Purdue U - Integrating User Experience - Open 2011

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  • Integrating User Experience Research into Industrial Design Education
  • STEVE VISSER Professor of Industrial Design CHERYL ZHENYU QIAN Assistant Professor of Interaction Design Department of Art and Design
  • Outline
    • A challenge
      • physical interaction vs. digital interaction
    • The problem set
      • Gap between design and cognitive science
      • Gap between design and evaluation
      • Gap between design and information technology
    • A solution
      • Case study: GE healthcare project
  • Physical Interaction in Product Design 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • An urgent need to consider digital interaction 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • User Interaction Experience 00 interface + navigation 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Interface 00 A boundary across which two independent systems meet and act on or communicate with each other. 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Interface 00 What is the industrial designers responsibility? Physical interface itself or Integration of digital & physical interface 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Interface Evolution 00 first UIs WIMP more dynamic, tangible & natural 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • User Interface 00 Engineering-centered user-centered 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • A Humanized Interface
    • Lessons learned so far:
    • Dont replace humans
    • Dont replicate humans
    • Reflect human behavior.
    • Three qualities of the human interface ( Christopher Fahey, IXDA 2010 )
      • Sentience
      • Intimacy
      • Personality
    00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Navigation 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Lost in the navigation 01 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Lost in the navigation 01 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Lost in the navigation 01 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • To integrate physical and digital interaction in education, there are gaps 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Gap between design and cognitive science 01 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • 00 How your eyes cheat you 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • How your mental model fails 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Cognition Models 00
    • Human information processing
    • Embodied cognition
    • Distributed cognition
    • Internal & external cognition
    • More to explore
    2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Gap between design and evaluation methods 01 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University design implementation evaluation
  • Cost of not evaluating
    • Costs of
    • Fixing
    • Customer, Technical and Web Support
    • Upgrades/patches
    • Training
    • Lost competitive advantage
    • Damage to company reputation
    2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • What methods are there?
    • Laboratory tests
      • requires human subjects that act as end users
      • Experimental methodologies
        • highly controlled observations and measurements to answer very specific questions i.e., hypothesis testing
      • Usability testing
        • mostly qualitative, less controlled observations of users performing tasks
    2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • What methods are there?
    • Interface inspection
      • done by interface professionals, no end users necessary
      • Usability heuristics
        • several experts analyze an interface against a handful of principles
      • Walkthroughs
        • experts and others analyze an interface by considering what a user would have to do a step at a time while performing their task
    2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • What methods are there?
    • Field studies
      • requires established end users in their work context
      • Ethnography
        • field worker immerses themselves in a culture to understand what that culture is doing
      • Contextual inquiry
        • interview methodology that gains knowledge of what people do in their real-world context
    2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • What methods are there?
    • Self reporting
      • requires established or potential end users
      • interviews
      • questionnaires
      • surveys
    2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Gap between design and information technology 01 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Planned Curriculum 01 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 1st year Fall Semester:
    • Introduction to Interaction Design
    • MFA program orientation
    • Theory in Art Seminar
    • Problems in Industrial Design I
    • 1st year Spring Semester:
    • Cognition for Interaction Design
    • Design History I
    • Advanced Web Authoring
    • Elective course
    • 2nd year Fall Semester:
    • Problems in Industrial Design II
    • Design History II
    • Elective course
    • 2nd year Spring Semester:
    • Information Visualization Design
    • Research Methods
    • Directed Project Research
    • 3rd year Fall Semester:
    • Robot and Culture
    • MFA Project Research in Design
    • MFA thesis
    • 3rd year Spring Semester:
    • Interaction Design Evaluation
    • MFA Project Research in Design
    • MFA graduate exhibition
    • MFA thesis
  • Planned Curriculum 01 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • 1st year Fall Semester:
    • Introduction to Interaction Design
    • MFA program orientation
    • Theory in Art Seminar
    • Problems in Industrial Design I
    • 1st year Spring Semester:
    • Cognition for Interaction Design
    • Design History I
    • Advanced Web Authoring
    • Elective course
    • 2nd year Fall Semester:
    • Problems in Industrial Design II
    • Design History II
    • Elective course
    • 2nd year Spring Semester:
    • Information Visualization Design
    • Research Methods
    • Directed Project Research
    • 3rd year Fall Semester:
    • Robot and Culture
    • MFA Project Research in Design
    • MFA thesis
    • 3rd year Spring Semester:
    • Interaction Design Evaluation
    • MFA Project Research in Design
    • MFA graduate exhibition
    • MFA thesis
  • GE Healthcare Home Monitor for patients of Multiple Sclerosis, Parkinson's, Arthritis, Cerebral Palsy 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Existing Product Usability Tests 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Identified Problems 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Diseases Research 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Empathic Research 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Identified Many Problems
    • For example, for CP
    • Impossible to make universal product creation since no two CP patients are exactly the same.
    • If wake up during the midnight, it is very hard to adjust position and fall back to sleep
    • Lack of resources to organize series of training
    • Lack of adequate information resources for patients who are over age of 18.
    • Expensive products and treatments
    • Eager to regain some form of freedom: from human aides, of movement, of social interaction.
    00 The design goal changed from monitoring to improving the chronic conditions and life quality
  • Concept Progression 00 Each team illustrate 12 design concepts 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Review Concepts 00 96 design concepts generated from 8 teams 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Physical Prototypes 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Digital Prototypes 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Design Evaluation 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Design Outcome 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Arthritis Problem 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Design Outcome of Enable The solution. Fits comfortably in hand 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Track how long you have been inactive Design Outcome for Arthritis 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Review the process 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
    • Design research to identify problems
    • Brainstorming to generate alternatives
    • Create digital and physical prototypes
    • Cognitive consideration to enforce designs
    • Evaluation to ensure quality
    00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University
  • Now, our students are working on a Whirlpool project How the washer and dryer teach you to do laundry properly? 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University