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Psychological First Aid Psychological First Aid A Community Support Model A Community Support Model

Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

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Page 1: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Psychological First AidPsychological First Aid

A Community Support ModelA Community Support Model

Page 2: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Why use PFA?Why use PFA?

Principles and techniques of PF meet four basic standards

• Consistent with research evidence on

risk and resilience following trauma.

• Applicable and practical in field settings.

• Appropriate to developmental level

across the lifespan.

• Culturally informed.

Principles and techniques of PF meet four basic standards

• Consistent with research evidence on

risk and resilience following trauma.

• Applicable and practical in field settings.

• Appropriate to developmental level

across the lifespan.

• Culturally informed.

Page 3: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Who Delivers PFA in a Disaster?

Who Delivers PFA in a Disaster?

• It is designed for delivery by behavioral health specialists who provide acute assistance to those affected as part of an organized response effort.

• These specialists may be imbedded in a variety of response groups (e.g., local public health, human services, primary and emergency health care providers, community and school crisis response teams, first responders).

• It is designed for delivery by behavioral health specialists who provide acute assistance to those affected as part of an organized response effort.

• These specialists may be imbedded in a variety of response groups (e.g., local public health, human services, primary and emergency health care providers, community and school crisis response teams, first responders).

Page 4: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Psychosocial Consequences of DisastersPsychosocial Consequences of Disasters

Fear and Distress Fear and Distress

ResponseResponse

Impact of Impact of

Disaster Disaster

EventEventBehaviorBehavior

ChangeChange

PsychiatricPsychiatric

IllnessIllness

Source: Butler AS, Panzer AM, Goldfrank LR, Institute of Medicine Committee on

Responding to the Psychological Consequences of Terrorism Board of on Neuroscience

and Behavioral Health. Preparing for the psychological consequences of terrorism:

A public health approach. Washington, D.C.: National Academies Press, 2003.

Page 5: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

What is Stress?What is Stress?

The International Federation of the Red Cross

defines stress as “A very broad term referring

to the effect of anything in life to which people

must adjust.”

• For instance, anything we consider

challenging causes stress, even if it is

something we willingly choose to do.

• The key is that stress requires us to adjust

our attention and behavior and makes

demands upon our energy.

The International Federation of the Red Cross

defines stress as “A very broad term referring

to the effect of anything in life to which people

must adjust.”

• For instance, anything we consider

challenging causes stress, even if it is

something we willingly choose to do.

• The key is that stress requires us to adjust

our attention and behavior and makes

demands upon our energy.

Page 6: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Types of TraumaTypes of Trauma

• Individual Trauma —

Stress & grief reactions

• Collective Trauma —

Damages the bonds of the communities’ social fabric

• Individual Trauma —

Stress & grief reactions

• Collective Trauma —

Damages the bonds of the communities’ social fabric

Page 7: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Common Physical Reactions - Adults

Common Physical Reactions - Adults

• Sleep difficulties

• Gastrointestinal problems

(Diarrhea, cramps)

• Stomach upset, nausea

• Elevated heart rate, blood pressure and blood sugar

• With extended stress,

suppression of immune

system functioning

• Sleep difficulties

• Gastrointestinal problems

(Diarrhea, cramps)

• Stomach upset, nausea

• Elevated heart rate, blood pressure and blood sugar

• With extended stress,

suppression of immune

system functioning

Page 8: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Common Physical Reactions-Children/Youth

Common Physical Reactions-Children/Youth

• Headaches

• Stomachaches

• Nausea

• Eating Problems

• Speech Difficulties

• Skin eruptions

• Headaches

• Stomachaches

• Nausea

• Eating Problems

• Speech Difficulties

• Skin eruptions

Page 9: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Common Emotional Reactions - Adults

Common Emotional Reactions - Adults

• Fear and Anxiety

• Sadness and Depression

• Anger and Irritability

• Numb, withdrawn, or

disconnected

• Lack of involvement

or enjoyment in favorite activities

• Sense of emptiness or hopelessness

• Fear and Anxiety

• Sadness and Depression

• Anger and Irritability

• Numb, withdrawn, or

disconnected

• Lack of involvement

or enjoyment in favorite activities

• Sense of emptiness or hopelessness

Page 10: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Common Emotional Reactions –

