ks/o
pen
spac
es
218b
219a
219b
219c
82a
[i]
82a
[ii]
82b
[i]
82b
[ii]
91a
91b
90b
90c
119e
Top
25%
in E
ngla
ndEn
glan
dM
edia
n
Botto
m25
% in
Engl
and
Targ
etAc
tual
Targ
etAc
tual
2007
/820
08/9
2009
/10
95.0
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61.1
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a92
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93.0
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1512
6.1
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8770
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352.
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898.
9912
300
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96.0
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97.6
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95.0
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%
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an/
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%
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an/
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%
3 ye
arly
sur
veys
. Res
ults
show
n fo
r 200
6/7
surv
eys
WAS
TE R
ECYC
LIN
G
Aim
1 –
A C
lean
er, G
reen
er E
nfie
ld
Top
25%
inEn
glan
dEn
glan
dM
edia
nBo
ttom
25%
in E
ngla
ndTa
rget
Actu
alTa
rget
Actu
al20
07/8
2008
/920
09/1
0
Refe
renc
eIn
dica
tor
Com
para
tive
Figu
res
Enfie
ld P
erfo
rman
ceEn
field
Per
form
ance
Enfie
ld T
arge
tsCo
mm
ents
All C
ounc
ils in
Eng
land
(200
5/6)
2005
/620
06/0
7
REFU
SE C
OLLE
CTIO
N, F
LY-T
IPPI
NG
& A
BAN
DON
ED V
EHIC
LES
Enfie
ld’s
perfo
rman
ce is
with
in th
e be
st 2
5% p
erfo
rmer
s in
Eng
land
Enfie
ld’s
perfo
rman
ce is
with
in th
e m
iddl
e 50
% ra
nge
in E
ngla
ndEn
field
’s pe
rform
ance
is w
ithin
the
low
est 2
5% p
erfo
rmer
s in
Eng
land
83Appendix 2
Aim
2 –
Hig
h Qu
ality
Edu
catio
n an
d Li
felo
ng L
earn
ing
Each
yea
r, th
e Co
unci
l is
requ
ired
to p
ublis
h de
tails
of
perfo
rman
ce, a
nd fu
ture
targ
ets
agai
nst a
rang
e of
nat
iona
lin
dica
tors
set
by
the
Gove
rnm
ent.
Thes
e ar
e kn
own
as“B
est V
alue
Per
form
ance
Indi
cato
rs”
Man
y of
the
indi
cato
rs re
mai
n th
e sa
me
from
yea
r to
year
, allo
win
g a
com
paris
on to
be
mad
e of
Enf
ield
’s pe
rform
ance
ove
r a p
erio
d of
tim
e.
The
tabl
e an
d gr
aph
show
per
form
ance
tren
ds in
200
6/7
com
pare
d to
2005
/6 a
gain
st e
ach
of th
e Be
st V
alue
Per
form
ance
Indi
cato
rs u
nder
Aim
2 o
f Enf
ield
’s Im
prov
emen
t Pla
n.
AIM
2:
Enfie
ld in
200
6/7
com
pare
d to
200
5/6
for t
he B
est V
alue
Per
form
ance
Indi
cato
rs
tota
l%
Impr
oved
1150
.0%
Got W
orse
940
.9%
Stay
ed th
e Sa
me*
29.
1%
* Pe
rform
ance
sta
yed
the
sam
e fo
r tw
o in
dica
tors
whe
re 1
00%
alre
ady
bein
g ac
hiev
ed a
nd n
o sc
ope
for
furth
er im
prov
emen
t
Aim
2Be
st V
alue
Per
form
ance
Indi
cato
r tre
nds:
Enf
ield
in 2
006/
7 co
mpa
red
to 2
005/
6
12 10 8 6 4 2 0Number of Indicators
Impr
oved
Got W
orse
Stay
ed th
e Sa
me
Parti
cipa
tion
In a
nd O
utco
mes
from
You
th W
ork:
Reco
rded
Out
com
es
Parti
cipa
tion
In a
nd O
utco
mes
from
You
th W
ork:
Accr
edite
d Ou
tcom
es
% o
f pup
ils in
sch
ools
mai
ntai
ned
by th
e lo
cal
educ
atio
n au
thor
ity a
chie
ving
Lev
el 4
or a
bove
at k
eyst
age
2 M
aths
.
% o
f pup
ils in
sch
ools
mai
ntai
ned
by th
e lo
cal
educ
atio
n au
thor
ity a
chie
ving
Lev
el 4
or a
bove
at k
eyst
age
2 En
glis
h.
% o
f pup
ils in
sch
ools
mai
ntai
ned
by th
e lo
cal
educ
atio
n au
thor
ity a
chie
ving
leve
l 5 o
r abo
ve in
Key
stag
e 2
Engl
ish
% o
f pup
ils in
sch
ools
mai
ntai
ned
by th
e lo
cal
educ
atio
n au
thor
ity a
chie
ving
leve
l 5 o
r abo
ve in
Key
stag
e 2
Mat
hs
Key
Stag
e 3:
% o
f pup
ils a
chie
ving
leve
l 5 o
r abo
ve in
Engl
ish
Key
Stag
e 3:
% o
f pup
ils a
chie
ving
leve
l 5 o
r abo
ve in
Mat
hs
Key
Stag
e 3:
% o
f pup
ils a
chie
ving
leve
l 5 o
r abo
ve in
Scie
nce
Key
Stag
e 3:
% o
f pup
ils a
chie
ving
leve
l 5 o
r abo
ve in
ICT
