Pulse User Guide

Unigy 4.3.0.4Pulse User Guide

Part Number: B02200772, Release: 01IPC Proprietary

May 29, 2020

© Copyright 2011–2020 IPC Systems, Inc. All RightsReserved.

Table of ContentsRevision List for Unigy V4.3.0.4...................................................................................................7Preface ............................................................................................................................................9

Chapter 1: Introduction.............................................................................................................. 131.1 Pulse ..................................................................................................................................................................13

1.1.1 Pulse applications.............................................................................................................................. 131.1.2 Pulse hardware components .............................................................................................................. 15

1.2 Voice services ....................................................................................................................................................211.3 Presence ............................................................................................................................................................ 21

1.3.1 View presence ....................................................................................................................................221.3.2 Set Presence Do Not Disturb ............................................................................................................. 22

1.4 Access to Pulse ................................................................................................................................................. 231.4.1 Licensing ............................................................................................................................................231.4.2 Free seating ........................................................................................................................................231.4.3 Service recovery................................................................................................................................. 231.4.4 Power up ............................................................................................................................................ 241.4.5 Network configuration login...............................................................................................................241.4.6 Log in .................................................................................................................................................241.4.7 Lock and unlock................................................................................................................................. 271.4.8 Log out ...............................................................................................................................................271.4.9 Change login password.......................................................................................................................27

Chapter 2: Working with Pulse ................................................................................................. 292.1 Application Launch Pad ....................................................................................................................................292.2 Screen components............................................................................................................................................ 29

2.2.1 Bezel controls and Speakers main view............................................................................................. 302.2.2 Application bars..................................................................................................................................312.2.3 Main display ...................................................................................................................................... 322.2.4 Speaker bar ........................................................................................................................................ 32

2.3 Speakers pagination........................................................................................................................................... 322.4 Use ICM directory alphabetical control (Scrubber) ..........................................................................................322.5 Master volume................................................................................................................................................... 332.6 Communication channels ..................................................................................................................................33

2.6.1 Hoot channels and Open Connexions.................................................................................................332.7 Communication Barrier status messages........................................................................................................... 34

Chapter 3: Intercom.................................................................................................................... 353.1 Dial an intercom call..........................................................................................................................................35

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IPC Proprietary Unigy 4.3.0.4Pulse User Guide

3.2 Answer intercom calls .......................................................................................................................................363.2.1 Auto answer ....................................................................................................................................... 363.2.2 Answer when auto answer is not enabled ..........................................................................................363.2.3 Answer pending intercom calls ......................................................................................................... 36

3.3 Active Call Display ...........................................................................................................................................373.3.1 Intercom voice level indicator ........................................................................................................... 373.3.2 Mark or remove a favorite during an active call ................................................................................37

3.4 Hands-free mode (HFM)....................................................................................................................................383.4.1 Switch between HFM and the handset or headset.............................................................................. 38

3.5 Release a call .....................................................................................................................................................383.6 Adjust intercom volume ....................................................................................................................................393.7 Mute and unmute the intercom microphone...................................................................................................... 393.8 Intercom group calls ......................................................................................................................................... 39

3.8.1 Dial an intercom group call ............................................................................................................... 393.8.2 Intercom group answer ...................................................................................................................... 403.8.3 Intercom group talk back ................................................................................................................... 40

3.9 Intercom Directory ............................................................................................................................................413.9.1 View the intercom directory .............................................................................................................. 413.9.2 Call a directory contact ......................................................................................................................413.9.3 Make a group call from the directory................................................................................................. 423.9.4 View contact details ...........................................................................................................................423.9.5 Mark or remove a contact from Favorites ......................................................................................... 423.9.6 Intercom search ..................................................................................................................................42

3.10 Intercom Favorites ............................................................................................................................................ 433.10.1 View Favorites ................................................................................................................................... 433.10.2 Call a Favorite ....................................................................................................................................433.10.3 Create a Favorite ................................................................................................................................443.10.4 Remove a Favorite .............................................................................................................................44

3.11 History................................................................................................................................................................443.11.1 View call history ................................................................................................................................ 443.11.2 Make a call from a history entry ........................................................................................................443.11.3 Mark or remove a history contact as a Favorite ................................................................................ 453.11.4 Filter History by call category ........................................................................................................... 45

3.12 Intercom diversion............................................................................................................................................. 453.12.1 Configure intercom diversion for Pulse..............................................................................................45

Chapter 4: Speakers application ............................................................................................... 474.1 Launch the Speakers application ...................................................................................................................... 474.2 Use the Speakers application............................................................................................................................. 48

4.2.1 Use Push-to-Talk ............................................................................................................................... 484.2.2 Use Push-to-Latch ............................................................................................................................. 484.2.3 Adjust the volume for a speaker channel ...........................................................................................484.2.4 Mute or unmute a speaker channel .................................................................................................... 48

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May 29, 2020 IPC Proprietary

4.2.5 Move a speaker call to the handset .................................................................................................... 494.2.6 View speaker details .......................................................................................................................... 494.2.7 Paginate speaker channels ................................................................................................................. 494.2.8 Replay speaker audio .........................................................................................................................494.2.9 Monitor speakers from other applications ......................................................................................... 50

4.3 Speakers directory .............................................................................................................................................504.3.1 View the Speakers directory .............................................................................................................. 514.3.2 Assign a speaker to the first available channel automatically............................................................ 514.3.3 Move a speaker entry .........................................................................................................................514.3.4 Replace a speaker channel assignment .............................................................................................. 51

4.4 Configure speaker channels............................................................................................................................... 524.4.1 Add a line to a speaker channel ......................................................................................................... 524.4.2 Remove a speaker assignment............................................................................................................ 524.4.3 Program Push-to-Latch (Quick latch).................................................................................................524.4.4 Prevent latching on all speaker channels ........................................................................................... 52

4.5 Speaker groups...................................................................................................................................................534.5.1 Assign speakers to a speaker group.................................................................................................... 534.5.2 Talk on a speaker group .....................................................................................................................544.5.3 Set speaker group latching .................................................................................................................54

4.6 How call muting controls affect speaker users.................................................................................................. 544.7 Blocking tone ....................................................................................................................................................56

Chapter 5: Administration and programming..........................................................................575.1 Settings application............................................................................................................................................57

5.1.1 Presence settings.................................................................................................................................575.1.2 Speakers latching................................................................................................................................ 575.1.3 Intercom settings.................................................................................................................................585.1.4 Peripherals ......................................................................................................................................... 585.1.5 Display ...............................................................................................................................................59

Index..............................................................................................................................................61

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Revision List for Unigy V4.3.0.4Miscellaneous updates• ARD and MRD private lines

• Move a speaker call to the handset While you are o...

• Pulse also displays ARD and MRD points of contact ...

• Consist of hoots, ARD, MRD, Open Connexions, and a...

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Preface

About this GuideThis guide provides information about using Pulse to manage intercom and speaker communications.This guide describes Pulse features, applications, call management tasks, and administration.

Pulse is one of a family of hoot and intercom products by IPC Systems, Inc.

Copyright notices• IPC, the IPC logo, Alliance MX, IQ/MAX, IQ/MAX TOUCH, MAXaccess, Nexus Suite, Unigy,

Blue Wave, and the Unigy and Blue Wave logos are trademarks of IPC Systems, Inc.

• Microsoft, Windows, Excel, Outlook, Lync, Microsoft OCS, Microsoft Office CommunicationsServer, Active Directory, and Internet Explorer are trademarks of Microsoft Corporation.

• Oracle, Java, and MySQL are trademarks of Oracle.

• Red Hat, Enterprise Linux, Ansible, and Ansible Tower are registered trademarks of Red Hat, Inc.

• Dell and PowerEdge are trademarks of Dell, Inc.

• Intel and Xeon are trademarks of Intel Corporation in the U.S.

• NICE and the NICE logo are trademarks of NICE Systems Ltd. and/or its subsidiaries.

• Verint is a registered trademark of Verint Systems Inc.

• Radisys is a trademark of Radisys Corporation.

• NetGuardian 832A is a trademark of DPS Telecom.

• ConferenceManager is a trademark of Sonexis Technology Inc.

• Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates.

• Splunk is a registered trademark of Splunk, Inc.

• All other brand and product names used in this document are trademarks or registered trademarks oftheir respective owners.

Document ConventionsThis topic describes the typographic conventions used in this manual:

• To indicate a user interface item to select or click:

Click Help. The Help dialog box opens.

Style Note: This is a san-serif bold font.

• To indicate a sequence of UI clicks:

Click File ➤ New ➤ Command.

Style Note: This is a san-serif bold font.

• To indicate window, screen, or panel names:

The Help dialog box opens.

Style Note: This is an italicized font.

9


• To indicate text to be typed or entered for user input or command names:

Type install at the prompt and press Enter.

Style Note: This is a Fixed-Width Bold font.

Type ls -al at the prompt and press Enter.

Style Note: This is a Fixed-Width Bold font.

• To indicate variables to be typed or entered:

Type yourPassword and press Enter.

Style Note: This is a Fixed-Width Bold Italic font.

• To indicate screen text such as prompts:

At the Enter your password prompt, type your password.

Style Note: This is a Fixed-Width font.

• To indicate file and directory names:

The error.log file is stored in /var/log.

Style Note: This is a Fixed-Width font.

• For references to other documents:

Refer to the Security Administrator Guide.

Style Note: This is an italicized font.

Space Designator

When the user needs to type a space in a command, a single space is used in the command text.

Key Combinations

Many instructions include key combinations where it is necessary to press two keys simultaneously. Forexample, when CTRL+C is specified, it means press and hold down the Control key and press C at thesame time.

Note styles

NoteThis is a Note and is used to alert you to important information.

TipThis is a Tip and is used to provide helpful suggestions or hints.