Children/Youth

Common Emotional Reactions –

Children/Youth

• Anxiety & Vulnerability

• Fear of reoccurrence

• Fear of being left alone

• Particularly if separated from family

• Loss of “Sense of Safety”

• Depression

• Anger

• Guilt

• Anxiety & Vulnerability

• Fear of reoccurrence

• Fear of being left alone

• Particularly if separated from family

• Loss of “Sense of Safety”

• Depression

• Anger

• Guilt

Page 11: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Common Behavioral Reactions - Adults

Common Behavioral Reactions - Adults

• Family difficulties (physical, emotional abuse)

• Substance abuse

• Being overprotective of family

• Keeping excessively busy• Isolating oneself from others

• Being very alert at times, startling easily

• Avoiding places, activities, or people that bring back memories

• Family difficulties (physical, emotional abuse)

• Substance abuse

• Being overprotective of family

• Keeping excessively busy• Isolating oneself from others

• Being very alert at times, startling easily

• Avoiding places, activities, or people that bring back memories

Page 12: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Common Behavioral Reactions-Children/Youth

Common Behavioral Reactions-Children/Youth

• “Childish” or regressive behavior

• May not be deliberate acting out

• Bedtime problems

• Sleep onset insomnia

• Mid-night awakening

• Fear of dark

• Fear of event

reoccurrence during night

• “Childish” or regressive behavior

• May not be deliberate acting out

• Bedtime problems

• Sleep onset insomnia

• Mid-night awakening

• Fear of dark

• Fear of event

reoccurrence during night

Page 13: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Common Cognitive Reactions - Adults

Common Cognitive Reactions - Adults

• Difficulty concentrating

• Difficulty with memory

• Intrusive Memories

• Recurring dreams or

nightmares

• Flashbacks

• Difficulty communicating

• Difficulty following complicated instructions

• Difficulty concentrating

• Difficulty with memory

• Intrusive Memories

• Recurring dreams or

nightmares

• Flashbacks

• Difficulty communicating

• Difficulty following complicated instructions

Page 14: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Common Cognitive Reactions –Children

Common Cognitive Reactions –Children

• Confusion, memory loss, and disorientation

• Difficulty in concentrating

• May appear as behavioral

problems in classroom

• School may be where child functions best

• Continuing Structure, sense of control

• Social group

• Confusion, memory loss, and disorientation

• Difficulty in concentrating

• May appear as behavioral

problems in classroom

• School may be where child functions best

• Continuing Structure, sense of control

• Social group

Page 15: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Common Faith & Spirituality Reactions

– Adults & Children

Common Faith & Spirituality Reactions

– Adults & Children

• Reliance upon faith

• Questioning values

and beliefs

• Loss of meaning

• Directing anger

toward God

• Cynicism

• Reliance upon faith

• Questioning values

and beliefs

• Loss of meaning

• Directing anger

toward God

• Cynicism

Page 16: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Common Sensory Reactions– Adults & Children

Common Sensory Reactions– Adults & Children

• Sight

• Sound

• Smell

• Taste

• Touch

• Sight

• Sound

• Smell

• Taste

• Touch

Page 17: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Event is More Stressful or Traumatic When……

Event is More Stressful or Traumatic When……

• Event is unexpected

• Many people die, especially

children

• Event lasts a long time

• The cause is unknown

• The event is poignant or

meaningful

• Event impacts a large area

• Event is unexpected

• Many people die, especially

children

• Event lasts a long time

• The cause is unknown

• The event is poignant or

meaningful

• Event impacts a large area

Page 18: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

What assists our Emotional Adjustment?

What assists our Emotional Adjustment?

• Acceptance of the disaster and our losses.

• Identification, labeling, and expression of our emotions.

• Regaining a sense of mastery and control over our life.

• Acceptance of the disaster and our losses.

• Identification, labeling, and expression of our emotions.

• Regaining a sense of mastery and control over our life.

Page 19: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Psychological First AidPsychological First Aid

• What is Psychological First Aid?

• Who delivers Psychological First Aid?

