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PSAP Service Capability Assessment Tool Session
A Joint Effort of APCO and NENAPresented June 10, 2009 for Discussion & Feedback by:
Tom Breen, ENP - Technical Committee ChairSteve O’Conor, ENP – Operations Committee Chair Steve Wisely – APCO Technical Services Manager
Kathy McMahon – APCO Next Gen 9-1-1 Coordinator
The original “Survivability” (S) items matrix was published in April 2008 by NENA as a joint APCO-NENA Service Capability Criteria Rating Scale OID 53-503.
It was subsequently published in November 2008 by APCO as an ANSI Standard titled Public Safety Answering Point (PSAP) Service Capability Criteria Rating Scale (APCO/NENA ANS 1.102.1-2008).
Background On This Tool
Background On This ToolAfter the original “S” items documents were published, the general vision shared by the Steering Team was to develop a Day-to-Day assessment tool that PSAP managers or others could use to objectively assess the current service capability of the PSAP against models which have been developed which represent the best level of Day-to-Day Operations.
Current Status On This ToolThe updated “tool” (under development) will be a combination of the “S” and “D” items, and will serve in both the Day-to-Day and revised Survivability contexts to assess the validity and completeness of the public safety communications portion of agency “Continuity of Operations Plans (COOP)”. In addition, a revision to the survivability items, including additional definitions and examples is being offered as the Steering Team fulfils its responsibility to keep these documents as current as possible.
Current Status On This ToolSimilar to it’s prior purpose relating to “S” items, the new Tool will define and facilitate discussion with funding bodies (Federal, State, County, Municipality, etc) as to where their PSAP stands in regard to their readiness or effectiveness on a “Day-to-Day” basis (“D” items).
Purpose of this SessionThis presentation will identify some (not all) of the revised “S” items, and;
It will also take a brief look at some (not all) of the proposed “D” items.
How Does It Work?Items listed ex: technology, planning, training
Category Assigned as S= Survivability, D=Day-to-Day*
Criteria Classified as Standard, Advanced, or Superior. (A and Su are built on previous class of capability)
Criteria are describable, measurable and can be documented.
* OID Version 1 focused only on “S” Items. Version 2 incorporates the “D” items, and provides updates to “S” items based on real world feedback from PSAPs who use the original tool.
SOME of the Modified “S” itemsExecutive Overview & Section 3 Overview
Acronyms Table
[S8] Emergency Communications Plans are in place for risks associated with local vulnerabilities
[S11a] Diversity
[S11b] Status Monitoring of the network elements
[S11c] Status Monitoring of PSAP CPE
[S13a] Continuity of Operations Planning (COOP) supported by SOPs
[S17] Access to Technical Support for all Mission Critical systems
[S17c] Availability of a crash kit
[S19] PSAP Site Selection and Construction Consideration
Now Let’s See A Few of the Day-to-Day (D) Items
[Speaker go to .xls file to display “D” items]
* Your Turn To Help *The Team has more work to do however it was important to
share this effort with you and seek your feedback regarding the overall effort, specific topics of concern,
suggested process issues and the like…
EMAIL YOUR FEEDBACK TO;
OrOr
Or see any of the presenters here today!
Contact Info for the PanelistsTom Breen, ENP [email protected]
Steve O’Conor, ENP [email protected]
Steve [email protected]
Kathy [email protected]
In addition to the panelists and others, the following individuals are recognized for their
OUTSTANDING contributions in development of the updated document.
Members: Company/Agency
Mark Adler, ENP Palm Beach County (FL) 9-1-1 Administration
Pete Eggimann, ENP Metropolitan Emergency Services Board, Minneapolis, MN
Woody Glover, ENP St. Tammany Parish (LA) Communications District
Steve Verbil Connecticut DPS > FEBS > OSET
Bill Cade Geo-Comm Consulting Services
John Haynes, ENP Chester County, PA
The original OID can be viewed or downloaded from; http://www.nena.org/operations/standards/service-capability-criteria-rating-scale
The original ANS document can be viewed or downloaded from; http://www.apcointl.com/new/commcenter911/documents/APCO-NENA-ANS1-102-1web.pdf
Where To Find The Original Tools?
![NENA PSAP Survivability Information DocumentNENA PSAP Survivability Information Document NENA-INF-020.2-201X (originally 53-503), Month Day, Year [MM/DD/YYYY] Page 3 of 22 82 ACKNOWLEDGEMENTS](https://img.pdfslide.us/doc/110x75/5a76abfa7f8b9a4b538d68f2/nena-psap-survivability-information-documentnena-psap-survivability-information.jpg)
