PSAP Managers Regional Meetings 2016 PSAP... · PSAP Inspections Standards Committee Action 2. At its next scheduled meeting, the Standards Committee will discuss any matter referred

PSAP Managers Regional Meetings

July, 2016

211/7/2016 Information Technology

Welcome/Introductions/Opening Remarks

Richard Taylor


Richmond Community College Introduction To PSAP Manager

Certificate Program

Robbie Taylor


Introduction to Voiance Language Translation Service

Dave Corn

TranslationServices

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RFP Process


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Voiance


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And for you it is FREE


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911 Board


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Questions?



Text to 911 Updates

Tina Bone

Text To 911

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Text To 911


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Text To 911

A note from Donna Platt – Emergency Preparedness Coordinator – Division of Services For The Deaf and Hard of Hearing – North Carolina Department of Health and Human Services.

I am proud and excited to learn that North Carolina is ahead of time in providing text-to 9-1-1 in this country. Individuals who are deaf, deaf-blind and hard of hearing are able to have direct communication access to 9-1-1 in a timely manner in many counties of North Carolina – many thanks to you all and local PSAPs for considering our safety.

Thanks again for your valuable services as well as working with the NC Division of Services for the Deaf and the Hard of Hearing in strengthening direct communication access to 9-1-1.


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Text To 911


Nebraska – Two children contacted police to alert them about a possibly drunk driver from the backseat of his car. That driver happened to be their own father.

Police in Nebraska say the kids sent texts to 911 that their father was swerving across the road, and they feared for their safety.

The children updated the officers on their location, and police caught up with the car when it made a pit stop at a Burger King. The father was arrested.

Police say his blood alcohol level was three times the legal limit.

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Text To 911

• Rehabilitation Act of 1973

• Title II Of The Americans With Disabilities Act

• Section 255 Of The Communications Act

• Twenty-First Century Communications and Video Accessibility Act of 2010

• Robert T. Stafford Disaster Relief and Emergency Assistance Act


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Text To 911


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Text To 911


Text to 911 is currently only available in certain markets where 911 call centers have voluntarily chosen to accept emergency text messages from local residents. The FCC now requires all wireless companies to support to text to 911 so now your local 911 center has no reason not to add text to 911 technology. What if you find yourself in an emergency situation and need to text 911 only to find it’s not available in your area? By advocating in advance, you can ensure that does not happen. Reach out to your local 911 center or local public safety officials to push for equal access to 911 services through text. Explain to them that Title II of the ADA requires state and local governments to provide access and that deaf and hard of hearing citizens should not be placed in danger due to the inability to text 911. Also, text to 911 services has universal benefits for everyone. If the 911 call center is not responsive to your request, please contact the NAD. The more of you that advocate, the sooner we can see a future where text-to-911 will be widely available in the country.

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Text To 911 Saves Person From

Suicide


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Text To 911

FCC commissioners today voted to propose rules that recognized real-time text (RTT) technology as a

replacement for legacy text-telephone (TTY) device that have been used by hearing- and speech-impaired

users for decades. RTT would replace TTY on wireless phone networks beginning in December 2017, and the FCC proceeding will consider a similar transition for IP-

based landline networks and broader text-to-911 services.


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Text To 911

Questions or Comments



NG9‐1‐1 Project Status Update

Dave Corn

NG9-1-1 ProjectStatus Update

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High-level Timeline of Events


1. 2014 RFI – Completed

2. 2015 Hired Technical Consultants - Completed• Concept of Operations - Completed• Cost Analysis - Completed

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High-level Timeline of Events


3. 2016 Conceptual Designs• ESInet - Completed• Hosted Call Handling (CPE) - Completed• NMAC Network Management Assistance

