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PUBLIC SAFETY, CUSTOMER SERVICE & OPERATIONS
COMMITTEE MEMBERS Jim Robinson, Chair
Don Elder Lex Frieden
Christopher G. Hollins
Thomas C. Lambert President & CEO
LANGUAGE ASSISTANCE, ACCESSIBILITY AND SPECIAL ACCOMMODATIONS Upon request, we provide free language assistance to help customers who have a limited ability to read, write, speak or understand English in accordance
with METRO’s language assistance plan. METRO’s Board and Committee meetings are accessible to persons with disabilities. Request for language
assistance and other accommodations at a meeting should be directed to the Board Office at 713-739-4834 at least 48 hours in advance of the meeting.
Notice and Agenda of a Meeting of the
Public Safety, Customer Service & Operations Committee of the METRO Board of Directors
by Telephone and Videoconference Call Thursday, June 17, 2021 at 2:15 p.m.
The public may listen to the virtual meeting by dialing: 346-248-7799 or Toll-Free 1-888-475-4499 Meeting ID: 879 2028 1802, or view a livestream of the meeting online at: https://www.ridemetro.org/Pages/BoardStreamingVideo.aspx. Based on the current guidance from public health officials recommending the limitation of in-person public meetings to slow the spread of the Coronavirus, also known as COVID-19, the public will not be permitted to attend the meeting in person at METRO’s Administration Building. A recording of the meeting will be archived on METRO’s website at www.ridemetro.org. Persons wishing to address the committee must register as a public speaker with METRO’s Board Office at least 48 hours in advance of the meeting by calling 713-739-4834 or sending an email to [email protected], and providing their name, address, telephone number and the subject of their proposed remarks. 1. Public Comments (*Speakers must register 48 hours in advance)
2. Opening public safety message to promote safety awareness
T. Kelly
ACTIONS
3. Request Board authorization for the President & CEO to negotiate and execute a three (3)
month contract with AFC Transportation Company for paratransit support services
A. Skabowski
4. Request Board Authorization for the President & CEO to execute a three (3) year contract with
two (2) options to extend the contract term for an additional one (1) year period with SG&P, Inc.
to provide domes for passenger shelters
A. Skabowski
5. Request Board Authorization for the President & CEO to negotiate and execute an Interlocal
Agreement with Texas A&M Engineering Experimental Station to perform a Utility Assessment
Report for METRO’s Energy Efficiency Project
A. Skabowski / T. Divine
6. Request Board authorization for the President & CEO to negotiate and execute a contract
modification with Reeder Distributors, Inc to exercise an option to extend the contract term for
an additional two (2) year period to provide Stertil-Koni vehicle wheel lift inspections,
certifications and repair services
A. Skabowski
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Public Safety, Customer Service and Operations Committee Meeting Agenda P a g e | 2
LANGUAGE ASSISTANCE, ACCESSIBILITY AND SPECIAL ACCOMMODATIONS
Upon request, we provide free language assistance to help customers who have a limited ability to read, write, speak or understand English in accordance
with METRO’s language assistance plan. METRO’s Board and Committee meetings are accessible to persons with disabilities. Request for language
assistance and other accommodations at a meeting should be directed to the Board Office at 713-739-4834 at least 48 hours in advance of the meeting.
7. Request Board approval of the proposed August 2021 Service Changes
A. Skabowski / J. Archer
8. Request Board authorization for the President & CEO to execute a contract with Louis Sardo
Upholstery, Inc., d.b.a. Sardo Bus & Coach Upholstery Inc. for the reupholstery of bus seats,
modesty panels and ADA rear facing barriers on 439 revenue buses
A. Skabowski
COMMITTEE APPROVAL
9. Request Committee approval of anticipated procurement solicitations
M. Kyme
BRIEFINGS
10. Monthly Board Speaker Follow-up R. Frank 11. Monthly Public Safety, Customer Service, and Operations Report
T. Kelly / V. Bumpers
This committee meeting agenda is being posted to notify the public of items to be considered. A quorum of the METRO Board of Directors may be present
and participate in the committee meeting.
2/66
1. PUBLIC COMMENTS
3/66
BOARD BRIEFING SUMMARY FORM Page | 1
THIS IS A CONTROLLED DOCUMENT / VERIFY VERSION LEVEL PRIOR TO USE Form #: EXO-FOR-001
Current Version: 3.0
Effective as of: 08/11/2020 Current Version Due for Review on: 09/01/2021
AGENDA MONTH AND YEAR: June 2021
SUBJECT: Monthly Safety Message
FROM: Timothy H. Kelly
I. SUMMARY:
To open each Public Safety, Customer Service & Operations Committee with a public safety message to provide
safety awareness.
4/66
June National Safety Month Safety Message
5/66
REQUEST FOR BOARD ACTION Page | 1
THIS IS A CONTROLLED DOCUMENT / VERIFY VERSION LEVEL PRIOR TO USE Form #: EXO-FOR-007 Current Version: 8.0
Effective as of: 09/08/2020 Current Version Due for Review on: 09/01/2021
AGENDA MONTH AND YEAR: June 2021
PROJECT NAME: AFC Transportation Paratransit Service
FROM: Andrew Skabowski, Jeremy Schoech
I. RECOMMENDATION [Agenda Summary]:
Request Board authorization for the President & CEO to negotiate and execute a contract with AFC Transportation
Company for paratransit support services for a three (3) month period and an amount not to exceed $ 449,489.
II. DATE AND IDENTIFICATION OF PRIOR BRIEFING OR AUTHORIZING ACTION [If applicable]:
N/A
III. MAXIMUM CONTRACT AMOUNT
Amount not to exceed $ 449,489.
IV. BUDGET DETAILS:
V. BUDGET NOTES [Funding for future periods (if any) will be included in future budget submissions]:
Included in the FY2021 Operating Budget
VI. SPECIFIC EXPLANATION:
On the METROLift minivan contract, MV Transportation has been experiencing the same challenges as Yellow Cab and other transportation companies with recruiting new drivers. For our customers, it is imperative that we ensure METRO has adequate resources to provide safe reliable service to senior citizens and people with disabilities.
A three-month emergency procurement contract with AFC Transportation, a local transportation with
experiences providing ADA service including the Harris County rides program, would enable METROLift to put
additional service on the street while the METROLift contractors continue to hire and train the additional drivers
needed to meet demand.
Budgeted
Source
Dept.
Name
Grant
Funding
Y/N
Previous FY
Expenditures
Budgeted
FY2021 FY2022 Out Years
Total Budgeted #
months: 0
Budgeted #
months: 3
Budgeted #
months: 0
Budgeted #
months: 0
Operating N 0 449,489 $449,489
Capital $ 0
General
Mobility
$ 0.00
Debt
Service
$ 0.00
Total $ 0.00 $ 449,489 $ 0.00 $ 0.00 $ 449,489
6/66
REQUEST FOR BOARD ACTION Page | 2
THIS IS A CONTROLLED DOCUMENT / VERIFY VERSION LEVEL PRIOR TO USE Form #: EXO-FOR-007 Current Version: 8.0
Effective as of: 09/08/2020 Current Version Due for Review on: 09/01/2021
We are requesting Board authorization for the President & CEO to negotiate and execute a contract with AFC
Transportation Company for paratransit support services for a three (3) month period and an amount not to exceed $
449,489.
VII. SMALL BUSINESS PARTICIPATION [To be completed by Small Business]:
Due to limited subcontracting opportunities, the Small Business goal is N/A.
REQUIRED SIGNATURES
Department Head / Executive Vice President: Small Business:
Chief Procurement Officer: Chief Financial Officer:
General Counsel: Deputy CEO:
President & CEO:
7/66
Rev.12-20-19
SUMMARY OF PROCUREMENT
PROJECT NAME: Paratransit Support Services on an emergency basis
PURPOSE: Contractor to supply paratransit support services to METRO.
