Punjab e-District Specialized Computer Manualedistrict.punjabgovt.gov.in/EDA/Downloads... · under e-district Project in Punjab is as per given below list. 2.1. Department and Services

Punjab e-District Application Training Manual

Department of Revenue

Punjab e-District User Manual Dept. of Revenue

© 2014. Government of Punjab. All rights reserved. 1

Table of Content

1. Glossary of Terms ..................................................................................................................... 4

2. Project Overview ...................................................................................................................... 5

2.1. Department and Services under Punjab E-District Project ............................................... 5

3. General Information ................................................................................................................. 9

3.1. Tools Required ................................................................................................................... 9

3.2. Starting your Computer ..................................................................................................... 9

4. Purpose ...................................................................................................................................10

5. Scope ......................................................................................................................................10

6. Getting Started .......................................................................................................................10

7. Home Page .............................................................................................................................12

7.1. Quick Links .......................................................................................................................12

7.2. Department login link ......................................................................................................13

7.3. Status tracker ...................................................................................................................13

8. Copying Service ......................................................................................................................14

8.1. Suwidha User: Application Submission ...........................................................................14

8.2. Department User .............................................................................................................18

8.2.1. Dealing hand,Sadar Copying Agency(SCA) office .....................................................18

8.2.2. Approving Authority (SCA Assistant) .......................................................................22

8.3. Suwidha User: Delivery of Copy of Record ......................................................................25

9. Attestation of Document ........................................................................................................27



9.1. Suwidha User: Application Submission ...........................................................................27

9.2. Department User .............................................................................................................31

9.3. Suwidha User: Delivery of output ...................................................................................33

10. Countersigning of Documents ............................................................................................35

10.1. Suwidha User: Application Submission ........................................................................35

10.2. Department User ..........................................................................................................39

10.2.1. e-District Cell User Login .......................................................................................39

10.2.2. Dealing hand (Tehsildar/CAO/CMO/AFSO) Login .................................................41

10.2.3. Concerned Officer (Tehsildar/CAO/CMO/AFSO) Login .........................................43


10.2.5. Dealing Hand Countersigning Authority Login ......................................................47

10.2.6. Countersigning Authority Login ............................................................................49



10.3. Suwidha User: Delivery of countersigned documents .................................................56

11. Government Dues and Recovery ........................................................................................59

11.1. District Revenue Assistant (DRA) Login: Application Submission ...............................59

11.2. Department User ..........................................................................................................62

11.2.1. Concerned Tehsildar Login .......................................................................................62

11.2.2. Dealing hand (Tehsildar) Login .................................................................................65

11.2.3. Tehsildar Login ..........................................................................................................67



11.2.4. Sub Divisional Magistrate (SDM) Login ....................................................................69

11.2.5. Deputy Commissioner (DC) Login .............................................................................72

11.2.6. Sub Divisional Magistrate (SDM) Login ....................................................................74

11.2.7. Tehsildar Login ..........................................................................................................76

11.2.8. Dealing hand (Tehsildar) Login .................................................................................79

11.2.9. Tehsildar Login ..........................................................................................................82

11.2.10. DRA Login ..................................................................................................................85

11.3. Suwidha User: Checking the status ..............................................................................87

12. Revenue Court Case ............................................................................................................88

12.1. Reader Login .................................................................................................................88

12.2. Presiding Officer Login .................................................................................................93

12.3. Reader Login .................................................................................................................96

5. Disclaimer ............................................................................................................................ 100



1. Glossary of Terms

Abbreviation Description

ACG Assistant Commissioner General

ADC Additional Deputy Commissioner

DC Deputy Commissioner

DRA District Revenue Assistant

DRO District Revenue Officer

e-governance Electronic governance

G2B Government to Business

G2C Government to Citizen

G2G Government to Government

ICT Information and Communication Technology

NOC No objection Certificate

PGA Public Grievance Assistant

SDM Sub Divisional Magistrate

SC Schedule Caste

SCA Sadar Copying Agency

SDA Sub Divisional Assistant



2. Project Overview

E-District project envisages integrated and seamless delivery of citizen services by district

administration through automation of workflow, backend computerization, data digitization across

participating departments.

Front-ends under the scheme, in the form of citizen facilitation centers, are envisioned to be built at

District, Tehsil, Sub-division and Block levels. Village-level front-ends would be established through

Gram Suwidha Kendra (GSKs) for delivery of services.

The project aims to target high volume delivered at the District level and to undertake back-end

computerization to enable the delivery of citizen services through Common Service Centers in a

systematic way. It further aims to integrate multiple applications, faster processing of public

cases/appeals/grievances, dissemination of information as per public requirement and redesign the

processes for the core services to be delivered through the Common Service Centers. Services covered

under e-district Project in Punjab is as per given below list.

2.1. Department and Services under Punjab E-District Project

Sr. No. Department Name Service Name

1. Department of Personal Issuance of Residence certificate (Urban/Rural)

2. Department of Social Welfare

Issuance of Caste(SC/OBC) Certificate

(Urban/Rural)

3. Department of Social Security Old Age Pension (Urban/Rural)

4.

Financial Assistance to Dependent Children

under 21 years of age (Urban/Rural)



5.

Financial Assistance to disabled Person

(Urban/Rural)

6.

