Published Apps Hertfordshire County Council vWorkspace Client … · 2015. 10. 5. · HCC Staff – SecurID – if you have an RSA SecurID fob use this area c. HCC Staff – SecurEnvoy

Hertfordshire County Council www.hertsdirect.org

Published Apps

Hertfordshire County Council

vWorkspace Client Install

http://www.hertsdirect.org/


www.hertsdirect.org Page 2 of 13

Introduction ................................................................................................................. 3 1 Policy .................................................................................................................. 3 2 The two ways of accessing Published Apps – SecurEnvoy & RSA SecurID Fob. 3

2.1 SecurEnvoy .................................................................................................. 3 2.2 RSA SecurID Fob (Only via exception) ......................................................... 3

3 Connecting to Published Apps for the first time ................................................... 5 4 FAQ’s ................................................................................................................ 13




Introduction The purpose behind published applications is so that external organisations working in partnership with Hertfordshire County Council such as the district council can access applications or services via a web portal.

1 Policy

You are responsible for the confidentiality and security of HCC information, whether you connect to the HCC network at work or away from the office. If you print anything out at home or away from the office, you must keep this secure and deal with this in line with HCC departmental policies. When using HCC equipment and services, everything you do in this environment is subject to HCC controls and policies.

2 The two ways of accessing Published Apps – SecurEnvoy & RSA SecurID Fob.

2.1 SecurEnvoy

The SecurEnvoy User Account is similar to RSA SecurID fob in so much as you will need a Username, PIN, & Passcode (this is sent to the user every 7 days by either an SMS message or E-mail depending on whether the user has a mobile phone or Blackberry) the Passcode replaces the need for a RSA SecurID Fob. The pass code from Secure Envoy must be used together with the personal ID number (PIN). Therefore10 digits in total. The 4 digit PIN is created for you and will be provided within your email.

2.2 RSA SecurID Fob (Only via exception)

The RSA SecurID fob has a 6 digit code on its display panel which you use as authentication to access Published Apps. It is important to note that the fob code changes every 60 seconds. You will see bars to the left of the fob which represent approximately 10 second intervals. When the display gets down to the last bar, wait for the next fob code to be generated before you type.

The SecurID fob is used together with a personal id number (PIN). The 4 digit PIN is created for you and will be provided on the envelope of the fob.




Information on SecurID

User IDs and Tokens: treat them as you would credit cards!

Always keep them secure

Never store them together

Do not allow other people to use them

Report any loss/theft to the Service desk immediately

There is a cost to the Department for any loss




3 Connecting to Published Apps for the first time

1. As you will be using Published Apps for the first time you will need to install the vWorkspace client. The steps below will take you through this process.

2. Navigate to https://apps.hertscc.gov.uk (Note that you only have to go through Steps 3.2 to 3.15 once. After this you simply navigate to the URL above and follow the logon process. We recommend you save the URL above as a favourite for ease of access next time you login).

3. Once at the Welcome to Published Apps page click the appropriate option.

a. Hertfordshire County Councillors – Do not use

b. HCC Staff – SecurID – if you have an RSA SecurID fob use this area

c. HCC Staff – SecurEnvoy – if you receive text message/email with your

6 digit code use this area


https://apps.hertscc.gov.uk/



4. This will take you to the vWorkspace Web Access Login. Click on the Downloads tab.

5. From here select the Download vWorkspace client. Important: Ensure you read the message and understand the risks before proceeding with the install.

6. A dialog box will appear at the bottom of your browser. Click Run.




7. Click OK.

8. Click Next.




9. Accept the license terms of the agreement and click Next.

10. Enter the relevant details and if applicable select Only for me option to allow software to be accessible only for you. Click Next.




11. Click Next.

12. Untick Create vWorkspace Shortcut on the Desktop and click Next.




13. Click Install.

14. The install process should only take several minutes. Once completed successfully

you will see the following box. Click Finish.




15. Finally you will need to restart your machine. Click Yes to restart your system.

16. Once the machine has rebooted you will now need to navigate back to

https://apps.hertscc.gov.uk

17. Select the relevant login method you have.

18. You will be taken to the vWorkspace Web Access Login.


https://apps.hertscc.gov.uk/



19. Enter your details as follows:

Username: FirstName Surname

Password: Network password. This is the same as the password you use in the office. Passcode: For RSA SecurID fob users please type in your 4 digit pin number followed by the 6 digit code that appears on your fob. Please Note: It is important to note that the token code changes periodically. You will see bars to the left of the token code which represent approximately 10 second intervals. When the display gets down to the last bar, wait for the next token code to be generated before you type it into the computer.

For Secur Envoy users please type in your 4 digit pin number followed by the 6 digit passcode from your HCC Mobile text or HCC Blackberry email.

20. Select Login

21. Click the Icon of the application you wish to open.




4 FAQ’s Q – I have deleted my SecurEnvoy code from my phone by accident A- Type in your four digit pin code then press enter, the same code will be sent to your mobile phone Q – How often is the SecurEnvoy passcode sent to my phone? A – Every 7 days after your last connection from home. So if you do not log in for several weeks the code on your HCC Mobile or Blackberry will still be valid. Q – What do I do if my screen locks? A – Pressing Ctr Alt Del as you would in the office will not work. To resolve you will need to press Ctr Alt End. Note: Some keyboard will require you to press Ctr Alt Function End. Q – I have a wireless network at home, will Published Apps still work? A - Yes, Published Apps will work in exactly the same way through a wireless network. Q – I have changed my Corporate Mobile number; will I still receive my SecurEnvoy Passcode? A - No. You must inform the Serco Service Desk of this change via the ‘All Other Requests’ ESR (Electronic Service Request), your Passcode will still be sent to your old number until you have reported this change. Q – Will I be able to print to my home printer? A – No. Please store files on the network drives and access them for printing when you are next in the office. Q – Who do I contact for support? A – The Ask Us Helpdesk is contactable on 01992 555 000. Mon - Fri 08:00 – 20:00 Sat – 08:00-16:30 Sun – 13:00 - 17:00


Documents

Published Apps Hertfordshire County Council vWorkspace Client … · 2015. 10. 5. · HCC Staff – SecurID – if you have an RSA SecurID fob use this area c. HCC Staff – SecurEnvoy