CONTRACTOR: AFC Transportation Company
15734 Aldine Westfield Road Houston, Texas, 77032
CONTRACT VALUE: NTE $449,489.00 TYPE OF CONTRACT: Firm Fixed Unit Price PERFORMANCE PERIOD: Three Months SMALL BUSINESS PARTICIPATION: Due to limited subcontracting opportunities the small business goal is N/A. POSTING: Posted June 14, 2021 for the required fourteen (14) days. FUNDING: Included in the FY2021 Budget RECOMMENDATION: Based on the above it is recommended that the President & CEO be authorized to
execute a contract with AFC Transportation for paratransit support services on an emergency basis. P DIRECTOR OF PROCUREMENT DATE PROJECT MANAGER DATE DIRECTOR SMALL BUSINESS COMPLIANCE DATE DIRECTOR OF CONTRACTS DATE
Mary L. Groves
Jeremy Schoech
Otis Johnson
Achilles Patrick
June 14, 2021
June 14, 2021
June 14, 2021
June 14, 2021
8/66
REQUEST FOR BOARD ACTION Page | 1
THIS IS A CONTROLLED DOCUMENT / VERIFY VERSION LEVEL PRIOR TO USE Form #: EXO-FOR-007
Current Version: 8.0
Effective as of: 09/08/2020 Current Version Due for Review on: 09/01/2021
AGENDA MONTH AND YEAR: June 2021
PROJECT NAME: High Impact Acrylic Domes for Passenger Shelters
FROM: Andrew Skabowski
I. RECOMMENDATION [Agenda Summary]:
Request Board Authorization for the President & CEO to negotiate and execute a three year contract with two one
year options with SG&P, Inc from the effective date of contract to provide domes for passenger shelters for a not-
to-exceed amount of $652,672.40.
II. DATE AND IDENTIFICATION OF PRIOR BRIEFING OR AUTHORIZING ACTION [If applicable]:
N/A
III. MAXIMUM CONTRACT AMOUNT
Includes base contract value and owner-controlled contingencies, if applicable: $ 652,672.40.
IV. BUDGET DETAILS:
V. BUDGET NOTES [Funding for future periods (if any) will be included in future budget submissions]:
Included in the FY2021 Operating Budget
VI. SPECIFIC EXPLANATION:
This contract will provide materials to replace worn and/or damaged Bus Shelter Domes at various areas around
Harris County.
This project is to support the strategic goals of METRO: maintaining a state of good repair and improving the
customer experience.
VII. SMALL BUSINESS PARTICIPATION [To be completed by Small Business]:
Due to limited subcontracting opportunities, a Small Business goal was not established for this procurement.
Budgeted
Source
Dept.
Name
Grant
Funding
Y/N
Previous FY
Expenditures
Budgeted
FY2021 FY2022 Out Years
Total Budgeted #
months: 0
Budgeted #
months: 2
Budgeted #
months: 12
Budgeted #
months: 46
Operating FM N $25,000 $300,000 $327,672.40 $ 652,672.40
Capital $ 0.00
General
Mobility
$ 0.00
Debt
Service
$ 0.00
Total $ 0.00 $25,000 $300,000 $327,672.40 $ 652,672.40
9/66
REQUEST FOR BOARD ACTION Page | 2
THIS IS A CONTROLLED DOCUMENT / VERIFY VERSION LEVEL PRIOR TO USE Form #: EXO-FOR-007
Current Version: 8.0
Effective as of: 09/08/2020 Current Version Due for Review on: 09/01/2021
REQUIRED SIGNATURES
Department Head / Executive Vice President:
Small Business:
Chief Procurement Officer:
Chief Financial Officer:
General Counsel:
Deputy CEO:
President & CEO:
10/66
SUMMARY OF PROCUREMENT
PROJECT NAME:
IFB NO.:
PURPOSE: To replace worn and/or damaged Domes at various bus shelters around Houston.
CONTRACTOR Name and Address:
SG&P, Inc 1022 North Avenue G Freeport, Texas 77542
CONTRACT VALUE: $652,672.40
TYPE OF CONTRACT: Firm Fixed Price
PERFORMANCE PERIOD: 3 year contract with two (2), one (1) year options from the effective date of the Contract.
SMALL BUSINESS PARTICIPATION:
Due to limited subcontracting opportunities, a Small Business goal was not established for this procurement.
ADVERTISEMENT: This solicitation was advertised in the Houston Chronicle on Sunday, October 25th 2020 and Sunday, November 1st, 2020.
SOLICITATION INFORMATION:
Invitation for Bid No. 4021000006 was issued on October 26th, 2020. Four (4) bids were received by the due date of December 2nd, 2020. The bid opening was streamed live from METRO’s Boardroom on December 3rd, 2020 at 10:00AM.
COMPETITIVE: Yes - See Bid Abstract
BID EVALUATION: METRO received four (4) bids from the following parties:
H & H Skylight Fabricators FS International Inc. SG&P, Inc. GST Manufacturing, LTD
The First Level of Evaluation was to determine if the bidders were responsive to the solicitation as required in the METRO Procurement Manual. It has been determined that all bids are responsive.
The Second Level of Evaluation was to determine bidder responsibility. SG&P, Inc. was determined to be responsible.
The Third Level of Evaluation was to determine price reasonableness of the bid as required in the METRO Procurement Manual. H&H Skylight Fabricators was the lowest responsible bid and offered METRO a not-to-exceed amount of $450,525.00. However, H&H was technically disqualified due to being unable to provide a satisfactory sample dome, as per the instructions on the solicitation. They were given three opportunities to provide a sample but were unsuccessful each time and were deemed non-responsive. The second lowest responsible bid was provided by FS International Inc, with a not-to-exceed amount of
HIGH IMPACT ACRYLIC DOMES FOR PASSENGER SHELTERS
4021000006
11/66
Summary of Procurement Page 2 IFB No. 4021000006
$643,530.00. When they were requested to provide a sample dome, as per the instructions on the solicitation, they sent a written notice declining to do so. Because of that, FS International was then deemed non-responsive. The third lowest responsible bid was provided by SG&P Inc, with a not-to-exceed amount of $652,672.40. When they were requested to provide a sample dome, as per the instructions on the solicitation, they provided a sample that was determined to meet the specs of the METRO requirements. SG&P, Inc. was technically accepted and was deemed responsive to all requirements.
SG&P, Inc. price was determined to be fair and reasonable by adequate competition.
TECHNICAL EVALUATION:
Technical evaluation of SG&P, Inc. to perform this work was reviewed by METRO’s Project Manager. SG&P, Inc. has been determined to be technically capable of performing this work.
FINANCIAL EVALUATION:
METRO staff has determined that SG&P, Inc. is financially capable of performing this contract based on past performance with METRO and other agencies.
FUNDING: 100% METRO.
RECOMMENDATION: Based on the above, it has been determined that SG&P, Inc. is the lowest, technically acceptable, responsive and responsible bidder and is hereby recommended for award of a contract for the High Impact Acrylic Domes for Passenger Shelters for an amount not-to-exceed $652,672.40.
12/66
Summary of Procurement Page 3 IFB No. 4021000006
DIRECTOR OF CONTRACTS DATE
PROJECT MANAGER DATE
DIRECTOR SMALL BUSINESS COMPLIANCE DATE
DEPUTY CHIEF PROCUREMENT OFFICER DATE
ACHILLES PATRICK
FRANCISCO RODRIGUEZ
OTIS JOHNSON
KAREN HUDSON
06/10/2021
06/10/2021
06/10/2021
06/10/2021
13/66
METROPOLITAN TRANSIT AUTHORITY ABSTRACT
DESCRIPTION: HIGH IMPACT ACRYLIC DOMES FOR PASSENGER SHELTERSIFB - 4021000006DUE DATE: 12-2-2020 TIME: 2:00PMBID OPENING: 12-3-2020 TIME: 10:00AM RECORDED BY: PRINSCELLA ABBS
NO. NAME AND CITY OF PROPOSERTOTAL AMOUNT YR
1, YR 2 AND YR 3REMARKS
1. H & H SKYLIGHT FABRICATORSSTAFFORD, TX $450,525.00
2. FS INTERNATIONAL INC.ANAHEIM, CA $643,530.00
3. SG&P, INC.FREEPORT, TX $652,672.40
4. GST MANUFACTURING, LTDHALTON CITY, TX $2,379,350.00
5.
6.
7.
8.
9.
10.
I certify that I have personally opened and read all bids received by the time set for receipt. I have reviewed and verified the prices stated herein.