Financial Assistance Scheme to Widow and

Destitute Women below 58 years

(Urban/Rural)

7. Senior Citizen Identity Card

8. Department of Health Issuance of Birth/Death Certificate

9. Addition of name of Child in Birth certificate

10. Corrections in Birth/ Death certificate

11. Delayed registration of Birth/ Death

12. Department of Agriculture

Issuance and renewal of license for sale of

seeds/fertilizers/insecticides

13.

Addition of Godown in seeds/fertilizers

licenses

14.

Issuance of Duplicate agricultural license of

seeds/fertilizers/insecticides

15.

Addition/Deletion of item in license for

Seeds/fertilizers/insecticides

16. Department of Home Issuance of Arm’s license

17. Renewal of Arm’s license



18. Duplicate Arm’s license

19. Cancellation of Arm’s license

20. Entry of weapon in Arm’s license

21.

Addition/Deletion of Retainer’s entry in Arm’s

license

22. Extension of Jurisdiction of Arm’s license

23. Addition/Deletion of weapon in Arm’s license

24. NOC/Permission for sale of weapon

25. Permission for deposit of weapon in death

case

26. Sale/ Transfer of weapon in death case

27. Carry permit of weapon

28. Extension of Cartridges

29. Change of Bore

30. Change of address in Arm’s license

31.

Issuance of Marriageability Certificate (Under

The Special Marriage Act, 1954)

32.

Solemnization of Marriage (Under The Special

Marriage Act, 1954)



33.

Registration of Marriage Under The Punjab

Compulsory Registration of Marriage Act, 2012

34.

Registration of Marriage under Special

Marriage Act

35. Department of Food and Civil

Supplies Issuance of Ration Card

36. Modification in Ration Card

37. Issuance of Duplicate Ration Card

38. Issuance of Surrender Certificate

39. Department of Rural Development

and Panchayat Rural Area Certificate

40. Department of Revenue Countersigning of documents

41. Attestation of Document

42. Copying Service

43. Issue of Notices (Revenue Court Case)

44. Listing of Cases (Revenue Court Case)

45. Government Dues & Recovery

46. Department of Governance

Reforms Right to information Act (RTI)



47. Department of Grievances Grievance Redressal

3. General Information

3.1. Tools Required

Computer (CPU, Monitor, Keyboard & Mouse)

Network Connection (Internet connectivity/PAWAN connectivity)

Peripherals (Camera, Scanner, Printer ETC)

Browser (Internet Explorer 7.0 & above, and / or Mozilla 3.6 & above)

Uninterrupted Power Supply (UPS)

3.2. Starting your Computer

Following are the steps may be followed to start the computer.

Steps 1: Ensure all cables are connected between the computer, network connection,

Peripherals & UPS

Steps 2: Plug the UPS to the electrical socket

Steps 3: Switch ‘ON’ the electrical socket

Steps 4: Switch ‘ON’ the UPS

Steps 5: Press the (power button) on the computer

Steps 6: Allow the system to boot up

Switch ‘ON’ the UPS only after you have switched ‘ON’ the power socket

Switch ‘ON’ the computer only after you have switched ‘’ON’ the UPS

Switch ‘OFF’ the power socket in there is an electrical spark in the socket

Do not start the computer in case the UPS is not fully charged

Do not start the computer in case any of the wires are in contact with water sources



/ moisture

In case you are not sure whether the computer is connected in the right way –

please contact the system engineer/administrator/technical support engineer

4. Purpose

The purpose of this User Manual is to help user in running E-District application. The manual consist of

steps used for registering service request and processing of application request at different levels using

e- district Application.

5. Scope

The scope of this document is to provide Support and Guidance to End Users to access the e-district

application.

6. Getting Started

Following points and guidelines may be referred while accessing the e-district application:

User must have valid username and password

Make relevant and correct entries only

Recheck the entries before clicking on Submit button

Mandatory fields cannot be left blank

Mandatory/Optional documents should be attached as per requirement

Do not make false entries



1. To launch E district - ONLINE

a. Double click on the to open the browser

i. The browser will be open with default page or blank page

ii. Enter the URL and press enter button on keyboard

2. User starts with the given steps after opening the internet explorer

STEP 1: Open the Punjab E-District website by typing the below given URL in address bar of browser

http://edistrict.punjabgovt.gov.in

STEP 2: Choose the language either English or Punjabi from the screen.

Figure 1

http://edistrict.punjabgovt.gov.in/



7. Home Page

On the Home page, End-User can access the Status tracker, Quick links, Help etc. These links can be

accessed for various purposes mentioned below:

Figure 2

7.1. Quick Links

Quick links contains following links

i. Home – Link can be used to access the home page.

ii. National e-Governance Plan – Link can be used to get knowledge on NeGP.

iii. E-District – Link can be used to get detail of E-District project.

iv. List of Services – Link can be used to get the list of Services under E-District project.

v. Pilot Districts – List of Pilot District

vi. Documents required – Link can be used to get the list of Documents required under each

service.

vii. Government Orders/Notifications – Link can used to get the Government orders/notification

for respective services.

viii. E-Governance Documents – Link can be used to get the documents for E-Governance.



ix. List of Suwidha centers – Link can be used to get the list of Suwidha centers.

x. Tenders/Notices – Link can be used to get detail of Tenders/Notices.

xi. Feedback – Link can be used to post the feedback.

7.2. Department login link

This link can be used for user login which may be suwidha or departmental user. When end user clicks

on this link, he/she will redirect to Department login screen where end-user can access login page.

Login to Department User

Users can login from this page. After login users will be redirected to their respective workbench.