% o
f pup
ils in
sch
ools
mai
ntai
ned
by th
e lo
cal a
utho
rity
gain
ing
5 or
mor
e A
*-C
grad
es G
CSE’s
or e
quiva
lent
% o
f pup
ils in
sch
ools
mai
ntai
ned
by th
e lo
cal a
utho
rity
gain
ing
5 or
mor
e A*
- G
grad
e GC
SEs
inclu
ding
Engl
ish o
r Mat
hs
221a
221b 40 41 194a
194b
181a
181b
181c
181d 38 39
Top
25%
in E
ngla
ndEn
glan
dM
edia
n
Botto
m25
% in
Engl
and
Targ
etAc
tual
Targ
etAc
tual
2007
/820
08/9
2009
/10
EDUC
ATIO
N F
INAN
CE
New
Indi
cato
r in
2005
/6
New
Indi
cato
r in
2005
/6
59%
45%
29%
n/a
5.2%
9%28
%60
%65
%70
%
25%
17%
10%
n/a
1.6%
4.5%
25%
30%
30%
40%
77.4
%75
.0%
72.1
%86
%73
%86
%72
.5%
82%
85%
TBA
81.2
%78
.7%
76.0
%86
%77
%86
%79
.1%
82%
85%
TBA
29%
26%
23%
33%
26%
34%
34%
34%
35%
TBA
32%
30%
27%
34%
30%
34%
33%
36%
37%
TBA
77%
74%
69%
77%
72%
77%
70.9
0%78
%79
%TB
A
77%
74%
70%
77%
72%
77%
73.5
1%77
%78
%TB
A
74%
69%
64%
73%
64%
73%
65.9
5%73
%74
%TB
A
73.8
%69
.2%
63.2
%76
%68
.76%
76%
73.3
0%76
%77
%TB
A
58.3
%54
.5%
49.4
%55
%51
.5%
56%
54.1
%58
%59
%TB
A
90.8
%89
.0%
85.9
%95
%89
.8%
92.4
%91
.7%
93%
94%
TBA
Aim
2 –
Hig
h Qu
ality
Edu
catio
n an
d Li
felo
ng L
earn
ing
Top
25%
inEn
glan
dEn
glan
dM
edia
nBo
ttom
25%
in E
ngla
ndTa
rget
Actu
alTa
rget
Actu
al20
07/8
2008
/920
09/1
0
Refe
renc
eIn
dica
tor
Com
para
tive
Figu
res
Enfie
ld P
erfo
rman
ceEn
field
Per
form
ance
Enfie
ld T
arge
tsCo
mm
ents
All C
ounc
ils in
Eng
land
(200
5/6)
2005
/620
06/0
7
EDUC
ATIO
N F
INAN
CE
Enfie
ld’s
perfo
rman
ce is
with
in th
e be
st 2
5% p
erfo
rmer
s in
Eng
land
Enfie
ld’s
perfo
rman
ce is
with
in th
e m
iddl
e 50
% ra
nge
in E
ngla
ndEn
field
’s pe
rform
ance
is w
ithin
the
low
est 2
5% p
erfo
rmer
s in
Eng
land
SCHO
OLS
85Appendix 2
Com
para
tive
Figu
res
% o
f hal
f day
s m
issed
due
to to
tal a
bsen
ce in
prim
ary
scho
ols
mai
ntai
ned
by th
e L.E
.A.
% o
f hal
f day
s m
issed
due
to to
tal a
bsen
ce in
seco
ndar
y sc
hool
s m
aint
aine
d by
the
L.E.A
.
% o
f sta
tem
ents
of e
duca
tiona
l nee
d iss
ued
by th
eau
thor
ity in
a fi
nanc
ial y
ear a
nd p
repa
red
with
in 1
8w
eeks
(with
out e
xcep
tions
)
% o
f sta
tem
ents
of e
duca
tiona
l nee
d iss
ued
by th
eau
thor
ity in
a fi
nanc
ial y
ear a
nd p
repa
red
with
in 1
8w
eeks
(with
exc
eptio
ns)
Qual
ity o
f ear
ly ye
ars
and
child
care
lead
ersh
ip –
lead
ers
Qual
ity o
f ear
ly ye
ars
and
child
care
lead
ersh
ip –
post
grad
uate
inpu
t
% o
f lib
rary
use
rs w
ho fo
und
a bo
ok to
bor
row
% o
f lib
rary
use
rs w
ho fo
und
the
info
rmat
ion
they
wer
e lo
okin
g fo
r
% o
f lib
rary
use
rs w
ho w
ere
satis
fied
with
the
libra
ryov
eral
l
Com
plia
nce
Agai
nst t
he P
ublic
Lib
rary
Ser
vice
Stan
dard
s (P
LSS)
% o
f res
iden
ts s
atisf
ied
with
libr
arie
s (a
ll re
spon
dent
s)
46 45 43a
43b
222a
222b
118a
118b
118c
220
119b
Top
25%
in E
ngla
ndEn
glan
dM
edia
n
Botto
m25
% in
Engl
and
Targ
etAc
tual
Targ
etAc
tual
2007
/820
08/9
2009
/10
LIBR
ARIE
S
EARL
Y YE
ARS
3 ye
arly
sur
vey.
Resu
ltssh
own
for 2
006/
7 su
rvey
3 ye
arly
sur
vey.
Resu
ltssh
own
for 2
006/
7 su
rvey
3 ye
arly
sur
vey.
Resu
ltssh
own
for 2
006/
7 su
rvey
Targ
ets
not s
et b
eyon
d 20
07/8
as P
LSS
unde
r rev
iew
3 ye
arly
sur
vey.
Resu
ltssh
own
for 2
006/
7 su
rvey
CHIL
DREN
WIT
H SP
ECIA
L N
EEDS
Aim
2 –
Hig
h Qu
ality
Edu
catio
n an
d Li
felo
ng L
earn
ing
Top
25%
inEn
glan
dEn
glan
dM
edia
nBo
ttom
25%
in E
ngla
ndTa
rget
Actu
alTa
rget
Actu
al20
07/8
2008
/920
09/1
0
Refe
renc
eIn
dica
tor
Com
para
tive
Figu
res
Enfie
ld P
erfo
rman
ceEn
field
Per
form
ance
Enfie
ld T
arge
tsCo
mm
ents
All C
ounc
ils in
Eng
land
(200
5/6)
2005
/620
06/0
7
SCHO
OL A
BSEN
CES
Enfie
ld’s
perfo
rman
ce is
with
in th
e be
st 2
5% p
erfo
rmer
s in
Eng
land
Enfie
ld’s
perfo
rman
ce is
with
in th
e m
iddl
e 50
% ra
nge
in E
ngla
ndEn
field
’s pe
rform
ance
is w
ithin
the
low
est 2
5% p
erfo
rmer
s in
Eng
land
5.13
%5.
57%
5.98
%5%
5.91
%5.
5%6.
24%
5%4.
5%4.
5%
7.26
%7.
76%
8.3%
6%7.
81%
7.2%
7.39
%6.
2%5.
2%5.