CautionThis is a Caution and is used to alert you to any procedures in which extreme caution must be used.

10 Preface


WarningThis is a Warning and is used to alert you to dangerous situations or procedures that must be completedin a specific manner to prevent a dangerous or damaging situation.

Preface 11


12 Preface


1 IntroductionThe core function of Pulse is to provide intercom and speaker communications to off-floor end users.

1.1 PulseThe Pulse device enables off-floor users to communicate with other Unigy users and to listen or speakon shared Open Connexions or hoot lines.

Pulse provides quick access to contacts through Directories and History, and to Open Connexions andhoot channels through the Speakers application.

Calls on Pulse can be on a handset, headset, or hands-free. Hands-free intercom calls and speaker callsshare the same physical speaker and microphone.Figure 1: Pulse

1 Microphone

2 Speaker

3 Touch screen interface

NotePulse does not support dial tone lines.

1.1.1 Pulse applicationsApplications facilitate the use of the communication device’s features.

Pulse applications provide direct access to the device features. Applications include:

• Speakers

• Intercom

• Settings

• Lock screen

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1.1.1.1 SpeakersThe Speakers application provides access to speaker channels, and allows speaker group calls.

Pulse supports up to eight active speaker calls at a time, subject to license availability. The speakerapplication is accessed using the Speaker button.

The Speakers application provides access to the speakers directory; speaker channels are added usingentries from the directory.

1.1.1.2 IntercomIntercom enables end users to make calls to other end users without using an outside line.

Any end user who is logged into the system and has an intercom extension can place or receive anintercom call to other end users. Calls can be initiated through Directory or Favorites under the Intercomfeature, or by dialing the intercom extension of the end user.

There can be one intercom or group intercom call active at a time.

1.1.1.3 SettingsThe Settings application allows you to configure user preferences and network settings.

The following preferences are available for configuration:

• Latching

• Presence

• Intercom

• Peripherals

• Network settings

1.1.1.4 Lock and unlockAfter you are logged in, you can lock the screen if the device is not in use, and unlock the screen toresume your activities.

NoteIf an administrator logs you on through the UMS, the system prevents you from locking the device.

1. Tap the Application Launch Pad button.

2. To lock the device, tap Lock Screen.A confirmation dialog is displayed.

3. Confirm the lock screen.The device is locked and must be unlocked before use.

4. To unlock the device, tap Unlock.

5. Enter your extension and password.

6. Tap Unlock.The device is unlocked and ready for use.

14 1.1: Pulse


1.1.2 Pulse hardware componentsPulse hardware components facilitate interaction with the device applications. Proper use of thecomponents provides easy and fast access to information.

Pulse hardware components include:

• Touch screen display - Primary interface

• Built-in speaker - Primary audio source

• Microphone - Primary audio input

• Handset - Secondary audio input/output

• Activity LEDs - Display activity on speaker channels

• PC port - Passthrough ethernet port for connecting PCs.

1.1.2.1 Touch screen displayThe Pulse interface is a touch screen display.

The Pulse display has the following characteristics:

• Single-touch interface

• 4.3 inch landscape display

• Self-calibrating

• 9H glass hardness

The display is sensitive to finger touch; no pressure needs to be applied. Non-conductive objects do notactivate the interface.

1.1.2.2 Touch screen gesturesTouch screen gestures or interactions are used to control the device. Several gestures are supported onthe touch screen.

Tap. Press and release a finger without moving it. The context of the display determines the effect of thetap.

Tap and hold. A single tap on the display. Keep your finger on the display to hold. For example, usedfor interacting with contacts.

Swipe. A moving tap and hold used for scrolling and volume control.

1.1.2.3 Dial padThe dial pad is used to establish intercom calls with other users.

Figure 2: Dial pad

1.1: Pulse 15


The dial pad can also be used for dialing group answer, group talkback, or intercom group calls.

1.1.2.4 Software keyboardApplications requiring text input have access to the software keyboard.

The software keyboard is a standard QWERTY keyboard. It is used during login, and for searching theintercom directory.Figure 3: Software keyboard

1.1.2.5 Screen saverThe screen saver helps to preserve the life of the screen.

The screen saver, or sleep mode, preserves the life of the device's screen. Unigy communication devicesenter sleep mode after a period of inactivity. The default is 30 minutes, but may be customized by theend user. If an action is taken on the device, the display becomes active again. There are two screensaver modes:

• Short screen saver timeout: The short screen saver timeout takes effect if a call is received while insleep mode but no action is taken. The timeout period is 60 seconds and is not configurable.

• Long screen saver timeout: The long screen saver timeout takes effect if a call is received while insleep mode and an action is taken, such as tapping the screen. The timeout period is set between 5 and30 minutes.

Trading hours

The trading hours (business hours) in a trading day define the interval devices wake up when incomingcalls are received. The device can be used at any time, but will not wake up if a call is received outsideof trading hours unless an action is taken on the device. This interval is set by the system administrator.After trading hours, the device screen shuts down to preserve screen life.

1.1.2.6 Cleaning the touch screenThe touch screen display, while durable, requires care when cleaning.

To clean the display, use a soft cotton cloth and a glass cleaner. The preferred cleaning solution isethanol.

1. Apply the glass cleaner to the cloth.

2. Use the cloth to clean the glass surface, using horizontal or vertical motion. Do not use a circularmotion to clean the glass.

3. Wipe dry.

NoteDo not spray cleaner directly on the glass display. Do not soak the display.

16 1.1: Pulse


NoteIf the cleaning cloth is too thin, it is possible to inadvertently trigger events on Pulse. To prevent this fromhappening, lock the screen before cleaning, and use a thick cleaning cloth.

1.1.2.7 Built-in speakerThe built-in speaker is used for any audio not going to a handset or headset.

The speaker can handle up to eight simultaneous speaker calls and one intercom call.

Volume is controlled using the master volume slider and by dedicated volume sliders for specificspeaker channels and intercom.

1.1.2.8 HandsetsHandsets are close talking (noise cancelling) and have continuous transmission, Push-to-Talk (PTT), orPush-to-Cut (PTC) functionality.

Handsets are available in three hardware configurations:

• Continuous transmission (default) - On handsets set for continuous transmission, PTT or PTC aredisabled.

• Push-to-Cut (PTC) - Handsets configured for PTC require you to press the handset button to muteyour voice to the call.

• Push-to-Talk (PTT) - Handsets configured for PTT require you to press the handset button to transmityour voice to the call.

NoteConfigurations are determined with the handset hardware and are not set through the UMS. The handsetbutton does not interact with the software muting controls activated on the communication device. Forexample, if a call is muted with a software control, the handset button does not deactivate the mutedcondition.

Handsets are available with two types of buttons used for PTC or PTT:

• Modular - Button on the inside of the handset grip.

• Rocker - Rocker switch button on the outside of the handset earpiece.

1.1: Pulse 17


Figure 4: Rocker and modular handsets top view

1 Rocker type handset

2 Modular type handset

3 Rocker button

18 1.1: Pulse


Figure 5: Rocker and modular handsets bottom view

1 Rocker type handset

2 Modular type handset

3 Modular button

A call is considered a handset call:

• If the first connection to a line is established on a handset.

• When a globally muted handset barges into a speaker call.

• If a handset call is made using the hands-free mode (HFM).

A handset call can have multiple parties.

1.1.2.9 MicrophoneYou use the microphone for making intercom calls and speaker calls.

Pulse includes a full-duplex, hands-free speaker and a microphone. The default microphone is aunidirectional microphone. Optionally, a close-talking (noise-cancelling) microphone is available.

Close-talking microphone Unidirectional microphone

Length 15 inches 15 inches

Optimal range Less than three inches to themicrophone.

Greater than three inches to themicrophone.

1.1: Pulse 19


Close-talking microphone Unidirectional microphone

Advantages Preferred for noisy environments. Preferred for quiet environments.

Distinguishing features Yellow manufacturing tag. Partnumber begins with "N".

White manufacturing tag. Partnumber begins with "U".

Microphones are designed to have the same voice quality at their optimal range as handsets.

NoteVoice quality degrades if you are too close to a unidirectional microphone.

The microphone base threads into the Pulse metal base by hand and does not require any tools to install.The microphone plug mates with the jack on the rear of the Pulse unit with a microphone graphic. Becareful not to plug into the line out jack.

The Pulse microphone has an integrated light ring. The light ring illuminates when a talk path is active.For example, the light ring glows during a hands-free intercom call, or when you are talking on aspeaker call.

The software determines the intended destination of the microphone, either hands-free intercom orspeaker calls. While you are pressing Push-to-Talk, the microphone carries audio to the speakerchannels. When Push-to-Talk is released, the call reverts to hands-free mode.

For example, if you are on an intercom call and you press the Push-to-Talk button for any activespeaker channel, the microphone connects to that speaker channel while you are pressing Push-to-Talk.The intercom call is not dropped, but the distant end cannot hear you. When Push-to-Talk is released,the intercom call resumes.

1.1.2.10 HeadsetsPulse supports USB headsets or analog headsets connected through the handset port.

The Pulse USB port supports USB 2.0 compliant headsets, with a maximum power draw of: 350mWwhen using PoE, and 2.5 watts when using front room power. The chosen headset must fit within theseconstraints. The USB port has a cover held in place with a screw. The cover must be removed beforeaccessing the port.

WarningDo not attempt to plug other devices into the USB port. Exceeding the USB port capacity causes Pulse toreset.

NoteUse IPC certified headsets only. IPC does not provide headsets. Contact IPC product management for alist of compliant headsets.

1.1.2.11 Activity indicatorsVoice activity is displayed on individual speaker channels using illuminated LEDs.

Activity indicators are displayed for on-screen and off-screen speaker channels.