Contract Administrator Deputy Chief of ProcurementKaren Hudson
Technically Incapable / Non-Responsive
Technically Incapable / Non-Responsive
Technically Capable / Responsive
14/66
REQUEST FOR BOARD ACTION Page | 1
THIS IS A CONTROLLED DOCUMENT / VERIFY VERSION LEVEL PRIOR TO USE Form #: EXO-FOR-007
Current Version: 8.0
Effective as of: 09/08/2020 Current Version Due for Review on: 09/01/2021
AGENDA MONTH AND YEAR: June 2021
PROJECT NAME: Capital Improvement and Energy Efficiency Program
FROM: Andrew Skabowski, Terry Divine
I. RECOMMENDATION [Agenda Summary]:
Request Board Authorization for the President & CEO to enter into an Interlocal Agreement (ILA) in the amount of
$420,000 with Texas A&M Engineering Experimental Station to perform a Utility Assessment Report (UAR) for
METRO over a ninety day period.
II. DATE AND IDENTIFICATION OF PRIOR BRIEFING OR AUTHORIZING ACTION [If applicable]:
Briefing to the committee was on May 20th, 2021
III. MAXIMUM CONTRACT AMOUNT
Includes base contract value and owner-controlled contingencies, if applicable: $ 420,000.00
IV. BUDGET DETAILS:
V. BUDGET NOTES [Funding for future periods (if any) will be included in future budget submissions]:
Included in the FY2021 Operating Budget
VI. SPECIFIC EXPLANATION:
This report will be the guidance for the Energy Efficiency Project.
This project will help METRO to save approximately $1.3M per year and pay for this project in 12 years. It will
also increase safety in our Bus Operation Facilities and allow METRO to replace or repair some of our mechanical
equipment that is already on our 5-year Capital Improvement Plan.
Budgeted
Source
Dept.
Name
Grant
Funding
Y/N
Previous FY
Expenditures
Budgeted
FY2021 FY2022 Out Years
Total Budgeted #
months: 0
Budgeted #
months:
Budgeted #
months
Budgeted #
months:
Operating FM N $420,000 $420,000
Capital
General
Mobility
Debt
Service
Total $ 0.00 $420,000.00 $ 0.00 $ 0.00 $420,000.00
15/66
REQUEST FOR BOARD ACTION Page | 2
THIS IS A CONTROLLED DOCUMENT / VERIFY VERSION LEVEL PRIOR TO USE Form #: EXO-FOR-007
Current Version: 8.0
Effective as of: 09/08/2020 Current Version Due for Review on: 09/01/2021
VII. SMALL BUSINESS PARTICIPATION [To be completed by Small Business]:
The Small Business Program does not apply to this action.
REQUIRED SIGNATURES
Department Head / Executive Vice President:
Small Business:
Chief Procurement Officer:
Chief Financial Officer:
General Counsel:
Deputy CEO:
President & CEO:
16/66
Public Safety, Customer Service & Operations
June 2021
17/66
Utilize State program through the Energy Office that provides for a low interest loan to upgrade electrical equipment to improve energy efficiency
Save METRO Money by:
− Replacing every lamp METRO owns with LED lights
− Installing lighting controls
− Upgrading or replace several items on 5 Year Plan
− New Chiller Plant for 1900 Main
1% loan from the State Energy Conservation Office (SECO) to fund project
Project will pay for itself in about 12 years using the savings
METRO will not buy another light for 15 years or more
218/66
1. Energy Systems Laboratory will prepare a Loan Application to State Energy Conservation Office (SECO) - at no cost
2. METRO will sign and submit to SECO- at no cost
3. SECO will review and approve the program and will set aside funding for METRO –at no cost and no obligation
4. METRO will contract with TEES to develop the Utility Assessment Report (UAR)- $420,000
5. Upon completion of the UAR, METRO is obligated to pay TEES for UAR development cost
6. If METRO decides to move forward with the project, METRO will be reimbursed for the UAR development cost through the Loan
319/66
REQUEST FOR BOARD ACTION Page | 1
THIS IS A CONTROLLED DOCUMENT / VERIFY VERSION LEVEL PRIOR TO USE Form #: EXO-FOR-007
Current Version: 8.0
Effective as of: 09/08/2020 Current Version Due for Review on: 09/01/2021
AGENDA MONTH AND YEAR: June 2021
PROJECT NAME: Wheel Lift Inspections, Certification & Repair Services
FROM: Andrew Skabowski
I. RECOMMENDATION [Agenda Summary]:
Request Board authorization for the President & CEO to execute a modification of contract 7019000101 with
Reeder Distributors, Inc. to provide Stertil-Koni Vehicle Wheel Lift Inspections, Certification & Repair Services for
an additional two years, making the new performance period four years.
II. DATE AND IDENTIFICATION OF PRIOR BRIEFING OR AUTHORIZING ACTION [If applicable]:
Board resolution 2019-30
III. MAXIMUM CONTRACT AMOUNT
Includes base contract value and owner-controlled contingencies, if applicable: $ 555,060.00
IV. BUDGET DETAILS:
V. BUDGET NOTES [Funding for future periods (if any) will be included in future budget submissions]:
Included in the FY2021 Operating Budget
VI. SPECIFIC EXPLANATION:
This critical service has been contracted with Reeder Distributors, Inc. utilizing a sole source method due to their
exclusive agreement relationship with Stertil-Koni, which are the manufacturers of the vehicle wheel lifts covered
under this service contract.
The current contract has over 75% of the original funding capacity and the contractor has agreed to extend the
period of performance under the current pricing.
This contract covers the required inspection, certification and repair services for the Stertil-Koni Vehicle Wheel
Lifts located at five Bus Operating Facilities and two Support Facilities in the Houston and Harris County Area.
Such services are essential to ensure the health and safety of METRO employees.
Budgeted
Source
Dept.
Name
Grant
Funding
Y/N
Previous FY
Expenditures
Budgeted
FY2021 FY2022 Out Years
Total Budgeted #
months: 0
Budgeted #
months: 2
Budgeted #
months:12
Budgeted #
months: 10
Operating FM $30,000 $150,000 $375,060 $555,060.00
Capital $ 0.00
General
Mobility
$ 0.00
Debt
Service
$ 0.00
Total $ 0.00 $30,000.00 $150,000.00 $375,060.00 $555,060.00
20/66
REQUEST FOR BOARD ACTION Page | 2
THIS IS A CONTROLLED DOCUMENT / VERIFY VERSION LEVEL PRIOR TO USE Form #: EXO-FOR-007
Current Version: 8.0
Effective as of: 09/08/2020 Current Version Due for Review on: 09/01/2021
VII. SMALL BUSINESS PARTICIPATION [To be completed by Small Business]:
Due to limited subcontracting opportunities, a Small Business goal was not established for this procurement.
REQUIRED SIGNATURES
Department Head / Executive Vice President:
Small Business:
Chief Procurement Officer:
Chief Financial Officer:
General Counsel:
Deputy CEO:
President & CEO:
21/66
Rev. 12-20-19
SUMMARY OF PROCUREMENT
MODIFICATION No. 001
PROJECT NAME: CONTRACT NO.:
PURPOSE:
Wheel Lift Inspections, Certification & Repair Services
CONTRACTOR Name and Address:
Reeder Distributors, Inc. 5450 Wilbarger Street Fort Worth, TX 76109
CONTRACT VALUE:
Original Contract Award Amount: $555,060.00
Total Amount of Previous Modifications: $ 0.00
Total Amount of This Modification: $ 0.00
Current Contract Amount Total (NTE): $555,060.00
TYPE OF CONTRACT:
Firm Fixed Price
PERFORMANCE PERIOD:
Four (4) years.
SMALL BUSINESS PARTICIPATION:
Due to limited subcontracting opportunities, a Small Business goal was not established for this procurement.
BACKGROUND:
Board resolution 2019-30 dated March 28th, 2019, authorized the President & Chief Executive Officer to execute and deliver a contract with Reeder Distributors, Inc. for Stertil-Koni Vehicle Wheel Lift Inspections, Certification & Repair Services. This Resolution was issued in the NTE amount of $555,060.00 for a two (2) year period. This is a sole source procurement and only 25% of the contract total has been expended to date. Reeder agrees to an extension of the period of performance for an additional two (2) years at current pricing.
FUNDING:
100% (Local) METRO
COST/PRICE ANALYSIS:
There is no price increase; therefore, pricing is considered fair and reasonable.
