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Productivity and Service Excellence
Programme (PSEP) for Public Sector
Improvement Kurunegala District Experiences of
Sanath P. Vidanagamage (project funded by Swisscontact-2006-
2009)
Sanath P. Vidanagamage
Productivity and Service Excellence Programme (PSEP)
Those who work hard to better off the lives of Sri Lankans must realize
the fact that the public sector in Sri Lanka plays an important and
interdependent role in sustaining any effort of socio economic
development. In fact , all our development interventions must be
designed and implemented having hand in hand integration with public
sector offices/officers of the particular locality. We, project leaders and
teams need to be competent enough to mix the three Ps with three Es,
innovatively to create significant impact.
People-
Beneficiaries
People-Public
Sector
Stakeholders
People-Project
Team
Economic
Impact
Equitable
(social) Impact
Environmental
Impact
Innovatively
Blending
3-Ps and 3-Es
to create
sustainable
impact
Sanath P. Vidanagamage
Public Sector is Very Strong When Motivated and
Empowered
If we really wants to create development synergies and sustainability,
we must plant to involve and empower public sector stakeholders by
sharing the ownership of our projects.
PSEP is specially designed by myself and two other enthusiastic
colleagues (J. Seneviratne and C.Adikaram) to bring in results of
excellence in to socio/economic development projects through
collaboration with public sector.
Why PSEP? I must say, it’s been four years now since the project
phasing out in 2008, the project activities are still continued by the
public sector offices in Kurunegala.
Sanath P. Vidanagamage
Following Slides Explains how the PSEP Process
is being Implemented
Sanath P. Vidanagamage
1st Activity
Initial Discussion with DSO team and matching expectations
of Project team and DSO Team
Sanath P. Vidanagamage
2nd Activity
Problem Mapping and Prioritizing Issues and Activities using
Participatory Appraisal Tool (PAOP)
Sanath P. Vidanagamage
3rd Activity
Physical Observation and Scanning (POS) of DSO
Environment by Development Experts
Sanath P. Vidanagamage
4th Activity
First Training and Planning Session for Sectional Heads of
DSO (Planning Quick Wins)
Sanath P. Vidanagamage
5th Activity
Quality Circles in Action
Sanath P. Vidanagamage
6th Activity
Attitude Change, Motivation and Productivity Know-how by
Training Experts of the Project
Sanath P. Vidanagamage
Way Forward - Initiated by DSO Team
Self Motivated Teams engages in Shramadana Activities. Sanath P. Vidanagamage
Way Forward - Initiated by District Secretary and DSO Team
Evan the GA is Actively Involved in Collective Interventions in
Achieving Excellence.
Sanath P. Vidanagamage
Way Forward-Initiated by DSO Team
Self Motivated Teams engages in Shramadana Activities.
Way Forward Activity-Initiated by DSO Team
Staff Motivation and Social Events Sanath P. Vidanagamage
7th Activity
Further Planning by DSO Quality Circles/Teams for
Continuous Improvements
Sanath P. Vidanagamage
8th Activity
Further Motivational Training Sessions Sanath P. Vidanagamage
9th Activity
District Level Service Excellence Award Ceremony in
Kurunegala 2008
Sanath P. Vidanagamage
Maspotha DSO Staff
Sanath P. Vidanagamage
Panduwasnuwara DSO Staff
Sanath P. Vidanagamage
Bamunakotuwa DSO Staff
Sanath P. Vidanagamage
Happiness in Achieving Excellence
Enthusiastic Leadership by the District Secretary Mrs.
Jayantha Bulumulla
“I met Sanath Vidanagamage
and his Swisscontact team by
coincidence and that was the
start of our success story.”
Sanath P. Vidanagamage
BDC Possess highly skilled and
experienced team of experts
and we undertake PSEP as one
or two year projects.
If interested please contact…
Sanath P. Vidanagamage
CEO
Business Development Centre (Pvt) Ltd
Mobile: 0773647717
Email: [email protected]