2%
100%
99.4
%95
.7%
100%
100%
100%
100%
100%
100%
100%
95.4
%85
.9%
72.5
%85
%10
0%10
0%98
.5%
100%
100%
100%
35%
24%
16%
n/a
16%
n/a
9%15
%28
%38
%
100%
44%
21%
n/a
100%
100%
100%
100%
100%
100%
90.0
%87
.9%
84.1
%65
%62
%65
%82
%n/
an/
a90
%
80.5
%78
.1%
73.9
%75
%65
%75
%75
%n/
an/
a75
%
94.3
%92
.9%
90.3
%88
%88
.5%
88%
89%
n/a
n/a
95%
n/a
n/a
n/a
n/a
22
22
n/a
n/a
77%
74%
70%
n/a
n/a
70%
72%
n/a
n/a
72%
Com
para
tive
Figu
res
Prop
ortio
n of
hou
seho
lds
livin
g w
ithin
spe
cifie
d di
stan
ceof
a s
tatic
libr
ary
(IPF -
PLS
S1)
Aggr
egat
e sc
hedu
led
open
ing
hour
s pe
r 1,0
00 p
opul
atio
nfo
r all
libra
ries
(IPF -
PLS
S2)
Num
ber o
f lib
rary
visi
ts p
er 1
,000
pop
ulat
ion
(IPF
- PLS
S6)
% o
f sta
tic li
brar
ies
prov
idin
g ac
cess
to e
lect
roni
cin
form
atio
n re
sour
ces
conn
ecte
d to
the
inte
rnet
(IPF -
PLS
S3)
Tota
l num
ber o
f ele
ctro
nic
wor
ksta
tions
with
acc
ess
toth
e in
tern
et a
nd li
brar
ies
cata
logu
e av
aila
ble
per 1
0,00
0po
pula
tion
(IPF -
PLS
S4)
Activ
e bo
rrow
ers
as a
% o
f pop
ulat
ion
(IPF)
% o
f req
uest
s m
et w
ithin
a s
pecif
ied
time
(IPF -
PLS
S5 i
- 50
%)
% o
f req
uest
s m
et w
ithin
a s
pecif
ied
time
(IPF -
PLS
S5 ii
-70
%)
% o
f req
uest
s m
et w
ithin
a s
pecif
ied
time
(IPF -
PLS
S5 ii
i - 8
0%)
Annu
al it
ems
adde
d th
roug
h pu
rcha
se p
er 1
,000
popu
latio
n (IP
F -PL
SS9)
Time
take
n to
repl
enish
the
lend
ing
stoc
k on
ope
n ac
cess
or a
vaila
ble
on lo
an (I
PF-P
LSS1
0)
Stoc
k tu
rn -
book
issu
es /b
ooks
ava
ilabl
e fo
r loa
n(IP
F)
stoc
k le
vel -
boo
ks a
vaila
ble
for i
ssue
per
1,0
00po
pula
tion
(IPF)
cost
per
visi
t (lib
rarie
s) (IP
F)
CPA
C2a
CPA
C2b
CPA
C2c
CPA
C3a
CPA
C3b
CPA
C4
CPA
C11a
CPA
C11a
CPA
C11a
CPA
C11b
CPA
C11c
CPA
C12a
CPA
C12b
CPA
C13
Top
25%
in E
ngla
ndEn
glan
dM
edia
n
Botto
m25
% in
Engl
and
Targ
etAc
tual
Targ
etAc
tual
2007
/820
08/9
2009
/10
n/a
n/a
n/a
99%
95%
100%
99%
100%
n/a
n/a
n/a
n/a
n/a
128
110
128
115
128
n/a
n/a
n/a
n/a
n/a
8600
6085
8600
6614
8600
n/a
n/a
n/a
n/a
n/a
100%
100%
100%
100%
100%
n/a
n/a
n/a
n/a
n/a
6.6
6.6
6.6
76.
7n/
an/
a
n/a
n/a
n/a
27%
28.5
1%28
%25
%28
%28
%n/
a
n/a
n/a
n/a
50%
73%
50%
68%
70%
n/a
n/a
n/a
n/a
n/a
70%
82%
70%
76%
75%
n/a
n/a
n/a
n/a
n/a
80%
92%
80%
85%
85%
n/a
n/a
n/a
n/a
n/a
216
256
227
273
227
n/a
n/a
n/a
n/a
n/a
6.7
5.79
6.7
5.6
6.3
n/a
n/a
n/a
n/a
n/a
5.6
4.37
5.6
4.42
n/a
n/a
n/a
n/a
n/a
n/a
1200
1345
1200
1322
n/a
n/a
n/a
n/a
n/a
n/a
n/a
£3.4
9£3
.20
£3.5
3£3
.37
£3.3
7£3
.37
Aim
2 –
Hig
h Qu
ality
Edu
catio
n an
d Li
felo
ng L
earn
ing
Top
25%
inEn
glan
dEn
glan
dM
edia
nBo
ttom
25%
in E
ngla
ndTa
rget
Actu
alTa
rget
Actu
al20
07/8
2008
/920
09/1
0
Refe
renc
eIn
dica
tor
Com
para
tive
Figu
res
Enfie
ld P
erfo
rman
ceEn
field
Per
form
ance
Enfie
ld T
arge
tsCo
mm
ents
All C
ounc
ils in
Eng
land
(200
5/6)
2005
/620
06/0
7
LIBR
ARIE
S
Enfie
ld’s
perfo
rman
ce is
with
in th
e be
st 2
5% p
erfo
rmer
s in
Eng
land
Enfie
ld’s
perfo
rman
ce is
with
in th
e m
iddl
e 50
% ra
nge
in E
ngla
ndEn
field
’s pe
rform
ance
is w
ithin
the
low
est 2
5% p
erfo
rmer
s in
Eng
land
87Appendix 2
Com
para
tive
Figu
res
No. o
f visi
ts/u
sage
s to
mus
eum
s pe
r 1,0
00 p
opul
atio
n
No. o
f tho
se v
isits
that
wer
e in
per
son
per 1
,000
popu
latio
n
No o
f pup
ils v
isitin
g m
useu
ms
and
art g
alle
ries
inor
gani
sed
scho
ols
grou
ps
% o
f res
iden
ts s
atisf
ied
with
spo
rt/le
isure
facil
ities
% o
f res
iden
ts s
atisf
ied
with
mus
eum
s an
d ga
llerie
s
% o
f res
iden
ts s
atisf
ied
with
thea
tres
and
conc
ert h
alls
Mus
eum
s ac
cred
itatio
n de
term
ined
by
MLA
(Mus
eum
s,Lib
rarie
s an
d Ar
chive
s Co
uncil
)
% o
f 5-1
6 ye
ar o
lds
in s
choo
l spo
rts p
artn
ersh
ips
enga
ged
in tw
o ho
urs
a w
eek
min
imum
on
high
qua
lity
PE a
nd s
choo
l spo
rt w
ithin
and
bey
ond
the
curri
culu
m(D
FES/
DCM
S sc
hool
spor
t & cl
ub li
nks s
urve
y)
% o
f adu
lts p
artic
ipat
ing
in a
t lea
st 3
0 m
inut
es m
oder
ate
inte
nsity
spo
rt an
d ac
tive
recr
eatio
n on
3 d
ays
or m
ore
aw
eek
(Loca
l par
ticip
atio
n su
rvey
(act
ive p
eopl
e) p
rovid
edby
Spo
rt En
glan
d)
% o
f pop
ulat
ion
volu
ntee
ring
in sp
ort a
nd a
ctive
recr
eatio
nfo
r at l
east
1 h
our p
er w
eek (
Loca
l par
ticip
atio
nsu
rvey
(act
ive p
eopl
e) p
rovid
ed b
ySp
ort E
ngla
nd)
% o
f pop
ulat
ion
with
in 2
0 m
inut
es tr
avel
tim
e (u
rban
are
asby
wal
k) of
a ra
nge
of 3
diff
eren
t spo
rts fa
cility
type
s, of
whi
ch 1
has
ach
ieve
d a
spec
ified
qua
lity a
ssur
ance
(Act
ivepl
aces
dat
abas
e –
prov
ided
by S
port
Engl
and)
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170b
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119a
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958
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5.12
105
121
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126.
