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PTPTN Guidelines & FAQ Updated: 17 Dec 2019
1
PTPTN ONLINE APPLICATION GUIDELINES
(For new applicants and existing applicants who have completed
Diploma programme)
A. APPLICATION DATE OF PTPTN LOAN
INTAKE ONLINE APPLICATION
PERIOD
ONLINE
CLOSING DATE
JANUARY
FEBRUARY
MARCH
APRIL
MAY
JUNE
JULY
AUGUST
SEPTEMBER
OCTOBER
1st Batch: 01 – 29 February 29 February
2nd Batch: 01 – 31 March 31 March
1st Batch: 01 – 31 May
2nd Batch: 01 – 30 June
1st Batch: 01 – 30 September
2nd Batch: 01 – 31 October 31 October
30 September
30 June
31 May
PTPTN Guidelines & FAQ Updated: 17 Dec 2019
2
B. PROCEDURES FOR ONLINE APPLICATION:
Please prepare the below items before you proceed:
1. Open a personal savings account at CIMB
2. Open a SSPN (Skim Simpanan Pendidikan Nasional) account at Maybank or apply
online at PTPTN website https://www.ptptn.gov.my/esmas-open-acc-web/#/
3. Buy a PTPTN pin number at Bank Simpanan Nasional (BSN) or buy online at
PTPTN website https://www.ptptn.gov.my/elmas-pin-purchase-web/#/register
BEFORE
APPLICATION
➢ Go to PTPTN website www.ptptn.gov.my/gateway/
➢ Complete the online application form (Please refer to APPENDIX A for PTPTN
Online Application Guidelines)
➢ Click ‘YA’ once the details have been filled and completed
➢ IMPORTANT! Submit your online application before the closing date
➢ After 7 working days from the closing date, log on to PTPTN website
www.ptptn.gov.my/gateway/ to check if your application has been approved or
rejected. (SEDANG DIPROSES DILULUSKAN)
➢ Download the PTPTN Agreement & print out 2 sets. (refer to APPENDIX B on
how to download)
➢ Buy 2 pieces of ‘Setem Hasil’ at any post office (RM10.00 each)
➢ HELP University Offer Letter (1 copy) (need to be certified by Registry)
You may download and print a copy of the offer letter from New MyPride (please click on the "document
acknowledgement")
IMPORTANT NOTES
1. All documents must be in A4 size, white paper, single sided & use one colored
pen only (either black/blue) to sign both copies of the agreement.
2. Ensure the 2 SETS OF AGREEMENT ARE SIGNED AND DATE-WRITTEN.
3. DO NOT USE any liquid-paper/correction-tape on the agreement.
4. The validity of PTPTN Agreement is only 14 DAYS from the approval date.
5. “SAKSI” can be signed by HELP University's Officer.
Damansara Campus - (Ms. Grace Kwong or Ms. Too Poh Ling)
Subang 2 Campus - (Puan Raja Maizani or Puan Nurul)
ALL COMPLETED AGREEMENT AND ATTACHMENTS ARE TO BE SENT BY THE
STUDENT TO ANY NEARBY PTPTN OFFICE.
* INCOMPLETE DOCUMENTS WILL NOT BE ACCEPTED.
ONLINE
APPLICATION
CHECK
APPLICATION
STATUS
HARDCOPY
SUBMISSION
PTPTN Guidelines & FAQ Updated: 17 Dec 2019
3
PTPTN
PAYMENT
➢ The first payment will be made within 1 month after successful
submission of documents to PTPTN, if approved.
➢ Students to check their CIMB account accordingly.
PTPTN
OFFICER’S
VERIFICATION
➢ Application documents will be checked by PTPTN officers.
➢ Application that do not meet any of the requirements will be rejected.
➢ Completed documents that are submitted after fourteen (14) days from
the agreement’s approval date will be rejected.