Follow the steps to login.

Enter <login-name> in Login name field.

Enter <password> in Password field.

Click on <Login> button.

Figure 3

7.3. Status tracker

End-User can check the status of the application by entering the application number.

Login using <Login Name>

and <Password>



8. Copying Service

8.1. Suwidha User: Application Submission

Suwidha user enters the Login Name and Password and clicks on Login Link to access the Workbench.

Following are the steps to login into e-district application.




Click on <Forgot Password> button, if user forgot the password.

Figure 4

Steps:-

1. Login with User Id and Password

2. Select the service <Copying Service> under <Revenue Department> from the menu bar in the left.


and <Password>



Figure 5

3. Suwidha User clicks on <Add New> button then below screen shall be displayed.

Figure 6

Select <Copying Service>

from <Revenue>



Fill all the details regarding the application request in the application form. Mandatory fields with

asterisk sign “*” should be filled properly. The form is divided into five different sections:

I. General details

II. First Party Details

III. Second Party Details

IV. Applicant’s Information

V. Attachments

I. Application Form: General details

All the mandatory fields mentioned in the General Section must be filled like Government Fees,

Suwidha Fees and applicant relation with Citizen.

II. Application Form: First Party Details

All the mandatory fields must be filled by end user like Name, Occupation etc.

III. Application Form: Second Party Details

All the mandatory fields must be filled by end user in second party details.

IV. Application Form: Applicant’s Information

End user has to fill the details like Applicant’s Name, Applicant’s Father name etc.

Note: if an applicant is applying for <Self> then automatically the Applicant Information section will be disabled.

V. Application Form: Attachments

User has to scan the original documents provided by the Citizen/Applicant and attach the mandatory

documents using “Upload Document” link. User can also delete the document using “Delete

Document” link available on the page if wrong document attached.

User must click on <save> button to process the application request after filling all the details in

application form.



Note: All the mandatory fields marked with asterisk “*” sign must be filled.

Application no. and receipt shall be generated by e-district application after saving the form.

Acknowledgment Receipt

After saving the application form, <Application Receipt> link shall be available to print the

acknowledgment receipt. Click on the <Application Receipt> link, takes printout of receipt and

handover to the Applicant.

Acknowledgement receipt may have the details of application like Application No., Date of Application,

Citizen Name, Father Name, Address etc.

Citizen must produce the receipt while receiving the output from Suwidha centre.

Figure 7



8.2. Department User

8.2.1. Dealing hand,Sadar Copying Agency(SCA) office

E-district Application directs/forwards the application request to Dealing hand account through e-

district application after submission of the application request by the Suwidha user.

Dealing hand enters the Login Name and Password and clicks on Login Link to access the Workbench.






Figure 8

Dealing hand checks the Inbox and examines the service request accordingly.


and <Password>



Figure 9

Dealing hand can access the application form details using the “Service Name” link. All the details filled

in the form are displayed while selecting the service name link. User checks the application details

from the General, First party details, second party details, applicant’s information and Attachment

sections and takes following actions as mentioned in “Figure 10” according to service request:

Note:

1. If the service request belongs to the offices covered under e-District project then End user

forward the service request to the reader of the concerned office/Sadar Kanungo/Office

Kanungo electronically.

2. If the service request belongs to the offices not covered under e-District project then End user

forwards the service request to the concerned office manually.

1. Send back to Suwidha

Dealing Hand can send back the application with his/her remarks to suwidha in case of

document/s deficiency or missing information. End User clicks on <Save> button after selecting

action taken and adding comments/remarks.

Note: Please refer to the section 8.1 for further process.

Select an

application

from the list



2 Send to Sadar Kanungo

Dealing hand can forward the application request to “Sadar kanungo”. User clicks on <Save> button

after selecting action taken and adding comments/Remarks.

3. Send to Reader to Tehsildar

Dealing hand can forward the application request to “Reader to Tehsildar”. User clicks on <Save>

button after selecting action taken and adding comments/Remarks.

4. Send to Reader to ADC

Dealing hand can forward the application request to “Reader to ADC”. User clicks on <Save> button


5. Send to Reader to DC

Dealing hand can forward the application with his/her remarks to Reader to Dc. User clicks on

<Save> button after selecting action taken and adding comments/Remarks.

6. Send to Reader to DRA

Dealing hand can forward the application request to “Reader to DRA”. User clicks on <Save> button


7. Send to Steno to DRO

Dealing hand can forward the application request to “Steno to DRO”. User clicks on <Save> button


8. Send to PGA

Dealing hand can forward the application request to PGA. User clicks on <Save> button after

selecting action taken and adding comments/Remarks.

9. Send to SCA Asst

Dealing hand can forward the application request to “SCA Asst”. User clicks on <Save> button after


10. Send to Physical Verification



Dealing hand can forward the application request to concern office manual using this option. User

clicks on <Save> button after selecting action taken and adding comments/Remarks.

11. Send to Reader to Reader (SDM)

Dealing hand can forward the application request to “Reader to SDM”. User clicks on <Save>


12. Request Wrongly Marked

Dealing hand can also select the option “Request Wrongly Marked”. User clicks on <Save> button


Figure 10

Click <Save> button after taking action and adding notes. A successful message will be displayed after

saving the application.

Select appropriate Action from Action Taken

Click on SAVE button



Note:

Concern office shall search the record in record room and forward the copy of record to Dealing Hand

else submit the report for record not found through e-district application (If actor covered under e-

district) or manually (If actor not covered under e-district).