20 1.1: Pulse


1.1.2.12 PC portThe PC port is a passthrough Ethernet port that supports 100/1000 Mbps Ethernet.

The Pulse PC port allows a user to connect a PC to the network. The PC port is pass-through only; PCtraffic is not filtered by Pulse. The PC port is disabled by default.

NoteThe Pulse device must be powered up and the port enabled before network traffic can pass through theport.

Set the PC port in conjunction with the NIC speed and duplex setting for the device.

1.2 Voice servicesVoice services provide the capability of making and managing different types of calls. Some features arenot available on all communications device interfaces (CDIs).

Table 1: Voice services

Feature Description

Barge Enables users to join existing, non-private calls to form a bridged call.

Conference calls Allows users to join multiple lines together to form a conference. Conference callsare not broadcasts; all parties in a conference can speak on the call.

Diversion Enables users to forward incoming calls to extensions (ICM diversion). Users canspecify when and where the system diverts calls.

Intercom Enables a user to make point-to-point calls to any user on the Unigy network.These include intercom group calls:

• One-way intercom broadcasts

• Group answer calls (becomes a point-to-point call with the first party to answer)

• Group talkback calls (any party can answer and speak)

A CDI user can have a personal extension for line calls and an intercomextension, using the same number or different numbers.Calls can be answered automatically or manually according to the end userconfiguration in the UMS.

Lines Resource elements used to establish external calls between users.

Line status Displays the status of lines to which a user has access.

Mute Allows a user to mute incoming and outgoing call audio streams.Speaker muting controls set in user profiles may affect the ability of speaker usersto listen or speak on a call. For more information, see How call muting controlsaffect speaker users on page 54.

1.3 PresenceThe Presence feature provides visual information about a user’s availability. For example, if a contact isbusy on another call, an icon indicates that the user’s line is busy.

1.2: Voice services 21


A presence status icon showing a contact’s current availability is displayed next to the contact’s name inthe Directory. Presence information is only shown and available for contacts who are in the Unigysystem site directory.Figure 6: Presence icons in the Intercom Directory

The device user's presence status is displayed to the right of the clock.

Table 2: End user's presence status

Icon Status Setting

(green) Available Automatic by system

(red) Busy Automatic by system

(gray) Unavailable (locked,not logged in)

Automatic by system

(white bar on red) Do Not Disturb User

The presence status is based on call activity. Depending on the line type and line configuration, Unigysystem response to presence status during the call setup time will vary. After a call is connected,presence status is consistent for all line types.

NoteThe Do Not Disturb function button is a separate feature. When activated, it mutes the ringer on the turret.

1.3.1 View presencePresence status for other users is shown in applications that display a contact list. Applications include:

• Directory

• Favorites

• History

• Search History

1.3.2 Set Presence Do Not DisturbPresence Do Not Disturb is a visual indication to other end users that you do not want to be interrupted.Turning on Presence Do Not Disturb does not prevent you from receiving calls.


2. Tap Settings.

22 1.3: Presence


3. Tap Presence.

4. Tap Do Not Disturb.Figure 7: Presence Do Not Disturb setting

1.4 Access to PulseAccess to Pulse is controlled by licensing. Access is available to any licensed user.

Pulse supports free seating to Pulse products and only with the appropriate product licensing; a licenseduser can log in to any available device.

1.4.1 LicensingEach user and device requires a license. Licenses control features such as the number of speakerchannels available.

1.4.2 Free seatingFree seating is the ability for an end user to log in to any turret within a Unigy enterprise and get thesame user profile as on the user's own turret. User preferences, controls, directories, and communicationhistory are available to an end user from any turret. Similarly free seating is available to a Pulse deviceuser to log in to any other Pulse device within a Unigy enterprise and get the same user profile.

1.4.3 Service recoveryUnigy provides features that enable communication devices to recover communications in the event ofequipment or network failures.

If a failure occurs in the zone where a communication device is logged in, the communication devicecan redirect automatically to another zone, provided that there is appropriate licensing and serviceassurance plans for the Unigy enterprise, and appropriate configuration is in place for the user and thecommunication device.

NoteDepending on the network configuration and the type of failure, active calls might be dropped and usersmight need to log in to the communication device again.

If the communication device is offline at the time of the failure, and the zone with the failure isunresponsive when the communication device is powered up, the communication device must bemanually redirected to the correct zone.

1.4: Access to Pulse 23


1.4.4 Power upWhen power is connected to Pulse, the power up screen is displayed. The power up screen displays theIPC logo and boot status and diagnostic information while the Pulse applications are loaded.

After the applications load, an animation is displayed while the connection to the server is validated anddevice data is downloaded.

When device power up is complete, the login screen is displayed.

1.4.5 Network configuration loginWhen Pulse is powered up for the first time, or when there is a problem contacting the ConvergedCommunications Manager, the login screen is displayed. An administrator must log in and configure thenetwork settings.

1.4.6 Log inLogging in requires a username and password. Contact your system administrator for details.

1. Tap Login at the login screen.Figure 8: Login screen

2. To log in as a user, enter your personal extension. To log in as an Administrator, enter theadministrator's credentials.Figure 9: Current password screen

3. Enter your Password.

4. Tap Continue.You are logged in.

1.4.6.1 Change login passwordYou can only change your password on the Login screen when you are logged off from Pulse.

Your ability to change your password is controlled by the following factors:

24 1.4: Access to Pulse


• If your user account is configured to use a Microsoft Active Directory server for user authentication,you cannot change your password from the login screen. Contact your Security Administrator forassistance.

• If your user account is authenticated by Unigy and you or an administrator changed your passwordrecently, you might have to wait for the minimum password age period specified in the authenticationpolicy to expire before you can change the password again. The default for this threshold is ten days,however, the System Administrator might have configured this for a longer time period. If you see themessage The password change failed. The password has been changed toorecently., contact your Security Administrator or Unigy administrator for details on when youcan change the password.

• If an administrator resets your password from the Unigy Management System and requires that youchange the password the next time you log in, the system displays the message Please changepassword. when you attempt to log in. When you see this message, it is not necessary to wait untilthe minimum password age expires before you change the password.

• If the maximum password age period specified in the authentication policy expires, you must changeyour password. If a password expiration warning is configured, the system displays a message thatinstructs you to change the password within the specified time period. If a warning is not configured,the system instructs you to change the password, which you should do before you attempt to log in.

1. Tap Change Password on the Login screen.Figure 10: Login screen

2. Enter your extension and current password on the Current Password screen; then tap Continue.Figure 11: Current password screen

3. Enter your new password on the New Password screen in the first password field and again in thesecond password field; then tap Change Password.



Figure 12: New password screen

4. If an error occurs, an error message is displayed; for example, if the passwords do not match or ifthey do not meet the password policy. Correct the error; then tap Change Password.

5. If the password change is successful, a message is displayed. Acknowledge the message; then enteryour extension and new password on the Login screen.

1.4.6.2 Force loginIn Unigy, you can only be logged into one communication device at a time. If you are logged in to acommunication device and attempt to log into another communication device, a prompt asks forconfirmation to log you out of the first device.

When the Force Off User prompt displays, tap Force Off.Figure 13: Force login prompt

You are logged out of the first device, and logged in to the current device.

1.4.6.3 Switch userIf you are logged in, but need to switch users, a username and password is required for the new user.


2. Tap Lock Screen.

3. Tap Logout.You are logged out of the Unigy system.

4. Tap Switch User.

5. Enter your new Extension.

6. Enter your new Password.

7. Tap Login.You are logged into the Unigy system.



1.4.7 Lock and unlockAfter you are logged in, you can lock the screen if the device is not in use, and unlock the screen toresume your activities.

NoteIf an administrator logs you on through the UMS, the system prevents you from locking the device.


2. To lock the device, tap Lock Screen.A confirmation dialog is displayed.

3. Confirm the lock screen.The device is locked and must be unlocked before use.

4. To unlock the device, tap Unlock.

5. Enter your extension and password.

6. Tap Unlock.The device is unlocked and ready for use.

1.4.8 Log outLogging out ends your session.


2. Tap Lock Screen.

3. Tap Logout.You are logged out.

1.4.9 Change login passwordYou can only change your password on the Login screen when you are logged off from Pulse.

Your ability to change your password is controlled by the following factors:

• If your user account is configured to use a Microsoft Active Directory server for user authentication,you cannot change your password from the login screen. Contact your Security Administrator forassistance.

• If your user account is authenticated by Unigy and you or an administrator changed your passwordrecently, you might have to wait for the minimum password age period specified in the authenticationpolicy to expire before you can change the password again. The default for this threshold is ten days,however, the System Administrator might have configured this for a longer time period. If you see themessage The password change failed. The password has been changed toorecently., contact your Security Administrator or Unigy administrator for details on when youcan change the password.

• If an administrator resets your password from the Unigy Management System and requires that youchange the password the next time you log in, the system displays the message Please changepassword. when you attempt to log in. When you see this message, it is not necessary to wait untilthe minimum password age expires before you change the password.

• If the maximum password age period specified in the authentication policy expires, you must changeyour password. If a password expiration warning is configured, the system displays a message that



instructs you to change the password within the specified time period. If a warning is not configured,the system instructs you to change the password, which you should do before you attempt to log in.

1. Tap Change Password on the Login screen.Figure 14: Login screen

2. Enter your extension and current password on the Current Password screen; then tap Continue.Figure 15: Current password screen

3. Enter your new password on the New Password screen in the first password field and again in thesecond password field; then tap Change Password.Figure 16: New password screen

4. If an error occurs, an error message is displayed; for example, if the passwords do not match or ifthey do not meet the password policy. Correct the error; then tap Change Password.

5. If the password change is successful, a message is displayed. Acknowledge the message; then enteryour extension and new password on the Login screen.