PTPTN Guidelines & FAQ Updated: 17 Dec 2019
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APPENDIX A
Step 1: Log in to PTPTN website www.ptptn.gov.my/gateway/
Step 2: NEW APPLICANTS – Register your account. Refer to your BSN-PTPTN slip
Step 3: Select new application (PENDAFTARAN BARU)
Refer to your BSN-PTPTN slip
Tarikh Bayaran
Masa Bayaran
No. Pin PTPTN
Select PENDAFTARAN BARU
PTPTN Guidelines & FAQ Updated: 17 Dec 2019
5
Step 4: Fill in the online application form
Kindly fill in SSPN account number for
verification purpose
Click “SIMPAN & SETERUSNYA” when
you have completed each page
PTPTN Guidelines & FAQ Updated: 17 Dec 2019
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• Gaji kasar = Gross salary
• Gaji bersih = Net salary after deducting EPF &
SOCSO
Click “SIMPAN & SETERUSNYA” when
you have completed each page
PTPTN Guidelines & FAQ Updated: 17 Dec 2019
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JENIS IPT: IPTS
NAMA INSTITUSI: UNIVERSITI HELP
MOD PENGAJIAN: SEPENUH MASA
PERINGKAT PENGAJIAN: DIPLOMA SEPENUH MASA/ IJAZAH
PERTAMA SEPENUH MASA
NAMA PROGRAM/KURSUS: KINDLY REFER TO YOUR
OFFER LETTER
TEMPOH PENGAJIAN: AUTO GENERATED AFTER PROGRAMME
NAME BEING SELECTED
TARIKH MULA PENGAJIAN:
Please select the date below according to your INTAKE.
(refer to your offer letter)
If your intake is in Select the following dates: the month of:
JAN/FEB/MAR 01/03/* _ _ _ _
APRIL/MAY/JUNE 01/06/*_ _ _ _
JULY/AUG/SEPT/OCT 01/10/*_ _ _ _
*Follow your offer letter intake
NO MATRIK: HELP STUDENT ID NUMBER
NAMA BANK: CIMB
NO AKAUN: 10 DIGITS **APPLICANT’S PERSONAL CIMB
BANK ACCOUNT NO.
Click “SIMPAN & SETERUSNYA” when
you have completed each page
PTPTN Guidelines & FAQ Updated: 17 Dec 2019
8
Kindly verify the important
details as stated here.
Please ensure the information
is accurate before proceeding
to the confirmation.
You cannot edit/cancel/click
new application when your
status is “SEDANG
DIPROSES”
After confirming, click “YA” to
submit the online application
(The application status will be
announced after the
application deadline)
PTPTN Guidelines & FAQ Updated: 17 Dec 2019
9
APPENDIX B
Downloading and Printing of PTPTN Agreement (Please follow the steps below) Step 1: You may download and print the PTPTN agreement from your registered email with the PTPTN or; Step 2: Login to PTPTN website: http://www.ptptn.gov.my/gateway/ Step 3: Key in your IC No and the password and login
Step 4: To check the application.
Place your cursor at “diluluskan”
PTPTN Guidelines & FAQ Updated: 17 Dec 2019
10
Step 5: To download and print an agreement.
CONTACT US:
1. PTPTN Call Center 03 2193 3000
2. REGISTRY DEPARTMENT
I. PUAN NOR FARIDA BINTI AZMAN (DAMANSARA CAMPUS)
Tel : 03 - 2716 2114
Email : [email protected]
II. PUAN AZIRA BINTI ABD AZIZ (SUBANG 2 CAMPUS)
Tel : 03 - 7849 3056
Email : [email protected]
Place your cursor at “muat
turun surat” or “di sini” and it
will download your agreement
(you can select from either
one of these)
PTPTN Guidelines & FAQ Updated: 17 Dec 2019
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Perbadanan Tabung Pendidikan Tinggi Nasional (PTPTN) for Diploma & Degree
1. WHO IS ELIGIBLE TO APPLY FOR PTPTN LOAN?
I. The applicant must be a Malaysian citizen.
II. The applicant must be 45 years old and below at the time of application.
III. The application must fulfill the requirements of the programme's entry qualification, as set by the Ministry
of Education Malaysia (MOE) and the Malaysian Qualifications Agency (MQA).
