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WARRANTY MANAGEMENTPTIMIZE
mWARRANTYMize next generation Warranty Software (mWarranty) connects manufacturers,
distributors, dealers, suppliers, and customers to optimize Warranty Management by streamlining warranty processes, reducing warranty costs and
improving product quality.
REDUCEWarranty
Costs
IMPROVEProductQuality
Reduce warranty costs by
applying warranty policies and
terms, increasing supplier
recovery, and improving
rervice operations. Increase
customer retention and grow
service plan sales by
delivering a better value
and differentiated
customer experience.
STREAMLINEWarrantyProcesses
Improve the effectiveness
and efficiency of all
warranty processes by
simplifying and automating
product registrations,
service plans, warranty
claims, returns, supplier
recovery and
service campaigns.
Improve product quality
through actionable insights
with warranty reporting and
analysis to reduce detection-
to-correction cycle time of any
product defects. Enhance
collaboration with all
stakeholders including Quality,
Manufacturing, Engineering,
and Suppliers.
mWarranty enables companies to manage end-to-end warranty lifecycle effectively. Companies can replace disparate systems with a consolidated global warranty software to optimize Warranty Management across all business units, product lines, and regions.
Seamless warranty data flow among all stakeholders and processes enables you to improve productivity and reduce cycle time:• Manage all warranty policies, workflows, and business rules to automate processes • Increase registration and plan attach rates to maximize customer lifetime value• Automate warranty claims process and enhance accuracy of warranty data• Streamline returns to support quality analysis, supplier recovery, and re-manufacturing• Collaborate with suppliers to reduce warranty costs and improve quality • Gain actionable insights to detect and correct product defects earlier
WARRANTY MANAGEMENT
• Policies & Terms• Campaigns • Business Rules
CLAIMS PROCESSING
Streamline Warranty
> 80% Automation
50% Attach Rate> 40-60% Recovery
Reduce Warranty Costs
Reduce Returns
• Claims Submission• Claims Adjudication• Payment
REGISTRATION
• Pre-delivery Inspection• Product Registrations• Service Plans
SUPPLIER RECOVERY
• Supplier Agreements• Supplier Claims
WARRANTY INSIGHTS
• Reporting & Analysis• Corrective Action• Quality Improvement
RETURNS
• Parts Return• Shipment Tracking• Parts Inspection
• OEM •
• CHANNEL
S •
• SUPPLIERS •
WARRANTY LIFECYCLE MANAGEMENT
MY PRODUCTS: NATIVE MOBILE APP
SIMPLIFY REGISTRATIONSIncrease product registration rate by simplifying the registration process and adding value to the customers. Know who your customers are and establish a direct connection using My Customer portal.
Benefits:• Manage and track products, customers, and warranty entitlements• Elevate customer on-boarding experience • Generate additional revenue and profits from accessories, parts, services and service plans• Inform customers on service campaigns, product knowledge, and upgrades
SELL SERVICE PLANSManage service plans to deliver value-added services and programs beyond standard warranties. Differentiate customer experience and improve customer satisfaction by building long-term relationships across all channels including retail, web, mobile and social media.
Benefits:• Increase plan attach and renewal rates• Grow sales and profitability of service plans
• Improve customer retention and loyalty• Gain customer and product insights
CONFIGURE PLANS& PROGRAMS
MANAGEOPPORTUNITIES
MARKET & SELLSERVICE PLANS
INCREASEPLAN RENEWALS
ANALYZE PROFITS& PRICING
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CUSTOMER PORTAL
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PRODUCT: 9.3MODEL: XLSSERIAL #: 2992101102-00CUSTOMER: John Smith cus3608WARRANTY: 10/20/2018
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SERVICE02 add4rge2�녑Ā
RECALLS01
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INSPECTION01
CLAIMS02 add4rge2�녑Ā
MY PRODUCTS: WEB PORTAL
INCREASE REGISTRATION RATE up12捭楺攀��녑
INCREASE ATTACH RATE up12捭楺攀��녑
WARRANTY CLAIMS BUSINESS RULES
equalizeCLAIM REVIEW CLAIMS HISTORY
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AUTOMATE CLAIMSStreamline and automate all types of claims with extensive business rules to validate claim data. Service providers can easily upload, enter, submit and check the status of claims online. Manage and control claim costs by enforcing compliance with warranty policies, entitlements, failure coding, authorized parts, and standard repair times.
Benefits:• Control warranty costs with extensive checks and validations• Enhance the accuracy and integrity of claim data • Improve productivity and efficiency with Claim process automation
• Reduce the claim cycle time• Capture attachments, videos, diagnostics and communication
AUTO APPROVED CLAIMS
INCREASE SUPPLIER RECOVERYImprove collaboration to reduce warranty costs and improve product quality by sharing supplier warranty claims in real-time. Supplier Warranty Portal allows OEMs and suppliers to exchange claims, RMA’s, and performance metrics.