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19.7
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2 –
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MUS
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RIES
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RE
Enfie
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land
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ndEn
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’s pe
rform
ance
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ithin
the
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rmer
s in
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land
Aim
3 –
A S
afer
Enf
ield
to L
ive,
Wor
k, S
tudy
and
Do
Busi
ness
Each
yea
r, th
e Co
unci
l is
requ
ired
to p
ublis
h de
tails
of
perfo
rman
ce, a
nd fu
ture
targ
ets
agai
nst a
rang
e of
nat
iona
lin
dica
tors
set
by
the
Gove
rnm
ent.
Thes
e ar
e kn
own
as“B
est V
alue
Per
form
ance
Indi
cato
rs”
Man
y of
the
indi
cato
rs re
mai
n th
e sa
me
from
yea
r to
year
, allo
win
g a
com
paris
on to
be
mad
e of
Enf
ield
’s pe
rform
ance
ove
r a p
erio
d of
tim
e.
The
tabl
e an
d gr
aph
show
per
form
ance
tren
ds in
200
6/7
com
pare
d to
2005
/6 a
gain
st e
ach
of th
e Be
st V
alue
Per
form
ance
Indi
cato
rs u
nder
Aim
3 o
f Enf
ield
’s Im
prov
emen
t Pla
n.
AIM
3:
Enfie
ld in
200
6/7
com
pare
d to
200
5/6
for t
he B
est V
alue
Per
form
ance
Indi
cato
rs
tota
l%
Impr
oved
1372
.2%
Got W
orse
211
.1%
Stay
ed th
e Sa
me*
316
.7%
* Pe
rform
ance
sta
yed
the
sam
e fo
r thr
ee in
dica
tors
whe
re 1
00%
alre
ady
bein
g ac
hiev
ed a
nd n
o sc
ope
for
furth
er im
prov
emen
t
Aim
3Be
st V
alue
Per
form
ance
Indi
cato
r tre
nds:
Enf
ield
in 2
006/
7 co
mpa
red
to 2
005/
6
14 12 10 8 6 4 2 0
Number of Indicators
Impr
oved
Got W
orse
Stay
ed th
e Sa
me*
89Appendix 2
Scor
e ag
ains
t a c
heck
list o
f enf
orce
men
t bes
tpr
actic
e fo
r env
ironm
enta
l hea
lth
Scor
e ag
ains
t a c
heck
list o
f enf
orce
men
t bes
tpr
actic
e fo
r tra
ding
sta
ndar
ds
Cons
umer
sat
isfa
ctio
n w
ith tr
adin
g st
anda
rds
serv
ice
(Ann
ual d
ata
retu
rns
to D
TI)
Busi
ness
sat
isfa
ctio
n w
ith tr
adin
g st
anda
rds
serv
ice
(Ann
ual d
ata
retu
rns
to D
TI)
% o
f con
sum
er p
rote
ctio
n vi
sits
car
ried
out f
or h
igh
risk
prem
ises
Trad
ing
Stan
dard
s vi
sits
- le
vel o
f bus
ines
sco
mpl
ianc
e (h
igh
risk
prem
ises
)(A
nnua
l dat
a re
turn
s to
DTI
)
Trad
ing
Stan
dard
s vi
sits
- le
vel o
f bus
ines
sco
mpl
ianc
e (m
ediu
m ri
sk p
rem
ises
) (A
nnua
l dat
a re
turn
s to
DTI
)
Trad
ing
Stan
dard
s vi
sits
- le
vel o
f bus
ines
sco
mpl
ianc
e (lo
w ri
sk p
rem
ises
) (A
nnua
l dat
a re
turn
s to
DTI
)
Advi
ce &
Gui
danc
e Se
rvic
es –
tota
l exp
endi
ture
Advi
ce &
Gui
danc
e Se
rvic
es –
CLS
Qua
lity
Mar
k
Advi
ce &
Gui
danc
e Se
rvic
es –
dire
ct p
rovi
sion
Dom
estic
bur
glar
ies
per 1
000
hous
ehol
ds
Viol
ent c
rime
per 1
000
popu
latio
n
166a
166b
CPA
E30
CPA
E31
CPA
E32
CPA
E33i
CPA
E33i
i
CPA
E33i
ii
226a
226b
226c
126
127a
Top
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edia
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Targ
etAc
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2007
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2009
/10
COM
MUN
ITY
PROT
ECTI
ON
Data
for 0
6/07
not
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labl
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utho
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ata
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n/a
83%
84%
85%
n/a
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n/a
75%
88%
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n/a
90%
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n/a
n/a
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100%
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10
0%10
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0%10
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95%
96%
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n/a
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95%
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n/a
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95%
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n/a
n/a
95%
97%
95%
n/a
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n/a
n/a
£160
0082
£163
2084
£163
2870
£166
4725
£167
4534
£169
8020
n/a
n/a
n/a
n/a
32.2
2%38
.00%
39.8
6%42
%46
%48
%
n/a
n/a
n/a
n/a
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704
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000
£188
6759
£1,9
00,0
00
£1,9
10,0
00 £
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0,00
0
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8.9
13.7
19.2
20.7
20.1
20.2
19.6
1918
.4
12.5
17.0
22.9
23.5
25.0
24.3
25.3
24.3
23.7
23.2
COM
MUN
ITY
SAFE
TY
Aim
3 –
A S
afer
Enf
ield
to L
ive,
Wor
k, S
tudy
and
Do
Busi
ness
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25%
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glan
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glan
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edia
nBo
ttom
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ndTa
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al20
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Refe
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eIn
dica
tor
Com
para
tive
Figu
res
Enfie
ld P
erfo
rman
ceEn
field
Per
form
ance
Enfie
ld T
arge
tsCo
mm
ents
All C
ounc
ils in
Eng
land
(200
5/6)
2005
/620
06/0
7
COM
MUN
ITY
PROT
ECTI
ON
Enfie
ld’s
perfo
rman
ce is
with
in th
e be
st 2
5% p
erfo
rmer
s in
Eng
land
Enfie
ld’s
perfo
rman
ce is
with
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e m
iddl
e 50
% ra
nge
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ngla
ndEn
field
’s pe
rform
ance
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land
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res
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s pe
r 1,0
00 p
opul
atio
n
Vehi
cle c
rimes
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0 po
pula
tion
Num
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f rac
ial i
ncid
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rded
by
the
loca
lau
thor
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00,0
00 p
opul
atio
n
% o
f rac
ial i
ncid
ents
that
resu
lted
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rther
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ion.