Dealing Hand, Copying Agency forwards the request to Approving authority as per report received

from concern office.

8.2.2. Approving Authority (SCA Assistant)

Approving Authority enters the Login Name and Password and clicks on Login Link to access the

Workbench.






Figure 11

Approving authority (SCA Ast.) Checks the Inbox and examines the service request accordingly.


and <Password>



Figure 12

Approving authority (SCA Ast.) can access the application form details using the “Service Name” link.

All the details filled in the form are displayed while selecting the service name link. User checks the

application details from the General, First party details, second party details, applicant’s information

and Attachment sections and takes following actions as per service request:

Approving authority (SCA Ast.) can check the application details and remarks added by the Dealing

hand in the application. Approving authority (SCA Ast.) can take following actions:

I. Approve

Application request can be approved using this option. User clicks on <Save> button after


Note: -

Approving authority (SCA Ast) has to put the official stamp on every page of copy of record

after approving the application request and sends it to the SCA clerk manually. Approving

authority also updates the status in eDistrict application and forwards the request

electronically to SCA Clerk.

Select an

application

from the list



II. Reject

Application request can be rejected using this option. Approving authority (SCA Astt.) should

add reason for rejection in the remarks field and Click on <Save> button.

III. Send Back to SCA Clerk

Approving authority can forward the application request to Dealing Hand (SCA clerk) in case of

any clarification required for particular application request.

Note: Please refer to the section 8.2.1 for further process.

Figure 13

Click <Save> button after taking action and adding Notes. A successful message shall be displayed after


Note: Dealing Hand receives the copy of record from SCA Asst. and forwards the copy of records to e-

district cell/suwidha.




8.3. Suwidha User: Delivery of Copy of Record

Suwidha user receives the acknowledgment receipt from Applicant and click on the “Status Tracker”

link enters the application number in the status tracker and checks the status of application

If the applicant needs to pay some additional fees, Suwidha operator collects the same and updates on

e-District application.

Figure 14

Enter the application no. and click on “Go” button.

Figure 15

Click on Status Tracker

link to check the status



Case I: In case application request rejected

If application request rejected by Approving Authority, Suwidha user updates the reason for rejection

to Applicant/Citizen.

Case II: In case application request approved

If application request approved by Approving Authority .Suwidha user deliver the copy of record to the

citizen and update the date of delivery in e-District application.

Figure 16

Suwidha user may follow the below steps to provide the Copy of record to Applicant:

I. Suwidha user delivers the copy of record to the citizen and updates the date of delivery in e-

District application.

II. If the citizen needs to pay some additional fees then Suwidha user collects the same and

updates in e-District application.

(Please Note: In the entire process above SCA Clerk/ SCA Assistant shall calculate the total fee to be collected

from the applicant. After deducting the initial fees paid, the pending amount to be collected from the applicant

shall be entered in the application by SCA Clerk/ SCA Assistant. The same shall be collected from the applicant

before making final delivery of records to him)



9. Attestation of Document







`Click on <Forgot Password> button, if user forgot the password.

Figure 17

Steps:

1. Login with User Id and password

2. Select the service <Attestation of Document> under <Revenue Department> from the menu bar

in the left.


and <Password>



Figure 18

Suwidha User clicks on <Add New> button then below screen shall be displayed.

Figure 19


asterisk sign “*” should be filled properly. The form is divided into two different sections:

I. General details

II. Attachments

Select <Attestation of Documents > under

<Revenue>.



I. Application Form: General Details

All the mandatory fields mentioned in the General Section must be filled like Government Fees and

Suwidha Fees etc.

II. Application Form: Attachments

User has to scan the original documents provided by the Citizen/Applicant and attach the documents

using “Upload Document” link. User can also delete the document using “Delete Document” link

available on the page if wrong document attached. After filing all required general information’s and

Attachments. Suwidha user clicks on save button.

Figure 20

Application Form: Document Details

User must add the document details and click on <save> button to process the application request

after clicking on submit for process checkbox.





End user prepares the case file, containing the supporting documents submitted by applicant &

provides the same to the concerned officer for attestation of document.


After saving the application form <Application Receipt> link shall be available to print the






Figure 21




9.2.1. Approving Authority (Executive Magistrate) Login

E-district Application directs/forwards the application request to Approving authority (EM) account

through e-district application after submission of the application request and forwards the manual

records to Executive Megistrate.

Approving authority (EM) enters the Login Name and Password and clicks on Login Link to access the

Workbench.






Figure 22

Approving authority (EM) checks the Inbox and examines the service request accordingly


and <Password>



Figure 23

Approving authority (EM) can access the application form details using the “Service Name” link. All the

details filled in the form are displayed while selecting the service name link. User checks the

application details from the General, Document details and Attachment sections and takes following

actions as mentioned in “Figure 24” according to service request:

Steps:-

I. Approve

Application request can be approved using this option and Click on <Save> button.

Note: Approving authority shall physically attest the documents and forward the same to

Suwidha.

II. Reject

Application request can be rejected using this option. Approving authority (EM) should add

reason for rejection in the remarks field and Click on <Save> button. Executive Magistrate shall

return the documents to the Suwidha unattested.

Select an

application

from the list



III. Send back to Suwidha

Executive Magistrate can send back the application request to Suwidha in case of deficiency of

documents or missing information. User clicks on <Save> button after selecting action taken

and adding comments/remarks.


