Pune circle

Dr.Kanchan Jagtap, DDHS,PUNE 23 / 24 May 14

Skill development Plan

Objective

• To create HR empowered with necessary skills/knowledge to increase competency in delivering their regular work

Hard Skills• Related to professional knowledge

• Teachable abilities, techniques……

to work effectively

• Focus – key specialists

Pediatrician, Gynecologist

Anesthetist, Staff Nurse

• Skill development camps / CME – 1

day Quarterly once

Hard Skills• Experts - Medical college BJMC• Topics - Related to safe motherhood - Related to safe infant / childhood

Quarterly Workshop

Review of work done in 3 monthsEvaluation of perf.Solution to problemsNew Updates

Hard Skills• Experts – BVG Ltd.• Topics

- Emergency Medical Service - Half Day Training - RH/PHC MOs

Soft Skills

• Personal attributes that enhance an individuals interactions & job performance

• Abilities & traits that pertain to personality, attitude & behavior.

• Subjective, harder to learn than technical skills, intangible.

Soft skills• Positive attitude• Empathy• Strong work

ethics• Dealing with

criticism

• Communication• Team work• Leadership• Decision making, • problem solving• Managing time, • Self confidence

Soft Skills needed in health careSoft skill impact job perf. along with technical skills.

1)Communication skills – Patients, Relatives, Media, Public representatives

2)Empathy – Difficult situations faced by patient.3)Team player- Being part of team, should be able

to play nicely. 4)Dealing with pressure - Pressure is daily part of

health care system, able to handle it .5)Strong work ethic , positive attitude

Soft Skills needed in health care

6)Flexibility in time- Not 9 to 5 field 7)Time Management- Lives depend on

timeliness8)Self Confidence - Need to project self

confidence in your abilities, no matter how experienced you actually are.

9)Dealing with criticism - Ability to accept & learn from criticism

10)Leadership – Admin. of health care centre

Medical Encounter

Encounter :- Attendant Medical Officer Nurse Lab Tech. X-Ray Tech Pharmacist Driver

Frictions . . . .• Non availability of the

HR, waiting time• Non Attentive,• Non listening• Non receival of service

• Not explanation about disease

• Non transparency• Non accountability

• Leading - Low productivity, Dissatisfaction, Conflict, Defame, Stress.

OPD/ IPD/ Deliveries 2013-2014 Perf.

Sr.No District Total OPD IPD Deliveries

Pune

PHC 1611006 108902 16491

RH 1105631 58540 8225

Solapur

PHC 835516 50801 5260

RH 685014 49689 5945

Total 4237167 267932 35921

To Find Out Skill Gap • 50 MS/MOs provided questionnaire

• Asked to choose right option Leadership, Communication, Time Mgt. Conflict etc.

Results

Marks (out of 100) Institutes RH+PHC (50)

>75% 19 60-75% 27 <60% 4

Soft skill Training Capsule Workshop of 1 Day

MS + THO + 1st MO PHC – 237 Approx 6 Batches

June/July 14

Experts:- From Pune University, Sinhgad Inst., Yashada

Topics : - Communication, Leadership, Time management, Stress management, Professional ethics.

• MS/THO/MO Sensitization of Staff – August 14• Quarterly Review/Visits• Feedback from staff• Exit interview of patient /relatives • Circle level team- Supervision Evaluation from Aug. 14

Hopeful to perform more effectively by

implementing this plan in current year . . . .