PTS52U-PTS53U-Win7UpgradeInstructions[1] Copy.pdf

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2009 TOSHIBA America Information Systems, Inc. All rights reserved.

Windows 7 Upgrade

InstructionsPTS52UPTS53U

Created: June 20, 2009Final Revision: October 9, 2009

Revision 2.7

THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE.


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TABLE OF CONTENTS

TABLE OF CONTENTS ............................................................................................................................... 2

1 WINDOWS 7 UPGRADE HARDWARE INFORMATION .................................................................... 3

1.1 HARDWARE INFORMATION .............................................................................................................. 31.2 WINDOWS 7MINIMUM REQUIREMENTS............................................................................................ 3

2 TOSHIBA 3RD

PARTY SOFTWARE INFORMATION ......................................................................... 3

3 WINDOWS 7 UPGRADE HALT AND PAUSE INFORMATION .......................................................... 4

3.1 HALTOR PAUSE.......................................................................................................................... 43.2 WINDOWS 7UPGRADE HALT ......................................................................................................... 43.3 WINDOWS 7UPGRADE PAUSE ...................................................................................................... 43.4 LIST OF KNOWNHALT AND/OR PAUSE ITEMS: .............................................................................. 4

4 THINGS TO DO BEFORE UPGRADING TO WINDOWS 7 ................................................................ 5

4.1 BACK UP YOUR PERSONAL DATA AND RECOVERY DATA.................................................................. 54.1.1 Personal Data Backup ............................................................................................................. 5

4.1.2 Recovery Data Backup ............................................................................................................ 54.2 UPDATE YOUR ANTIVIRUS SOFTWARE TO BE COMPATIBLE WITH WINDOWS 7 ...................................... 54.3 DOWNLOAD AND RUN MICROSOFTS WINDOWS 7UPGRADE ADVISOR............................................... 5

5 PRE-WINDOWS 7 UPGRADE SOFTWARE UN-INSTALLATION INSTRUCTIONS ......................... 6

5.1 RECOMMENDED ITEMS TO REMOVE/UNINSTALL............................................................................... 65.1.1 All Items Recommended for Removal ..................................................................................... 65.1.2 Recommended Removal Instructions ..................................................................................... 6

5.1.2.1 TOSHIBA HDD Protection Vista Removal ........... .......... ........... .......... ........... ........... .......... .......... 65.1.2.2 TOSHIBA (HD) DVD Player Vista Removal ........... .......... ........... .......... ........... .......... ........... ........ 75.1.2.3 CyberLink PowerCinema for TOSHIBA Vista Removal .......... ........... .......... ........... .......... ........... . 85.1.2.4 Bluetooth Stack for Windows by TOSHIBA Vista Removal................. ........... ........... .......... .......... 85.1.2.5 TOSHIBA ConfigFree Vista Removal ........... .......... ........... .......... ........... ........... .......... ........... ...... 95.1.2.6 Intel PROset Vista Removal ........... .......... ........... .......... ........... .......... ........... ........... .......... .......... 9

6 UPGRADE TO WINDOWS 7 ............................................................................................................. 10

7 POST-WINDOWS 7 UPGRADE INSTRUCTIONS ............................................................................ 10

7.1 RECOMMENDED COMPONENTS TO REINSTALL............................................................................... 117.1.1 All Items Recommended for Reinstallation ........................................................................... 117.1.2 Recommended Reinstallation Instructions ............................................................................ 11

7.1.2.1 TOSHIBA HDD Protection Windows 7 Installation ......... ........... .......... ........... ........... .......... ........ 127.1.2.2 TOSHIBA (HD) DVD Player Windows 7 Installation .......... .......... ........... ........... .......... ........... .... 127.1.2.3 CyberLink PowerCinema for TOSHIBA Windows 7 Installation .................................................. 127.1.2.4 Bluetooth Stack for Windows by TOSHIBA Windows 7 Installation .......... .......... ........... .......... ... 137.1.2.5 TOSHIBA ConfigFree Windows 7 Installation ............................................................................. 13

8 RUN WINDOWS UPDATE ................................................................................................................. 14


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1 WINDOWS 7 UPGRADE HARDWARE INFORMATION

1.1 Hardware Information

TOSHIBA has tested and confirmed Windows 7 compatibility for the following hardware. Thisdocumentation applies specifically to this hardware and is not compatible with any other

TOSHIBA hardware.