Figure 24

9.3. Suwidha User: Delivery of output


link enters the application number in the status tracker and checks the status of application.

Figure 25


Click on save button

Click on Status Checking link to

check the status





If application request rejected by Approving Authority, Suwidha user updates the reason for rejection to

Applicant/Citizen.


If application request approved by Approving Authority. Suwidha user hands over the attested

documents to the applicant and updates the e-District application.

Figure 26

Suwidha user may follow the below steps to provide the output to Applicant:

I. Suwidha user delivers the attested documents to the applicant/citizen and updates the status-in

e-District application.

II. Physically attested documents delivered to citizen.

Enter Application No.



10. Countersigning of Documents








Figure 27

Steps:

1. Login with User Id and password

2. Select the service < Countersigning of Document > under <Revenue Department> from the

menu bar in the left.


and <Password>



Figure 28

Suwidha User clicks on <Add New> button then below screen shall be displayed.

Figure 29

Select <Attestation of Documents > under

<Revenue>.




asterisk sign “*” should be filled properly. The form is divided into three different sections:

I. General details

II. Applicant’s Information

III. Attachments

I. Application Form: General details

All the mandatory fields mentioned in the General Section must be filled like Government Fees,

Suwidha Fees and applicant relation with Citizen etc.

II. Application Form: Applicant’s Information

All the mandatory fields must be filled by End user like Applicant’s Name, Applicant’s Father name etc.

Note: if an applicant is applying for <Self> then automatically the Applicant Information section will not be displayed.

III. Application Form: Attachments

End User has to scan the original documents provided by the Citizen/Applicant and attach the

mandatory documents using “Upload Document” link. User can also delete the document using “Delete

Document” link available on the page if wrong document attached.

Figure 30



Suwidha User clicks on <save> button to process the application request after clicking on submit for

process checkbox.





acknowledgment receipt. Click on the <Application Receipt> link, take printout of receipt and handover

to the Applicant.




Figure 31




10.2.1. e-District Cell User Login

E-district Application directs/forwards the application request to e-District Cell through e-district

application after submission of the application request by Suwidha user. Suwidha user also forwards the

manual output to e-district cell for countersigning.

e-District Cell enters the Login Name and Password and clicks on Login Link to access the Workbench.






Figure 32

e-District Cell checks the Inbox and examines the service request accordingly


and <Password>



Figure 33

e-District Cell can access the application form details using the “Service Name” link. All the details filled


from the General, Applicant’s information and Attachment sections and takes following actions as

mentioned in “Figure 35” according to service request:

Figure 34

Steps:-

I. Send for Verification

e-District Cell forwards the application request for verification. Application request directs

electronically if department is already covered under scope of e-district Project else e-district cell

forwards the application request manually to other departments not covered under e-district.

Select an

application

from the list



End User clicks on <Save> button after selecting action taken and adding comments/Remarks.

Figure 35

Click <Save> button after taking action and adding Notes. A successful message will be displayed after


Case 1: If application request related to actors covered under e-district

Project.

10.2.2. Dealing hand (Tehsildar/CAO/CMO/AFSO) Login

Dealing hand of concern office enters the Login Name and Password and clicks on Login Link to access

the Workbench.










Figure 36

Dealing hand checks the Inbox and examines the service request accordingly

Figure 37


in the form are displayed while selecting the service name link. User checks the application details from

the General, Applicant’s information and Attachment sections and takes following actions as mentioned

in “Figure 38” according to service request:

Steps:-

I. Send forward


and <Password>

Select an

application

from the list



Dealing hand forward the application with his/her remarks to concerned authority. User clicks on


Figure 38



10.2.3. Concerned Officer (Tehsildar/CAO/CMO/AFSO) Login

Concerned Officer enters the Login Name and Password and clicks on Login Link to access the

Workbench.










Figure 39

Concerned Officer checks the Inbox and examines the service request accordingly

Figure 40

Concerned Officer can access the application form details using the “Service Name” link. All the details

filled in the form are displayed while selecting the service name link. User checks the application details



I. Approve

Verification report can be approved using this option and verification report send to e-district

cell.


and <Password>

Select an

application

from the list



II. Reject Concerned authority can reject the application request and add reason for rejection in the

remarks field and Click on <Save> button.


Figure 41





application after submission of the application request by concern official.

e-District Cell again enters the Login Name and Password and clicks on Login Link to access the

Workbench.





e-District Cell checks the Inbox and examines the same service request accordingly

Figure 42

e-District Cell can access the verification report received by concern authority and take the following

actions according to service request.

Figure 43

Steps:-

I. Send forward e-District Cell may forward the application with his/her remarks to Dealing Hand Countersigning authority. User clicks on <Save> button after selecting action taken and adding comments/Remarks.

Select an

application

from the list



10.2.5. Dealing Hand Countersigning Authority Login

E-district Application directs/forwards the application request to Dealing Hand Countersigning

Authority through e-district application after submission of the application request by e-District Cell.

Dealing Hand, Countersigning Authority enters the Login Name and Password and clicks on Login Link

to access the Workbench.






Figure 44

Dealing Hand, Countersigning Authority checks the Inbox and examines the service request

accordingly.


and <Password>



Figure 45

Dealing Hand, Countersigning Authority can access the application form details using the “Service

Name” link. All the details filled in the form are displayed while selecting the service name link.