RECOMMENDATION:
It is recommended that performance period be extended for an additional two (2) year period for Stertil-Koni Vehicle Wheel Lift, Certifications & Repair Services with Reeder Distributors, Inc.
Stertil-Koni Wheel Lift Inspections, Certifications, & Repair Services
7019000101
22/66
Summary of Procurement – Contract Mod 001 Contract No. Page 2
7019000101
SR CONTRACT ADMINISTRATOR DATE PROJECT MANAGER DATE DIRECTOR SMALL BUSINESS COMPLIANCE DATE DIRECTOR OF CONTRACTS DATE
Valencia Eaton
Jawaid Akbar
Otis Johnson
Achilles Patrick
04/28/2021
04/28/2021
04/28/2021
04/28/2021
23/66
RESOLUTION 2019 - 30
A RESOLUTION
AUTHORIZING THE PRESIDENT & CEO TO NEGOTIATE AND EXECUTE A SOLE SOURCE
CONTRACT WITH REEDER DISTRIBUTORS, INC. TO PROVIDE INSPECTION, CERTIFICATION,
AND REPAIR SERVICES FOR STERTIL-KONI VEHICLE WHEEL LIFTS, AND MAKINGFINDINGS AND PROVISIONS RELATED TO THE FOREGOING SUBJECT
WHEREAS, METRO requires inspection, certification, and repair services for its Stertil-Koni
vehicle wheel lifts located at certain METRO facilities; and
WHEREAS, Reeder Distributors, Inc. is the only authorized, trained and certified provider of such
services for the Stertil-Koni vehicle wheel lifts in the Houston area; and
WHEREAS, in light ofthe foregoing, management recommends that METRO enter into a two (2)
year sole source contract with Reeder Distributors, Inc. to provide inspection, certification, and repair
services for the Stertil-Koni vehicle wheel lifts located at various METRO facilities, with a maximum
contract amount of $555,060.
NOW, THEREFORE, BE IT RESOLVED THAT:
Section 1. The METRO Board of Directors hereby authorizes the President & CEO to negotiate
and execute a two (2) year sole source contract with Reeder Distributors, Inc. to provide inspection,
certification, and repair services for the Stertil-Koni vehicle wheel lifts located at five (5) operating facilities
and one (1) support facility, with a maximum contract amount of $555,060.
Section 2. This Resolution is effective immediately upon passage.
Page 1 of 2
24/66
I hereby certify that the above resolution isaccurate in describing the action herein of theBoard of Directors on the date below.
h
Cycloni{ Fairfa)42' ''0/'Exetive Vic tsident & General Counsel
PASSED this 28th day of March, 2019APPROVED this 28th day o f March, 2019
ATTEST:
D .0
Assistant ketrehlry /., /9.
"Nuttitip' .
C.(LUG_:0·PaZEP-,6Carrin F. Patman
Chair
Page 2 of 2
f -U
146a 'Perry : 21
25/66
REQUEST FOR BOARD ACTION Page | 1
THIS IS A CONTROLLED DOCUMENT / VERIFY VERSION LEVEL PRIOR TO USE Form #: EXO-FOR-007
Current Version: 8.0
Effective as of: 09/08/2020 Current Version Due for Review on: 09/01/2021
AGENDA MONTH AND YEAR: June 2021
PROJECT NAME: August 2021 Service Enhancements
FROM: Andrew Skabowski, Jim Archer
I. RECOMMENDATION [Agenda Summary]:
Request Board authorization for the President and CEO to approve implementation of August 2021 service change.
II. DATE AND IDENTIFICATION OF PRIOR BRIEFING OR AUTHORIZING ACTION [If applicable]:
N / A
III. MAXIMUM CONTRACT AMOUNT
Includes base contract value and owner-controlled contingencies, if applicable: $ Enter amount here.
IV. BUDGET DETAILS:
V. BUDGET NOTES [Funding for future periods (if any) will be included in future budget submissions]:
Included in the FY2021 Operating Budget
VI. SPECIFIC EXPLANATION:
The August 2021 service changes have an estimated financial impact of $2,407K in operating costs in FY2021 and
an annualized cost of $21,835K in FY2022. Additionally, there will be estimated one-time capital costs of $150K
for accessibility improvements and signage associated with the new Gulfton Circulator.
Included in this action are approval of service changes made since the last public hearing (additional service to
address social distancing issues on CBD Park & Ride routes); adjustments to running time to reflect changes in
congestion; restoration of select bus and rail service discontinued to meet FY2021 Business Plan and Budget; and
implementation of new Gulfton Circulator.
The proposed changes do not create a system wide disparate impact or a system wide disproportionate burden.
Budgeted
Source
Dept.
Name
Grant
Funding
Y/N
Previous FY
Expenditures
Budgeted
FY2021 FY2022 Out Years
Total Budgeted #
months: 0
Budgeted #
months: 1
Budgeted #
months: 12
Budgeted #
months: 0
Operating 2,407,000 21,835,000 $24,242,000.00
Capital 150,000 $ 150,000.00
General
Mobility
$ 0.00
Debt
Service
$ 0.00
Total $ 0.00 $ 2,557,000.00 $
21,835,000.00
$ 0.00 $24,392,000.00
26/66
REQUEST FOR BOARD ACTION Page | 2
THIS IS A CONTROLLED DOCUMENT / VERIFY VERSION LEVEL PRIOR TO USE Form #: EXO-FOR-007
Current Version: 8.0
Effective as of: 09/08/2020 Current Version Due for Review on: 09/01/2021
VII. SMALL BUSINESS PARTICIPATION [To be completed by Small Business]:
The Small Business Program does not apply to this action.
REQUIRED SIGNATURES
Department Head / Executive Vice President:
Small Business:
Chief Procurement Officer:
Chief Financial Officer:
General Counsel:
Deputy CEO:
President & CEO:
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Public Safety, Customer Service, and Operations CommitteeJune 2021
28/66
2
o New Gulfton Circulator
o Adjust Downtown Park & Ride service based on returning employees
o Adjust local bus & METRORail service based on returning levels of in-
person schools
o Adjust local bus & METRORail service based on increased non-essential
trips
o Adjust social distancing parameters based on increased vaccinations
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3
DESTINATIONS DIRECTLY SERVEDo Baker Ripley-Gulfton/Sharpstown
o Fiesta
o Holy Ghost Catholic Church/School
o KIPP School
o Jane Long Academy
o Las Americas Newcomer School
o Legacy Community Health
o Post Office (Bellaire)
o Post Office (DeMoss)
o Southwest Multi-Service Center
o YES Prep Gulfton
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4
MODIFIED PARK & RIDE SERVICE
Peak Period, 15-minute headway
o 202 Kuykendahl
o 204 Spring
o 214 Northwest Station; 216 West Little York
o 217 Cypress
o 221 Kingsland; 228 Addicks
o 222 Grand Parkway
o 236 Maxey Road
o 244 Monroe; 248 El Dorado (serving Eastwood Transit Center)
o 246 Bay Area; 247 Fuqua
o 255 Kingwood; 256 Eastex
o 257 Townsen
o 262 Westwood – Hillcroft Park & Ride
o 265 West Bellfort31/66
532/66
6
FY2021 Annualized
BUS
New Service - Gulfton $ 203K $ 1,840K
Running Time Adjustments /
Return to School
$1,489K $13,508K
Phase VIII – CBD Park & Ride $ 584K $ 5,299K
LIGHT RAIL
Return to School $ 131K $ 1,188K
Total $2,407K $21,835K
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7
Manpower
Requirements
Position Headcount Position Headcount
Headcount – Front Line Bus Operators 121 Light Rail Vehicle Operators 15
Bus Service Supervisors 3 Light Rail Controllers 2
Bus Mechanics 20 Light Rail Traction Power Technician 1
Bus Cleaners 16 Light Rail Field Supervisor 1
Headcount - Support Customer Service Representative 3
TOTAL 182
Equipment
Requirements
40’ Transit Buses 45’ Suburban Buses Light Rail Vehicles
Vehicles + 101 + 7 + 10
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8
Item Important Date
Board Briefing Thursday, May 20, 2021
Public Hearing(s) Tuesday, June 8, 2021
Board Briefing – Follow-up Thursday, June 17, 2021
Board Approval Thursday, June 24, 2021
Rail Operator Sign-upWednesday, July 21, 2021 –
Thursday, July 22, 2021
Bus Operator Sign-upMonday, July 26, 2021 –
Wednesday, August 4, 2021
Service Change Implementation
(Bus and Rail)
Sunday: August 22, 2021
Weekday: August 23, 2021
Saturday: August 28, 2021
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REQUEST FOR BOARD ACTION Page | 1
THIS IS A CONTROLLED DOCUMENT / VERIFY VERSION LEVEL PRIOR TO USE Form #: EXO-FOR-007
Current Version: 8.0
Effective as of: 09/08/2020 Current Version Due for Review on: 09/01/2021
AGENDA MONTH AND YEAR: June 2021
PROJECT NAME: Reupholstery of Bus Seats, Modesty Panels and ADA Rear Facing Barriers
FROM: Andrew Skabowski
I. RECOMMENDATION [Agenda Summary]:
Request Board authorization for the President & CEO to negotiate and execute a firm fixed price contract with
Sardo Bus & Coach Upholstery for the reupholstery of bus seats, modesty panels and ADA rear facing barriers on
439 revenue buses, for a not to exceed cost of $1,545,482.50.
