Interpersonal Communication

Aasim S Mullick Business Unit Head Human Capital

mullick65@yahoo.com

Interpersonal Communication

Interpersonal Communication

THERE ARE DIFFERENT TYPES

OF INTERPERSONAL COMMUNICATION

What is Communication?

Communication is the art of transmitting information, ideas and attitudes from one person to another. Communication is the process of meaningful interaction among human beings.

ITS ESSENCES

EXPRESSION OF THOUGHTS AND EMOTIONS THROUGH WORDS & ACTIONS.

TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.

IT IS A SOCIAL AND EMOTIONAL PROCESS.

What are the most common ways we communicate?

Spoken Word

Written Word

Visual Images

Body Language

Hearing – Physical process, natural, passive

Listening – Physical as well as mental process, active, learned process, a skill

Listening is hard.You must choose to participate in the

process of listening.

Hearing Vs Listening

Using the Power of Mobile Phone/ E-Mail / SMSDo it NOW

SKYPE Take your time to do it anytime, if not

urgent OR Important ?

Face BOOK/ TwitterPut it on the least Priority. It has less priority but more fun and self

projection

Interpersonal Communication

Examines how many people are involved, How many sensory channels are used, The feedback provided

The Contextual View –

Comparison with other forms of communication

Interpersonal Communication

The Contextual View – Comparison with other forms of communication

Examines how many people are involved, How physically close they are to one another, How many sensory channels are used, Feedback provided

Interpersonal Communication

The Contextual View – Comparison with other forms of communication

Examines how many people are involved, how physically close they are to one another, how many sensory channels are used, and the feedback provided

The Developmental View

Interpersonal Communication

The Developmental View –

Different relationships with people

Researchers say that our definition of interpersonal communication must account for these differences

E.g. - Interacting with a sales clerk in a store different than the relationship we have with our friends and family members

the Developmental View

COMMUNICATION IS DONE only IF YOU WANT TO

Strength of Communication

Marriage is the only war in which the enemies sleep together.Hitler

Direct & Interactive :

Refers to face-to-face or person-to-person communication

Extremely relevant to achieving personal as well as professional success

Often Direct & Interactive – Makes effective use of

oral as well as non-verbal channels – words, body language, facial expressions, spacing, tones, gestures, action

Direct & Interactive :Refers to face-to-face or person-to-person communicationExtremely relevant to achieving personal as well as professional success

Makes effective use of oral as well as non-verbal channels –

words, body language, facial expressions, spacing, tones, gestures, action

COMMUNICATION HELPS MAKE NATIONS LARGER BY JOINING WITH OTHER NATIONS

P A C PARENT EGO STATEBehaviours, thoughts & feelings copied

from parents or parent figures. ADULT EGO STATE Behaviours, thoughts & feelings which are

direct responses to the here and now CHILD EGO STATE Behaviours, thoughts & feelings replayed

from childhood

The Parent State -Our ingrained voice of authority, absorbed conditioning, learning and attitudes from when we were young.

We were conditioned by our real parents, teachers, and all older people, next door neighbours, aunts and uncles

Parent is made up of huge number of hidden and overt recorded playbacks

Parent Ego State Typically embodied by phrases and attitudes starting

with 'how to', 'under no circumstances', 'always' 'never forget', 'don't lie, cheat, steal', etc, etc.

Formed by external events and influences upon us as we grow through early childhood

We can change it, but this is easier said than done

The Child State Our internal reaction and feelings to external events form the 'Child‘ This is

the seeing, hearing, feeling, and emotional body of data within each of us

When anger or despair dominates reason, the Child is in control

Like our Parent we can change it, but it is no easier

The Adult State - Our 'Adult' is our ability to think

and determine action for ourselves, based on received data

The adult in us begins to form at around ten months old

It is the mean by which we keep our Parent and Child under control

If we are to change our Parent or Child we must do so through

our Adult  

Review of TA In other words:

Parent is our 'Taught' concept of life

Adult is our 'Thought' concept of life

Child is our 'Felt' concept of life

Human Behaviour : Human Behaviour calls for insight into

Behaviour & Understanding of how people react under different situations Has particular significance in all people-oriented situations

Relevant in dealing with people – both inside & outside the organization

– especially for handling grievances & difficult

situations

BAD COMMUNICATION MAKES PEOPLE ANGRY

“How You Behave ”Matters :

Pleasant & unpleasant situations are bound to develop in any organization where a large number of people work

A Manager might have to convey appreciation and praise OR punishment & unpalatable developments, criticism & reprimand

“How You Behave ”Matters :

In such cases, not only WHAT the Manager says, but also HOW he says it, and WHAT is done through ACTIONS assumes meaning

Un Pleasant

Pleasant

Good leaders constantly polish their verbal & non-verbal skills

IPC Leaders These skills are used to create the desired

impression – both positive & negative The words that they choose, the way they express them, the tone, gestures & actions in totality are all impact creating

First impressions carry considerable value – if it is right, it results in a positive relationship

GOOD LEADERS NEVER THINK OF THEIR OWN SELF BUT THINK OF THEIR COMPANY-FUTURE

THERE ARE MANY OTHER SKILLS IN A HUMAN BODY

Other skills

Other skills essential to build effective IC skills are

the ability to win trust, build rapport, ask the right questions, and elicit full information

Involves creating right impressions & communicating the intended message convincingly

Other skillsCalls for sincerity in approach & bringing

in transparency in communication

Means asking appropriate questions in an appropriate manner, and making the other person communicate  

Other skillsCalls for sincerity in approach & bringing

in transparency in communication

Means asking appropriate questions in an appropriate manner, and making the other person communicate  

IP Communication Also means making the other person confide in you

For counseling, negotiation, hearing of appeals,

personal interviews etc, additional communication skills would be called for.

These have to be developed through conscious efforts

Develop a Positive Attitude :People should necessarily have one

basic skill

– the ability to get along with others

Whilst job-oriented skills & knowledge are relevant, what is equally relevant, if

not more, is the right attitude

Develop a Positive Attitude : People may accept a lack of knowledge , but will

never accept rudeness or indifference

Hence, building the rapport is very important !

Control Bad Feelings :

People come to work not only with their hands & heads, but

also their hearts.

They come not only with

knowledge, wisdom &

intelligence, but also feelings &

emotions Dealing with other people

requires control over moods !

Control Bad Feelings Any work situation is a mix of positive & negative, good & bad strokes

Good Interpersonal skills require underplaying negative strokes & not letting them spoil one’s temper

Learn to rise above bad feelings coming from any quarter and do not let these show up or hinder dealings with people

Control Bad Feelings

Any work situation is a mix of positive & negative, good & bad strokes

Good Interpersonal skills require underplaying negative strokes & not letting them spoil one’s temper

Control Bad Feelings

Learn to rise above bad feelings coming from any quarter and do not let these show up or hinder dealings with people

Use Logic :

Logic & Emotion – are at work throughout our lives. Push and pull in opposite directions. The one that prevails at any particular time, will determine how

we get along with others, Affect our level of achievement.

With emotions- easy to respond rather than logic,

But responding logically helps us to deal constructively with difficult situations.” – Roberta Cava

Harmonious Interpersonal Relationships are the secret of success.

“ I will pay more for the ability to deal with people than for any other ability under the sun.”– John Rockfeller

 

For your concentrations!!!

Thanks