Dealing hand can also check the report send by concern verification authority.

Figure 46

Steps:-

I. Send forward

Dealing Hand, Countersigning Authority may forward the application with his/her

remarks to Countersigning authority. User clicks on <Save> button after selecting action

taken and adding comments/Remarks.

Select an

application

from the list



10.2.6. Countersigning Authority Login

E-district Application directs/forwards the application request to Countersigning Authority through e-

district application after submission of the application request by Dealing Hand. Countersigning

Authority.

Countersigning Authority enters the Login Name and Password and clicks on Login Link to access the

Workbench.






Figure 47

Countersigning Authority checks the Inbox and examines the service request accordingly


and <Password>



Figure 48

Countersigning Authority can access the application form details using the “Service Name” link. All

the details filled in the form are displayed while selecting the service name link. User checks the

application details from the General, Applicant’s information and Attachment sections and takes

following actions as mentioned in “Figure 49” according to service request:

Figure 49

Select an

application

from the list



Steps:

I. Approve

Application request can be approved using this option. Concerned Approving authority

physically countersigns the original documents after approving the application request.

II. Reject

Application request can be rejected using this option. Concerned Approving authority should

add reason for rejection in the remarks field and Click on <Save> button.

III. Send back to suwidha

Concerned Approving authority can forward the application request to Suwidha in case of any

clarification required or missing documents for particular application request.




application after submission of the application request by Countersigning Authority.



Figure 50

Select an

application

from the list







Figure 51

Steps:-

I. Send forward

E-district cell forwards the application request according to action taken by

Countersigning Authority. User clicks on <Save> button after selecting action taken and

adding comments/Remarks.



Case 2: if department is not covered under e-district



application after submission of the application request by Suwidha user.







Figure 52



and <Password>



Figure 53





Figure 54

Select an

application

from the list



NOTE: If End User selects ‘Other’ from drop down classified under <Department Head> then End User

has to further select <Department> and specify <Date of sending for verification>. The original

documents are sent to concerned department for verification.

Steps:-

I. Send for Verification

e-district cell forward the application request manually to other departments not covered under e-

district. End User clicks on <Save> button after selecting action taken and adding comments/Remarks.

Note: Concern official forwards the application request manually to e-District Cell after completing

the verification.

e-District Cell enters the Login Name and Password and clicks on Login Link to access the Workbench.e-

District Cell checks the Inbox and examines the same service request.

Figure 55


in the form are displayed while selecting the service name link. End User also checks the application

details from the General, Applicant’s information and Attachment sections, upload the verification

report and takes following actions as mentioned in “Figure 56” according to service request:

Select an

application

from the list



Figure 56

Steps:

I. Send Forward

e-district cell forwards the application request with his/her remarks to Dealing Hand,

Countersigning authority. User clicks on <Save> button after selecting action taken and adding

comments/Remarks.


10.3. Suwidha User: Delivery of countersigned documents


link, enters the application number in the status tracker and checks the status of application.



Figure 57


Figure 58


If application request rejected by Approving Authority, suwidha user updates the reason for rejection

to Applicant/Citizen


If application request approved by Approving Authority, suwidha user gives the countersigned

documents to the applicant and updates the final status of the service request with e-district

application.


check the status



Figure 59

Suwidha user may follow the below steps to provide the Countersigned Document to Applicant:

I. Suwidha user gives the countersigned documents to the applicant and updates the final status

of the service request with the e-District Application.



11. Government Dues and Recovery

11.1. District Revenue Assistant (DRA) Login: Application Submission

DRA enters the Login Name and Password and clicks on Login Link to access the Workbench.






Figure 60

Steps:

1. Login with User Id and Password.

2. Select DRA from the Dropdown list.

Figure 61


and <Password>

Select DRA from the

Dropdown.



3. Select the service <Government Dues and Recovery> from the menu bar in the left.

Figure 62

4. End User clicks on <Add New> button then below screen shall be displayed.

Figure 63


asterisk sign “*” should be filled properly. The form is divided into three different sections:

I. General details

Click on Government Dues and Recovery Link



II. Defaulter Details

III. Details of Due Amount


All the mandatory fields mentioned in the General Section must be filled like RC received from,

Department name, department address and type of recovery etc.

II. Application Form: Defaulter Details

All the mandatory fields mentioned in the defaulter details section must be filled like name of the

Defaulter, father name of Defaulter, district etc.

III. Application Form: Details of due amount

All the mandatory fields mentioned in the Details of due amount section must be filled like recovery

amount, etc.

User must click on <save> button to process the application request after filling all the details in

application form.












Figure 64


11.2.1. Concerned Tehsildar Login

Concerned Tehsildar enters the Login Name and Password and clicks on Login Link to access the

Workbench.








Figure 65

Concerned Tehsildar checks the Inbox and examines the service request accordingly

Figure 66


and <Password>

Select an

application

from the list



Concerned Tehsildar can access the application form details using the “Service Name” link. All the

details filled in the form are displayed while selecting the service name link. End User checks the

application details from the General details, Defaulter details, Details of due amount and takes


Steps:-

I. Send to Dealing Clerk (Tehsildar)

Concerned Tehsildar can forward the application request to Dealing hand. End User clicks on


Note: -End user has to fill Generate Recovery section before click on save button for further

processing.

Figure 67

End User must click on <save> button to process the application request after filling all the details in

application form.