II. DATE AND IDENTIFICATION OF PRIOR BRIEFING OR AUTHORIZING ACTION [If applicable]:
N/A
III. MAXIMUM CONTRACT AMOUNT
Includes base contract value and owner-controlled contingencies, if applicable: $ 1,545,482.50
IV. BUDGET DETAILS:
V. BUDGET NOTES [Funding for future periods (if any) will be included in future budget submissions]:
Included in the FY2021 Operating Budget
VI. SPECIFIC EXPLANATION:
Execution of this contract provides for the material and labor necessary to replace worn upholstery covering
passenger seats and modesty panels on four-hundred thirty-nine (439) transit buses that were placed into METRO
service beginning in 2012. The 439 transit buses range in age from four (4) up to nine (9) years of service. The new
upholstery will provide a more pleasant travel experience for METRO passengers. Additionally, the replacement
upholstery is more durable and will require less maintenance.
Budgeted
Source
Dept.
Name
Grant
Funding
Y/N
Previous FY
Expenditures
Budgeted
FY2021 FY2022 Out Years
Total Budgeted #
months: 0
Budgeted #
months: 4
Budgeted #
months: 0
Budgeted #
months: 0
Operating OPS N $1,545,482.50 $1,545,482.50
Capital $ 0.00
General
Mobility
$ 0.00
Debt
Service
$ 0.00
Total $1,545,482.50 $1,545,482.50
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REQUEST FOR BOARD ACTION Page | 2
THIS IS A CONTROLLED DOCUMENT / VERIFY VERSION LEVEL PRIOR TO USE Form #: EXO-FOR-007
Current Version: 8.0
Effective as of: 09/08/2020 Current Version Due for Review on: 09/01/2021
Sardo Bus & Coach Upholstery have performed extremely well and within budget in completing previous
reupholstery contracts on METRO’s revenue bus fleets
The alternative to executing the requested contract is to continue to operate the targeted four hundred thirty-nine
(439) buses with worn upholstery and forgo the opportunity to improve the ridership experience of our customers.
VII. SMALL BUSINESS PARTICIPATION [To be completed by Small Business]:
A 10% Small Business goal was established. Sardo Bus & Coach Upholstery committed 10% small business
participation.
REQUIRED SIGNATURES
Department Head / Executive Vice President:
Small Business:
Chief Procurement Officer:
Chief Financial Officer:
General Counsel:
Deputy CEO:
President & CEO:
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12-20-19
SUMMARY OF PROCUREMENT
PROJECT NAME:
Reupholster of Bus Seats, Modesty Panels and ADA Rear Facing Barriers
IFB NO.:
4021000087
PURPOSE:
This procurement will provide a contract for the reupholster of bus seats, modesty panels and ADA rear facing barriers aboard METRO’s existing buses.
CONTRACTOR:
Louis Sardo Upholstery, Inc., d.b.a. Sardo Bus & Coach Upholstery, Inc. 512 West Rosecrans Avenue Gardena, CA 90248
CONTRACT VALUE:
Total amount Not-to-Exceed $1,545,482.50.
TYPE OF CONTRACT:
Firm-Fixed Price.
PERFORMANCE PERIOD:
Contract shall be for a period of one hundred sixty-eight (168) calendar days, from the effective date of the Notice to Proceed, unless otherwise extended or terminated by METRO.
SMALL BUSINESS PARTICIPATION:
METRO established a 10% Small Business goal. The Prime, Sardo Bus & Coach Upholstery, has committed to 10% Small Business participation. The Prime will self-perform 90% of the contract and will subcontract the remaining 10% to the following certified firm:
PRIME: Sardo Bus & Coach Upholstery
Subcontractor(s) Type of Work % Rushmore Corporation d/b/a All Temps 1 Personnel
Perform labor work along with Sardo Mobile Road crew to reupholster bus seats, modesty panels and ADA rear facing barriers.
10%
Total SBE/DBE Participation 10% ADVERTISEMENT:
This procurement was advertised in the Houston Chronicle on 01/17/21 and 01/24/21. It was also posted on METRO’s website.
SOLICITATION INFORMATION:
Two (2) vendors attended the Pre-Bid Conference and 1 of those vendors indicated they would submit bids as a Prime. One (1) bid was received by the due date of March 11, 2021.
COMPETITIVE:
No (see attached abstract).
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Summary of Procurement Page 2 IFB 4021000087 – Reupholster of Bus Seats, Modesty Panels and ADA Rear Facing Barriers
BID EVALUATION: METRO received one (1) bid from the following vendor:
• Louis Sardo Upholstery, Inc., d.b.a. Sardo Bus & Coach Upholstery, Inc.
The first level of evaluation was to determine if bidders were “responsive” to the solicitation, as required by the METRO Procurement Manual. After an initial evaluation, it was determined that one (1) bidder, Sardo Bus & Coach Upholstery, Inc., was responsive. The second level of evaluation was to determine if bidders were “responsible” as required by the METRO Procurement Manual. Sardo Bus & Coach Upholstery, Inc., was determined to be responsible. The third level of evaluation was to determine price reasonableness of the bid as required by the METRO Procurement Manual. We received one bid from Sardo Bus & Coach Upholstery, Inc. It was submitted to METRO’S Audit Department to determine price reasonableness. Audit’s “Summary of Audit Findings” reported that nothing came to their attention to indicate that the proposed amount of $1,545,482.50 was not fair and reasonable.
FINANCIAL EVALUATION:
Sardo Bus & Coach Upholstery, Inc., was deemed financially capable.
FUNDING:
100% (Local) METRO
RECOMMENDATION:
A recommendation is made to award a contract to Sardo Bus & Coach Upholstery, Inc., for the Reupholster of Bus Seats, Modesty Panels and ADA Rear Facing Barriers for an amount not-to-exceed $1,545,482.50.
39/66
Summary of Procurement Page 3 IFB 4021000087 – Reupholster of Bus Seats, Modesty Panels and ADA Rear Facing Barriers CONTRACT ADMINISTRATOR II DATE PROJECT MANAGER DATE DIRECTOR SMALL BUSINESS COMPLIANCE DATE DIRECTOR OF CONTRACTS DATE
Paula Gaines
Jack Oviatt
Otis Johnson
Achilles Patrick
04/30/21
04/30/21
04/30/21
04/30/21
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METROPOLITAN TRANSIT AUTHORITY ABSTRACT
DESCRIPTION: REUPHOLSTER BUS SEATS, MODESTY PANELS AND ADA REAR-FACING PANELS IFB NO. 4021000087BID OPENING: 03/11/2021 TIME: 10:00 AM RECORDED BY: CONSTANCE BELL
NO. NAME AND CITY OF PROPOSER TOTAL BID PRICE REMARKS
1 Sardo Bus & Coach Upholstery, Inc.Gardena, CA $1,545,482.50
2
3
4
5
6
7
8
9
10
I have reviewed and verified the prices stated herein.
Achilles PatrickDirector of Procurement
I CERTIFY THAT I HAVE PERSONALLY OPENED AND READ ALL BIDS RECEIVED BY THE TIME SET FOR RECEIPT.