• Where should Psychological First Aid be used?

• How can Psychological First Aid be used by public health workers?

• What is Psychological First Aid?

• Who delivers Psychological First Aid?

• Where should Psychological First Aid be used?

• How can Psychological First Aid be used by public health workers?

Page 20: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

SAFETYSAFETY FUNCTIONFUNCTION ACTIONACTION

OUTCOMESOUTCOMES

SAFETY, FUNCTION, ACTION:SAFETY, FUNCTION, ACTION:SAFETY, FUNCTION, ACTION:Psychological First Aid for Disaster SurvivorsPsychological First Aid for Disaster SurvivorsPsychological First Aid for Disaster Survivors

RestoringRestoring

physical safetyphysical safety

and diminishingand diminishing

the physiologicalthe physiological

stressstress

response.response.

FacilitatingFacilitating

psychologicalpsychological

functionfunction

and perceivedand perceived

sense of safetysense of safety

and control.and control.

InitiatingInitiating

action towardaction toward

disasterdisaster

recoveryrecovery

and return toand return to

normal activity.normal activity.

Source: Shultz, Cohen, Watson, Flynn, Espinel, Smith. SAFETY, FUNCTION, ACTION:

Psychological First Aid for Disaster Survivors. Miami FL: DEEP Center 2006.

Page 21: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Remove from harmRemove from harm’’s way.s way.

Remove from the scene.Remove from the scene.

Provide safety and security.Provide safety and security.

Provide shelter.Provide shelter.

Provide food, water, iceProvide food, water, ice

Reduce stressors.Reduce stressors.

SafetySafety

SecuritySecurity

ShelterShelter

Basic survival needsBasic survival needs

What Survivors Need:What Survivors Need:

What To Do:What To Do:

SAFETYSAFETY

SAFETY, FUNCTION, ACTION:SAFETY, FUNCTION, ACTION:SAFETY, FUNCTION, ACTION:Psychological First Aid for Disaster SurvivorsPsychological First Aid for Disaster SurvivorsPsychological First Aid for Disaster Survivors

SAFEGUARDSAFEGUARD

SAFETYSAFETY

Source: Shultz, Cohen, Watson, Flynn, Espinel, Smith. SAFETY, FUNCTION, ACTION:

Psychological First Aid for Disaster Survivors. Miami FL: DEEP Center 2006.

SUSTAINSUSTAIN

Page 22: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Medical –vs.- Behavioral SurgeMedical –vs.- Behavioral Surge

Page 23: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every
Page 24: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Sarin Attack on Tokyo Subways

Examined & discharged

4023

Killed 12

Severely injured 62

Hospitalized 984

Norwood AE, 2002

Page 25: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Medical Casualties?Think Behaviorally

Medical Casualties?Think Behaviorally

• Some disasters provide warning periods

during which distressed persons surge upon

healthcare prior to impact.

• For every person who is physically injured or

directly impacted by a disaster, there are 4 - 10

secondary victims who experience a significant

impact on their behavioral health.

• Plan for the accompanying or arriving family.

• Some disasters provide warning periods

during which distressed persons surge upon

healthcare prior to impact.

• For every person who is physically injured or

directly impacted by a disaster, there are 4 - 10

secondary victims who experience a significant

impact on their behavioral health.

• Plan for the accompanying or arriving family.

Page 26: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Distressed StaffDistressed Staff

Distressed ClientsDistressed ClientsFamily MembersFamily Members

of Clientsof Clients

Media InfluenceMedia Influence

PsychologicalPsychological

CasualtiesCasualties

Local Public Health & Human Services: Impact of Behavioral Health Surge

Local Public Health & Human Services: Impact of Behavioral Health Surge

Family Members, Family Members,

Friends,Friends,

Co workers Co workers

of theof the

Deceased & Deceased &

SurvivorsSurvivors

Expectations of Expectations of

the community at largethe community at large

for servicesfor services

Page 27: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

How do you determine Emotional Trauma exposure?

Psychological Community Disaster Assessment

How do you determine Emotional Trauma exposure?