Click on <SAVE> button



11.2.2. Dealing hand (Tehsildar) Login







Figure 68


Figure 69


and <Password>

Select an

application

from the list




in the form are displayed while selecting the service name link. End User checks the application details

from the General details, Defaulter details, Details of due amount, generate recovery and takes


Steps:-

I. Send to Forward

Dealing hand can forward the application request to concerned Tehsildar after uploading

recovery notice. End User clicks on <Save> button after selecting action taken and adding

comments/Remarks.

Figure 70


application form.





11.2.3. Tehsildar Login


Workbench.






Figure 71



and <Password>



Figure 72



application details from the General details, Defaulter details, Details of due amount, generate

recovery and takes following actions as mentioned in “Figure 73” according to service request:

Steps:-

1. At this stage, there are two sections which shall be open.

a. Details of Movable property

b. Details of Immovable property

Fill all the details regarding these two sections. Mandatory fields with asterisk sign “*” should be

filled properly.

Select an

application

from the list



Figure 73

Steps:-

I. Send to SDM

Dealing hand can forward the application request to Dealing hand (SDM). End User clicks on

<Save> button after selecting action taken and adding comment /Remarks.

Figure 74


application form.

11.2.4. Sub Divisional Magistrate (SDM) Login

SDM enters the Login Name and Password and clicks on Login Link to access the Workbench.










Figure 75

SDM checks the Inbox and examines the service request accordingly

Figure 76

SDM can access the application form details using the “Service Name” link. All the details filled in the

form are displayed while selecting the service name link. End User checks the application details from

the General details, Defaulter details, Details of due amount ,generate recovery ,details of movable


and <Password>

Select an

application

from the list



property , details of immovable property and takes following actions as mentioned in “Figure 77”

according to service request:

Steps:-

I. Send to DC

SDM can forward the application request to DC. End User clicks on <Save> button after


II. Send to Tehsildar

SDM can forward the application request to concerned Tehsildar. End User clicks on <Save>



Figure 77





End user must click on <save> button to process the application request after filling all the details in

application form.

11.2.5. Deputy Commissioner (DC) Login

DC enters the Login Name and Password and clicks on Login Link to access the Workbench.





Figure 78

DC checks the Inbox and examines the service request accordingly


and <Password>



Figure 79

DC can access the application form details using the “Service Name” link. All the details filled in the





Steps:-

I. Approve

Application request can be approved using this option. End User clicks on <Save> button after


Select an

application

from the list



Figure 80

11.2.6. Sub Divisional Magistrate (SDM) Login

SDM enters the Login Name and Password and clicks on Login Link to access the Workbench.









Figure 81

SDM checks the Inbox and examines the service request accordingly

Figure 82

SDM can access the application form details using the “Service Name” link. All the details filled in the





Steps:-

I. Send to DC


and <Password>

Select an

application

from the list



SDM can forward the application request to DC. End User clicks on <Save> button after



II. Send to Tehsildar

SDM can forward the application request to concerned Tehsildar. End User clicks on <Save>


Figure 83


application form.



Workbench.










Figure 84


Figure 85


and <Password>

Select an

application

from the list





application details from the General details, Defaulter details, Details of due amount, generate

recovery and takes following actions as mentioned in “Figure 86” according to service request:

Steps:-

1. At this stage, Issue Nilami section shall be open.

Fill all the details regarding this section. Mandatory fields with asterisk sign “*” should be filled

properly.

Figure 86

Steps:-

I. Send to Dealing hand (Tehsildar)

Concerned Tehsildar can forward the application request to Dealing hand (Tehsildar). End

User clicks on <Save> button after selecting action taken and adding comment /Remarks.



Figure 87

11.2.8. Dealing hand (Tehsildar) Login











Figure 88


Figure 89


in the form are displayed while selecting the service name link. End User checks the application details

from the General details, Defaulter details, Details of due amount, generate recovery, issue nilami and

takes following actions as mentioned in “Figure 91” according to service request:

Steps:-

1. At this stage, Decision section shall be open.


and <Password>

Select an

application

from the list



Fill all the details regarding this section. Mandatory fields with asterisk sign “*” should be filled

properly.

Figure 90

Steps:-

I. Send to Forward

Dealing hand can forward the application request to concerned Tehsildar after uploading

recovery notice. User clicks on <Save> button after selecting action taken and adding

comments/Remarks.



Figure 91


application form.



Workbench.










Figure 92


Figure 93



application details from the General details, Defaulter details, Details of due amount, Issue nilami, and

decision; generate recovery and takes following actions as mentioned in “Figure 95” according to

service request:

Steps:-


and <Password>

Select an

application

from the list



1. At this stage, Generate Form 69 sections shall be open.

Upload the Form 69 before saving the application request

Figure 94

Steps:-

I. Send to SDM

Concerned Tehsildar can forward the application request to SDM. End User clicks on <Save>

button after selecting action taken and adding comment /Remarks.


II. Send to DRA (R)

Concerned Tehsildar can forward the application request to DRA. End User clicks on <Save>

button after selecting action taken and adding comment /Remarks.



Figure 95


application form.

11.2.10. DRA Login

DRA enters the Login Name and Password and clicks on Login Link to access the Workbench.










Figure 96

DRA checks the Inbox and examines the service request accordingly

Figure 97

DRA can access the application form details using the “Service Name” link. All the details filled in the



property , details of immovable property, Issue nilami, Decision, Upload from 69 and takes following

actions as mentioned in “Figure 98” according to service request:

Steps:-

I. Send forward

DRA forwards the application request to complete the task. User clicks on <Save> button after



and <Password>

Select an

application

from the list



Figure 98


application form.