2 Working with PulsePulse allows for immediate access to intercom and speaker channels.

2.1 Application Launch PadThe Application Launch Pad is the home screen of Pulse.

Figure 17: Application Launch Pad

The Application Launch Pad provides access to the applications on Pulse. Applications include:

• Speakers

• Intercom

• Settings

The speaker channels are always visible on the lower part of the display. They can be accessed at anytime, regardless of the application being used.

2.2 Screen componentsThe screen layout provides one-touch access to the primary Pulse applications: Speakers and Intercom.

There are four main components to the Pulse screen.

29


Figure 18: Pulse screen components (Intercom example)

1 Bezel controls – Always available, regardless of the active application. Provides access to theApplication Launch Pad, Speakers, Intercom, and the master volume.

2 Application bar – Provides access to the menu or functions available for the active application; inthis example, Intercom. Also displays clock and presence status.

3 Main display – Displays the active application; in this example, Intercom.

4 Speaker bar – Provides instant access to speaker channels and is always visible, regardless ofthe active application.

2.2.1 Bezel controls and Speakers main viewThe bezel controls allow one-touch access to the primary Pulse features. The controls are alwaysavailable, regardless of the active application. The following figure shows an example of the controlsand the main view of the Speakers application.

30 2.2: Screen components


Figure 19: Pulse bezel controls and Speakers main view

1 Application Launch Pad

2 Speakers application

3 Intercom application

4 Master volume slider

5 Push-to-Talk button

6 Voice activity indicator

7 Speakers pagination column (or Off-Screen Speakers column) – Switch between speakerchannels 1 through 4 and 5 through 8.

2.2.2 Application barsThe application bar displays functions relevant to the currently active application as well as the currenttime and your presence status.

Figure 20: Speakers application bar

The Speakers application bar provides access to the following functions:

• Main - the main Speakers display.

• Directory - the Speakers directory. Displays available speaker channels only.

• Replay - Replays the last 20 seconds of audio across the speaker channels.

Figure 21: Intercom application bar

The Intercom application bar provides access to the following functions:

2.2: Screen components 31


• Directory - Displays intercom contacts only.

• Favorites - Displays intercom contacts added to your Favorites list.

• Dial - Dial pad used for dialing intercom extensions and groups.

• History - A sortable intercom call history.

• Search - Intercom Directory search.

Figure 22: Settings application bar

The Settings application bar provides access to user preferences and administration settings:

• Presence - Configures user's presence status and allows the user to log out.

• Speakers - Configures latching controls for speaker channels.

• Intercom - Configures intercom settings.

• Peripherals - Configures audio preferences.

• Display - Configures date and time format and screen saver timer out.

• Admin - Configures network and audio settings; diagnoses connectivity.

2.2.3 Main displayThe main display area is used for applications such as Intercom, Speakers, Directory, and Favorites.

The main display is where applications are interacted with. Intercom and Speaker applications and theApplication Launch Pad are presented in the main display. Functions called from the application bar aredisplayed here.

2.2.4 Speaker barThe speaker bar provides one-touch access to your speaker channels.

Active speaker channels and latching are indicated on the speaker bar. Channel volume and mutingcontrols are available on demand when a speaker channel is selected from the speaker bar.

Speaker activity for off-screen speakers is displayed on the off-screen speaker column. The paginationbutton switches between the on and off-screen speaker channels.

2.3 Speakers paginationSpeakers pagination allows you to switch between speaker channels 1 through 4 and 5 through 8.

The Speakers application displays a maximum of eight speaker channels, up to four speaker channelsper page. Pagination is necessary to view more than four speaker channels. Use the Speakers paginationcolumn (also called the Off-Screen Speakers column) to paginate four speaker channels at a time; see Bezel controls and Speakers main view on page 30.

2.4 Use ICM directory alphabetical control (Scrubber)The scrubber helps you find intercom Directory and Favorites entries quickly, based on the first letter ofthe entry. The scrubber is displayed when there are more than 60 entries to scroll through.

32 2.3: Speakers pagination


Tap and hold on the scrubber to drag it to the desired Directory or Favorites location to find yourcontact.

2.5 Master volumeThe master volume controls the general volume of speaker channels in the Speakers application as wellas calls that are in hands-free mode (HFM).

Swipe the master volume bar (slider) left or right to adjust the volume. Swipe left to decrease thevolume, and swipe right to increase the volume.

For an illustration of the master volume bar, see Bezel controls and Speakers main view on page 30.

2.6 Communication channelsPulse only supports intercom and speaker channels.

• Intercom - Used for internal calls throughout your organization.

• Speaker - When connected, speakers are always on. Speakers provide streaming audio and talkpaths.Access to talkpaths depends on permissions.

• Hoot private lines

• ARD and MRD private lines

• Open Connexions

• Streaming audio from news sources

NotePulse does not support dial tone lines.

2.6.1 Hoot channels and Open ConnexionsA hoot private line channel is a dedicated, always-on connection that allows users to talk simultaneouslywith everyone able to hear the discussion.

A call on a hoot private line channel can be many users listening to a single audio source with notalkback, or an open call with many people listening and speaking. For example, a hoot could be usedfor news feeds, for a morning call in which traders listen to the head trader, or to distribute audio tomultiple branches.

Hoot lines support privacy and global muting controls and other call features (such as conferencing,hold, etc.). Users connect through speaker channels, with separate call muting controls for each. Formore information about global muting, see How call muting controls affect speaker users on page 54.

The label for a hoot channel can describe the intended use of the line; for example, Morning call.

Open Connexion is similar to a hoot but does not support privacy, global muting and other call features(such as conferencing, hold, etc.). If the Privacy setting is turned on for a device, an Open Connexioncannot be accessed from that device.

Open Connexion supports local muting and permissioning. It was originally designed to provide hootfunctionality for users within a Unigy enterprise and now supports bridging of external sources (SIP andMedia Gateway trunks). Users and trunks are assigned to Open Connexion channels to either listen onlyor to speak and listen. Additionally, Open Connexion channels can be monitored through voice activityand moderated by an administrator.

2.5: Master volume 33


A microphone icon on speaker channels in the Speakers directory indicates talk permission.

Open Connexion icon with no permission (no voice) - only possible if a line was assigned andpermissions were removed afterwards

Open Connexion icon with no transmit permission (listen only)

Open Connexion icon with transmit permission (listen and talk)

If an Open Connexion line is connected on a speaker channel:

• A user who has Speaker permission on this line can listen and talk by using the Push-to-Talk (PTT)function. Only local muting is supported.

• A user who has Listener permission on this line can listen only. Push-to-Talk and Push-to-Latchfunctions are disabled and local muting is not available.

If an Open Connexion line is connected on a handset, a user who has Speaker permission can talk andlisten; a user who has Listener permission can listen only.

2.7 Communication Barrier status messagesFor Unigy enterprises that are integrated with the IPC Compliance Policy Engine, communicationbarrier policies are enforced.

If a Unigy end user attempts a call or action that is restricted by a compliance policy, then an errormessage is displayed on the end user’s CDI.

For example, if the end user attempts to call or transfer a call to a party that they are barred fromcommunicating with, Error Party Barred will be displayed in the CDI’s status area. Also, if theend user attempts to seize a barred line (directly or indirectly by joining a call that involves a barredline), then Error Line Barred will be displayed on the CDI.

34 2.7: Communication Barrier status messages


3 IntercomIntercom enables end users to make calls to other end users in the same enterprise without using a line.Any end user who has an assigned intercom extension and is logged into the system can place andreceive an intercom call.

NoteAn end user’s intercom extension and personal extension can be the same (this is the system default),but a Unigy administrator can configure them to be different. For example, in a migration scenario acustomer may wish to retain existing extensions as personal and also create new intercom extensions fortheir users. Personal extensions and intercom extensions can only contain numeric values.A Unigy intercom extension can have up to 20 digits. The number of digits to dial for an intercom call inthe enterprise is set in the UMS.On IQ/MAX and IQ/MAX Edge turrets, when dialing an intercom extension that has fewer digits than thenumber of digits specified in the UMS, pad the number with leading zeros. On IQ/MAX TOUCH turrets,padding is optional. On Pulse devices and Soft Clients, do not pad the number.If your personal extension is greater than 9 digits, you cannot free seat to a communication device thathas not been upgraded to Unigy v2.0.1.5 or later. Also, if you have an intercom extension greater than 9digits, a communication device that has not been upgraded to at least Unigy v2.0.1.5 cannot place orreceive an intercom call for you. Enterprises with communication devices running Unigy v2.0.1 codeshould limit the maximum number of digits for an intercom call to 9 until the entire Unigy enterprise isupgraded to Unigy v2.0.1.5 or later.If the Unigy enterprise interops with an Alliance MX site, the intercom extension must meet the AllianceMX limit of 2-6 digits for an extension.

Intercom calls can be placed using the directory, call history, programmed intercom buttons, or bydialing the intercom extension as an intercom call.

The following restrictions apply to intercom calling:

• Only one intercom call can be active at a time.

• Intercom calls cannot be put on hold.

• Intercom calls cannot be transferred.

• Parties cannot be added or conferenced into an intercom call.

For information about group intercom calling, refer to the UMS online help (or Intercom group calls onpage 39).

3.1 Dial an intercom callUse the Dial pad to place an intercom call.

You can place a point-to-point intercom call in several different ways:

• Dial the intercom extension.

• Tap the Favorites intercom button for the user you want to call.

• Use the Unigy directory.

35


NoteThe number of digits in a personal or intercom extension is set in the Unigy Management System. Whendialing an extension that is shorter than the required number of digits, you must pad the extension withleading zeroes.

On Pulse, intercom calls can be placed or received using hands-free mode (speaker mode) or a handset(handset mode).

1. Tap the Intercom icon.

2. Tap Dial.

3. Dial the extension you want to call.

4. Tap Call.

3.2 Answer intercom callsIncoming intercom calls are auto-answered if your device is configured to do so and an intercom call isnot already active. If a call cannot be auto-answered, it is answered manually by the user.