CONTRACT ADMINISTRATOR
Paula Gaines
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COMMITTEE APPROVAL FOR SOLICITATION FORM Page | 1
THIS IS A CONTROLLED DOCUMENT / VERIFY VERSION LEVEL PRIOR TO USE Form #: EXO-FOR-003
Current Version: 6.0
Effective as of: 09/08/2020 Current Version Due for Review on: 09/01/2021
AGENDA MONTH AND YEAR: June 2021
PROJECT NAME: Anticipated Procurement Report
FROM: Procurement & Materials Department - Michael Kyme, Chief Procurement Officer
I. SOLICITATION APPROVAL FOR:
II. BUDGET NOTES [Funding for future periods (if any) will be included in future budget submissions]:
VI. SPECIFIC EXPLANATION:
VII. SMALL BUSINESS PARTICIPATION [To be completed by Small Business]:
REQUIRED SIGNATURES
Department Head / Executive Vice President:
Small Business:
Chief Procurement Officer:
Chief Financial Officer:
General Counsel:
Deputy CEO:
President & CEO:
42/66
FY2021ANTICIPATED PROCUREMENT REPORT
Solicitations over $50KJune Consent List
Q3
NO. PROJECT DESCRIPTIONPROCUREMENT
METHOD (RFP, RFQ, IFB)
ANTICIPATED SMALL BUSINESS
GOAL
ANTICIPATED ADVERTISEMENT
MONTHCOMMENTS
BOARD COMMITTEE
PREVIOUS BOARD
COMMITTEECONCUR Y
1
A/E Services for Design for Transit Facilities and Transit/Transportation
Improv Projects
RFQ 35% JulyOn Call Architectural and
Engineering Consultant (A/E)Capital & Strategic
Planning Committee
2 IDIQ Construction RFTP N/A JulyConstruction, repairs and
maintenance of METRO-owned facilities on an as-needed basis
Capital & Strategic Planning Committee
3BLOWER, 460V
1600M3/H 510WIFB N/A July
Blower for METRO's Rail Vehicles
Public Safety, Customer Service &
Operations Committee
4Red Lanes Traffic
MarkingsIFB TBD July
Installation and Removal of Markings and Signage for the
Red Lanes Bus Project
Public Safety, Customer Service &
Operations Committee
Page 1 of 143/66
BOARD BRIEFING SUMMARY FORM Page | 1
THIS IS A CONTROLLED DOCUMENT / VERIFY VERSION LEVEL PRIOR TO USE Form #: EXO-FOR-001
Current Version: 2.0
Effective as of: 09/03/2019 Current Version Due for Review on: 09/01/2020
AGENDA MONTH AND YEAR:
SUBJECT: Board Speaker Follow-up
FROM: Russ Frank
I. SUMMARY:
44/66
Customer Service – Board Speaker Follow-Up
Public Safety, Customer Service & Operations Committee Meeting
Page 1 of 3
CUSTOMER SERVICE – BOARD SPEAKER FOLLOW-UP Working Committee Meetings
May 2021
The following individuals spoke at the
METRO Board of Directors Working Committee Meetings:
Administration
1. Dominic Mazoch
Mr. Mazoch made suggestions for several ridership promotions, including offering free fares to entice customers back to riding the transit system and to encourage riders to use METRO for holiday shopping to avoid traffic congestion.
Capital & Strategic Planning
1. Dominic Mazoch
Mr. Mazoch made several suggestions, including patrolling the NWTC to prevent skateboarders from grinding their skateboards across the bike racks, additional pavement markings at the lane entrances of the NWTC bus-only lanes, and adding a bus stop on the 56 Airline/Montrose Boost project at the Katy Freeway and Studemont to promote ridership of cyclists using the bike path.
Finance & Audit
1. Dominic Mazoch
Mr. Mazoch suggests METRO implement the use of a rainy day fund to support unplanned projects due to local weather emergencies or other disasters that may affect METRO transit services. He also says METRO should seek mutual advantage clauses when entering partnership agreements from industries requesting to use METRO services or facilities.
Public Safety, Customer Service & Operations
1. Dominic Mazoch
Mr. Mazoch suggested that METRO should increase and enhance the cleaning and sanitizing of the rail cars at each endpoint of the rail system. He also offered suggestions for service change schedules and routes to the Galveston cruise terminal.
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Customer Service – Board Speaker Follow-Up
Public Safety, Customer Service & Operations Committee Meeting
Page 2 of 3
METRO Board of Directors Meeting May 27, 2021
The following individuals spoke at the METRO Board of Directors Meeting:
1. Dominic Mazoch SUBJECT: General Comments
Mr. Mazoch suggests that METRO should engage more with the public and local businesses much earlier in the decision-making process before major service changes to help garner greater public support. He also offered other general comments.
2. Hector Huezo SUBJECT: New Flyer Industries
Mr. Huezo, from the Jobs to Move America organization, cites concerns involving New Flyer Industries' labor practices and says there are racial disparity issues at the Anniston, Alabama, and Shepherdsville, Kentucky, locations. He requested METRO to investigate these issues and possibly not contract with them for future transit bus purchases.
We met with the Jobs to Move America organization and they will be sending us more information to review.
3. Erica Ihene SUBJECT: New Flyer Industries
Ms. Ihene, from the Jobs to Move America organization, wants METRO to encourage New Flyer Industries to enter into a national community benefits agreement that supports fair labor practices, job opportunities, and apprentice programs for the workers at the Alabama and Kentucky facility locations.
We met with the Jobs to Move America organization and they will be sending us more information to review.
4. Larry Hodge SUBJECT: New Flyer Industries
Mr. Hodge, from the Jobs to Move America organization, cites concerns involving New Flyer Industries' labor practices and says there are racial disparity issues at the Anniston, Alabama, and Shepherdsville, Kentucky, locations. He wants METRO to encourage New Flyer Industries to enter into a national community benefits agreement that supports fair labor practices, job opportunities, and apprentice programs for the workers at the Alabama and Kentucky facility locations.
We met with the Jobs to Move America organization and they will be sending us more information to review.
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Customer Service – Board Speaker Follow-Up
Public Safety, Customer Service & Operations Committee Meeting
Page 3 of 3
5. Barrett Ochoa SUBJECT: Real-Time Information at Rail Stations
Mr. Ochoa, a former METRO intern, suggests that METRO should procure and install real-time rail arrival information panels at each rail station along the transit system using a countdown clock until train arrival.
Replacing the current digital technology at rail platforms with new signs and prediction capability is part of our system-wide digital signage project currently underway. Several steps need to take place before it can be implemented on the rail lines, including installing additional technology to the rail vehicles. A preliminary timeline for this portion of the digital technology project is in 2022.
6. Trinidad Renteria SUBJECT: Reinstatement of the 95 Jones Road Route
Mr. Renteria requests for METRO to consider reinstating the 95 Jones Road bus route to better serve customers wanting to reach the W Little York P&R and gain connectivity to the 45 Tidwell and 46 Gessner routes. Mr. Renteria also questions if METRO uses retired buses (3200 series) for emergencies in the Houston area.
His service suggestions will be incorporated into future implementation plans for METRONext.
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BOARD BRIEFING SUMMARY FORM Page | 1
THIS IS A CONTROLLED DOCUMENT / VERIFY VERSION LEVEL PRIOR TO USE Form #: EXO-FOR-001
Current Version: 2.0
Effective as of: 09/03/2019 Current Version Due for Review on: 09/01/2020
AGENDA MONTH AND YEAR:
SUBJECT: Operations, Public Safety & Customer Service Monthly Report
FROM: Timothy Kelly, Vera Bumpers, Andrew Skabowski
I. SUMMARY:
A monthly report of Key Performance Indicators (KPIs) for METRO's
- Safety
- Police
- Express (HOV/HOT) Lanes
- Operations (Customer Service, Bus, BRT, Rail, METROLift)
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2021June
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Public Safety, Customer Service, OperationsBoard Committee Meeting
Monthly Report
SAFETYMEASURE DEFINITION Benchmark
Bus & Rapid(BRT)
Accidents49
MEASURE DEFINITION Benchmark
Rail Accidents
8Reflect collisions between METRORail and other vehicles, pedestrians or bicyclists.
Transit incident with passenger injuries that requires immediate medical treatment away from the scene or a collision between a bus/BRT and an object such that the amount of damage exceeds $1,000.