Benefits:• Increase warranty cost recovery• Drive product quality and supplier performance
• Manage supplier warranty efficiently and cost effectively• Provide real-time visibility to warranty failures
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STREAMLINEWARRANTY
REDUCECOSTS
IMPROVEQUALITY
cloud5y�WARRANTYCONNECT
INSIGHTS
CLAIMS
FEATURESSTAKEHOLDERS BENEFITSSOLUTION
RETURNS
transSUPPLIERS
OEM
CHANNELS
INCREASE CLAIM AUTOMATIONup12捭楺攀��녑
INCREASE COST RECOVERY up12捭楺攀��녑
DASHBOARDS AND REPORTS EARLY WARNING SYSTEM WARRANTY RESERVES
MANAGE SERVICE CAMPAIGNSStreamline the entire product recall process to limit financial risk, retain customers and protect brand reputation. Manage the service campaigns from initiation to closure, including; customer notifications, performance tracking, and compliance reporting.
GAIN WARRANTY INSIGHTSProvide easy access to warranty dashboards and reports to all stakeholders, including; Warranty, Quality, Engineering, Finance, and Suppliers to track and improve warranty performance metrics. Generate and share standard reports for warranty reserves, failure analysis, regulatory compliance, and supplier quality.
INITIATE DEFINE AUTHORIZE PERFORM TRACK
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Benefits:• Gain actionable insights to reduce warranty costs • Reduce detection-to-correction cycle-time to fix quality issues• Provide a centralized and trusted source of qarranty metrics • Save time and cost in creating ad hoc reports
Benefits:• Manage recalls efficiently and cost effectively • Track and improve campaign performance • Enhance customer satisfaction • Improve product quality and safety
IMPROVE QUALITY & SAFETYplus
REDUCE WARRANTY COSTSdown126@�녑Ā�
MIZE AS YOUR SOLUTION PARTNERIn addition to mWarranty (next generation Warranty Lifecycle Management software), the Mize team brings in-depth experience and best practices to optimize Warranty Management. The Mize team has a proven track record of delivering warranty solutions successfully to numerous global brands.
Our simple and cost-effective subscription model allows you to deploy mWarranty software without the upfront investment in costly infrastructure, software licenses or implementation services. mWarranty can be seamlessly integrated with your ERP, CRM or other enterprise systems to provide a connected warranty experience to all stakeholders.
MIZE GLOBAL TEAM CLOUD SUBSCRIPTION BEST PRACTICES
• Decades of warranty experience• Proven industry track record• Capable and knowledgeable team
• Simple and cost-effective subscription • Easy to use, configure, and integrate• Realize faster ROI
• Standardize global warranty processes• Connected warranty experience• In-depth knowledge across industries
CHANNELS OEM SUPPLIERS
WARRANTYCONNECT
AD-HOC
STANDARDIZED
MANAGED
INTEGRATED
OPTIMIZEDPROACTIVE
QUALITY-F
OCUSED
TRANSACTION-F
OCUSED
REACTIVE
INDUSTRY EXPERTISE
HEAVYEQUIPMENT
CONNECTED HOME
PARTSSUPPLIERS
TRANSPORTATIONMATERIALHANDLING
MEDICALEQUIPMENT
COMMERCIALEQUIPMENT HVACAUTOMOTIVE CONSUMER
ELECTRONICSAPPLIANCES
OUTDOORPOWER
INDUSTRIALEQUIPMENTHIGH-TECH
WARRANTY MATURITY MODEL
Mize is your reliable solution partner to achieve your warranty objectives rapidly and cost effectively!
Mize enables companies to optimize key post-sale customer interaction events such as product registration, warranty, service plans, parts, support, service, and maintenance to enhance customer satisfaction, retention and loyalty.
The Mize Connected Customer Experience platform and Smart Blox elevates the customer experience,
builds more knowledge about the customers and products and increases revenue from the existing
customer install base. Mize enables you to harness web, mobile, cloud, IoT and analytics technologies
to Maximize Customer Lifetime Value.
MAXIMIZE CUSTOMER LIFETIME VALUE
8610 Hidden River Parkway, Suite 200Tampa, FL 33637, USA
REQUEST A DEMO NOW!
Learn how you can Optimize Warranty Management and Maximize Service Contract Sales.
813-971-2666 • www.m-ize.com • [email protected]
http
s://
goo.
gl/L
3EPI
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Assemble and configure by role todeliver a unique customer experience
CONNECTED CUSTOMER EXPERIENCE PLATFORM
VOC
WARRANTY
COMMUNITY
SUPPORT
LOCATORPLANS
REGISTRATION
TRADE-INORDERS
INSPECTION
COMMERCE
SERVICE
PARTS IoT
KNOWLEDGE
RETURNS
PRODUCTS
SUBSCRIPTION CUSTOMERPORTAL