Actio
ns a
gain
st D
omes
tic V
iole
nce
Num
ber o
f peo
ple
kille
d or
ser
ious
ly in
jure
d in
road
traffi
c co
llisio
ns
% c
hang
e in
peo
ple
kille
d or
ser
ious
ly in
jure
d in
road
traffi
c co
llisio
ns s
ince
the
prev
ious
yea
r
% c
hang
e in
peo
ple
kille
d or
ser
ious
ly in
jure
d in
road
traffi
c co
llisio
ns s
ince
the
1994
-98
aver
age
Num
ber o
f chi
ldre
n kil
led
or s
erio
usly
inju
red
in ro
adtra
ffic
colli
sions
% c
hang
e in
num
ber o
f chi
ldre
n kil
led
or s
erio
usly
inju
red
in ro
ad tr
affic
col
lisio
ns s
ince
the
prev
ious
yea
r
% ch
ange
in n
umbe
r of c
hild
ren
kille
d or
serio
usly
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red
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ad tr
affic
colli
sions
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e 19
94 -1
998
aver
age
Num
ber o
f peo
ple
sligh
tly in
jure
d in
road
traf
fic co
llisio
ns
% c
hang
e in
peo
ple
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tly in
jure
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road
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ns s
ince
the
prev
ious
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r
% c
hang
e in
peo
ple
sligh
tly in
jure
d in
road
traf
ficco
llisio
ns s
ince
the
1994
-199
8 av
erag
e
127b
128
174
175
225
99a
[i]
99a
[ii]
99a
[iii]
99b
[i]
99b
[ii]
99b
[iii]
99c
[i]
99c
[ii]
99c
[iii]
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edia
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Targ
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0.30
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1.30
4.1
5.2
5.0
5.4
5.0
4.7
4.4
7.3
9.7
14.6
15.3
15.4
14.9
14.9
14.6
14.3
14.0
n/a
n/a
n/a
24.8
33.6
3325
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.525
.325
.1
100%
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100%
100%
100%
100%
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n/a
n/a
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0%10
0%10
0%10
0%10
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8312
326
818
717
3 17
812
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1
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1056
1840
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8910
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8.3%
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ROAD
SAF
ETY
Targ
ets
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006/
7 ch
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ter p
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atio
n of
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rs’
Plan
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ring
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l Are
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arge
ts
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006/
7 ch
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ter p
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n of
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rs’
Plan
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ne w
ithna
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199
4-8
aver
age
by 2
010.
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3 –
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ield
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ive,
Wor
k, S
tudy
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Do
Busi
ness
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25%
inEn
glan
dEn
glan
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edia
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ttom
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alTa
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al20
07/8
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09/1
0
Refe
renc
eIn
dica
tor
Com
para
tive
Figu
res
Enfie
ld P
erfo
rman
ceEn
field
Per
form
ance
Enfie
ld T
arge
tsCo
mm
ents
All C
ounc
ils in
Eng
land
(200
5/6)
2005
/620
06/0
7
COM
MUN
ITY
SAFE
TY
Enfie
ld’s
perfo
rman
ce is
with
in th
e be
st 2
5% p
erfo
rmer
s in
Eng
land
Enfie
ld’s
perfo
rman
ce is
with
in th
e m
iddl
e 50
% ra
nge
in E
ngla
ndEn
field
’s pe
rform
ance
is w
ithin
the
low
est 2
5% p
erfo
rmer
s in
Eng
land
91Appendix 2
Aim
4 –
Qua
lity
Heal
th a
nd C
are
Serv
ices
for V
ulne
rabl
e Pe
ople
in E
nfie
ld
Each
yea
r, th
e Co
unci
l is
requ
ired
to p
ublis
h de
tails
of
perfo
rman
ce, a
nd fu
ture
targ
ets
agai
nst a
rang
e of
nat
iona
lin
dica
tors
set
by
the
Gove
rnm
ent.
Thes
e ar
e kn
own
as“B
est V
alue
Per
form
ance
Indi
cato
rs”
Man
y of
the
indi
cato
rs re
mai
n th
e sa
me
from
yea
r to
year
, allo
win
g a
com
paris
on to
be
mad
e of
Enf
ield
’s pe
rform
ance
ove
r a p
erio
d of
tim
e.
The
tabl
e an
d gr
aph
show
per
form
ance
tren
ds in
200
6/7
com
pare
d to
2005
/6 a
gain
st e
ach
of th
e Be
st V
alue
Per
form
ance
Indi
cato
rs u
nder
Aim
4 o
f Enf
ield
’s Im
prov
emen
t Pla
n.
AIM
4:
Enfie
ld in
200
6/7
com
pare
d to
200
5/6
for t
he B
est V
alue
Per
form
ance
Indi
cato
rs
tota
l%
Impr
oved
1197
.7%
Got W
orse
00.
0%St
ayed
the
Sam
e*1
8.3%
* Pe
rform
ance
sta
yed
the
sam
e fo
r one
indi
cato
r whe
re 1
00%
alre
ady
bein
g ac
hiev
ed a
nd n
o sc
ope
for
furth
er im
prov
emen
t
Aim
4`
Best
Val
ue P
erfo
rman
ce In
dica
tor t
rend
s: E
nfie
ld in
200
6/7
com
pare
d to
200
5/6
12 10 8 6 4 2 0Number of Indicators
Impr
oved
Got W
orse
Stay
ed th
e Sa
me*
Num
ber o
f hou
seho
lds
rece
ivin
g in
tens
ive
hom
eca
re p
er 1
000
popu
latio
n ag
ed 6
5 or
ove
r
Olde
r peo
ple
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ed to
live
at h
ome
per 1
000
popu
latio
n ag
ed 6
5 or
ove
r.