Psychological Community Psychological Community

Disaster AssessmentDisaster Assessment

Assess:

• Physical proximity

• Emotional proximity

• Similar previous

experience

• Fragile personality

• Disaster role

Assess:

• Physical proximity

• Emotional proximity

• Similar previous

experience

• Fragile personality

• Disaster role

Page 28: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Psychological TriagePsychological Triage

Identifies those who are distressed or acutely affected; those who demonstrate a disturbed mental state, cognitive impairment, or behavioral disturbance:

• Screening

• Identification of high-risk individuals and groups

• Referral to realistic helping agents

• Access to hospitalization and outpatient treatment if needed

Identifies those who are distressed or acutely affected; those who demonstrate a disturbed mental state, cognitive impairment, or behavioral disturbance:

• Screening

• Identification of high-risk individuals and groups

• Referral to realistic helping agents

• Access to hospitalization and outpatient treatment if needed

Page 29: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

PSYCHOLOGICAL EXPOSURE RISK ZONES

PSYCHOLOGICAL EXPOSURE RISK ZONES

DIRECT EXPOSURE

(eye witness) ON SITE

(eye witness)

IN NEIGHBORHOOD

OUT OF

VICINITY

Page 30: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Risk Factors Associated with Psychological

Impact

Risk Factors Associated with Psychological

ImpactRisk Factors Associated with Psychological

Impact

Page 31: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Look for….Look for….

• Unresponsiveness to verbal questions or commands

• Glassy eyed and vacant stare – unable to find direction

• Disorientation (aimless disorganized behavior)

• Strong emotional responses -uncontrollable crying, hyperventilating, rocking

• Regressive behavior

• Unresponsiveness to verbal questions or commands

• Glassy eyed and vacant stare – unable to find direction

• Disorientation (aimless disorganized behavior)

• Strong emotional responses -uncontrollable crying, hyperventilating, rocking

• Regressive behavior

Page 32: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Alarm Bells/When to ReferAlarm Bells/When to Refer

• Harm to self

• Saying they want to:

“End it all”

“Go to sleep and never wake up again”

• Excessive use of substances

• Driving under influence

• In some cases working under influence

• Harm to others

� Child abuse

� Spouse abuse

• Harm to self

• Saying they want to:

“End it all”

“Go to sleep and never wake up again”

• Excessive use of substances

• Driving under influence

• In some cases working under influence

• Harm to others

� Child abuse

� Spouse abuse

Page 33: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Alarm Bells/When to ReferAlarm Bells/When to Refer

• Loss of control

• Significant withdrawal (as change in

behavior)

• Behavior is unusually (for that

individual) confused or bizarre

• Unable to care for self (cannot eat,

bathe etc. - Vulnerable)

• Loss of control

• Significant withdrawal (as change in

behavior)

• Behavior is unusually (for that

individual) confused or bizarre

• Unable to care for self (cannot eat,

bathe etc. - Vulnerable)

Page 34: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Address Special NeedsAddress Special Needs

• Incident dependent: Anyone may have special needs

• Essential Functional Needs (CMIST)

• Communication

• Medical

• Functional Independence

• Supervision

• Transportation

• Incident dependent: Anyone may have special needs

• Essential Functional Needs (CMIST)

• Communication

• Medical

• Functional Independence

• Supervision

• Transportation

Page 35: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Where do we provide PFAWhere do we provide PFA

Page 36: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

CommunityCommunity

Behavioral HealthBehavioral Health

resourcesresources

Family CenterFamily Center

CommunityCommunity

Behavioral HealthBehavioral Health

resourcesresources

BehavioralBehavioral

Health ProvidersHealth Providers

Patients needingPatients needing

Psychiatric evaluationPsychiatric evaluationDistressDistress

Behavioral TriageBehavioral Triage

Support Center Support Center

Psychological CasualtiesPsychological Casualties Searching Family MembersSearching Family Members

SW & ChaplainsSW & Chaplains

Inpatient MH servicesInpatient MH services

Behavioral Health Initial TriageBehavioral Health Initial Triage

Source: Shaw, Shultz, Espinel 2005

Hospital Triage

Point

DISASTERDISASTER

CommunityCommunity

Behavioral HealthBehavioral Health

resourcesresources

Page 37: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Establish compassionate Establish compassionate ““presence.presence.””