IV. The programme enrolled must be approved by the MOE and registered with PTPTN.
V. The programme enrolled must be accredited by MQA and within the validity period at the application's date.
VI. For applicants who have different qualifications, verifications must be obtained from MOE, and/or MQA, as
applicable.
VII. The remaining period of study upon application must be more than one year.
VIII. The applicant must have Skim Simpanan Pendidikan Nasional (SSPN) savings account before applying for
PTPTN loan.
2. HOW TO APPLY FOR PTPTN LOAN?
• Please apply online via PTPTN website at http://www.ptptn.gov.my/gateway/
• You may refer to HELP University-PTPTN ONLINE APPLICATION GUIDELINES for steps in applying online and
documents that are needed for submission of PTPTN agreement.
• The guidelines can be downloaded from student’s portal at New MyPride or HELP University’s website at
https://www.help.edu.my/
3. WHAT SHOULD I DO IF I HAVE UPDATED INCORRECT INFORMATION FOR MY ONLINE APPLICATION?
I. You are required to reapply PTPTN if you made any of the following mistakes:
• Wrongly updated GAJI KASAR & GAJI BERSIH SEBULAN (Monthly gross and net salary).
• Wrongly selected NAMA INSTITUSI (name of institution).
• Wrongly selected NAMA PROGRAM/KURSUS (name of programme).
• Wrongly selected TARIKH MULA PENGAJIAN (intake date).
Step: a) Please fill up Borang Pembatalan Perjanjian dan Penolakan Pinjaman Pendidikan PTPTN
(downloaded from PTPTN website) and submit it to any nearby PTPTN office.
b) Buy a new pin number from Bank Simpanan Nasional.
c) Apply online within the next application date.
II. You are required to update correct information if you made any of the following mistakes:
• Wrongly updated BUTIRAN PERIBADI (personal details).
• Wrongly updated NAMA BANK/NO. AKAUN BANK (name of Bank/Bank account number).
Step: a) Please fill up Borang Perubahan Maklumat Pelanggan (downloaded from PTPTN website)
and submit it to any nearby PTPTN office.
PTPTN Guidelines & FAQ Updated: 17 Dec 2019
12
4. CAN I CHANGE A PROGRAMME OR MAJOR AFTER MY PTPTN LOAN HAS BEEN APPROVED?
You are not encouraged to change your programme or major after your loan has been approved by PTPTN. However, you may apply to continue the existing loan, provided your conversion of programme or major has been approved by the University and that you do not extend any of your semester.
Documents that are needed to be attached:
I. Please fill up Borang Permohonan Pertukaran Kursus (downloaded from PTPTN website).
II. Offer letter and transcript for the new programme.
III. Offer letter and transcript from the previous programme.
IV. Confirmation letter which states that you are not repeating any semester.
(To request from the Registry Counter : ready after 3 working days)
V. Completed form are to be sent directly to any nearby PTPTN office.
5. DO STUDENTS NEED TO PAY THE TUITION FEES WHILST APPLYING FOR PTPTN LOAN?
Yes, students who are applying or have applied for the PTPTN loan are required to PAY THEIR CURRENT
OUSTANDING FEES WHENEVER IT IS DUE. Confirmation of receiving 1st PTPTN payment are only upon final
approval from PTPTN after successful submission of documents.
6. HOW DO I APPLY IF I HAVE PREVIOUS LOAN FROM PTPTN?
I. Applicable to those with previous PTPTN loan for Diploma/Foundation only.
II. New application can only be made after the closure of the previous loan.
III. To do so, you are required to fill in the Borang Permohonan Penangguhan Bayaran Balik which can be downloaded
from the PTPTN website and attached together with:
a) Offer Letter of HELP University of the new programme.
b) Confirmation Letter which states the expected date of programme completion.
(To request from the Registry Counter : ready after 3 working days) IV. Completed form are to be sent directly to any nearby PTPTN Office.
7. HOW MUCH OF PTPTN LOAN WILL I GET?
This will depend on the applicant’s financial background and monthly income of the family.