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug SepFY20 45 47 71 46 59 50 26 29 50 41 40 32FY21 54 28 31 18 24 36 35 41Benchmark 49 48 48 49 52 52 50 49 50 49 49 49
01020304050607080
FY20 FY21 Benchmark
2011 9 10 7
17 20 14
34
17 228 17
19 15 27
0
10
20
30
40
50
60
Oct
Nov De
cJa
nFe
bM
ar Apr
May Jun Jul
Aug
Sep
Preventable Non-Preventable
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug SepFY20 10 7 4 6 8 5 2 3 7 3 6 4FY21 5 5 4 4 6 5 5 4Benchmark 9 9 9 8 8 8 8 8 8 8 8 8
02468
1012
FY20 FY21 Benchmark
12
1 1 10
1
43
3 3
5
5 5 3
0
1
2
3
4
5
6
7
Oct
Nov De
cJa
nFe
bM
ar Apr
May Jun Jul
Aug
Sep
Preventable Non-Preventable
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Public Safety, Customer Service, OperationsBoard Committee Meeting
Monthly ReportMEASURE DEFINITION
Rail Accidents by Type
Reflect collisions between METRORail and other vehicles, pedestrians or bicyclists by their categorical type.
Illegal Turns, 2Pedestrian/Cyclist, 2
May - Accidents by Type
2
0 0 0 0 0
2
0
0.5
1
1.5
2
2.5
Illegal Turns Ran Red Light Pedestrian/Cyclist Sideswipe Suicide LRV Rear EndVehicle
Other
May - No Injuries May - Injuries May - Fatalities
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Public Safety, Customer Service, OperationsBoard Committee Meeting
Monthly Report
POLICE
Group A Offenses (24 Categories) Group B Offenses (10 Categories)
Drug/Narcotic Offenses SocietyEmbezzlement Property
Counterfeiting/Forgery PropertyDestruction/Damage/Vandalism of Property Property
Family Offenses, Nonviolent
Peeping TomLiquor Law Violations
Trespass of Real Property
Group B consists of 10 offense categories. Group B encompass all, non-traffic, offenses which are not classified as Group A. Group B offenses are less serious in nature and tend to be against society.
Bad ChecksCurfew/Loitering/Vagrancy Violations
Driving Under the InfluenceDrunkenness
Bribery PropertyBurglary/Breaking & Entering Property
Assault Offenses Person Disorderly Conduct
Group A consist of 24 offense categories which address 52 specific crimes. Group A offenses are more serious in nature and tend to be against persons or property.
Animal Cruelty SocietyArson Property
Homicide Offenses Person
Extortion/Blackmail PropertyFraud Offenses Property
All Other Offenses
*** All offense data reflected in the METRO Police portion of this report, from current and prior fiscal years, is using the National Incident-Based Report System (NIBRS).
Human Trafficking PersonKidnapping/Abduction Person
Gambling Offenses Society
Larceny/Theft Offenses PropertyMotor Vehicle Theft PropertyPornography/Obscene Material Society
Sex Offenses PersonStolen Property Offenses PropertyWeapon Law Violations Society
Prostitution Offenses SocietyRobbery PropertyRun Aways/Persons Under 18 Society
*** Offense & incident counts are based on available data as of the 5th day of each month.
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Public Safety, Customer Service, OperationsBoard Committee Meeting
Monthly ReportMEASURE DEFINITION
Group A Offenses
MEASURE
Group B Offenses
Data consists of 24 offense categories which address 52 specific crimes. Group A offenses are more serious in nature and tend to be against persons or property.
DEFINITION
Data consists of 10 offense categories. Group B encompass all non-traffic offenses which are not classified as Group A. Group B offenses are less serious in nature and tend to be against society.
116
77
107
8873
85 88
108
20
40
60
80
100
120
140
160
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
FY20 FY21 Benchmark 132
5345
10
Offense Type
Property Person Society
20
28
36
21
2731 33
45
5 10 15 20 25 30 35 40 45 50
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
FY20 FY21
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Public Safety, Customer Service, OperationsBoard Committee Meeting
Monthly ReportMEASUREIncident Locations
MEASURE
Code of Conduct Suspension Notices
DEFINITION
DEFINITIONIncident which occurred on METRO property: Park & Ride, Transit Centers, On-board Buses and On-board Light Rail Vehicles (LRVs) and on LRV Platforms.
The total number of METRO Code of Conduct Suspension Notices issued per month for violation of prohibited conduct on METRO property. A suspension notice may only be issued by a METRO Police Officer.
On-Board Bus
LRV Platform/Transfer
0
5
10
15
20
25
May
Park & Ride Transit Center On-Board Bus Bus Op. Facility Bus Stop/Shelter
Facility On-Board LRV LRV Platform/Transfer Other Location Non-Transit Bldg.
HOV Lane Rail Tracks Extra Job Traffic Stop Pedestrian Stop
Along Rail, not system Along the Bus Route Parking Lot / Garage (Lot B) METROLift Road/Street/FWY
BRT Platform
Park & Ride
65
20
86
4 42
0
5
10
15
20
25
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
FY20 FY21
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Public Safety, Customer Service, OperationsBoard Committee Meeting
Monthly ReportMEASURE DEFINITION
Assaults System Wide
Assault: The unlawful attack by one person upon another. Aggravated Assault: All assaults involving serious bodily injury or a weapon.Intimidation Assaults: Verbal only assaults.Simple Assaults: All other forms of assaults not considered aggravated or intimidation assaults.
0
5
10
15
20
25
30
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Assaults by METRO Service
Rail Local Bus BRT Park & Ride
0
5
10
15
20
25
30
May
Assault Type
Aggravated Simple Intimidation
05
1015202530354045
May
Victim Type
Bus Operator Other Victim
0
5
10
15
20
25
30
May
Assaults by Rail Line
Red Central Green Purple
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Public Safety, Customer Service, OperationsBoard Committee Meeting
Monthly Report
HOV/HOT LANESMEASURE
Citations Issued
MEASURE Goal
Average Lane Speed
45 mph
* HOV Lanes were closed February 15 -19 due to winter weather impacts.
The average lane speed from both the AM (7-8) and PM (5-6) peak hours of operation on all five HOV lanes are held to an FTA set goal of 45 mph at minimum. The speed is measured using data collected when a vehicle, with a toll tag, enters the lane and travels the full length. The system measures that vehicles entry and exit of the lane and an algorithm calculates the speed based on that data.
DEFINITION
DEFINITION
The total number of METRO HOV/HOT citations issued per month and per freeway corridor. Citations are issued by a Police Officer and could be either a warning citation or finable citation.