Listen actively.Listen actively.

Comfort, console, soothe, and reassure.Comfort, console, soothe, and reassure.

Apply stress management techniques.Apply stress management techniques.

Reassure survivors that their reactions areReassure survivors that their reactions are

““COMMONCOMMON”” and expectableand expectable

Soothing human contactSoothing human contact

Validation that reactions are Validation that reactions are ““COMMONCOMMON””..

What Survivors Need:What Survivors Need:

What To Do:What To Do:

FUNCTIONFUNCTION

SAFETY, FUNCTION, ACTION:SAFETY, FUNCTION, ACTION:SAFETY, FUNCTION, ACTION:Psychological First Aid for Disaster SurvivorsPsychological First Aid for Disaster SurvivorsPsychological First Aid for Disaster Survivors

FUNCTIONFUNCTION

COMFORTCOMFORT

Source: Shultz, Cohen, Watson, Flynn, Espinel, Smith. SAFETY, FUNCTION, ACTION:

Psychological First Aid for Disaster Survivors. Miami FL: DEEP Center 2006.

Page 38: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Adaptive Coping StrategiesAdaptive Coping Strategies

• Acknowledgement of increased dependency and seeking assistance

• Reacting constructively to environmental challenges and recognizing potential for growth

• Use of non-destructive defenses such as humor, exercise, good eating habits, time management, relaxation exercises (example-3X3X3)

• Acknowledgement of increased dependency and seeking assistance

• Reacting constructively to environmental challenges and recognizing potential for growth

• Use of non-destructive defenses such as humor, exercise, good eating habits, time management, relaxation exercises (example-3X3X3)

Page 39: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Maladaptive Coping StrategiesMaladaptive Coping Strategies

• Excessive withdrawal, retreat, avoidance

• High use of fantasy; poor reality testing

• Impulsive behavior

• Venting on weaker individuals

• Over-dependent behavior

• Lack of empathy for others

• Excessive withdrawal, retreat, avoidance

• High use of fantasy; poor reality testing

• Impulsive behavior

• Venting on weaker individuals

• Over-dependent behavior

• Lack of empathy for others

Page 40: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Keep survivor families intact.Keep survivor families intact.

Reunite separated loved ones.Reunite separated loved ones.

Reunite parents with children.Reunite parents with children.

Connect survivors to available supports.Connect survivors to available supports.

Connect to disaster relief services, medical care.Connect to disaster relief services, medical care.

Social supports/keeping family together Social supports/keeping family together

Reuniting separated loved onesReuniting separated loved ones

Connection to disaster recovery services,Connection to disaster recovery services,

medical care, work, school, vital servicesmedical care, work, school, vital services

What Survivors Need:What Survivors Need:

What To Do:What To Do:

FUNCTIONFUNCTIONFUNCTIONFUNCTION

SAFETY, FUNCTION, ACTION:SAFETY, FUNCTION, ACTION:SAFETY, FUNCTION, ACTION:Psychological First Aid for Disaster SurvivorsPsychological First Aid for Disaster SurvivorsPsychological First Aid for Disaster Survivors

CONNECTCONNECT

Page 41: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Psychological First Aid Don’tsPsychological First Aid Don’ts

• Avoid asking for in-depth description of traumatic experiences.

• Follow the lead of the survivor in discussing what happened during the event.

• Individuals should not be pressed to disclose details of any trauma or loss.

• Don’t promise something you cannot deliver.

• Criticize existing services or relief activities in front of people who need those services.

• Avoid asking for in-depth description of traumatic experiences.

• Follow the lead of the survivor in discussing what happened during the event.

• Individuals should not be pressed to disclose details of any trauma or loss.

• Don’t promise something you cannot deliver.

• Criticize existing services or relief activities in front of people who need those services.

Source: Center for the Study of Traumatic Stress

Page 42: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

ACTIONACTION

Clarify disaster information:Clarify disaster information:

•• what happenedwhat happened

•• what will happenwhat will happen

Provide guidance about what to do.Provide guidance about what to do.

Identify available resources.Identify available resources.