3.2.1 Auto answerWhen auto answer is enabled, intercom calls are answered automatically.

A call that is answered automatically is accompanied by a splash tone if the tone is configured in theUMS and the master volume is not muted. A splash tone alerts a call recipient of an automaticallyconnected incoming intercom call.

If there is an active intercom call when a new call comes in, the incoming call is queued and must beanswered manually.

3.2.2 Answer when auto answer is not enabledWhen auto answer is not enabled, incoming intercom calls must be manually answered.

Tap Answer to answer the incoming call. The active call window is displayed.

3.2.3 Answer pending intercom callsPending intercom calls can be answered when the active call is released. Only one intercom call can beactive at a time.

Intercom calls pend when there is an active call. Pending calls are answered in the order they arereceived. Up to five intercom calls will pend if there is an active intercom call in progress.

If auto answer is enabled, the pending calls are answered when the active call is released. If auto answeris disabled, the pending call can be answered or released as desired. If the pending call is releasedwithout being answered, it is dropped from the queue.

1. Release the active call.The active call is dropped.

2. Answer the pending call.

• If auto answer is enabled, the pending call is answered automatically.

• If auto answer is disabled, tap Answer to answer the incoming call.

36 3.2: Answer intercom calls


3.3 Active Call DisplayThe Active Call Display provides information about the active intercom call.

Figure 23: Active Call Display

The Active Call Display provides:

• Call type: Intercom, group, group talkback, group answer

• Caller name

• Caller extension

• Call duration

• Current time

• Voice activity indicator

The Active Call Display includes the following functionality:

• Release the call

• Mute the microphone

• Toggle between Switch to handset or Use audio device

• Adjust or mute the volume

• Add the contact to or remove it from Favorites

3.3.1 Intercom voice level indicatorThe intercom voice level indicator is on the Active Call Display.

The intercom voice level indicator displays the amplitude of the volume coming from the distant end.

NoteDuring an intercom call, the intercom bezel icon lamps green, indicating a live intercom call. This is usefulif you are using another Pulse application such as the Speakers application.

3.3.2 Mark or remove a favorite during an active callCallers can be added or removed from Favorites during an active call using the Active Call Display.

1. To add the active caller to Favorites, tap Mark as Favorite in the Active Call Display.

2. To remove the active caller from Favorites, tap Unfavorite in the Active Call Display.

3.3: Active Call Display 37


3.4 Hands-free mode (HFM)Hands-free mode enables the use of the hands-free microphone on your communication device for a call,rather than using a handset.

In hands-free mode, audio is received through the hands-free speaker, and transmitted through thehands-free microphone. Switching to hands-free mode does not free up the handset voice channel; thechannel is in use for the duration of the call.

The hands-free speaker is a separate voice channel from the speaker channels; however, the microphoneis used for the Push-to-Talk function on speaker calls as well as for hands-free calls. While you are in ahands-free line or intercom call, as long as you press the Push-to-Talk button for an active speakerchannel, the microphone connects to that speaker channel. The hands-free call is not dropped, but thedistant end cannot hear the speaker channel conversation. When you release Push-to-Talk, the hands-freecall resumes.

Hands-free mode can be used in the following scenarios:

• Intercom calls: When is enabled at the communication device, intercom calls use hands-free mode.

• Line calls: Line calls are always initiated and answered on the handset. To use hands-free mode,make or answer the call first, then switch to hands-free mode.

• Replay function: The hands-free speaker is used to play recorded audio using the Replay function inthe Speakers application.

While a call is active, you can switch between a handset or headset and hands-free mode, provided thehands-free speaker is on.

While in a hands-free call, you can adjust the transmit volume. You can also mute the microphone so thedistant end cannot hear you. The mute setting applies to both the handset and the microphone, and thesetting is preserved if switching from one mode to the other. The handset hardware does not mute themicrophone in a hands-free call.

NoteMuting only affects the microphone while it is used in a hands-free line or intercom call. Muting does notaffect the microphone while it supports Push-to-Talk on a speaker call.

While in a hands-free line call, you can swap the call between handsets if the other handset is idle.

3.4.1 Switch between HFM and the handset or headsetActive calls can be switched between the HFM speaker and microphone, and a handset or headset.

A call must be active, and a handset or headset must be connected to the device.

Tap the Switch button on the Active Call Display.

• If the call is on the hands-free speaker and microphone, tap the Switch to Handset/Headsetbutton.

• If the call is on the handset or headset, tap the Switch to HFM button.

3.5 Release a callFrom the Active Call Display, tap Release. The intercom call is released.

38 3.4: Hands-free mode (HFM)


3.6 Adjust intercom volumeIntercom volume is adjusted from the Active Call Display.

Swipe the volume slider on the Active Call Display up or down to adjust the intercom volume.

3.7 Mute and unmute the intercom microphoneThe intercom microphone mute control is located on the Active Call Display. Muting the microphoneprevents audio from transmitting to the distant end.

1. Tap the Mute button to mute the microphone.The microphone is muted, and the button display changes to Unmute.

2. Tap Unmute to transmit voice to the distant end.The microphone is unmuted, and the button display changes to Mute.

3.8 Intercom group callsAn intercom group call connects all members of a predefined internal user group (broadcast group)simultaneously.

An intercom group call can reach any Unigy users who are logged in and able to answer. Users can beincluded in a call even if they are logged in somewhere other than their usual location.

You can initiate an intercom group call with different options for answering the call:

• Group call (No answer back): Only the call initiator can talk (one-way audio only).

• Group answer (GANS): Only the call initiator can talk until the first person answers. Then the callbecomes a point-to-point intercom call with the first user who answers. All other users are dropped.

• Group talk back (GTBK): Anyone on the call can answer and use the Push-to-Talk control to talk andbe heard by everyone else. All users remain on the call, and any number of users can talk.

Intercom group calls do not pend. To receive a group intercom call, a user must:

• Not be on an intercom call.

• Have hands-free mode (HFM) speaker enabled and idle.

• Have an available talk path.

Otherwise the user cannot receive the call, and has no way to know the group intercom call was missed.

Be aware of the following:

• A user who initiates an intercom group call will know that a call is connected only when at least oneuser has answered that call.

• If two users dial a group call to the same group number at the same time, this might result in creatingtwo group calls and users receiving the group call will be randomly divided between the two calls.

Intercom group calls differ from preset and simplex broadcast calls.

3.8.1 Dial an intercom group callInitiate a group call to broadcast to many users and a response is not desired.


2. Tap Dial.

3. Enter the Group ID you want to contact.

3.6: Adjust intercom volume 39


The Group ID is in a range of IDs from 00 to 1499. If more than 100 broadcast groups are available,it is necessary to add leading zeros to the number when entering the Group ID. For example, if thereare 1500 broadcast groups, two leading zeros must be added to numbers 00-99, and one leading zeromust be added to numbers 100-999.

4. Tap the Group Call icon on the dial pad.

5. Tap the Group button.The call is established.

When a group call is received by the available group members, an Answer/Release button appears.

3.8.2 Intercom group answerA group answer (GANS) call is a group intercom call that begins as a broadcast from the initiator to agroup of users.

When a user answers a GANS call, all other users are dropped and the call becomes a point-to-pointintercom call between the caller and the user who answered.

3.8.2.1 Dial an intercom group answer callInitiate a group answer call when a response from one user is desired.


2. Tap Dial.

3. Enter the Group ID you want to contact.The Group ID is in a range of IDs from 00 to 1499. If more than 100 broadcast groups are available,it is necessary to add leading zeros to the number when entering the Group ID. For example, if thereare 1500 broadcast groups, two leading zeros must be added to numbers 00-99, and one leading zeromust be added to numbers 100-999.


5. Press the Answer button.The call is established.

When a group answer call is received by the available group members, an Answer/Release buttonappears.

3.8.2.2 Answer an intercom group answer callRespond to a group answer intercom call.

When a group answer call is received, tap Answer to respond. The intercom group call becomes a point-to-point call with the call initiator.

3.8.3 Intercom group talk backA group talk back (GTBK) intercom call enables one or more users to talk back on the call.

Anyone on the call can answer and use the Push-to-Talk control to talk and be heard by everyone else.All users remain on the call, and any number of users can talk.

3.8.3.1 Dial an intercom group talk back callInitiate a group talk back call when a response from many users is desired.

40 3.8: Intercom group calls



2. Tap Dial.

3. Enter the Group ID you want to contact.The Group ID is in a range of IDs from 00 to 1499. If more than 100 broadcast groups are available,it is necessary to add leading zeros to the number when entering the Group ID. For example, if thereare 1500 broadcast groups, two leading zeros must be added to numbers 00-99, and one leading zeromust be added to numbers 100-999.


5. Press the Talkback button.The call is established.

When a group talk back call is received by the available group members, an Answer/Release buttonappears.

3.8.3.2 Answer an intercom group talk back callRespond to a group talk back intercom call.

When a group talk back call is received, tap and hold Talkback to respond. The Talkback button ispush-to-talk. Release the button to stop transmitting voice.

3.9 Intercom DirectoryThe intercom directory for Pulse displays all contacts with an intercom point of contact.

The intercom directory has the following characteristics:

• Intercom users and intercom user groups are displayed in the intercom directory.

• Directory contacts can be added to Favorites from the directory.

• Intercom calls can be made from the directory.

• The intercom directory is sorted by last name.

NoteA star on the point of contact indicates the point of contact is a Favorite.