11 1 99 123
186
608
802
694
- - - - -
100
200
300
400
500
600
700
800
900
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
FY21 Total
286
155
32 4
217
-
50
100
150
200
250
300
350
May
45N 45S 290 59N 59S
-
10
20
30
40
50
60
70
80
April May
45N 45S 290
59N 59S Goal is 45 mph 61 62 61 60
70 61
67 64 59 57
MayMPH
45NAM7-8
45NPM5-6
45SAM7-8
45SPM5-6
290AM7-8
290PM5-6
59NAM7-8
59NPM5-6
59SAM7-8
59SPM5-6
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Public Safety, Customer Service, OperationsBoard Committee Meeting
Monthly Report
CUSTOMER SERVICE - CALL CENTERMEASURE MEASURE Total Calls
Customer Service Call Center Quality
Customer Call Type
30,347
MEASURE MEASURE
Customer Service Public Comments
Call Translation Assistance
DEFINITION DEFINITION
Total number of calls received by queue type for current month
DEFINITIONDEFINITIONOverall quality is measured by the average of call center representatives quality monitoring scores (Greeting/Closing, Customer Service Skills, Knowledge of METRO Services, and Process and Procedures)
Customer comments regarding customer service staff (Call Center and Ride Store) and type received
Total number of customers needing assistance in a language other than English, received in the Call Center
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
FY21 Goal 95%
87
25,394
1,675
143
559
1,902
587
- 5,000 10,000 15,000 20,000 25,000 30,000
MAY
METRO Receptionist ComplaintLost & Found Q-CardGeneral Information (Spanish) General InformationFacilities Maintenance
2
29
13
May
Comments Complaints Commendations
1,70
1
1,57
6
1,62
0
1,40
6
2,08
4
1,75
3
1,80
5
1,68
4
-
500
1,000
1,500
2,000
2,500
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
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Public Safety, Customer Service, OperationsBoard Committee Meeting
Monthly ReportMEASURE
Public Comments
CUSTOMER SERVICE - RIDESTOREMEASURE
In-Person Translation Assistance
Total number of customer comments and type received by month
DEFINITION
Total number of customers needing assistance in a language other than English (1900 Main, 1001 Travis, and Fannin South)
DEFINITION
2,22
9
2,14
5
2,18
0
2,21
0
1,64
2 2,14
6 2,49
8
2,33
1
-
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
FY20 FY21
79
2,129
123
Comments by Type
Comments Complaints Commendations
119
85
102
82
55 64
38 43
-
20
40
60
80
100
120
140
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
In-Person Translation Assistance
10 of 1858/66
Public Safety, Customer Service, OperationsBoard Committee Meeting
Monthly ReportMEASUREIn-Person Customer Service
MEASURE MEASURE
In-Person Fare Transactions
On-Line Fare Transactions
Total number of transit fares sold in RideStores by type
Total number of transit fares sold on-line by type
DEFINITION
Total number of customers serviced at RideStores
DEFINITION DEFINITION
3,728
3,340 3,124
2,880
2,482
3,520
2,395
3,054
-
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
RideStore Visitors
7,33
9
9,55
5
6,67
3
23,4
08
2,84
6 7,02
1
7,05
2 10,7
44
- - - -
-
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
50,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Q Card METRO Money METROLift Convention Pass
1,66
6
1,25
6
2,44
4
1,01
5
1,05
1
3,19
0
744 1,
110
- - - -
-
1,000
2,000
3,000
4,000
5,000
6,000
7,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Q Card METRO Money METROLift Convention Pass
11 of 1859/66
Public Safety, Customer Service, OperationsBoard Committee Meeting
Monthly ReportMEASURE
Type of QFare Card
MEASURE DEFINITION MEASURE
METROLift Fare METRO Money
DEFINITION
Types of METRO Q Fare Card sold in-person and on-line
DEFINITION
Total number of METROLift transit fares sold in-person and on-line
Total number of METRO Money sold by type in-person and on-line
1,134
115 161 247
83 6 4 3 12 9
113 -
-
200
400
600
800
1,000
1,200
MAY
Q Card Q Card - Senior Q Card - Disabled Q Card - Student
Day Pass Day Pass - Senior Day Pass - Disabled Day Pass - Student
365 Day Disabled Veterans Pass (MVP) 70+ Convention Pass
388
471 457
601
486
635 683
476
- - - - -
100
200
300
400
500
600
700
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Single Books Monthly 365 Day Pass
6,33
5
8,69
0
6,20
2
22,0
43
2,04
5 7,58
2
5,22
2 9,49
1
- - - -
- 5,000
10,000 15,000 20,000 25,000 30,000 35,000 40,000 45,000 50,000
Oct Nov Dec Jan Feb Mar AprMay
Jun Jul Aug Sep
$1.25 $2.50 $5.00 $10.00 $20.00
12 of 1860/66
Public Safety, Customer Service, OperationsBoard Committee Meeting
Monthly ReportMEASURE
Fannin South Parkers
MEASURE
Retailer Transactions
Total number of parking transactions by type per month
DEFINITION
Total number of Q Cards loaded by a retailer
DEFINITION
-
2,000
4,000
6,000
8,000
10,000
12,000
14,000
16,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Monthly Daily Special Events FY20
-
5,000
10,000
15,000
20,000
25,000
30,000
35,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
FY20 FY21
13 of 1861/66
Public Safety, Customer Service, OperationsBoard Committee Meeting
Monthly Report
OPERATIONS - BUS
MEASURE Goal
Local OTP 75%
MEASURE Goal
Park & Ride OTP
76%
Early departures less than 1-minute 6.50%Late departures between 6 & 10-minutes 10.70%Adjusted OTP based on customer impact 86.6%
* Bus OTP reporting resumed with the January 2021 Service Change.
OTP Breakdown For Local and Park & Ride:
DEFINITION
Considered on-time if it does not leave early and is within a five (5) minute window, after the scheduled departure time.
DEFINITION
Considered on-time if it does not depart early (except when leaving a Park & Ride lot in the morning because it’s full) and is within a five (5) minute window, after the scheduled departure time.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Local - Bus Goal is 75%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Park & Ride - Bus Goal is 76%
14 of 1862/66
Public Safety, Customer Service, OperationsBoard Committee Meeting
Monthly ReportMEASURE DEFINITION Goal
Bus MDBF 6,000Reflects any mechanical issue encountered during operation of the vehicle in revenue service that requires a maintenance action resulting from a mechanical failure; includes warranty and fleet defects but excludes accidents.
-
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
10,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Mean Distance Between Mechanical Failures - All Buses Goal
15 of 1863/66
Public Safety, Customer Service, OperationsBoard Committee Meeting
Monthly Report
OPERATIONS - Rapid (BRT)MEASURE DEFINITION Goal
Rapid OTP 90%
MEASURE DEFINITION
Rapid MDBF
Considered on-time when the vehicle departs from the beginning of the line and arrives at the end of the line less than five (5) minutes after the scheduled time.
GoalReflects any mechanical issue encountered during operation of the vehicle in revenue service that requires a maintenance action resulting from a mechanical failure; includes warranty and fleet defects but excludes accidents.
6,000
92% 90% 93% 94% 93% 94% 94% 95%
0%10%20%30%40%50%60%70%80%90%
100%
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
BRT - Silver Line Goal is 90%
-
2,000
4,000
6,000
8,000
10,000
12,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Mean Distance Between Mechanical Failures - BRT Goal
16 of 1864/66
Public Safety, Customer Service, OperationsBoard Committee Meeting
Monthly Report
OPERATIONS - RAILMEASURE DEFINITION Goal Goal Goal
Rail OTP 93% 95% 95%
* No Red Line OTP in December 2020 due to service interruption for tie/crossing replacement project.MEASURE DEFINITION
Rail MDBSI
Considered on-time when the train departs from the beginning of the line and arrives at the end of the line less than five (5) minutes after the scheduled time.
Goal
Mean Distance Between Service Interruptions (MDBSI) is classified as any interruption where passengers are delayed by one (1) minute or greater of lost time.
15,000
95%
93%
0% 94%
95%
95%
94%
95%
0%10%20%30%40%50%60%70%80%90%
100%
Oct
Nov De
cJa
nFe
bM
ar Apr
May Jun Jul
Aug
Sep
Rail - Red Line Goal is 93%
99%
99%
97%
97%
98%
97%
97%
96%
0%10%20%30%40%50%60%70%80%90%
100%
Oct
Nov De
cJa
nFe
bM
ar Apr
May Jun Jul
Aug
Sep
Rail - Green Line Goal is 95%
96%
98%
97%
97%
96%
99%
98%
96%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Oct Dec Feb Apr Jun Aug
Rail - Purple Line Goal is 95%
-
5,000
10,000
15,000
20,000
25,000
30,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Mean Distance Between Service Interruptions - Rail Goal is 15,000
17 of 1865/66
Public Safety, Customer Service, OperationsBoard Committee Meeting
Monthly Report
OPERATIONS - METROLIFTMEASURE MEASURE Goal
Passenger TripsOn Time Performance
90%
MEASURE Goal MEASURE Benchmark
Mean Distance Before Failure
21,000 No-Shows <3%
*Prior months are subject to shift based on finalization of contractor documentation.
DEFINITION DEFINITIONThe average number of vehicle-miles traveled before a mechanical failure (breakdown).
The percent of all scheduled trips when a customer fails to show up for a scheduled trip.
DEFINITION DEFINITION
The number of non-unique passengers who board METROLift vehicles (van, minivan, taxi cab backup, METROLift Subsidized Program (MSP)).
The percentage of pickups / drop-offs made within a designated service window (30 minutes) including appointment times.
-
50,000
100,000
150,000
200,000
250,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
FY20 FY21
0%
20%
40%
60%
80%
100%
120%
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
METROLift Goal is 90%
-
5,000
10,000
15,000
20,000
25,000
30,000
35,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Mean Distance Between Mechanical Failures - METROLift
Goal is 21,000
0%
1%
2%
3%
4%
5%
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
FY20 FY21 Benchmark is < 3%
18 of 1866/66