Information about the disasterInformation about the disaster

Information about what to doInformation about what to do

Information about resourcesInformation about resources

Reduction of uncertaintyReduction of uncertainty

What Survivors Need:What Survivors Need:

What To Do:What To Do:

ACTIONACTION

SAFETY, FUNCTION, ACTION:SAFETY, FUNCTION, ACTION:SAFETY, FUNCTION, ACTION:Psychological First Aid for Disaster SurvivorsPsychological First Aid for Disaster SurvivorsPsychological First Aid for Disaster Survivors

EDUCATEEDUCATE

Source: Shultz, Cohen, Watson, Flynn, Espinel, Smith. SAFETY, FUNCTION, ACTION:

Psychological First Aid for Disaster Survivors. Miami FL: DEEP Center 2006.

Page 43: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

SAFETY, FUNCTION, ACTION:SAFETY, FUNCTION, ACTION:SAFETY, FUNCTION, ACTION:Psychological First Aid for Disaster SurvivorsPsychological First Aid for Disaster SurvivorsPsychological First Aid for Disaster Survivors

Set realistic disaster recovery goals.Set realistic disaster recovery goals.

Problem solve to meet goals.Problem solve to meet goals.

Define simple, concrete tasks.Define simple, concrete tasks.

Identify steps for resuming normal activities.Identify steps for resuming normal activities.

Engage able survivors in helping tasks.Engage able survivors in helping tasks.

Planning for recoveryPlanning for recovery

Practical first steps and Practical first steps and ““dodo--ableable”” taskstasks

Support to resume normal activitiesSupport to resume normal activities

Opportunities to help othersOpportunities to help others

What Survivors Need:What Survivors Need:

What To Do:What To Do:

ACTIONACTION

ACTIONACTION

EMPOWEREMPOWER

Source: Shultz, Cohen, Watson, Flynn, Espinel, Smith. SAFETY, FUNCTION, ACTION:

Psychological First Aid for Disaster Survivors. Miami FL: DEEP Center 2006.

Page 44: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Phases of DisasterPhases of Disaster

1 to 3 Days ----------------------------------TIME---------------------------------1 to 3 Years 1 to 3 Days ----------------------------------TIME---------------------------------1 to 3 Years

WarningWarningThreatThreat

ImpactImpact

Zunin/MeyersZunin/MeyersZunin/Meyers

Triggers for

Anniversary Reaction

Triggers for

Anniversary Reaction

ReconstructionReconstruction

Coming to Terms

Coming to Terms

DisillusionmentDisillusionment

HoneymoonHoneymoon

InventoryInventory

HeroicHeroic

PredisasterPredisaster

Page 45: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Psychological Reactions to DisasterPsychological Reactions to Disaster

Reclaiming Reclaiming LifeLife

Anxiety Anxiety IntrusionsIntrusions

Isolation Isolation Loneliness Loneliness DepressionDepression

SadnessSadnessDespair GuiltDespair Guilt

ShockShock Denial Denial DisorientationDisorientation

DisbeliefDisbeliefOutcry Outcry HeroismHeroism RageRage

AngerAngerBlameBlame

Reconstructing Reconstructing A New LifeA New Life

Event

0 to 7 Days TIME 2 to 5 Years

Coming to Coming to Terms with Terms with

New New RealitiesRealities

Numbing

Avoidance

Hypervigilance

Searching for Meaning

Page 46: Psychological First Aid - CIDRAP · 2013-04-24 · • Some disasters provide warning periods during which distressed persons surge upon healthcare prior to impact. • For every

Psychological First Aid Core Competenciesfor Public Health Workers

Psychological First Aid Core Competenciesfor Public Health Workers

• Public health workers should be sensitive to behavioral health issues as they deliver public health services.

• These core competencies are not the result of extensive behavioral health expertise or extensive training and experience in Psychological First Aid.

• How can public health workers employ Psychological First Aid approaches?

• Public health workers should be sensitive to behavioral health issues as they deliver public health services.

• These core competencies are not the result of extensive behavioral health expertise or extensive training and experience in Psychological First Aid.

• How can public health workers employ Psychological First Aid approaches?