Num
ber o
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lts &
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er p
eopl
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ceiv
ing
dire
ctpa
ymen
ts a
t 31
Mar
ch p
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00 p
opul
atio
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ars
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ms
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t del
iver
ed w
ithin
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orki
ng d
ay
% o
f chi
ldre
n lo
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r who
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ed h
ome
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e tim
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g th
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re a
ged
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r ove
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ith a
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E at
A*-
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% o
f chi
ldre
n lo
oked
afte
r for
6 m
onth
s or
mor
ew
ho w
ere
adop
ted
Care
Lea
vers
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6) e
ngag
ed in
edu
catio
n,em
ploy
men
t, tra
inin
g at
19
(as
ratio
of a
ll 19
yea
rol
ds in
are
a in
sam
e ca
tego
ry)
Revi
ews
of c
hild
pro
tect
ion
case
s
53 54 201
56 49 50 163
161
162
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Targ
etAc
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tual
2007
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HELP
ING
ADUL
TS T
O LI
VE A
T HO
ME
06/7
targ
et a
men
ded
mid
year
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flect
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oved
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rman
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* En
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r 05/
6 is
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6Pl
an. A
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Com
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ter
Labo
ur F
orce
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ws
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(top
quar
tile
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ngla
nd).
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DREN
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KED
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R BY
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NCI
L
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D PR
OTEC
TION
16.6
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.64
9.24
15.5
14.4
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.93
16.0
16.0
16.0
100.
185
.31
72.2
077
.781
.885
87.7
390
92.5
95
99.0
76.0
58.0
90.9
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412
013
9.5
150
155
91%
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82%
85%
88%
89%
93%
93.5
%94
%94
.5%
n/a
n/a
n/a
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13.5
0%14
%12
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%
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46%
65%
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7%8.
90%
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0.91
0.77
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1.0
1.1
1.1
(see
not
es)
100%
100%
100%
100%
100%
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100%
10
0%10
0%10
0%
Aim
4 –
Qua
lity
Heal
th a
nd C
are
Serv
ices
for V
ulne
rabl
e Pe
ople
in E
nfie
ld
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25%
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glan
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edia
nBo
ttom
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ngla
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al20
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2008
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09/1
0
Refe
renc
eIn
dica
tor
Com
para
tive
Figu
res
Enfie
ld P
erfo
rman
ceEn
field
Per
form
ance
Enfie
ld T
arge
tsCo
mm
ents
All C
ounc
ils in
Eng
land
(200
5/6)
2005
/620
06/0
7
HELP
ING
ADUL
TS T
O LI
VE A
T HO
ME
Enfie
ld’s
perfo
rman
ce is
with
in th
e be
st 2
5% p
erfo
rmer
s in
Eng
land
Enfie
ld’s
perfo
rman
ce is
with
in th
e m
iddl
e 50
% ra
nge
in E
ngla
ndEn
field
’s pe
rform
ance
is w
ithin
the
low
est 2
5% p
erfo
rmer
s in
Eng
land
93Appendix 2
Acce
ptab
le w
aitin
g tim
es fo
r ass
essm
ent f
or o
lder
peop
le o
ver 6
5
For n
ew o
lder
clie
nts
the
% w
here
the
time
from
com
plet
ion
of a
sses
smen
t to
prov
ision
of a
ll se
rvice
s in
aca
re p
acka
ge is
4 w
eeks
or l
ess
Chan
ge in
the
num
ber o
f con
cept
ions
to fe
mal
es a
ged
unde
r 18
resid
ent i
n th
e ar
ea, p
er 1
,000
fem
ales
, age
d15
-17,
com
pare
d w
ith th
e ba
selin
e of
199
8
195
196
197
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edia
n
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2007
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08/9
2009
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72.4
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80.3
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92.5
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91.5
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91.5
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-18.
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TEEN
AGE
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NAN
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TIFY
ING
NEE
DS A
ND
ARRA
NGI
NG
SERV
ICES
Aim
4 –
Qua
lity
Heal
th a
nd C
are
Serv
ices
for V
ulne
rabl
e Pe
ople
in E
nfie
ld
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25%
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glan
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glan
dM
edia
nBo
ttom
25%
in E
ngla
ndTa
rget
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alTa
rget
Actu
al20
07/8
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0
Refe
renc
eIn
dica
tor
Com
para
tive
Figu
res
Enfie
ld P
erfo
rman
ceEn
field
Per
form
ance
Enfie
ld T
arge
tsCo
mm
ents
All C
ounc
ils in
Eng
land
(200
5/6)
2005
/620
06/0
7
IDEN
TIFY
ING
NEE
DS A
ND
ARRA
NGI
NG
SERV
ICES
Enfie
ld’s
perfo
rman
ce is
with
in th
e be
st 2
5% p
erfo
rmer
s in
Eng
land
Enfie
ld’s
perfo
rman
ce is
with
in th
e m
iddl
e 50
% ra
nge
in E
ngla
ndEn
field
’s pe
rform
ance
is w
ithin
the
low
est 2
5% p
erfo
rmer
s in
Eng
land
Aim
5 –
Sup
porti
ng th
e De
liver
y of
Exc
elle
nt S
ervi
ces
Each
yea
r, th
e Co
unci
l is
requ
ired
to p
ublis
h de
tails
of
perfo
rman
ce, a
nd fu
ture
targ
ets
agai
nst a
rang
e of
nat
iona
lin
dica
tors
set
by
the
Gove
rnm
ent.
Thes
e ar
e kn
own
as“B
est V
alue
Per
form
ance
Indi
cato
rs”
Man
y of
the
indi
cato
rs re
mai
n th
e sa
me
from
yea
r to
year
, allo
win
g a
com
paris
on to
be
mad
e of
Enf
ield
’s pe
rform
ance
ove
r a p
erio
d of
tim
e.
The
tabl
e an
d gr
aph
show
per
form
ance
tren
ds in
200
6/7
com
pare
d to
2005
/6 a
gain
st e
ach
of th
e Be
st V
alue
Per
form
ance
Indi
cato
rs u
nder
Aim
5 o
f Enf
ield
’s Im
prov
emen
t Pla
n.
AIM
5:
Enfie
ld in
200
6/7
com
pare
d to
200
5/6
for t
he B
est V
alue
Per
form
ance
Indi
cato
rs
tota
l%
Impr
oved
1066
.7%
Got W
orse
533
.3%
Stay
ed th
e Sa
me*
00.