1. Language:a. Englishb. Spanish

2. Model:a. Tecra A9

3. SKU:a. PTS52Ub. PTS53U

4. Windows Version:a. Windows Vista Ultimate to Windows 7 Ultimateb. Windows Vista Home Premium to Windows 7 Home Premiumc. Windows Vista Business to Windows 7 Professional

1.2 Windows 7 Minimum Requirements

Microsoft has dictated the following minimum requirements to properly upgrade to the Windows 7OS.

1. 1 GHz or Faster 32-bit (x86) or 64-bit (x64) processor2. 1 GB RAM (32-bit) / 2 GB (64-bit)3. 16 GB available disk space (32-bit) / 20 GB (64-bit)4. DirectX 9 Graphics processor with WDDM 1.0 or higher driver

The Windows 7 upgrade process will completely halt if any one of the above system requirements

is not met.

2 TOSHIBA 3RD

PARTY SOFTWARE INFORMATION

TOSHIBA has tested and certified all 3rd

party applications preinstalled on the notebook at the time ofpurchase.*

TOSHIBA cannot test and certify any 3rd

party application installed after the initial purchase andsubsequent use of the notebook. As such TOSHIBA is not able to guarantee the compatibility of these 3

rd

party applications with Windows 7 and the upgrade process. **

*Preinstalled 3rd

Party Applications not compatible with the Windows 7 Upgrade process willrequire removal.

** TOSHIBA recommends that users verify Windows 7 Compatibility with their 3rd

partyapplication vendor/manufacturer prior to performing the Windows 7 Upgrade.


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3 WINDOWS 7 UPGRADE HALT AND PAUSE INFORMATION

3.1 HALT or PAUSE

During the Windows 7 upgrade process the currently installed hardware and software isanalyzed for Windows 7 compatibility. At the end of the process any items known to

cause problems with either the Windows 7 upgrade or the Windows 7 OS will be listed.Below is a definition for those items that either Pause and/or Halt the Windows 7 upgradecompletely.

3.2 Windows 7 Upgrade HALT

The Windows 7 upgrade process will search for and identify any items currently installedthat are known to cause the Windows 7 upgrade or the Windows 7 OS to fail. Whenthese items are found the Windows 7 upgrade will HALT completely and not allow theupgrade to continue.

When the Windows 7 upgrade process finds even one of these known items the onlyoption is to CLOSE (button) down the Windows 7 upgrade and resolve (remove and/oruninstall) the items listed, before trying to perform a Windows Vista to Windows 7 upgrade.

3.3 Windows 7 Upgrade PAUSE

The Windows 7 upgrade process will search for and identify any items currently installedthat may or may not be completely compatible with the Windows 7 upgrade process orWindows 7 OS. Such items do NOT cause a complete failure and they are only identifiedto inform the user of possible problems with these items.

When the Windows 7 upgrade process finds even one of these items the option toContinue (button) is available so that the upgrade process can be continued without anyfurther user intervention.

3.4 List of KNOWN Halt and/or Pause Items:

TOSHIBA has tested and confirmed that any of the following items may or may not causethe Windows 7 upgrade process to Halt and/or Pause.

1. Windows Vista Ultimate Extras

2. Acrobat Reader 7

3. Bluetooth Stack for Windows by TOSHIBA

4. Norton Internet Security

5. Norton 360

6. Norton Antivirus

7. McAfee Security Center

8. TOSHIBA HDD Protection9. Intel PROset

10. ATI Catalyst Control Center

11. ATI Catalyst Install Manager

12. Google Tool Bar

13. Intel WiMAX


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4 THINGS TO DO BEFORE UPGRADING TO WINDOWS 7

TOSHIBA recommends that the following steps be taken prior to inserting the Windows 7 media andbeginning the upgrade.

4.1 Back Up Your Personal Data and Recovery Data

4.1.1 Personal Data Backup

1. Open Backup and Restore Center1. Click the Start button2. Click Control Panel3. Click System and Maintenance4. Click Backup and Restore Center.