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Competency 1Competency 1

Demonstrate Active Listening Skills.

• Be able to demonstrate good non-verbal listening skills.

• Be able to demonstrate

effective paraphrasing.

• Be able to demonstrate the

ability to accurately label expressed emotion.

Demonstrate Active Listening Skills.

• Be able to demonstrate good non-verbal listening skills.

• Be able to demonstrate

effective paraphrasing.

• Be able to demonstrate the

ability to accurately label expressed emotion.

Source: Johns Hopkins Center for Public Health

Preparedness

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Competency 2Competency 2

Normalize Reactions

• Demonstrate the ability to

identify at least three

common psychological

stress reactions.

.

Normalize Reactions

• Demonstrate the ability to

identify at least three

common psychological

stress reactions.

.

Source: Johns Hopkins Center for Public

Health Preparedness

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Competency 3Competency 3

Demonstrate the ability to teach stress management techniques.

• Describe a relaxation techniques.

Demonstrate the ability to teach stress management techniques.

• Describe a relaxation techniques.

Source: Johns Hopkins Center for Public Health Preparedness

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Competency 4Competency 4

Demonstrate the ability to distinguish adaptive frommaladaptive coping mechanisms.

• List at least two signs of symptoms

requiring immediate triage to higher

levels of care.

• List at least two adaptive coping

mechanisms.

• List at least two maladaptive coping

mechanisms.

Demonstrate the ability to distinguish adaptive frommaladaptive coping mechanisms.

• List at least two signs of symptoms

requiring immediate triage to higher

levels of care.

• List at least two adaptive coping

mechanisms.

• List at least two maladaptive coping

mechanisms.

Source: Johns Hopkins Center for Public Health Preparedness

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Competency 5Competency 5

Identify and mobilize sources of interpersonal support.

• Be able to demonstrate the

ability to assist a person in

distress in the recognition of existing interpersonal

support systems.

• Be able to demonstrate the

ability to offer suggestions on how to activate such

resources.

Identify and mobilize sources of interpersonal support.

• Be able to demonstrate the

ability to assist a person in

distress in the recognition of existing interpersonal

support systems.

• Be able to demonstrate the

ability to offer suggestions on how to activate such

resources.Source: Johns Hopkins Center for Public

Health Preparedness

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Competency 6Competency 6

Apply crisis communication techniques to individual disaster survivors and disaster workers.

• Explain strategies for improving

communication during a crisis.

Apply crisis communication techniques to individual disaster survivors and disaster workers.

• Explain strategies for improving

communication during a crisis.

Source: Johns Hopkins Center for Public Health Preparedness

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Competency 7Competency 7

Explain the potential to create greater distress in those we seek to assist.

• List at least two

mechanisms by which greater distress may be

caused in individuals.

Explain the potential to create greater distress in those we seek to assist.

• List at least two

mechanisms by which greater distress may be

caused in individuals.

Source: Johns Hopkins Center for Public Health Preparedness

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Compassion FatigueCompassion Fatigue

• “There is a cost to caring. We professionals who are paid to listen to the stories of fear, pain, and suffering of others may feel, ourselves, similar fear, pain and suffering because we care.”

• “Compassion fatigue is the emotional residue of exposure to working with the suffering, particularly those suffering from the consequences of traumatic events.”

Charles R. Figley, Ph.D.

• “There is a cost to caring. We professionals who are paid to listen to the stories of fear, pain, and suffering of others may feel, ourselves, similar fear, pain and suffering because we care.”

• “Compassion fatigue is the emotional residue of exposure to working with the suffering, particularly those suffering from the consequences of traumatic events.”

Charles R. Figley, Ph.D.