0%
Aim
5Be
st V
alue
Per
form
ance
Indi
cato
r tre
nds:
Enf
ield
in 2
006/
7 co
mpa
red
to 2
005/
6
12 10 8 6 4 2 0Number of Indicators
Impr
oved
Got W
orse
Stay
ed th
e Sa
me
95Appendix 2
% o
f cou
ncil
tax
colle
cted
% o
f bus
ines
s ra
tes
due
for t
he fi
nanc
ial y
ear
whi
ch w
ere
rece
ived
by
the
auth
ority
% o
f inv
oice
s th
at w
ere
paid
in 3
0 da
ys o
f rec
eipt
by th
e au
thor
ity
% o
f citi
zens
sat
isfie
d w
ith th
e w
ay th
e au
thor
ityru
ns th
ings
% o
f let
ters
from
the
publ
ic re
spon
ded
to w
ithin
10
wor
king
day
s
% o
f tel
epho
ne c
alls
ans
wer
ed w
ithin
20
seco
nds
(con
tact
cen
tre)
% o
f tel
epho
ne c
alls
ans
wer
ed w
ithin
20
seco
nds
(dire
ct d
ial l
ines
)
% o
f com
plai
nant
s sa
tisfie
d w
ith th
e ha
ndlin
g of
thei
r com
plai
nt
Com
plai
nts
dete
rmin
ed b
y an
Om
buds
man
:M
alad
min
istra
tion
Com
plai
nts
dete
rmin
ed b
y an
Om
buds
man
:Lo
cal S
ettle
men
t
9 10 8 3
loca
l
loca
l
loca
l
4
loca
l
loca
l
Top
25%
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ngla
ndEn
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% in
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and
Targ
etAc
tual
Targ
etAc
tual
2007
/820
08/9
2009
/10
ELEC
TRON
IC S
ERVI
CE D
ELIV
ERY
3 ye
arly
sur
vey.
Resu
ltssh
own
are
for 2
006/
7
3 ye
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vey.
Resu
ltssh
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006/
7
RESP
ONDI
NG
TO C
OMPL
AIN
TS
98.4
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.61%
96.3
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95.4
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.40%
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98.1
0%99
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98.8
5%99
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.20%
96.7
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.43%
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4%10
0%79
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58%
53%
48%
n/a
n/a
54%
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51.5
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%
n/a
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n/a
95%
89.8
2%95
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.6%
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95%
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n/a
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82.2
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.7%
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86.2
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.4%
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37%
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n/a
n/a
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31%
32%
34%
n/a
n/a
n/a
00
02
00
0
n/a
n/a
n/a
1312
1219
2524
23
Aim
5 –
Sup
porti
ng th
e De
liver
y of
Exc
elle
nt S
ervi
ces
Top
25%
inEn
glan
dEn
glan
dM
edia
nBo
ttom
25%
in E
ngla
ndTa
rget
Actu
alTa
rget
Actu
al20
07/8
2008
/920
09/1
0
Refe
renc
eIn
dica
tor
Com
para
tive
Figu
res
Enfie
ld P
erfo
rman
ceEn
field
Per
form
ance
Enfie
ld T
arge
tsCo
mm
ents
All C
ounc
ils in
Eng
land
(200
5/6)
2005
/620
06/0
7
MAN
AGEM
ENT
OF R
ESOU
RCES
Enfie
ld’s
perfo
rman
ce is
with
in th
e be
st 2
5% p
erfo
rmer
s in
Eng
land
Enfie
ld’s
perfo
rman
ce is
with
in th
e m
iddl
e 50
% ra
nge
in E
ngla
ndEn
field
’s pe
rform
ance
is w
ithin
the
low
est 2
5% p
erfo
rmer
s in
Eng
land
RESI
DEN
T SA
TISF
ACTI
ON
Com
para
tive
Figu
res
Num
ber o
f wor
king
days
/shi
fts lo
st to
sick
ness
abs
ence
early
retir
emen
ts (e
xclu
ding
ill-h
ealth
retir
emen
ts) a
s a
% o
f the
tota
l wor
kfor
ce
ill-h
ealth
retir
emen
ts a
s a
% o
f the
tota
l wor
kfor
ce
The
leve
l of t
he E
qual
ity S
tand
ard
for L
ocal
Gov
ernm
ent
to w
hich
the
auth
ority
con
form
s
Does
the
Coun
cil h
ave
a Ra
ce E
qual
ity S
chem
e in
pla
cew
ith m
easu
rabl
e im
prov
emen
ts?
Tota
l ren
t col
lect
ed a
s pr
opor
tion
of to
tal r
ent a
vaila
ble
% o
f ten
ants
with
mor
e th
an s
even
wee
ks o
f ren
tar
rear
s
% o
f ten
ants
in a
rrear
s w
ho h
ave
had
notic
es s
eekin
gpo
sses
sion
serv
ed
% o
f loc
al a
utho
rity
tena
nts
evict
ed a
s a
resu
lt of
rent
arre
ars
The
num
ber o
f cla
iman
ts v
isite
d, p
er 1
,000
cas
eloa
d
The
num
ber o
f fra
ud in
vest
igat
ors
empl
oyed
, per
1,0
00ca
selo
ad
The
num
ber o
f fra
ud in
vest
igat
ions
, per
1,0
00 c
asel
oad
The
num
ber o
f pro
secu
tions
and
san
ctio
ns, p
er 1
,000
case
load
12 14 15 2a 2b 66a
66b
66c
66d
76[i]
76[ii
]
76[ii
i]
76[iv
]
Top
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ndEn
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edia
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% in
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2007
/820
08/9
2009
/10
8.34
9.52
10.9
48
8.92
8.4
9.4
8.9
8.4
7.9
0.17
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0.19
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n/a
n/a
n/a
12
33
34
4
79%
63%
53%
90%
84%
90%
84%
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90%
95%
98.5
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.75%
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97.2
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a7.
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17.0
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.09%
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8%n/
a21
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.57%
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0.21
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0.58
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a0.
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0.38
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0.35
%0.
30%
n/a
n/a
n/a
175
227.
5120
019
2.28
n/a
n/a
n/a
n/a
n/a
n/a
0.36
0.34
0.30
0.30
0.30
0.23
0.22
n/a
n/a
n/a
1923
.03
2214
.05
1414
14
n/a
n/a
n/a
64.