3.9.1 View the intercom directoryThe intercom directory displays intercom users and groups.

1. Tap the Intercom button.

2. Tap the Directory button.

3. Swipe up or down on the screen to scroll through the Directory.

3.9.2 Call a directory contactEstablish an intercom call to a contact in the intercom directory.

1. Tap and hold a contact name.The contact details are displayed.

2. Tap Call to place an intercom call to that contact.

3.9: Intercom Directory 41


3.9.3 Make a group call from the directoryEstablish an intercom call to an intercom group from the intercom directory.

1. Tap and hold a group name.The group details are displayed.

2. Tap Call to place an intercom call to that group.

3.9.4 View contact detailsView the details for a contact in the intercom directory.

Tap and hold a contact name. The contact details are displayed.

3.9.5 Mark or remove a contact from FavoritesSet a contact listed in the directory as an intercom Favorite.


2. Tap Add to Favorites or Remove from Favorites to add or remove a contact from Favorites.

3.9.6 Intercom searchThe search application searches through the directory for contacts or speakers.

Devices support alphanumeric search for finding contacts. You can conduct an alphanumeric search ofcontacts to which you are granted access. The search is an alphanumeric intelligent search on the firstand last name fields within the contact records; the search results are refined as you enter letters usingthe keypad.

Search results may require pagination.

3.9.6.1 Search intercom directoriesSearch intercom directories to find contacts.


2. Tap Search.

3. Type the search term.Search results are refined as you type.

3.9.6.2 Make a call from a search resultEstablish an intercom call from an intercom directory search result.


2. Tap Search.


4. Tap and hold on the contact you want to call.

5. Tap Call.The call is established.

42 3.9: Intercom Directory


3.9.6.3 Search for an extension numberSearch intercom directories for contacts using an extension number.


2. Tap Search.

3. Type the extension.Search results are refined as you type.

3.9.6.4 Search for an intercom groupSearch intercom directories for intercom groups.


2. Tap Search.


3.9.6.5 Mark or remove a search result contact as a FavoriteSet search results as an intercom Favorite.

1. Search for a contact.Search results display contacts.


3. Tap Favorite or Remove from Favorites to add or remove a contact from Favorites.

3.10 Intercom FavoritesIntercom Favorites is a list of the end user's preferred intercom points of contact from the Directory.Favorites display preferred contacts to end users so intercom calls can be initiated as quickly as possible.

The end user, or a system administrator, can assign intercom lines to Favorites.

Favorites are associated with an end user rather than a particular device, making them available on anydevice the end user is logged in to. Favorites are sorted alphabetically, and only display intercom pointsof contact.

The Pulse products can have up to 556 intercom Favorites.

When an intercom point of contact is added to Favorites, a star is displayed on the point of contact in thedirectory.

3.10.1 View Favorites1. Tap the Intercom button.

2. Tap the Favorites button.Favorites are displayed.

3.10.2 Call a Favorite1. Tap the Intercom button.

2. Tap the Favorites button.Favorites are displayed.

3.10: Intercom Favorites 43


3. Tap and hold the favorite you want to call.

4. Tap Call.The call is established.

3.10.3 Create a Favorite1. Tap the Intercom button.

2. Tap the Directory button.

3. Tap and hold the contact you want to add to Favorites.

4. Tap Favorite.A button for that contact is added to Favorites.

3.10.4 Remove a Favorite1. Tap the Intercom button.

2. Tap the Favorites button.

3. Tap and hold the contact you want to remove.

4. Tap Remove from Favorites.The contact is removed from Favorites.

3.11 HistoryThe History application, also called Call History, captures communication events that occur in Unigy.

The application shows end users up to 200 of the most recent calls. As additional events are logged, theoldest events are removed. Call history data is stored in a central repository, enabling end users to accesstheir call history even if they are logging in from a different CDI or location. For details on how eventsare captured, see the Theory of Operation Manual.

Before a user can access call history data for a button on a CDI, the Display in Call History option mustbe enabled for that button in the Unigy Management System (UMS). The CDI does not display data thatoccurred before this option is enabled.

The application enables end users to view call events by category: all calls, missed calls, incoming calls,and outgoing calls. Each category record is sorted by time.

3.11.1 View call history1. Tap the Intercom button.

2. Tap History.


4. Refine the History display by selecting a call category.

3.11.2 Make a call from a history entry1. Tap the Intercom button.

2. Tap History.


44 3.11: History



5. Tap a History entry to call that contact.A call is established.

3.11.3 Mark or remove a history contact as a Favorite1. Tap the Intercom button.

2. Tap History.



5. Tap and hold a History entry.

6. Tap Favorite to add the contact to Favorites.

7. Tap Remove from Favorites to remove the contact to Favorites.

3.11.4 Filter History by call categoryCall history can be filtered to narrow down the History results.

Tap the call category to filter the History display.

• Missed

• Inbound

• Outbound

• Frequent

History is filtered according to the category you select.

3.12 Intercom diversionA point-to-point intercom call can be diverted to another Unigy end user on a local site or on a remotesite that is available through a direct global intercom connection.

Intercom calls can be diverted only to other Unigy intercom users who can receive an intercom call.

Intercom diversion cannot be used for the following types of calls:

• Group answer (GANS)

• Group talkback (GTBK)

NoteThe maximum digits for intercom is an automatic system setting, equal to the intercom extension length.

3.12.1 Configure intercom diversion for PulseWhen calls cannot be answered, the calls can be diverted to another resource. This helps to ensure thatimportant calls are not missed.

1. Tap the Application Launch Pad icon.

2. Tap Settings.

3. Tap Intercom.

3.12: Intercom diversion 45


4. Tap Enable Diversion.

5. Enter the extension to receive diverted calls.

6. Select the diversion condition.

• Immediate

• Busy

• Ring No Answer

• Busy/Ring No Answer

46 3.12: Intercom diversion


4 Speakers applicationThe Speakers application enables you to assign lines to speaker channels. The speakers application isalways visible at the bottom of the display.

The Speakers application on Pulse supports up to 8 speaker channels.

Any line assigned to a speaker channel is an active call.

Unassigned speaker channels are empty.

NoteUse of the Speakers application requires the appropriate licenses and privileges. Speaker channel layout,access to speaker channels, and the ability to talk on specific speaker channels are defined by anadministrator in the user profiles.

The actions supported in the Speakers application include:

• Talk on a speaker channel using:

• Push-to-talk (talk while holding down the Push-to-Talk button).

• Push-to-latch or Slide-to-Latch (talk until you unlatch the channel).

• Adjust the volume of individual speaker channels and the overall speaker volume in Speakers.

• Mute a speaker channel or all speaker channels.

• View speaker status.

• Assign a line to a speaker channel.

• Assign a speaker channel to speaker groups.

• Replay speaker audio (not available on IQ/MAX Edge 200).

• Send a speaker call to a handset.

A visual indication of voice activity is displayed for all active speaker sessions, even if the lines aremuted locally but not if the lines are muted by the system (due to muting configuration). This enablesidentification of lines that are broadcasting.

NoteIf a speaker channel is accessed by a handset call with global muting, the speaker channel is muted at allother extensions and no voice activity is shown for the channel. For more information, see How callmuting controls affect speaker users on page 54.

If calling party or calling line information is available for the line assigned to an active speaker channel,the information is displayed.

4.1 Launch the Speakers applicationSpeaker channels are always visible. To use features such as Directory or Replay, the Speakersapplication must be active on the device.

47


Tap the Speakers button to launch the Speakers application. The Speakers main view is displayed.

For an illustration of the Speakers main view, see Bezel controls and Speakers main view on page 30.

4.2 Use the Speakers application4.2.1 Use Push-to-Talk

Use Push-to-Talk to speak to a channel.

1. Tap and hold the Push-to-Talk button for the channel you want to communicate with.

2. Release the button when you are done talking.

4.2.2 Use Push-to-LatchUse Push-to-Latch to speak to a channel.

1. Tap and hold the Push-to-Talk button for the channel you want to communicate with.

2. While holding the Push-to-Talk button, swipe up to latch the channel. When the channel is latched,the channel color changes from blue to green, and a black tab is displayed in the lower right corner ofthat channel.Figure 24: Push-to-Latch enabled on Speaker channel

1 Channel is latched (green color).

2 Black tab indicator on latched channel.

3 Channel is unlatched (blue color).

3. Tap the Push-to-Talk button when you are done talking to cancel the latching.

4.2.3 Adjust the volume for a speaker channelMove the volume slider for an individual speaker channel up or down.

The volume of that speaker channel is adjusted to your preference.

4.2.4 Mute or unmute a speaker channelThe Mute icon on a speaker channel acts as a toggle to mute and unmute the speaker volume on thespeaker channel.

48 4.2: Use the Speakers application


Tap the Mute icon on a speaker channel to mute the speaker volume on the speaker channel. Tap theMute icon again to unmute the speaker volume on the speaker channel.

4.2.5 Move a speaker call to the handsetWhile you are on a speaker call, you can move the speaker call to a handset.

1. Tap the Handset icon on the speaker channel to send the speaker call to a handset call.

2. Tap the Handset icon again to toggle back to a handset call.

4.2.6 View speaker details1. Tap the Speakers icon.

2. Tap Main.

3. Tap the speaker label to view the speaker details.

4.2.7 Paginate speaker channelsFour speaker channels are visible at one time on the Speakers display. Speakers pagination allows you toswitch between speaker channels 1 through 4 and 5 through 8.

1. Tap the Speakers icon.Speaker channels are displayed.

2. Tap the Speakers pagination column (also called the Off-Screen Speakers column) to view thespeaker channels not currently displayed.

4.2.8 Replay speaker audioThe Replay feature replays the last 20 seconds of audio for all active speaker channels. Red replayindicators flicker on the channels as the stored audio is replayed.

1. Tap Speakers.

2. Tap Replay.

3. Tap Play.

4.2.8.1 Replay controlsSpeaker replay plays back the last 20 seconds of audio from your speaker channels.

NoteThere is only one recording audio stream for all speaker channels.