Center - Completed

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High-level Timeline


4. 2016 RFP for ESInet and Hosted CPE• Posted Now. To be Completed Dec 2016

5. 2016 RFP for NMAC• To be Posted. To be Completed Jan 2017

6. 2016 RFP for GIS Call Routing• To be Posted. To be Completed April 2017

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High-level Timeline


7. 2017 ESInet Implementation

8. 2017 Hosted CPE Implementation

9. 2017 NMAC Implementation

10. 2017 GIS Call Routing Implementation

11. Testing, Testing, Testing, Testing, Testing

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High-level Timeline


2018 First PSAP on ESInet

2020 Last PSAP on ESInet

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NG9-1-1 Costs- Impact on 911 Fund


~ $ 27 million = Cost of NG9-1-1

~ $ 13 million = Local Costs Displaced

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What can YOU do NOW?


1. Don’t sign long-term contracts2. Put language in your contracts that

protect you.3. Insist on 911 Compliancy – SIP4. Learn about NextGen 9-1-1

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Questions?


Lunch & Networking


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Most Common Mistakes on Revenue/Expense Report & Other

Financial Concerns

Marsha Tapler


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Backup PSAP Update

David Dodd


Backup PSAP UpdateNC 911 Board

Regional PSAP Managers MeetingsJuly 2016

Map Showing Backup Plan Status


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What’s Next?

• If you plan and financial projections have been approved, start the implementation process.

• If your plan has not yet been approved, be patient. Staff has been covered up with submissions and are working as diligently as possible to approve all pending plans.



Suggestions as you Implement Your Plan• Keep it Simple

• Be forward thinking in regards to future technologies

• Look for partnering opportunities that will maximize cost effectiveness

Goal to Reach by July 1, 2017:Map That Shows Full Backup Implementation



If You Need Assistance:Tina Bone, 919-754-6111, [email protected]

David Dodd, 919-754-6625, [email protected]

Dave Corn, 919-754-6269, [email protected]

Marsha Tapler, 919-754-6344, [email protected]


Rules Implementation-The Process &

Timeline To Get Ready

Tina Bone

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Rules Update

09 NCAC 06C .0216 ASSESSING PSAP OPERATIONS

Outlines procedures to be followed by the 911 Board when conducting

assessments of PSAPs.


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Rules Update

• Rulemaking hearing was February 26, 2016

• No comments

• Board voted

• Rules passed

• Rules take effect July 1, 2016

• PSAP Inspections will begin July 1, 2017


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PSAP Inspections

The Compliance Process was voted on and approved in the February

2015 Board Meeting.


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PSAP Inspections

DEFINITIONS

• Corrective Action Plan – A plan to correct deficiencies.

• Deficiency – Failure to fulfill a PSAP operation rule.

• Full compliance – Completion of a site review free of deficiencies.


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PSAP Inspections

DEFINITIONS

• Site review – An examination of a PSAP to determine compliance with Rules.

• Written Response – An acknowledgement of deficiencies and statement of deficiencies corrected within 30 days of the site review report.


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PSAP Inspections

Site Review Process

1. Every PSAP will be inspected to determine its fulfillment of PSAP operation rules. Site reviews will begin within one year from the date the rules are effective. Failure to fulfill PSAP operation rules is a deficiency. Inspectors will deliver reports to the Executive Director.


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PSAP Inspections

Site Review Process

2. Site reviews will be performed by peer reviewers supervised by Staff members. Peer reviewers will include volunteers selected by the Board from outside the region of the PSAP to be inspected. Staff members may accompany peer reviewers for any site review.


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PSAP Inspections

3. A site review report will be delivered to the PSAP stating whether the PSAP fulfilled PSAP operation rules. The report shall identify any deficiencies.

4. The PSAP will not be re-inspected for 3 years if the site review finds no deficiencies.


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PSAP Inspections

5. If the site review finds a deficiency and that deficiency is corrected to the satisfaction of the Staff reviewer within 30 days’ notice of the site review report, the PSAP will not be re-inspected for 3 years.


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PSAP Inspections

6. If the PSAP site review identifies a deficiency and the deficiency is not corrected within 30 days’ notice of the deficiency, the next PSAP site review will be conducted within 12 months.