45
2.89
4.3
4.3
4.3
STAF
F DE
VELO
PMEN
T
dele
ted
as a
BVP
I fro
m A
pril
2007
EQUA
L OP
PORT
UNIT
IES
POLI
CY
REN
T CO
LLEC
TION
HOUS
ING
BEN
EFIT
& C
OUN
CIL
TAX
BEN
EFIT
Aim
5 –
Sup
porti
ng th
e De
liver
y of
Exc
elle
nt S
ervi
ces
Top
25%
inEn
glan
dEn
glan
dM
edia
nBo
ttom
25%
in E
ngla
ndTa
rget
Actu
alTa
rget
Actu
al20
07/8
2008
/920
09/1
0
Refe
renc
eIn
dica
tor
Com
para
tive
Figu
res
Enfie
ld P
erfo
rman
ceEn
field
Per
form
ance
Enfie
ld T
arge
tsCo
mm
ents
All C
ounc
ils in
Eng
land
(200
5/6)
2005
/620
06/0
7
STAF
F DE
VELO
PMEN
T
Enfie
ld’s
perfo
rman
ce is
with
in th
e be
st 2
5% p
erfo
rmer
s in
Eng
land
Enfie
ld’s
perfo
rman
ce is
with
in th
e m
iddl
e 50
% ra
nge
in E
ngla
ndEn
field
’s pe
rform
ance
is w
ithin
the
low
est 2
5% p
erfo
rmer
s in
Eng
land
97Appendix 2
Com
para
tive
Figu
res
Aver
age
time
for p
roce
ssin
g al
l new
ben
efit
clai
ms
(inda
ys)
Aver
age
time
for p
roce
ssin
g no
tific
atio
ns o
f cha
nges
of
circ
umst
ance
s (in
day
s)
% o
f cas
es w
here
cal
cula
tion
of th
e am
ount
of b
enef
itdu
e w
as c
orre
ct
% o
f rec
over
able
ove
rpay
men
ts (e
xclu
ding
Cou
ncil
tax
bene
fit)re
cove
red
in th
e ye
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para
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HOUS
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Enfie
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Aim
6 –
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nom
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ly S
ucce
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l and
Soc
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Incl
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e Co
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lin
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Gove
rnm
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e ar
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alue
Per
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indi
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mai
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e sa
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Enf
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aph
show
per
form
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tren
ds in
200
6/7
com
pare
d to
2005
/6 a
gain
st e
ach
of th
e Be
st V
alue
Per
form
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Aim
6 o
f Enf
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prov
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n.
AIM
6:
Enfie
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200
6/7
com
pare
d to
200
5/6
for t
he B
est V
alue
Per
form
ance
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l%
Impr
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1777
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orse
313
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Stay
ed th
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29.
1%
* Pe
rform
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the
sam
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r tw
o in
dica
tors
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re 1
00%
alre
ady
bein
g ac
hiev
ed a
nd n
o sc
ope
for
furth
er im
prov
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t
Aim
6Be
st V
alue
Per
form
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Indi
cato
r tre
nds:
Enf
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in 2
006/
7 co
mpa
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6
16 14 12 10 8 6 4 2 0Im
prov
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t Wor
seSt
ayed
the
Sam
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Number of Indicators
99Appendix 2
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Com
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not
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d fo
r 200
5/6
dele
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Apr
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07
% o
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ll pu
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as a
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% o
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arne
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at a
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omen
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arne
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ME
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mun
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arne
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m e
thni
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inor
ityco
mm
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ctiv
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hnic
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56
7
Calcu
latio
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r thi
s Ind
icato
r rel
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gure
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t are
subm
itted
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e Bu
sines
s Pla
n St
atist
ical
Appe
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t
Calcu
latio
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r thi
s Ind
icato
r rel
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gure
s tha
t are
subm
itted
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e Bu
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% o
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mor
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A se
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7)
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f priv
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The
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pro
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1 Ap
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x BV7
3)
Ener
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fficie
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cou
ncil
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ratin
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rang
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m 1
to 1
20)
Num
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f hou
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lds
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emse
lves
as h
omel
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who
app
roac
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the
loca
l aut
horit
yho
usin
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vice
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r who
m h
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vice
case
wor
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terv
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solve
d th
eir s
ituat
ion
ENER
GY E
FFIC
IEN
CY F
OR C
OUN
CIL
HOM
ES
Aim
6 –
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Incl
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tor
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res
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ance
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PRIV
ATE
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OR H
OUSI
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land
CPA
H18
CPA
H23
212
CPA
H9
184a
184b
CPA
H4
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63 213
MAN
AGIN
G CO
UNCI
L HO
MES
HOUS
ING
NEE
DS
101Appendix 2
Prop
ortio
n of
hou
seho
lds
acce
pted
as
hom
eles
s w
how
ere
acce
pted
as
hom
eles
s w
ithin
the
last
two
year
s
aver
age
leng
th o
f sta
y in
bed
and
bre
akfa
stac
com
mod
atio
n (in
wee
ks)
aver
age
leng
th o
f sta
y in
hos
tel a
ccom
mod
atio
n fo
rho
useh
olds
whi
ch in
clude
dep
ende
nt c
hild
ren
or a
preg
nant
wom
an a
nd w
hich
are
uni
nten
tiona
llyho
mel
ess
(in w
eeks
)
% c
hang
e in
ave
rage
num
ber o
f fam
ilies
pla
ced
inte
mpo
rary
acc
omm
odat
ion
unde
r the
hom
eles
snes
sle
gisla
tion
com
pare
d w
ith th
e av
erag
e fro
m th
epr
evio
us y
ear
The
num
ber o
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ple
sleep
ing
roug
h on
a s
ingl
e ni
ght
with
in th
e ar
ea o
f the
aut
horit
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all t
enan
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Refe
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ALMO
Arms Length Management Organisation
AESAnnual Efficiency Statement
BMEBlack and Minority Ethnic
BVPIBest Value Performance Indicator
CAAComprehensive Area Assessment
CMBCorporate Management Board
CPAComprehensive Performance Assessment
DCLGDepartment for Communities and Local Government
DMTDepartment Management Team
ESPEnfield Strategic Partnership
JARJoint Area Review
LAALocal Area Agreement
LSPLocal Strategic Partnership
OLIOne Large Intervention
RPGRevenue Planning Group
102 Glossary
Glossary
How to Contact us
The Council has established a main point ofcontact, the ‘Customer Service Centre’, whichoperates a 24 hours, 7 days a week access tocouncil services, Tel: 020 8379 1000.
Alternatively you can contact ourwebsite www.enfield.gov.uk
Your views are welcomed on any aspect ofthis plan. Please write, phone or email uswith any comments.
Best Value & Performance Management UnitLondon Borough of EnfieldEnfieldEN1 3XY
Tel: 020 8379 3669 orEmail: [email protected]