4.2: Use the Speakers application 49


Figure 25: Replay controls

The Rewind button rewinds back 20 seconds of real time audio; pressing the Rewind button resets thereplay 20 seconds behind the current time.

While in replay mode, the volume of active speaker channels can be adjusted or muted independentlyfor each speaker channel, just as in the Main speakers view. This does not affect the volume level of thereplay audio.

NoteWhen you access the Replay screen, the audio available for replay is the audio recorded at the time youenter the screen. Any further voice activity is not recorded until you leave the Replay screen.

While you are in the Replay screen, you can replay the current recording as many times as necessary,however, after you leave the screen, that recording is no longer available for replay. If no recording isavailable, the system displays the message Playback not available.

4.2.9 Monitor speakers from other applicationsWhen an application other than the Speaker application is open, the speaker channels collapse into thespeaker bar. Voice activity is indicated by the voice activity LED under each channel.

The volume, mute, and edit controls can be accessed by expanding the speaker channel. Only onespeaker channel can be expanded at a time.

4.3 Speakers directoryThe Speakers directory displays hoot private lines and Open Connexion points of contact that you canassign to a speaker channel.

Pulse also displays ARD and MRD points of contact that you can assign to a speaker channel.

The Speakers directory only displays points of contact. For entries to be displayed in the Speakersdirectory, your administrator must add each line as a point of contact for a contact in the enterprisedirectory. For more information on adding a point of contact, see the Contacts and Directories section ofthe Features Configuration Guide.

Directory entries in the Speakers directory have the following characteristics:

• Consist of hoots, ARD, MRD, Open Connexions, and audio streams points of contact that you canassign to speaker channels.

• Are sorted by descriptor (button label).

• A microphone icon indicates talk permission is enabled on the line.

50 4.3: Speakers directory


4.3.1 View the Speakers directoryView the lines that can be assigned to a speaker channel. The Speakers directory displays only lines towhich you have access.

Prerequisites: Points of contact for the lines have been created by your administrator.

For background information, see Speakers directory on page 50.

1. Tap the Speakers icon.The Speakers application is displayed.

2. Tap Directory.The Speakers directory is displayed.

4.3.2 Assign a speaker to the first available channel automaticallySpeaker calls can be established on the first available speaker channel, without manually selecting thechannel.

Prerequisites: There must be an available speaker channel to automatically assign a speaker to the firstavailable channel.

1. Tap the Speakers icon.

2. Tap Directory.

3. Tap the directory entry to which you want to establish a speaker call.A speaker call is established on the first available speaker channel.

4.3.3 Move a speaker entrySpeaker channels can be assigned to any of the eight available positions.

When a speaker channel has been assigned, it is not possible to move that channel. Instead, the channelmust be removed (unassigned) and reassigned in another position.

1. From the Main speakers view, tap on a Speaker Label.

2. Tap Remove.

3. Tap Directory.

4. Find the speaker channel you want to assign a new position.

5. Tap and hold on the contact in the Speaker Directory.

6. When the contact pops forward, drag and drop onto the desired speaker channel position.The speaker channel is active.

4.3.4 Replace a speaker channel assignmentDragging a directory entry over an existing speaker channel replaces the existing speaker channel withthe new assignment.

1. Tap and hold on the directory entry you want to assign a speaker channel.The directory entry hovers under your finger.

2. Drag the directory entry to the speaker channel.A dialog box pops up to confirm the new speaker channel assignment will replace the old speakerchannel assignment.

3. Tap Replace to confirm and add the new speaker channel assignment.

4.3: Speakers directory 51


4.4 Configure speaker channels

4.4.1 Add a line to a speaker channelYou can assign a contact from your Directory to any available speaker channel.


2. Tap Directory.

3. Find the directory entry you want to add.

4. Tap and hold the contact in the Directory.

5. When the contact pops forward, drag and drop onto the desired speaker channel position.The speaker channel is active.

4.4.2 Remove a speaker assignmentRemoving a speaker channel turns that channel off at your device.


2. Tap Main.

3. Tap the Speaker label of the speaker channel you want to remove.

4. Tap Remove to remove the speaker channel.

4.4.3 Program Push-to-Latch (Quick latch)Latching can be configured to be on by default. This allows latching with a single tap on the Push-to-Talk button.

Push-to-Latch can be configured at the device or in the UMS so that channels latch with a single tap,instead of the up-sweep gesture used to latch channels. If the user has sufficient privilege, the devicelatching settings override the UMS settings.

1. Tap the Application Launch Pad button on the bezel.The Application Launch Pad is displayed

2. Tap Settings.

3. Tap Speakers.

4. Tap Push to Latch Speaker Channels.Speaker channels will automatically latch when the Push-to-Talk buttons are tapped on the bezel.

4.4.4 Prevent latching on all speaker channelsLatching can be disabled on all speaker channels, which prevents accidental speaker latching.


2. Tap Settings.

3. Tap Speakers.

4. Tap Prevent Latching on all Speaker Channels.Speaker channels will never latch when the Push-to-Talk buttons are tapped on the bezel.

52 4.4: Configure speaker channels


4.5 Speaker groupsSpeaker groups enable you to talk to the active speaker channels in a group. They are another form ofbroadcast group.

When speaker channels are assigned to a speaker group, you can talk on all of the active channels in thegroup with a single button press. For IQ/MAX turrets, Pulse devices, IQ/MAX Omni, and PulseEnterprise, up to two speaker groups are supported.

Speaker groups can be defined by an administrator for your user profile. You can adjust speaker groupassignments.

4.5.1 Assign speakers to a speaker group

When you assign speaker channels to a speaker group, you can speak to all speaker channels in thatgroup using a single tap.


2. Tap Main.

3. Tap the Speaker label for the speaker channel.

4. Tap the speaker group number to set or remove the group assignment for this speaker channel.One or both groups can be selected.Figure 26: Speaker groups 1 and 2

1 Speaker group 1 and speaker group 2.

2 Remove speaker channel button.

When you select a speaker group number, that speaker group icon changes color from white to blue,and the speaker group number is displayed in the Speakers application bar.

4.5: Speaker groups 53


Figure 27: Speaker group 2 assigned

1 Speaker group icon displayed in the Speakers application bar. Tap the icon to talk to allspeaker channels in this group.

2 Channels assigned to Speaker group 2.

4.5.2 Talk on a speaker groupYou can talk to multiple speaker channels simultaneously when the channels are assigned to a speakergroup.

1. Tap and hold the Speaker group icon to talk on all channels in the speaker group. For an illustrationof the speaker group icon, see Assign speakers to a speaker group on page 53.

2. Release the Speaker group icon to stop transmitting to the speaker group.

4.5.3 Set speaker group latchingSpeaker group latching allows you to talk to multiple channels with a Push-to-Latch button.


2. Tap Settings.3. Tap Speakers.4. Tap Push to Latch Speaker Group 1 or Push to Latch Speaker Group 2 to configure latching for

speaker groups 1 and 2.Speaker groups will automatically latch when the speaker group Push-to-Talk buttons are activated.

4.6 How call muting controls affect speaker usersCall muting controls determine whether users can talk and listen on speaker calls. Call muting featuresare used to prevent feedback between speakers (local muting) or restrict audio to handset users only(global muting). Separate muting controls are provided for handset callers and speaker users, but onlyspeaker users experience muted voice or audio.

Muting controls are defined for lines or users through the UMS (user settings may be based on grouptemplates). Settings are configured in the UMS and are not configurable by end users.

Pulse users always participate in calls as speaker users; but their ability to listen or speak may beaffected by the settings for handset callers.

The behavior of the call muting controls varies depending on how a user joins a call; settings aredetermined based on whether a handset or device speaker starts the call first:

54 4.6: How call muting controls affect speaker users


• A user who joins a call by dialing or using a line button is a handset caller. Handset callers canalways speak and listen. Settings for handset users take priority over settings for device speaker users.

• A user who joins a call by accessing a speaker channel is a speaker user. If the speaker user is notaffected by more restrictive options, the user can listen on the call and speak by using the Push-to-Talk button.

NoteRules applied to the microphone depend on whether it is used for handset callers or speaker users.

The following Line and User muting options are available for both handsets and device speakers:

• No: Does not silence any device speakers. All handsets and speakers function normally. This is theleast restrictive Line or User option. If the line is set for No, the device speakers using the line arenever silenced. If the line is set for User, and a user with no muting accesses the line, the mutingoption is overridden when users with more restrictive muting options participate in the call.

• Local: Silences the user’s own device speaker but not other device speakers. A user with this settingcan talk by using the Push-to-Talk button (if not silenced by another caller), or by using a handset.All other handsets and speakers function normally. This prevents feedback from audio coming out ofthe user’s speaker while the user is talking. The Local setting is available for a user only, and not for aline.

• Global: Restricts audio to the handsets; audio is not broadcast over device speakers. This optionmight also be used to improve audio quality when local muting is not sufficient. This is the mostrestrictive option, and takes precedence over other muting options when a line is set for User andusers with different options access the line. The Global muting options for handsets and speakerswork differently:

• For handset callers: Silences all device speakers; no audio is transmitted. When a user with thissetting accesses a line on their handset, the user can talk to the call initiator, but all other speakerusers cannot hear the conversation or talk on the channel.

Any other handset callers on the line can participate in the call. After all globally muted handsetcallers disconnect from a call, all device speakers resume functioning according to the mutesettings of the remaining participants.

• For device speaker users: When a user with this setting accesses a line by activating a speakerchannel, the user can talk to the call initiator. The other speaker users cannot hear the conversationor talk on the call until they press Push-to-Talk or latch the speaker channel; at which time thespeaker users can hear and are heard by the far end.

Any handset users on the line can participate in the call. After all globally-muted microphonesdisconnect from a call, all device speakers resume functioning according to the mute settings of theremaining participants.