You may refer to the table below as a guide:
Degree Programmes
Income Range Loan Amount
BSHR Recipients (Student/Parents) RM13,600.00 / Year
Income < RM8,000 RM10,200.00 / Year
Income > RM8,000 RM6,800.00 / Year
Diploma Programmes
Income Range Loan Amount
BSHR Recipients (Student/Parents) RM6,800.00 / Year
Income < RM8,000 RM5,100.00 / Year
Income > RM8,000 RM3,400.00 / Year
(BSHR=Bantuan Sara Hidup Rakyat)
PTPTN Guidelines & FAQ Updated: 17 Dec 2019
13
8. WHEN IS THE EXPECTED DISBURSEMENT OF PTPTN LOAN?
I. The loan disbursement will be credited directly to the student's personal savings account with CIMB Bank.
II. 1st payment will be made within 1 month after successful submission of documents to PTPTN.
III. Subsequent payments will be made three times per academic year.
Please refer to schedule below for the tentative dates of payment
Semester *Payment Date
Batch 1 Batch 2
Semester 1 24 Mar 7 Apr
Semester 2 24 June 7 July
Semester 3 24 Oct 7 Nov *Please be advised that this payment schedule is subject to change
IV. The subsequent payments will be made available after PTPTN receives the confirmation from the University
that the student is progressing into the following semester and has obtained a GPA of 2.00 and above or a
PASS in the previous semester.
9. WHAT WILL BE THE POSSIBLE CAUSE(S) OF PTPTN LOAN DISBURSEMENT SUSPENSION?
The disbursement of loan will be suspended for any of the following reason(s):
I. Student obtained a GPA of less than 2.00/4.00 or FAIL in the previous semester.
II. Student defers his/her studies.
*Please take note that PTPTN will not make a repayment (Bayaran Balik) for any suspended loan disbursements.
10. WHAT ARE THE PROCEDURES TO CANCEL THE PTPTN LOAN AFTER IT HAS BEEN APPROVED?
Please fill up Borang Pembatalan Perjanjian dan Penolakan Pinjaman Pendidikan PTPTN (downloaded from
PTPTN website) and submit it to any nearby PTPTN office.
11. WHAT ARE THE TERMS AND CONDITIONS TO APPLY FOR PTPTN LOAN REPAYMENT EXEMPTION?
Note:* All conditions must be met.
*Please check the PTPTN website at all times as the terms and conditions may change each year.
I. Awarded with First Class Bachelor’s Degree by the Higher Education Institution.
II. Attended full-time Bachelor Degree programme.
III. Completed programme within the period stated in the loan agreement.
IV. Programme completed must be accredited by the MQA.
V. The PTPTN loan does not overlap with any other sponsorship.
VI. The application for exemptions must be submitted within 12 months from the date of your convocation.
VII. Students must be under the B40 and M40 household’s income category upon graduation with effect from
1 January 2019
B40- household income less than RM3,860/month
M40-household income more than RM3,860 and less than RM8,319/month
PTPTN Guidelines & FAQ Updated: 17 Dec 2019
14
Documents that are needed to be attached:
a) Fill up the Akuan Peminjam form. You can download the form from PTPTN website at
https://www.ptptn.gov.my/borang-bayaran-balik-side
b) Certified true copy of First Class Bachelor’s Degree.
c) Certified true copy of academic transcript.
d) Certified true copy of accreditation certificate from MQA.
Note: All documents (b, c and d) must be certified by the PTPTN officer at HELP University, Damansara/
Subang 2 campus.
Completed form and documents are to be sent directly to any nearby PTPTN office.
12. WHAT IS THE PTPTN LOAN INTEREST RATE?
PTPTN loans are subject to a flat rate interest of 1%.
13. WHO SHOULD I CALL IF I NEED MORE INFORMATION ABOUT THE PTPTN LOAN?
You may call the following numbers:
I. PTPTN Call Center 03 - 2193 3000
II. PUAN NOR FARIDA AZMAN (DAMANSARA CAMPUS)
Tel : 03 - 2716 2114
Email : [email protected]
III. PUAN AZIRA BINTI ABD AZIZ (SUBANG 2 CAMPUS)
Tel : 03 - 7849 3056
Email : [email protected]