2. Click Back up files, and then follow the steps in the wizard. Administratorpermission is required. If you are prompted for an administratorpassword or confirmation, type the password or provide confirmation.

NOTE: Do not back up files to the same hard disk that Windows is installed on. For example, donot back up files to a recovery partition.

NOTE: Always store media used for backups (external hard disks, DVDs, or CDs) in a secure place toprevent unauthorized people from having access to your files; a fireproof location separate from yourcomputer is recommended.

4.1.2 Recovery Data Backup

If your laptop did not come with TOSHIBA Recovery media, then you can create yourown.

1. Click the Windows Start button, and type recovery into the Start Searchfield.

2. Click Recovery Disk Creator and follow that programs instructions to

create a recovery DVD.

4.2 Update your antivirus software to be compatible with Windows 7

Please refer to your antivirus software vendors website, or visit the following Microsoft web page for more

information about antivirus software and Windows 7. http://www.microsoft.com/windows/antivirus-

partners/windows-7.aspx

4.3 Download and run Microsofts Windows 7 Upgrade Advisor

1. Download the Windows 7 Upgrade Advisor from:http://www.microsoft.com/windows/windows-7/upgrade-advisor.aspx

2. Microsofts Windows 7 Upgrade Advisor will identify any application software on yourlaptop that is known to have compatibility issues with Windows 7.

3. The Microsoft Windows 7 Upgrade Advisor may advise you to remove or updatesome application software before upgrading to Windows 7.

NOTE: The following section of this document provides a comprehensive list of anyTOSHIBA-supplied software that should be removed prior to upgrading to Windows 7, alongwith detailed instructions for removal.


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5 PRE-WINDOWS 7 UPGRADE SOFTWARE UN-INSTALLATION INSTRUCTIONS

TOSHIBA recommends that the following items be removed or uninstalled prior to performing aWindows Vista to Windows 7 upgrade.

5.1 Recommended Items to Remove/Uninstall

5.1.1 All Items Recommended for Removal

This list is for the specific machine SKU mentioned on the Title page of thisdocument.

5.1.2 Recommended Removal Instructions

TOSHIBA has found that the following items require special attention whenperforming a Windows Vista to Windows 7 upgrade. TOSHIBA recommends thatthe user read, understand, and follow these instructions to avoid any issueswhen uninstalling, removing, and/or reinstalling these specific items.

5.1.2.1 TOSHIBA HDD Protection Vista Removal

TOSHIBA has produced a new TOSHIBA HDD Protection component specificallydesigned for Windows 7 compatibility and feature utilization. TOSHIBA, therefore,recommends that the preinstalled TOSHIBA HDD Protection software beremoved prior to performing a Windows Vista to Windows 7 upgrade.

TOSHIBA has confirmed that the preinstalled software TOSHIBA HHDProtection will cause the Windows 7 upgrade to halt. As such, the TOSHIBAHHD Protection software must be uninstalled prior to performing a WindowsVista to Windows 7 upgrade.

To uninstall the TOSHIBA HDD Protection software the user should perform thefollowing steps.

1. Navigate to the Programs and Features section of the Control Panel

2. Select the TOSHIBA HDD Protection software

3. Click Uninstall and follow the screen prompts to remove/uninstall the

TOSHIBA HDD Protection utility


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4. After the Uninstall is complete the user is advised to do a manual

Restart if not prompted to Restart/Reboot during the Uninstall

process

TOSHIBA has confirmed that in some cases when attempting to uninstall theTOSHIBA HDD Protection software the system may hang and Windows Vista

may show a Blue Screen (BSOD). The system will require a hard power down,by holding the power button for a number of seconds until the notebook powersdown completely. When the user turns the computer back on, it is ok to select theStart Windows Normal option. When Windows Vista loads it will display an errorregarding the abnormal shutdown of the system. The user can Cancel out ofthis option and follow these steps to resolve the issue.

1. Click Start

2. In the Start Search box input the following:

a. Services

b. Enter to activate the Services Control Manager

3. If User Account Access is enabled click Continue

4. Open the service:

a. TOSHIBA HDD Protection

5. Change the Startup type: to Disabled

6. Click OK

7. Restart/Reboot the notebook

After the above steps have been completed the user will be able to perform theremoval of the TOSHIBA HDD Protection software, as outlined above.

