Business Optimization trough

Passenger Service Systems

Passenger Service System – From challenge to opportunity

The technological advances of the recent decades and the rise of disruptive technologies such as internet and mobile have given airlines an unprecedented control over their distribution channels as well as their reservation and inventory systems. To be successful however, an airline needs to ensure that their setup can provide the best use of resources while giving them the flexibility to pursue their business model.

Your Challenge

You an airline currently using a Passenger Service System that does not fit your needs. You are searching for the best possible solution on the market but need help in selecting the right candidate. You are overwhelmed by the workload of the migration effort or your current resources are thinly stretched to cover day-to-day operations. Alternatively you are satisfied with your PSS but want to upgrade it to the most recent release or uncover more potential of your current system.

Our Support

Since 2002, PROLOGIS provided consultancy support for airlines worldwide in their processes of selection, migration and setup of different Passenger Service Systems.

Our consultants take over the project management of all these aspects and they support your internal team with the decision of selecting a PSS and in the key challenges such as user acceptance testing, data migration and data warehouse based reporting. PROLOGIS has developed as well tools which help to streamline and to speed up migration projects significantly. Not only do we work with the airline and integrate into the project team to make this complex project a success, but we also do our utmost to take the pressure off daily business operations during the project. Our considerable experience enables us to satisfy the individual requirements of our clients.

Our excellence is based primarily on the following expertise and skill:

many years of experience in project management in depth evaluation of current system and identification of suitable suppliers a standardized and successful approach to both system evaluation and migration – “on time

and budget” individual management that minimizes risks, takes critical factors into account and makes

recommendations for the organization of the whole project conceptual design of all complex processes related to the migration to a new system such as

flight schedule activation, capacity management and call center processes, user roles as well as of the best possible system set-up

in-depth knowledge and experience in reservation and distribution systems client support in management, implementation and testing of data migration technical know-how in databases/reporting, network and printer set-up and varied external

interfaces development of user acceptance tests (UAT): we take over test management and issue

management with the aid of our efficient web-based PROLOGIS UAT tool, having more than 3.000 standard test-cases

efficient user and system support permanent presence of the project team to facilitate optimum project progress and

outcome monitoring

In introducing a new reservation and distribution projects we can take on subsidiary projects. This business support can take the shape of process optimization, training or UAT management, but it can also involve individual technical assistance, such as interface migration or systems integration.

All members of the PROLOGIS team have worked for many years for airlines or airports. Their specialist airline expertise enables them to fulfill the specifications of our internationally active clients in a targeted fashion.

Results

The ultimate goal is to provide added value to the business, optimize internal processes and help our clients to get the most out of the existing system in their daily business operations or to select a system to best suit their needs while guiding them through the migration and setup.

Concrete business improvements can be achieved in the following areas in particular:

optimization of time and costs of all airline processes achieved through in-depth knowledge of current PSS systems

business leverage through implementation of modern systems support of business strategies and models development of innovative uses for current technologies individual client-based development of reports in support of the business