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Psychological First Aid will be provided with…

Psychological First Aid will be provided with…

• Limited resources

• Atmosphere of chaos

• Environmental pollution

• Continued threats

• Organizational and operational realities

• Limited resources

• Atmosphere of chaos

• Environmental pollution

• Continued threats

• Organizational and operational realities

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Building Responder ResilienceBuilding Responder Resilience

• Pre-event

• Educate and train

• Build social support systems

• Instill sense of mission & purpose

• Create Family communications plan

• Response

• If possible, deploy as a team or use the “buddy system”

• Focus on immediate tasks at hand

• Monitor occupational safety, health, and psychological well-being (individual & team)

• Pre-event

• Educate and train

• Build social support systems

• Instill sense of mission & purpose

• Create Family communications plan

• Response

• If possible, deploy as a team or use the “buddy system”

• Focus on immediate tasks at hand

• Monitor occupational safety, health, and psychological well-being (individual & team)

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Building Responder Resilience cont’dBuilding Responder Resilience cont’d

• “Got to know your limits…”

• Activate Family (social support) communications

plan

• Post-event (Recovery)

Monitor health and well-being

• Delayed reactions with increased demand for

services seen in general public and emergency

responders (onset >5 weeks later)

• Give yourself time to recover

• Seek support when needed

• “Got to know your limits…”

• Activate Family (social support) communications

plan

• Post-event (Recovery)

Monitor health and well-being

• Delayed reactions with increased demand for

services seen in general public and emergency

responders (onset >5 weeks later)

• Give yourself time to recover

• Seek support when needed

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SAFEGUARDSAFEGUARDGoal: Goal: SAFEGUARDSAFEGUARD

survivors fromsurvivors from

harm andharm and

offer protection. offer protection.

SAFETYSAFETY FUNCTIONFUNCTION ACTIONACTION

SUSTAINSUSTAINGoal: Goal: SUSTAINSUSTAIN

survivorssurvivors

by providingby providing

basic needs.basic needs.

CONNECTCONNECTGoal: Goal: CONNECTCONNECT

survivors tosurvivors to

family, friends, andfamily, friends, and

social supports,social supports,

COMFORTCOMFORTGoal: Goal: COMFORTCOMFORT

support, validate, support, validate,

and orient and orient

distressed survivors.distressed survivors.

EMPOWEREMPOWERGoal: Goal: EMPOWER EMPOWER survivorssurvivors

to take first steps towardto take first steps toward

disaster recovery and fosterdisaster recovery and foster

selfself--efficacy and resilience.efficacy and resilience.

EDUCATEEDUCATEGoal: Goal: EDUCATE EDUCATE and inform and inform

survivors about the disaster,survivors about the disaster,

available options for action,available options for action,

and resources for support.and resources for support.

SAFETY, FUNCTION, ACTION:SAFETY, FUNCTION, ACTION:SAFETY, FUNCTION, ACTION:Psychological First Aid for Disaster SurvivorsPsychological First Aid for Disaster SurvivorsPsychological First Aid for Disaster Survivors

Source: Shultz, Cohen, Watson, Flynn, Espinel, Smith. SAFETY, FUNCTION, ACTION:

Psychological First Aid for Disaster Survivors. Miami FL: DEEP Center 2006.

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Psychological First Aid Field Operations Guide

Psychological First Aid Field Operations Guide

• http://www.ncptsd.va.go

v/ncmain/ncdocs/manua

ls/smallerPFA_2ndEditio

nwithappendices.pdf

• http://www.ncptsd.va.go

v/ncmain/ncdocs/manua

ls/smallerPFA_2ndEditio

nwithappendices.pdf

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Nancy CarlsonBehavioral Health Preparedness Coordinator

Minnesota Department of Health

Office of Emergency Preparedness

625 Robert Street North

St. Paul, MN 55155- 0975

Phone 651-201-5707

Cell: 651-247-7398

Fax: 651-201-5720

[email protected]

MDH Behavioral Health Web Sites:www.health.state.mn.us/oep/planning/mhimpact.html

www.health.state.mn.us/mentalhealth/mhep.html

www.health.state.mn.us/emergency/

Nancy CarlsonBehavioral Health Preparedness Coordinator

Minnesota Department of Health

Office of Emergency Preparedness

625 Robert Street North

St. Paul, MN 55155- 0975

Phone 651-201-5707

Cell: 651-247-7398

Fax: 651-201-5720

[email protected]

MDH Behavioral Health Web Sites:www.health.state.mn.us/oep/planning/mhimpact.html

www.health.state.mn.us/mentalhealth/mhep.html

www.health.state.mn.us/emergency/