5.1.2.2 TOSHIBA (HD) DVD Player Vista Removal

TOSHIBA has confirmed TOSHIBA (HD) DVD Player software may not workproperly after a Windows Vista to Windows 7 upgrade. This is resolved byremoving the software prior to performing a Windows Vista to Windows 7upgrade.

The following steps should be taken to properly remove/uninstall the TOSHIBA(HD) DVD Player software prior to performing a Windows Vista to Windows 7upgrade.

NOTE: Uninstalling the TOSHIBA HD DVD Player software or TOSHIBA DVD Playersoftware will result in loss of any personalizations and/or customizations that have beenmade during the use of the TOSHIBA HD DVD Player or TOSHIBA DVD Player software.


2. If present select TOSHIBA HD DVD Player or TOSHIBA DVD Player,

3. Click Uninstall and follow the screen prompts to uninstall the TOSHIBAHD DVD Player software or the TOSHIBA DVD Player software

After the Uninstall is complete the user is advised to do a manual Restart ifnot prompted to Restart/Reboot during the Uninstall process


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5.1.2.3 CyberLink PowerCinema for TOSHIBA Vista Removal

TOSHIBA has tested and certified a new version of CyberLink Power Cinema forTOSHIBA that is compatible with the Windows 7 environment. This new versionof CyberLink PowerCinema for TOSHIBA must be installed prior to performinga Windows Vista to Windows 7 upgrade.

The following Steps outline the uninstall process:1. Navigate to Programs and Features

2. Select CyberLink PowerCinema for TOSHIBA

a. `Click Uninstall/Change

3. Confirm Removal

a. Click Yes

4. Click Finish

5. Manually Restart Windows to ensure complete uninstall

***** NOTE: The following new component needs to be installed in Windows Vista:CyberLink PowerCinema for TOSHIBA 32-64

As stated above the new version of CyberLink PowerCinema for TOSHIBAmust be installed prior to performing a Windows Vista to Windows 7 upgrade.

The following steps outline the installation of the new component CyberLinkPowerCinema for TOSHIBA 32-64.

1. Navigate to the location where component is located:

2. Double Click on component to activate component

a. CyberLink PowerCinema for TOSHIBA 32-64

3. Click on Start on begin installation

4. Screen may flicker and system may reboot during the installation

After the component installation is complete the user is advised to do a manualRestart if not prompted to Restart/Reboot during the installation process

5.1.2.4 Bluetooth Stack for Windows by TOSHIBA Vista Removal

TOSHIBA has produced a new Bluetooth Stack for Windows by TOSHIBAcomponent specifically designed for Windows 7 compatibility and featureutilization. TOSHIBA, therefore, recommends that the Bluetooth Stack forWindows by TOSHIBA software be removed prior to performing a WindowsVista to Windows 7 upgrade.

The Bluetooth Stack for Windows by TOSHIBA component is a standardinstalled component on ALLWindows Vista Preinstalls. This means that even ifthe Bluetooth hardware is not present on the notebook, the Bluetooth Stack for

Windows by TOSHIBA software will be installed and visible in the Programsand Features section of the Control Panel.

TOSHIBA recommends the following procedure to properly remove theBluetooth Stack for Windows by TOSHIBA software prior to performing aWindows Vista to Windows 7 upgrade.


2. Select Bluetooth Stack for Windows by TOSHIBA and click Uninstall


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3. follow the screen prompts to remove/uninstall the Bluetooth Stack for

Windows by TOSHIBA component



process

5.1.2.5 TOSHIBA ConfigFree Vista Removal

TOSHIBA has produced a new TOSHIBA ConfigFree Utility componentspecifically designed to work within and utilize all of the new features of Windows7. It is recommended that the previous version of the TOSHIBA ConfigFreeUtility be uninstalled or removed prior to performing a Windows Vista toWindows 7 upgrade.

To remove or uninstall the TOSHIBA ConfigFree Utility software the followingsteps should be performed.

