Lean Construction Institute Provider Number H561

A3 Thinking022317LCICAR

Jessica Kelley, Southland IndustriesFebruary 23, 2017 – 5:30PM

2.5 LU Credit(s) earned on completion of this course will be reported to AIA CES for AIA members. Certificates of Completion for both AIA members and non-AIA members are available upon request.

This course is registered with AIA

CES for continuing professional education. As such, it does not include content that may be deemed or construed to be an approval or endorsement by the AIA of any material of construction or any method or manner ofhandling, using, distributing, or dealing in any material or product._______________________________________Questions related to specific materials, methods, and services will be addressed at the conclusion of this presentation.

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Come join us for an interactive session on A3 Thinking. Our event will have a combination of presentation on A3 Thinking, what an A3 is and what it is not, and also some interactive exercises around A3s and the various uses they can support. We will also get you started in utilizing A3s as a problem solving process and tool for both project or internal organization problems.

CourseDescription

LearningObjectives

1. At the end of this presentation, participants will understand and be able to explain the elements of A3 thinking and describe the benefits of utilizing an A3.

2. At the end of this presentation, participants will be able to effectively utilize the elements of A3 thinking during all problem solving opportunities.

3. At the end of this presentation, participants will be able to utilize the A3 report as a communication tool.

4. At the end of this presentation, participants will be able to explain when A3 reports should be completed.

At the end of the this course, participants will be able to:

LeanConstructionInstituteTransforming Design and Construction

A3 ThinkingJessica Kelley – Director, Learning and Development

Southland Industries

“If it is a ten-minute speech it takes me all of two weeks to prepare it; if it is a half-hour speech it takes me a week; if I can talk as long as I want to it requires no preparation at all. I am ready now.”

~ Woodrow Wilson

What is A3 thinking?A3 thinking is a collaborative process management and improvement tool

When can I use A3 thinking?• Problem-solving• Decision-Making• Planning• Reporting

Roles in A3 Thinking• Champion• Contributor• Stakeholders• Coach

Elements of A3 Thinking• Stating the background• Outlining the current situation• Identifying the desired future state• Performing analysis• Proposing countermeasures• Developing an action plan• Capturing and analyzing results (Follow-up)

Background

“Why is this a problem, why are we talking about it?”

“A problem well-stated is a problem half-solved.”

~ Charles Kettering

Problem Statement Criteria• Specific• Measureable• Objective• Focuses on the performance gap• Focuses on the pain of the situation

We received more customer complaints in August than normal.

OR

In August the system was down 16 hours more than the normal monthly average of 26 hours, reducing user access and increasing customer complaints.

Example Problem Statement

Problem Statement Criteria• Specific• Measureable• Objective• Focuses on the performance gap• Focuses on the pain of the situation

Current Situation• Describe where you currently stand • Content will differ depending on

your issue• Be visual, if possible

Future State• Should tie back to the problem

statement• Focuses on what should be• Could be broken into initial next step

and ideal future (possibly long range)

Analysis• Analysis would be different

depending on the topic of your A3 • You are trying to identify the root

cause

Countermeasures

“Based on our analysis, our recommendation is …”

Action Plan• What?• Who?• When?

Follow up

“So…did it work?

A3 Report Title and Description

Problem and Definition

Description

Problem Analysis

Implementation Plan

ResultsFuture Steps

A 3 T h i n k i n g

Benefits of using the A3• Collaborative• Visual• Transparent

Questions?

Plus/Delta

This concludes The American Institute of Architects Continuing Education Systems Course

Lean Construction Institute info@leanconstruction.org

LeanConstructionInstituteTransforming Design and Construction