11.3. Suwidha User: Checking the status


link enters the application number in the status tracker and checks the status of application.

Figure 99





check the status



Figure 100

If Status is completed than process shall be end here.

Figure 101

12. Revenue Court Case

12.1. Reader Login

Reader enters the Login Name and Password and clicks on Login Link to access the Workbench.






Enter Application No.



Figure 102

Steps:


2. Select Reader from the Dropdown list.

Figure 103

3. Select the service < Revenue Court > from the menu bar in the left and click on “Register New

Case”.


and <Password>

Select Reader from the Dropdown.



Figure 104

4. After clicking on “Register New case” link, below screen shall be displayed to End user.

Figure 105

Click on New Case Link

Select the case from dropdown list and click on ‘Add’ button.

Select the act from dropdown list and click on ‘Add’ button.

Select the Stage of hearing from list.



Fill all the details regarding the application form. Mandatory fields with asterisk sign “*” should be

filled properly. The form is divided into eight different sections:

I. General details

II. Appellant

III. Respondent

IV. Connected cases

V. Act/Section details

VI. Hearing Details

VII. Case details

VIII. Attachment


All the mandatory fields mentioned in the General Section must be filled like RC received from,

Department name, department address and type of recovery etc.

II. Application Form: Appellant

The End user has to fill the details like Name of Appellant, Name of Appellant in Punjabi, Region etc.

III. Application Form: Respondent

The End user has to fill the details like Name of respondent, Name of respondent in Punjabi, Region

etc.

IV. Application Form: Connected Cases

The End user has to select data from drop down and click on add button.

V. Application Form: Act /Section Details Cases

The End user has to select Act & section from drop down and click on add button.

VI. Application Form: Hearing Details

The End user has to fill stage of hearing and Next stage of hearing date.

VII. Application Form: Case Details



The End user has to fill the details of the status of case.

VIII. Application Form: Attachment

The End User has to scan the original documents provided by the Citizen/Applicant and attach the

mandatory documents using “Upload Document” link. User can also delete the document using

“Delete Document” link available on the page if wrong document attached.

Note: The End User must click on <save> button to process the application request after filling all the

details in application form.


Revenue Court Receipt shall be generated by e-district application after saving the form.


After saving the application form <Revenue court Receipt> link shall be available to print the

acknowledgment receipt. Click on the < Revenue court Receipt > link; take printout of receipt and


Acknowledgement receipt may have the details of application like court name, case number, name of

applicant etc.

Figure 106



12.2. Presiding Officer Login

Presiding Officer enters the Login Name and Password and clicks on Login Link to access the

Workbench.






Figure 107

Steps:


2. Select Presiding Officer from the Dropdown list.


and <Password>



Figure 108

3. Select the service < New Register Cases> from the menu bar < State wise Cases> in the left.

Figure 109

Select Presiding Officer from the Dropdown.

Click on New registered Cases Link



End user click on “New registered cases” link, below screen shall be displayed.

Figure 110

After selecting the court from dropdown “Select Court”, End user can access the application form

details using the “Case Number” link. All the details filled in the form are displayed after selecting the

Case Number link.

Select Court from here

Select registered case from here



Figure 111

End user selects the stage of hearing form “Stage of hearing” dropdown and can fill the next hearing

date in “Hearing details” section.

Also selects the status of case and appropriate action in” case detail “section and enters remark.

After filling all details and adding Notes, End user Click on <Save> button, a successful message will be

displayed after saving the application.

12.3. Reader Login

Reader enters the Login Name and Password and clicks on Login Link to access the Workbench.




Select appropriate Action from here


Select hearing stage.





Figure 112

Steps:


2. Select Reader from the Dropdown list.

Figure 113

3. Select the service < Status wise cases > from the menu bar in the left then select the “New

registered case” link.


and <Password>

Select Reader from the Dropdown.



Figure 114

Now Reader selects the court type and selects the registered case number then below screen

shall be displayed to the End user.

Figure 115

Now reader selects the hearing stage and fill the next hearing date in “hearing Details” section.

After selecting the status of case in “Case datails” section, End user clicks on save button with

his remark.

4. Select the service < Revenue Court > from the menu bar in the left.

Select <New Registered Cases>

Select <Court type>

Select <status of case>



Figure 116

Below screen shall be displayed after selecting <daily case hearing detail>.

Figure 117

Final output shall be generated on clicking on <case hearing detail> for registered case.

Note:

On the date of hearing, reader, logs into account and retrieves the case list through e-District

application

If the case is adjourned then reader assigns next date of hearing and updates the Peshi register on to

the e-District application with complete details of the case.

If the case is not adjourned then presiding revenue officer undertakes the hearing of revenue court case

If the case is not finalized then revenue officer assigns new date of hearing and passes interim order

Select <daily case hearing detail>

Click on <case hearing detail>



If the case is finalized then revenue officer passes final order for the court case.

If the case is finalized, Reader uploads the scanned copy of final order on to the e-District application

If the case if finalized, Reader uploads the scanned copy of final orders along with reports on e-district

application.

5. Disclaimer

User manual is prepared as per the existing process mentioned in Government Orders; however actual

screen shots may vary for few cases and may vary the process in future according to the changes done

by State/Central Government rules time to time.

********************************