1. Navigate to the Programs and Features section of the Control Panel2. Select TOSHIBA ConfigFree


TOSHIBA ConfigFree utility software

After the Uninstall is complete the user is advised to do a manual Restart ifnot prompted to Restart/Reboot during the uninstall process

5.1.2.6 Intel PROset Vista Removal

TOSHIBA has confirmed that the Intel PROset software may or may not causethe Windows Vista to Windows 7 upgrade to pause or halt completely.

TOSHIBA recommends that the Intel PROset software be removed or uninstalledprior to performing a Windows Vista to Windows 7 upgrade.


2. Select the Intel PROset software or Software Intel PROset


Intel PROset software



process

There are instances when the Intel PROset software is not visible in thePrograms and Features section of the Control Panel. In this case TOSHIBArecommends completing the following steps prior to performing a Windows Vistato Windows 7 upgrade.


a. Intel PROset 32

OR

b. Intel PROset 64


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3. Click on Start to begin installation


5. After the component installation is complete the user is advised to do a

manual Restart if not prompted to Restart/Reboot during the

installation process

After the above installation has been completed the user will need to perform thefollowing steps to remove or uninstall the Intel PROset software prior toperforming a Windows Vista to Windows 7 upgrade.


2. If Present; Select the Intel PROset software

NOTE: If Intel PROset software is NOT present see NOTE:

below


Intel PROset software



process

NOTE: After completing the steps the Windows 7 upgrade may still pause during theupgrade process and warn the user that the Intel PROset software is not compatiblewith the Windows 7 OS. The user will be required to click Continue and move on to thenext phase of the Windows Vista to Windows 7 upgrade.

6 UPGRADE TO WINDOWS 7

Your TOSHIBA laptop is now ready to be upgraded from Windows Vista to Windows 7.

1. Insert your Windows 7 DVD disc into your laptops DVD drive.a. Windows 7 Setup may launch automatically when you insert the disc.

If it does not, run Windows Explorer and double-click on setup.exe inthe root folder of your DVD drive.

2. At the Windows 7 Setup splash screen, click Install now

NOTE: When prompted to Get important updates for installation, click on Do not get the latestupdates for installation. This selection is not recommended by the Windows 7 Setup program,but it is important that you make this TOSHIBA-recommended selection to avoid problems thatmay otherwise be introduced by non-TOSHIBA supplied drivers. Once the upgrade processspecified in this document is completed, please run Windows Update to install any criticalupdates from Microsoft.

3. When Prompted for Which type of installation do you want, click onUpgrade

4. Follow the Windows 7 on-screen instructions to complete the upgradeinstallation

7 POST-WINDOWS 7 UPGRADE INSTRUCTIONS

TOSHIBA recommends installation of the following components after the Windows Vista to Windows 7upgrade has completed successfully. Most of the component reinstallation instructions below reference


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the component having been downloaded from the TOSHIBA Support website. To download thesecomponents, go to http://download.toshiba.com, select your model, then browse the list for neededcomponents. You can shorten the list by selecting the Refine Search by setting of All OperatingSystems and changing it to Windows 7 (32-bit) or Windows 7 (64-bit). If you need help with thatprocess, see the TOSHIBA Support Bulletin at http://kb.toshiba.com/98081213.

7.1 Recommended Components to Reinstall

7.1.1 All Items Recommended for Reinstallation

TOSHIBA recommends that any of the following components be reinstalled aftercompleting a Windows Vista to Windows 7 upgrade. This list is complete for thespecific machines SKU mentioned above. This is a complete list of componentsthat may or may not apply to your specific computer system configuration. Thefollowing list is in the order that TOSHIBA recommends they be installed. Anyspecial installation instructions are listed. These special instructions specificallyapply to the components that were removed prior to performing a Windows Vistato Windows 7 upgrade.