• User: If the line is set to User, the user's muting properties apply, and the user with the mostrestrictive options takes precedence over the line.

NoteInternal hoot channels using Open Connexion support only local muting controls (not global muting).

4.6: How call muting controls affect speaker users 55


4.7 Blocking toneBlocking tone is an audible alert that indicates a user cannot speak when the user is using Push-to-Talk(PTT) on a speaker channel call. This can occur because another party is already speaking on the samechannel from a handset with global muting enabled.

When a handset user with local or global muting joins a speaker channel call, other participants mightnot be able to speak on the call. Blocking tone interacts with handsets that have muting controls asfollows:

• If the blocking tone is enabled, when a user presses PTT on a single talkback channel that is muted,the blocking tone plays, the PTT indicator does not appear, and a message for the speaker channelindicates that the microphone is muted.

• If one or more speaker channels in a talkback group is muted by a handset and the user presses agroup talk back button, the blocking tone plays once, the PTT indicator does not appear, and amessage for the muted speaker channels indicates that the microphone is muted.

• If all handsets with muting leave a call, the PTT indicator appears and the blocking tone does not playwhen the user presses PTT.

• If a user latches PTT, the user hears the blocking tone every time the channel is muted, and a messagefor the speaker channel indicates that the microphone is muted.

The blocking tone feature must be enabled in a user’s profile.

56 4.7: Blocking tone


5 Administration and programming

5.1 Settings applicationThe Settings application allows you to configure user preferences and administration settings. TapSettings on the Application Launch Pad to launch the application. The Settings application bar isdisplayed.

NoteAn end user can access and configure user preferences. Access to the Administration settings requiresan administrator password.

Figure 28: Pulse Settings application bar

Tap an icon on the application bar to access the settings for that function.

The Settings application bar provides access to the following functions:

• Presence settings on page 57

• Speakers latching on page 57

• Intercom settings on page 58

• Peripherals on page 58

• Display on page 59

• Administration settings (see the Pulse Hardware Installation Manual for information)

5.1.1 Presence settingsUsers can set presence status or logout from the Presence settings panel.

Users can set their presence to Do Not Disturb at any time.

Logging out is only possible if there are no active intercom calls.

5.1.2 Speakers latchingSpeaker latching holds a speaker channel open for continuous voice transmission.

Latching controls how the Push to Talk buttons respond to user input. Individual speakers or speakergroups can be latched.

Speaker channels can have one of three global settings:

• Push to Talk and Slide up to Latch Speakers

• Push to Latch Speaker Channels

• Prevent Latching on all Speaker Channels

Each speaker group Push to Talk button can be configured to latch, independently.

57


5.1.3 Intercom settingsIntercom settings help the user optimize Pulse preferences for intercom calls.

The following intercom settings can be changed:

• Auto-Answer

• Ringer Volume

• Display contact extensions in the intercom directory

• Diversion

5.1.3.1 Set auto answerAuto answer can be set to force incoming intercom calls to ring, or be answered automatically.

1. Select Settings from the Application Launch Pad.

2. Tap Intercom.

3. Tap Auto-Answer Calls to toggle auto-answer On or Off.Calls are auto answered based on your selection.

5.1.3.2 Set intercom ringer volumeThe intercom ringer volume can be set to suit your environment.


2. Tap Intercom.

3. Tap and hold the Ringer Volume slider to adjust the ringer volume.

5.1.3.3 Set contact display preferenceThe display of contacts can be set to display names, or names and extensions.


2. Tap Intercom.

3. Tap Display Contact Names or Display Contact Names and Extensions.Contacts are displayed according to the selection.

5.1.4 PeripheralsPeripherals can be configured by the user to suit their audio preferences.

Pulse peripherals include the handset and Pulse speaker and microphone. Optional peripherals caninclude USB headsets and external speakers.

The volume levels for the Pulse microphone, speaker, handset, and headset can be adjustedindependently from each other. The microphone, speaker and handset volumes can be adjusted on ascale from 0 to 20. The headset volume can be adjusted on a scale from 0 to 100.

5.1.4.1 Configure peripheral settingsPeripheral settings can be configured by the user to optimize their work environment.


2. Tap Peripherals.The Peripherals preferences are displayed.

58 5.1: Settings application


3. Tap the External Device you want to use.Options are:

• None

• Handset (RJ11)

• Headset (USB)

The device is set, and is available to toggle during an active intercom call.

4. Tap the Intercom Channels you want to use for audio output.Options are:

• Default to Pulse Speaker and Microphone

• Default to External Device

The audio output channel is set.

5.1.4.2 Adjust peripheral volumeThe volume for audio output of your Pulse peripherals can be optimized for your environment.


2. Tap Peripherals.The Peripherals preferences are displayed.

3. Tap and hold the sliders to set the Master Volume, Speaker volume, Handset Volume, or HeadsetVolume to preferred levels.

5.1.5 DisplayThe display settings allows for configuration of the time and date formats and the screen saver time out.

The time format can be set to 12 hour or 24 hour format.

The date format can be set to:

• MM-DD-YYYY

• DD-MM-YYYY

• MM-DD-YY

• YYYY-MM-DD

• DD-MMM-YY

The screen saver time out can be set between five and thirty minutes, in five second increments.

5.1: Settings application 59


60 5.1: Settings application


61

IndexA

active call display 37adjust intercom volume 39alerts

blocking tone 56alphabetical control 32application bar

intercom 31speakers 31

applicationsintercom 14Pulse 13settings 14speakers 14

audible alertsblocking tone 56

auto answer 36availability

users 21

B

barge invoice services 21

BCPCDI 23communications device interfaces 23

bezelcontrols 30

blocking tone 56broadcast

voice services 21broadcast calls 39broadcast groups 39

C

call history 44calls

hands-free 19history 44intercom 35

CDIbusiness continuity planning 23high availability 23

cleaning the touch screen 16communication channels 33conferences

voice services 21contact

details 42view 42

contact details 42controls

bezel 30

D

devicesfree seating 23

dial pad 15directory

intercom 41make a call 41make a group call 42speakers 50

displaytouch screen 15

diversionintercom 45line 45program 45voice services 21

do not disturbset 22

E

Ethernet port 21

F

favorite 37favorites

call 43create 44mark 42remove 42, 44view 43

force login 26free seating 23

G

GANSgroup answer intercom calls 39, 40

group answeranswer 40

group answer (GANS) 40group answer calls (GANS) 39


group callmake 42

group talk backanswer 41

group talk back (GTBK) 40group talk back calls (GTBK) 39groups

group answer intercom calls 40group talk back intercom calls 40speakers 53

GTBKgroup talk back intercom calls 39, 40

H

hands -free microphones 19hands free

switch between HFM and the handset or headset 38hands-free

overview 38handsets

muting 54Push-to-Cut 17Push-to-Talk 17

headsetsUSB 20

HFM 38HFM (hands-free mode)

overview 38High Availability

CDI 23communications device interfaces 23

historycommunication events 44make a call 44mark a favorite 45remove a favorite 45select a category 45view 44

holdvoice services 21

home screen 29hoot

overview 33

I

inactivity time out 16indicator

activity 20intercom

active call display 37answer a call 36

answer an intercom call 36answer pending calls 36auto answer 36dial an intercom call 35diversion 45favorites 43group answer (GANS) 40group answer call 40group answer calls 39group call 39group calls 39group talk back (GTBK) 40group talk back call 40group talk back calls 39mark favorite 37mute microphone 39overview 35release a call 38remove favorite 37set ringer volume 58settings 58speaker 17voice level indicator 37voice services 21volume 39

intercom application bar 31intercom directory

view 41intercom search

call from search result 42directories 42extension number 43intercom group 43

K

keyboard 16

L

licensing 23light ring 19line diversion 45lines

voice services 21lock 14, 27log in

force login 26log out 27login

free seating 23logout 57

62


M

main displayintercom 32speakers 32

master volumeadjust 33

microphonehands-free mode (HFM) 38

microphones 19mute

intercom microphone 39speakers 54voice services 21

N

network configurationlogin 24

O

off-screen speaker column 32, 49Open Connexion 33

P

pagination 32password

changing 24, 27PC port 21peripherals

settings 58power up 24presence

status icons 21view 22

privacyvoice services 21

ProgramPush-to-Latch 52Push-to-Talk 52

Pulseaccess 23components 15features 13Launcher 29licensing 23pagination 32screen layout 29working with 29

S

screen layout 29screen saver

time out 16scrubber 32search

mark as Favorite 43remove as Favorite 43

set ringer volumeintercom 58

settingsdisplay 57intercom 57peripherals 57presence 57Pulse 14speakers 57

sleep mode 16software keyboard 16speaker bar 32speaker channels

Push-to-Latch 48, 52Push-to-Talk 48, 52

speaker column 49speaker details

view 49speakers

add 52assign to a channel 51built-in 17configure 52groups 53hands-free mode (HFM) 38launch speakers application 47main view 30monitor 50move channel assignment 51moving call to the handset 49muting 48, 54Push-to-Latch 48, 52Push-to-Talk 48, 52remove 52replace channel assignment 51replay 49replay controls 49settings 57speakers directory 50talking to a speaker group 54view channels 49view speakers directory 51volume control 48

speakers application 47

63


speakers application bar 31speakers directory 50Speakers directory 51splash tone 36status

users 21status messages

communication barrier 34switch user 26

T

time outturrets 16

tonesblocking 56

touch screengestures 15

touch screen displaydial pad 15ikeyboard 16

trading hours 16turrets

screen saver 16

U

un-favorite 37USB

headsets 20users

status 21

V

virtual dial pad 15virtual keyboard 16voice level indicator 37voice services 21volume

master volume 33

64


Part Number: B02200772, Release: 01IPC Systems, Inc.

777 Commerce DriveFairfield, CT 06825-5500 USA

Documents

Pulse User Guide