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PSAP Inspections

7. Deficiencies found or reported at the PSAP may result in additional site reviews.


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PSAP Inspections

PSAP Written Response And Corrective Action Plan

1. A PSAP shall deliver a Written Response to the Staff reviewer acknowledging any deficiencies reported. The PSAP’s response is due within 30 calendar days of receiving the Site review report.

2. The PSAP’s Written Response will also identify actions the PSAP has taken to remediate the deficiencies and a

statement that the deficiencies have been corrected.


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PSAP Inspections

PSAP Written Response And Corrective Action Plan

3. Deficiencies remaining after the PSAP’s Written Response shall be the subject of a Corrective Action Plan. A Corrective Action Plan shall be submitted by the PSAP to the Executive Director for approval within 90 calendar days of the PSAP site review report. The Plan may be extended one time if requested up to another 90 calendar days at the discretion of the Executive Director.


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PSAP Inspections

4. If the Corrective Action Plan is approved, the PSAP will correct the deficiencies under the terms, conditions, and time frames stated therein. A Staff reviewer will follow-up to ensure that the PSAP completes the corrective action(s) and verify that the PSAP is in compliance.


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PSAP Inspections

5. If the Corrective Action Plan is not approved by the Executive Director, the PSAP will be requested to submit another Corrective Action Plan within a specified period of time until an approved Corrective Action Plan is submitted and approved by the Executive Director.


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PSAP Inspections

Standards Committee Action

1. If no Corrective Action Plan is approved or the PSAP fails to deliver a CAP or there is insufficient activity to implement the approved Corrective Action Plan, the Executive Director will refer the matter to the Standards Committee for action.


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PSAP Inspections

Standards Committee Action

2. At its next scheduled meeting, the Standards Committee will discuss any matter referred by the Executive Director. The Standards Committee will provide notice of that meeting to the PSAP. The Standards Committee shall deliver notice of its conclusions and recommended actions to the PSAP Director with a copy to the appropriate supervising or managing authority of that PSAP. Inclusive of the conclusions from the Standards Committee, will be a request for response from the PSAP Director and/or the supervising or managing authority to the Standards Committee.


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PSAP Inspections

3. If there is no response from the PSAP as requested by the Standards Committee or if the response is unsatisfactory, the Committee will send a letter to the appropriate supervising or managing authority of that PSAP with a copy to the PSAP Director asking for a reply by a specified date.


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PSAP Inspections

4. If there is still no response from the PSAP or the supervising or managing authority or if the response is unsatisfactory the Standards Committee will refer the matter to the 911 Board with a recommendation for further action.

5. The 911 Board will follow the process it has established for PSAPs who fail to comply with the Rules as found in rules.


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PSAP Inspections

We Need Volunteers



Managers Discussion Forum

Richard Taylor


* Funding – Cost Control Measures, i.e. price cap,

* Funding – MIS vs ECaTS ??


I have received reports that 911 centers around the nation are receiving calls from people who make statements about the recent shootings in Louisiana, Minnesota and Dallas, and then hang up.

I am writing in an effort to stay ahead of this and to gather information. Please, if you become aware of this happening to your PSAPs, I would ask you to do two things:


First, let me know how many of your PSAPs have received such calls and how many calls they received.

Second, if your PSAPs receive a call that conveys a threat to law enforcement or any other individual, please ask them to ensure that notification is made immediately to the local law enforcement entity in that jurisdiction using established protocols, and also to ask the local law enforcement entity to share that information with the state or major urban area fusion center.


What’s On Your Mind


Statewide PSAP Managers Meeting

October 13-14, 2016Greensboro, NC

(arrive 10/12)

Documents

PSAP Managers Regional Meetings 2016 PSAP... · PSAP Inspections Standards Committee Action 2. At its next scheduled meeting, the Standards Committee will discuss any matter referred