Intel Chipset SW Installation Utility 32-64

Intel Robson Technology Driver/Intel Turbo Memory 32-64

NVIDIA Display Driver 32

NVIDIA Display Driver 64

O2Micro Smart Card Reader Driver 32-64

Realtek Audio Driver 32-64

Texas Instruments Flash Media Control Driver 32-64

Bluetooth Stack for Windows by Toshiba 32-64

Atheros Wireless LAN driver 32-64

Infineon TPM Software Professional Package 32-64

TOSHIBA Value Added Package 32

TOSHIBA Value Added Package 64

TOSHIBA Software Modem 32

TOSHIBA Software Modem 64

TOSHIBA Disc Creator 32

TOSHIBA Disc Creator 64

PatchFiles 32-64

TOSHIBA Registry Patch for Windows7 Devices & Printers 32-64

TOSHIBA HDD Protection 32-64

TOSHIBA Security Assist 32

ConfigFree 32-64

7.1.2 Recommended Reinstallation Instructions

TOSHIBA has found that the following items require special attention whenperforming a Windows Vista to Windows 7 upgrade. TOSHIBA recommends that


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the user read, understand, and follow these instructions to avoid any issueswhen uninstalling, removing, and/or reinstalling these specific items.

7.1.2.1 TOSHIBA HDD Protection Windows 7 Installation

After a successful Windows Vista to Windows 7 upgrade the user will be requiredto install the new TOSHIBA HDD Protection component. This is done bynavigating to the location where the component was originally saved whendownloaded from the TOSHIBA Support web site.

Component installation steps are as follows.


2. Double Click on component executable to activate component

3. Click on Start on begin installation


5. After the component installation is complete the user is advised to do

a manual Restart if not prompted to Restart/Reboot during the


7.1.2.2 TOSHIBA (HD) DVD Player Windows 7 Installation

After a successful Windows Vista to Windows 7 upgrade the user will be requiredto install the new TOSHIBA HD DVD Player component. This is done utilizingthe TOSHIBA Application Installer software.

NOTE: In some cases the TOSHIBA Application Installer is only available on Disk 1 ofthe Recovery DVDs either created using the TOSHIBA Recovery Disk Creator orincluded in the box with the users notebook.

1. Run the TOSHIBA Application Installer utility2. Select TOSHIBA DVD Player or TOSHIBA HD DVD Player

3. Click Install

4. Follow any screen prompts to fully install the software





7.1.2.3 CyberLink PowerCinema for TOSHIBA Windows 7 Installation

In an effort to provide superior support for the New Windows 7 features andcapabilities TOSHIBA has developed an update for the CyberLink PowerCinemaapplication mentioned above. The instructions below outline the installation of thecomponent after a successful Windows Vista to Windows 7 upgrade.

1. Navigate to the location of the component (Downloaded from

TOSHIBA Web)

a. CyberLink Power Cinema for TOSHIBA Patch 32-64


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2. Double Click to Activate the component

3. Select Start to begin component Installation


After the component installation is complete the user is advised to do a manualRestart if not prompted to Restart/Reboot during the installation process

7.1.2.4 Bluetooth Stack for Windows by TOSHIBA Windows 7 Installation

After a successful Windows Vista to Windows 7 upgrade the user will be requiredto install the new Bluetooth Stack for Windows by TOSHIBA component. This isdone by navigating to the location where the component was originally savedwhen downloaded from the TOSHIBA Support web site.



a. Bluetooth Stack for Windows By TOSHIBA






NOTE: User may need to activate the Bluetooth device on the notebook using the FN+F8for the new Bluetooth Stack for Windows by TOSHIBA component to properly completethe installation process.

NOTE: In Windows 7 the Bluetooth Information Exchange (BIE) file transfer is limited tosingle files. Multiple files may be selected using drag and drop but only one (1) file will

be transferred.

7.1.2.5 TOSHIBA ConfigFree Windows 7 Installation

After a successful Windows Vista to Windows 7 upgrade it is advised to installthe new TOSHIBA ConfigFree Utility component. The following steps outlinethe installation process for the TOSHIBA ConfigFree component.


a. TOSHIBA ConfigFree

2. Double Click on component executable to activate component



After the component installation is complete the user is advised to do a manual

Restart if not prompted to Restart/Reboot during the installation process


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8 RUN WINDOWS UPDATE

After successfully upgrading from Windows Vista to Windows 7 and completing installation of theWindows 7 compatible components listed above, TOSHIBA recommends using the Windows Updatefeature of Windows 7 to install any important updates available from Microsoft.

Documents

PTS52U-PTS53U-Win7UpgradeInstructions[1] Copy.pdf